Re: Objects are slow to migrate using Migrator 8.1.02

[Bala iLink]

Kevin,


We are using Remedy Migrator (same version as yours) and it will take time to 
migrate then the normal dev studio import/export for its own reasons. Since its 
a Group form, its possible that the cache will come into effect as well.

Thanks,
Bala

From: Action Request System discussion list(ARSList)  on 
behalf of Kevin Shaffer 
Sent: Friday, February 5, 2016 6:19 PM
To: arslist@ARSLIST.ORG
Subject: Objects are slow to migrate using Migrator 8.1.02

**

All



We are using AR Migrator 8.1.02 to migrate from a def file to a server.  The 
def file contains 1 Form.  It takes 20 mins for the Migrator process to 
complete.  I created a ticket with BMC and the response was this is expected 
time because we have 37000 records in our Group form and the Group form is 
needed by Migrator to assign permissions.



37,000 records doesn't seem a lot to me.  I would expect a normal user base 
would have similar number of records.   If Migrator is choking because of this, 
I would assume not many companies could use AR Migrator.



I was trying to find out if anyone out there has successfully been able to use 
Migrator and has a similar record count in their Group form.  I would expect 
1-2 min completion times for 1 form with 8 fields on it, not 20-25 mins. I have 
also tried one just one Filter with similar results and I have also tried 
multiple servers.  I have enabled logging, SQL, Filter, and Migrator and no 
real indicators appear in the logs.



I would appreciate if anyone else is able to share their results with Migrator 
so I can determine if this truly is the expected response time or if I need to 
continue troubleshooting.



Thanks

Kevin



P.S.  If I use Dev Studio to import the form, it completes in seconds.  I know 
I can use Dev Studio but I am trying to implement Migration Processes using AR 
Migrator as our tool.



[Partner Logo-EmailSig]

Kevin Shaffer, Senior Partner

Partner IT, Inc.

(O) 888-380-8899

(C) 316-208-5341

(F) 708-887-1704



[ZA104088553] [ZA104088555] 
  [ZA104088556] 


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Re: CHG: Risk Level Question

[Bala iLink]

Mark,

Change the Selection Values and retain the Alias Values. It will leave you with 
only modifying the selection values. No need to change the Workflows, as it 
will take care of the alias values.

Thanks,
Bala

From: Action Request System discussion list(ARSList)  on 
behalf of Brittain, Mark 
Sent: Friday, February 5, 2016 1:39 PM
To: arslist@ARSLIST.ORG
Subject: CHG: Risk Level Question

**

HI All & TGIF



On the CHG: Infrastructure Change has anyone modified the values on the Risk 
Level field? OTB it is Risk Level 1, 2, etc. This doesn't mean anything to most 
people and I have been asked about change it to something like None, Low, etc. 
I am thinking that since this is a zero based selection field any workflow 
associated to this field or any data feeding onto this field would be not 
impacted so long as I didn't delete any of the values (0-4).



ARS 7.6.04

ITSM 7.6.04



Thanks and have a great weekend.



Mark



Mark Brittain

Sr. OSD Systems Engineer

ITILv3 Foundation, Continual Service Improvement

NaviSite, Inc. - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315.634.9337

Mobile: 315.882.5360

[navsig]





This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
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Re: Goofy Error

[Bala iLink]

Mark,

It appears that the escalation or the workflow triggered by the escalation is 
setting up the 'status' field to NULL, which is a mandatory field. Can you 
check the form name for T1060 in the schema tables and see, why the status is 
updating it to null.

