Re: FW: BMC Software Invites You to a User Technology Day in Houston
Good Morning Clare, I have not received a single invitation for BMC New York User Technology Day. How do I put myself on the List? Thanks for sharing and please advise. Audrey Franklin New York University ITS-ECOMS audrey.frank...@nyu.edu - Original Message - From: Sanford, Claire claire.sanf...@memorialhermann.org Date: Thursday, April 16, 2009 11:40 am Subject: FW: BMC Software Invites You to a User Technology Day in Houston To: arslist@ARSLIST.ORG This is the 4th time I have received this... wonder if they are not getting good attendance? From: BMC Software Sent: Thursday, April 16, 2009 10:36 AM To: Sanford, Claire Subject: BMC Software Invites You to a User Technology Day in Houston BMC Technology Day Join BMC Software for the premier BMC User Technology Day in Houston, April 30, 2009. This event provides an opportunity for all BMC Software users to learn about new updates and to network with peers. Location Intercontinental Hotel W. Loop-South Houston, TX Date April 30, 2009 8:30 a.m. - 4:30 p.m. Parking Please use the hotel parking and bring your parking ticket to the meeting for validation. Agenda 8:30 a.m.Registration and Breakfast 9:00 a.m.Welcome and Introductions 9:15 a.m. BSM: The Next Generation of BMC Software 10:00 a.m. b...@bmc John Richey - BMC Software, Office of the CIO 11:00 a.m. Break 11:15 a.m. Customer Presenter 12:00 p.m. Lunch 1:45 p.m. Breakout Sessions (attendees will select one to attend): Service Support Service Assurance Service Automation 3:45 p.m. Application Problem Resolution (APR): The Hidden Cost of Developing and Supporting Applications 4:30 p.m. Closing and Wrap-up Register Now To ensure you continue to receive e-mails like this, please add bmcsoftw...@email.bmc.com to your address book now. (c) Copyright 2009 BMC Software, Inc.Legal | Unsubscribe BMC Software - 2101 CityWest Blvd, Attn: Email Policy, Houston, TX 77042 BMC Software ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Converting remedy timestamp into oracle date/time format
Hi Surya4u,
I used the following CASE statement with EST time and it has been working for
me since 2006.
CASE
WHEN c3 = 0
THEN NULL
ELSE (NEW_TIME ( TO_DATE ('01/01/1970 00:00:00',
'MM/DD/ HH24:MI:SS'
)
+ (c3 / (60 * 60 * 24)),
'GMT',
'EST'
)
)
END AS arrival_time
Hope this is helpful.
Regards,
Audrey Franklin
New York University
- Original Message -
From: surya4u meetsury...@gmail.com
Date: Monday, February 2, 2009 2:53 pm
Subject: Converting remedy timestamp into oracle date/time format
To: arslist@ARSLIST.ORG
I need a formula that converts the remedy timestamp into oracle date/time
field...
I have referred to KB article:6132 and formula given in the article
is not working...
SELECT TO_CHAR(TO_DATE('01/01/1970 00:00:00', 'MM/DD/
HH24:MI:SS') +
(C3 / ( 60 * 60 * 24 )),
'MM/DD/YY HH24:MI:SS')
FROM T40;
I am in PST timezone and need formula that converts into oracle date/time
format
--
View this message in context:
http://n2.nabble.com/Converting-remedy-timestamp-into-oracle-date-time-format-tp2259943p2259943.html
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Re: Problems with Remedy Migrator.
Hi Alberto, Did you add the server licenses to the Migrator Tool. [1] Launch the Migrator Tool [2] Select Tools then Login [3] Login to one of the servers [4] Select Tools then Licenses [5] Add the Licenses of the two servers. Hope this helps. Audrey Franklin New York University [EMAIL PROTECTED] - Original Message - From: Alberto Mel. [EMAIL PROTECTED] Date: Friday, November 28, 2008 6:30 am Subject: Problems with Remedy Migrator. To: arslist@ARSLIST.ORG Hi all!, I'm installed the remedy Migrator 7.1 but I don't know why I'm unable to connect with our Remedy Server. When I try to connect, I have this message: No servers for this account, but I can connect with the User and Administrator clients. Anyone knows why?. Thank you very much!. Alberto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Migrator in 7.x
Good Afternoon, Is anyone successfully using Migrator 7.x in a Load Balanced Server group environment? And if so, were there any special configuration tasks required. What are the lessons learned in the process? Your feedback is greatly appreciated. Audrey Franklin ITS-Ecoms New York University [EMAIL PROTECTED] - Original Message - From: strauss [EMAIL PROTECTED] Date: Thursday, August 28, 2008 11:51 am Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG No problem with ITSM 7, either. Migrator is how I move all of my customizations back and forth when applying patches to the ITSM applications, as well as how we deploy new customizations. I have seen excellent performance and no apparent problems with Migrator 7.1.00.002 and 003. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x ** Supposedly with ITSM 7.x. -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 28 Aug 2008 11:09 am Subject: Re: Remedy Migrator in 7.x ** Migrator=2 07.1 works just fine on ARS 7.1… I use it all the time. Is this a 7.5 rumor??? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [ ] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x ** Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are we supposed to use then to migrate data/code? _ Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Migrator in 7.x
Hi LJ, Thanks for your response. When this approach was taken, migrator hard coded the server-name and not the server group name into the objects. Is there a work around for this? Thanks, Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 12:33 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Server Groups have a single server defined as the 'admin' server...as long as you connect to that server to migrate then you shouldn't have any issue because the other servers should get the re-cache from the admin server -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Good Afternoon, Is anyone successfully using Migrator 7.x in a Load Balanced Server group environment? And if so, were there any special configuration tasks required. What are the lessons learned in the process? Your feedback is greatly appreciated. Audrey Franklin ITS-Ecoms New York University [EMAIL PROTECTED] - Original Message - From: strauss [EMAIL PROTECTED] Date: Thursday, August 28, 2008 11:51 am Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG No problem with ITSM 7, either. Migrator is how I move all of my customizations back and forth when applying patches to the ITSM applications, as well as how we deploy new customizations. I have seen excellent performance and no apparent problems with Migrator 7.1.00.002 and 003. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x ** Supposedly with ITSM 7.x. -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 28 Aug 2008 11:09 am Subject: Re: Remedy Migrator in 7.x ** Migrator=2 07.1 works just fine on ARS 7.1. I use it all the time. Is this a 7.5 rumor??? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [ ] On Behalf Of Kathy Morris Sent: Thursday, August 28, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x ** Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are we supposed to use then to migrate data/code? _ Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Migrator in 7.x
Thank you, I will try that. Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 1:49 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Ensure that each server in the group knows itself by all possible names that it can be referenced as. You can do this with a combination of Server-Name and IP-Name cfg parameters. Any time you reference a server, it checks these parameters to see if 'abc' is 'me' or not...if it's not 'me' then the server hard codes the value into the workflow...if it recognizes it as 'me' then it uses an internal reference to 'current server' of @. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Hi LJ, Thanks for your response. When this approach was taken, migrator hard coded the server-name and not the server group name into the objects. Is there a work around for this? Thanks, Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 12:33 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Server Groups have a single server defined as the 'admin' server...as long as you connect to that server to migrate then you shouldn't have any issue because the other servers should get the re-cache from the admin server -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Good Afternoon, Is anyone successfully using Migrator 7.x in a Load Balanced Server group environment? And if so, were there any special configuration tasks required. What are the lessons learned in the process? Your feedback is greatly appreciated. Audrey Franklin ITS-Ecoms New York University [EMAIL PROTECTED] - Original Message - From: strauss [EMAIL PROTECTED] Date: Thursday, August 28, 2008 11:51 am Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG No problem with ITSM 7, either. Migrator is how I move all of my customizations back and forth when applying patches to the ITSM applications, as well as how we deploy new customizations. I have seen excellent performance and no apparent problems with Migrator 7.1.00.002 and 003. Christopher Strauss, Ph.D. Call Tracking Administration ManagerUniversity of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [ Sent: Thursday, August 28, 2008 10:33 AMTo: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x ** Supposedly with ITSM 7.x. -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 28 Aug 2008 11:09 am Subject: Re: Remedy Migrator in 7.x ** Migrator=2 07.1 works just fine on ARS 7.1. I use it all the time. Is this a 7.5 rumor??? Christopher Strauss, Ph.D. Call Tracking Administration ManagerUniversity of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [ ] On Behalf Of Kathy MorrisSent: Thursday, August 28, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x ** Am I hearing correctly - Remedy Migrator is not supported in 7.x??? What are we supposed to use then to migrate data/code? _ Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Check out AOL Video to see what's making news today! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
