Re: Integration to Outlook Task List?
I assume in the latter, you mean anything in Remedy will replicate to his outlook task list. You are free to customize the source code for the open source Remedy Outlook Integration at http://www.sourceforge.net/projects/roi. It does the second thing you are asking for out-of-the-box, but not the first. Regards, Dan Hardy Pathworks Software Corporation Support Made Simple - http://www.PathworksSoftware.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E Jr. CTR USAF AFRL/SNOD Sent: Monday, July 23, 2007 6:54 AM To: arslist@ARSLIST.ORG Subject: Integration to Outlook Task List? Here's what I'd like to do with it: If I user enters a task in Outlook, in creates it in Remedy w/ a specific Type/Category/Item, etc. Meanwhile, anything that is in outlook for a user also will replicate to his outlook task list? Suggestions/Ideas? Thanks! M __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Problem with function FreeARQualifierStruct
new/delete is perfectly cross-platform. All platforms (that the C api supports anyway) these days have C++ compilers with standard STL implementations. gcc is one of them, and works with RTL as well. As for structure member byte alignment, that depends entirely on your compiler. 8 bytes is necessary for MS compilers (and I think it's the default), because that's what the C API uses. I don't know if it's the same on Linux, but I do know the default gcc byte alignment is not the right one, at least on Linux! For gcc, you have to set -malign-xxx (I don't remember exactly...try -malign-double). Even if you get the alignment right, you still have to deal with C runtime version, static/dynamic linkage, and debug/release matching. If you don't have the exact same major version of the compiler that BMC used to build the API client libraries, and really understand what options to use, don't trust it to free memory you allocate! Dan From: Action Request System discussion list(ARSList) on behalf of Beketov Danila Sent: Tue 5/29/2007 11:16 PM To: arslist@ARSLIST.ORG Subject: Re: Problem with function FreeARQualifierStruct ** The answer on Appajee's message. I have compiled 'driver' with MSVS.NET2005 and memory allocation problem has occurred. But It take place in debug mode (when I press 'F5'). If I compile program and execute it by running .exe file or pressing 'CTRL+F5', 'driver' and my own program execute without errors. In 'driver' project properties C/C++ -> Code Generation -> Basic Runtime Checks has been set to 'default', in my project to 'Both (/RTC1, equiv. to /RTCsu)'. My program run without errors (in non-debug mode, of cause) when I changed my properties like 'driver'. If I comment all except the QualifierStruct's initialization and ARFree, I get the same error. It's all the same. I will use my own free function or use both functions in the following way for example: #ifndef FREE_AR free(qualifier.u.andor.operandLeft->u.relOp); free(qualifier.u.andor.operandRight->u.relOp); free(qualifier.u.andor.operandLeft); free(qualifier.u.andor.operandRight); #else FreeARQualifierStruct(&qualifier, FALSE); #endif Answer to Dan. I don't want to use new/delete because program will be less cross-platform. And I don't know where I can know how to define 'structure byte alignment' from? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Problem with function FreeARQualifierStruct
Hugo is right here - there are many things you have to very careful of, including structure byte alignment, relaese/debug, new/delete vs malloc/free, and version of msft c runtime. Those can all lead to nasty runtime errors. The most likely ones here are DLL vs static linkage, release/debug, or C runtime version. However, most of that is a moot point. A better mandate is "never use a library's free functions to free memory the library didn't allocate itself!" You really have no way of confidently knowing that will work. Never call FreeARQualifierStruct to free an ARQualifierStruct that you allocated yourself. Just free it yourself instead! This guarantees you won't have any issues. (You will, however, have to deal with structure byte alignment if you pass it into the API. An argument for using Java instead.). The above approach is exactly the approach the RTL library uses. If possible, I'd recommend you just use that library and be done with it. See http://rtl.sourceforge.net/doc. In general, it frees memory allocated by the API as quickly as possible, and manages everything in object-oriented classes and standard collections. The classes manage their own memory usage, but can cast themselves to C structures usable by the API. It solves the above problem for you, and you have basically zero memory management overhead as it provides encapsulation, memory management, collections, etc. It most likely has the functionality you need, and is far simpler. Your code will be ~80% smaller too. Dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Jaspars not connecting (Resolved)
There's a bug in jaspars where it doesn't use the Port or RPC properties when retrieving the list of fields from the data source. (I just looked at the code, and those are the two properties you can set). I had added these settings to the code that actually builds the report, but missed the bit that retrieves the fields. LJ - I'll see if I can find the time to patch the project, or at least give you a new jar file to try out. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Thursday, March 01, 2007 12:25 PM To: arslist@ARSLIST.ORG Subject: Re: Jaspars not connecting (Resolved) Yes, I tried using the TCP property but it did not work for me. I eventually needed to register my Remedy server with portmapper to get it connected. This will not be a valid solution for my production environment...but it will get me closer. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, March 01, 2007 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Jaspars not connecting (Resolved) LJ, You can also set another "Custom Property" Named "TCP" (no quotes) to set the TCP port that your ARS server runs on. I also think RPC does what you think it should do too. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/1/07, L. J. Head <[EMAIL PROTECTED]> wrote: > ** > > Okto get it connected you must manually enter > > com.ambient.jaspars.DataSourceProvider > instead of the default > it.businesslogic.ireport.examples.PersonBeansDataSource > > That solved that connection problem...but there is still a bug of it > not connecting properly to a server not using portmapper...but I am > for the moment connected. > > > From: L. J. Head [mailto:[EMAIL PROTECTED] > Sent: Wednesday, February 28, 2007 12:13 PM > To: 'arslist@ARSLIST.ORG' > Subject: Jaspars not connecting > > > > Server 6.3 > Windows 2003 > iReport 1.3.1 > Jaspars alpha4 > Java 1.5.0_10 > > I followed the directions on setting up everything...wonderfully > detailed...I'm having a few anomalies that haven't been discussed in > the list...so I figured I would ask > > When I set my data source to JRDataSourceProvider the screenshot says > my classpath should be com.ambient.jaspars.DataSourceProvider > mine is > it.businesslogic.ireport.examples.PersonBeansDataSource > (it tests fine BTW) but I can chalk that up to using a different > version of of the tool...but maybe not. My real problem is when I > tell it to 'Get fields from data source..it provides me with fields > but not the ones in the User form of > > address > class > firstNAme > hobbies > lastName > > and I have the following Custom Properties configured Form Server User > Port Password Qualification > > just for kicks I configured a user that uses the AREA plug-in and > turned on logging...I received no indication from the plug-in that a > connection was even attempted __20060125___This > posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Open source projects - now LGPL
Hi all, I have re-licensed three open source projects as LGPL which were previously GPL. This should eliminate any concerns about using these projects at client sites, or even in commercial offerings. They of course remain 100% free and open source. I have already updated the project pages – it may take me a day or so to update the embedded license files in the distributions. The open sourced projects are: RTL – http://www.sourceforge.net/projects/rtl (see http://rtl.sourceforge.net/doc ) JOARSE – http://www.sourceforge.net/projects/joarse (see http://joarse.sourceforge.net/doc ) COARSE – http://www.sourceforge.net/projects/coarse Regards, Dan Hardy Pathworks Software Get It Done Right, Every Time http://www.PathworksSoftware.com/ Introducing Pathworks 2.5! <http://www.pathworkssoftware.com/capabilities25.php>
Re: Java Extended API for J2SE5.0 ?
A couple of comments on the open source licensing and Java APIs – - I’m looking into relicensing RTL, JOARSE, and COARSE under the LGPL. I would like to leave the ROI project as GPL. I should have a decision on this by the end of the day today. - This is just my personal preference, but faced with the choice of two different JNI layers on top of a commercial native library, I’ll pick the one with source code available if it is high quality. (And you’ll see that the implementation of the JNI layer for JOARSE is fairly trivial). That’s just my personal preference, of course. You might instead prefer one that is closed-source but commercially supported. - The only practical way I see to get to a “pure” Java API is to build a server component that itself uses JNI, and then have the pure Java client API talk to this service instead of the AR Server. You’d have to install this proxy/adapter software on the server box, and the client Java API would communicate with HTTP(s). This is certainly doable, but I have not spent any time on it myself. There is proprietary stuff inside the C API that makes it impossible to build a pure Java API yourself – but you can choose whether to put the JNI bit on every client, or on this server component. Regards, Dan Hardy Pathworks Software http://www.PathworksSoftware.com/ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Java Extended API for J2SE5.0 ?