Thanks,
Bala

From: Action Request System discussion list(ARSList)  on 
behalf of Grooms, Frederick W 
Sent: Friday, February 12, 2016 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Goofy Error

Since it is from 390603 it is from an Escalation (At least the Escalation 
kicked off the transaction)

To find it turn on SQL and Filter logging.  Either put them in the same log 
file or find the error in the SQL log and using the TID find it in the Filter 
log

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, February 11, 2016 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Goofy Error

**
Hi All

Has anyone seen this error before? I thought it was about a KB article with an 
expired review date. But after changing the review date I am still getting this 
error. Get this error in 5 times every minute. Can't find an escalation or 
anything

Thu Feb 11 16:35:21 2016  390603 : The SQL database operation failed. : 
ORA-01407: cannot update ("ARADMIN"."T1060"."C7") to NULL (ARERR 552

ARS 7.6.04 SP5
ITSM 7.6.04 SP2

Mark

Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360

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Re: Splunk

[Bala iLink]

Hi Mark,


We are using Splunk to monitor our AR Servers. We are manually setting up few 
parameters to look out for in our servers.

Thanks,
Bala

From: Action Request System discussion list(ARSList)  on 
behalf of Brittain, Mark 
Sent: Monday, February 15, 2016 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Splunk

**

HI All



My management is looking to leverage Splunk to monitor our ITSM environment. 
Has anyone used Splunk with AR System/ITSM? If so, is your Splunk application 
home grown or acquired?



ARS 7.6.04

ITSM 7.6.04



Thanks

Mark



Mark Brittain

Sr. OSD Systems Engineer

ITILv3 Foundation, Continual Service Improvement

NaviSite, Inc. - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315.634.9337

Mobile: 315.882.5360

[navsig]





This E-mail and any of its attachments may contain Time Warner Cable 
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copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
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Re: Help with AIE

[Bala iLink]

Thanks Carl for pointing it out. I acknowledge the mistake..



From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on 
behalf of Carl Wilson <carlbwil...@gmail.com>
Sent: Friday, January 29, 2016 7:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help with AIE

**

Hi Bala,



> During data exchange, field mappings between remedy & the source system will 
> be defined. Since AIE is no longer available in the latest versions, you 
> cannot see the documents .



Incorrect, all legacy documentation is still available on the docs site:



https://docs.bmc.com/docs/display/public/ac7604/PDFs







Kind Regards,



Carl Wilson





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters
Sent: 28 January 2016 16:26
To: arslist@ARSLIST.ORG
Subject: Re: Help with AIE



**

9.x no longer uses AIE, that is correct, however the 7.6.04 Admin Guide 
contains information about AIE. If you want me to send it to you off List just 
let me know, but you probably already have it I am guessing.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bala iLink
Sent: Thursday, January 28, 2016 5:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help with AIE



**

Mark,



You need to define the data source & data exchanges for creating AIE jobs.



During data exchange, field mappings between remedy & the source system will be 
defined. Since AIE is no longer available in the latest versions, you cannot 
see the documents .

Thanks,

Bala



From: Action Request System discussion list(ARSList) 
<arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> on behalf of Brittain, Mark 
<mbritt...@navisite.com<mailto:mbritt...@navisite.com>>
Sent: Friday, January 22, 2016 5:17 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Help with AIE



**

Hi All & TGIF,



I need to set an AIE job to get data from an external source each night and 
don't know where to start. I know what the external data is and where I want to 
put it.  I have looked at some of the AIE jobs previously set up and it's not 
jumping out at me how to get started. I did look for documentation at BMC but 
came up empty there. If anyone knows where I can find the documentation to get 
started, that would be much appreciated



ARS 7.6.04 SP5

ITSM 7.6.04 SP2



Thanks

Mark



Mark Brittain

Sr. OSD Systems Engineer

ITILv3 Foundation, Continual Service Improvement

NaviSite, Inc. - A Time Warner Cable Company

mbritt...@navisite.com<mailto:mbritt...@navisite.com>

Office: 315.634.9337

Mobile: 315.882.5360

[navsig]







This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.
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Re: Help with AIE

[Bala iLink]

Mark,


You need to define the data source & data exchanges for creating AIE jobs.


During data exchange, field mappings between remedy & the source system will be 
defined. Since AIE is no longer available in the latest versions, you cannot 
see the documents .

