Re: Question: Password Change
No an active link - when the push the button change password it pushes the password (this works), but can't push the $TIMESTAMP$ to the field Date Password Changed. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, September 14, 2006 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Password Change Are you using a filter to push to this field? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, September 14, 2006 9:03 AM To: arslist@ARSLIST.ORG Subject: Question: Password Change I have created my own password change form for the users - this works fine. The only question I have is there a way to capture the date they changed their password. I have created a field on the user form, but I when I try to push the date to this field I get a error when a user with Read Only rights tries to do this. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
I don't know how that poor CEO lives off of 1.5 million dollars !!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Baytops, Abdullah P. Sent: Thursday, September 07, 2006 4:56 PM To: arslist@ARSLIST.ORG Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!! What.. I totally agree with you. This is LUDACRIS! I will definitely also keep this is mind with the clients I do support because it is too frustrating dealing with people who won't have a clue besides the limited training they do receive and then expect to resolve our issues. This is just another corporate way to save money by decreasing jobs for people right here in the good old USA and increase their pockets. Besides the CEO only make about 1.5 million a year he may need a little more because the market is bad Some things suck and only get worse as time goes forward. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, September 07, 2006 4:44 PM To: arslist@ARSLIST.ORG Subject: I Am Outraged! - BMC/Remedy is Outsourcing Support!! Importance: High Hello community, I have it on good authority from one of my contacts at BMC that they will be starting to outsource their support to Pune, India and Dublin, Ireland very shortly. Am I the only one who is outraged by this? Our company already pays an unconscionable amount of money for Remedy Support. If they start to outsource I can guarantee you that our company will stop paying for support altogether next year because they will be diminishing the value of this support drastically but our maintenance fees will not be discounted. So THEY will be saving a ton of money by giving us compromised support but they will not be compensating us in any way (and we just renewed our maintenance contract before I was told of this!). In my experience, the second most valuable thing besides the actual AR System platform from Remedy is their support teams and infrastructure. If BMC is going to start carving the support infrastructure up and outsourcing it, then thay are going to lose the second most valuable pool of Remedy professionals next to the engineers themselves. What is BMC thinking? The executives are obviously boneheads who have NO IDEA of the value of the Remedy AR System product line and the Remedy support infrastructure. I have emailed Bob Beauchamp but have not had a response from him regarding this direction. If we can no longer rely on the past stellar support for this product, which is critical to us in our rapid development environment, we are going to seriously consider moving to another development platform entirely where they have on-site American/English speaking professionals - not underpayed call centre (KB screen-reader) reps who have no understanding and no context of the platform, and no relationships restricted escalation paths with the Remedy software engineering community. As a longtime customer, I am personally outraged by this move and I am insulted that BMC has not contacted us nor have they solicited feedback on this initiative. What does everyone else think? (Please, EVERYONE chime in on this) What can we do to get BMC to keep their existing support infrastructure and stop them from farming out their support to people who can not even speak clear American English? JP _ Deck to dock: outfit your cottage in stylish comfort. Check out Sympatico / MSN Shopping for great Cottage Living ideas. http://shopping.sympatico.msn.ca/category/shp/?bCatID=11,ptnrid=176,ptnrdata =081801 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!!
I truly doubt that any savings BMC will have with offshoring will be passed on to the customer. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook Sent: Thursday, September 07, 2006 6:18 PM To: arslist@ARSLIST.ORG Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!! Well, to take the BMC view for a minute (assuming this is true), all of the comparisons of ITSM products I have seen grade the product suite very highly except for one thing - cost. If they're planning on passing on some cost savings (should any actually be realized) to the customers, this could help expand the product line by making a superior product at a competitive price. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luke, Brian Sent: Thursday, September 07, 2006 3:11 PM To: arslist@ARSLIST.ORG Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!! I've heard rumblings about this as well. I don't expect a complete offshoring, but a substantial chunk nonetheless. It does concern me as it is a potentially major shift. My apprehensions can be summarized as: 1.) Language / Communication / Cultural Barriers 2.) Diminished ability for the support tech to quickly get a feel for how advanced a caller is and adjust support tactics / pace accordingly 3.) Experience with other offshore support tells me they tend to have very slow, rigid, scripted support methods that are of little use to advanced callers. 