Rather than start any new projects, please consider adding to these existing projects: C++ (uses STL for collections, exceptions, and provides encapsulation of memory management. Compiles on Windows, Linux, Solaris.) http://www.sourceforge.net/projects/rtl Why you should use this: http://rtl.sourceforge.net/doc (check out the code comparison) Java (uses proper collections, and is reasonably OO - could use an upgrade to Java 5 features. Works on at least Windows and Linux - can't recall if I provided Solaris binaries) http://www.sourceforge.net/projects/joarse COM (automation compatible, uses proper COM collections and error handling, and is also usable from .NET - only 168 kb) http://www.sourceforge.net/projects/coarse As far as I know, these are all very stable. The latter two projects build on the first (they were initially examples of how trivial it is to build APIs for other languages once you have RTL). Dan From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hugo Visser Sent: Friday, December 08, 2006 3:18 AM To: arslist@ARSLIST.ORG Subject: Re: Java Extended API for J2SE5.0 ? ** John, No JNI that would be great :) In the past I've investigated doing a "light" api in pure Java, but the whole RPC stuff seemed the biggest hurdle. One could ofcourse build a wrapper around the existing API using collections and annotations (which I have done just to keep things compatible) but then you'll still be stuck with the jni stuff. I think it would be nice to start some kind of opensource project of some kind for making working with Remedy easier. Maybe an API layer or an alternative API. Hugo On 12/8/06, John Baker <[EMAIL PROTECTED]> wrote: Julio, I feel your chances of getting that from the Remedy Java API are around nil. The API isn't even OO, let alone equipped with Collections (which was a year 2000 feature) - hence, while a nice Java API would be welcome, it's never going to happen until the Remedy Java API is taken seriously (I include removing JNI in this statement). However. I had heard of an open source Remedy Java API, if you fancy contriburing towards an alternative.1 John Java System Solutions : http://www.javasystemsolutions.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Java Extended API for J2SE5.0 ?
Yes, there is an open source Java API at http://www.sourceforge.net/projects/joarse. I didn't take advantage of Java 5 features such as generics at the time I wrote this, but I think now it would be appropriate to do so as Java 5 has been available for quite some time now. I don't have time to do this at the moment, but I'd welcome contributions. This API is much more of an OO API than Remedy's, and perhaps more importantly takes advantages of Java collections so is far less verbose and is easier to use. (See code samples at http://joarse.sourceforge.net/doc). Yes, it still uses JNI - a pretty thin and straightforward layer built on top of the RTL project. There are many reasons for this, not the least of which is proprietary encryption and server compatibility mapping, which are built into the C API and not otherwise accessible to developers. No, it's not a 100% complete wrapper either. It probably serves most integration needs though. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Baker Sent: Friday, December 08, 2006 12:48 AM To: arslist@ARSLIST.ORG Subject: Re: Java Extended API for J2SE5.0 ? Julio, I feel your chances of getting that from the Remedy Java API are around nil. The API isn't even OO, let alone equipped with Collections (which was a year 2000 feature) - hence, while a nice Java API would be welcome, it's never going to happen until the Remedy Java API is taken seriously (I include removing JNI in this statement). However. I had heard of an open source Remedy Java API, if you fancy contriburing towards an alternative.1 John Java System Solutions : http://www.javasystemsolutions.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: AR WebServices not parsing ok
Are you using Axis and wsdl2java for your Java client? I've found that Axis (1.4, I think) is incompatible with Remedy web services. I've needed to manually modify the output classes from wsdl2java to get it to work. The generated stubs looked for responses in the body, but they are sent in the header by Remedy (or vice versa, I can't remember). The input parameters were also sent in the wrong place, so I had to change a boolean flag on each parameter. I ended up finding this after debugging through Axis' source code. Unfortunately, I couldn't find any settings of wsdl2java or Axis that fixed this, and had to manually modify the stubs after generating them from the wsdl. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bruce Jeng Sent: Friday, December 01, 2006 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: AR WebServices not parsing ok Hi, I am having similar OutputMapping problem with Java web service client consuming Remedy 6.03 web service, wonder anyone would have a solution for this. My web service has a Create and Get operation, the Java web service client I built is getting error "Invalid element in ARWSClient.CreateOutputMap - Request_ID" on the Create operation, it successfully created an entry in the form but not able to process the output response properly. It has the same problem processing the output response from the Get operation too, "Invalid element in ARWSClient.GetOutputMap - Assigned_To". The mid-tier log shows proper output response for both Create and Get operation, somehow my Java client is not able to process the response. Would appreciate if anyone could share some ideas on this. Thanks! Bruce ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Popup Blockers
You can detect whether popup blockers are enabled using javascript.
The test code can attempt to create an off-screen popup window and then close
it, and if an exception is thrown it failed because of a popup blocker.
The test would be something like the code below, which you would run in the
onload() handler of a page body. You can put this on a login page or some
other page that first-time users go to.
try {
var top = 0;
var left = screen.width;
var testWin =
window.open('PopupTest.jsp','PopupTest','width=1,height=1,left=' + left +
',top=' + top +
',scrollbars=no,toolbar=no,menubars=no,location=no,status=no,titlebar=no');
var testWinName = testWin.name;
testWin.close();
} catch (e) {
window.focus();
alert("Popup blockers must be disabled to use this
application.");
}
}
It would be nice if Remedy did this for you. It's not uncommon for users to
have 2 or even 3 popup blockers installed these days.
Regards,
Dan
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Christopher Blue
Sent: Thursday, November 30, 2006 11:24 AM
To: arslist@ARSLIST.ORG
Subject: Popup Blockers
Hello list -
I am getting an increasing number of complaints that mid tier
applications aren't working and the problem is popup blockers. The
Yahoo toolbar in particular seems to block either dialog boxes or
error messages.
Is there any way to detect the use of a popup blocker and instruct the
user to disable it? Or a way to write the workflow that it won't be
affected?
Everyone uses IE6.
Thanks!
ENV
ARS 6.3 on WIN2K
Oracle 9.2.0.6
Mid Tier 6.3 on Apache 1.3.34
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Re: ARDBC driver plug-in process on separate hardware/OS?
Thanks much! I will be likely be trying this approach, and I'll attempt it by installing the AR System Server on the second server without licensing it. One thing I'm curious about is how many threads I can run in arplugin.exe if it is not licensed. Hopefully this is a configuration and not affected by licensing (unlike the AR Server, which surprisingly is single-threaded when unlicensed). This seems preferable to porting C++ code (and replacing a few platform dependent third party libraries) and finding a Sparc box to compile on! Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, November 29, 2006 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: ARDBC driver plug-in process on separate hardware/OS? Dan, Yes you can do this. (Well the docs say it is possible.) A few key points: 1) The plugin server is not really "licensed". So where you run one or more ARS plugin servers is up to you and there are no "product keys" needed on those hosts. 2) You have to setup the ARS server to "point" to the target Plugin "on the remote, or local" box as normal. :0 But you also have to configure the "Plugin server host" too. [ Most people do not get the idea that ar.conf is used by multiple "daemon"s. And I think this is the real key to this question.] Server-Plugin-Target-Password Plugin Plugin-Port Server-Plugin-Default-Timeout Server-Plugin-Alias A special note in the docs for this setting: ConfigGuide-630.pdf page:299 " Workflow (that is, references to AR Filter API and ARDBC plug-ins) references a plug-in name. This name can be an alias to a real plug-in running on a specific host at a given port number. This allows you to locate a plug-in on a remote host or to run more than one instance of a plug-in on one host. " (And I would guess that a few more would be needed too.) Keep in mind that when the arplugin.exe starts it will look for ar.conf on the local box in the "normal places" and that might even mean registry keys in the windows ENV too. Note: I have not yet have a need to do this, but I did ask this question to Doug M. a few year(s) back and I received a bit more info on the topic than just a "simple yes". Some would call it an ear full, but I would call it "great customer support". :) BTW: It is my understanding that the ARMonitor similarly "does not require a license key" too. (and the email engine, and ) I hope the hard part is just puting the files in the "right places" and finding all of the dll's and stuff. You might try to install the ARS server then just comment it (arservd) out in the armonitor.conf file. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 11/29/06, Dan Hardy <[EMAIL PROTECTED]> wrote: > I'd appreciate any help on this one: > > Can you run an ARDBC driver (arplugin.exe) on a Windows server, if the AR > System Server is Solaris/Sparc? In other words, can you remote the plug-in > process to a different box, and can that box be running a different OS from > the AR server? > > > > The target environment looks to be AR System Server 6.0 on Solaris/Sparc. > The ARDBC driver in question has been tested with 6.0 and 6.3 servers on > Windows. > > > > I'm looking for a potential alternative to porting C++ code from Windows to > Solaris/Sparc. > > > > (If only ARDBC drivers were Java!) > > > > Thanks, > > Dan Hardy > > Pathworks Software Corporation > http://www.PathworksSoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
ARDBC driver plug-in process on separate hardware/OS?
