MVP
RICK COOK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Ghosting remedy server
Can you be more specific when you say that Ghost will not work on a server with a RAID Controller. I have used Ghost and Acronis on servers with Hardware RAID arrays. I do agree though that the hardware must be identical to use imaging software. Rob -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mench, Ryan M (N-ISS) Sent: Tuesday, September 04, 2007 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Ghosting remedy server ** Ghost works well as long as the server you are moving to mirrors the server the image came from (E.g. same model, hardware, drive size, firmware, etc.) Also, Ghost will not work on servers with a RAID controller. I would suggest using NetBackup if you happen to find yourself in that situation. Ryan M. Mench Lockheed Martin Intelligent Software Solutions Remedy Developer - AS3, AOC WSI 9970 Federal Drive, MS 22C Colorado Springs, CO. 80921 * (719) 277-4541 * [EMAIL PROTECTED] (AOC WSI e-mail) * [EMAIL PROTECTED] (ISS e-mail) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Feulner, Elizabeth C (X-KAPL A LM Company) Sent: Thursday, August 30, 2007 12:09 PM To: arslist@ARSLIST.ORG Subject: Ghosting remedy server Environment: Windows 2003, Oracle 10g, ARS 7.0.1, cmdb 2.0.1 patch 3, full ITSM 6 (yes, e have ITSM6 with CMDB 2), DLS 7.0.1, EIE, SMS, Remedy sql link, SLM 7.0.03 We have this environment set up on a test server and this will shortly become our production system. We will then need to quickly build a development serer. To redo all these installs and scripts to make ITSM 6 work with CMDB 2 would take days and days of effort. We would like to take this test server and use it to ghost the new development server and then do a database copy from the current test server to the new development server. Obviously we would have to get the proper licenses for the development server. We anticipate that we may have issues with tables pointing to the wrong server. Are there other likely issues? Is this a reasonable approach? Has anyone successfully done this before? Liz __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Multiple CTI's ( Asset, Problem, Resolution) and data driven Notifier
Why not have forms for each piece? Class, Type, and Item forms to store all the data. You can set up routes for the who will handle what issues. You can set up companies, or whatever you choose to be the defining level in your hierarchy for ticket isolation(multitenancy). You can have a group that handles all the issues or you can segment who handles what. Here we have home-grown application and we use ticket isolation(multitenancy) Class form Type form Item form Company form Routing form Routes can be based on CTI, building office symbol, org This would work well in your environment since you will then be able to say to management that if computer hardware is the issue then this particular group in this particular organization handles the problem. I would give some people access to the fields on you trouble ticket form till you can hammer out what groups handle what issues. The environment has to mature in processes to set everything in stone at the start. I hope this may help. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Wednesday, August 29, 2007 3:46 PM To: arslist@ARSLIST.ORG Subject: Multiple CTI's ( Asset, Problem, Resolution) and data driven Notifier Hello Listers, ARS 6.3 Patch 21 MS SQL Server 2000 Home-Grown Helpdesk This is more of a conceptual question. Do you store multiple CTI's in the HD Ticket? I don't have access to ITSM forms so I don't know if they use joins or are all of the CTI's regular character fields on the same form. I was thinking that the CTI's could be stored in a "CTI" form that is displayed in Display Only fields on the actual Helpdesk form. A join could be used to get reporting or even sub-reports in Crystal reports. I am also working on data driven notifications and I thought I could wrap this all up together. I want to store Asset CTI's and Problem CTI's because the customer is asking for a matrix of people to be notified for Asset A with Problem X goes to Smith and Jones, Asset C with Problem X however goes to Sacco and Vanzetti. Of course any Asset with Problem Z goes to the whole list. Just thinking out loud. I hope someone has a white paper or some concept of operations stuffed up their sleeve. TIA, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Steps to update group list on the User form
I would use it, but I would have to incorporate a Run Process action after I modify each group name. I don't think that would be a good idea. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Wednesday, August 22, 2007 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: Steps to update group list on the User form Would arreload fix this? I am not suggesting you try this, as it can be very impactful, I was just wanting feedback from the arslist if it would work or not. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Broyles Robert K Mr CTR USAF 96 CS/SCCE Sent: Wednesday, August 22, 2007 8:37 AM To: arslist@ARSLIST.ORG Subject: Re: Steps to update group list on the User form I just wanted to make sure that there is no possible way to refresh what the User tool sees for Group Name options. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, August 21, 2007 5:44 PM To: arslist@ARSLIST.ORG Subject: Re: Steps to update group list on the User form ** Although you see the name of the Group in the list what is actually held is the GroupID. -Original Message- From: Broyles Robert K Mr CTR USAF 96 CS/SCCE <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tue, 21 Aug 2007 4:13 pm Subject: Steps to update group list on the User form Hello everyone, I am trying to update the group list on the user form after I make a change to the Group Name on the Group Form. I wondering if anyone knows the process steps by which the group List gets updated. I have read a few list entries in the Archives, but I haven't nailed down an answer. I already have a temp group list field that gets populated by workflow(Filter), but it doesn't show an updated entry in the group list field. If I log off and log back on I see the updated entry, but that isn't what I want. I don't want to have people log off and log on to see the changes. I am perplexed. Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com <http://www.aol.com?ncid=AOLAOF0002000437> . __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Steps to update group list on the User form