Re: Remedy Migrator in 7.x
Sabyson, I plan to use Migrator 7.01 Patch 01. Is that OK? Regards Audrey - Original Message - From: Sabyson Fernandes [EMAIL PROTECTED] Date: Thursday, August 28, 2008 4:20 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Also make sure you use Migrator 7.0 patch 2 or later. The vanilla version used to fail to migrate permissions if you disabled unqualified queries. --- On Thu, 8/28/08, Audrey H Franklin [EMAIL PROTECTED] wrote: From: Audrey H Franklin [EMAIL PROTECTED] Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Date: Thursday, August 28, 2008, 7:01 PM Thank you, I will try that. Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 1:49 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Ensure that each server in the group knows itself by all possible names that it can be referenced as. You can do this with a combination of Server-Name and IP-Name cfg parameters. Any time you reference a server, it checks these parameters to see if 'abc' is 'me' or not...if it's not 'me' then the server hard codes the value into the workflow...if it recognizes it as 'me' then it uses an internal reference to 'current server' of @. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Hi LJ, Thanks for your response. When this approach was taken, migrator hard coded the server-name and not the server group name into the objects. Is there a work around for this? Thanks, Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 12:33 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Server Groups have a single server defined as the 'admin' server...as long as you connect to that server to migrate then you shouldn't have any issue because the other servers should get the re-cache from the admin server -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Good Afternoon, Is anyone successfully using Migrator 7.x in a Load Balanced Server group environment? And if so, were there any special configuration tasks required. What are the lessons learned in the process? Your feedback is greatly appreciated. Audrey Franklin ITS-Ecoms New York University [EMAIL PROTECTED] - Original Message - From: strauss [EMAIL PROTECTED] Date: Thursday, August 28, 2008 11:51 am Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG No problem with ITSM 7, either. Migrator is how I move all of my customizations back and forth when applying patches to the ITSM applications, as well as how we deploy new customizations. I have seen excellent performance and no apparent problems with Migrator 7.1.00.002 and 003. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [ Sent: Thursday, August 28, 2008 10:33 AMTo: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x ** Supposedly with ITSM 7.x. -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 28 Aug 2008 11:09 am Subject: Re: Remedy Migrator in 7.x ** Migrator=2 07.1 works just fine on ARS 7.1. I use it all the time. Is this a 7.5 rumor??? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center From: Action Request System discussion list(ARSList) [ ] On Behalf Of Kathy MorrisSent: Thursday, August 28, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Remedy Migrator in 7.x
Re: Remedy Migrator in 7.x
Saby, Thanks, I will do that. Audrey - Original Message - From: Sabyson Fernandes [EMAIL PROTECTED] Date: Thursday, August 28, 2008 4:46 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Audrey, I would go with the latest patch of migrator. I know I used patch 002 to resolve the issue with the permissions. Saby --- On Thu, 8/28/08, Audrey H Franklin [EMAIL PROTECTED] wrote: From: Audrey H Franklin [EMAIL PROTECTED] Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Date: Thursday, August 28, 2008, 9:39 PM Sabyson, I plan to use Migrator 7.01 Patch 01. Is that OK? Regards Audrey - Original Message - From: Sabyson Fernandes [EMAIL PROTECTED] Date: Thursday, August 28, 2008 4:20 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Also make sure you use Migrator 7.0 patch 2 or later. The vanilla version used to fail to migrate permissions if you disabled unqualified queries. --- On Thu, 8/28/08, Audrey H Franklin [EMAIL PROTECTED] wrote: From: Audrey H Franklin [EMAIL PROTECTED] Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Date: Thursday, August 28, 2008, 7:01 PM Thank you, I will try that. Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 1:49 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Ensure that each server in the group knows itself by all possible names that it can be referenced as. You can do this with a combination of Server-Name and IP-Name cfg parameters. Any time you reference a server, it checks these parameters to see if 'abc' is 'me' or not...if it's not 'me' then the server hard codes the value into the workflow...if it recognizes it as 'me' then it uses an internal reference to 'current server' of @. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Hi LJ, Thanks for your response. When this approach was taken, migrator hard coded the server-name and not the server group name into the objects. Is there a work around for this? Thanks, Audrey - Original Message - From: LJ Longwing [EMAIL PROTECTED] Date: Thursday, August 28, 2008 12:33 pm Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG Server Groups have a single server defined as the 'admin' server...as long as you connect to that server to migrate then you shouldn't have any issue because the other servers should get the re-cache from the admin server -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 28, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Good Afternoon, Is anyone successfully using Migrator 7.x in a Load Balanced Server group environment? And if so, were there any special configuration tasks required. What are the lessons learned in the process? Your feedback is greatly appreciated. Audrey Franklin ITS-Ecoms New York University [EMAIL PROTECTED] - Original Message - From: strauss [EMAIL PROTECTED] Date: Thursday, August 28, 2008 11:51 am Subject: Re: Remedy Migrator in 7.x To: arslist@ARSLIST.ORG No problem with ITSM 7, either. Migrator is how I move all of my customizations back and forth when applying patches to the ITSM applications, as well as how we deploy new customizations. I have seen excellent performance and no apparent problems with Migrator 7.1.00.002 and 003. Christopher Strauss, Ph.D. Call Tracking Administration Manager University
Re: ARSList Awards: Software Categories
Good Afternoon Daniel, I vote for Freeware ARUtilities as Best Third Party Utility. Audrey Franklin New York University [EMAIL PROTECTED] - Original Message - From: Daniel Bloom [EMAIL PROTECTED] Date: Tuesday, August 19, 2008 11:32 am Subject: ARSList Awards: Software Categories To: arslist@ARSLIST.ORG Well, okay. We got one complete nomination for each of the two categories. Best Third Party Utility - Freeware ARUtilities Best Third Party Utility - Commercial Abydos Analyser So, they receive an honourable mention. Unless someone starts a huge thread, maybe with an entertaining threat of a lawsuit, in the next two hours, I think only one product being nominated (and unlike MVP, with only two nominations Per product the bare minimum) this indicates little interest in the software categories. [I know we have had the Awards in the past with a confirmation vote, however, I am trying to revise the Awards to truly reflect the areas of greatest interest of the list]. So we get to concentrate on the Big Two Awards, and I can come with more History and statistics of the list for the ARSlist Awards sessions at BMC UserWorld (which started in 1995 as a request for me to do a technical presentation on the ARSlist). Thank-you and I hope to see you all in Miami for BMC UserWorld, the single largest Gathering of ARSlist members and BMC Remedy technical knowledge until the next one. The only place you can argue in public about execution orders now that the Sopranos is gone. . Daniel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
MVP - Re: Arslist Awards, in peril of cancellation