I’d appreciate any help on this one: Can you run an ARDBC driver (arplugin.exe) on a Windows server, if the AR System Server is Solaris/Sparc? In other words, can you remote the plug-in process to a different box, and can that box be running a different OS from the AR server? The target environment looks to be AR System Server 6.0 on Solaris/Sparc. The ARDBC driver in question has been tested with 6.0 and 6.3 servers on Windows. I’m looking for a potential alternative to porting C++ code from Windows to Solaris/Sparc. (If only ARDBC drivers were Java!) Thanks, Dan Hardy Pathworks Software Corporation http://www.PathworksSoftware.com/
Re: Elegant Software Producers
I'm not familiar with the ESP wrapper, and suspect that the .NET API will fulfill your needs instead. If for some reason you want VB6 support and don't want it to require.NET (using COM callable wrappers), you could try an open source project I started some time back. See http://www.sourceforge.net/projects/coarse. It is a simple set of COM objects written using ATL/C++ on top of RTL (http://www.sourceforge.net/projects/rtl, http://rtl.sourceforge.net/doc), and the source code is of course available. RTL is very stable, and I believe this is quite stable as well. I see that it's had 139 downloads, so perhaps it is actually even used :-o It comes with a VBS file showing usage from VBScript, and a JS file showing usage from JScript. My initial motivation here was to demonstrate how easy it is to write API wrappers once you have RTL as a foundation - beyond that, I expected this to have limited usage because of the availability of the .NET API. With coarse though, you get VB6 support in a single 168kb dll, and no dependency on .NET. Regards, Dan Hardy Pathworks Software Corporation Get Work Done Right, Every Time http://www.pathworkssoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Will Du Chene Sent: Monday, November 06, 2006 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: Elegant Software Producers Just out of idle curiousity, what became of that API wrapper that was written for VB6 a few years ago? I remember something about the source being continued, but don't know where it went from there. Has this more or less been replaced by the .net component? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
FW: Newb needs API help...couple of questions
If you are expecting ARInitialization to fail because of a bad server name, or
user/password - it won't. ARInitialization simply setus up some client side
state, and in general won't fail. It doesn't actually connect to the server.
You first "real" API call (ARGetListSchema), or a call to ARVerifyUser, will
actually test out that the server/user/password is fine.
First of all, you should not use the C API without RTL.
(http://www.sourceforge.net/projects/rtl). It will reduce your C code below by
80 or 90% and make it much more bulletproof. Everything you've done would be
about 8 lines of code (see below). To see why and another comparison, go to
http://rtl.sourceforge.net/doc. With rtl, you won't have to worry about
freeing status lists, allocating memory, testing errors after every call, doing
expensive lookups with for loops, etc. I cringe looking at how verbose and
error prone API programs are without it. Oh yes, I almost forgot - it's free
and open source.
Here is what your code would loook like using RTL (taken straight from the
docs). This does everything for you (memory management, error handling, etc.).
All those checks for error codes and calls to FreeARStatusList go away for
starters (whew).
try {
Server server("localhost", "Demo", "");
NameList names;
server.getListSchema(names);
NameList::iterator iter = names.begin();
for (; iter != names.end(); iter++) {
cout << (*iter).getName().c_str() << "\n";
}
} catch (Exception &err) {
cerr << err.toString().c_str();
}
Regards,
Dan Hardy
Co-Founder and Chief Architect
Pathworks Software
http://www/pathworkssoftware.com/
Get Work Done Right, Every Time.
From: Action Request System discussion list(ARSList) on behalf of Marc Nations
Sent: Fri 10/27/2006 9:47 PM
To: arslist@ARSLIST.ORG
Subject: Newb needs API help...couple of questions
** Hello all,
For starters, I'm trying to integrate the Remedy API into a Python
application. That is my ultimate goal. So if anyone has any experience
with that or knows where some sample code is, I'd appreciate it. I'm
going to use ctypes to make the dll calls and am building the
structures.
However, I've hit a wall so far with Python so I decided to run some
example code in C and follow the process. I don't understand what is
happening here, so I'm hoping someone could explain it to me. I am
running the example given in the Remedy API documentation (with a
couple of small modifications):
Let me start off by saying that the code works, however almost
seemingly by accident. The problem is when I step through it using
Visual Studio, it doesn't respond like I thought it would. Here's the
problem:
Right now I have the application set up to fail at the initialization
stage. So at Step A (marked below) I should see a failure after the
ARInitialization call is made. However that is not the case. Instead I
get back a response of '0', and it does not fall into the exception
loop.
Instead it moves on and attempts the ARGetListSchema call. At Step B is
when the error for the initialization is actually recognized. So then
it falls in the exception loop, prints out the error that was supposed
to be printed in ARInit loop, and finishes execution.
This also means that the status list is not being freed like is
supposed to happen during the FreeARStatusList proc. It's still there
when the next function is called.
So in the end the application does work, but it's not failing at the
correct place. So until I understand how this is supposed to properly
work, there's no way I'll be able to get it interfaced over to another
language. Does anyone know what either I or it is doing wrong?
Thanks,
Marc
// ARS.cpp : Defines the entry point for the console application.
//
#include "stdafx.h"
#include " ar.h"
#include "arextern.h"
#include "arfree.h"
void printStatusList(ARStatusList *theList)
{
unsigned int i;
for (i=0; i< theList -> numItems; i++)
{
if (theList -> statusList[i].appendedText == NULL ||
theList -> statusList[i].appendedText == '\0')
printf("%s", theList -> statusList[i].messageText);
else
printf("%s:%s", theList -> statusList[i].messageText,
theList -> statusList[i].appendedText);
printf("(ARERR %d)\n", theList ->
statusList[i].messageNum);
printf("(Type %d)\n", theList ->
statusList[i].messageType);
}
}
int main(void)
{
ARControlStruct control =
{0,0,"TEST_REMEDY",&q
Re: Remedy Outlook Integration 1.1 - multiple data sources
Hi Jason, Regarding the network calendar - it actually synchronizes to your Exchange mailbox. So although it runs on your client (and therefore only synchronizes when Outlook is running), everything is stored on the server. It is then visible by anyone who can view your calendar or task list, and is accessible via Outlook Web Access. In my case actually synchronizes to my Treo phone as well, since my phone synchronizes to our Exchange server. Regarding the MSI - all it does it install a single DLL and register a single COM component (the CLSID is 60859BFF-57D4-4AD3-85C1-873959C374AD). If your IT security guys like, they can view the complete source code on SourceForge as well as it is in CVS. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of NoSuchStudios Sent: Friday, September 08, 2006 12:24 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Outlook Integration 1.1 - multiple data sources Hi, Thanks for expanding the ROI. I was just showing this to my boss and we're going to check it out on our dev server but i was wondering if you could explain a little more in depth about what the msi actually does? We've got to put it through our IT security guys before they'll let us try it so i'd like to gather as much info as possible before i submit it. Also, would this work with a network based public calendar? I understand that this is a client side interface so the machine it would have to work while logged on but can it be pointed to a location other than the user's calendar? Thank you very much for sharing this program with us. V/R Jason ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Integrating Remedy with Outlook