I just wanted to make sure that there is no possible way to refresh what the User tool sees for Group Name options. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, August 21, 2007 5:44 PM To: arslist@ARSLIST.ORG Subject: Re: Steps to update group list on the User form ** Although you see the name of the Group in the list what is actually held is the GroupID. -Original Message- From: Broyles Robert K Mr CTR USAF 96 CS/SCCE <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tue, 21 Aug 2007 4:13 pm Subject: Steps to update group list on the User form Hello everyone, I am trying to update the group list on the user form after I make a change to the Group Name on the Group Form. I wondering if anyone knows the process steps by which the group List gets updated. I have read a few list entries in the Archives, but I haven't nailed down an answer. I already have a temp group list field that gets populated by workflow(Filter), but it doesn't show an updated entry in the group list field. If I log off and log back on I see the updated entry, but that isn't what I want. I don't want to have people log off and log on to see the changes. I am perplexed. Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com <http://www.aol.com?ncid=AOLAOF0002000437> . __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Is there a way to logoff users if logged in and did not use the system for more than an hour
That setting is supposed to drop the license token the logged in user has hold of. He/she isn't logged off, but has lost the token. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Steps to update group list on the User form
So, Fredrick and Roger you are both saying that it can't be done at all? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Steps to update group list on the User form
The version of Remedy that I am on is 6.3 patch 21 SQL Server 2K sp4 Windows server 2003 sp2 Windows Admin Tool 6.3 patch 20 Windows User Tool 6.3 patch 20 No ITSM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Steps to update group list on the User form
Hello everyone, I am trying to update the group list on the user form after I make a change to the Group Name on the Group Form. I wondering if anyone knows the process steps by which the group List gets updated. I have read a few list entries in the Archives, but I haven't nailed down an answer. I already have a temp group list field that gets populated by workflow(Filter), but it doesn't show an updated entry in the group list field. If I log off and log back on I see the updated entry, but that isn't what I want. I don't want to have people log off and log on to see the changes. I am perplexed. Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: SQL Question
Take a look at this: http://www.sqlservercentral.com/columnists/chedgate/fragmentation101.asp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: AREmail 7.01 P3 -- JAVA
Below is the correct Registry Key to look at: Hkey_Local_Machine SYSTEM CurrentControlSet Services AR System Email Engine Parameters JVM Library Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: AREmail 7.01 P3 -- JAVA
What is the error that you are getting now that you made a change in the registry to point to the new JVM.DLL file? Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: AREmail 7.01 P3 -- JAVA
You uninstalled the old version of JAVA. The e-mail engine is looking for the JVM.DLL for that old version, but it ain't there. Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: AREmail 7.01 P3 -- JAVA
Did you modify the registry for the e-mail engine to point to the correct JVM.DLL file. Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Error on particular CTI
Did you look at the Active link in Question? Why don't you post the SQL statement in the Active link. It sais that you are missing a comma. Look at the Query and then copy and paste the Query into what ever database client tool that you use. Look at your syntax and see what your backend database expects. Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Transaction log is full.
Thanks Joe. I went back and reread the SQL books online and say that my syntax was wrong. I didn't need to specify TRUNCATEONLY if I pass it a file size. Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Transaction log is full.
Forgot Backup your database first in Enterprise Manager first. Just in case. I don't know your environment. Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Transaction log is full.
Truncate the transaction log in query analyzer. Then set up a process to backup the database each night with a step in that job that truncates the log before the backup process. DBCC SHINKFILE (arsystem_log,100mb,TRUNCATEONLY) press F5 key. arsystem_log is the name of your arsystem log file, 100mb is what you want the size to be, TRUNCATEONLY is the action. Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ARS Upgrade from 5.1.2 to 7.0.1 via 6.3 (UNCLASSIFIED)
Scott, We upgraded the clients to 6.3 patch 20, before we upgraded to server/email/midtier 6.3 p21. After that weekend we haven't had a problem with anything Remedy or OS related. I keep seeing all the issues people are having related to ARS v7 and I was just curious. Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ARS Upgrade from 5.1.2 to 7.0.1 via 6.3
Do the same incompatabilities exist with 5.1.2 clients to 7.0.1 server P#? While talking with a senior developer, I thought that upgrading the clients first and then the server could help. I havent' done to much on 7.x yet. Does anyone have any issues with that approach? Our environment is windows server 2003 standard edition sp2, SQL server 2000 sp4, ARS 6.3 p21. Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ARS 7.0.1 p3 Email startup error - Logon failure
Norm, Have you tried using the MAPI configuration? It sound like you have Microsoft Exchange running. All you have to do is configure a mailbox, or there maybe one already. Setup outlook on that server and use the default Outlook profile. While setting up the profile connect to the mail server that the accounts mailbox is on. Rob Broyles ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Current connected users
Do You mean the number of users who have Floating licenses that are currently connected to the system? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of CONDREA, Daniel Sent: Tuesday, July 03, 2007 6:44 AM To: arslist@ARSLIST.ORG Subject: Current connected users Hello All, Can anybody suggest a way to get a list of connected uses to an Action Request System version 6.3? Best regards, Daniel -- *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *END OF DISCLAIMER* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
