Re: Mid-Tier not logging off properly
I am trying to fix this issue too. It still occurs and is causing the application and server licenses to be heldServer 7.0.1 On 12/3/07, Durrant, Michael M. - ITSD [EMAIL PROTECTED] wrote: ** There was a big (6+ weeks) discussion in March/April about the license-locking feature of the Mid-Tier when users close the browser window instead of logging out. Has this changed at all? Is there any work around? I saw the PERFORM-ACTION-EXIT-APP method, but that seems to yield inconsistent results (Java errors, etc). Thanks, Michael The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: French - Accentes characters appear '?'
Hi all, It's occuring on both the user tool and client. On Nov 10, 2007 5:28 AM, Rami S Ayoub [EMAIL PROTECTED] wrote: ** ** This issue from the Web or User Tools or Both ? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Emad Zaky Sent: Saturday, November 10, 2007 12:43 AM To: arslist@ARSLIST.ORG Subject: Re: French - Accentes characters appear '?' Subject: Re: French - Accentes characters appear '?' ** ENV: Oracle 10g Solaris 10 ITSM 7.0.1 Server 7.0.1 Patch 4 On 11/9/07, Emad Zaky [EMAIL PROTECTED] wrote: Hi all, I have this issue: The forms display Accented French Characters as question marks, while data entered in form show correctly and are retrieved correctly. Any input is appreciated... Regards, Emad __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Version 7.0.01 Patch 005 for BMC ARS - Server running on Solaris
My issue with Patch 4 was : a) Requencing of tasks b) Deleting an alternate approver They both crashed the server, and I tracked it down to the execution of the $PROCESS$ Application-Query-Delete-Entry I installed Patch 5 and tested and the issue went away. I haven't seen anything funny so far Oracle 10g Solaris 10 Regards, Emad On 11/9/07, Axton [EMAIL PROTECTED] wrote: ** If you are using Solaris, libumem will point you right to the source. It's a bit of a learning curve, but it will point you to the process, library, and function that performed an illegal memory operation. Axton Grams On Nov 9, 2007 9:01 AM, Howard Richter [EMAIL PROTECTED] wrote: Axton, I think your correct. It took me a little to long to find that a plig-in was causing a arseverd crash. I wonder what else is hiding from me. Howard On Nov 9, 2007 8:46 AM, Axton [EMAIL PROTECTED] wrote: I tried running arserver patch 4 with itsm 7 on Solaris with the libumem memory allocator. That was a no show, as the thing wouldn't even start up. Me thinks there are lots of illegal memory operations buried in all those plugins. Axton Grams On Nov 9, 2007 7:49 AM, Howard Richter [EMAIL PROTECTED] wrote: I found that my ars patch 4 and patch 5 crashing are caused by the plugin libarcdcQuery.so from patch 2 of itsm. I am wating from BMC to give me a fix. Try what I did and take the plugins out of the loop and see if the server stays ups, mine was creahing every 2 minutes. Howard On Nov 9, 2007 2:55 AM, George Jungle [EMAIL PROTECTED] wrote: ** Hey Carey, Childhood wasn't too bad, you just gotta have a great sense of humour :-) Luckily growing up in a remote island in the indian ocean works in my favour as no oen really knew it! was only when i got here that i realised what it was. Otherwise, we're running Solaris 10 + Oracle 10g, and can see the issue occuring when we attempt to resequence tasks throughout the tool. It's pretty strange and we're getting an issue raised with BMC now. I'd love to hear what everybody else is getting when they try this with Patch 5. looks like we might have to put this into Produciton in a hurry... not good, but you gotta do what you gotta do. Thanks all. George On 11/9/07, Carey Matthew Black [EMAIL PROTECTED] wrote: Ok.. It is Friday... so (please forgive me...) It is not the patch that is causing the crash ... it is that darn Tree! (Watch out for that Tree!) We have a dev server with ITSM Service Desk v7.0.02 patch 005. (Totally clean install on Linux with Oracle.) We have not yet put the server under any load, but have also not seen the server crash on us for unexplained reasons. Do you have any idea what might be triggering your issue? Although I did find it down tonight... looks like the OS rebooted... hum need to go poke the sysAdmin to find out what happened. :( Ah.. more work for tomorrow. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. P.S. If George Jungle is really your name... you must have had a rough childhood. I thought being named Carey was tough. ( http://en.wikipedia.org/wiki/George_of_the_Jungle ) On Nov 8, 2007 11:00 PM, George Jungle [EMAIL PROTECTED] wrote: ** Hey guys, We just applied patch 4 in an attempt to stop the server crashing, but as we've all read, it is still crashing. Can anyone comment on whether patch 5 is successful in stopping the crashes? Thanks. George On 11/1/07, Axton [EMAIL PROTECTED] wrote: Let me know how that goes. I am still on 7.0.1 patch 1 due to critical flaws in 7.0.1 patches 2, 3, and 4 (all crash the server). Thanks, Axton Grams On Oct 31, 2007 11:19 AM, Jarl Grøneng [EMAIL PROTECTED] wrote: Yes, running 7.01 and patch 5 on solaris. Since it fixed a couple of bugs (both crash the server) it will soon be installed on prodution. -- Jarl On 10/31/07, Ferreira, Frans F [EMAIL PROTECTED] wrote: ** Hi everybody Has any body out there applied this patch and what is the outcome? Frans Ferreira Senior Technical Consultant
French - Accentes characters appear '?'
Hi all, I have this issue: The forms display Accented French Characters as question marks, while data entered in form show correctly and are retrieved correctly. Any input is appreciated... Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: French - Accentes characters appear '?'
ENV: Oracle 10g Solaris 10 ITSM 7.0.1 Server 7.0.1 Patch 4 On 11/9/07, Emad Zaky [EMAIL PROTECTED] wrote: Hi all, I have this issue: The forms display Accented French Characters as question marks, while data entered in form show correctly and are retrieved correctly. Any input is appreciated... Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Malloc Failed on Server (U)
I had the same defect. Patch 5 is the solution... On 11/1/07, Remedy Service Desk [EMAIL PROTECTED] wrote: ** I think this is defect and has been fixed in AR Server patch 5 Thanks Sunil On 11/1/07, Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED] wrote: UNCLASSIFIED On a Windows server, a MALLOC error is a memory allocation error Bounce the server then retry you export (or import) Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, November 01, 2007 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Malloc Failed on Server Well I tried the following separately: Forms, Active Links, Filters, Escalations, Active Link Guides, Filter Guides and Menus. No problems, except for Forms that is where I get the Malloc Error. Suggestions? Thanks! T. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave Sent: Thursday, November 01, 2007 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Malloc Failed on Server Hi, Are you trying to export all definitions, or just selected/related workflow for specific forms? Is it occurring when you select forms and click Add all related, or when you're actually performing the export of the defs? We're on the same release/server as you, and so far haven't encountered any such issues (although we've had issues with the importing of the defs to the live system) - could you be experiencing some issues with corruption of forms? Possibly try with subsets of the data and start building that up to see if you can identify a possibly corrupt form/piece of workflow? Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of T. Dee Sent: 01 November 2007 12:31 To: arslist@ARSLIST.ORG Subject: Question: Malloc Failed on Server Good morning. I was wondering if anyone has come across this error Malloc failed on server (ARERR 300). I get this error when I tried to export my workflow to a definition file. I'm running AR Admin 7.0.01 Patch 002, ARS 7.0.01 patch 002 200704021644, SQL 2005. Any suggestions would be greatly appreciated. Thanks - have a good day. T. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Please consider the environment before printing this e-mail or its attachments. This e-mail (and any attachments) contains information, which is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient you must not copy, distribute or use it for any purpose or disclose the contents to any person. If you have received this e-mail in error, please notify us immediately at [EMAIL PROTECTED] The information contained in this e-mail (and any attachments) is supplied in good faith, but the sender shall not be under any liability in damages or otherwise for any reliance that may be placed upon it by the recipient. Any comments or opinions expressed are those of the originator not of NTT Europe Ltd. unless otherwise expressly stated. NTT Europe Limited is a company registered in England and Wales with company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link: http://www.ntteurope.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SLM - Pay to upgrade from SLA - Anybody fight this and win?