** Hi Rod, I’m not sure how Outlook COM Add-Ins would handle multiple mailbox connections, or if that is even possible. I would have to do some research into the COM Add-In API to see. Unfortunately, I won’t have time to look into that any time soon. Right now it is based on the Exchange mailbox of the currently authenticated user. For now I’d suggest having each user install it, and help them configure their remedy data sources. It will run automatically behind the scenes and synchronize whenever they have Outlook open, and they won’t even have to be aware of it. See my other recent post about an updated version (1.1) that supports multiple mappings. (It supports multiple Remedy data sources mapped to the current user’s Exchange mailbox, synchronizing calendar and tasks to that mailbox). Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodney Harris Sent: Thursday, September 07, 2006 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Integrating Remedy with Outlook Hi Dan, But can I not run one instance of Outlook and connect it to several user’s mailboxes? If the program could support this feature it would be a significant enhancement. Just because it is built as a client side add in doesn’t mean it can’t be run on a server and used to sync lots of users simultaneously. We are talking of around 30 users at the moment. Have you considered this application? I look forward to getting my hands on the multi–source version. I like the fact that this solution is Remedy specific and can connect directly to Remedy and handle dates properly etc. Rod __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Remedy Outlook Integration 1.1 - multiple data sources
** I’ve had several requests, so I finally got around to uploading a new installer for the Remedy Outlook Integration, version 1.1. This version has two changes: 1) If you manually edit the XML config file, you can have it store your password so that you are never prompted. (If you do not do this, you are prompted for your Remedy password each time Outlook starts) 2) Also by manually editing the XML config file, you can specify multiple data sources. You can map any number of Remedy queries (each with its own server, user, password, qualification) to your task list and calendar. I created a Pathworks procedure with instructions for installing this and configuring data sources, and posted it with public access: http://www.mypathworks.com/arslist/Public?id=8ae4b6940c259f32010c3707fbae01bf Hope that helps meet some of your needs. (And hey…did I mention it’s free?) Regards, Dan Hardy Ambient Software http://www.ambientsoftware.com/ __20060125___This posting was submitted with HTML in it___
Re: Integrating Remedy with Outlook
** You won’t be able to keep a whole group of users in sync without running one instance of the Outlook client each, logged in as each user. (It sounds like perhaps you are hoping for server-side synchronization). This project is built as a client-side Outlook COM add-in, so runs as a specific user as part of their Outlook client. However…if you configure the XML file on each client, you can include any number of Remedy servers and forms, and each can include the authentication information. The users won’t be prompted for anything at all. I’ll let you know when the update is posted; I’ll try to get to it soon. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodney Harris Sent: Thursday, September 07, 2006 3:36 AM To: arslist@ARSLIST.ORG Subject: Re: Integrating Remedy with Outlook Hi Dan, Had a quick look at your program and I like it. I wouldn’t mind taking a look at the multiple data sources version as this will allow us to run Outlook on the server and keep a whole group of users in sync without any config on their end. We were intending to start with calendar sync anyway so the lack of contacts is something we can add later. A config file for the multi data source version might be the way to go too as I wouldn’t want to be typing heaps of stuff in each time Outlook started. Yes – I like the fact that it is free. Perhaps I can contribute to the project in return. Good stuff!! Rod CMS Asset Solutions Level 10, 23-25 O’Connell Street Sydney Australia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Hardy Sent: Thursday, 7 September 2006 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Integrating Remedy with Outlook You might look at: http://www.sourceforge.net/projects/roi It doesn't do anything with contacts...but it synchronizes tasks and/or calendar. And it's free. And open source. And free. And you could easily tweak it do contacts as well (provided you know a little C++/STL/ATL and are able to muck about with Outlooks' API). I have an update coded locally that allows you to synchronize multiple data sources (any number of source for tasks and/or calendar). It currently lacks a fancy UI for configuration of multiple sources, but takes a straightforward XML config file. If there is interestI'll get around to checking it in and putting a new build up for download. Did I mention it's free? Dan From: Action Request System discussion list(ARSList) on behalf of Rodney Harris Sent: Wed 9/6/2006 7:24 PM To: arslist@ARSLIST.ORG Subject: Integrating Remedy with Outlook ** Hi All, I’m looking at using a product called Genius Connect (or similar) to link our custom Remedy V7 CRM system to Outlook. The functionality we require is the ability for our sales force to use Outlook as their contact list, calendar and task list while retaining compatibility with our CRM. Has anyone done anything like this? This is how I’m planning to do it. 1. When the user has an internet connection, Outlook synchronises with the Exchange server via HTTP or straight IP. The users use the offline cache feature of Outlook to retain access to their data when not connected. 2. A server runs Outlook with Genius connect installed and connects to each mailbox that we want synchronised. Periodically Genius Connect synchronises the Outlook mailboxes with an SQL database on the same server as our Remedy database via ODBC. 3. The Remedy server runs escalations that read and write to the intermediate SQL server tables. The intermediate tables allow for date conversions and allow Remedy to retain full control of its database. Remedy can read from the SQL tables via View Forms and write to them via direct SQL. Is there a better way than this to do what we want? Has anyone done anything similar and would they share their experiences with me? Thanks, Rod Harris CMS Asset Solutions Level 10, 23-25 O’Connell Street Sydney Australia __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Integrating Remedy with Outlook
** You might look at: http://www.sourceforge.net/projects/roi It doesn't do anything with contacts...but it synchronizes tasks and/or calendar. And it's free. And open source. And free. And you could easily tweak it do contacts as well (provided you know a little C++/STL/ATL and are able to muck about with Outlooks' API). I have an update coded locally that allows you to synchronize multiple data sources (any number of source for tasks and/or calendar). It currently lacks a fancy UI for configuration of multiple sources, but takes a straightforward XML config file. If there is interestI'll get around to checking it in and putting a new build up for download. Did I mention it's free? Dan From: Action Request System discussion list(ARSList) on behalf of Rodney HarrisSent: Wed 9/6/2006 7:24 PMTo: arslist@ARSLIST.ORGSubject: Integrating Remedy with Outlook ** Hi All, I’m looking at using a product called Genius Connect (or similar) to link our custom Remedy V7 CRM system to Outlook. The functionality we require is the ability for our sales force to use Outlook as their contact list, calendar and task list while retaining compatibility with our CRM. Has anyone done anything like this? This is how I’m planning to do it. 1. When the user has an internet connection, Outlook synchronises with the Exchange server via HTTP or straight IP. The users use the offline cache feature of Outlook to retain access to their data when not connected. 2. A server runs Outlook with Genius connect installed and connects to each mailbox that we want synchronised. Periodically Genius Connect synchronises the Outlook mailboxes with an SQL database on the same server as our Remedy database via ODBC. 3. The Remedy server runs escalations that read and write to the intermediate SQL server tables. The intermediate tables allow for date conversions and allow Remedy to retain full control of its database. Remedy can read from the SQL tables via View Forms and write to them via direct SQL. Is there a better way than this to do what we want? Has anyone done anything similar and would they share their experiences with me? Thanks, Rod Harris CMS Asset Solutions Level 10, 23-25 O’Connell Street Sydney Australia__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Question: Administrator Tool Not Showing Details
I think this is one of everyone's favorite "as designed" features...filters are retrieved using a different call than active links (ARGetListSQL vs ARGetMultipleActiveLinks, I believe). One is subject to the "maximum get list" limitation on the server, and the other is not. If you have too many filters...you hit the limit. I've seen that one pop up here surprisingly frequently - I could still be wrong though. How many filters are there on each server, and what is the maximum number of entries to return from a "get list" call in your server settings? Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Thursday, August 31, 2006 5:16 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Administrator Tool Not Showing Details Yes, I turned it off, then back on - still nothing. The odd thing is all the column titles for the detail view show, but no details on Filters. Active links, menus, forms, etc. all show fine - just Filters. Ty ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT - Where is everybody?
