Re: Securing Sensitive WO Information
I believe that feature is called Multi-Tenancy. On Fri, Aug 18, 2017 at 10:34 AM, Rackley, James A CIV < james.a.rack...@uscg.mil> wrote: > Oh Mighty Brain Trust, > > What is the recommended method to ensure that users with Work Order > permissions CANNOT see a specific subset of WOs via Global Search, WO > Console, Overview, AR Reporting, Analytics, or Smart Reporting? > Essentially, only users in a specific Support Group should be able to see > anything at all about WOs assigned to this Support Group. > > Thanks in advance! > > > Regards, > > Jim Rackley, PMP > CGFIXIT Service Manager > USCG, C4ITSC, Business Operations Division > > "You can't help everyone. But everyone can help someone." > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Cannot open SRD
What is your compatibility setting and the Enterprise mode is on ? On Thu, Jul 21, 2016 at 3:48 PM, Lockwood, Teresa - OCIO-CTS, Jacksonville FL wrote: > ** > > Banging my head against the wall with this one. I open the Service > Catalog Manager Console and search for an SRD. When I try to open it a > window momentarily pops us but then goes away never opening the SRD. Pop > up blockers are not on and I have it set so that pop ups will open in a new > window (tried new tab as well).What could I not be seeing? > > > > *Terri * > > > > *Internet Explorer 11* > > *ARS 8.1* > > > > > > > > > This electronic message contains information generated by the USDA solely > for the intended recipients. Any unauthorized interception of this message > or the use or disclosure of the information it contains may violate the law > and subject the violator to civil or criminal penalties. If you believe you > have received this message in error, please notify the sender and delete > the email immediately. > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How populate a table in a form with data from other form
Did you try to refresh the Tree / table after the form is loaded ? On Wed, May 27, 2015 at 3:57 PM, Ben Chernys < ben.cher...@softwaretoolhouse.com> wrote: > ** > > The AP stuff predates ITSM and is independent of ITSM. I expect you want > the value of the request id. Try AppRequest=$1$ > > > > Cheers, > > Ben Chernys > Senior Software Architect > [image: logoSthInc-sm] > > Canada / Deutschland > Mobile: +49 171 380 2329GMT + 1 + [ DST ] > Email: ben.cher...@softwaretoolhouse.com > Web: www.softwaretoolhouse.com > > We are a BMC Technology Alliance Partner > > > > > > Check out Software Tool House's free Diary Editor and our Freebies > Section for ITSM Forms and Fields spreadsheet. > > *Meta-Update**,* our premium ARS Data tool, lets you automate your > imports, migrations, *in no time at all*, without programming, without > staging forms, without merge workflow. > > > > *Meta-Archive* does ITSM Archiving your way: with your forms and your > multi-tenant rules, treating each root request as the tree of data and > forms that it is it is. > > > > Pre ITSM 7.6.04? Clarify? Roll your own? No problem! > > You can keep your valuable data! > > > http://www.softwaretoolhouse.com/ > > > > > > > > > > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Pamela Morales > Sent: May-27-15 12:02 > To: arslist@ARSLIST.ORG > Subject: How populate a table in a form with data from other form > > > > Hi everyone, > > > > > > I need help!! > > > > I'm adding a tab on CHG:Infrastructure Change on which should display a > table with data from AP:Question-Comment-Info. > > > > The search criteria is AppRequest=$Infrastructure Change ID$, this should > display a list of the registers that met the qualification. > > > > But it is not displaying nothing... > > > > Please your help > > > > Best Regards > > > > Pamela > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > > > > > - > > No virus found in this message. > > Checked by AVG - www.avg.com > > Version: 2015.0.5941 / Virus Database: 4354/9879 - Release Date: 05/27/15 > > > > > > - > > No virus found in this message. > > Checked by AVG - www.avg.com > > Version: 2015.0.5941 / Virus Database: 4342/9808 - Release Date: 05/18/15 > Internal Virus Database is out of date. > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Backpay for Federal Contractors
Please sign this petition if you agree to provide back pay to Federal contractors that did not get paid due to no fault of theirs or had to use up all of thier PTO's https://petitions.whitehouse.gov/petition/ensure-back-pay-federal-contractors/TfJ9bg0s Thanks, - Deepak ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Support Company based muti-tenancy