I won the battle twice
I think your argument should focus on why should we pay if the product is
discontinued?. More features doesn't account for a purchase (look at the
features from ITSM 6 to 7)...
It would be helpful to throw in a little incentive, like a promise of future
Remedy expansion, licenses etc
If worse comes to worse, you may need to review all the license agreements
and similar cases in other BMC products
My personal opinion is that this is unfair...
Regards,
Emad
On 10/31/07, Covert, Jack [EMAIL PROTECTED] wrote:
Thanks Don, good info...
Jack
Corporate IT
Enterprise Systems Management
Remedy Support Team
Remedy Support Team Home Page
http://collaborate.mckesson.com/sites/esm/remedy
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED]
Sent: Wednesday, October 31, 2007 3:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM - Pay to upgrade from SLA - Anybody fight this and win?
Jack:
We were in the same position earlier this year but lost the battle. As
our sales rep explained it, they discontinued the older product (SLA
6.0) and were no longer going to upgrade or support it. To appease our
complaining, they offered us the new product (SLM 7.0) at zero cost - we
just had to pay the difference in maintenance for the balance of our
annual contract (i.e. the difference between the unused portion of SLA
maintenance and the pro-rated expense for the new product). It's my
understanding that this was a one-time offer that had to be processed
by June 30, 2007.
Note that none of the above mentions functionality or features, it was
simply a product direction decision. If I were you, I would question my
sales rep as to why they didn't work with you to take advantage of the
one-time offer. Even though you weren't ready to move to 7.x at that
time, it obviously would have to been to your advantage to process the
SLA to SLM migration before June '07.
- Don
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Covert, Jack
Sent: Wednesday, October 31, 2007 11:56 AM
To: arslist@ARSLIST.ORG
Subject: SLM - Pay to upgrade from SLA - Anybody fight this and win?
This is a multi-part message in MIME format.
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Okay, so here's the deal. We've owned SLA for many years and always
paid maintenance. All we really needed was a simple escalation tool.
Now we're upgrading to 7 and they're saying we have to pay another $30k
plus maintenance (80% discount I guess) to upgrade to 7 because it has
extra features.
=3D20
We've been paying for maintenance, which entitles us to an upgrade. If
they want to throw in a bunch of bells and whistles (none of which we
need), they should either have an SLM light that we can upgrade to for
free or a free upgrade to the full blown SLM.
=3D20
Am I crazy here or ? Anybody else have this problem? Anybody else go
to the mattresses w/ BMC? How'd it turn out?
=3D20
Jack Covert
=3D20
Corporate IT
Enterprise Systems Management
Remedy Support Team
=3D20
=3D20
Remedy Support Team Home Page
http://collaborate.mckesson.com/sites/esm/remedy
http://collaborate.mckesson.com/sites/esm/remedy
=3D20
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where
the Answers Are
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Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?
Hi Chad, I had the latest Patch 4 drop.. We tested with Patch 5 and it works... Regards, Emad On 10/27/07, Melissa Reed [EMAIL PROTECTED] wrote: Does anyone have an answer for this? I'm experiencing something very similar to this. My Solaris environment is not having the problem that I have on Windows. When a non-admin user is trying to run INT:HPDTMS:INC:ActivateTaskandTGBuildFlow (during a save task), they get the malloc error. After I gave her admin permissions, she was able to save a task. Thanks! Melissa On Sep 18, 3:07 pm, Hall Chad - chahal [EMAIL PROTECTED] wrote: I've tried using both Remedy User 6.3 patch 20 and Remedy User 7.0.1 patch 4 against a 7.0.1 patch 4 AR Server. I can't reproduce this problem. Again, I appear to be running the first drop of AR Server 7.0.1 patch 4 so this may be something that was broken in the second drop. Emad - can you confirm the timestamp on the arserver executable that you are currently running? Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, September 18, 2007 10:01 AM To: [EMAIL PROTECTED] Subject: Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone? Emad, To add to what Chad has to say, it could also be a issue with your client. Is your client version/patch the same as the server version/patch? If not update it and check to see if this condition prevails.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Hall Chad - chahal Sent: Tuesday, September 18, 2007 9:14 AM To: [EMAIL PROTECTED] Subject: Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone? ** I tried it on active links as a non-admin user and still couldn't reproduce the problem. Either I have a different drop of 7.0.1 patch 4 (possible) or there is some unknown variable at play. My arserver.exe timestamp property is 200708141640. Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Emad Zaky Sent: Monday, September 17, 2007 8:45 PM To: [EMAIL PROTECTED] Subject: Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone? ** Try it on an Active Link with a user having non-admin permissions but having permissions on the Active Link That is the condition I found which causes issues. For out-of-the-box workflow that uses this type of AL try: Changing Task sequence using the up-down arrows beside the table-field on a change request (not sure whether the same is on incidents or not) On 9/17/07, Hall Chad - chahal [EMAIL PROTECTED] wrote: ** I've been testing 7.0.1 patch 4 so I just tried this out myself. It worked fine and didn't cause any errors anywhere. I tried executing it in both filters and active links, and both worked fine. Is there some other configuration setting that contributes to this that I may not have? Chad Hall (501) 342-2650 From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Emad Zaky Sent: Saturday, September 15, 2007 1:06 PM To: [EMAIL PROTECTED] Subject: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone? ** Hi All, It seems that the culprit in this error is the execution of the $PROCESS$ Application-Query-Delete-Entry On active Links. True enough we are now able to replicate the crash Hopefull this will be fixed in Patch 5 :(: Regards, Emad __20060125___This posting was submitted with HTML in it___ * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. * ___ UNSUBSCRIBE or access ARSlist Archives
Oracle 10g , ITSM 7, Case Sensitivity
Hello Listers, Has anyone managed to run AR 7.0.1 on Oracle 10g with case insensitivity on? I would like to share the experience. Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Application-Query-Delete-Entry and server crash...