Title: RE: OT - Where is everybody? ** James, What’s the JScript question? Is it JScript/Windows Script Host, or _javascript_ in IE/Firefox, or…? I”ve done my fair share of each. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, August 29, 2006 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: OT - Where is everybody? Fred: To add to this, the "New" Coke was made with corn syrup vice sugar and was too sweet when first introduced. Now it is state of the 'art'. I actually found some Coke made in Mexico where the use of corn syrup is outlawed (it wastes corn) and uses 'real' sugar. The taste is very different. And there is "Cane Cola" which is made by the same folks who make that great Ginger Ale (which also has sugar vice corn syrup.) In any case, I'm off to work on that problem I've been working on for the last week. In case anyone is wondering, it is not related to Remedy ARS. However, if there is a Jscript guru out there, I want to talk to you... James McKenzie L-3 GSI __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: AR WebServices not parsing ok
I don't know about non-Java web services clients, but I can confirm Russell's experience with Axis 1.4. I fixed it with exactly the same change. It also happens on any response output values, which was not quite as elegant to patch in the generated stubs. I don't know if it's an Axis bug or a Remedy issue, but I can say that Remedy and Axis' wsdl2java are certainly incompatible. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wade Wiles Sent: Thursday, August 24, 2006 3:11 PM To: arslist@ARSLIST.ORG Subject: Re: AR WebServices not parsing ok Thanks, But, does anybody know if this is an AXIS bug or remedy issue? I've got to use Java, and frankly, we have this build process fairly automated and manually editing the stubs isn't so elegant. Also, are there other non-java clients that are experiencing this? I'm also wondering if this is a wsi compliance issue. Thanks, Wade Wiles EAI & Web Services Development XO Communications [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARS API Instalation - Solaris
** I believe you can get it here - http://arswiki.org/wiki/index.php?title=Remedy%27s_Java/C_jar%2C_Header_and_Library_Files Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rafael Bertolini Sent: Wednesday, August 23, 2006 10:40 AM To: arslist@ARSLIST.ORG Subject: ARS API Instalation - Solaris Hello all! When our ars server was installed in our production environment (solaris), tha api package was not installed together. Now we need the api package. Is there anyway to install only the api package? Can I copy it from another server? tks in advanced! -- Rafael Bertolini System Analyst Ícaro Technologies http://www.icaro.com.br Work: +55 19 3731 8308 E-mail: [EMAIL PROTECTED] Fax: +55 19 3731 8304 A informação transmitida destina-se apenas à pessoa ou entidade a quem foi endereçada e pode conter informação confidencial, legalmente protegida e para conhecimento exclusivo do destinatário. Se o leitor desta advertência não for o seu destinatário, fica ciente de que sua leitura, divulgação, distribuição ou cópia é estritamente proibida. Caso a mensagem tenha sido recebida por engano, favor comunicar ao remetente e apagar o texto do computador. Este ambiente está sujeito a monitoramento. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This environment is subject to monitoring. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
New version of Jasper Reports data provider
**
I uploaded new versions of jaspars (Jasper Reports data
provider for the AR System) and joarse (Java objects for the AR System).
The only enhancement is added support for Decimal fields (which
become BigDecimal in Java) for both. (This was an oversight on my part
before – thanks to Carey Matthew Black for pointing it out).
I’ve been trying to get parent/child subreport support
working for jaspars, but I cannot get iReport to handle subreports at all (nor
charts for that matter). Somebody who is more of an iReport/Jasper
Reports expert might have better luck than me. My hope had been to allow
the Qualification custom report property to be something like ‘Parent ID’ = “$F{Request ID}”,
and have the data source do substitution in the qualification using regular
expressions – looking up parameters as passed by the parent report.
I’ll try upgrading to the latest version of iReport to see if I have any
better luck.
http://www.sourceforge.net/projects/jaspars
http://www.sourceforge.net/projects/joarse
How to use the Jasper Reports data provider: http://www.mypathworks.com/arslist/Public?id=8ae4b6940c259f32010c3707fbae01bf
Regards,
Dan Hardy
Ambient Software
Try Pathworks On-Demand: http://www.mypathworks.com/
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Re: Anyone have a Java example of consuming Remedy Web Services
Title: Anyone have a Java example of consuming Remedy Web Services ** From the stack below it doesn't look your developer is using Axis, so my comments may not be relevant. However, I noticed in his request that everything is in the header, not in the body. So perhaps this will make a difference - My recent experience using web services from Java with Axis 1.4 seemed to indicate that Remedy was incompatible with the default web service client stubs generated by Axis (using wsdl2java). I had to make two manual modifications for the following issues: - Request side: The client stubs contain code that constructs ParameterDesc objects for each parameter to the web service method. One of the construct params is whether this parameter should be sent in the header or the body. Axis generated these as "true", meaning send them in header - but Remedy complained that required elements were missing. After I manually edited each generated file and changed all of them to false, it worked. It seems Remedy only looks for method parameters in the body. - Response side: Similar issue - Remedy sent all response values in the body, but the Axis client stubs were looking for them in the header only. This wasn't as easy to fix; I special cased a fix for the one return value I was interested in. I would have expected the Axis client stubs to work without modification, as they were generated from the wsdl. I didn't see any option in wsdl2java that controls anything with respect to header/body usage for parameters. I don't know the root cause - but fwiw I was able to get it working with the above changes.Dan From: Action Request System discussion list(ARSList) on behalf of Deborah J BrownSent: Thu 8/10/2006 5:52 AMTo: arslist@ARSLIST.ORGSubject: Anyone have a Java example of consuming Remedy Web Services We are trying to implement an interface to our Remedy systems through webservices. A non-Remedy Java application is attemting to consume a webservice that we have published. We can successfully consume our webservice from Remedy via another form (ie. we have published and consumedsaid web service all internally in Remedy) but the outside app is gettingerrors. Since I don't know Java I can't be of any help to them. There areplenty of Perl examples available, but... If anyone on the list can seewhat the error is or can just send me a Java example of successfullyconsuming a Remedy published web service I would be grateful.Here is the error that the developer of the other app sent me:run: [java] Peter [java] [java] URL : http://remedy-dev.ntrs.com/arsys/services/ARService?server=chi-rmy-d02&webService=DOUG_TEST [java] Headers : [java] SOAPAction: ["urn:DOUG_TEST/OpGet"] [java] Content-Type: [text/xml] [java] xmlns:env="http://schemas.xmlsoap.org/soap/envelope/"xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"xmlns:xsd="http://www.w3.org/2001/XMLSchema">xmlns:wsse="http://schemas.xmlsoap.org/ws/2002/07/secext">idmtestrname>remedyv:Header> [java] [java] [java] URL : http://remedy-dev.ntrs.com/arsys/services/ARService?server=chi-rmy-d02&webService=DOUG_TEST [java] Response Code :500 [java] Headers : [java] Connection=close [java] Date=Fri, 21 Jul 2006 21:40:38 GMT [java] Server=Microsoft-IIS/6.0 [java] X-Powered-By=ServletExec/5.0p06, Servlet/2.4, JSP/2.0 [java] Content-Type=text/xml; charset=utf-8 [java] Envelope : [java] [java] xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema"xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> [java] [java] [java] soapenv:Server.userException [java] java.lang.NullPointerException [java] [java] [java] [java] [java] [java] java.rmi.RemoteException: SOAPFault:javax.xml.rpc.soap.SOAPFaultException: java.lang.NullPointerException [java] Detail: [java] [java] ; nested exception is: [java] javax.xml.rpc.soap.SOAPFaultException:java.lang.NullPointerException [java] atcom.ntrs.idm.wlservice.wlclientstatic.DOUG_TESTPortType_Stub.opGet(DOUG_TESTPortType_Stub.java:31) [java] at com.ntrs.idm.wlservice.wlclientstatic.RemedyClient.doIt(RemedyClient.java:48) [java] at com.ntrs.idm.wlservice.wlclientstatic.RemedyClient.main(RemedyClient.java:18) [java] Caused by: javax.xml.rpc.soap.SOAPFaultException:java.lang.NullPointerException [java] at weblogic.webservice.core.ClientDispatcher.receive(ClientDispatcher.java:313) [java] at weblogic.webservice.core.ClientDispatcher.dispatch(ClientDispatcher.java:144) [java] at weblogic.webservice.core.DefaultOperation.invoke(DefaultOperation.java:457) [java] at weblogic.webservice.core.DefaultOperation.invoke(DefaultOperation.java:443) [java] at weblogic.webservice.core.rpc.StubImpl._invoke(StubImpl.java:290) [java]
Re: API + VBScript : list of fields in a from
I just checked the docs (although they are for an older version) and there is
also a GetFieldNames method that returns both the IDs and field names for all
fields, so that would work also - assuming it's still there in the newer
version.
Dan
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Tim Widowfield
Sent: Monday, August 07, 2006 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: API + VBScript : list of fields in a from
I couldn't find a GetListField() method anywhere in the ARSystem .NET help file
(ARSystem.NET.chm). Perhaps you were thinking of the Server.GetAllFields()
method. Here's a sample from the CHM file:
Dim fields
Set fields = server.GetAllFields(formName)
Dim field
For Each field In fields
Next
My brain isn't wired for Visual Basic, so I'll just assume that makes sense.