Thanks,
Bala

From: Action Request System discussion list(ARSList)  on 
behalf of Brittain, Mark 
Sent: Friday, January 22, 2016 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Help with AIE

**

Hi All & TGIF,



I need to set an AIE job to get data from an external source each night and 
don't know where to start. I know what the external data is and where I want to 
put it.  I have looked at some of the AIE jobs previously set up and it's not 
jumping out at me how to get started. I did look for documentation at BMC but 
came up empty there. If anyone knows where I can find the documentation to get 
started, that would be much appreciated



ARS 7.6.04 SP5

ITSM 7.6.04 SP2



Thanks

Mark



Mark Brittain

Sr. OSD Systems Engineer

ITILv3 Foundation, Continual Service Improvement

NaviSite, Inc. - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315.634.9337

Mobile: 315.882.5360

[navsig]





This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
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Re: Server crashing when saving in Dev Studio

[Bala iLink]

Hi Levi,


Did your server is enabled with Object Relationship? If so, can you switch off 
the Object Relationship and try restarting the server.


Thanks,
Bala

From: Action Request System discussion list(ARSList)  on 
behalf of Levi Lippincott 
Sent: Tuesday, January 19, 2016 4:56 PM
To: arslist@ARSLIST.ORG
Subject: Server crashing when saving in Dev Studio

**
Hello,

Recently we started seeing the following error message whenever we save 
virtually anything using our developer studio.

Tue Jan 19 10:54:04 2016: AR System server terminated when a signal/exception 
was received by the server (ARNOTE  20)

   Thread Id: 9136
   Version: 8.1.00 201301251157 Jan 25 2013 12:20:26
   ServerName: OMAEDCRDY004
   Database: SQL -- SQL Server
   Hardware: x86_64
   OS: Windows 6.2
   RPC Id: 191262
   RPC Call: 10
   RPC Queue: 390600
   Client: User levi.lippincott from Developer Studio (protocol 20) at IP 
address 10.199.224.xxx
   Form:
   Logging On:
   Code: c005
   Operation: read
   Access Addr: 0x8000e
   Stack Begin:
  Addr: 0x1401c16b4
  Addr: 0x8000e
   Stack End
Tue Jan 19 10:54:03 2016  390600 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Tue Jan 19 10:54:03 2016 0xc005
Tue Jan 19 10:54:03 2016  390600 : AR System server terminated - fatal error 
occurred in ARSERVER (ARNOTE 21)

Any ideas on where to start with this strange issue?

Levi Lippincott
(402) 216-6396
levi.lippinc...@gmail.com
https://www.facebook.com/levi.lippincott

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-
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Re: Email Error in stderr log

[Bala iLink]

Hi,


Do you have incoming email configured in your system?

If so, do you have incoming email templates configured?

Thanks,
Bala

From: Action Request System discussion list(ARSList)  on 
behalf of Lockwood, Teresa 
Sent: Tuesday, January 12, 2016 5:14 PM
To: arslist@ARSLIST.ORG
Subject: Email Error in stderr log

**

Good day!  I'm seeing this error about every minute in my stderr log file.



Jan 11, 2016 4:57:53 PM com.bmc.arsys.emaildaemon.LoggingModule doWork

SEVERE: No field values were specified for submit or modify operation. Specify 
values for the action.



How can I find what email this error pertains to?