Got it. Makes sense if users have those kinds of access and are not limited to just the web access. Thanks for the reply. :) Deepak Sent from my iPhone > On Oct 9, 2013, at 5:47 PM, LJ LongWing wrote: > > ** > One down side to it is that active links are only client side. If these > people shouldn't have access to the data, then it needs to not even be > filters...it needs to be permissions. Active Links would stop someone from > getting the form openbut what about searches in consoles that show the > data? What about the ODBC/JDBC reporting capabilitiesthose don't fire > workflow...they just use permissions to access data. > > Active Links would provide one layer of 'stop'...but it would only be one, > and it would be overall ineffective in the entire system. > > >> On Wed, Oct 9, 2013 at 4:43 PM, Deepak Pathak wrote: >> ** >> So why can't we just create the necessary active links to impose those >> restrictions each time someone searches or tries to view / modify a change >> or incident? These can just be custom objects and when you put the form in >> search mode you could automatically restrict the search . >> >> Other than the complexity to derive the access restrictions I don't see any >> other downside to it. Am I incorrect ? >> >> Sent from my iPhone >> >>> On Oct 3, 2013, at 11:32 PM, Ray Gellenbeck wrote: >>> >>> ** >>> Agreed. >>> >>> We'd prefer the ability to say... >>> >>> "This group's tickets are invisible to everyone else, including sister >>> support teams within our company and other companies. >>> >>> This data in CMDB can be seen by all in our company, but not others. >>> >>> This data in CMDB can be seen by all companies >>> >>> These support KB articles are only for NOC people. >>> >>> These SRM catalog entries are for all companies except (x) and (y). >>> >>> etc" >>> >>> In Sony's case, we'd like to offer the app to other sister divisions while >>> keeping some elements proprietary to ours, but take it a step deeper and >>> say "the SOC's tickets cannot be viewed by anyone not in the SOC group(s)." >>> >>> I have played with 8.1 in a dev sandbox but not delved into multi-tenancy >>> changes yet. In 7.6.04, the model was insufficient in complexity/options >>> to allow this efficiently. >>> >>> Ray Gellenbeck >>> Mgr, BSM >>> Sony Network Entertainment Int'l >>> San Diego, CA >>> >>> From: John Marshall >>> To: arslist@ARSLIST.ORG >>> Sent: Thursday, October 3, 2013 8:46 AM >>> Subject: Re: Support Company based muti-tenancy >>> >>> ** >>> Hi Ryan, >>> >>> I think that this phrase sums up perfectly what multi-tenancy is “Tenancy >>> is based and controlled at the Company level”. >>> >>> However, I think for my issue I would like multi-tenancy to be defined as >>> “Tenancy is based and controlled at the _Organizational_ level while >>> allowing access to company level data” >>> >>> Here is what I _think_ the issues would still be trying to setup the system >>> with support users having unrestricted access and the end users having >>> access to specific companies. >>> >>> 1. If I give the support users "Unrestricted Access" then all the support >>> users will see ALL the tickets in the other organization’s area and we only >>> want them to see items in their area >>> >>> 2. End users belong to an overarching company of which all the other >>> (support) organizations are children of that company, so end users will >>> belong to that overarching company vs. a specific “sub company” >>> (organization) >>> Let me see if I can give a use case based on what I really want to do... >>> I work at GWU and ALL the users (end users and support users) will need to >>> belong to the company "GWU". >>> I also have 2 organizations, IT and AT, that want to be able to be >>> completely autonomous from one another but still use the same user base >>> (GWU users). I would like to setup the support user in the IT group to >>> belong to a IT “company/org” and the AT support users belong to a AT >>> “company/org” >>> So when a user calls IT to report an issue, I would like the IT people to >>> be able
Re: Support Company based muti-tenancy