--Tim
http://www.widowfield.com
- Original Message
From: BALU Frédéric
To: arslist@ARSLIST.ORG
Sent: Monday, August 7, 2006 6:51:51 AM
Subject: [ARSLIST] API + VBScript : list of fields in a from
Hello,
I'm trying to get the list of fields in a form. Could you hel me ?
Dim ARserverObject
Set ARserverObject = CreateObject("BMC.ARSystem.Server")
ARserverObject.Login(SERVER_NAME, SERVER_USERNAME, SERVER_PASSWORD, "" )
??? ARserverObject.GetListField(SchemaName ) ???
Regards,
--
___
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Re: API + VBScript : list of fields in a from
It looks to me like he's using the COM facility of the .NET API, not user tool
automation. It should be possible to get the list of fields using that. The
code looks about right. Does GetListField not return the list of field ids?
Dan
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Carey Matthew Black
Sent: Monday, August 07, 2006 4:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: API + VBScript : list of fields in a from
Please read Chapter 6 in the C API guide (v6.3) for details of the COM
interface to the User Tool. I do not (yet) see a way to list the field
on an open form.
The COM interface if very limited when compared to the full C API.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.
On 8/7/06, BALU Frédéric <[EMAIL PROTECTED]> wrote:
> Hello,
>
> I'm trying to get the list of fields in a form. Could you hel me ?
>
> Dim ARserverObject
> Set ARserverObject = CreateObject("BMC.ARSystem.Server")
> ARserverObject.Login(SERVER_NAME, SERVER_USERNAME, SERVER_PASSWORD, "" )
> ??? ARserverObject.GetListField(SchemaName ) ???
>
> Regards,
> --
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>
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Re: Remedy and .NET API
Use the [] operator - that is what the Item default method becomes (in VB.NET or C# or both, can't remember exactly). Example: fieldValues[536870913]. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark B. Sent: Tuesday, August 01, 2006 5:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy and .NET API Thanks Appajee. Your clarification helped me, but I've got another question concerning this issue: It doesn't seem that I can use an Item property of a FieldValueList object. Despite this one, other properties(Count, Field, Keys, Values) appear on the list of my IntelliSense feature. A DiaryList object behaves the same way (no use of Item property) in spite of the fact it is described in documentation. Is something wrong with my API instalation? As I said before the API is the one I downloaded 2 weeks ago. thank you in advance. Mark ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Mid-tier app design considerations
Title: Mid-tier app design considerations ** This is nearly certainly outside the scope of AR application design, but clever things can be done with DIV elements acting as modal dialogs, but within a single browser window. Absolute positioning, z-order control, and disabling of all other elements makes it pretty convincing. It works pretty well with divs - iframes seems less obvious imho. I believe if you pay attention you will see this technique used within the pages generated by the mid-tier itself (I think when using the date/time popup?) Dan From: Action Request System discussion list(ARSList) on behalf of AxtonSent: Wed 7/26/2006 7:13 PMTo: arslist@ARSLIST.ORGSubject: Mid-tier app design considerations While using the mid-tier with canned/custom apps, it sticks out to methat the use of multiple browser windows (open window action) isprobably the biggest aversion to the usability/user experience.Has anyone devised a way to use force the use of iframes (or somethingsimilar) for modal dialogs?What I'm looking for is a way to leave existing apps/workflow intact,using a single browser window for an entire mid-tier session.On a separate note, as a challenge, how many browser windows can onelaunch using a single mid-tier session using ITSM 7.0, discounting anyrecursions in the path used to launch the windows? I don't theanswer, I'm just curious.Axton Grams___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: ITSM 7 - Installation
Title: Re: ITSM 7 - Installation ** Sounds about right - CMDB was about 1.5 hours on my laptop the last time I installed it. 95% of the elapsed CPU time was setup.exe, however - not the AR server or database. I don't know if Incident would have the same characteristics. It would be worth bringing up your task manger (or top if on Unix/Linux), and seeing what the cumulative CPU usage of each process is as the install nears the end (between setup.exe, arserver.exe, and your database process). I think you have to add cumulative CPU as a column; it's not there by default. It definitely provides good insight into where the time is spent. Dan From: Action Request System discussion list(ARSList) on behalf of Mary C.Sent: Tue 7/25/2006 6:37 PMTo: arslist@ARSLIST.ORGSubject: Re: ITSM 7 - Installation Dan,CMDB only took an our or so to install. It was Incident that took 6 to 9hours to install. I will be curious if modifying threads makes a difference though.___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: ITSM 7 - Installation
FWIW, my observation when I've installed large Remedy applications (i.e. the CMDB) is that the CPU usage during the long install is 95% the installer process, and not the Remedy server or database. I have no idea what it is that the installation program is taking so long to figure out...but it is setup.exe that is pegging the CPU for hours, not arserver.exe or the database. Based on that observation, you probably won't see much difference with those changes. I'm curious to hear the results though. Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary C. Sent: Thursday, July 20, 2006 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 - Installation Thanks, Rick & James. I upped the fast & list threads. Hopefully next install will go faster. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Problem consuming Remedy web services using Axis
I figured this out, after stepping through the axis source code. (Good thing
the source is available!)
The Axis generated stubs (from WSDL2Java) set all of the method parameters to
be in the header (specifically, lines of code in the stub look like this next
fragmenet, where the next to last parameter is true). This controls whether
input parameters are passed in the header or body. I don't see a WSDL2Java
option to change this - it always generates them this way.
param = new org.apache.axis.description.ParameterDesc(new
javax.xml.namespace.QName("urn:ESS_Change_Submit", "type"),
org.apache.axis.description.ParameterDesc.IN, new
javax.xml.namespace.QName("http://www.w3.org/2001/XMLSchema";, "string"),
java.lang.String.class, true, false);
Now that would explain why Remedy thinks the parameter is missing. It
apparently is looking in the body only, not the header.
I went through the stub classes and manually changed all of them to be false so
the parameters are in the body. Then it works!
Question: Is this a bug in Axis, a bug in Remedy, or both? Should Remedy
support having the parameters be in the header (which seems the default for
Axis/WSDL2Java at least based on Remedy's WSDL?) At the very least there seems
to be a pretty painful incompatibility between Remedy and Axis here.
Dan
From: Action Request System discussion list(ARSList) on behalf of Grooms,
Frederick W
Sent: Wed 7/19/2006 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Problem consuming Remedy web services using Axis
**
With the mid-Tier logs set to the most detailed it will show you the XML being
sent to Remedy. What does it look like compared to the XML structure in the
WSDL?
Fred
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Dan Hardy
Sent: Wednesday, July 19, 2006 1:31 PM
To: arslist@ARSLIST.ORG
Subject: Problem consuming Remedy web services using Axis
**
I'm accessing Remedy web services for the first time, and running into an error.
I'm using Java/Axis as the client, and I generated the client stubs using
WSDL2Java. This gives me two classes (one for submitting requests, one for
modifying requests), based on two WSDL files.
When my code makes a request of either service, providing values for all
parameters, I get an error like the below error - it seems the error always
complains about the first element being missing. This looks to me like the
request is definitely getting to the AR Server, and it is rejecting the content.
Any clues? Are Remedy web services compatible with Axis clients? I google'd
and found a couple of other people that have hit this problem, but no solutions
posted.
Thanks,
Dan
MessageType: 2
MessageNum: 8961
MessageText: Required element expected in the input XML document
AppendedText:
__20060125___This posting was submitted with HTML in it___
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Problem consuming Remedy web services using Axis
** I'm accessing Remedy web services for the first time, and running into an error. I'm using Java/Axis as the client, and I generated the client stubs using WSDL2Java. This gives me two classes (one for submitting requests, one for modifying requests), based on two WSDL files. When my code makes a request of either service, providing values for all parameters, I get an error like the below error - it seems the error always complains about the first element being missing. This looks to me like the request is definitely getting to the AR Server, and it is rejecting the content. Any clues? Are Remedy web services compatible with Axis clients? I google'd and found a couple of other people that have hit this problem, but no solutions posted. Thanks, Dan MessageType: 2 MessageNum: 8961 MessageText: Required element expected in the input XML document AppendedText: __20060125___This posting was submitted with HTML in it___
Re: Invalid Address specified to RtlFreeHeap( 00870000, 008A1E90 ) on using FreeInternalIdList
Title: Re: Invalid Address specified to RtlFreeHeap( 0087, 008A1E90 ) on
using FreeInternalIdList
**
Angus,
FWIW, I thought better of this. While
using the release-mode C run-time may fix your problem, it’s a bad idea
to rely on that fix.
