This is a multi-part message in MIME format.
How do I get off the list. I am not doing Remedy any longer and the there is a
lot of action on this list.
Thanks.. Tony Benitz
________________________________
From: Action Request System discussion list(ARSList) on behalf of Thomas Bean
Sent: Thu 3/6/2008 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Pattern of $MENU$
**
Andy,
What search qualification do you have defined in the menu attached to the
character field?
--Thomas
----- Original Message -----
From: Mayfield, Andy L. <mailto:[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Thursday, March 06, 2008 1:58 PM
Subject: Re: Pattern of $MENU$
**
I am confused now. I am using the same setup on other fields with no
problem, but for some reason on this form it doesn't want to work.
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of Thomas Bean
Sent: Thursday, March 06, 2008 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Pattern of $MENU$
$MENU$ patterns below version will work in earlier versions of ARS, but
not if the search qualification defined in the search menu contains a dynamic
field reference.
e.g.:
'Equipment Category' = $536870913$
There was a workaround for this, however (see attached).
This workaround should still be valid on later versions of ARS.
However, it would be MUCH simpler to follow Joe's suggestion, and change the
display type to 'Drop-Down List' in the display properties of the character
field to which the search menu is attached (unless for some reason you don't
want the character field to look like a selection field).
HTH,
--Thomas
----- Original Message -----
From: Joe D'Souza <mailto:[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 05, 2008 9:17 PM
Subject: Re: Pattern of $MENU$
**
Andy,
If you hare having the field patterned using $MENU$, why do you
type into it or let your users type into it? Can't you just have the character
field displayed as a drop-list and have the users forced to use the menus?
That's an available feature in ARS version 6.3 upwards.. That would be clean
and you would get what you want to do...
If you are below version 6, and somewhere close to version 4.5,
there used to be a bug with the $MENU$ patterning.. Even valid values would be
rejected. The only fix on that version was to upgrade it. I do not recall a
patch that fixed it except the next upgrade..
Cheers
Joe
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
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