*** MVP I vote for Dr. Christopher Strauss. Audrey Franklin New York University [EMAIL PROTECTED] - Original Message - From: Frank, Gordon M. (CMS/CTR) [EMAIL PROTECTED] Date: Friday, August 15, 2008 11:08 am Subject: Re: Arslist Awards, in peril of cancellation To: arslist@ARSLIST.ORG MVP! I vote for Dr. Christopher Strauss. He is a long contributor to the ARSlist and is greatly overdue. Chris is on the list constantly and is one of the most helpful Texan's I know. Thank you Chris for all the support you have given us all. I think everyone should vote for Chris and make it a landslide!! Come-on all of you regular contributors! Let's finally get Chris Strauss the MVP! Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Tuesday, August 12, 2008 8:16 PM To: arslist@ARSLIST.ORG Subject: ADM:Arslist Awards, in peril of cancellation Well, the nominations have not been impressive in numbers So far, quality yes, numbers no. To the 0.1% of you that have Contributed, thank-you. Perhaps the list as a whole feels that the Awards are no longer needed? That those that contribute so much should do so and don't really deserve some form of recognition for it? That 80% of people on the list can benefit from their knowledge without ever posting, even acknowledging the contributions of the other 20% when all it requires is a few minutes A year to show their appreciation? Or more accurately the 5-10% that provide solid technical responses? I don't have the time or energy to try and get the 4400 + subscribers to Get involved. I will just be disappointed that you don't. (ignore that there are 8000+ that read it). I have spent up to 200 hours preparing for the Awards and doing the presentations (for a single year), And I am not happy with the lack of participation. ... Daniel Founder of the ARSlist 1993 Creator of the Awards 1995 RAC 1995 etc. p.s. and I am contemplating cancelling them due to lack of interest, I give it until Friday evening __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Overview Console
You will need to restart the Plug-in server. Audrey H. Franklin Senior Systems Analyst ITS-ECOMS New York University Tel: 212.998.1146 [EMAIL PROTECTED] - Original Message - From: T. Dee [EMAIL PROTECTED] Date: Wednesday, May 14, 2008 10:54 am Subject: Re: Question: Overview Console To: arslist@ARSLIST.ORG I added Assigned Group and added 3 new records to SHR:ARDBCFields. On 5/14/08, Gayford, Matthew C. [EMAIL PROTECTED] wrote: You shouldn't have to stop/restart anything unless you're making changes that call vendor forms. Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, May 14, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: Question: Overview Console Currently when I make changes to the Overview Console I STOP and RESTART Remedy Services. Is there another way of restting the Overview Console without stopping and restarting Remedy Services? Thanks! Ty ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7 on XP
Hi Rahul, Thanks, I will have to order additional memory. Regards, Audrey - Original Message - From: Rahul AR User [EMAIL PROTECTED] Date: Monday, November 12, 2007 3:40 pm Subject: Re: ITSM 7 on XP To: arslist@ARSLIST.ORG Hi Audrey, What we have tried and tested is that if you can have 4gigs of physical memory in your system, it is a breather for the ITSM installation, configuration and further usage. Any less will impact the performance of the application. Secondly, if possible, plan to install the database on another box, but if you are installing the database on the same box then 4gigs is what I'll recommend. but if you plan to have everything on one single box, ARS, ITSM, DB, Mid-Tier, then 4gigs is a must have. rest depends on your requirement, a fast running system or a running system or a slow system. On Nov 11, 2007 9:59 PM, Audrey H Franklin [EMAIL PROTECTED] wrote: Thanks, Audrey. - Original Message - From: Sebastiaan De Man [EMAIL PROTECTED] Date: Sunday, November 11, 2007 10:20 am Subject: Re: ITSM 7 on XP To: arslist@ARSLIST.ORG It should be ok I think. Cheers, Sebastiaan 2007/11/11, Audrey H Franklin [EMAIL PROTECTED]: Thanks, I am going to try to install ITSM 7.x on my desktop which has a 250 gig hard drive with 2 gb of ram. I already have ARS 7.x running on it. Do you think this is adequate? Thanks, Audrey - Original Message - From: Sebastiaan De Man [EMAIL PROTECTED] Date: Sunday, November 11, 2007 7:47 am Subject: Re: ITSM 7 on XP To: arslist@ARSLIST.ORG It's actually not on my laptop but a desktop. Intel Quad Core, 3 Gb RAM, 500 Gb harddrive. On my laptop it runs ok, that's a Core 2 Duo with 2 Gb of memory. 2007/11/11, Audrey H Franklin [EMAIL PROTECTED]: Good Morning Sebastian, How big is your hard drive and how much ram is installed on your laptop? Please advise. Audrey [EMAIL PROTECTED] - Original Message - From: Sebastiaan De Man [EMAIL PROTECTED] Date: Sunday, November 11, 2007 3:55 am Subject: Re: ITSM 7 on XP To: arslist@ARSLIST.ORG I am running 7.1, CMDB 2.1 and SRM 2.0 on Vista Ultimate. It's running on SQL Server 2005 Express and Tomcat 6.0 It's the fastest Remedy environment I've ever seen, and the OS, DB and Servlet Engine are all not supported :) 2007/11/11, Jarl Grøneng [EMAIL PROTECTED]: Rick, Running 7.1, CMDB 2.1 and Asset 7.02 on my laptop, Windows XP Pro. And Oracle XE. -- Jarl On Nov 11, 2007 3:46 AM, Rick Cook [EMAIL PROTECTED] wrote: ** I know it isn't officially supported, but I have installed Remedy servers on XP Pro before. Is there a reason ARS 7.1.0 or ITSM 7 wouldn't run in that environment? Rick Cook Cook Enterprises 253-278-4112 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
Re: ITSM 7 on XP
Good Morning Sebastian, How big is your hard drive and how much ram is installed on your laptop? Please advise. Audrey [EMAIL PROTECTED] - Original Message - From: Sebastiaan De Man [EMAIL PROTECTED] Date: Sunday, November 11, 2007 3:55 am Subject: Re: ITSM 7 on XP To: arslist@ARSLIST.ORG I am running 7.1, CMDB 2.1 and SRM 2.0 on Vista Ultimate. It's running on SQL Server 2005 Express and Tomcat 6.0 It's the fastest Remedy environment I've ever seen, and the OS, DB and Servlet Engine are all not supported :) 2007/11/11, Jarl Grøneng [EMAIL PROTECTED]: Rick, Running 7.1, CMDB 2.1 and Asset 7.02 on my laptop, Windows XP Pro. And Oracle XE. -- Jarl On Nov 11, 2007 3:46 AM, Rick Cook [EMAIL PROTECTED] wrote: ** I know it isn't officially supported, but I have installed Remedy servers on XP Pro before. Is there a reason ARS 7.1.0 or ITSM 7 wouldn't run in that environment? Rick Cook Cook Enterprises 253-278-4112 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7 on XP
Thanks, I am going to try to install ITSM 7.x on my desktop which has a 250 gig hard drive with 2 gb of ram. I already have ARS 7.x running on it. Do you think this is adequate? Thanks, Audrey - Original Message - From: Sebastiaan De Man [EMAIL PROTECTED] Date: Sunday, November 11, 2007 7:47 am Subject: Re: ITSM 7 on XP To: arslist@ARSLIST.ORG It's actually not on my laptop but a desktop. Intel Quad Core, 3 Gb RAM, 500 Gb harddrive. On my laptop it runs ok, that's a Core 2 Duo with 2 Gb of memory. 2007/11/11, Audrey H Franklin [EMAIL PROTECTED]: Good Morning Sebastian, How big is your hard drive and how much ram is installed on your laptop? Please advise. Audrey [EMAIL PROTECTED] - Original Message - From: Sebastiaan De Man [EMAIL PROTECTED] Date: Sunday, November 11, 2007 3:55 am Subject: Re: ITSM 7 on XP To: arslist@ARSLIST.ORG I am running 7.1, CMDB 2.1 and SRM 2.0 on Vista Ultimate. It's running on SQL Server 2005 Express and Tomcat 6.0 It's the fastest Remedy environment I've ever seen, and the OS, DB and Servlet Engine are all not supported :) 2007/11/11, Jarl Grøneng [EMAIL PROTECTED]: Rick, Running 7.1, CMDB 2.1 and Asset 7.02 on my laptop, Windows XP Pro. And Oracle XE. -- Jarl On Nov 11, 2007 3:46 AM, Rick Cook [EMAIL PROTECTED] wrote: ** I know it isn't officially supported, but I have installed Remedy servers on XP Pro before. Is there a reason ARS 7.1.0 or ITSM 7 wouldn't run in that environment? Rick Cook Cook Enterprises 253-278-4112 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7 on XP
Thanks, Audrey. - Original Message - From: Sebastiaan De Man [EMAIL PROTECTED] Date: Sunday, November 11, 2007 10:20 am Subject: Re: ITSM 7 on XP To: arslist@ARSLIST.ORG It should be ok I think. Cheers, Sebastiaan 2007/11/11, Audrey H Franklin [EMAIL PROTECTED]: Thanks, I am going to try to install ITSM 7.x on my desktop which has a 250 gig hard drive with 2 gb of ram. I already have ARS 7.x running on it. Do you think this is adequate? Thanks, Audrey - Original Message - From: Sebastiaan De Man [EMAIL PROTECTED] Date: Sunday, November 11, 2007 7:47 am Subject: Re: ITSM 7 on XP To: arslist@ARSLIST.ORG It's actually not on my laptop but a desktop. Intel Quad Core, 3 Gb RAM, 500 Gb harddrive. On my laptop it runs ok, that's a Core 2 Duo with 2 Gb of memory. 2007/11/11, Audrey H Franklin [EMAIL PROTECTED]: Good Morning Sebastian, How big is your hard drive and how much ram is installed on your laptop? Please advise. Audrey [EMAIL PROTECTED] - Original Message - From: Sebastiaan De Man [EMAIL PROTECTED] Date: Sunday, November 11, 2007 3:55 am Subject: Re: ITSM 7 on XP To: arslist@ARSLIST.ORG I am running 7.1, CMDB 2.1 and SRM 2.0 on Vista Ultimate. It's running on SQL Server 2005 Express and Tomcat 6.0 It's the fastest Remedy environment I've ever seen, and the OS, DB and Servlet Engine are all not supported :) 2007/11/11, Jarl Grøneng [EMAIL PROTECTED]: Rick, Running 7.1, CMDB 2.1 and Asset 7.02 on my laptop, Windows XP Pro. And Oracle XE. -- Jarl On Nov 11, 2007 3:46 AM, Rick Cook [EMAIL PROTECTED] wrote: ** I know it isn't officially supported, but I have installed Remedy servers on XP Pro before. Is there a reason ARS 7.1.0 or ITSM 7 wouldn't run in that environment? Rick Cook Cook Enterprises 253-278-4112 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DST and Time Calculation White Paper?