Doing so relies on an assumption that
FreeARxyz uses the free() function, and will correctly free memory you allocate
with malloc(), as long as you match version of the C run-time. This is an
implementation detail of the API. You should *never* call the FreeARxyz functions unless the entire
structure you are passing was allocated by the API itself.
The Remedy API provides deallocators, but
not allocators; so there is no way to guarantee that you are allocating your
own memory using an allocator compatible with Remedy’s deallocators,
unless the Remedy API allocated the memory itself. (FWIW, I can’t think
of any other libraries that provides deallocators without allocators, or vice
versa – it’s a bit odd).
RTL uses this approach – it never
calls the FreeARxyz functions except on memory allocated directly from an API
call. It then uses new and delete internally for all of its own allocation. Yet
another benefit of using it…
Dan
From: Dan Hardy
Sent: Tuesday, July 18, 2006 7:45
AM
To: Angus Comber;
arslist@ARSLIST.ORG
Subject: RE: Invalid Address
specified to RtlFreeHeap( 0087, 008A1E90 ) on using FreeInternalIdList
I've seen problems in the past like this if you are
malloc'ing memory with the debug version of the function, and freeing it with
the release mode version. This is what is happening if you are using the
debug multi-threaded DLL in your compiler options for your own code. The
Remedy API was compiled using the release-mode multi-threaded DLL (msvcrt.dll
vs msvcrtd.dll with VS 6.0), and the FreeARxxx functions are calling their
code; therefore you have a debug malloc and a release free. That's very
likely your cause. You can still compile your project in debug mode to
debug, but switch the release mode C runtime (which you don't need to debug
anyway).
Besides that issues, I see two immediate issues in the below
code:
1. The memory leak in the for loop. You need to free
the ARInternalIdList each time - it's leaking it for every entry that matches
except the last one.
2. This code will crash if there are no matching
entries. In that case, it will call FreeARInternalIdList on an
uninitialized structure, which will cause a memory exception (a free of a bogus
address). You should almost always initialize your structures, e.g.
ARInternalIdList idList = {0, NULL}.
All three of these are several of the many reasons to move
to a later technology, whether it's C++, COM, Java, or .NET.
I know you're not interested in getting into VS .NET.
Even with VS 6.0, you could use the RTL package to simplify the use of the
library with proper objects. IMHO, "C" code like that below is
too verbose, error prone, and difficult to maintain to be a productive
development environment. (But really, I don't mean to start a religious
discussion...my "proof" of this is the code comparison at http://rtl.sourceforge.net/doc).
If I get the time, I'll "translate" the below code for you to show
that it is probably 80% smaller and simpler.
Dan
__20060125___This posting was submitted with HTML in it___
Re: Invalid Address specified to RtlFreeHeap( 00870000, 008A1E90 ) on using FreeInternalIdList
you need to free the top-levelstructure. If you// allocated memory for the top-level structure, specify 1 (TRUE) to freeboth// the structure and its contents. If you used a stack variable for thetop-level// structure, specify 0 (FALSE) to free only the contents of the structure.if (matches < 1)return -1;return 0;}- Original Message -From: "Dan Hardy" <[EMAIL PROTECTED]>Newsgroups: public.remedy.arsystem.generalTo: Sent: Tuesday, July 18, 2006 6:59 AMSubject: Re: Invalid Address specified to RtlFreeHeap( 0087, 008A1E90 )on using FreeInternalIdListSure, post the whole function or send it to me privately if you like. I'lltake a look.What compiler are you using (VS 6, .NET 2003, etc.), which C Run-time areyou linking with (e.g. static vs dll, release vs debug), and which versionof the Remedy API are you linking with?It's probably best to link to the release mode multi-threaded DLL and useVisual Studio 6 if possible, as that's probably what the AR API librarieswere built with. (I've also used Visual Studio .NET 2003, and while it hasa different run-time, it seems to be okay using the release modemulti-threaded DLL option).Dan __20060125___This posting was submitted with HTML in it___
Re: Invalid Address specified to RtlFreeHeap( 00870000, 008A1E90 ) on using FreeInternalIdList
st, FALSE);// freeStruct - A flag indicating whether you need to free the top-levelstructure. If you// allocated memory for the top-level structure, specify 1 (TRUE) to freeboth// the structure and its contents. If you used a stack variable for thetop-level// structure, specify 0 (FALSE) to free only the contents of the structure.if (matches < 1)return -1;return 0;}- Original Message -From: "Dan Hardy" <[EMAIL PROTECTED]>Newsgroups: public.remedy.arsystem.generalTo: Sent: Tuesday, July 18, 2006 6:59 AMSubject: Re: Invalid Address specified to RtlFreeHeap( 0087, 008A1E90 )on using FreeInternalIdListSure, post the whole function or send it to me privately if you like. I'lltake a look.What compiler are you using (VS 6, .NET 2003, etc.), which C Run-time areyou linking with (e.g. static vs dll, release vs debug), and which versionof the Remedy API are you linking with?It's probably best to link to the release mode multi-threaded DLL and useVisual Studio 6 if possible, as that's probably what the AR API librarieswere built with. (I've also used Visual Studio .NET 2003, and while it hasa different run-time, it seems to be okay using the release modemulti-threaded DLL option).Dan __20060125___This posting was submitted with HTML in it___
Re: Invalid Address specified to RtlFreeHeap( 00870000, 008A1E90 ) on using FreeInternalIdList
Sure, post the whole function or send it to me privately if you like. I'll take a look. What compiler are you using (VS 6, .NET 2003, etc.), which C Run-time are you linking with (e.g. static vs dll, release vs debug), and which version of the Remedy API are you linking with? It's probably best to link to the release mode multi-threaded DLL and use Visual Studio 6 if possible, as that's probably what the AR API libraries were built with. (I've also used Visual Studio .NET 2003, and while it has a different run-time, it seems to be okay using the release mode multi-threaded DLL option). Dan From: Action Request System discussion list(ARSList) on behalf of Angus Comber Sent: Mon 7/17/2006 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Invalid Address specified to RtlFreeHeap( 0087, 008A1E90 ) on using FreeInternalIdList I agree with your points below. But this is just test code - agree not much error checking going on. It is just used against a new form I created. I am only checking against the Submitter field (ID 2) and the Assigned To field (ID 4). ARGetEntry returns zero - ie ok. Length of field values is 4 - ie 2 and 4! Made a string buffer of size 100 to copy the field values. But same error. Compiled and testing on Windows platform. (Windows XP). Would it be helpful to show the whole function - it is fairly small. Angus - Original Message ----- From: "Dan Hardy" <[EMAIL PROTECTED]> Newsgroups: public.remedy.arsystem.general To: Sent: Monday, July 17, 2006 11:46 PM Subject: Re: Invalid Address specified to RtlFreeHeap( 0087, 008A1E90 ) on using FreeInternalIdList Which platform are you on? It could be caused by: 1) Different structure byte-alignment options at compile time (I've found the default setting works on Windows, on Linux you need a special -malign switch with gcc at least). I can look it up if you need it. 2) It doesn't look you are checking the return code from the API call, checking whether the returned value list has at least 2 items, that either of the values is of type AR_DATA_TYPE_CHAR, or that the pointer is not NULL. You also are copying the data using strcpy, without checking the length, rather than using strncpy or allocating a buffer of large enough size. This could cause corruption (buffer overflow) and easily explain the error, particularly if szField1 and szField2 are stack variables. 3) Different run-time library version between your code and the AR System library (you're calling malloc, it's calling free - could be mismatched) If you are on Windows, I put my money on #2 - sounds like stack corruption. I would point out that if you used the rtl library much of this would be done for you, and you wouldn't have to worry about allocating or freeing any memory, testing for null pointers, checking return codes for error conditions, etc. ;) Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Angus Comber Sent: Monday, July 17, 2006 3:11 PM To: arslist@ARSLIST.ORG Subject: Invalid Address specified to RtlFreeHeap( 0087, 008A1E90 ) on using FreeInternalIdList Hello I am doing this with ARGetEntry: ARInternalIdList idlist; idlist.numItems = 2; // need two fields idlist.internalIdList = (ARInternalId *) malloc(sizeof(ARInternalId) * idlist.numItems); idlist.internalIdList[0] = fieldID1; // eg 2 - Submitter idlist.internalIdList[1] = fieldID2; // eg 4 - Assigned To ret=ARGetEntry(&m_ARctrlstruct, szFormName, &entry.entryList[i].entryId, &idlist, &fldval, &m_StatusList); strcpy(szField1, fldval.fieldValueList[0].value.u.charVal); // copy field data strcpy(szField2, fldval.fieldValueList[1].value.u.charVal); Then I get Invalid address specified to RtlFreeHeap when I call: FreeARInternalIdList(&idlist, FALSE); What am I doing wrong? Angus ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org <http://www.wwrug.org/> ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org <http://www.wwrug.org/> ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org <http://www.wwrug.org/> ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Invalid Address specified to RtlFreeHeap( 00870000, 008A1E90 ) on using FreeInternalIdList