4.) Severe loss of support staff experience with the supported products I have no problem with BMC saving a dime so long as the customer experience is maintained. I can't imagine how a move like this _could_ do anything but hurt the customer experience in the short term. How it is in the long term really depends on the quality of the support people as perceived by the customers. So as always, if you don't like something - be vocal, complain, escalate, and use the leverage you have. A.) The discontinuation or downgrade of your support contract B.) Withholding of new purchases, letting the sales staff mgmt know why. C.) Consider the options of using other products (again, include BMC in on the thought process) These should send messages back up to BMC Mgmt throughout the support _and_ sales organizations. Another motivation for BMC may be that another common complaint about BMC is that Maintenance costs are high - so they must reduce costs to reduce the maintenance costs. If they don't pass the savings on, that's more leverage for use in negotiations (reduced quality without reduced price??? Wtf?). My 2 cents, -Brian Luke -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jamahowal Pinitubel Sent: Thursday, September 07, 2006 1:44 PM To: arslist@ARSLIST.ORG Subject: I Am Outraged! - BMC/Remedy is Outsourcing Support!! Importance: High Hello community, I have it on good authority from one of my contacts at BMC that they will be starting to outsource their support to Pune, India and Dublin, Ireland very shortly. Am I the only one who is outraged by this? Our company already pays an unconscionable amount of money for Remedy Support. If they start to outsource I can guarantee you that our company will stop paying for support altogether next year because they will be diminishing the value of this support drastically but our maintenance fees will not be discounted. So THEY will be saving a ton of money by giving us compromised support but they will not be compensating us in any way (and we just renewed our maintenance contract before I was told of this!). In my experience, the second most valuable thing besides the actual AR System platform from Remedy is their support teams and infrastructure. If BMC is going to start carving the support infrastructure up and outsourcing it, then thay are going to lose the second most valuable pool of Remedy professionals next to the engineers themselves. What is BMC thinking? The executives are obviously boneheads who have NO IDEA of the value of the Remedy AR System product line and the Remedy support infrastructure. I have emailed Bob Beauchamp but have not had a response from him regarding this direction. If we can no longer rely on the past stellar support for this product, which is critical to us in our rapid development environment, we are going to seriously consider moving to another development platform entirely where they have on-site American/English speaking professionals - not underpayed call centre (KB screen-reader) reps who have no understanding and no context of the platform, and no relationships restricted escalation paths with the Remedy software engineering community. As a longtime customer, I am personally outraged by this move and I am insulted that BMC has not contacted us nor have they solicited feedback on this
Re: Question: Disable ODBC
Title: RE: Question: Disable ODBC ** Thank you Jason - excellent idea. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, September 05, 2006 7:52 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Disable ODBC ** I had a situation where I setup a contractor on a temporary basis with an ODBC connection to his MS Access database. We agreed that it was only for his use. He ended up placing it on a network share and letting everybody know it was there. I had some big performance concerns about multiple people starting to do a full dump of the CHG:Change and CHG:Task tables each time they want to see the latest data. Fortunately he pulled it before anybody had a chance to copy it. I created a filter that fires on Get Entry. The Run If was $CLIENT-TYPE$ = 6 and $USER$ != "myusername" and I had a error message If Action. This gave me (logged in as a different user) an error in MS Access and Crystal Reports. I really liked this method because it didn't limit myself as the admin, CRD or the people who have a legitimate need to connect via ODBC. Jason On 9/5/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Tyrone: Why do you want to do this? ODBC is required for Crystal to access the Remedy database. Is there a performance issue that needs to be addressed instead? And, yes, I would like to know this too. It may involve shutting down the entire interface through the ar.cfg(ar.conf) file. James Mckenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of T. Dee Sent: Tuesday, September 05, 2006 9:39 AM To: arslist@ARSLIST.ORG Subject: Question: Disable ODBC I was wondring if someone could tell me what I can add to the AR.CFG file to disable users from using ODBC to connect to the server to run Crystal reports? THANKS! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Question: Disable ODBC
I was wondring if someone could tell me what I can add to the AR.CFG file to disable users from using ODBC to connect to the server to run Crystal reports? THANKS! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Question: Administrator Tool Not Showing Details
I am running ARS 6.00.01 Patch 1394. I login to 3 servers (production, development and sandbox). I have details turned on. When I click on Filters I see all the details in production and sandbox, but in development only the names shows up (no other details). I have rebooted the server, but this changes nothing. This only happened today - prior to this all the details have always shown up. The admin tool is 6.00.01. This is very odd - any suggestions? THANKS ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question: Administrator Tool Not Showing Details
