Server Processes
Title: Server Processes ** Hello Listers, I have a problem that keeps presenting itself and I wanted to see if anyone could provide any helpful guidance. Recently in the last 2 weeks every 4 days my server processes for aserverd, arforkd seem to crash for no known reason. Therefore making the AR Server inaccessible. They are working fine and then all of sudden they die. Has anyone had this happen to them before. Thanks in Advance Abdul Baytops OS: Red Hat Linux DB: Oracle 9 v.2 AR Server v 6.3 patch 12 Mid-Tier 6.3 __20060125___This posting was submitted with HTML in it___
Re: Server Processes
Title: Server Processes ** This is what appeared in the arerror.log: Wed Oct 17 17:23 200625 Wed Oct 17 17:23 2006 0: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Oct 17 17:23 2006 25 (this is repeated) -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Blodgett, JamieSent: Wednesday, October 18, 2006 1:54 PMTo: arslist@ARSLIST.ORGSubject: Re: Server Processes** What is in the arerror.log at the time? -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Baytops, Abdullah P.Sent: Wednesday, October 18, 2006 1:49 PMTo: arslist@ARSLIST.ORGSubject: Server Processes** Hello Listers, I have a problem that keeps presenting itself and I wanted to see if anyone could provide any helpful guidance. Recently in the last 2 weeks every 4 days my server processes for aserverd, arforkd seem to crash for no known reason. Therefore making the AR Server inaccessible. They are working fine and then all of sudden they die. Has anyone had this happen to them before. Thanks in Advance Abdul Baytops OS: Red Hat Linux DB: Oracle 9 v.2 AR Server v 6.3 patch 12 Mid-Tier 6.3 __20060125___This posting was submitted with HTML in it___CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message.__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Question: Crystal Report
**
Here
is what you can do:
1.In the Formula Explorer window of Crystal field select the x+1
Formula Field
2.
Create a new formula (Name one start date and the other end
date)
3.
When the window opens in the bottom area insert Maximum ({value}) for the
End Date and Minimum ({value}) for the Start Date - value will be the
field from your remedy data source that has the create time and resolved
time.
4. After they are added drag and drop the new fieds to your
form.
Abdul
-Original Message-From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]Sent: Wednesday, October 18, 2006
12:36 PMTo: arslist@ARSLIST.ORGSubject: Question:
Crystal Report**
I
have a dialog window that allows the user to select a from and to date - I
would like to pass these dates to a crystal report, however, I am not quite
clear on this. Any suggestions would be appreciated. I'm running
ARS 6.1 (patch 1394), Windows 2000, SQL 2000, Crystal 9.
Thanks!__20060125___This
posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___
Re: Server Processes
** Nothing to my knowledge has change in last few weeks at all. -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]Sent: Wednesday, October 18, 2006 3:00 PMTo: arslist@ARSLIST.ORGSubject: Re: Server Processes** Has anything changes in the last few weeks? On 10/18/06, Baytops, Abdullah P. [EMAIL PROTECTED] wrote: ** This is what appeared in the arerror.log: Wed Oct 17 17:23 200625 Wed Oct 17 17:23 2006 0: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Oct 17 17:23 2006 25 (this is repeated) -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Blodgett, JamieSent: Wednesday, October 18, 2006 1:54 PMTo: arslist@ARSLIST.ORGSubject: Re: Server Processes** What is in the arerror.log at the time? -Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Baytops, Abdullah P.Sent: Wednesday, October 18, 2006 1:49 PMTo: arslist@ARSLIST.ORGSubject: Server Processes** Hello Listers, I have a problem that keeps presenting itself and I wanted to see if anyone could provide any helpful guidance. Recently in the last 2 weeks every 4 days my server processes for aserverd, arforkd seem to crash for no known reason. Therefore making the AR Server inaccessible. They are working fine and then all of sudden they die. Has anyone had this happen to them before. Thanks in Advance Abdul Baytops OS: Red Hat Linux DB: Oracle 9 v.2 AR Server v 6.3 patch 12 Mid-Tier 6.3 __20060125___This posting was submitted with HTML in it___CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message.__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Server Processes
Here is entire log: Wed Oct 17 17:23 2006 25 Wed Oct 17 17:23 2006 0: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Oct 17 17:23 2006 25 Wed Oct 17 17:23 2006 Reconciliation: AR System Application Server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Wed Oct 17 17:23 200613 Wed Oct 17 17:23 2006Reconciliation: AR System Application Server restarting (ARAPPNOTE 4503) Wed Oct 17 17:23 2006Dispatch: Cannot establish a network connection to AR System server ( server name) (0). RPC: Miscellaneous tli error- System error (connection refused)) ARERR-90 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Wednesday, October 18, 2006 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: Server Processes ** Abdullah: Is there any number in the line where the server terminates? Does the arserverd process restart from armonitor? James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Baytops, Abdullah P. Sent: Wednesday, October 18, 2006 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: Server Processes ** This is what appeared in the arerror.log: Wed Oct 17 17:23 2006 25 Wed Oct 17 17:23 2006 0: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Oct 17 17:23 2006 25 (this is repeated) -Original Message- From: [EMAIL PROTECTED] [ mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ]On Behalf Of Blodgett, Jamie Sent: Wednesday, October 18, 2006 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Server Processes ** What is in the arerror.log at the time? -Original Message- From: Action Request System discussion list(ARSList) [ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Server Processes