Hi, This is a defect. I had the exact same error. It appeared in patch 4 and was resolved in Patch 5 (we are still testing itbut that specific error is gone) Regards, Emad On 10/22/07, Ray Palla [EMAIL PROTECTED] wrote: ** I've seen this bug before and a better work around is to put a filter on the form to delete entry after all the other workflow is done... no loop needed. ISS03154144. R -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Joe D'Souza *Sent:* Monday, October 22, 2007 2:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Application-Query-Delete-Entry and server crash... ** A workaround in case its a bug and you cannot use the Application-Query-Delete-Entry would be to use Application-Delete-Entry using a AL guide. Use the AL guide to loop through the records that have to be deleted, and pick the Entry ID of each of these records and use the Application-Delete-Entry to delete the individual entries while the workflow runs through that loop.. You may require to build a table field to have that guide run through that loop. Cheers ** *Joe D'Souza* -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG]On Behalf Of Carey Matthew Black Sent: Monday, October 22, 2007 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: Application-Query-Delete-Entry and server crash... Jarl, For some reason I actually think this is an old bug that has returned. I would suggest that you push BMC a bit to see if they can find an old bug related to this failure. If they can find it then they should reopen that old bug and tack more time on it. ( IMO ) An old ARSList post also suggests this: Thomas Bean date: Nov 7, 2005 3:50 PM snip In general, these seem to be the basic rules for creating the search qualification for this run process command: 1. The form name parameter does not need to be enclosed in double-quotes unless the form name contains spaces. 2. In the qualification, any fields in the target form need to be referenced by their field ID enclosed in single quotes. Fields from the current form need to be referenced by the field name enclosed by dollar signs, enclosed by double-quotes. 3. Parentheses can be added around qualification elements for clarity. Maybe if you update the action to use field ID's the problem could be avoided? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/22/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Defect SW00275269 is logged for this issue, should be fixed in patch 5... -- Jarl snip -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG]On Behalf Of Jarl Grøneng Sent: Saturday, October 20, 2007 3:22 PM To: arslist@ARSLIST.ORG Subject: Application-Query-Delete-Entry and server crash... Hi, We see that the server crash when running this active link: INT:CHGTMS:CRQ:ChangeSequence_OneLevelUp_ReBuildFlow This does a Set Field with a $PROCESS\$ Application-Query-Delete-Entry. If we change the active link to do a Run Process @@:Application-Query-Delete-Entry, this shows up in arerror.log: Failure during an attempt to perform an application command (ARERR 4554)Application-Query-Delete-Entry TMS:Flow .. ARS 7.01 patch 4 Solaris 9 Oracle 9 ITSM7 patch 4 Running patch 2 also crash the server, but then its the notify function that crash the server... -- Jarl __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?
Try it on an Active Link with a user having non-admin permissions but having permissions on the Active Link That is the condition I found which causes issues. For out-of-the-box workflow that uses this type of AL try: Changing Task sequence using the up-down arrows beside the table-field on a change request (not sure whether the same is on incidents or not) On 9/17/07, Hall Chad - chahal [EMAIL PROTECTED] wrote: ** I've been testing 7.0.1 patch 4 so I just tried this out myself. It worked fine and didn't cause any errors anywhere. I tried executing it in both filters and active links, and both worked fine. Is there some other configuration setting that contributes to this that I may not have? *Chad Hall* (501) 342-2650 -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Emad Zaky *Sent:* Saturday, September 15, 2007 1:06 PM *To:* arslist@ARSLIST.ORG *Subject:* Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone? ** Hi All, It seems that the culprit in this error is the execution of the $PROCESS$ Application-Query-Delete-Entry On active Links. True enough we are now able to replicate the crash Hopefull this will be fixed in Patch 5 :(: Regards, Emad __20060125___This posting was submitted with HTML in it___ *** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?
Hi All, It seems that the culprit in this error is the execution of the $PROCESS$ Application-Query-Delete-Entry On active Links. True enough we are now able to replicate the crash Hopefull this will be fixed in Patch 5 :(: Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Malloc Erros after Applying 7.0.1 Patch 4 anyone?
Hi All, We had an unstable version of Remedy AR Server PAtch 003 which used to crash every few minutes. Patch 004 was recomended and seemed to work, the server was stable. BUT on certain user actions we found the the connection to the user was severed with RPC error appearing to the user and this appearing in the arerror.log: hu Sep 13 15:57:09 2007 11 Timestamp: Thu Sep 13 2007 15:57:09.8251 Thread Id: 26 Version: 7.0.01 Patch 004 200708262106 Aug 26 2007 21:36:29 ServerName: itsmsrv02 Database: SQL -- Oracle Hardware: sun4v OS: SunOS 5.10 RPC Id: 458755 RPC Call: 117 (EXECAL) RPC Queue: 390635 Client: User tahuynh from Mid-tier (protocol 12) at IP address c5ac3eefcfe1d5dc:1e2ca7:114f2d46830:-7f60 Form: Logging On: On the user screen the error which appear is : Malloc failed on Server (ARERR 300) Testing on another server with Patch 4 we managed to replicate the error. Going to a server Patch 003 the workflow worked perfectly. Anyone has any ideas??? Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Malloc Erros after Applying 7.0.1 Patch 4 anyone?
InterestingCurrently I am on ITSM Patch 4. Sometimes it recovers on its own and other times restart. On 9/14/07, Ben Cantatore [EMAIL PROTECTED] wrote: ** I'm currently crashing about once every 2 weeks with stack errors; server dies and recovers within 5 minutes and once in awhile I see malloc errors prior to the crash. I was told that ARServer patch 4 with ITSM patch 5 should correct my issue. So my question to you is what ITSM patch are you on? Are you heavily customized? Also when you server crashes, does it recover on its own? Ben Cantatore Remedy Administrator Avon (914) 935-2946 *Emad Zaky [EMAIL PROTECTED]* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/14/2007 12:03 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Malloc Erros after Applying 7.0.1 Patch 4 anyone? ** Hi All, We had an unstable version of Remedy AR Server PAtch 003 which used to crash every few minutes. Patch 004 was recomended and seemed to work, the server was stable. BUT on certain user actions we found the the connection to the user was severed with RPC error appearing to the user and this appearing in the arerror.log: hu Sep 13 15:57:09 2007 11 Timestamp: Thu Sep 13 2007 15:57:09.8251 Thread Id: 26 Version: 7.0.01 Patch 004 200708262106 Aug 26 2007 21:36:29 ServerName: itsmsrv02 Database: SQL -- Oracle Hardware: sun4v OS: SunOS 5.10 RPC Id: 458755 RPC Call: 117 (EXECAL) RPC Queue: 390635 Client: User tahuynh from Mid-tier (protocol 12) at IP address c5ac3eefcfe1d5dc:1e2ca7:114f2d46830:-7f60 Form: Logging On: On the user screen the error which appear is : Malloc failed on Server (ARERR 300) Testing on another server with Patch 4 we managed to replicate the error. Going to a server Patch 003 the workflow worked perfectly. Anyone has any ideas??? Regards, Emad __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Malloc Erros after Applying 7.0.1 Patch 4 anyone?