Yes, I turned it off, then back on - still nothing. The odd thing is all the column titles for the detail view show, but no details on Filters. Active links, menus, forms, etc. all show fine - just Filters. Ty -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook Sent: Thursday, August 31, 2006 8:11 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Administrator Tool Not Showing Details I assume you tried to change the view by checking the menu item marked Details? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, August 31, 2006 4:58 PM To: arslist@ARSLIST.ORG Subject: Question: Administrator Tool Not Showing Details I am running ARS 6.00.01 Patch 1394. I login to 3 servers (production, development and sandbox). I have details turned on. When I click on Filters I see all the details in production and sandbox, but in development only the names shows up (no other details). I have rebooted the server, but this changes nothing. This only happened today - prior to this all the details have always shown up. The admin tool is 6.00.01. This is very odd - any suggestions? THANKS ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
RESOLVED: Administrator Tool Not Showing Details
Dan you are brilliant! My Max Entries Returned by GetList was set to 1000. I set it to 0 and now my Filters are showing. I have 1,664 Filters. I can't believe this shows my Filters from showing details. I posed this question to Remedy, but they didn't have an answer. THANK YOU VERY MUCH DAN! Dan Hardy [EMAIL PROTECTED] said: I think this is one of everyone's favorite as designed features...filters are retrieved using a different call than active links (ARGetListSQL vs ARGetMultipleActiveLinks, I believe). One is subject to the maximum get list limitation on the server, and the other is not. If you have too many filters...you hit the limit. I've seen that one pop up here surprisingly frequently - I could still be wrong though. How many filters are there on each server, and what is the maximum number of entries to return from a get list call in your server settings? Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Thursday, August 31, 2006 5:16 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Administrator Tool Not Showing Details Yes, I turned it off, then back on - still nothing. The odd thing is all the column titles for the detail view show, but no details on Filters. Active links, menus, forms, etc. all show fine - just Filters. Ty _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
SOLVED: Question: External
Thanks to all! Ty -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Abell, Chris Sent: Tuesday, August 29, 2006 7:43 PM To: arslist@ARSLIST.ORG Subject: Re: Question: External You only need to use the slash for keywords - all other fields can be referenced by their name. HTH Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, 30 August 2006 09:32 To: arslist@ARSLIST.ORG Subject: Question: External I'm trying to create a console where users can select various queries. To do this I am trying to user the External command. I am using an active link to set fields to a character field: '\536870940' LIKE $\%USER%$ The manual says to use \ Problem is now the set fields is setting the field with the \ in it. This is my first time doing this and i'm a little confused. Any help would be appreciated. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ** The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you have received this communication in error, please notify us immediately by return e-mail with the subject heading Received in error or telephone +61 2 93357000, then delete the email and destroy any copies of it. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any opinions or advice contained in this e-mail are subject to the terms and conditions expressed in the governing KPMG client engagement letter. Opinions, conclusions and other information in this e-mail and any attachments that do not relate to the official business of the firm are neither given nor endorsed by it. KPMG cannot guarantee that e-mail communications are secure or error-free, as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete, or contain viruses. KPMG, an Australian partnership, is part of the KPMG International network. KPMG International is a Swiss cooperative that serves as a coordinating entity for a network of independent firms operating under the KPMG name. KPMG International provides no services to clients. Each member firm of KPMG International is a legally distinct and separate entity and each describes itself as such. Liability limited by a scheme approved under Professional Standards Legislation. This footnote also confirms that this e-mail message has been swept by MIMEsweeper for the presence of computer viruses. See www.mimesweeper.com for more information. ** ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Question: External
I'm trying to create a console where users can select various queries. To do this I am trying to user the External command. I am using an active link to set fields to a character field: '\536870940' LIKE $\%USER%$ The manual says to use \ Problem is now the set fields is setting the field with the \ in it. This is my first time doing this and i'm a little confused. Any help would be appreciated. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question: External
