Re: Question: Trigger a Modify ?
Modify will work as it is a modification to the ticket. Merge is an action that occurs in an import or DSO type operation. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis Sent: Friday, July 25, 2008 8:32 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Trigger a Modify ? I found that you have to turn Merge on instead of Modify. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, July 24, 2008 5:38 PM To: arslist@ARSLIST.ORG Subject: Question: Trigger a Modify ? I have an escalation running that is setting field A with a value - this works. I also have a filter that fires on MODIFY if field A is NOT NULL. The problem is the filter is not firing when my escalation runs. Is there a way to force a modify after the escalation runs so my filter will run? THANKS!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Try a hard return after the coma SGP0090, SGP0070, SGP0089 Not sure why but some of our notifications with multi recipients require this others do not. hth -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 Thanks Himanshu! I added the support group IDs in the Set Fields to z1D NT Support Group ID. If I Set just ONE (SGP0090) it works. If I try to set more then one like this: SGP0090, SGP0070, SGP0089 I also tried spaces, semi colons, still nothing. Anything else missing. Thanks again! On 7/23/08, Run4Life Win [EMAIL PROTECTED] wrote: ** Hi Dee You need to add all the group IDs in the filter notification ( same place where you define single group name or ID) Hope this works ...as I did this long time back :) Thanks Himanshu On Wed, Jul 23, 2008 at 9:48 AM, T. Dee [EMAIL PROTECTED] wrote: Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Alert Tool
The user must have the alert tool installed and running to receive the notification. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nadia Dolnikoff Sent: Monday, July 21, 2008 8:43 AM To: arslist@ARSLIST.ORG Subject: Remedy Alert Tool ** Hello, Does any one know how the Alert Tool work? I try to pop up a message window for some users in the alert tool but the only thing that happens is that the alert I tried to sent appear in the alerts list but does not pop up. Does any one use this tool? Best Regards, Nadia Shaalo Remedy Administrator IBM Global Services Israel tel:03-9165600 (ext:5600) mobile:050-7374017 mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Notifications
I use both html and plain text. For the plain text I set a temp field as the email body. Set field actions allows basic control over formating field name and values. I then pass the temp field as a variable for the email body text. One issue we found using html is many users disable or block html in their work environment due to the spam issue. hth -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Palmer Sent: Thursday, July 17, 2008 2:57 PM To: arslist@ARSLIST.ORG Subject: Email Notifications I'm currently on Version 6.3 with a SQL database. Is there a way to control how the email notifications are formated? When you include specific fields you want to send in the notifications. Can you control the order of those fields? If so how? Thanks, Timothy Palmer This email message and any attachments are for the sole use of the intended recipient(s) and may contain information that is proprietary to Ahold and/or its subsidiaries (Ahold) or otherwise confidential or legally privileged. If you have received this message in error, please notify the sender by reply, and delete all copies of this message and any attachments. If you are the intended recipient you may use the information contained in this message and any files attached to this message only as authorized by Ahold. Files attached to this message may only be transmitted using secure systems and appropriate means of encryption, and must be secured using the same level of password and security protection with which the file was provided to you. Any unauthorized use, dissemination or disclosure of this message or its attachments is strictly prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Display Only Form Crashing Admin Tool
I had a simular issue a while back. Solution ended up being exporting the form to def file and reseting the form type to display only. It had currupted in the save and was trying to set itself as a regular form. Importing it back in overwriting original fixed it. We tried a lot of things first to correct the issue but even at the db level it would error out. I would suggest exporting this and a working display only for to def file and comparing the settings. hth -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, July 11, 2008 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Display Only Form Crashing Admin Tool Just a guess, but what would happen if you exported the Display Only Form that is crashing (DO NOT DELETE the OLD FORM) - IMPORT the Display Only Form and give it a new name and see if that one can be opened. On 7/11/08, Christopher Blue [EMAIL PROTECTED] wrote: Hello list - I was making a change to a display only form yesterday and it looks like it may have become corrupted. it still displays and works on the user tool and web and shows up in the admin tool object list but when I try to open it crashes the admin tool. I was going to have our DBA look at it but we can't find it or the other display only forms in the DB. Does anyone know where they are stored? Any tips for opening or repairing a form that won't open in the admin tool? Thanks Chris Blue CHEP Orlando, FL ENV: ARS 7.1 P1 Oracle 10g Windows 2003 __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Admin tool anomaly with two monitors.