Hi Susan, I second your motion and plea to BMC to provide a patch for Version 5. We plan to start implementation of version 7.x within a few weeks and it is not convenient for us to upgrade twice. We have taken the following steps to conform to the DST changes: OS: AIX 5.2 - applied DST patches Java - Upgraded to IBM 1.4.2.125 - The Email Engine uses the JRE and Mid Tier the SDK. Environment OS: AIX 5.2 DB: Oracle 9.2.0.6.0 AR Server: 5.1.2 Patch 1494 Email Engine: 5.1.2 Patch 1494 Help Desk: 5.0 Mid Tier: Version 6.00.01 patch 1473 Is there anything else I should be paying attention to? David [from BMC], your suggestions are also welcome. Please advise. Regards, Audrey Franklin New York University [EMAIL PROTECTED] - Original Message - From: Susan Palmer [EMAIL PROTECTED] Date: Tuesday, February 27, 2007 1:07 pm Subject: Re: DST and Time Calculation White Paper? Hi Norm, After querying numerous people that have tested the DST dilemma re businesstime calculations the explanation that seems to make the most sense boils down to this. And I apologize if all the words are not exactly right but I was having a hard time getting my arms around it too. I couldn't test because we already have our dev server at v7 and did not have plans to do production before 3/11. So I'm relying on other's information. Apparently with v5.x a 'library' was added that in effect defines the DST start and end dates. The focus was mainly on v6 and v7 with a scan reference to v5 since v5 is no longer 'supported'. It appears this library was not in the AR Server before v5 but I do not have a confirmation on that. Since that 'library' is there all business time calculations at some point reference it to determine how it should calculate. Since there's no patch for v5 we are forced to upgrade. My belief is that since this is an extraordinary situation a patch for v5 should be provided. There are quite a few people still on it since v7 is relatively new. I understand the need to keep a certain level of support in control but this is not the norm and preparation time has been minimal. It doesn't matter if you have applied the appropriate patches to the workstations and the server and the database. This library is internalto the AR Server and will play a role. I have one critical calculation that is of concern. There are other calcs but if they are off an hour for a few weeks everyone will live through it. The reason we haven't finished our upgrade on the production server is a resource issue here. Well, it's worse now with all the systems that need something done to them! A patch would be so much easier. Please bmc, how much work could it be for you to do a v5 patch? There are allot of customers out here that would be grateful. It would provide a great deal of good will. Thanks, Susan Server: ARS 5.1.2 Patch 1428 OS: Windows NT 5.0 2CPU's 4G Memory Database: Oracle 9i2 User: ARS 5.1.2 Patch 1316 User OS: XP, NT, Win 2000 Admin: ARS 5.1.2 Patch 1289 Crystal that created reports: 9 Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 Office: 312-529-5325 Cell: 302-502-7687 [EMAIL PROTECTED] On 2/27/07, Kaiser Norm E CIV USAF 96 CG/SCWOE [EMAIL PROTECTED]wrote: ** Hi all: I'm still trying to wrap my head around all the DST ramifications for 5.1.2, and I guess I'm thinking it would help if I had a technical white paper or other document that specifies exactly how Remedy 5.1.2 calculates time and time conversions. Here's my thinking: The Remedy server stores all time values as Unix time, which is the total of seconds since 1 January 1970 GMT. Time values, then, get stored in a number field in the database (as opposed to a date/time field). Accordingly, if a user passes a date and time in a search query, Remedy must convert the date and time supplied by the user to the equivalent Unix time. It must do this by first adding or subtracting the appropriate number of hours based on the time zone and then possibly add an hour for DST. If you run such a query, which piece of Remedy does this conversion before the query is passed to the underlying database? Is it the server or the client? Does the client do the time conversion before the query is passed to the server or does the client just pass the query to the server as-is and the server does the time conversion? If the server does the time conversion, is it saying, OK, I got a time value in this query I'm to execute. So let me convert the time to something I truly understand. So let's see now…what time zone am I in…and are we observing daylight savings time? I assume, then, that the server queries the operating system for the timezone??? And does it query the operating system for whether or not the time
Re: DST and Time Calculation White Paper?
Thanks to all who responded. Audrey - Original Message - From: Easter, David [EMAIL PROTECTED] Date: Tuesday, February 27, 2007 2:07 pm Subject: Re: DST and Time Calculation White Paper? the impact of the DST bug on 5.1.2 systems is that times on the Midtier will be wrong, That is incorrect. Only the Mid-Tier on AR System 6.3 and 7.0.01 are affected. The Mid-Tier on 6.0.1 and previous releases is not affected if you've updated your Java versions to the recommended levels. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CG/SCWOE Sent: Tuesday, February 27, 2007 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: DST and Time Calculation White Paper? ** Agreed-a patch would be really nice, but I seriously don't think we're going to get one. If everything I've read is correct, the impact of the DST bug on 5.1.2 systems is that times on the Midtier will be wrong, times in web services will be wrong, and times reported for import and exports will be wrong. If that's correct, that doesn't sound earth shattering. In fact, it sounds as if 99% of users won't even notice. Thoughts? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Tuesday, February 27, 2007 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: DST and Time Calculation White Paper? ** Hi Norm, After querying numerous people that have tested the DST dilemma re business time calculations the explanation that seems to make the most sense boils down to this. And I apologize if all the words are not exactly right but I was having a hard time getting my arms around it too. I couldn't test because we already have our dev server at v7 and did not have plans to do production before 3/11. So I'm relying on other's information. Apparently with v5.x a 'library' was added that in effect defines the DST start and end dates. The focus was mainly on v6 and v7 with a scanreference to v5 since v5 is no longer 'supported'. It appears thislibrary was not in the AR Server before v5 but I do not have a confirmation on that. Since that 'library' is there all business time calculations at some point reference it to determine how it should calculate. Since there'sno patch for v5 we are forced to upgrade. My belief is that since this is an extraordinary situation a patch for v5 should be provided. There are quite a few people still on it since v7 is relatively new. I understand the need to keep a certain level of support in control but this is not the norm and preparation time has been minimal. It doesn't matter if you have applied the appropriate patches to the workstations and the server and the database. This library is internalto the AR Server and will play a role. I have one critical calculation that is of concern. There are other calcs but if they are off an hour for a few weeks everyone will live through it. The reason we haven't finished our upgrade on the production server is a resource issue here. Well, it's worse now with all the systems that need something done to them! A patch would be so much easier. Please bmc, how much work could it be for you to do a v5 patch? There are allot of customers out here that would be grateful. It would provide a great deal of good will. Thanks, Susan Server: ARS 5.1.2 Patch 1428 OS: Windows NT 5.0 2CPU's 4G Memory Database: Oracle 9i2 User: ARS 5.1.2 Patch 1316 User OS: XP, NT, Win 2000 Admin: ARS 5.1.2 Patch 1289 Crystal that created reports: 9 Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 Office: 312-529-5325 Cell: 302-502-7687 [EMAIL PROTECTED] On 2/27/07, Kaiser Norm E CIV USAF 96 CG/SCWOE [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** Hi all: I'm still trying to wrap my head around all the DST ramifications for 5.1.2, and I guess I'm thinking it would help if I had a technical whitepaper or other document that specifies exactly how Remedy 5.1.2 calculates time and time conversions. Here's my thinking: The Remedy server stores all time values as Unix time, which is the total of seconds since 1 January 1970 GMT. Time values, then, get stored in a number field in the database (as opposed to a
