Re: com.bmc.arsys.apiext.data.DataImport

[Chaudhari, Yogendra]

Try setting the environment variable CLASSPATH to corresponding jars files i.e. 
arapi7603build001.jar, arapiext7603build001.jar and log4j-1.2.14.jar with its 
absolute path.

Regards,
Yogendra

DISCLAIMER: The opinions, statements, and/or suggested courses of action 
expressed in this E-mail do not necessarily reflect those of BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Narayanan, Radhika
Sent: Monday, October 04, 2010 4:06 PM
To: arslist@ARSLIST.ORG
Subject: com.bmc.arsys.apiext.data.DataImport

**
Hi List,

Is there a special way of calling the java dataimport utility from within a run 
process action of a filter?

java -Xms64m -Xmx512m com.bmc.arsys.apiext.data.DataImport -v -D 4 -x 
sedevhubapp1 -u -p  -a 6543 -f "" -l 
"E:\SMIDataImport\SMIimportlog.log" -o "E:\SMIDataImport\SRSFImport%1.arx"

I'm trying to execute the above Java Dataimport utility from the Run Process 
action of a filter. It doesn't execute. I can successfully execute the above 
dataimport utility directly from command prompt from any folder path including 
the folder path where arserver.exe is located. (Environment variables set as 
per BMC document.)

I tried to put the dataimport utility into a Windows batch file. Again the 
batch file executes directly from command-prompt , but not from within run 
process action. Is there a special way of calling the java dataimport utility 
from filter?

OS: Windows Server 2008
AR Server 7.6.03

Thanks
Radhika
+44 20718 20262

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Re: E-mail Engine

[Chaudhari, Yogendra]

There is no way to add additional MAPI mailbox either of Incoming or Outgoing 
mailbox.
Email Engine takes profile name as a configuration for configuring MAPI 
mailboxes, you can have only one such profile active for any logged in user. So 
no chance of adding incoming mail box for MAPI.


You can add any number of incoming/outgoing mailboxes for other protocol such 
as POP3/IMAP/MBOX.
Net-net you can have one incoming/outgoing MAPI mailbox and additional any 
number of other mailboxes on one machine.

Regards,
Yogendra

DISCLAIMER: The opinions, statements, and/or suggested courses of action 
expressed in this E-mail do not necessarily reflect those of BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Philip, Saji L
Sent: Friday, August 06, 2010 9:47 PM
To: arslist@ARSLIST.ORG
Subject: E-mail Engine

**
Hello, Listers

This might be an old question, but is there a way to add an 
additional MAPI mailbox for incoming mails in Remedy?


Thanks,

Saji
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Re: AREmail engine message size limitation?

[Chaudhari, Yogendra]

No there are no limitation on size of email messages(html/text) body. The 
corresponding field has infinite field length so no issues of size.

Regards,
Yogendra

DISCLAIMER: The opinions, statements, and/or suggested courses of action 
expressed in this E-mail do not necessarily reflect those of BMC Software, Inc.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ravi
Sent: Thursday, July 08, 2010 7:33 AM
To: arslist@ARSLIST.ORG
Subject: AREmail engine message size limitation?

  AR System 7.1
Email Engine: 7.1.00 Patch 008

Hi: is there a limit in the size of the message that AREmail engine can 
process. I am not seeing emails in the AR System Email Messages for 
messages that have a large message body (64346 characters was one of 
them). I am not seeing any errors in the emaild.sh_log nor am I seeing 
anything in AR System Email Error Logs form.

Thanks
Ravi

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Re: Email memory issues

[Chaudhari, Yogendra]

How many users and groups are there on User and Group form resptly?
If there are many users or groups, you must set below property to true to 
reduce the startup time.

com.bmc.arsys.emaildaemon.FetchUserGroupInfoOnDemand=true

Regards,
Yogendra

DISCLAIMER: The opinions, statements, and/or suggested courses of action 
expressed in this E-mail do not necessarily reflect those of BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tanner, Doug
Sent: Friday, June 11, 2010 7:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email memory issues

**
We have had great Success with the following settings in our 
EmailDaemon.properties file (Hit me off list for further discussion)
Thanks, Doug Tanner

com.bmc.arsys.emaildaemon.ChunkSize=100
com.bmc.arsys.emaildaemon.CommaValidAddressSeparator=true
com.bmc.arsys.emaildaemon.ContentTypeWithCharset=true
com.bmc.arsys.emaildaemon.Exchange-Wait-Time=1
com.bmc.arsys.emaildaemon.IncomingConnectionRecycleSize=200
com.bmc.arsys.emaildaemon.IncomingMessagesQueueSize=200
com.bmc.arsys.emaildaemon.instructionCacheSize=20
com.bmc.arsys.emaildaemon.MailboxPollingUnitIsMinutes=false
com.bmc.arsys.emaildaemon.Monitor=30
com.bmc.arsys.emaildaemon.OutgoingConnectionRecycleSize=200
com.bmc.arsys.emaildaemon.RMIPort=1100
com.bmc.arsys.emaildaemon.SaveSentItem=True
com.bmc.arsys.emaildaemon.securityCacheSize=20
com.bmc.arsys.emaildaemon.SendEmailSetSize=200
com.bmc.arsys.emaildaemon.servers=cguschp2007
com.bmc.arsys.emaildaemon.SortMessages=false
com.bmc.arsys.emaildaemon.StoreInstructions=false
com.bmc.arsys.emaildaemon.templateCacheSize=20
com.bmc.arsys.emaildaemon.URLWithHrefTag=true
com.bmc.arsys.emaildaemon.UseNameIfNoEmailAddress=true
com.bmc.arsys.emaildaemon.UserChunkSize=5000