Thanks in advance.



~~~

Terri



ARS 8.1.02

ITSM 8.1.02

Midtier 8.1.02

Windows 2008

MS SQL 2008 R2 SP2





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Re: Issues with 7.6.03 7.6.04 install

[Bala iLink]

Hi Ben,

Have you tried reviewing the armonitor and arerror logs?

Thanks,
Bala

Date: Thu, 22 Dec 2011 18:43:10 +0100
From: ben.cher...@softwaretoolhouse.com
Subject: Issues with 7.6.03  7.6.04 install
To: arslist@ARSLIST.ORG

**


 Hi Folks, Season’s greetings to all. I’m at a bit of a loss here. Environment: 
 Win R2 2008 x64 Server Enterprise on VM Workstation with 8Gb; MS SQL 2008 
Server ITSM pre-configurered stack installer. I noticed that there is a new 
requirement that the “AR Alias Name be in a DNS server” (and after 
troubleshooting this many many times), so I added to the Win Server the DSN 
server, as well as a Domain server, fixed the SQL server authentication etc.  I 
have a static IP on a VMWare bridged interface for IPV4, still DHCP on IPV6. I 
still the same problem I always had since 7.6.03 (on a simpler machine) which 
is this: ARS starts up, loads all workflow, forms etc but never opens the 
listen port and hangs in the starting state.  It looks like AR Escalator is 
working as are all other internal threads.  No activity in the process.  The 
service then hangs in the Starting state and AR monitor (of-course) complains. 
I have tried this on Oracle with 7.6.03 and the same problem (just ARS no 
ITSM). Anyone have any clue as to what I can do? Cheers Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys _AT_ softwaretoolhouse.com
Web: www.softwaretoolhouse.com

Check out Software Tool House's free Diary Editor.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
http://www.softwaretoolhouse.com/   
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Re: HPD:INC:ValidateAsgneeShft_055 filter

[Bala iLink]

Hi

you have to create overlay before proceeding any changes to workflow objects 
from 7.6.04

Thanks
Bala
Date: Thu, 16 Jun 2011 16:26:20 -0300
From: maumontesi...@gmail.com
Subject: Re: HPD:INC:ValidateAsgneeShft_055 filter
To: arslist@ARSLIST.ORG

**
Sorry, I forgot to mention by env:

BMC Remedy Developer Studio Version: 7.6.04 

Cheers, Valeu
Mauro

2011/6/16 Mauro Monteiro maumontesi...@gmail.com

Hi guys,

I am trying to change the content of this field 
(HPD:INC:ValidateAsgneeShft_055) but it seems to be read-only, the save button 
is grey-out even after changing this content. Why?


My user has the following permissions (groups):


Administrator Incident Master Incident Config Incident Submitter Incident User 
Incident Viewer Problem Master Problem Config Problem Submitter Problem User 
Problem Viewer Infrastructure Change Config Infrastructure Change Master 
Infrastructure Change Submit Infrastructure Change User Infrastructure Change 
Viewer Sub Administrator Master Admin 11 12 13 
14 15 Config Group Mapping Admin Contact Organization Admin 
Contact Location Admin Config Categorization Admin



Mauro



-- 
[]'s
Mauro

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Re: Reset Password At Login, Web Version

[Bala iLink]

Hi Drew

Yes BMC accepted this issue and currently suggested a workaround to fix it

Thanks
Bala

 2011/5/12 Drew Shuller drew.shul...@gmail.com:
  **
  Bala, support was able to help. I had to set the Authentication Server in
  the Mid-Tier config tool. This fixed the original problem, but yes, we're
  getting ARERR 49003, Old Password Is Not Correct. I mentioned this to
  support a couple of hours ago. I'm glad you responded; now that I know it's
  un-fixable right now I can move on. BTW 49003 is not in the Error Messages
  guide. Thanks for the help!
 
  Drew
 
  On Thu, May 12, 2011 at 10:50 AM, Bala iLink bala.ilink...@hotmail.com
  wrote:
 
  **
  HI
 
  They are able to see the change password but there is a bug in OTB In
  Midtier change password is not working as it always throw an error msg Old
  Password is not correct but it is working fine in user tool
 
  we have raised a ticket with bmc waiting for the response
 
  Thanks
  Bala
  
  Date: Tue, 10 May 2011 11:40:22 -0600
  From: drew.shul...@gmail.com
  Subject: Reset Password At Login, Web Version