I won't touch any more patches. I have been spending more time patching then developing. On 9/14/07, Rick Cook [EMAIL PROTECTED] wrote: ** Who can install ITSM patch 5 until they tell us what's in it? I won't. When I asked for the contents, they said they couldn't provide one, and then created a bug against the patch process. (Ya think?) How about fixing the bug in the product manager for letting such an obvious oversight occur? /rant /grumble *Rick* -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ben Cantatore *Sent:* Friday, September 14, 2007 9:31 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Malloc Erros after Applying 7.0.1 Patch 4 anyone? ** I'm currently crashing about once every 2 weeks with stack errors; server dies and recovers within 5 minutes and once in awhile I see malloc errors prior to the crash. I was told that ARServer patch 4 with ITSM patch 5 should correct my issue. So my question to you is what ITSM patch are you on? Are you heavily customized? Also when you server crashes, does it recover on its own? Ben Cantatore Remedy Administrator Avon (914) 935-2946 *Emad Zaky [EMAIL PROTECTED]* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/14/2007 12:03 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Malloc Erros after Applying 7.0.1 Patch 4 anyone? ** Hi All, We had an unstable version of Remedy AR Server PAtch 003 which used to crash every few minutes. Patch 004 was recomended and seemed to work, the server was stable. BUT on certain user actions we found the the connection to the user was severed with RPC error appearing to the user and this appearing in the arerror.log: hu Sep 13 15:57:09 2007 11 Timestamp: Thu Sep 13 2007 15:57:09.8251 Thread Id: 26 Version: 7.0.01 Patch 004 200708262106 Aug 26 2007 21:36:29 ServerName: itsmsrv02 Database: SQL -- Oracle Hardware: sun4v OS: SunOS 5.10 RPC Id: 458755 RPC Call: 117 (EXECAL) RPC Queue: 390635 Client: User tahuynh from Mid-tier (protocol 12) at IP address c5ac3eefcfe1d5dc:1e2ca7:114f2d46830:-7f60 Form: Logging On: On the user screen the error which appear is : Malloc failed on Server (ARERR 300) Testing on another server with Patch 4 we managed to replicate the error. Going to a server Patch 003 the workflow worked perfectly. Anyone has any ideas??? Regards, Emad __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Configuring SLM Business Time Calendar\Holidays
Hi All, Can anyone tell me how to set-up Business time calendars\Holidays? Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
TMS:Task Fields lost Task User Read-Write Permissions
Hi, The TMS:Task form Task User permissions on the fields became read-only. We try to change it but there is no read write option. Users cannot submit any ticket. We also noticed in the Roles form not all computed groups are showing...We are not sure if this is related. Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
That Stupid CTM:AuditLogSystem Form!!!
Hi All, I hate the CTM:AuditLogSystem form. It grows and grows with useless data...never stops... It has reached 1.4 million records and counting. I would like to delete the entries because backups take 2 hours now. I can't do it from the User tool, I tried to delete using ARUtilities, but nothing...an hour glass and the number of records is the same... So any ideas, how can I do it from the DB level? Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Application Dispatch errors - ARERR 4454
Hi Everyone, ITSM 7.0.2 Patch 4 AR server Patch 3 SLM 7.0.3 Solaris 10 Oracle 10g I migrated a DB from Test to Prod and the I am getting the following errors in the arerror.log which are preventing SLM 7.0.3 from running. I deleted the enteries in the application Pending form in case there were references to the test server. Here is an excerpt of the arerror.log: Fri Aug 31 12:03:44 2007 390635 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:44 2007 Application-Command Dispatch Register-Category -sAssignment Engine -tAE-CHK-CONFIG -oaraps_ae .lck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyAssignEngSigUsr1Event Fri Aug 31 12:03:44 2007 390635 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:44 2007 Application-Command Dispatch Register-Category -sAssignment Engine -tAE-ASSIGN -oaraps_ae.lck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyAssignEngSigEvent Fri Aug 31 12:03:44 2007 390635 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:44 2007 Application-Command Dispatch Register-Category -sAssignment Engine -tAE-CACHE -oaraps_ae.lck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyAssignEngSigEvent Fri Aug 31 12:03:51 2007 390600 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:51 2007 Application-Command Dispatch Register-Category -sSLM BR Engine -tBR-CHK-CONFIG -oaraps_brie.l ck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyBRIESigUsr1Event Fri Aug 31 12:03:51 2007 390600 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:51 2007 Application-Command Dispatch Register-Category -sSLM BR Engine -tBR-BRIE -oaraps_brie.lck -l 9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyBRIESigEvent Fri Aug 31 12:08:51 2007 390600 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:08:51 2007 Application-Command Dispatch Register-Category -sSLM BR Engine -tBR-CHK-CONFIG -oaraps_brie.l ck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyBRIESigUsr1Event Fri Aug 31 12:08:51 2007 390600 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:08:51 2007 Application-Command Dispatch Register-Category -sSLM BR Engine -tBR-BRIE -oaraps_brie.lck -l 9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyBRIESigEvent Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
!Resent! Application Dispatch errors - ARERR 4454
-- Forwarded message -- From: Emad Zaky [EMAIL PROTECTED] Date: Aug 31, 2007 12:57 PM Subject: Application Dispatch errors - ARERR 4454 To: arslist arslist@arslist.org Hi Everyone, ITSM 7.0.2 Patch 4 AR server Patch 3 SLM 7.0.3 Solaris 10 Oracle 10g I migrated a DB from Test to Prod and the I am getting the following errors in the arerror.log which are preventing SLM 7.0.3 from running. I deleted the enteries in the application Pending form in case there were references to the test server. Here is an excerpt of the arerror.log: Fri Aug 31 12:03:44 2007 390635 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:44 2007 Application-Command Dispatch Register-Category -sAssignment Engine -tAE-CHK-CONFIG -oaraps_ae .lck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyAssignEngSigUsr1Event Fri Aug 31 12:03:44 2007 390635 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:44 2007 Application-Command Dispatch Register-Category -sAssignment Engine -tAE-ASSIGN -oaraps_ae.lck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyAssignEngSigEvent Fri Aug 31 12:03:44 2007 390635 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:44 2007 Application-Command Dispatch Register-Category -sAssignment Engine -tAE-CACHE -oaraps_ae.lck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyAssignEngSigEvent Fri Aug 31 12:03:51 2007 390600 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:51 2007 Application-Command Dispatch Register-Category -sSLM BR Engine -tBR-CHK-CONFIG -oaraps_brie.l ck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyBRIESigUsr1Event Fri Aug 31 12:03:51 2007 390600 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:03:51 2007 Application-Command Dispatch Register-Category -sSLM BR Engine -tBR-BRIE -oaraps_brie.lck -l 9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyBRIESigEvent Fri Aug 31 12:08:51 2007 390600 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:08:51 2007 Application-Command Dispatch Register-Category -sSLM BR Engine -tBR-CHK-CONFIG -oaraps_brie.l ck -l9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyBRIESigUsr1Event Fri Aug 31 12:08:51 2007 390600 : Failure during an attempt to perform an application command (ARERR 4554) Fri Aug 31 12:08:51 2007 Application-Command Dispatch Register-Category -sSLM BR Engine -tBR-BRIE -oaraps_brie.lck -l 9:itsmsrv02:/opt/ar/itsmsrv02/confRemedyBRIESigEvent Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