ARS 6.3 patch 24 Admin 6.3 patch 24 Dell Optiplex GX260 I AM able to access notification and Templete on both monitors. Primary monitor is Dell Ultrasharp and secondary is an old Optiquest. Using 2 video cards vs 1 video with dual output. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Monday, June 02, 2008 9:30 AM To: arslist@ARSLIST.ORG Subject: Admin tool anomaly with two monitors. Hello Listers, ARS 6.3 Patch 014 ARS Admin tool 6.3 Patch 017 I came across a strange anomaly in the admin tool and I am not sure if it is a bug or just a HW driver issue. I have a Dell Laptop (D610) as my primary workstation with the admin tool loaded. I use a docking station to get access to a second monitor. It's also a Dell. The strangeness occurs when I move the Admin tool to the second monitor. If I have a Notify action in a filter I can not access the Messages or Templates pages for email notifications. All I have to do is slide the admin tool back to the primary monitor and I can select those pages. Of course now I have to remember to do that and not think that my filter is corrupted. I can access all of the top pages ( Basic, If Action , Else Action, etc) from either monitor. Just wondering if anyone saw this before or if it happens on other HW or versions. Thanks in advance, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Advanced Search Bar
You can use workflow to make any fields you do not want used in a search read only. This would if desired be one way to prevent the use of particular fields in a search. Another would be a particular view for search operations that do not have the fields as part of the view. HTH -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 3:16 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar Nothing of course, but it would prevent searches like 'Field' != value which if memory serves, ignores indexes. Assuming it can be done anyway. Michael A. McManus, SSgt, USAF -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Monday, April 07, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Advanced Search Bar ** If you did that, then what would stop them from keying values in the fields themselves? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, April 07, 2008 13:42 To: arslist@ARSLIST.ORG Subject: Advanced Search Bar ** Dear listers, It's been some time since anyone on my project has been to the performance and tuning class and we're having some performance issues at peak times. I'm sure we're getting killed in multiple areas (QBE settings, Indexing, etc.) but one of the questions I was asked is about the Advanced Search Bar. I did a quick scan of the docset and didn't see an answer. Is there any way to prevent users from using the Advanced bar? I see a menu for Search Bar in the form action fields, but it's not checked on any of our forms. Thanks much, Michael A. McManus, SSgt, USAF __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARExplorer or something similar.
I have the 5.1 dll's if you need them. Email me offline and I will send them [EMAIL PROTECTED] , can not answer if arexplorer works with 7.x or not though. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Riley, Russel Sent: Thursday, March 13, 2008 11:08 AM To: arslist@ARSLIST.ORG Subject: ARExplorer or something similar. Is anyone familiar with the ARExplorer from Davoid.net? I'm wondering if it will work with Arsystem 7.0.x versons? Does anyone know of a similar tool that would be able to graphically do the workflow such as this ARExplorer? It keeps asking me for the arapi51.dll file, but I cannot seem to locate that file off of the internet, and Remedy support downloads does not have the 5.x version available. http://ars.davoid.net/ http://ars.davoid.net/Tools/ARExplorer/ARExplorer.htm Thanks, Rusty Riley ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy user can not see menu
Check the option settings and make sure that they have not changed. I have an issue here with clients failing to load and usually is linked to home directory being changed or moved. Client trys to load config and can not locate it. v/r Mel Cox -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of roseta Sent: Saturday, March 01, 2008 5:29 AM To: arslist@ARSLIST.ORG Subject: Remedy user can not see menu Hello, There is a laptop which has Remedy Client installed and it was used. But since last week when any one uses the Remedy client and logs in we see this error and on left panel there is no menu display. Error Generating application List field content (ARERR 1900) Please let me know if you have any clue on this issue. Regards, Rozita Radfar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
