Re: Windows 8 and ITSM 8.1
You are absoultely correct. There's "supported" and there's "it works". Just pointing out that since it's not supported, development wouldn't have had it in their acceptance criteria and QA would not have tested the combination. Didn't want folks to see something posted about the combo not working and interpret that as it not being a valid combination when on a supported environment. Thanks, -David J. Easter From: arslist To: arslist@ARSLIST.ORG Sent: Friday, May 3, 2013 8:32 AM Subject: Re: Windows 8 and ITSM 8.1 ** Thanks for the explanation, and yes only Server is supported, not that it has stopped us from running it on laptops since the 1990s, lol. Sort of like the unsupported utilities directory or modifying the .def files by hand. Daniel From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Easter Sent: May 3, 2013 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: Windows 8 and ITSM 8.1 ** We probably need to go backwards in history a little bit to clarify the situation. Back in the 6.x days, AR System came with a complimentary license for ServletExec to serve as the JSP engine when a customer was running IIS. In the 7.0.x timeframe, the OEM agreement with New Atlanta expired and as a continued convenience to customers, BMC began including Tomcat in the distribution to server as the JSP engine for IIS. Tomcat could also be used a the JSP engine for Apache web server. Tomcat can, of course, serve both functions on its own and this has become a popular installation choice - i.e. just using Tomcat. So IIS is still supported as a web server with ServletExec or Tomcat behind it (as per the compatibility matrix), but those combinations are not occurring as often they were 5+ years ago. Apache web server is also supported with Tomcat as the JSP, but that's rarely seen anymore. Also, I do have to mention that AR System server is not supported on Windows 8 - so perhaps that may be contributing to the issue you're seeing. It's only officially supported on the Windows Server product editions. Thanks, -David J. Easter From:arslist To: arslist@ARSLIST.ORG Sent: Tuesday, April 30, 2013 1:24 PM Subject: Re: Windows 8 and ITSM 8.1 Please, be picky, we can handle the truth here, and I certainly prefer it. So, we have one vote for, one vote against (that stuff is cached by IIS for mid-tier if IIS is used). Can someone break the tie? Preferably someone in the know. Where is the David Easter replacement? (not that he can really be replaced but you know what I mean) Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: April 30, 2013 3:09 PM To: arslist@ARSLIST.ORG Subject: Windows 8 and ITSM 8.1 I'm not trying to be picky, but IIS wasn't caching anything unless a module or whatever was installed to do so. Everything went back to Tomcat. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Windows 8 and ITSM 8.1
We probably need to go backwards in history a little bit to clarify the situation. Back in the 6.x days, AR System came with a complimentary license for ServletExec to serve as the JSP engine when a customer was running IIS. In the 7.0.x timeframe, the OEM agreement with New Atlanta expired and as a continued convenience to customers, BMC began including Tomcat in the distribution to server as the JSP engine for IIS. Tomcat could also be used a the JSP engine for Apache web server. Tomcat can, of course, serve both functions on its own and this has become a popular installation choice - i.e. just using Tomcat. So IIS is still supported as a web server with ServletExec or Tomcat behind it (as per the compatibility matrix), but those combinations are not occurring as often they were 5+ years ago. Apache web server is also supported with Tomcat as the JSP, but that's rarely seen anymore. Also, I do have to mention that AR System server is not supported on Windows 8 - so perhaps that may be contributing to the issue you're seeing. It's only officially supported on the Windows Server product editions. Thanks, -David J. Easter From: arslist To: arslist@ARSLIST.ORG Sent: Tuesday, April 30, 2013 1:24 PM Subject: Re: Windows 8 and ITSM 8.1 Please, be picky, we can handle the truth here, and I certainly prefer it. So, we have one vote for, one vote against (that stuff is cached by IIS for mid-tier if IIS is used). Can someone break the tie? Preferably someone in the know. Where is the David Easter replacement? (not that he can really be replaced but you know what I mean) Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: April 30, 2013 3:09 PM To: arslist@ARSLIST.ORG Subject: Windows 8 and ITSM 8.1 I'm not trying to be picky, but IIS wasn't caching anything unless a module or whatever was installed to do so. Everything went back to Tomcat. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Encryption Question
While it isn't the entire tablespace, if you just need to secure a few character fields, the ENCRYPT function is also available. https://docs.bmc.com/docs/display/public/ars81/Functions "ENCRYPT (plaintext, key) Used in Set Fields filter and escalation actions only. Returns the encrypted value of a text string (plaintext), using the encryption key (key). The return value is larger than the size of the unencrypted string. " Thanks, -David J. Easter From: "Hullule, Kiran" To: arslist@ARSLIST.ORG Sent: Wednesday, April 24, 2013 12:26 AM Subject: Re: Encryption Question ** From remedy side there is no way you can encrypt the ARSYSTEM tablespace. You can encrypt Remedy Client –Server communication by using Performance or premium type encryption (subject to chargeable license J) however database side encryption is something that is taken care by database vendors. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah Baytops Sent: Tuesday, April 23, 2013 11:53 PM To: arslist@ARSLIST.ORG Subject: Encryption Question ** Is it possible to encrypt the ARSYSTEM tablespace? Thanks in Advance V/R Abdul CONFIDENTIALITY NOTICE: This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. This information is intended only for the use of the individual to whom this e-mail is addressed. If you are not the intended recipient, or the employee or agent responsible to the intended recipient, please notify us by return email or by telephone, and destroy this email along with any attachments. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Do I Still Need (Workflow folders)?