Re: RPC is not initialized - RPC: Program not registered
Hello, I encountered this error before, the database could be up but the listener may be down. Best, Audrey Franklin [EMAIL PROTECTED] - Original Message - From: Shafqat Ayaz [EMAIL PROTECTED] Date: Tuesday, December 26, 2006 6:33 pm Subject: Re: RPC is not initialized - RPC: Program not registered Hi check the arerror log, it is possible that your database is not up. kind regards shafqat [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hi people Unix AIX 5.3 ARS System: 6.3 Mid-Tier 6 I have a AIX Server running ARS but the administrator had to reboot the system after that i got this problem when I try to use Remedy user, Administrador or web. ARERR [90] Cannot establish a network connection to the AR System server : remedy (0) : RPC: Program not registered user: admin, server: remedy Unable to successfully log in to any server. and when I try to start the remedy service I got this: RPC is not initialized I found this command about rpc (rpcinfo) but, look below # rpcinfo -p | grep 390 rpcinfo: can't contact portmapper: RPC: Rpcbind failure - RPC: 1832-020 Failed ( unspecified error) # rpcinfo -p rpcinfo: can't contact portmapper: RPC: Rpcbind failure - RPC: 1832-020 Failed ( unspecified error) whay could it be? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Shafqat Ayaz You really shouldn't say 'I love you' unless you mean it. But if you mean it, you should say it a lot. People forget. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Convert Remedy Date/Only Field
Thomas, I am working with Oracle 9i database. Will look for your post on the ARSLIST. Thanks, --Audrey - Original Message - From: Thomas Bean [EMAIL PROTECTED] Date: Thursday, October 19, 2006 3:16 pm Subject: Re: Convert Remedy Date/Only Field Audrey, From what type of database are you reading the date values? I have previously posted date field conversion functions for MS-SQL, Oracle, and Informix. You can find these in the ARSList archives under a thread titled Integer date conversion in Business Object WebIntelligence, from late last month. --Thomas - Original Message - From: Audrey Franklin [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general Sent: Thursday, October 19, 2006 13:21 Subject: Convert Remedy Date/Only Field Good Afternoon, I am trying to convert Remedy Date/Only field to a date for reporting purposes, and discovered that the Date/Only field stores date information as the number of days from the beginning of its range relative to 1/1/4713 B.C. Is there a script that I can use to convert the Date field data to a date? Any assistance is greatly appreciated. Many Thanks. Audrey Franklin Senior Systems Analyst New York University [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Convert Remedy Date/Only Field
Thomas,
This worked.
Thanks a Bunch! I appreciate your assistance.
Audrey
- Original Message -
From: Thomas Bean [EMAIL PROTECTED]
Date: Thursday, October 19, 2006 4:43 pm
Subject: Re: Convert Remedy Date/Only Field
Audrey,
Oracle has built-in functions that can handle this type of
conversion. The
following syntax should convert the integer value from a Remedy
date field
('remedy_date' in this example) to a recognizable date.
SELECT TO_CHAR(TO_DATE(remedy_date, 'J'), 'MON-DD-') FROM DUAL;
--Thomas
- Original Message -
From: Audrey H Franklin [EMAIL PROTECTED]
Newsgroups: gmane.comp.crm.arsystem.general
Sent: Thursday, October 19, 2006 14:24
Subject: Re: Convert Remedy Date/Only Field
Thomas,
I am working with Oracle 9i database.
Will look for your post on the ARSLIST.
Thanks,
--Audrey
- Original Message -
From: Thomas Bean [EMAIL PROTECTED]
Date: Thursday, October 19, 2006 3:16 pm
Subject: Re: Convert Remedy Date/Only Field
Audrey,
From what type of database are you reading the date values? I
have
previously posted date field conversion functions for MS-SQL,
Oracle, and
Informix. You can find these in the ARSList archives under a
thread titled
Integer date conversion in Business Object WebIntelligence, from
late last
month.
--Thomas
- Original Message -
From: Audrey Franklin [EMAIL PROTECTED]
Newsgroups: gmane.comp.crm.arsystem.general
Sent: Thursday, October 19, 2006 13:21
Subject: Convert Remedy Date/Only Field
Good Afternoon,
I am trying to convert Remedy Date/Only field to a date for
reporting purposes, and discovered that the Date/Only field
stores date information
as the number of days from the beginning of its range relative
to 1/1/4713
B.C.
Is there a script that I can use to convert the Date field data
to a date?
Any assistance is greatly appreciated.
Many Thanks.
Audrey Franklin
Senior Systems Analyst
New York University
[EMAIL PROTECTED]
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Re: any comments on using Hyperion System 9 BI+ Interactive Reporting with ARS?
John, About a year ago, we implemented the following Remedy objects into our data warehouse, to generate Hyperion 8 reports: [1] T800 table with HPD:HelpDesk View [2] T765 table with CHG:Change View We also report against ACD data, and I was successful in creating integrated Remedy/ACD reports for our Client Services Center. Since Remedy API is missing in the data warehouse, I had to perform the following tasks: [1] Identify all underlying tables, columns views that we plan to report on. [2] Identify all data types associated with epoch time and then translate them in the view. [3] Identify Selection type fields, such as Status, where the database shows a number instead of a name like 'Assigned', and then translate them in the view. It was a fun project for me, I learned a lot about Remedy database structure. As a matter of fact we are still tweaking some things in the ACD tables, which is also good for me, since I used to implement ACDs. Remedy tables are updated every hour in the Data Warehouse, and we receive two data feeds of the ACD data each day. We plan to upgrade to Hyperion BI 9 in the near future. Hope this info is helpful to you. Audrey Franklin Senior Systems Analyst New York University [EMAIL PROTECTED] - Original Message - From: John.A Simpson-contr [EMAIL PROTECTED] Date: Friday, October 6, 2006 10:06 am Subject: any comments on using Hyperion System 9 BI+ Interactive Reporting with ARS? We are 100% home grown HelpDesk and change control, utilizing ARS 6, (looking at moving to ar7 Unicode some how), Oracle, Apache, and Linux. We are looking for third party reporting options, we have so far lookedat Crystal, Cognos, ARS Report Link, and are now considering HyperionSystem 9 BI+ Interactive Reporting. Does anyone have any experience, opinions, comments, suggestions on 3rd party reporting tools for ad-hoc and developing canned reports? Thanks. John A. Simpson TRW Automotive 12025 Tech Center Drive Livonia, Michigan 48150 USA [EMAIL PROTECTED] johnasimpson54 (AIM) 734-855-3133 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: any comments on using Hyperion System 9 BI+ Interactive Reporting with ARS?