Which platform are you on? It could be caused by: 1) Different structure byte-alignment options at compile time (I've found the default setting works on Windows, on Linux you need a special -malign switch with gcc at least). I can look it up if you need it. 2) It doesn't look you are checking the return code from the API call, checking whether the returned value list has at least 2 items, that either of the values is of type AR_DATA_TYPE_CHAR, or that the pointer is not NULL. You also are copying the data using strcpy, without checking the length, rather than using strncpy or allocating a buffer of large enough size. This could cause corruption (buffer overflow) and easily explain the error, particularly if szField1 and szField2 are stack variables. 3) Different run-time library version between your code and the AR System library (you're calling malloc, it's calling free - could be mismatched) If you are on Windows, I put my money on #2 - sounds like stack corruption. I would point out that if you used the rtl library much of this would be done for you, and you wouldn't have to worry about allocating or freeing any memory, testing for null pointers, checking return codes for error conditions, etc. ;) Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Angus Comber Sent: Monday, July 17, 2006 3:11 PM To: arslist@ARSLIST.ORG Subject: Invalid Address specified to RtlFreeHeap( 0087, 008A1E90 ) on using FreeInternalIdList Hello I am doing this with ARGetEntry: ARInternalIdList idlist; idlist.numItems = 2; // need two fields idlist.internalIdList = (ARInternalId *) malloc(sizeof(ARInternalId) * idlist.numItems); idlist.internalIdList[0] = fieldID1; // eg 2 - Submitter idlist.internalIdList[1] = fieldID2; // eg 4 - Assigned To ret=ARGetEntry(&m_ARctrlstruct, szFormName, &entry.entryList[i].entryId, &idlist, &fldval, &m_StatusList); strcpy(szField1, fldval.fieldValueList[0].value.u.charVal); // copy field data strcpy(szField2, fldval.fieldValueList[1].value.u.charVal); Then I get Invalid address specified to RtlFreeHeap when I call: FreeARInternalIdList(&idlist, FALSE); What am I doing wrong? Angus ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: COM API
Rachel,
Here's the relevant bit from the original ASP page sample. I believe
the samples were removed when the latest version of the .NET API was
updated. (The previous version is still available on the community
downloads, I believe).
This is JScript, not VBScript, but it is a pretty simple translation.
The main difference here vs your code is that the field list is not an
array - it is a COM object (ARSystem.EntryListFieldList) and elements
are added via a method call (AddField). Perhaps that is the source of
your type mismatch - you might look for an EntryListFieldList class.
However, I'm not sure how much has changed in the latest version of the
.NET/COM api you are using; it sounds like it has changed substantially,
but I have not used it yet.
try
{
var maxRetrieve = 0;
if (Request("MaxRetrieve") != "")
{
maxRetrieve = Request("MaxRetrieve");
}
var fieldList = new
ActiveXObject("ARSystem.EntryListFieldList");
if (Request("Fields") != "" && Request("Fields").Count > 0)
{
// go through all fields
var e = new Enumerator(Request("Fields"));
for (; !e.atEnd(); e.moveNext())
{
var field = e.item();
// add on the request fields
fieldList.AddField(field, 30, "");
}
}
var rows = ARServer.GetListEntryWithFields(Request("formName"),
Request("Qualification"), fieldList, 0, maxRetrieve);
var e = new Enumerator(rows);
for (; !e.atEnd(); e.moveNext())
{
var row = e.item();
%><%=row.EntryId.ToString()%>
<%
var e2 = new Enumerator(row.FieldValues.Fields);
for (; !e2.atEnd(); e2.moveNext())
{
%><%
var fieldValue = e2.item();
Response.Write(row.FieldValues.Item(fieldValue));
%>
<%
}
%>
<%
}
%>Search
Again<%
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rachel Harding
Sent: Tuesday, July 11, 2006 6:36 AM
To: arslist@ARSLIST.ORG
Subject: COM API
Hi,
Can someone please explain to me how I can retreive a list of records
field values from a remedy database using the COM/.NET api in an ASP?
(not
aspnet)
It is actually very simple in asp.net, but eludes me completely when
using
classic ASP.
I have tried the following which always returns a type mismatch:
Dim entryfieldValueList
Set entryfieldValueList = Server.CreateObject
("BMC.ARSystem.EntryFieldValueList")
dim fieldlist(1)
fieldlist(0)=64500
fieldlist(1)=66400
entryfieldValueList2 = arserver.GetListEntryWithFields
("PEOPLE", "'Personnel ID' LIKE ""123%""", fieldlist, 0, 0)
I cannot find the sample asp page mentioned on the remedy COM & .NET API
articles.
What am I doing wrong?
Thanks in advance
Rachel
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Re: help With API
Makes sense. I'm curious why Remedy chose to address application-specific web services, before addressing general-purpose web services (at least for data operations). The latter seems simpler, and with broader applicability. Dan From: Action Request System discussion list(ARSList) on behalf of Carey Matthew Black Sent: Thu 7/6/2006 3:58 PM To: arslist@ARSLIST.ORG Subject: Re: help With API Dan, Why a general WS client to do ARS Submit, Modify, Delete?: Because a general purpose Web Service for Remedy API to create, modify, delete records should not be much harder than a Java application(command line client) to do the same thing. In fact the might even share the exact same line of code to "talk to ARS". If you go so far with the command line client as to read an "XML config file" then the code would look almost identical. So the "effort difference" seems very, very small between the two for me. And... If you implement an ARS hosted Web service then it would need to be implemented per form. A general WS could cover all forms in one shot. (and the community as a whole could use the same WS for any form. Custom application or OOB application.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 7/6/06, Dan Hardy <[EMAIL PROTECTED]> wrote: > Just curious - for the latter case, why wouldn't you just create a Web > Service for your application using the admin tool, and then use Java to > talk to that? > > Regarding the original question, there are many options depending on > your platform. The ones I am familiar with - Remedy's own C API, > Remedy's own Java API, Remedy's .NET and COM API (from the dev > community), and then open source: RTL (C++), joarse (Java on > Windows/Linux, hopefully soon Solaris), coarse (again, JScript or > VBScript), and ARSPerl. My opinion? If you are on Windows and want > something quick, simple, and dirty, just install either one of the two > COM apis and write a quick JScript file. If you're on Linux, I'd > probably pick joarse. > > Dan ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org <http://www.wwrug.org/> ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: help With API
Just curious - for the latter case, why wouldn't you just create a Web
Service for your application using the admin tool, and then use Java to
talk to that?
Regarding the original question, there are many options depending on
your platform. The ones I am familiar with - Remedy's own C API,
Remedy's own Java API, Remedy's .NET and COM API (from the dev
community), and then open source: RTL (C++), joarse (Java on
Windows/Linux, hopefully soon Solaris), coarse (again, JScript or
VBScript), and ARSPerl. My opinion? If you are on Windows and want
something quick, simple, and dirty, just install either one of the two
COM apis and write a quick JScript file. If you're on Linux, I'd
probably pick joarse.
Dan
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Thursday, July 06, 2006 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: help With API
James,
As soon as Remedy publishes C API files for a Mac, then the Java
Clients would work just fine.
Unless some one wanted to go to the trouble of writing all of this
stuff via a generic Web Service so that the MAC client could talk WS
to the Mid-Tier server then talk ARS API back to the ARS server from
there. (And it would require a Mid-Tier('ish) server for the config to
work.) But that could be done too...
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.
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