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jackie Morris
Sent: Friday, June 11, 2010 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Email memory issues

**
Good Morning List-
I am hoping someone can help me.

I have been experiencing some memory issues resulting in incoming mailboxes not 
being polled.  It seems that an email with a relatively small attachment will 
not get processed fully-sometimes it gets pulled into the message form and 
doesn't get deleted so it gets polled over and over again, sometimes it just 
doesn't do anything with it but then can't grab any of the messages following 
it.  The stderr.log file will begin to show a line about memory errors:

Exception in thread "AG00221990F8E0iaqkSQzuzEAA0WYA" 
java.lang.OutOfMemoryError: Java heap space

We previously increased our memory allocation for the Java process from 
256min-512max, then two weeks ago to 512min-1024max.  For the past two weeks it 
has been smooth sailing.  Yesterday the memory errors started up again.

The polling of inbound email is one thing, but then if it goes on too long we 
will also get our outgoing mail processing to shut down.  I restart the engine 
and go for another few hours.  Then it starts over again.
We have one outgoing mailbox and 20 incoming.  No templates, just using filters 
to create tickets when appropriate.

A little history:
We are on ARS 7.1 patch 9, Windows 2003 SP 2
MS SQL 2005

We moved from Oracle 9i to MS SQL on March 1, 2010 and that is when the email 
problems began.

Prior to moving to SQL, the email engine had been running flawlessly from the 
time of the last reboot, which was March 2009.  Not one issue.  I can't imagine 
that there is something about MS SQL that would be causing this but so far 
support hasn't been able to tell us anything other than increase the 
memory-which we did twice already.

Any ideas?

Thanks so much.

Jacqueline Morris|Sr. Systems Administrator
Easylink Services International Corporation
Phone: 732-652-3611|Mobile: 732-991-7344
Fax: 732-352-7656|Email: jmor...@easylink.com 
http:\\www.easylink.com

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Re: Multiple Mail box configuration on 7.1 ARSystem

[Chaudhari, Yogendra]

You can have multiple outgoing mailbox active at any time residing on same mail 
server.
Though one mail server (it means user account on mail server) is already 
configured with Email Engine, same mail server can be used to configure other 
user account.

There is no restriction on configuring number of user account from same mail 
server(e.g. Exchange server).  

Regards,
Yogendra

DISCLAIMER: The opinions, statements, and/or suggested courses of action
> expressed in this E-mail do not necessarily reflect those of BMC Software,
> Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, June 10, 2010 3:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Multiple Mail box configuration on 7.1 ARSystem

Hi,

I think that only one active outgoing mailbox can be active at any time if
the Email Server Name are the same. Which it usually are.

To fool the system, you can differentiate the configuration records with
aliases.

For example:
mail.rrr.se
mail
192.168.1.123

Or you can edit your local hosts file and add as many aliases you like.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi Yogendra,
>
>
>
> Thanks a lot for the guidance .
>
>
>
> ___
>
>
>
> RAVI CHANDRA . RAMAGIRI
> Infrastructure Management Services Team
>
> System Administrator  - Windows / Remedy
> (O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
>
> * ravi.ramag...@gssamerica.com <mailto:rambabu.ru...@gssamerica.com>
>
>
>
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Chaudhari, Yogendra
> Sent: Thursday, June 10, 2010 11:53 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Multiple Mail box configuration on 7.1 ARSystem
>
>
>
> **
>
> Yes, absolutely you can configure multiple outgoing mail boxes on BMC
> Remedy
> Email Engine 7.1, you just have to add configuration in  "AR System Email
> Mailbox Configuration" form.
>
>
>
> Please refer "BMC Remedy Action Request System 7.1.00 Administering BMC
> Remedy Email Engine" guide, chapter 3 -  "Configuring mailboxes in the BMC
> Remedy Email Engine" for detailed steps.
>
>
>
> Regards,
>
> Yogendra
>
>
>
> DISCLAIMER: The opinions, statements, and/or suggested courses of action
> expressed in this E-mail do not necessarily reflect those of BMC Software,
> Inc.
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Ramagiri
> Sent: Wednesday, June 09, 2010 8:30 PM
> To: arslist@ARSLIST.ORG
> Subject: Multiple Mail box configuration on 7.1 ARSystem
>
>
>
> **
>
> Hi All,
>
>
>
>  Please can anybody tell me , is it possible to configure multiple
> outgoing mail box in Remedy 7.1.
>
> 
>
> RAVI CHANDRA . RAMAGIRI
> Infrastructure Management Services Team
>
> System Administrator  - Windows / Remedy
>  (O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
> *  <mailto:rambabu.ru...@gssamerica.com> ravi.ramag...@gssamerica.com
>
> GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company
> Third Floor, Block 'B',
> Cyber Gateway, HITEC City,
> Hyderabad - 500 081. AP. India
>
>  <http://www.gssamerica.com/> www.gssamerica.com
>
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Re: Multiple Mail box configuration on 7.1 ARSystem