John, Users can generate their own reports via the Brio Portal, developers such as yourself, can use Hyperion Explorer Tool via a SQL*Net connection. Canned reports that users can run may be presented at the portal, or Hyperion BI can distribute predefined reports in PDF format via email. Pricing is out of my jurisdiction, however, I will check with the Hyperion group. Audrey - Original Message - From: John.A Simpson-contr [EMAIL PROTECTED] Date: Friday, October 6, 2006 10:59 am Subject: Re: any comments on using Hyperion System 9 BI+ Interactive Reporting with ARS? Thanks Audrey, I do not have any direct experience with Hyperion tools. It does sound like it could work. Once these tasks are performed then does this allowusers to do ad hoc reporting, or do you have to create canned reportsthat users can then run, or both? The Hyperion reporting tools look very cool on the web site, and TRW uses Hyperion products for some other applications, but I have no idea on costs. Can you provide any info on costs for Hyperion reporting tools? Thanks again, John Audrey H Franklin [EMAIL PROTECTED] 10/6/2006 10:49 AM John, About a year ago, we implemented the following Remedy objects into our data warehouse, to generate Hyperion 8 reports: [1] T800 table with HPD:HelpDesk View [2] T765 table with CHG:Change View We also report against ACD data, and I was successful in creating integrated Remedy/ACD reports for our Client Services Center. Since Remedy API is missing in the data warehouse, I had to perform the following tasks: [1] Identify all underlying tables, columns views that we plan to report on. [2] Identify all data types associated with epoch time and then translate them in the view. [3] Identify Selection type fields, such as Status, where the database shows a number instead of a name like 'Assigned', and then translate them in the view. It was a fun project for me, I learned a lot about Remedy database structure. As a matter of fact we are still tweaking some things in the ACD tables, which is also good for me, since I used to implement ACDs. Remedy tables are updated every hour in the Data Warehouse, and we receive two data feeds of the ACD data each day. We plan to upgrade to Hyperion BI 9 in the near future. Hope this info is helpful to you. Audrey Franklin Senior Systems Analyst New York University [EMAIL PROTECTED] - Original Message - From: John.A Simpson-contr [EMAIL PROTECTED] Date: Friday, October 6, 2006 10:06 am Subject: any comments on using Hyperion System 9 BI+ Interactive Reporting with ARS? We are 100% home grown HelpDesk and change control, utilizing ARS 6, (looking at moving to ar7 Unicode some how), Oracle, Apache, and Linux. We are looking for third party reporting options, we have so far lookedat Crystal, Cognos, ARS Report Link, and are now considering HyperionSystem 9 BI+ Interactive Reporting. Does anyone have any experience, opinions, comments, suggestions on 3rd party reporting tools for ad-hoc and developing canned reports? Thanks. John A. Simpson TRW Automotive 12025 Tech Center Drive Livonia, Michigan 48150 USA [EMAIL PROTECTED] johnasimpson54 (AIM) 734-855-3133 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Migrating Form Views
Michiel, According to BMC knowledge base, the result would be the same on an import. As a matter of fact, I exported the view to a definition file but did not see the fields in the file. Thanks. -Audrey - Original Message - From: Michiel Beijen [EMAIL PROTECTED] Date: Tuesday, October 3, 2006 5:46 am Subject: Re: Migrating Form Views Would importing a view (if needed In Place) have satisfied your needs?-- Michiel On 10/3/06, Audrey Franklin [EMAIL PROTECTED] wrote: Dear All, I tried to migrate a new view of the HPD: HelpDesk form from our development to production server, and to my amazement, discovered that Migrator does not migrate the fields on the view. Permissions to the view are determined at the field level, so all fields must be migrated separately. Well, this view has 307 fields, so I spent most the evening identifying those fields where the labels did not match the database name, and then migrated them over. It was brutal! Does anyone know of an easier, softer way to accomplish this task? Any suggestions/recommendations are appreciated. Many Thanks. Audrey Franklin New York University [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Migrating Form Views
Jon, That was the first thing I did, however, when I cached the definition file in migrator, and then generated Form Details, no fields displayed. When I migrated the view directly form dev to prod server, the view migrated without the fields in view. I generated a ticket with Remedy Support to see if they have an alternative solution. Thanks. -Audrey - Original Message - From: Jon Chau [EMAIL PROTECTED] Date: Tuesday, October 3, 2006 8:59 am Subject: Re: Migrating Form Views Audrey, Have you tried using the Admin tool? You should be able to export the specific view by choosing Export Defitions - To View Definition File menu action when you have the server selected in the Admin tool. I don't have any experience with migrator so I am not sure if this helps or not. Jon ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Down Loading Presentations from BMC User World
This is extremely disappointing for us poor souls who were not afforded the opportunity to attend. Shame on you BMC! Audrey Franklin - Original Message - From: Herb Partlow [EMAIL PROTECTED] Date: Tuesday, September 12, 2006 7:39 pm Subject: Re: Down Loading Presentations from BMC User World What about the folks that did not have the ability to make it, Are we left out in the cold? Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pedro Cardoso Sent: Tuesday, September 12, 2006 4:03 PM To: arslist@ARSLIST.ORG Subject: [Norton AntiSpam] Re: Down Loading Presentations from BMC UserWorld ** Hi to All!. I just received an email announcing the availability of the presentations. Looking for presentations? Only UserWorld attendees may access the online version of the presentation slides from the conference. You may view these presentations at: http://www.bmcuserworld.com/scheduler/login.do www.bmcuserworld.com/scheduler/login.do. Once you are logged in click on Session Catalog on the home page or on the left navigation. From the session catalog you can search for sessions based on various attributes.You will need the User Name and Password that you created when you logged into the UserWorld 2006 registration system. There are a few presentations files without contents, but are the less. Pedro Cardoso R. MEXICO On 9/12/06, Pruitt, Christopher J [EMAIL PROTECTED] wrote: ** I asked this same question of BMC UserWorld support and this was their reply: From: BMC UserWorld 2006 [mailto:[EMAIL PROTECTED] Sent: Friday, September 08, 2006 1:42 PM To: Pruitt, Christopher J Subject: [Ticket#: 2006090810068985] Location of Presentations Thank you for your request. These will be available to download by Sunday in the scheduler. Please let us know if you have any further questions. Regards, BMC UserWorld 2006 [EMAIL PROTECTED] However, I just checked and they are still not there. Christopher Pruitt Consultant Specialist EDS - Bank of America I3-Inventory IW Infrastructure Team Phone: +1-972-605-7702 (8-835) mailto: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged,and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e- mail by mistake. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Jon Chau Sent: Monday, September 11, 2006 7:34 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Down Loading Presentations from BMC User World ** Has anyone seen these available for download through the scheduler? Jon On 9/5/06, Burkholder, Anthony O [EMAIL PROTECTED] wrote: FYI . Anthony -Original Message- From: BMC UserWorld 2006 [mailto: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] Sent: Tuesday, September 05, 2006 11:54 AM Thank you for your request. They will be ready for downloading later this week in the scheduler. Please let us know if you have any further questions. Regards, BMC UserWorld 2006 [EMAIL PROTECTED] 1-800-798-8432 801-932-1707 ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org http://www.wwrug.org/ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Hellllloooooo!!!!
I am in the office as well. Been working with Remedy for 4 years, attended one RUG, which was wonderful. Hoping that the presentations are made available to those who could not attend. Last year, I did not have access to a single presentation. Audrey Franklin - Original Message - From: Pickering, Christopher [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:11 pm Subject: Re: Heloo Not by a long shot. Chris Pickering -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, August 31, 2006 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Heloo You two are not alone. Axton On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Fred: The people who normally post a lot are at BUW. You and I are at work enjoying ourselves... James McKenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, August 31, 2006 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo To: arslist@ARSLIST.ORG Subject: Re: Heloo ** A bunch of us regulars are here. Does that mean that the ones at BUW are irregular? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Thursday, August 31, 2006 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo ** Frank: Nope, I feel the love out here :-). It is very slow because the regulars are at BUW -( James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, August 31, 2006 8:32 AM To: arslist@ARSLIST.ORG Subject: OT: Heloo Does anybody else out there feel lonely this week??? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Hellllloooooo!!!!
James, Thanks, is there a charge/fee for this boot camp? Audrey - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:41 pm Subject: Re: Heloo Audrey: None of the non-attendees had access. I think that BMC wanted to hold a series of Boot Camps where the presentations would be run again. Unfortunately, this did not happen. I attended the Boot Camp at P'town in December of 2004. It was very informative and I would like to see this offered again for those of us who cannot attend BUW for one reason or another. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo I am in the office as well. Been working with Remedy for 4 years, attendedone RUG, which was wonderful. Hoping that the presentations are made available to those who could not attend. Last year, I did not have access to a single presentation. Audrey Franklin - Original Message - From: Pickering, Christopher [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:11 pm Subject: Re: Heloo Not by a long shot. Chris Pickering -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, August 31, 2006 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Heloo You two are not alone. Axton On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Fred: The people who normally post a lot are at BUW. You and I are at work enjoying ourselves... James McKenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, August 31, 2006 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo To: arslist@ARSLIST.ORG Subject: Re: Heloo ** A bunch of us regulars are here. Does that mean that the ones at BUW are irregular? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Thursday, August 31, 2006 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo ** Frank: Nope, I feel the love out here :-). It is very slow because the regulars are at BUW -( James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, August 31, 2006 8:32 AM To: arslist@ARSLIST.ORG Subject: OT: Heloo Does anybody else out there feel lonely this week??? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Hellllloooooo!!!!