Title: Server Processes ** Thanks I will try thing. Currently I have v 9.2.0.1 so I make the change right and see what happens. In the mean while I guess Remedy operations will cease here because even after 3 reboots and 2 power cycle downs the processes will not start at all. Still giving the same error messages. -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]Sent: Wednesday, October 18, 2006 3:06 PMTo: arslist@ARSLIST.ORGSubject: Re: Server Processes** We were having the same errors (plus malloc and RPC on the client side). We found that our memory was continually building to the max, then crashing and starting over. Sometimes it started itself, others the SA had to restart remedy. Our fix was installing an updated verion of the Oracle client. Here's the exerpt from the release notes that Remedy support pointed out to us. We've been running for 3 days now with no errors and our memory has stablized. Warning: There is a very large memory leak in the Oracle 9i libraries with HP-UX and Linux systems. This is a known non-Remedy issue. It is crucial to install the Oracle Release 2 Patch Set 3 Version 9.2.0.4 patch with the 6.x AR System server, especially if you are planning on installing any Remedy applications (for example, the Remedy ITSM suite). Without this patch, the application installations will fail. -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Baytops, Abdullah P.Sent: Wednesday, October 18, 2006 2:52 PMTo: arslist@ARSLIST.ORGSubject: Re: Server Processes** This is what appeared in the arerror.log: Wed Oct 17 17:23 200625 Wed Oct 17 17:23 2006 0: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Oct 17 17:23 2006 25 (this is repeated) -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Blodgett, JamieSent: Wednesday, October 18, 2006 1:54 PMTo: arslist@ARSLIST.ORGSubject: Re: Server Processes** What is in the arerror.log at the time? -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Baytops, Abdullah P.Sent: Wednesday, October 18, 2006 1:49 PMTo: arslist@ARSLIST.ORGSubject: Server Processes** Hello Listers, I have a problem that keeps presenting itself and I wanted to see if anyone could provide any helpful guidance. Recently in the last 2 weeks every 4 days my server processes for aserverd, arforkd seem to crash for no known reason. Therefore making the AR Server inaccessible. They are working fine and then all of sudden they die. Has anyone had this happen to them before. Thanks in Advance Abdul Baytops OS: Red Hat Linux DB: Oracle 9 v.2 AR Server v 6.3 patch 12 Mid-Tier 6.3 __20060125___This posting was submitted with HTML in it___CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message.__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Server Processes
Title: Server Processes ** :) I was hoping I wouldm't hear that. -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]Sent: Wednesday, October 18, 2006 3:51 PMTo: arslist@ARSLIST.ORGSubject: Re: Server Processes** Abdullah: You have a major problem on your hands. I suggest upgrading the clients and then re-installing ARS. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Baytops, Abdullah P.Sent: Wednesday, October 18, 2006 12:41 PMTo: arslist@ARSLIST.ORGSubject: Re: Server Processes ** Thanks I will try thing. Currently I have v 9.2.0.1 so I make the change right and see what happens. In the mean while I guess Remedy operations will cease here because even after 3 reboots and 2 power cycle downs the processes will not start at all. Still giving the same error messages. -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]Sent: Wednesday, October 18, 2006 3:06 PMTo: arslist@ARSLIST.ORGSubject: Re: Server Processes** We were having the same errors (plus malloc and RPC on the client side). We found that our memory was continually building to the max, then crashing and starting over. Sometimes it started itself, others the SA had to restart remedy. Our fix was installing an updated verion of the Oracle client. Here's the exerpt from the release notes that Remedy support pointed out to us. We've been running for 3 days now with no errors and our memory has stablized. Warning: There is a very large memory leak in the Oracle 9i libraries with HP-UX and Linux systems. This is a known non-Remedy issue. It is crucial to install the Oracle Release 2 Patch Set 3 Version 9.2.0.4 patch with the 6.x AR System server, especially if you are planning on installing any Remedy applications (for example, the Remedy ITSM suite). Without this patch, the application installations will