!HELP! - SLM does not move from attached status
Hi, ORacle 10g Solaris 10 SLM 7.0.3 AR system 7.0.1 Patch 3 ITSM Patch 4 I tried creating a bunch of SLA's and the correctly attach themselves to the incident and the status is attached. The problem is they never move from this status. I checked the generated filters and noticed this qualification on the milestone filter: ( 'Status' Resolved) AND ( 'zD_TADOccurred' = SL221932505200RtLo4wBSSHQABaYA ) The problem is that on the Help Desk form the value 'zD_TADOccurred' is always null so this filter does not fire. Anyone seen this before?? Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: !HELP! - SLM does not move from attached status
I made the terms and conditions very simple: Priority = Low. The start : Status = Assigned Stop : Status = Resolved Emad On 8/27/07, john rosquist [EMAIL PROTECTED] wrote: ** What are the terms and conditions? (this determines if the sla will attach) What are the start when and stop when conditions? John - Original Message From: Emad Zaky [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 27, 2007 4:31:42 PM Subject: !HELP! - SLM does not move from attached status ** Hi, ORacle 10g Solaris 10 SLM 7.0.3 AR system 7.0.1 Patch 3 ITSM Patch 4 I tried creating a bunch of SLA's and the correctly attach themselves to the incident and the status is attached. The problem is they never move from this status. I checked the generated filters and noticed this qualification on the milestone filter: ( 'Status' Resolved) AND ( 'zD_TADOccurred' = SL221932505200RtLo4wBSSHQABaYA ) The problem is that on the Help Desk form the value 'zD_TADOccurred' is always null so this filter does not fire. Anyone seen this before?? Regards, Emad __20060125___This posting was submitted with HTML in it___ -- Yahoo! oneSearch: Finally, mobile search that gives answershttp://us.rd.yahoo.com/evt=48252/*http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC, not web links. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS7 install with oracle 10G RAC ... the saga continues ... KM-000010001381 (UNCLASSIFIED)
For performance of applications on a single server it is ok. But I have noticed that if you run 2 AR servers with ITSM apps you get timeouts. Emad On 7/10/07, HARTWICK, SCOTT G CTR DISA JSSC [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE We have been having performance issues with our Oracle installation and found this KM article with some ideas on how to improve performance and initial configuration: * The following is information for ITSM 7.0.x installs within an Oracle environment: 1. Have your DBA set the SGA Size to min 250 and max 850. 2. Also, Knowledge Base entry KM-10001381 should prove to be helpful to you: * PROBLEM: Below are some settings which have been helpful for Oracle customers to avoid ARERR 91, 92, 93, 94 timeout issues, especially during application installations SOLUTION: 1) AR Server version 7.01 or AR Server version 6.03 patch 19 The above version or later contain new method of Oracle client calls which enhance performance 2) For Oracle 9i or 10g customer: add CURSOR_SHARING=FORCE to the Oracle init file, 3) For Oracle 9i or 10g customer: add the following parameters to ar.conf or ar.cfg Oracle-Cursor-Sharing: FORCE 4) For all Windows (with 2 CPU) customers, Suggest to assign private RPC to RE (in ar.conf or ar.cfg) RE-RPC-Socket: 390621 Private-RPC-Socket: 390621 10 10 For UNIX platforms, RE-RPC-Socket: 390621 Private-RPC-Socket: 390621 6 6 As always, turning of your database and ARServer is a task for your dba, system administrator and Remedy administrator working in concert. The settings above have proved helpful in several cases, but they should be used as a starting point for investigation rather than standard configuration applicable in all environments. A defect SW00254374 has been logged for Engineering to consider whether this information or an official recommendation should be included in the shipped product docs. ** Scott. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Tuesday, July 10, 2007 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: ARS7 install with oracle 10G RAC ... the saga continues ... Does this lead anyone to believe or have people noticed other general activities in the applications are slow based on this? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, July 10, 2007 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: ARS7 install with oracle 10G RAC ... the saga continues ... The issue is widespread, esp. with a remote Oracle db. Our servers are switched with fiber/gb. Even if I have 2 vm's runnning on the same physical host (one db and one ars), I see the same issue. The packet logs do not show a problem with throughput and my switches show no congestion. Axton Grams On 7/10/07, Shellman, David [EMAIL PROTECTED] wrote: When I spoke to support about how long it took the system to start up they said that start up was chatty between the server app and the database. With a network link that running near capacity (our case), flaky router/switch, slow link, etc the length of time to respond between app server and fb server is increased.. All these situations are often not apparent with out getting network folks involved. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Tue Jul 10 10:19:29 2007 Subject: Re: ARS7 install with oracle 10G RAC ... the saga continues ... The problem does not seem to be in the way that the query to the db, but in the way the results are processed. I don't know about that. If the problem was the way that arserverd is processing the results of the query, why would startup be like 1 minute when the db is on the same box? My bet is that this has something to do with the way that arserverd is connecting to oracle ... perhaps incorrect use of the api? All that waiting between queries really makes me think there's a timeout somewhere ... like waiting for a local listener to respond, i.e. looking for the database to be on the same machine, and only querying remotely when the local connection times out. Man, this is why I sometimes hate dealing with proprietary software. If this was open, you could bet someone would have fixed it by now, and if they hadn't we'd at least have a fighting chance of fixing it ourselves. thanks again, everyone for all your help. looks like the only answer for now is the Run-DMC
Re: ARS7 install with oracle 10G RAC ... the saga continues ... KM-000010001381 (UNCLASSIFIED)