Thanks. Audrey Franklin - Original Message - From: Grooms, Frederick W [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:36 pm Subject: Re: Heloo Go out to Matt's web site. He got permission from Remedy to post the presentations. http://www.mattreinfeldt.com Go to the Downloads section and they are under Documentation -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Heloo I am in the office as well. Been working with Remedy for 4 years, attended one RUG, which was wonderful. Hoping that the presentations are made available to those who could not attend. Last year, I did not have access to a single presentation. Audrey Franklin - Original Message - From: Pickering, Christopher [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:11 pm Subject: Re: Heloo Not by a long shot. Chris Pickering -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, August 31, 2006 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Heloo You two are not alone. Axton On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Fred: The people who normally post a lot are at BUW. You and I are at work enjoying ourselves... James McKenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, August 31, 2006 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo To: arslist@ARSLIST.ORG Subject: Re: Heloo ** A bunch of us regulars are here. Does that mean that the ones at BUW are irregular? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Thursday, August 31, 2006 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo ** Frank: Nope, I feel the love out here :-). It is very slow because the regulars are at BUW -( James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, August 31, 2006 8:32 AM To: arslist@ARSLIST.ORG Subject: OT: Heloo Does anybody else out there feel lonely this week??? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Hellllloooooo!!!!
James, Where was this class held? Audrey - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:54 pm Subject: Re: Heloo Audrey: Yes there was the normal $500/day school charge. However, we got to do something special each day for lunch. The first day was a get together with Engineering. The second was a session with DOUG! The third was a get together with employees of BMC. It was definitely worth the monies as we got to ask questions and work with the fine folks at BMC. I walked away with a good deal of knowledge and a lot of walking (I stayed at the Larkspur and got to eat In-n-Out!) James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo James, Thanks, is there a charge/fee for this boot camp? Audrey - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:41 pm Subject: Re: Heloo Audrey: None of the non-attendees had access. I think that BMC wanted to hold a series of Boot Camps where the presentations would be run again. Unfortunately, this did not happen. I attended the Boot Camp at P'town in December of 2004. It was very informative and I would like to see this offered again for those of us who cannot attend BUW for one reason or another. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo I am in the office as well. Been working with Remedy for 4 years, attendedone RUG, which was wonderful. Hoping that the presentations are made available to those who could not attend. Last year, I did not have access to a single presentation. Audrey Franklin - Original Message - From: Pickering, Christopher [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:11 pm Subject: Re: Heloo Not by a long shot. Chris Pickering -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, August 31, 2006 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Heloo You two are not alone. Axton On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Fred: The people who normally post a lot are at BUW. You and I are at work enjoying ourselves... James McKenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, August 31, 2006 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo To: arslist@ARSLIST.ORG Subject: Re: Heloo ** A bunch of us regulars are here. Does that mean that the ones at BUW are irregular? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Thursday, August 31, 2006 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo ** Frank: Nope, I feel the love out here :-). It is very slow because the regulars are at BUW -( James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, August 31, 2006 8:32 AM To: arslist@ARSLIST.ORG Subject: OT: Heloo Does anybody else out there feel lonely this week??? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Hellllloooooo!!!!
James, I am not familiar with Pleasanton, CA. All Remedy Classes I attended were in Columbia, MD. However, I plan to take the RSP class in October, and would like to know if you have any pointers on the best way to prepare? My role and responsibilities at work does not give me any opportunity to develop, so I installed Remedy at home and am trying to build applications. All suggestions are welcome. Many Thanks, Audrey Franklin - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 3:08 pm Subject: Re: Heloo Audrey: Pleasanton, CA BMC training center. It is 'around the corner' from the old Remedy Training Center. James Mckenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Heloo James, Where was this class held? Audrey - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:54 pm Subject: Re: Heloo Audrey: Yes there was the normal $500/day school charge. However, we got to do something special each day for lunch. The first day was a get together with Engineering. The second was a session with DOUG! The third was a get together with employees of BMC. It was definitely worth the monies as we got to ask questions and work with the fine folks at BMC. I walked away with a good deal of knowledge and a lot of walking (I stayed at the Larkspur and got to eat In-n-Out!) James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo James, Thanks, is there a charge/fee for this boot camp? Audrey - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:41 pm Subject: Re: Heloo Audrey: None of the non-attendees had access. I think that BMC wanted to hold a series of Boot Camps where the presentations would be run again. Unfortunately, this did not happen. I attended the Boot Camp at P'town in December of 2004. It was very informative and I would like to see this offered again for those of us who cannot attend BUW for one reason or another. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo I am in the office as well. Been working with Remedy for 4 years, attendedone RUG, which was wonderful. Hoping that the presentations are made available to those who could not attend. Last year, I did not have access to a single presentation. Audrey Franklin - Original Message - From: Pickering, Christopher [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:11 pm Subject: Re: Heloo Not by a long shot. Chris Pickering -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, August 31, 2006 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Heloo You two are not alone. Axton On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Fred: The people who normally post a lot are at BUW. You and I are at work enjoying ourselves... James McKenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, August 31, 2006 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo To: arslist@ARSLIST.ORG Subject: Re: Heloo ** A bunch of us regulars are here. Does that mean that the ones at BUW are irregular? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Thursday, August 31, 2006 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo ** Frank: Nope, I feel the love out here :-). It is very slow because the regulars are at BUW -( James McKenzie -Original Message- From: Action
Re: Hellllloooooo!!!!
James, I am not sure about MacTel, but my configuration at home is AR Server 6.3 Patch 16 on WindowsXP Pro. I will continue to develop applications until my confidence level is elevated. If I don't think I am ready by the third week in September, I will reschedule for the November class in Pleasanton, CA. I acquired ITIL Foundations Certification in July, and I'm using this success as motivation for the RSP Certification. Audrey - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 3:26 pm Subject: Re: Heloo Audrey: Do you have Lenny's RSP prep file? If not send him a request to get it. It will help, from what I understand, greatly. Also, be prepared for a strenuous week. I've heard the test is gruling.I'm glad that you installed Remedy on you home computer and are working with it. I'm just wondering if it will work on a MacTel with WindowsXP Pro installed. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: Heloo James, I am not familiar with Pleasanton, CA. All Remedy Classes I attended were in Columbia, MD. However, I plan to take the RSP class in October, and would like to know if you have any pointers on the best way to prepare? My role and responsibilities at work does not give me any opportunity to develop, so I installed Remedy at home and am trying to build applications. All suggestions are welcome. Many Thanks, Audrey Franklin - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 3:08 pm Subject: Re: Heloo Audrey: Pleasanton, CA BMC training center. It is 'around the corner' from the old Remedy Training Center. James Mckenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Heloo James, Where was this class held? Audrey - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:54 pm Subject: Re: Heloo Audrey: Yes there was the normal $500/day school charge. However, we got to do something special each day for lunch. The first day was a get together with Engineering. The second was a session with DOUG! The third was a get together with employees of BMC. It was definitely worth the monies as we got to ask questions and work with the fine folks at BMC. I walked away with a good deal of knowledge and a lot of walking (I stayed at the Larkspur and got to eat In-n-Out!) James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo James, Thanks, is there a charge/fee for this boot camp? Audrey - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:41 pm Subject: Re: Heloo Audrey: None of the non-attendees had access. I think that BMC wanted to hold a series of Boot Camps where the presentations would be run again. Unfortunately, this did not happen. I attended the Boot Camp at P'town in December of 2004. It was very informative and I would like to see this offered again for those of us who cannot attend BUW for one reason or another. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo I am in the office as well. Been working with Remedy for 4 years, attendedone RUG, which was wonderful. Hoping that the presentations are made available to those who could not attend. Last year, I did not have access to a single presentation. Audrey Franklin - Original Message - From: Pickering, Christopher [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:11 pm Subject: Re: Heloo Not by a long shot. Chris Pickering -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, August 31
Re: Hellllloooooo!!!!