fail. -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Baytops, Abdullah P.Sent: Wednesday, October 18, 2006 2:52 PMTo: arslist@ARSLIST.ORGSubject: Re: Server Processes** This is what appeared in the arerror.log: Wed Oct 17 17:23 200625 Wed Oct 17 17:23 2006 0: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Oct 17 17:23 2006 25 (this is repeated) -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Blodgett, JamieSent: Wednesday, October 18, 2006 1:54 PMTo: arslist@ARSLIST.ORGSubject: Re: Server Processes** What is in the arerror.log at the time? -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Baytops, Abdullah P.Sent: Wednesday, October 18, 2006 1:49 PMTo: arslist@ARSLIST.ORGSubject: Server Processes** Hello Listers, I have a problem that keeps presenting itself and I wanted to see if anyone could provide any helpful guidance. Recently in the last 2 weeks every 4 days my server processes for aserverd, arforkd seem to crash for no known reason. Therefore making the AR Server inaccessible. They are working fine and then all of sudden they die. Has anyone had this happen to them before. Thanks in Advance Abdul Baytops OS: Red Hat Linux DB: Oracle 9 v.2 AR Server v 6.3 patch 12 Mid-Tier 6.3 __20060125___This posting was submitted with HTML in it___CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message.__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Server Processes
Title: Server Processes ** After 8 reboots the processes finally have started. -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]Sent: Wednesday, October 18, 2006 3:51 PMTo: arslist@ARSLIST.ORGSubject: Re: Server Processes** Abdullah: You have a major problem on your hands. I suggest upgrading the clients and then re-installing ARS. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Baytops, Abdullah P.Sent: Wednesday, October 18, 2006 12:41 PMTo: arslist@ARSLIST.ORGSubject: Re: Server Processes ** Thanks I will try thing. Currently I have v 9.2.0.1 so I make the change right and see what happens. In the mean while I guess Remedy operations will cease here because even after 3 reboots and 2 power cycle downs the processes will not start at all. Still giving the same error messages. -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]Sent: Wednesday, October 18, 2006 3:06 PMTo: arslist@ARSLIST.ORGSubject: Re: Server Processes** We were having the same errors (plus malloc and RPC on the client side). We found that our memory was continually building to the max, then crashing and starting over. Sometimes it started itself, others the SA had to restart remedy. Our fix was installing an updated verion of the Oracle client. Here's the exerpt from the release notes that Remedy support pointed out to us. We've been running for 3 days now with no errors and our memory has stablized. Warning: There is a very large memory leak in the Oracle 9i libraries with HP-UX and Linux systems. This is a known non-Remedy issue. It is crucial to install the Oracle Release 2 Patch Set 3 Version 9.2.0.4 patch with the 6.x AR System server, especially if you are planning on installing any Remedy applications (for example, the Remedy ITSM suite). Without this patch, the application installations will fail. -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Baytops, Abdullah P.Sent: Wednesday, October 18, 2006 2:52 PMTo: arslist@ARSLIST.ORGSubject: Re: Server Processes** This is what appeared in the arerror.log: Wed Oct 17 17:23 200625 Wed Oct 17 17:23 2006 0: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Oct 17 17:23 2006 25 (this is repeated) -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Blodgett, JamieSent: Wednesday, October 18, 2006 1:54 PMTo: arslist@ARSLIST.ORGSubject: Re: Server Processes** What is in the arerror.log at the time? -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Baytops, Abdullah P.Sent: Wednesday, October 18, 2006 1:49 PMTo: arslist@ARSLIST.ORGSubject: Server Processes** Hello Listers, I have a problem that keeps presenting itself and I wanted to see if anyone could provide any helpful guidance. Recently in the last 2 weeks every 4 days my server processes for aserverd, arforkd seem to crash for no known reason. Therefore making the AR Server inaccessible. They are working fine and then all of sudden they die. Has anyone had this happen to them before. Thanks in Advance Abdul Baytops OS: Red Hat Linux DB: Oracle 9 v.2 AR Server v 6.3 patch 12 Mid-Tier 6.3 __20060125___This posting was submitted with HTML in it___CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message.__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in
Re: Remedy+
It's amazing. I have just seen a future tasking today with the same for myself. I am like ClearQuest ??? as well. I would also be interested. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Nellai.S Sent: Thursday, September 14, 2006 4:03 PM To: arslist@ARSLIST.ORG Subject: Remedy+ Dear All, Any one has done the Remedy Clear Quest integration, if so, please tell me the basic points which I need to look into. Thanks in Advance, Nellai. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