> The way I read the white paper it is talking about comparing an unmodified > reference server not def files. Correct - but some folks don't have the hardware resources to have a reference server, staging server and production server. Importing the original BMC def files for a selected comparison may be useful. But having the live reference server and using Migrator is the recommended method, yes. Thanks, -David J. Easter From: Jason Miller To: arslist@ARSLIST.ORG Sent: Thursday, April 18, 2013 4:15 PM Subject: Re: Do I Still Need (Workflow folders)? ** The way I read the white paper it is talking about comparing an unmodified reference server not def files. There are multiple copies of def files in the workflow directory. How do you know which one to use? It would be extremely tedious to compare them all. This is from one installer. BTW, that is a screen print of SpaceMonger (free) which I find very helpful in identifying files and directories that can be cleaned up. I was going to link to the website but just found out they went out of business at the beginning of the year :( Jason On Thu, Apr 18, 2013 at 1:16 PM, David Easter wrote: ** >If you're on 7.6.04 SP4, have you already applied overlays? Some customers >find them useful when comparing their customizations to the BMC origin objects >as described in the upgrade white paper. >BMC Remedy IT Service Management Suite 7.6.04 Service Pack 2 Upgrade >Procedures and Guidelines White Paper > >While optional, this is referenced in stage 3: > >"When you upgrade an application, its origin objects are modified. If you want >to understand the effects of these modifications, you need to compare origin >objects from the original application with origin objects from the upgraded >application. Similarly, to understand the modifications captured in your >overlays, you will need to compare them with origin objects from the original >7.6.04 SP2 software. " > >If your origin objects are back to being BMC unmodified, then archiving them >off is fine (as mentioned). > >Thanks, > >-David J. Easter > From: Jason Miller >To: arslist@ARSLIST.ORG >Sent: Thursday, April 18, 2013 11:15 AM >Subject: Re: Do I Still Need (Workflow folders)? > > > >** >We have been archiving ours for a while. Our server team also likes to point >out that these workflow directories are multiple GB, especially on a system >that has been upgraded/patched a few times. It seems kind of crazy that the >majority of disk space is used by installer staging files. > > >I zip them up and keep them elsewhere just in case. They compress pretty well >since much of it is text def files. > > >Here is a response from David a while back: >http://ars-action-request-system.1.n7.nabble.com/Delete-contents-of-the-workflow-directory-tp65103p65112.html > > > >Jason > > > >On Thu, Apr 18, 2013 at 8:15 AM, Pargeter, Christie :CO IS >wrote: > >** >>Hi all – my Server team is asking me to remove files from the application >>server that I don’t need anymore, to free up HDD. I was wondering about the >>Workflow folders. Do I still need them or can I delete? >> >>The example is C:\Program Files\BMC >>Software\BMCRemedyKnowledgeManagement\Workflow. This folder has 3.84 GBs in >>it. >> >>Thanks >> >>ARS 7.6.4 SP 4 >>ITSM 7.6.4 SP 4 >>RKM 7.6.4 SP 4 >>SLM 7.6.4 SP 1 >>Window 2008 – 64 Bit >>MS SQ 2005 >>IIS/Tomcat >>MidTier 7.6.4 SP 4 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > >_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Do I Still Need (Workflow folders)?