James, Thanks, I suspect you have more experience in Remedy development that many RSP certificate holders, and at the end of the day, that counts. My experience is Remedy installations, Patch Upgrades, migrations and support, hence my drive to acquire the developer's experience. I am hoping that the applications I develop would open a door for me in the developer's world here at work. I perform my duties at work during the day, and then go home in the evening to develop workflow. It's fun! Audrey - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 4:29 pm Subject: Re: Heloo Audrey: I'm proud of your desire to get 'certified'. It definitely helps when you look for work or are out on a consulting gig. I have experience going back to 3.2.1 on Oracle 7.3.3. Them were the good old days James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Heloo James, I am not sure about MacTel, but my configuration at home is AR Server 6.3 Patch 16 on WindowsXP Pro. I will continue to develop applications until my confidence level is elevated. If I don't think I am ready by the third week in September, I will reschedule for the November class in Pleasanton, CA. I acquired ITIL Foundations Certification in July, and I'm using this success as motivation for the RSP Certification. Audrey - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 3:26 pm Subject: Re: Heloo Audrey: Do you have Lenny's RSP prep file? If not send him a request to get it. It will help, from what I understand, greatly. Also, be prepared for a strenuous week. I've heard the test is gruling.I'm glad that you installed Remedy on you home computer and are working with it. I'm just wondering if it will work on a MacTel with WindowsXP Pro installed. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: Heloo James, I am not familiar with Pleasanton, CA. All Remedy Classes I attended were in Columbia, MD. However, I plan to take the RSP class in October, and would like to know if you have any pointers on the best way to prepare? My role and responsibilities at work does not give me any opportunity to develop, so I installed Remedy at home and am trying to build applications. All suggestions are welcome. Many Thanks, Audrey Franklin - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 3:08 pm Subject: Re: Heloo Audrey: Pleasanton, CA BMC training center. It is 'around the corner' from the old Remedy Training Center. James Mckenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Heloo James, Where was this class held? Audrey - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:54 pm Subject: Re: Heloo Audrey: Yes there was the normal $500/day school charge. However, we got to do something special each day for lunch. The first day was a get together with Engineering. The second was a session with DOUG! The third was a get together with employees of BMC. It was definitely worth the monies as we got to ask questions and work with the fine folks at BMC. I walked away with a good deal of knowledge and a lot of walking (I stayed at the Larkspur and got to eat In-n-Out!) James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo James, Thanks, is there a charge/fee for this boot camp? Audrey - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:41 pm Subject: Re: Heloo Audrey: None of the non-attendees had access. I think that BMC wanted to hold
Re: Hellllloooooo!!!!
James, That's a great suggestion, I will find out who is teaching the class in Naperville, Illinois in October. Audrey - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 5:52 pm Subject: Re: Heloo Audrey: You want Lenny as your instructor if he teaches the course. I've heard that he is working on the other instructors trying to bring them up to and keeping them at his level. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: Heloo James, I am not familiar with Pleasanton, CA. All Remedy Classes I attended were in Columbia, MD. However, I plan to take the RSP class in October, and would like to know if you have any pointers on the best way to prepare? My role and responsibilities at work does not give me any opportunity to develop, so I installed Remedy at home and am trying to build applications. All suggestions are welcome. Many Thanks, Audrey Franklin - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 3:08 pm Subject: Re: Heloo Audrey: Pleasanton, CA BMC training center. It is 'around the corner' from the old Remedy Training Center. James Mckenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Heloo James, Where was this class held? Audrey - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:54 pm Subject: Re: Heloo Audrey: Yes there was the normal $500/day school charge. However, we got to do something special each day for lunch. The first day was a get together with Engineering. The second was a session with DOUG! The third was a get together with employees of BMC. It was definitely worth the monies as we got to ask questions and work with the fine folks at BMC. I walked away with a good deal of knowledge and a lot of walking (I stayed at the Larkspur and got to eat In-n-Out!) James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo James, Thanks, is there a charge/fee for this boot camp? Audrey - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:41 pm Subject: Re: Heloo Audrey: None of the non-attendees had access. I think that BMC wanted to hold a series of Boot Camps where the presentations would be run again. Unfortunately, this did not happen. I attended the Boot Camp at P'town in December of 2004. It was very informative and I would like to see this offered again for those of us who cannot attend BUW for one reason or another. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo I am in the office as well. Been working with Remedy for 4 years, attendedone RUG, which was wonderful. Hoping that the presentations are made available to those who could not attend. Last year, I did not have access to a single presentation. Audrey Franklin - Original Message - From: Pickering, Christopher [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:11 pm Subject: Re: Heloo Not by a long shot. Chris Pickering -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, August 31, 2006 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Heloo You two are not alone. Axton On 8/31/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Fred: The people who normally post a lot are at BUW. You and I are at work enjoying ourselves... James McKenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL
Re: Hellllloooooo!!!!
Rick, I have gathered and written requirements before, and I am familiar with the application development life-cycle. I need to enhance my workflow skills through practice, practice, practice, and I am doing that every evening, and on weekends. Many thanks for your prep info. Audrey - Original Message - From: Rick cook [EMAIL PROTECTED] Date: Thursday, August 31, 2006 6:11 pm Subject: Re: Heloo Audrey, if the RSP class is like the RAC class, you'll need to demonstratethe ability to gather requirements from a customer, write a requirements doc., develop a system from a set of requirements, and present it to the customer. The application is significant, but isn't a rocket science type of thing. There's also a written test. And Pleasanton is a wonderful place to have a class. If you go, you HAVE to go to the old downtown. I just love it there. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Thursday, August 31, 2006 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: Heloo ** Audrey: You want Lenny as your instructor if he teaches the course. I've heard that he is working on the other instructors trying to bring them up to and keeping them at his level. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: Heloo James, I am not familiar with Pleasanton, CA. All Remedy Classes I attended were in Columbia, MD. However, I plan to take the RSP class in October, and would like to know if you have any pointers on the best way to prepare? My role and responsibilities at work does not give me any opportunity to develop, so I installed Remedy at home and am trying to build applications. All suggestions are welcome. Many Thanks, Audrey Franklin - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 3:08 pm Subject: Re: Heloo Audrey: Pleasanton, CA BMC training center. It is 'around the corner' from the old Remedy Training Center. James Mckenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Heloo James, Where was this class held? Audrey - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:54 pm Subject: Re: Heloo Audrey: Yes there was the normal $500/day school charge. However, we got to do something special each day for lunch. The first day was a get together with Engineering. The second was a session with DOUG! The third was a get together with employees of BMC. It was definitely worth the monies as we got to ask questions and work with the fine folks at BMC. I walked away with a good deal of knowledge and a lot of walking (I stayed at the Larkspur and got to eat In-n-Out!) James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo James, Thanks, is there a charge/fee for this boot camp? Audrey - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Thursday, August 31, 2006 2:41 pm Subject: Re: Heloo Audrey: None of the non-attendees had access. I think that BMC wanted to hold a series of Boot Camps where the presentations would be run again. Unfortunately, this did not happen. I attended the Boot Camp at P'town in December of 2004. It was very informative and I would like to see this offered again for those of us who cannot attend BUW for one reason or another. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Audrey H Franklin Sent: Thursday, August 31, 2006 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Heloo I am in the office as well. Been working with Remedy for 4 years, attendedone RUG, which was wonderful. Hoping that the presentations are made available to those who could not attend. Last year, I did not have
Re: ARServer 7.0p1/ARAdmin 7.0p1 - Objects not showing in Admin Tool
Axton, I installed ARServer 7.0p1 on Windows XP Pro today, and can see all objects from ARAdmin 7.0p1 tool. Audrey Franklin ITS-ECOMS New York University [EMAIL PROTECTED] - Original Message - From: Axton Grams [EMAIL PROTECTED] Date: Sunday, August 13, 2006 10:39 pm Subject: ARServer 7.0p1/ARAdmin 7.0p1 - Objects not showing in Admin Tool Has anyone else run into this? When I try to display the list of forms/active links on the server, no objects are shown in the admin tool. The api call to retrieve the list is never even seen in the server api logs. If I do a view by form in the admin tool, I can see it pass the api call to retrieve the list of forms and the list shows up in the dialog. I am able to reproduce this from multiple workstations for this server install. Server Information: [EMAIL PROTECTED] bin]$ uname -a Linux xyz 2.6.9-34.0.1.ELsmp #1 SMP Wed May 24 08:14:29 CDT 2006 i686 i686 i386 GNU/Linux Local Oracle 10g db Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARS 7.0 Released - Shred Those NDAs
I am down loading AIX executables as we speak. Thanks Andrew! Audrey Franklin Senior Systems Analyst New York University 10 Astor Place, 4th Floor New York, NY, 10003 Tel: 212 998 1146 [EMAIL PROTECTED] - Original Message - From: Heider, Stephen [EMAIL PROTECTED] Date: Wednesday, May 10, 2006 9:26 am Subject: ARS 7.0 Released - Shred Those NDAs I am downloading as I write... Now that ARS 7.0 has officially been released by BMC, I would be very interested in hearing from the beta testers. What are some of the useful enhancements or new features that you like? Do you have any suggestions or tips for installing/upgrading ARS 7.0? Anything to watchout for? Thank you. Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