Thanks for your email Chris. I tried to take out the \ but got the error unexpected character. Not sure what I'm doing wrong. Abell, Chris [EMAIL PROTECTED] said: You only need to use the slash for keywords - all other fields can be referenced by their name. HTH Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, 30 August 2006 09:32 To: arslist@ARSLIST.ORG Subject: Question: External I'm trying to create a console where users can select various queries. To do this I am trying to user the External command. I am using an active link to set fields to a character field: '\536870940' LIKE $\%USER%$ The manual says to use \ Problem is now the set fields is setting the field with the \ in it. This is my first time doing this and i'm a little confused. Any help would be appreciated. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ** The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you have received this communication in error, please notify us immediately by return e-mail with the subject heading Received in error or telephone +61 2 93357000, then delete the email and destroy any copies of it. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any opinions or advice contained in this e-mail are subject to the terms and conditions expressed in the governing KPMG client engagement letter. Opinions, conclusions and other information in this e-mail and any attachments that do not relate to the official business of the firm are neither given nor endorsed by it. KPMG cannot guarantee that e-mail communications are secure or error-free, as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete, or contain viruses. KPMG, an Australian partnership, is part of the KPMG International network. KPMG International is a Swiss cooperative that serves as a coordinating entity for a network of independent firms operating under the KPMG name. KPMG International provides no services to clients. Each member firm of KPMG International is a legally distinct and separate entity and each describes itself as such. Liability limited by a scheme approved under Professional Standards Legislation. This footnote also confirms that this e-mail message has been swept by MIMEsweeper for the presence of computer viruses. See www.mimesweeper.com for more information. ** _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
RESOLVED: Migrator 6 and 7 - DEFECT
Sean - thank you ! It worked - I didn't have the mask option turned on for change history - Remedy didn't mention that. So I guessed this fixed this bug after all. THANKS AGAIN SEAN Ty -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott, Sean Sent: August 15, 2006 9:49 PM To: arslist@ARSLIST.ORG Subject: Re: Migrator 6 and 7 - DEFECT No problem, I did execute a few quick tests, for fields, forms and Active Links and it is working fine, but I will continue to examine the issue in more detail if this information does not help. Also check the following 1. The mask option for change history is enabled for Active Links, which I am sure you did. 2. Make sure that the latest Last Changed Time on the source for the change history items are actually newer than the latest Last Changed Time on the destination. We only extract items from the source that are newer than the destination items and then merge those into the destination change history. Thanks, Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, August 15, 2006 6:22 PM To: arslist@ARSLIST.ORG Subject: Re: Migrator 6 and 7 - DEFECT Thanks Scott. Remedy had me double check those options. Under Change History I have Merge Change History selected. Under Masks, Forms, Fields I have Change History selected. And with these options no change history gets migrated - tested this with an active link. Scott, Sean [EMAIL PROTECTED] said: Did you use one of the Change History Options such as 'Merge Change History'? By default the Change History Options is set to do nothing. You should also check the Migration Mask option for Fields in addition to Forms. Thanks, Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, August 15, 2006 4:30 PM To: arslist@ARSLIST.ORG Subject: OT: Migrator 6 and 7 - DEFECT I downloaded Migrator 7 (patch 001) and the bug that existed in 6.00.01 (patch 1488) still exists. That defect is it does not migrate the change history. I have reported this to Remedy and they have verified this - the defect reference number is: SW00249175. The previous defect reference for Migrator 6.00.01 is: SW00209601 Remedy had me check to make sure I had the change history migration option turned on which I did, but still to no avail. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question: Migrator 7
** If there are issues with Migrator 7 then can some recommend a version higher than 6.00.01 (patch 1488) that is "stable". THANKS! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren BaltimoreSent: August 15, 2006 3:35 PMTo: arslist@ARSLIST.ORGSubject: Re: Question: Migrator 7 ** I can't even get the darn thing to install! I've got an open tkt. with Remedy, it is reproducible and bugged On 8/14/06, T. Dee [EMAIL PROTECTED] wrote: We are running Migrator 6.00.01 (patch 1488) and ARS 6.00.01 (patch 1394).We are thinking of upgrading to Migrator 7.0 (patch 001) - does anyone havecomments on Migrator 7.0 (patch 001)?THANKS!___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org-- Warren R. Baltimore IIRemedy DeveloperUW Medicine IT ServicesSchool of MedicineUniversity of Washington Box 3582201325 Fourth Ave, Suite 2000Seattle, WA 98101The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington.They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Migrator 6 and 7 - DEFECT
Thanks Scott. Remedy had me double check those options. Under Change History I have Merge Change History selected. Under Masks, Forms, Fields I have Change History selected. And with these options no change history gets migrated - tested this with an active link. Scott, Sean [EMAIL PROTECTED] said: Did you use one of the Change History Options such as 'Merge Change History'? By default the Change History Options is set to do nothing. You should also check the Migration Mask option for Fields in addition to Forms. Thanks, Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, August 15, 2006 4:30 PM To: arslist@ARSLIST.ORG Subject: OT: Migrator 6 and 7 - DEFECT I downloaded Migrator 7 (patch 001) and the bug that existed in 6.00.01 (patch 1488) still exists. That defect is it does not migrate the change history. I have reported this to Remedy and they have verified this - the defect reference number is: SW00249175. The previous defect reference for Migrator 6.00.01 is: SW00209601 Remedy had me check to make sure I had the change history migration option turned on which I did, but still to no avail. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question: Menus not being used