So why can't we just create the necessary active links to impose those restrictions each time someone searches or tries to view / modify a change or incident? These can just be custom objects and when you put the form in search mode you could automatically restrict the search . Other than the complexity to derive the access restrictions I don't see any other downside to it. Am I incorrect ? Sent from my iPhone > On Oct 3, 2013, at 11:32 PM, Ray Gellenbeck wrote: > > ** > Agreed. > > We'd prefer the ability to say... > > "This group's tickets are invisible to everyone else, including sister > support teams within our company and other companies. > > This data in CMDB can be seen by all in our company, but not others. > > This data in CMDB can be seen by all companies > > These support KB articles are only for NOC people. > > These SRM catalog entries are for all companies except (x) and (y). > > etc" > > In Sony's case, we'd like to offer the app to other sister divisions while > keeping some elements proprietary to ours, but take it a step deeper and say > "the SOC's tickets cannot be viewed by anyone not in the SOC group(s)." > > I have played with 8.1 in a dev sandbox but not delved into multi-tenancy > changes yet. In 7.6.04, the model was insufficient in complexity/options to > allow this efficiently. > > Ray Gellenbeck > Mgr, BSM > Sony Network Entertainment Int'l > San Diego, CA > > From: John Marshall > To: arslist@ARSLIST.ORG > Sent: Thursday, October 3, 2013 8:46 AM > Subject: Re: Support Company based muti-tenancy > > ** > Hi Ryan, > > I think that this phrase sums up perfectly what multi-tenancy is “Tenancy is > based and controlled at the Company level”. > > However, I think for my issue I would like multi-tenancy to be defined as > “Tenancy is based and controlled at the _Organizational_ level while allowing > access to company level data” > > Here is what I _think_ the issues would still be trying to setup the system > with support users having unrestricted access and the end users having access > to specific companies. > > 1. If I give the support users "Unrestricted Access" then all the support > users will see ALL the tickets in the other organization’s area and we only > want them to see items in their area > > 2. End users belong to an overarching company of which all the other > (support) organizations are children of that company, so end users will > belong to that overarching company vs. a specific “sub company” (organization) > Let me see if I can give a use case based on what I really want to do... > I work at GWU and ALL the users (end users and support users) will need to > belong to the company "GWU". > I also have 2 organizations, IT and AT, that want to be able to be completely > autonomous from one another but still use the same user base (GWU users). I > would like to setup the support user in the IT group to belong to a IT > “company/org” and the AT support users belong to a AT “company/org” > So when a user calls IT to report an issue, I would like the IT people to be > able to > a) Retrieve the user records from the GWU pool of users (which we can with > Support Company Access Config) > b) Have the business rules for IT be used to process the ticket. > c) Not have the AT group be able to see the tickets that belong to IT > Then I would like the same to happen for the AT group when a user calls AT to > report an issue. > I think the highest priority is based on Incident and Problem, but this would > need to cascade to the other ITSM modules as well > Again, thanks for the input. Hopefully the above clears up a little bit what > I am looking for, however I think that might not be something that can be > done with just configuration options (but I am hoping to be proven wrong) > > John > > > > On Thu, Oct 3, 2013 at 9:53 AM, Downing, Ryan wrote: > ** > Hi John, > > If I understand your dilemma correctly then ITSM 8.1 should be able to handle > this scenario with the following assumptions: > > 1. Support people have "Unrestricted Access" > 2. End users have "Restricted Access" to the Company (department) to which > they belong > > In ITSM 8.1 multi-tenancy works as follows: > > Ø Multi-tenancy is a feature in the BMC Remedy Applications that enables you > to control which records and specific configuration data are exposed to a > user, based on the user’s permissions. Tenancy is based and controlled at the > Company level. Various forms in the BMC Remedy Applications expose one or > more Company fields that control the tenancy access for a given record. > Ø Row-level security typically works as follows: > o On main user facing transactional forms: > § Tenancy is based on the Customer Company and/or Process Company defined > on the record (sets field 112) > § Tenancy is also based on the Support Companies assigned to a record (sets > field 60900) > o Child forms: > § Child form should inhe
Re: Include fields from multiple Forms in filter Notification Message