[Chaudhari, Yogendra]

Yes, absolutely you can configure multiple outgoing mail boxes on BMC Remedy 
Email Engine 7.1, you just have to add configuration in  "AR System Email 
Mailbox Configuration" form.

Please refer "BMC Remedy Action Request System 7.1.00 Administering BMC Remedy 
Email Engine" guide, chapter 3 -  "Configuring mailboxes in the BMC Remedy 
Email Engine" for detailed steps.

Regards,
Yogendra

DISCLAIMER: The opinions, statements, and/or suggested courses of action 
expressed in this E-mail do not necessarily reflect those of BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramagiri
Sent: Wednesday, June 09, 2010 8:30 PM
To: arslist@ARSLIST.ORG
Subject: Multiple Mail box configuration on 7.1 ARSystem

**

Hi All,



 Please can anybody tell me , is it possible to configure multiple outgoing 
mail box in Remedy 7.1.



RAVI CHANDRA . RAMAGIRI
Infrastructure Management Services Team

System Administrator  - Windows / Remedy
 (O) +91 40 44556600 (351)  (C) +91 9985794493  (V) 847-879-4995 Ext:- 351
* ravi.ramag...@gssamerica.com

GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company
Third Floor, Block 'B',
Cyber Gateway, HITEC City,
Hyderabad - 500 081. AP. India

www.gssamerica.com

P Please do not print this email unless it is absolutely necessary. Spread 
environmental awareness.

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This message contains confidential information and is intended only for the 
individual named. If you are not the named addressee you should not 
disseminate, distribute or copy this e-mail. Please notify the sender 
immediately by e-mail if you have received this e-mail by mistake and delete 
this e-mail from your system. E-mail transmission cannot be guaranteed to be 
secure or error-free as information could be intercepted, corrupted, lost, 
destroyed, arrive late or incomplete, or contain viruses. The sender therefore 
does not accept liability for any errors or omissions in the contents of this 
message, which arise as a result of e-mail transmission. If verification is 
required please request a hard-copy version.



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database 5184 (20100609) __

The message was checked by ESET NOD32 Antivirus.

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Re: Incoming email create

[Chaudhari, Yogendra]

Hi Kevin,

Make use of below template to specify TCP and RPC port numbers.

Schema: HPD:HelpDesk
Server: TestServer
Login: Testuser
Password: 12345
Action: Submit

TCP:[TCP port number]
For Specifying RPC number use
RPC :[RPC port number]


Regards,
Yogendra

DISCLAIMER: The opinions, statements, and/or suggested courses of action 
expressed in this E-mail do not necessarily reflect those of BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh
Sent: Wednesday, May 26, 2010 10:02 PM
To: arslist@ARSLIST.ORG
Subject: Incoming email create

**
List,
I have incoming emails that ARS is parsing out and creating tickets with the 
simple submit instructions from the email engine guide such as

Schema: HPD:HelpDesk
Server: TestServer
Login: Testuser
Password: 12345
Action: Submit
etc

I get this to work but, we are using a load balanacer in our one environment 
and you have to put a port for that log in.  What is the line you have to put 
here to add the TCP port.  I have tried a number of things but have not been 
successful.

This works when I sent it straight to the servers without the load balancer.

--
Kevin Begosh
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Re: Email Error

[Chaudhari, Yogendra]

This error gets when connection to mail server gets timed out, EE 
re-establishes the connection to mail server after OutingConnectionRecycleSize 
in EmailDaemon.propeties property value Or if there are no further messages in 
queue to send across.

Regards,
Yogendra


DISCLAIMER: The opinions, statements, and/or suggested courses of action 
expressed in this E-mail do not necessarily reflect those of BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau
Sent: Monday, March 29, 2010 10:14 PM
To: arslist@ARSLIST.ORG
Subject: Email Error

AR system 7.1 patch 7 for Email Engine

Anyone know why the following errors in the stderr.log for email.

Error Log:

SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)
Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected
SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)
Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected
SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)
Mar 29, 2010 5:28:45 PM com.sun.mail.smtp.SMTPTransport checkConnected
SEVERE: Not connected 
java.lang.IllegalStateException: Not connected
at 
com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:1511)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:548)
at 
com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:402)
at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:229)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
at java.lang.Thread.run(Unknown Source)

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