  To: arslist@ARSLIST.ORG
 
  **
  Hello everyone, on my 7.6.4 Remedy custom app on windows servers, my users
  are prompted to change their password when logging into the User Tool, but
  not when they are logging onto the web version. Is this expected behavior?
  Have I missed a setting somewhere? Thanks for the help!
 
  Drew Shuller
  Remedy Admin
  Joint Task Force Bravo
  Soto Cano Air Base
  Comayagua, Honduras
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Re: Decision Tree in ITSM 7.5, how to invoke?

[Bala iLink]

Hi

Decision tree is working based on the requester company details you have to 
fill in the requester info to automatically pops the decision tree

Thanks
Bala

 Date: Wed, 11 May 2011 08:50:01 -0700
 From: ars_l...@yahoo.com
 Subject: Decision Tree in ITSM 7.5, how to invoke?
 To: arslist@ARSLIST.ORG
 
 Listers, The Decision Tree link under Advanced Functions on the Incident 
 form is always greyed out for me. The only way I can invoke Decision Tree is 
 when I look up a customer. The list of decision trees pops up. Is that the 
 only way a decision tree can be invoked?
  
 I was expecting to be able to click on the Decision Tree link similar to 
 how I can click on Initiator Script and Assignment Script.
 
 These two features seem half baked. There is not much documentation.
 
 TIA.
 
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Re: Reset Password At Login, Web Version

[Bala iLink]

HI

They are able to see the change password but there is a bug in OTB In Midtier 
change password is not working as it always throw an error msg Old Password is 
not correct but it is working fine in user tool

we have raised a ticket with bmc waiting for the response

Thanks
Bala
Date: Tue, 10 May 2011 11:40:22 -0600
From: drew.shul...@gmail.com
Subject: Reset Password At Login, Web Version
To: arslist@ARSLIST.ORG

**
Hello everyone, on my 7.6.4 Remedy custom app on windows servers, my users are 
prompted to change their password when logging into the User Tool, but not when 
they are logging onto the web version. Is this expected behavior? Have I missed 
a setting somewhere? Thanks for the help!

 
Drew Shuller
Remedy Admin
Joint Task Force Bravo
Soto Cano Air Base
Comayagua, Honduras
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Re: Issue with attachment

[Bala iLink]

Hey Vaibhav,


H r u.. how d o u doing?



Have u tried looking into email attachments form? Did the attachment actually 
created a record in it?


Regards,
Bala S

Date: Thu, 14 Apr 2011 11:53:40 +0530
From: vaibhavsing...@hcl.com
Subject: Issue with attachment
To: arslist@ARSLIST.ORG

**











Hello Everyone,
 
 
I am stuck with one issue, can someone suggest something on this please -

 
 
I have developed workflow for automatic case generation from emails sent to a 
particular email address - that's an entire team in here.
Everything completely customized with customized staging forms and all.
 
I set an attachment limit of 25 MB, and below is how I test it -

 
New Inbound email entry in AR System Email Messages Form addressed to xyz 
address( that's unique) and it triggers my workflow.
While creating an entry in AR Email messages, I am able to give
25 MB csv, and case is generated as per the code, but I gets following error 
message if I try to attach any xls mroe than 11 MB -

 
ARERR [8703] Bad attachment size
 

It's ITSM 6.3 on AIX.
 
Nothing in SQL logs.

Any suggestion/ideas are much appreciated.
 
 
 
Thanks  Regards,
 
Vaibhav Singhal
+61-(0)469856650



vaibhavsinghal@gmail.com







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Re: Email Notifcation

[Bala iLink]

Hi Rajesh

I would suggest to configure the minutes required for resolving an incident in 
a field and either use  sql query or a hidden table to count the no of records 
and then multiply with value in the field

Thanks
Bala

Date: Fri, 1 Apr 2011 06:18:03 +0200
From: nairraj...@siemens.com
Subject: Re: Email Notifcation
To: arslist@ARSLIST.ORG

**







Hi,
As 
Dwayne said one way to do it is through SQL. which i am already doing it to 
populate the number of open ticket against a consultants name. But not sure how 
