UNSUBSCRIBE
This is a multi-part message in MIME format.How do I get off the list. I am not doing Remedy any longer and the there is a lot of action on this list. Thanks.. Tony Benitz From: Action Request System discussion list(ARSList) on behalf of Thomas Bean Sent: Thu 3/6/2008 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Pattern of $MENU$ ** Andy, What search qualification do you have defined in the menu attached to the character field? --Thomas - Original Message - From: Mayfield, Andy L. mailto:[EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Thursday, March 06, 2008 1:58 PM Subject: Re: Pattern of $MENU$ ** I am confused now. I am using the same setup on other fields with no problem, but for some reason on this form it doesn't want to work. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thomas Bean Sent: Thursday, March 06, 2008 1:15 PM To: arslist@ARSLIST.ORG Subject: Re: Pattern of $MENU$ $MENU$ patterns below version will work in earlier versions of ARS, but not if the search qualification defined in the search menu contains a dynamic field reference. e.g.: 'Equipment Category' = $536870913$ There was a workaround for this, however (see attached). This workaround should still be valid on later versions of ARS. However, it would be MUCH simpler to follow Joe's suggestion, and change the display type to 'Drop-Down List' in the display properties of the character field to which the search menu is attached (unless for some reason you don't want the character field to look like a selection field). HTH, --Thomas - Original Message - From: Joe D'Souza mailto:[EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, March 05, 2008 9:17 PM Subject: Re: Pattern of $MENU$ ** Andy, If you hare having the field patterned using $MENU$, why do you type into it or let your users type into it? Can't you just have the character field displayed as a drop-list and have the users forced to use the menus? That's an available feature in ARS version 6.3 upwards.. That would be clean and you would get what you want to do... If you are below version 6, and somewhere close to version 4.5, there used to be a bug with the $MENU$ patterning.. Even valid values would be rejected. The only fix on that version was to upgrade it. I do not recall a patch that fixed it except the next upgrade.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Raymond Martinez/JerseyCity/iNautix is out of the office.
Now that is what I call a vacation :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ray Martinez Sent: Friday, May 18, 2007 12:18 PM To: arslist@ARSLIST.ORG Subject: Raymond Martinez/JerseyCity/iNautix is out of the office. I will be out of the office starting 05/18/2007 and will not return until 08/31/2008. Please note I no longer work for this organization. If you have any Remedy issues please contact Anthony Musso at the bank or send an e-mail to TPMO Remedy. Thank you Ray ** This message and any files or attachments sent with this message contain confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute, copy or use any part of this email. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return Email. Email transmission cannot be guaranteed to be secure or error-free as information can be intercepted, corrupted, lost, destroyed, late, incomplete or may contain viruses. The sender, therefore, does not accept liability for any errors or omissions in the contents of this message, which arise as a result of email transmission. ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
DST Patch - What if I don't load it?
Long time reader, first time poster. I am new to being a remedy admin. The job was thrust upon me when the old admin left. So my knowledge of the app is VERY limited. Now we have the DST patch to deal with. My environment is 6.03 patch 17 on a windows box with an oracle backend. My development environment is fried and will not be up for the foreseeable future. (old admin did everything in live) I have been told.. Just load it in live. (Good opportunity to learn ?) My question for the list.. What if I just don't load it? If I understand things correctly (limited view). The effect would be that time frames over the time of change would be off by an hour. From 11:00 PM on 3/10/07 to 4:00 AM 3/11/07 would be 4 hours.. not five. The use of Remedy in my shop if very limited. Call tracking system, limited escalations, no add ins. Reporting is based on volume, not time of response. Then what would the impact really be if I just don't load it ? Thanks for the help with this. I have posed the question to support and our account rep and have gotten no where. Tony Benitz Sr. Technical Analyst Legacy Health System IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Portland RUG (Oregon, not Maine)
I have been told that we (Legacy Health System) can host an event. So the space is not an issue. As being new to Remedy I would be interested in meeting others from the area and knowing what everyone else is up to. I am new to RUGs as well, but I have an open mind and like to learn new things and meet new people. Tony -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Thad Esser Sent: Wednesday, February 14, 2007 12:36 PM To: arslist@ARSLIST.ORG Subject: Portland RUG (Oregon, not Maine) ** Hello, A few weeks ago as a tangent of a completely different thread, the topic of a Portland RUG came up. I received a few responses from people that were interested, but I wanted to see if there were any others out there that would be interested in attending. And what are your primary areas of interest? Last year in Seattle, BMC held a free, half-day version of their Airport Simulation seminar (http://www.bmc.com/education/servicemgmt/courses/q-itil-150.htm). I found it a nice introduction to ITIL concepts. Maybe we could do something like that here if there was interest? Or anything else. I'm not sure what people are more interested in, a 3/4 day event, or a 2 hour evening with friends over a beer kind of thing. Or both. :-) Anyway, contact me if you are interested and we can work out the details off-list. Thanks, Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __20060125___This posting was submitted with HTML in it___ IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Portland RUG (Oregon, not Maine)
So Thad are you the Point guy? Do we know if BMC will do something for us? Tony -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Tucker, Rob Sent: Wednesday, February 14, 2007 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Portland RUG (Oregon, not Maine) ** On behalf of the two of us at New Edge Networks in Vancouver, we'd be very interested. Rob Tucker New Edge Networks [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser Sent: Wednesday, February 14, 2007 12:36 PM To: arslist@ARSLIST.ORG Subject: Portland RUG (Oregon, not Maine) ** Hello, A few weeks ago as a tangent of a completely different thread, the topic of a Portland RUG came up. I received a few responses from people that were interested, but I wanted to see if there were any others out there that would be interested in attending. And what are your primary areas of interest? Last year in Seattle, BMC held a free, half-day version of their Airport Simulation seminar (http://www.bmc.com/education/servicemgmt/courses/q-itil-150.htm). I found it a nice introduction to ITIL concepts. Maybe we could do something like that here if there was interest? Or anything else. I'm not sure what people are more interested in, a 3/4 day event, or a 2 hour evening with friends over a beer kind of thing. Or both. :-) Anyway, contact me if you are interested and we can work out the details off-list. Thanks, Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Newbie
I have been informed that I will supporting Remedy in our environment. There was no knowledge transfer from the outgoing Admin. Nor did they keep documentation. There will be no training class, the only thing that has been said is we might get a contractor to show me around. The question I have is what would be the best way to come up to speed with this application? I have been reading the manuals and searching through what documentation we have. Could anyone provide a good way to come up to speed quickly. Thanks for the help I think I am going to need all I can get. PS. I don't even have the client yet. Only the web front end. I think we are on version 6 but I don't know what our patch level is. Is there a Remedy Admin guide for dummies? Tony Benitz IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should contact the sender and delete the message. Any unauthorized disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