If you're on 7.6.04 SP4, have you already applied overlays? Some customers find them useful when comparing their customizations to the BMC origin objects as described in the upgrade white paper. BMC Remedy IT Service Management Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines White Paper While optional, this is referenced in stage 3: "When you upgrade an application, its origin objects are modified. If you want to understand the effects of these modifications, you need to compare origin objects from the original application with origin objects from the upgraded application. Similarly, to understand the modifications captured in your overlays, you will need to compare them with origin objects from the original 7.6.04 SP2 software. " If your origin objects are back to being BMC unmodified, then archiving them off is fine (as mentioned). Thanks, -David J. Easter From: Jason Miller To: arslist@ARSLIST.ORG Sent: Thursday, April 18, 2013 11:15 AM Subject: Re: Do I Still Need (Workflow folders)? ** We have been archiving ours for a while. Our server team also likes to point out that these workflow directories are multiple GB, especially on a system that has been upgraded/patched a few times. It seems kind of crazy that the majority of disk space is used by installer staging files. I zip them up and keep them elsewhere just in case. They compress pretty well since much of it is text def files. Here is a response from David a while back: http://ars-action-request-system.1.n7.nabble.com/Delete-contents-of-the-workflow-directory-tp65103p65112.html Jason On Thu, Apr 18, 2013 at 8:15 AM, Pargeter, Christie :CO IS wrote: ** >Hi all – my Server team is asking me to remove files from the application >server that I don’t need anymore, to free up HDD. I was wondering about the >Workflow folders. Do I still need them or can I delete? > >The example is C:\Program Files\BMC >Software\BMCRemedyKnowledgeManagement\Workflow. This folder has 3.84 GBs in >it. > >Thanks > >ARS 7.6.4 SP 4 >ITSM 7.6.4 SP 4 >RKM 7.6.4 SP 4 >SLM 7.6.4 SP 1 >Window 2008 – 64 Bit >MS SQ 2005 >IIS/Tomcat >MidTier 7.6.4 SP 4 > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Write permissions errors with read (floating) license
Your submitter mode is probably the culprit. The Submitter Mode options are: * Locked — Enables users who have their name in the Submitter field to modify requests without a write license. This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed. * Changeable — Requires users to have a write license to change any record, including requests for which they are the submitter. https://docs.bmc.com/docs/display/public/ars81/Enabling+submitters+to+modify+requests If you have it set to Changeable, then users without a write licenses cannot modify records - even their own. Thanks, -David J. Easter From: Joe Castleman To: arslist@ARSLIST.ORG Sent: Monday, April 8, 2013 1:16 PM Subject: Re: Write permissions errors with read (floating) license Yes, among other things we are fetching the ordinal date and populating the home page. There are push fields on window open actions from the Home Page, though certainly not to all of the fields for which it is giving us errors. I did notice a discrepancy between the legacy server and the new server, old server had submitter mode = locked and the new one had submitter mode = changeable. When I have a chance to reboot I'll change it to locked, at least for consistency's sake. But I'm not sure whether it would make a difference in this case? Interesting note about the license allocation circa 7.6, because even when people don't get ARERR 331, they are acting like the float-read-warning is totally unfamiliar to them. But we have the same number of floating licenses, and users, that we always did. If I can get my mind "unwrapped around the wheel" I'll take a look through the user log file. Thanks, Joe On Mon, 8 Apr 2013 21:07:24 +0200, Misi Mladoniczky wrote: >Hi, > >The FLOAT-WRITE is grabbed as soon as the user performs any activity. > >The FLOAT-READ-WARNING is not displayed until the user tries to save something >requiring a FLOAT-WRITE. And it is only displayed the first time this happens. > >If you get message as soon as you login, I bet that you have some code that >actually performs a write, such as a Push-Fields. > >BMC has "fixed bugs" in the license allocation, and this might cause license >usage to increase. I think the major thing happened in 7.6, but I am not >sure... > >Turn on your user log, and check your license usage. Is it correct? > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > >Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): >* RRR|License - Not enough Remedy licenses? Save money by optimizing. >* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. >Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: SRM Admin Guide Required
With the introduction of the Wiki based documentation, there really aren't any "guides" anymore. But if you're on an older version, e.g. 7.6.04, you can get the SRM Admin Guide here: BMC Service Request Management 7.6.04 Administration Guide 28-Jan-2011 PDF If you're on a later version, you can look for your information by searching through the online documentation. For example, the 8.1.00 SRM documentation can be found here: Online documentation for BMC Service Request Management 8.1 and its service packs and patches HTM Thanks, -David J. Easter From: Rajat Sharma To: arslist@ARSLIST.ORG Sent: Monday, April 8, 2013 6:59 AM Subject: SRM Admin Guide Required ** Hi All, It will be really helpful if some one can share SRM Admin Guide with me. Thanks, Rajat _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