to go with the Business hours. Yes we are using Business hours and Holidays for 
SLA's
 
LJ, 
can you please eloborate a little about this. I am not able to get the concept 
right. May be i not thinking the the way you are.
 
 

With 
Best Regards
Rajesh 




From: Action Request System discussion 
list(ARSList) [mailto:arslist@arslist.org] On Behalf Of LJ 
LongWing
Sent: Thursday, March 31, 2011 7:57 PM
To: 
arslist@arslist.org
Subject: Re: Email 
Notifcation


** 




Rajesh,
If 
you have business hours setup, you could even take the count provided below and 
run it through a business time add function and take $TIMESTAMP$ as the start 
and add that many min’s, that would give you a date/time that you would expect 
to get to it…
 

From: Action Request 
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Martin, Dwayne - martinrd
Sent: Thursday, March 31, 2011 7:56 
AM
To: arslist@ARSLIST.ORG
Subject: Re: Email 
Notifcation
 
** 
Hi 
Rajesh,
 
How about running an sql 
query, eg “select count(*) from whatevertable where whateverconditions,” then 
multiply that number by 20 or whatever.
 
Dwayne 
Martin
James Madison 
University
 

From: Action Request 
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Nair, Rajesh SISPL
Sent: Thursday, March 31, 2011 9:23 
AM
To: arslist@ARSLIST.ORG
Subject: Email 
Notifcation
 
** 

Dear 
List,

Am working 
on a older version 6.3 patch 24 on Oracle 9i

 

Just got a 
requirement, so thought of listing out to the experts out 
here

 

We have a 
HTML formatted mail which are being send to the end 
user.

Now the 
requirement is :- Say Service Desk assings the ticket to the Group A and this 
Group A already have a list of ticket which are being worked upon say 10 open 
tickets. 

When a new 
ticket comes in to this group a mail should trigger to the user saying the 
ticket will be attended to in so and so time.

The 
scenario is if one ticket takes approx say 20 minutes to work upon the 11th 
ticket should send in a time say 11*20 i.e 220 
minutes

 

so the end 
user should get a mail saying your call will be attended in 220 minutes.(20 
minutes is not a realtime figure but taking 20 minutes a becnhmark time for 
resolution)

 

Any idea 
how can this be done

 
With Best 
Regards
Rajesh 

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Re: 7.6.04 on a windows environment.

[Bala iLink]

Hi

I am currently installing 7.6.04 on dev box

Windows 64 bit
sql server 2008 r2

Thanks
Bala

 Date: Tue, 29 Mar 2011 18:14:11 -0500
 From: lilbear63_2...@yahoo.com
 Subject: 7.6.04 on a windows environment.
 To: arslist@ARSLIST.ORG
 
 Is anyone out there in production or planning on going to production 
 with 7.6.04 ARS , ITSM and KB?   In a week or so I'm doing the first 
 installs I've ever done (10+ years doing development) of Remedy, ITSM, 
 KB and Mid-Tier.Thanks in advance.
 
 randy
 
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Re: Urgent please help! how to refresh table using filters

[Bala iLink]

You can tirgger Active Link using Events from Filter and use Change Field 
Action in Active Link to refresh the table.

Thanks,
Bala

 Date: Sun, 13 Mar 2011 22:49:01 +
 From: mestr...@blizzard.com
 Subject: Urgent please help!  how to refresh table using filters
 To: arslist@ARSLIST.ORG
 
 Thanks in advance.
 
 Having email update a back end table, then call filter guide to check data in 
 columns in table.
 Need to refresh the table before filter call guide to loop thru all rows.
 
 Thanks,
 
 ~Mary
  
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Re: Development environment refresh with Production - Guidlines

[Bala iLink]

Does your environment have cmdb data in it?

Date: Thu, 23 Dec 2010 08:27:23 +0530
From: vaibhavsing...@hcl.com
Subject: Development environment refresh with Production - Guidlines
To: arslist@ARSLIST.ORG

**











Hi All,
 
We are going to perform DB refresh of Development environment from our 
Production Remedy Box.
We already have managed about the code that is not yet in Production.
 
Can anyone suggest some common config changes that are required after this kind 
of refresh?
 
 
Regards,
Vaibhav
 
 




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