I may want to add one more method, that is easier from the SQL standpoint. You could create a text display only form field that is populated by an Active Link on the parent form. Then create a direct SQL to update the display only field using the for XML option if you are using SQL server. This can then be formatted as HTML depending on your reporting needs. The HTML/ XML can be build on the fly and can be provided directly In the email you create for the notifications. I have created a Health monitor using that technique that can be scheduled to run, it runs SQL queries using the for XML option and sends out formatted HTML results of the SQL query in use. Thanks, Sent from my iPhone > On Oct 9, 2013, at 8:07 AM, "Champagne, Susan" > wrote: > > ** > Thanks Ray…much appreciated. > > Susan > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck > Sent: October-04-13 12:34 AM > To: arslist@ARSLIST.ORG > Subject: Re: Include fields from multiple Forms in filter Notification Message > > ** > Join form(s) or temp fields (take 2 steps...first step pull the values from > the other forms into temp fields, then use the temp fields in your other > action in the same filter). > > If you go join, remember the best practices regarding performance and depth > of joins. > > Ray Gellenbeck > Mgr, BSM > Sony Network Entertainment Int'l > San Diego, CA > > From: "Champagne, Susan" > To: arslist@ARSLIST.ORG > Sent: Thursday, October 3, 2013 11:59 AM > Subject: Re: Include fields from multiple Forms in filter Notification Message > > ** > Thanks Tauf; I will likely take this route, but…So, am I correct in assuming > that there is no way to include fields from multiple forms in one filter? > > Susan > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury > Sent: October-03-13 2:56 PM > To: arslist@ARSLIST.ORG > Subject: Re: Include fields from multiple Forms in filter Notification Message > > ** > Susan, > You could create workflow so that when the task is set to closed, you pull > that data from the task work info form and append all the data you grab to > the Notes field with some sort of delimiter. Then you can include the notes > in your notification. If you don't want to use notes, you could create an > additional field to hold this data. > > Sent from my iPhone > > On Oct 3, 2013, at 11:49 AM, "Champagne, Susan" > wrote: > ** > Hi folks, > I currently have a filter that sends a notification message to a task > submitter, alerting him/her when a task status changes to “Closed”. I have > been asked to add the Work Info fields, summary, notes, submitted by, and > submitted date, to the notification message. I’m not finding anything in the > guides that indicates how to pull fields into a filter notify action from > multiple forms. Since the primary form is TMS:Task, I seem to be limited to > using fields from this form only. > > Can anyone tell me if there is a way to include fields from another form? > > Tx > > Susan > > > > > The information contained in this e-mail and document(s) attached are for the > exclusive use of the addressee and may contain confidential, privileged and > non-disclosable information. If the recipient of this e-mail is not the > addressee, such recipient is strictly prohibited from reading, photocopying, > distributing or otherwise using this e-mail or its content in any way. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > The information contained in this e-mail and document(s) attached are for the > exclusive use of the addressee and may contain confidential, privileged and > non-disclosable information. If the recipient of this e-mail is not the > addressee, such recipient is strictly prohibited from reading, photocopying, > distributing or otherwise using this e-mail or its content in any way. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > The information contained in this e-mail and document(s) attached are for the > exclusive use of the addressee and may contain confidential, privileged and > non-disclosable information. If the recipient of this e-mail is not the > addressee, such recipient is strictly prohibited from reading, photocopying, > distributing or otherwise using this e-mail or its content in any way. > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answe
Re: corrupted display of hpd:help desk