What.. I totally agree with you. This is LUDACRIS! I will definitely also keep this is mind with the clients I do support because it is too frustrating dealing with people who won't have a clue besides the limited training they do receive and then expect to resolve our issues. This is just another corporate way to save money by decreasing jobs for people right here in the good old USA and increase their pockets. Besides the CEO only make about 1.5 million a year he may need a little more because the market is bad Some things suck and only get worse as time goes forward. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, September 07, 2006 4:44 PM To: arslist@ARSLIST.ORG Subject: I Am Outraged! - BMC/Remedy is Outsourcing Support!! Importance: High Hello community, I have it on good authority from one of my contacts at BMC that they will be starting to outsource their support to Pune, India and Dublin, Ireland very shortly. Am I the only one who is outraged by this? Our company already pays an unconscionable amount of money for Remedy Support. If they start to outsource I can guarantee you that our company will stop paying for support altogether next year because they will be diminishing the value of this support drastically but our maintenance fees will not be discounted. So THEY will be saving a ton of money by giving us compromised support but they will not be compensating us in any way (and we just renewed our maintenance contract before I was told of this!). In my experience, the second most valuable thing besides the actual AR System platform from Remedy is their support teams and infrastructure. If BMC is going to start carving the support infrastructure up and outsourcing it, then thay are going to lose the second most valuable pool of Remedy professionals next to the engineers themselves. What is BMC thinking? The executives are obviously boneheads who have NO IDEA of the value of the Remedy AR System product line and the Remedy support infrastructure. I have emailed Bob Beauchamp but have not had a response from him regarding this direction. If we can no longer rely on the past stellar support for this product, which is critical to us in our rapid development environment, we are going to seriously consider moving to another development platform entirely where they have on-site American/English speaking professionals - not underpayed call centre (KB screen-reader) reps who have no understanding and no context of the platform, and no relationships restricted escalation paths with the Remedy software engineering community. As a longtime customer, I am personally outraged by this move and I am insulted that BMC has not contacted us nor have they solicited feedback on this initiative. What does everyone else think? (Please, EVERYONE chime in on this) What can we do to get BMC to keep their existing support infrastructure and stop them from farming out their support to people who can not even speak clear American English? JP _ Deck to dock: outfit your cottage in stylish comfort. Check out Sympatico / MSN Shopping for great Cottage Living ideas. http://shopping.sympatico.msn.ca/category/shp/?bCatID=11,ptnrid=176,ptnrdata =081801 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Remedy Import
Hello Everyone, I have a little problem that is spurattic when using Remedy Import. I am in the process of importing some data from a CSV file that has about 3000 rows and 40 columns. During the import I get the following error: Example Line (202) 37 fields expected only 35 fields found When I do the same import again a few moments later with no changes and have no problem. But every 50 or 100 records it repeats itself so I do it again a few moments later again and it works. Has anyway else had the problem before. Thanks in Advance Abdul ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Signal 11 - a nightmare!!
** Has anything changed within the start of this problem in the actual oracle instance the your AR Server is using? I vaguely remember I encountered the same problem earlier this year but it had something to Oracle and Archive_logging mode not being set correctly. I hope thishelps if any. -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Balaji ChandrashekarSent: Friday, August 11, 2006 12:03 PMTo: arslist@ARSLIST.ORGSubject: Signal 11 - a nightmare!!** Dear Listers,I am back again for your help.Past one week, we have been receiving the below error on our server. This some times occur every two hours and sometimes every 10 minutes. For the past 3 days we did not see this error, but today this is happening almost every hour. I (and BMC Support) have analysed the SQL and API logs, but they were not of much help!__Fri Aug 11 15:47:09 2006 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)Fri Aug 11 15:47:09 2006 11Fri Aug 11 15:48:05 2006 Dispatch : Cannot establish a network connection to the AR System server (arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Fri Aug 11 15:52:15 2006 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20)Fri Aug 11 15:52:15 2006 11Fri Aug 11 15:53:02 2006 Approve : Cannot establish a network connection to the AR System server (ARERR 90)Fri Aug 11 15:53:02 2006 Approve : arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired typeFri Aug 11 15:53:05 2006 Dispatch : Cannot establish a network connection to the AR System server (arsapp01 (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90__We are on ARS 6.3, patch 17 on Oracle 9.2.0.6. (both App and DB are on the same very high-end machine). We had escalated this to Oracle also to check any thing on the DB level, but that is ruled out. BMC support is suggesting us to go to Patch 18, but we are a bit skeptical about this. We were earlier on Patch 16 and were getting this error and BMC asked us to upgrade to Patch 17 to fix this. Even after going to Patch 17, we continue to have this nightmare.Can any one help? I would be glad to provide more information if required.Thanks in advance,BalajiWise people speak from experience.Wiser people, from Experience, do not speak. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Crystal Reports (General Request)
Hello ARS Listers, Does anyone have any good resources on Crystal and using it for reporting from Remedy or Crystal in general. Particularly in the area of formulas and time based reporting. Thanks in Advance Abdul Baytops Email: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Remedy and Tivoli Intergration
Hello Everyone, I have been successfully using the Remedy Link to Tivoli for about 4 months. Until about 2 weeks ago it completely stopped working. Does anyone have any information the could share in areas to troubleshoot on this issue. The last time it actually worked was before I installed the Patch #16 on my ARS Server and then nothing on the ARS side. I have much troubleshooting and it seems to me its on my side and not the Tivoli product end. If any help is out there please advise. Thanks in advance Remedy ARS 6.3.0 Remedy HD 6.0.0 Oracle v.9 Red Hat Linux v.3 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: MidTier on Linux
** Is the mid-tier on the same server as the application? Is so Try to insert http://localhost/arsys/shared/config/config.jsp . No prmoises just a try. -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]Sent: Tuesday, July 25, 2006 3:10 PMTo: arslist@ARSLIST.ORGSubject: MidTier on Linux** Greetings List, System information for starters: Database: MS SQL Server 2000 SP4 on Windows Server 2003 Application: Remedy 6.3 on Windows Server 2003 Web: MidTier 6.3 on Windows Server 2003 with IIS6 and Servlet Exec. Now, onto the "problem". I've gleemed from the list that the Win2K3/IIS6/MidTier/ServletExec combination is rather slow. I've noticed some sluggishness myself. I've also seen people mention that an Apache/Tomcat combination is quicker. Therefore, I've stood up a Red Hat Enterprise Linux 4 Update 3 server with Apache and Tomcat. Furthermore, I've installed MidTier 7 rather than 6.3 and pointed the install to the Application server listed above. My questions are: 1.) Will MT7 work with ARS 6.3? 2.) Given that the above answer is "yes", what caveats do I need to know to get MT working correctly with Apache/Tomcat? I know Apache is working as I can see the standard test page when accessing it from another box. The same goes for Tomcat. As far as installation is concerned, apache is at /etc/httpd and tomcat is (unfortunately at this time) is in a user's directory /home/user/apache-tomcat-version MidTier is installed at /usr/ar/mid-tier. These are all of the configuration settings I passed into the MT7 installer script, which finished without errors. Any special configurations I need to make to MidTier, Apache, Tomcat, or all of the above? When I attempt to access (from the RHEL box) http://localhost/arsys/config/config.jsp as annotated in the documentation, I get a page not found. I made a symbolic link in /var/www/http/ and pointed it to the MT install home directory and when I visit the page above, I see the JSP script in the browser window. Thanks, //SIGNED//BENJAMIN A WATSON, Contractor, AFWA/XOOSAIC - Remedy TeamCommercial: (402) 294-8225DSN: 271-8225mailto:[EMAIL PROTECTED]mailto:[EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
New CMDB Migration
Hello Listers, We have just installed Remedy Asset Manager 6.0 on our sever and I am looking for any information someone may have to offer on the best way to import data into Asset Manager which is in currently in an MS Access format. It seems that there are different forms relating to each asset type so I need the best way to get that information to appear where it needs to be. Thanks in advance Abdul B. Red Hat Linux Oracle v. 9 Remedy ARS 6.3 HelpDesk 6.0 Asset Manager 6.0 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Mid-Tier Intergrated Logon
Hello Listers, Please don't scream if this has been asked in the past. I am trying to authenticate users that need to access the Mid-tier using the Windows Account information they use to logon into their workstations. Does anyone have any suggestions on where to begin or where I can find useful info. The documentation I keep finding all refers to using Windows IIS . Thanks Operating System: Red Hat Linux v.3 Apache Web Server Database: Oracle Remedy ARS 6.3 Mid-Tier: 6.3 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Flashboard Error
Hello Listers, I have been experiencing some problems with the installation of the flashboards on the forms I have created. The error message I receive is as follows: java.lang.NoClassDefFoundError this is displaying in the flashboard window. Has anyone experienced this error before? Any help is appreciated... Red Hat Linux v.3.0 ARS Server 6.3 HPD 6.0.0 Oracle Database v.9 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