Correction: 2 AR Servers on the same DB i.e. for load balancing. On 7/10/07, Emad Zaky [EMAIL PROTECTED] wrote: For performance of applications on a single server it is ok. But I have noticed that if you run 2 AR servers with ITSM apps you get timeouts. Emad On 7/10/07, HARTWICK, SCOTT G CTR DISA JSSC [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE We have been having performance issues with our Oracle installation and found this KM article with some ideas on how to improve performance and initial configuration: * The following is information for ITSM 7.0.x installs within an Oracle environment: 1. Have your DBA set the SGA Size to min 250 and max 850. 2. Also, Knowledge Base entry KM-10001381 should prove to be helpful to you: * PROBLEM: Below are some settings which have been helpful for Oracle customers to avoid ARERR 91, 92, 93, 94 timeout issues, especially during application installations SOLUTION: 1) AR Server version 7.01 or AR Server version 6.03 patch 19 The above version or later contain new method of Oracle client calls which enhance performance 2) For Oracle 9i or 10g customer: add CURSOR_SHARING=FORCE to the Oracle init file, 3) For Oracle 9i or 10g customer: add the following parameters to ar.conf or ar.cfg Oracle-Cursor-Sharing: FORCE 4) For all Windows (with 2 CPU) customers, Suggest to assign private RPC to RE (in ar.conf or ar.cfg) RE-RPC-Socket: 390621 Private-RPC-Socket: 390621 10 10 For UNIX platforms, RE-RPC-Socket: 390621 Private-RPC-Socket: 390621 6 6 As always, turning of your database and ARServer is a task for your dba, system administrator and Remedy administrator working in concert. The settings above have proved helpful in several cases, but they should be used as a starting point for investigation rather than standard configuration applicable in all environments. A defect SW00254374 has been logged for Engineering to consider whether this information or an official recommendation should be included in the shipped product docs. ** Scott. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Tuesday, July 10, 2007 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: ARS7 install with oracle 10G RAC ... the saga continues ... Does this lead anyone to believe or have people noticed other general activities in the applications are slow based on this? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, July 10, 2007 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: ARS7 install with oracle 10G RAC ... the saga continues ... The issue is widespread, esp. with a remote Oracle db. Our servers are switched with fiber/gb. Even if I have 2 vm's runnning on the same physical host (one db and one ars), I see the same issue. The packet logs do not show a problem with throughput and my switches show no congestion. Axton Grams On 7/10/07, Shellman, David [EMAIL PROTECTED] wrote: When I spoke to support about how long it took the system to start up they said that start up was chatty between the server app and the database. With a network link that running near capacity (our case), flaky router/switch, slow link, etc the length of time to respond between app server and fb server is increased.. All these situations are often not apparent with out getting network folks involved. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Tue Jul 10 10:19:29 2007 Subject: Re: ARS7 install with oracle 10G RAC ... the saga continues ... The problem does not seem to be in the way that the query to the db, but in the way the results are processed. I don't know about that. If the problem was the way that arserverd is processing the results of the query, why would startup be like 1 minute when the db is on the same box? My bet is that this has something to do with the way that arserverd is connecting to oracle ... perhaps incorrect use of the api? All that waiting between queries really makes me think there's a timeout somewhere ... like waiting for a local listener to respond, i.e. looking for the database to be on the same machine, and only querying remotely when the local connection times out. Man, this is why I sometimes hate dealing with proprietary software. If this was open, you could
Re: ARS7 install with oracle 10G RAC ... the saga continues ... KM-000010001381 (UNCLASSIFIED)
FORCE was recommended On 7/10/07, Tony Worthington [EMAIL PROTECTED] wrote: Now I'm confused. There's a cursor sharing whitepaper Oracle's Cursor Sharing for BMC(r) Remedy(r) Products that specifies that it be set at SIMILAR. Now which is it BMC. SIMILAR or FORCE? Best practices mandate specifically that, with 6.0.1, users should use force, and with 6.3 or 7.0, users should use similar, but the difference between the two settings is small. The syntax of the cursor_sharing setting in the ar.conf file is as follows (set only one): Oracle-Cursor-Sharing: SIMILAR Oracle-Cursor-Sharing: FORCE -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 HARTWICK, SCOTT G CTR DISA JSSC [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/10/2007 11:02 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ARS7 install with oracle 10G RAC ... the saga continues ... KM-10001381 (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE We have been having performance issues with our Oracle installation and found this KM article with some ideas on how to improve performance and initial configuration: * The following is information for ITSM 7.0.x installs within an Oracle environment: 1. Have your DBA set the SGA Size to min 250 and max 850. 2. Also, Knowledge Base entry KM-10001381 should prove to be helpful to you: * PROBLEM: Below are some settings which have been helpful for Oracle customers to avoid ARERR 91, 92, 93, 94 timeout issues, especially during application installations SOLUTION: 1) AR Server version 7.01 or AR Server version 6.03 patch 19 The above version or later contain new method of Oracle client calls which enhance performance 2) For Oracle 9i or 10g customer: add CURSOR_SHARING=FORCE to the Oracle init file, 3) For Oracle 9i or 10g customer: add the following parameters to ar.conf or ar.cfg Oracle-Cursor-Sharing: FORCE 4) For all Windows (with 2 CPU) customers, Suggest to assign private RPC to RE (in ar.conf or ar.cfg) RE-RPC-Socket: 390621 Private-RPC-Socket: 390621 10 10 For UNIX platforms, RE-RPC-Socket: 390621 Private-RPC-Socket: 390621 6 6 As always, turning of your database and ARServer is a task for your dba, system administrator and Remedy administrator working in concert. The settings above have proved helpful in several cases, but they should be used as a starting point for investigation rather than standard configuration applicable in all environments. A defect SW00254374 has been logged for Engineering to consider whether this information or an official recommendation should be included in the shipped product docs. ** Scott. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Tuesday, July 10, 2007 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: ARS7 install with oracle 10G RAC ... the saga continues ... Does this lead anyone to believe or have people noticed other general activities in the applications are slow based on this? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, July 10, 2007 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: ARS7 install with oracle 10G RAC ... the saga continues ... The issue is widespread, esp. with a remote Oracle db. Our servers are switched with fiber/gb. Even if I have 2 vm's runnning on the same physical host (one db and one ars), I see the same issue. The packet logs do not show a problem with throughput and my switches show no congestion. Axton Grams On 7/10/07, Shellman, David [EMAIL PROTECTED] wrote: When I spoke to support about how long it took the system to start up they said that start up was chatty between the server app and the database. With a network link that running near capacity (our case), flaky router/switch, slow link, etc the length of time to respond between app server and fb server is increased.. All these situations are often not apparent with out getting network folks involved. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Tue Jul 10 10:19:29 2007 Subject: Re: ARS7 install with oracle 10G RAC ... the saga continues ... The problem does not seem to be in the way that the query to the db, but in the way the results are processed. I don't know about that. If the problem was the way that arserverd is processing the results of the query, why would startup be