I attended a session with Ashitosh Deshpande who is the BMC lead engineer for the mid-tier. Here are a quick set of pointers from him during his session. 1. Set Themis tier to preload the cache. After elegantly starting tomcat shut it down elegantly. It may take several minutes since this writes the entire index it just created to the disk. 2. Make a copy of the cache folder. ( they are right now working on along this automatic where a copy of the folder is maintained and is copied over ) 3. Never flush cache unless you want to rebuild everything. Always SYNC cache. Sync will rebuild the changed objects on the mid tier instead of all the objects. (You may have to do this on every server based on if you are on a server group.) 4. Reset the IE or Firefox browser cache on the client machine. Also, it may be a good idea to flush the storage cache for the flash plugin. We have seen that this is set to 100 k by default and may be the culprit especially for menus. ( there is a known bug with the menus where it causes cache corruption, but sync and flush cache on the client will help) 5. If you have the thick client it maybe a good idea to pull up the incident there just to make sure that the corruption is in the mid-tier or the client and not the AR Server. Let me know if these steps help. Thanks, Sent from my iPhone > On Oct 9, 2013, at 8:08 AM, LJ LongWing wrote: > > ** > Chuck, > What you are seeing is classic cache corruption. The fix is to flush the > cache, which of course can be 'bad' for performance, so it should be done at > a time that the server is not in heavy use. > > >> On Wed, Oct 9, 2013 at 6:29 AM, SUBSCRIBE arslist Chuck Benesh >> wrote: >> Hi, >> >> We are running Remedy ITSM 7.6.04 SP2. Over the past month or two, we've >> been having an issue with Remedy displaying a "corrupted" incident form. >> Fields are missing, or in the wrong place. The attachment shows a current >> example, where the Assignee field displays instead of the Summary field. If >> they user enters a value and submits, they get an error that Summary can't >> be blank. >> >> There is a lot more I could say about this, and what we've tried. But, I'm >> wondering if anybody else has seen this, and been able to fix it. >> >> Thanks, >> >> Chuck >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Active Link Weirdness
Use at least one field from the other form to the form you are setting a value and it will take the hard coded value. I have used that in the past. It can be a dummy value that may be over written by a correct value in the sequence by another AL... I guess I am just repeating what was already said...:) Sent from my iPhone On Sep 23, 2013, at 2:46 PM, "Mueller, Doug" wrote: > ** > Claire, > > As LJ has indicated, this is behavior that the system has had from the > beginning. > > For better or worse, the system is recording all data that it needs to > perform the operation and is not > keeping extraneous data that has no value. > > Well, since you are not pulling any data from the other form, the system is > not keeping the form or the > query. All it needs is the hard coded value being assigned. > > Now, you could argue, but I want the query because I want the "no match" > criteria to determine whether > the hard coded value is assigned or not….. > > But, unfortunately, that is not the way the system works. Because you have > not specified a value to pull > back, we don't have in the protocol a place to store the form/query. > > If you are wanting to conditionally save a hard coded value, you can alter > your definition just slightly…. > > Put in your form and query and assign your hard coded value. AND, pull back > the entry ID to a temp field > that you are not using. You don't need that ID, but now there is a field and > it will retain the query and > form. > > I hope this helps, > > Doug Mueller > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj > Sent: Monday, September 23, 2013 12:40 PM > To: arslist@ARSLIST.ORG > Subject: Re: Active Link Weirdness > > ** > Claire, > I can guarantee you that you haven't made them 'like this', ever...or not > since I started working on Remedy back in 3.2 worldI'll tell you what's > happening, and how to fix it. > > Sothis is further complicated because of Dev Studio not refreshing as > soon as it happens like Admin tool used tobut this is a consistent > behavior since early releases. > > When you do a set field from another form, you need to pull something back > from that form, in your screen shots, you are hard coding the only thing you > are setting, so Remedy decides that you don't actually NEED the other form > being you aren't using any of the resultsso it puts it back to 'current > transaction' > > So...to be able to do what you want, you need to pull a value from the other > form, I typically pull the Request ID, and then use another piece of workflow > to determine if that field is null or not, and take action on that > > > On Mon, Sep 23, 2013 at 1:31 PM, Sanford, Claire > wrote: > ** > I created an Active Link in Dev. Tested it and it worked. I > then opened it up in Dev Studio and most of my qualifications were gone! > Poof! > > I’ve made AL’s like this for years! I can’t figure out what is wrong. I > re-made it, same thing happened after saving it. The screen shots show the > qualifications when I save it and then when I open it they are gone. > > > What stupid, small thing am I missing? << File: QualBlanks.jpg >> > > ITSM 7.6.04 SP2 > ARS 7.6.04 SP3 > Oracle 11.2.0.3.0 - 64bit Production > Win 2008 Server > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > claire.sanf...@memorialhermann.org > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Escalation