THANK YOU VERY MUCH ! Enjoy the weekend. T. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: August 11, 2006 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Menus not being used ARInside does.. look at the bottom of Menu '*' Menu is not attached to a character field and no Active Link Change Field Action sets the menu to a field On 8/11/06, L. J. Head [EMAIL PROTECTED] wrote: ARSDoc tells you that...I think that ARInside does as well L. J. Head Software Engineer Remedy Approved Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, August 11, 2006 8:28 AM To: arslist@ARSLIST.ORG Subject: Question: Menus not being used Does anyone know a utility that can tell me which menus are not being used or should I say menus no longer associated with a form? Thanks! __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Question: User Tool 7
I'm curious if anyone is using version 7 of the User Tool with an older version of ARS Server running (i.e. 6.x). I thought maybe version 7 might perform better (i.e. better memory usage, etc.). Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Sharing ARS between countries
Title: Sharing ARS between countries ** We have users across Canada and we maintain English Views and French Views - if you are interested in this option we can discuss this in detail offline. T. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron LegtersSent: August 9, 2006 11:38 AMTo: arslist@ARSLIST.ORGSubject: Sharing ARS between countries ** My company's Canadian subsidiary is in the process of joining their EDP system to the system we use here in the US. They'll be creating support tickets using ARSystem for their own Help Desk, but some of those may need to be escalated to support staff in the US. I'd appreciate people's thoughts as to how best to accomplish this. My first thought is just to have them use the same Remedy server as the US. We'd just add support groups for Canada and French localizations and we're good to go. If they want to have their own Remedy server, though, would DSO be an option? Can it share tickets between servers based on certain conditions, or does it pretty much just replicate one server to another? We're currently running ITSM 5.6 on ARS 6.0.1, but by the time Canada comes on board, we'll be on ITSM 6.0 (maybe 7.0) on ARS 7.0. Thanks,Ron LegtersTools AdministratorProduction Systems Services Univar USA Inc.425.889.3952 Office425.889.4111 Fax __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: SSO via user tool
Title: Re: SSO via user tool ** Is there a package out there that is just SSO instead of all these other features? Thanks! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson Benjamin A Contr AFWA/XOOSent: August 4, 2006 1:31 PMTo: arslist@ARSLIST.ORGSubject: Re: SSO via user tool ** I tend to agree with Scott in that a majority of the solutions I found were "glorified password managers" that would essentially store/encrypt user passwords locally. The user could then associate a stored password to an application and, upon launching the application, the password manager would supply the data. In our particular shop, we had Remedy set up to authenticate against the network, but that functionality went away when we transitioned to DoD Common Access Cards (CAC) to access the LAN. One of the developers I worked with was clever enough to write his own application to read the credentials from the CAC and use that to authenticate and log into Remedy. This functionality has been mirrored to the web. The only "slightly" annoying thing is that you must enter your PIN, but it works. This approach is nice in that smart card login can handle verifying that the credientials on the CAC against a certificate authority when accessing the LAN, which has all been invented before. //SIGNED//BENJAMIN A WATSON, Contractor, AFWA/XOOSAIC - Remedy TeamCommercial: (402) 294-8225DSN: 271-8225mailto:[EMAIL PROTECTED]mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott HammonsSent: Friday, August 04, 2006 11:44 AMTo: arslist@ARSLIST.ORGSubject: Re: SSO via user tool ** I believe Doug may be referring to the built in integration to provide an SSO functionality against an LDAP store. If this is the case, this is just telling Remedy to use the LDAP store to handle the authentication. This would then handle the SSO functionality for both the web app and the client. I could be wrong, but this is my assumption.If Doug could clarify this, it would be helpful in understanding the stated direction for Remedy. Having said that, I just worked with a client who did a major comparison between the leading "SSO" vendors on the market. All of them could be characterized as "password management with a nomenclature of sso" Some work better than others, but essentially they are all pitching the same thing. For a true "SSO" solution, you would have to a have central repository that all applications could reference for authentication information. LDAP is the closest your going to get to that and not all applications support LDAP integration. As a matter of fact, most applicationshandle authentication individually with their own login interfaces. So the closest thing you have in the marketplace today for SSO is "password management" applications that willallow users to manage their credentials to all their required applications. To the end user this still provides the "SSO" experience regardless of how it is handled on the backend. It's good to see this discussion taking place in the ARSList, as thisseems to be the hot topic acrossmost industries today. I'm looking forward to ongoing discussions in this area. Just my .02. Scott From: Action Request System discussion list(ARSList) on behalf of patrick zandiSent: Fri 8/4/2006 08:52To: arslist@ARSLIST.ORGSubject: Re: SSO via user tool I was told by Doug.. that there would be Built in Functionality on theusertool to do this already.. no documentation on it.. but it isthere..now.. with that said.. I have a ticket in on this and have recieved nofeedback on the latest.. I am planning on following up on this nextweek.. I hope.I know I had issues with the original version of their plugin.. (remedy's)it worked with a userid and a password.. well we don't do that anymore.. so..But do not know the latest...I understood clearly that the same functionality that gives you sso onmid-tier is built into the client tool so that you can SSO exactly thesame way.. using there plug-in.. they (suppose to anyway) have asample with all the code and plug-in stuff into a windows based file..and once compiled it just works.. so..The other ones listed here.. I understood to be more of a passwordmanagment with a nomenclature of sso.. which they are not, to includethe one remedy sells.On 8/4/06, Tyrone Dee [EMAIL PROTECTED] wrote: Scott - I would be interested in pricing and information. Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hammons Sent: August 3, 2006 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: SSO via user tool Richard, As Garron mentioned there is a 3rd Party solution from a company called Passlogix that provides this capability. It is actually
Question: AR User Hangs on Open Object List
Has anyone seen AR User hang when you try to Open Object List - AR User 6.00.01 - running on Windows XP. I have tried deleting *.ARF and *.ARV - still no luck. I have uninstalled and reinstalled AR User - still no luck. Suggestions? THANKS!! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
RESOLVED: AR User Hangs on Open Object List
THANK YOU VERY MUCH ! IT WORKS!! Robert Rodstrom [EMAIL PROTECTED] said: I've noticed something similiar to this when I was using my laptop monitor and an external monitor. Then when I took my laptop home and booted up without the external monitor it appeared that the User Tool was hung. The problem however was that the object list was off screen. The user tool was trying to open the object list on the external monitor even though I didn't have one connected. You can get a hold of your object list by: 1. Hold down Alt + Spacebar 2. Press the M key 3. Use the arrow keys to relocate the window 4. Press the Enter key when you have the Window in the desired location T. Dee [EMAIL PROTECTED] wrote: Has anyone seen AR User hang when you try to Open Object List - AR User 6.00.01 - running on Windows XP. I have tried deleting *.ARF and *.ARV - still no luck. I have uninstalled and reinstalled AR User - still no luck. Suggestions? THANKS!! _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
OT: Entity Relationship
We are looking for a software package that can build an Entity Relationship diagram. Does anyone have any suggestions? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Question: Display Only
Is there a way to change a field to 'display only' once you have created it? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Question: Abydos Analyser
We are evaluating Abydos Analyser 3.0 I was wondering if anyone has used Abydos Analyser and do you have any comments, feedback, suggestions, etc... One of our goals is to build an Entity Relationship diagram - any suggestions? Thanks! Ty ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Question: Active Link
I have some active links that I have found and when I open them it says: One/more fields have been deleted from the Form which will affect Setfield list. Please press Modify Action button to rectify the problem (ARWARN 2546). Does this affect performance at all? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT: Visio / ARS
Herb - does it still do this? If so what version do I need, etc.. Thanks. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: July 13, 2006 7:26 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Visio / ARS It can. I used it on several occasion. After creating the drawing I sent the drawing to my wife and she changed the setting of the drawing and ran it off on her plotter. I had a nice wall size drawing I used to show staff and other developers where we were at. Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Thursday, July 13, 2006 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Visio / ARS I was certain that Visio could document your workflow on it's own. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: July 13, 2006 2:38 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Visio / ARS You can use Visio to document/draw relationships diagram. Open visio Choose Database Template Choose database model diagram And then experiment with what works best for you Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bill Estep Sent: Thursday, July 13, 2006 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Visio / ARS -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Howdy, The IT Masters Suite did this, but it was absorbed by Remedy and discontinued. Some folks have said it became part of the developers suite, but that is a product I am not familiar with. I don't know of anything that will do this today. Bill Estep http://www.clubreading.com On Jul 13, 2006, at 9:24 AM, T. Dee wrote: A long time ago in a galaxy far far away ... Visio use to draw a diagram / flow chart from integrating with ARS. Does anyone remember this? Can this still be done? If so what version of Visio will this work with? THANKS! __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.3 (Darwin) iD8DBQFEto9FgPRYzF5ewtERAjnCAJsFhYJ/j2KNzcZCMiKNUVOZDUJouACgrymJ vs6MURBX0zUydJ3L9383gfc= =/UNd -END PGP SIGNATURE- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT: Visio / ARS