Re: ARS7 install with oracle 10G RAC ... the saga continues ...
Yes..I have seen this before. Can you login to the Admin tool after the server starts up? On 7/9/07, Andrew Hicox [EMAIL PROTECTED] wrote: ** Hello everyone: I've managed to get through the (incredibly flawed) solaris 10 arsystem 7 install. This is 7.0.01 patch 2. I'm using oracle 10G client library with a remote database on an oracle 10 Rapid Application Cluster. So ... now the server is INCREDIBLY slow to start. The server is configured to run on a TCP port (1). When I issue the 'arsystem start' command, I get the usual output on the console indicating that the server has started. However, the TCP port is not listening, and of course, no clients can connect to the server. If I wait (approx 7 minutes), I will see the following output on the console: (ARNOTE 0) Server indicates that it's up. (ARNOTE 0) ARMonitor child process (pid:29595) started. ./arplugin Action Request System(R) Fork Daemon Version 7.0.01 patch 002 200704021644 Copyright (c) 2000 - 2006 BMC Software, Inc. All rights reserved. Action Request System(R) Plug-In Server Version 7.0.01 patch 002 200704021644 Copyright (c) 2001 - 2006 BMC Software, Inc. All rights reserved. Loaded Web Services plugin properly After the above, the TCP port opens up and clients can connect, and it seems to work well enough. What I presume is happening here is that arserverd must issue some sort of indication that it's completed start up so that arforkd and armonitor can do their thing and start listeners and plugins, and that arserverd is for some reason taking on average 7 minutes to do that. I can't manage to get ANY sort of logging during the 7 minutes of mystery. is there some way to figgure out what the heck is going on durring this period of time (is it timing out DNS? is the db slow to respond? is it waiting on disk access? what is it doing?). We have an identical set up in our dev lab, with the exception that the database server is not a RAC and it's installed on the same machine. The startup is quite snappy on that setup. There don't appear to be any issues with network latency between the remedy server and the RAC. Anyone ever seen this before? Any suggestions? thanks, Andrew __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Load Balancing On Solaris: AR Server + ITSM 7.0
Hi Listers, Has anyone successfully load balanced on Solaris 10 and with ITSM apps? I would like to share experiences. Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
MAC Address on Solaris
Hi All, I wanted to inquire about the use of the MAC address by Remedy on Solaris. Does anyone now if the MAC address is used in any communications or licenses check? Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: RE : MAC Address on Solaris
Thanks Vincent...However, I am asking about the MAC Address not the host ID On 6/26/07, Vincent RIEDWEG [EMAIL PROTECTED] wrote: ** Hi, On Solaris, you can obtain the HostID checked by the licence with the following procedure : * execute the hostid command. * the result of this command is in hexadecimal format. * convert this result into a decimal format. Cheers, Vincent. -- *De:* Emad Zaky *Date:* mar. 26/06/2007 17:57 *À:* arslist@ARSLIST.ORG *Objet :* MAC Address on Solaris ** Hi All, I wanted to inquire about the use of the MAC address by Remedy on Solaris. Does anyone now if the MAC address is used in any communications or licenses check? Regards, Emad __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Server crashes on Linux
Interesting! Is your DB remote or local? Are all the apps customized or are there any Remedy Apps as well? Do you have the CMDB, Assignment Engine, Approval Engine installed? Did you migrate the Database from a different server or was it a clean install? Regards, Emad On 6/18/07, Dwayne Martin [EMAIL PROTECTED] wrote: Hi Mahesh, We didn't run an sql log because we didn't know this was going to happen. The arerror.log says: Fri Jun 15 10:36:03 2007 Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Fri Jun 15 10:36:03 2007 15 Fri Jun 15 11:11:42 2007 Dispatch : Cannot establish a network connection to the AR System server (rem1.jmu.edu (0) : RPC: Miscellaneous tli error - System e rror (Connection refused)) ARERR - 90 Fri Jun 15 11:16:42 2007 Dispatch : Cannot establish a network connection to the AR System server (rem1.jmu.edu (0) : RPC: Miscellaneous tli error - System e rror (Connection refused)) ARERR - 90 Fri Jun 15 11:17:18 2007 390620 : User is currently connected from another machine (ARERR 9093) Fri Jun 15 11:17:18 2007 Client already connected - username:desmitpa, client-type:Remedy User - User has Override option Fri Jun 15 11:19:42 2007 Dispatch : Cannot establish a network connection to the AR System server (rem1.jmu.edu (0) : RPC: Miscellaneous tli error - System e rror (Connection refused)) ARERR - 90 Fri Jun 15 11:24:42 2007 Dispatch : Cannot establish a network connection to the AR System server (rem1.jmu.edu (0) : RPC: Miscellaneous tli error - System e rror (Connection refused)) ARERR - 90 Fri Jun 15 11:35:43 2007 Dispatch : Cannot establish a network connection to the AR System server (rem1.jmu.edu (0) : RPC: Miscellaneous tli error - System e rror (Connection refused)) ARERR - 90 Fri Jun 15 11:38:43 2007 Dispatch : Cannot establish a network connection to the AR System server (rem1.jmu.edu (0) : RPC: Miscellaneous tli error - System e rror (Connection refused)) ARERR - 90 Fri Jun 15 11:51:43 2007 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (rem1.jmu.edu) ARERR - 93 Fri Jun 15 11:54:43 2007 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (rem1.jmu.edu) ARERR - 93 Fri Jun 15 11:57:07 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Jun 15 11:57:07 2007 15 Fri Jun 15 11:57:07 2007 Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Fri Jun 15 11:57:07 2007 15 Thanks, Dwayne Original message Date: Mon, 18 Jun 2007 08:22:49 -0700 From: Mahesh Patil [EMAIL PROTECTED] Subject: Re: Server crashes on Linux To: arslist@ARSLIST.ORG ** Hi Dwayne, Please share the arerror.log and SQL log file for more analysis as it will help us to track the root cause. Best Regards, Mahesh Dwayne Martin [EMAIL PROTECTED] wrote: Hi Mahesh, Thanks for your interest in this. arerror.log said, Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) ar.conf is: # Directory that contains the database files, log files, and notification # files for the AR server Currency-Ratio-Client-Refresh-Interval: 60 # # Server-Name: rem1 Server-directory: /opt/remedy/db Register-With-Portmapper: T Multiple-ARSystem-Servers: T TCD-Specific-Port: 0 Db-name: ARSystem Db-user: ARAdmin Alternate-Approval-Reg: T Dbhome-directory: /u01/app/ora10/product/10.2.0 Oracle-SID: REMPRD Plugin: /opt/remedy/bin/reportplugin.so Plugin: /opt/remedy/bin/arealdap.so Plugin: /opt/remedy/bin/ardbcconf.so Plugin: /opt/remedy/bin/ServerAdmin.so Plugin: /opt/remedy/bin/FlashboardObject.so DSO-User-Password: ApluEfS5dsUZx39nHjp5aZzrpUqIMISYAZg1e5quQUjGgBh4gEixTzGuBtfqSj4s2JtGUSLTT26cyAiqTykS5sMMEbnGLNgwEaYwo3ub8KmV0iJUZJm9+g== Remedy-App-Service-Password: UE4tB18EFU1cQxjklIr1G+3UoVcMePXwsbZY4lyWMRPhokK7wbDYZGnERY4/oFZRTvQNBppKiQRT0SrBSI+aErL9qWrTkFKM9k2Ns7ttIPsYtNulTCBCSw== Mid-Tier-Service-Password: eUnGfxGSxL/QwhsbCsm+VfpUywKRb75nLHI+zfx1qSpy/p1zCDJXLX/Sv3KzlyhjrtjNUeJ85OvXRqUZOM2IFKAeLk1GeNCxNUMmk/Vzz4aUCBPwGfF+6w== Submitter-Mode: 1 Db-password: 6zS8VNd2S8rTVIFl3pgoBYxwhrCvwR3bj7QjnsA3yadDTOWBfBJIlkhdNyuCpXpV66FkElnk3x5eKfwEfM6SYeV2tYk7D3ZOJWZ0QdB4EwceZpGEJ7SWwQ== # AREA-LDAP-Port: 389 AREA-LDAP-Hostname: ldap.jmu.edu AREA-LDAP-Use-Groups: 0 AREA-LDAP-UseSSL: F AREA-LDAP-User-Base: ou=people,o=JMU AREA-LDAP-User-Filter: uid=$\USER$ AREA-LDAP-Bind-Password: [EMAIL PROTECTED]/[EMAIL PROTECTED];WG! AREA-LDAP-Bind-User: cn=authenticatedBrowser,ou=UtilityAccounts,o=JMU External-Authentication-RPC-Socket: 390695