Are you on a single server on a server group? Sent from my iPhone On Aug 22, 2013, at 12:57 PM, "Koyb P. Liabt" wrote: > ** > > > *** > Yes the escalations were still running after the reboot. > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza > Sent: Wednesday, August 21, 2013 7:06 PM > To: arslist@ARSLIST.ORG > Subject: Re: Escalation > > > ** > > Pretend to appear stern very angry when disabling those Escalations J > > > > I’m kidding. > > > > I think you have done what needs to be – Are you having a problem despite > having done these steps? > > > > Joe > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt > Sent: Wednesday, August 21, 2013 6:13PM > To: arslist@ARSLIST.ORG > Subject: Escalation > > > > Hi, > > > > I do not want an escalation to run. I disabled the escalation via the Dev > Studio and restarted the AR System services. I did not go into ar.cfg and > set Disable Escalations to "True." Is there another way to stop the > escalation from running? > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: > "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Direct SQL in a workflow
I am using some XPATH for XML statements using SQL 2008, to update the results of a formatted SQL query results to a field of type text. In this workflow, I would like to email the results of this query in a subsequent filter, that fires after the Direct SQL action. However, I find that this only has access to the old value in the field regardless of the just updated field value. Is there something that can be done where the subsequently fired filter can access the just updated value in the table by the Direct SQL ? Deepak Pathak ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Rejection of Changes and reason why
I had added this earlier using a filter. However, I was never able to add the justification text when it is approved. I did trace this earlier, using some workflow logs and I believe the justification text is not kept on the Signature form, I believe I traced it down to the API. I am on 7.6.04 SP 1, so not sure if that change in the coming SPs. Deepak Pathak On Dec 14, 2012, at 11:35 AM, "Mueller, Doug" wrote: > ** > Mike, > > Sorry for the delayed response. > > I have good news and bad news…. > > The bad news is that you are one digit off. The good news is that the > current releases have this solved. > > There was recognition that this wasn't visible enough and in 7.06.04 (there > is that pesky digit later than > your 7.06.03 version), rejection reasons are pushed back to the change in a > work log entry so it is there and > available without having to hunt it down. > > I included a screen shot showing an example of a rejection work log line (if > the list lets it through). > > So, not a dumb question at all. Yes, it is not easy enough in your version > and before. The issue has been > addressed (and no, there is no patch to 7.06.03 for this issue) going forward. > > Not the answer you wanted I am sure, but hope for the future. > > Doug Mueller > > > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Burton > Sent: Wednesday, December 05, 2012 8:51 AM > To: arslist@ARSLIST.ORG > Subject: Rejection of Changes and reason why > > ** > Hi, > > Using 7.6.03. > > If a user rejects a change via Approval Central and a reason why it was > rejected is entered in to the Justification For Action field, where would you > be able to find that information on the associated change? > > The reason I ask is that we have customers who login to review and then > approve or reject changes and they are typing feedback in to the > Justification For Action field. We then see the change has been rejected but > are unable to find the reason why, so have to ask the customer, which is a > tad embarrasing. > > I would expect it to appear in the Comments field of the Change Signature > Detail form, but sadly not. > > Sorry if a dumb/stuipd question. > > Cheers > > - > Mike > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