I was certain that Visio could document your workflow on it's own. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow Sent: July 13, 2006 2:38 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Visio / ARS You can use Visio to document/draw relationships diagram. Open visio Choose Database Template Choose database model diagram And then experiment with what works best for you Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bill Estep Sent: Thursday, July 13, 2006 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Visio / ARS -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Howdy, The IT Masters Suite did this, but it was absorbed by Remedy and discontinued. Some folks have said it became part of the developers suite, but that is a product I am not familiar with. I don't know of anything that will do this today. Bill Estep http://www.clubreading.com On Jul 13, 2006, at 9:24 AM, T. Dee wrote: A long time ago in a galaxy far far away ... Visio use to draw a diagram / flow chart from integrating with ARS. Does anyone remember this? Can this still be done? If so what version of Visio will this work with? THANKS! __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.3 (Darwin) iD8DBQFEto9FgPRYzF5ewtERAjnCAJsFhYJ/j2KNzcZCMiKNUVOZDUJouACgrymJ vs6MURBX0zUydJ3L9383gfc= =/UNd -END PGP SIGNATURE- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Question: DDE.INI
I copied and pasted the example from the help file for DDE.INI. However, when I run it from Remedy User 6.00.01 I get the following error message: The format for the application section in dde.ini is invalid - you can specify CSV or TAB for format. (ARERR 1883). Can someone tell me why I am getting this as my format is set to TAB. Here is the DDE.ini file contents: [excelrecord Path=c:\excel\excel.exe Application=excel Topic=system Format=TAB XFRDATA=Clipboard Command1=[NEW(1)][PASTE()][SAVE.AS(,0)] [wordrecord] Path=c:\msoffice\winword\winword.exe Application=winword Topic=system Format=Record CharsPerLine=100 XFRDATA=Clipboard Command1=[FileNew .Template=Normal, .NewTemplate = 0] Command2=[Editpaste] [wordcurrformat] Path=c:\msoffice\winword\winword.exe Application=winword Topic=system Format=CurrentFormat XFRDATA=Clipboard Command1=[FileNew .Template=Normal, .NewTemplate = 0] Command2=[Editpaste] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question: DDE.INI
Thanks Chris - I put the ] in, however, still getting the same error. Ty Chris Williams [EMAIL PROTECTED] said: Tyrone, Make sure you've got a closing square bracket around the first excelrecord tag: [excelrecord] Path=c:\excel\excel.exe Application=excel Topic=system Format=TAB ... HTH Chris. I copied and pasted the example from the help file for DDE.INI. However, when I run it from Remedy User 6.00.01 I get the following error message: The format for the application section in dde.ini is invalid - you can specify CSV or TAB for format. (ARERR 1883). Can someone tell me why I am getting this as my format is set to TAB. Here is the DDE.ini file contents: [excelrecord Path=c:\excel\excel.exe Application=excel Topic=system Format=TAB XFRDATA=Clipboard Command1=[NEW(1)][PASTE()][SAVE.AS(,0)] [wordrecord] Path=c:\msoffice\winword\winword.exe Application=winword Topic=system Format=Record CharsPerLine=100 XFRDATA=Clipboard Command1=[FileNew .Template=Normal, .NewTemplate = 0] Command2=[Editpaste] [wordcurrformat] Path=c:\msoffice\winword\winword.exe Application=winword Topic=system Format=CurrentFormat XFRDATA=Clipboard Command1=[FileNew .Template=Normal, .NewTemplate = 0] Command2=[Editpaste] _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question: DDE.INI
** The excel path is correct, but thank you. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad EsserSent: July 12, 2006 12:16 PMTo: arslist@ARSLIST.ORGSubject: Re: Question: DDE.INI ** Also, if you literally did a copy and paste, you'll probably need to update your path so that it points to the actual location of excel.exe. Thad"Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away." - Antoine de Saint-Exupéry "Chris Williams" [EMAIL PROTECTED] Sent by: "Action Request System discussion list(ARSList)" arslist@ARSLIST.ORG 07/12/2006 09:11 AM Please respond toarslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Question: DDE.INI Tyrone,Make sure you've got a closing square bracket around the first "excelrecord" tag:[excelrecord]Path=c:\excel\excel.exeApplication=excelTopic=systemFormat=TAB...HTHChris. I copied and pasted the example from the help file for DDE.INI. However, when I run it from Remedy User 6.00.01 I get the following error message: The format for the application section in dde.ini is invalid - you can specify CSV or TAB for format. (ARERR 1883). Can someone tell me why I am getting this as my format is set to TAB. Here is the DDE.ini file contents: [excelrecord Path=c:\excel\excel.exe Application=excel Topic=system Format=TAB XFRDATA=Clipboard Command1=[NEW(1)][PASTE()][SAVE.AS(,0)] [wordrecord] Path=c:\msoffice\winword\winword.exe Application=winword Topic=system Format=Record CharsPerLine=100 XFRDATA=Clipboard Command1=[FileNew .Template="Normal", .NewTemplate = 0] Command2=[Editpaste] [wordcurrformat] Path=c:\msoffice\winword\winword.exe Application=winword Topic=system Format=CurrentFormat XFRDATA=Clipboard Command1=[FileNew .Template="Normal", .NewTemplate = 0] Command2=[Editpaste] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ==IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.==__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
OT: CANADA - CITIES
Does anyone know where I could obtain a list of ALL Cities in Canada that I could obtain in csv format? ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
OT: USA - CITIES
Does anyone know where I can get a complete list of ALL Cities in the USA? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: USA - CITIES
Thanks James - I called the UPS and they told me to call the national customer support centre at 1-800-238-3150. I could dial the number, once I choose the appropriate options on the phone it then it said the toll free number is not available from your calling area. I guess I will keep looking - thanks any how. McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] said: Tyrone: I don't know of such a source, but I know that the USPS puts out a multi-disk set based upon Zip Codes. Try looking on usps.gov for it. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 1:46 PM To: arslist@ARSLIST.ORG Subject: OT: USA - CITIES Does anyone know where I can get a complete list of ALL Cities in the USA? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: USA - CITIES
Was tyring to provide the users with a pull down menu based on the state / province they choose. I finally found all the cities for Canada, but no luck for USA. I need both the USA and Canada Cites. McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] said: Tyrone: I doubt that you are going to find such an item. However are you trying to build a file type menu? James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: USA - CITIES Thanks Claire - yes I have - found something but it was broken down in to many sections - need one page were I can copy and paste. Thanks any how. Sanford, Claire [EMAIL PROTECTED] said: Tyrone Have you ever tried searching on the Internet? Google? Yahoo? A9.com? Claire thank goodness it is Friday Sanford -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 3:46 PM To: arslist@ARSLIST.ORG Subject: OT: USA - CITIES Does anyone know where I can get a complete list of ALL Cities in the USA? Thanks! __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: USA - CITIES
Thanks Thomas - but was hoping to obtain a list of all cities - don't want to access their web site - want a file with all cities. I found all cities for Canada, just need USA. Thomas Altamore [EMAIL PROTECTED] said: U. UPS is the private service, United Parcel Service... you want USPS - United States Postal Service...they offer zip code/city lookup on their website.Hope that helps Thomas Altamore Remedy System Developer Emerging Health Information Technology 100 Corporate Drive Yonkers, N.Y. 10701 Office: 914-378-6689 [EMAIL PROTECTED] 05/05/06 5:14 PM Was tyring to provide the users with a pull down menu based on the state / province they choose. I finally found all the cities for Canada, but no luck for USA. I need both the USA and Canada Cites. McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] said: Tyrone: I doubt that you are going to find such an item. However are you trying to build a file type menu? James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: USA - CITIES Thanks Claire - yes I have - found something but it was broken down in to many sections - need one page were I can copy and paste. Thanks any how. Sanford, Claire [EMAIL PROTECTED] said: Tyrone Have you ever tried searching on the Internet? Google? Yahoo? A9.com? Claire thank goodness it is Friday Sanford -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 3:46 PM To: arslist@ARSLIST.ORG Subject: OT: USA - CITIES Does anyone know where I can get a complete list of ALL Cities in the USA? Thanks! __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Integration with Bindview...
Seth - I have not used Remedy with Bindview, but have used Bindview for many years. If you get a response to your question I would be very much interested. Thanks. Seth Wrye [EMAIL PROTECTED] said: Hello List, Just wondering if anyone has integrated with a product called Bindview? If so, could you provide methods of integration? Thanks, Seth _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
OT: Password Form - Expiring Passwords
A long time ago in a galaxy far away there was a form that someone wrote that allowed users to change their own passwords. And on the plus side the Form had the option to force the users to change their password based on xx days. Does anyone know where I could find this? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
OT: ARS 6.3 (patch 16)
I'm looking at upgrading from 6.00.01 (patch 1394) to 6.3. Remedy suggests 6.3 patch 16. Does anyone have any comments on this? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Question: ARS ver. 6.3 upgrade
We are thinking of upgrading from 6.00.01 (patch 1394) to 6.3. I was wondering for those of you who are using ver. 6.3 what patch would you say is the most stable / reliable? We are running Windows 2000, SQL 2000. THANKS! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
OT: Password Change Form ?
I remember seeing an email about someone using a Password Change Form that someone else wrote. It would be nice to give the users the ability to change their passwords. Can someone provide me with more details? Thanks. Have a great weekend. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
OT: Future Releases
Does anyone know if the new release will have the ability to keep multiple views the same. Current if I have to move some fields around in my English View, then I have to do the same in my French View. This can take up quite a bit of time. It is important to keep the views looking the same despite being different languages. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Question: Escalation Problem - Patch ?
I saw other emails that others are having problems with Escalations. I too am running into this problem. I rebooted our server and it resolved the problem. We are running SQL 2000, ARS 6.00.01 (patch 1394). Is there a fix / patch to resolve escalations from just stopping for no reason. THANKS! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Question: ARInside
I downloaded ARInside in September 2005. I still have the html files. At the bottom of my documentation it says: Main Top ( This page was generated on 2005-09-21 10:33:33 by ARInside v. 0.01.6 rc2 ) I click on the link by ARInside v. 0.01.6 rc2, but the hyperlink failed. Does anyone know where I can download it? It is amazing. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