Re: Server crashes on Linux
Dwayne, Could you tell me the status of this after you clean the Application Pending form? I have a similar issue Regards, Emad On 6/18/07, Dwayne Martin [EMAIL PROTECTED] wrote: Axton, The Application Pending file has two entries, one for Reconciliation Engine and the other for CMDB Engine. We don't use either. But under Other Long they both have 15: bluejay.jmu.edu:Global\/opt/arhd/confRemedyCMDBEngSigE or something similar, which, as you said, is old server info. I'll fix it and see if it helps. Thanks also for the advice about passwords. I didn't think of that. Very stupid of me! I'll get busy and change them. Fortunately I don't think we have very many sleazy characters reading our ARSList, but you can never be too careful. Thanks, Dwayne Original message Date: Mon, 18 Jun 2007 11:38:53 -0400 From: Axton [EMAIL PROTECTED] Subject: Re: Server crashes on Linux To: arslist@ARSLIST.ORG 4500 is in the approval server error message range if I am not mistaken. The error indicates that the application dispatcher process died, not the arserverd process. Make sure that the application pending for exists, then check for weird data in that form. There may be data from the old system that doesn't agree with the new one. A word of advice, don't post your passwords, even when encrypted, to a public forum. For safety's sake, you should go ahead and change those now. The encryption is reversible, and the algorithms are not well protected. Axton Grams On 6/18/07, Dwayne Martin [EMAIL PROTECTED] wrote: Hi Mahesh, Thanks for your interest in this. arerror.log said, Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) ar.conf is: # Directory that contains the database files, log files, and notification # files for the AR server Currency-Ratio-Client-Refresh-Interval: 60 # # Server-Name: rem1 Server-directory: /opt/remedy/db Register-With-Portmapper: T Multiple-ARSystem-Servers: T TCD-Specific-Port: 0 Db-name: ARSystem Db-user: ARAdmin Alternate-Approval-Reg: T Dbhome-directory: /u01/app/ora10/product/10.2.0 Oracle-SID: REMPRD Plugin: /opt/remedy/bin/reportplugin.so Plugin: /opt/remedy/bin/arealdap.so Plugin: /opt/remedy/bin/ardbcconf.so Plugin: /opt/remedy/bin/ServerAdmin.so Plugin: /opt/remedy/bin/FlashboardObject.so DSO-User-Password: ApluEfS5dsUZx39nHjp5aZzrpUqIMISYAZg1e5quQUjGgBh4gEixTzGuBtfqSj4s2JtGUSLTT26cyAiqTykS5sMMEbnGLNgwEaYwo3ub8KmV0iJUZJm9+g== Remedy-App-Service-Password: UE4tB18EFU1cQxjklIr1G+3UoVcMePXwsbZY4lyWMRPhokK7wbDYZGnERY4/oFZRTvQNBppKiQRT0SrBSI+aErL9qWrTkFKM9k2Ns7ttIPsYtNulTCBCSw== Mid-Tier-Service-Password: eUnGfxGSxL/QwhsbCsm+VfpUywKRb75nLHI+zfx1qSpy/p1zCDJXLX/Sv3KzlyhjrtjNUeJ85OvXRqUZOM2IFKAeLk1GeNCxNUMmk/Vzz4aUCBPwGfF+6w== Submitter-Mode: 1 Db-password: 6zS8VNd2S8rTVIFl3pgoBYxwhrCvwR3bj7QjnsA3yadDTOWBfBJIlkhdNyuCpXpV66FkElnk3x5eKfwEfM6SYeV2tYk7D3ZOJWZ0QdB4EwceZpGEJ7SWwQ== # AREA-LDAP-Port: 389 AREA-LDAP-Hostname: ldap.jmu.edu AREA-LDAP-Use-Groups: 0 AREA-LDAP-UseSSL: F AREA-LDAP-User-Base: ou=people,o=JMU AREA-LDAP-User-Filter: uid=$\USER$ AREA-LDAP-Bind-Password: [EMAIL PROTECTED]/[EMAIL PROTECTED];Wg! AREA-LDAP-Bind-User: cn=authenticatedBrowser,ou=UtilityAccounts,o=JMU External-Authentication-RPC-Socket: 390695 External-Authentication-Ignore-Excess-Groups: F Allow-Guest-Users: F # Filter-Log-File: /opt/remedy/db/filter.log User-Log-File: /opt/remedy/db/user.log Thread-Log-File: /opt/remedy/db/thread.log Alert-Log-File: /opt/remedy/db/alert.log Arfork-Log-File: /opt/remedy/db/fork.log Plugin-Log-File: /opt/remedy/db/plugin.log Server-Group-Log-File: /opt/remedy/db/srvgrp.log SQL-Log-File: /opt/remedy/db/sql.log API-Log-File: /opt/remedy/db/api.log Crossref-Blank-Password: T Homepage-Form: GN:ControlPanel Email-Import-Form-By-Default: T Preference-Server-Option: 1 Full-Text-Disable-Searching: T Plugin-Log-Level: 1239528 #Changed-By-Another-User : T Debug-mode: 0 You asked for armonitorlog. I am not aware of such a file. Please tell me more. In case you are interested, here is the armonitor.conf: SNMP-agent-enabled: F #/opt/remedy/bin/arsnmpd --server rem1 -f -c /opt/remedy/conf/arsnmpd.conf udp:161 Monitor-directory: /opt/remedy /opt/remedy/bin/arserverd -s rem1 -i /opt/remedy -l /etc/arsystem/rem1 /opt/remedy/bin/arsvcdsp -s rem1 -d /opt/remedy #/opt/remedy/bin/arservdsd -s rem1 -i /opt/remedy /opt/remedy/bin/arplugin -s rem1 -i /opt/remedy /usr/ar/AREmail/rem1/emaild.sh start We are at patch 2. We have the AREA LDAP plugin. The only application we have is Asset Management. We mainly use our own customized call tracking system. We didn't run a thread log, but we have another testing session scheduled for tomorrow and we can try it then. I'll appreciate any help you can give us. Thanks again, Dwayne Martin Original message Date: Mon, 18 Jun 2007 06:33:03 -0700 From: Mahesh Patil
Re: Server crashes on Linux
Hi Dwayne, I think deleting the enteries in the Application Pending form will cause this restart to stop. Regards, Emad On 6/18/07, Dwayne Martin [EMAIL PROTECTED] wrote: Hi Jarl, We've never used the Approval Server. AP:Notification and most of the forms are empty. I deleted some of the sample data and disabled two active links that were causing errors on display of AR:RuleDefinition. We'll see if that helps. Thanks, Dwayne Original message Date: Mon, 18 Jun 2007 18:24:56 +0200 From: Jarl Grøneng [EMAIL PROTECTED] Subject: Re: Server crashes on Linux To: arslist@ARSLIST.ORG I also put in a couple of $0.01 here. We saw that the server crashed because of old entries in AP:Notification form(and other approval forms)... -- Jarl On 6/18/07, Axton [EMAIL PROTECTED] wrote: 4500 is in the approval server error message range if I am not mistaken. The error indicates that the application dispatcher process died, not the arserverd process. Make sure that the application pending for exists, then check for weird data in that form. There may be data from the old system that doesn't agree with the new one. A word of advice, don't post your passwords, even when encrypted, to a public forum. For safety's sake, you should go ahead and change those now. The encryption is reversible, and the algorithms are not well protected. Axton Grams On 6/18/07, Dwayne Martin [EMAIL PROTECTED] wrote: Hi Mahesh, Thanks for your interest in this. arerror.log said, Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) ar.conf is: # Directory that contains the database files, log files, and notification # files for the AR server Currency-Ratio-Client-Refresh-Interval: 60 # # Server-Name: rem1 Server-directory: /opt/remedy/db Register-With-Portmapper: T Multiple-ARSystem-Servers: T TCD-Specific-Port: 0 Db-name: ARSystem Db-user: ARAdmin Alternate-Approval-Reg: T Dbhome-directory: /u01/app/ora10/product/10.2.0 Oracle-SID: REMPRD Plugin: /opt/remedy/bin/reportplugin.so Plugin: /opt/remedy/bin/arealdap.so Plugin: /opt/remedy/bin/ardbcconf.so Plugin: /opt/remedy/bin/ServerAdmin.so Plugin: /opt/remedy/bin/FlashboardObject.so DSO-User-Password: ApluEfS5dsUZx39nHjp5aZzrpUqIMISYAZg1e5quQUjGgBh4gEixTzGuBtfqSj4s2JtGUSLTT26cyAiqTykS5sMMEbnGLNgwEaYwo3ub8KmV0iJUZJm9+g== Remedy-App-Service-Password: UE4tB18EFU1cQxjklIr1G+3UoVcMePXwsbZY4lyWMRPhokK7wbDYZGnERY4/oFZRTvQNBppKiQRT0SrBSI+aErL9qWrTkFKM9k2Ns7ttIPsYtNulTCBCSw== Mid-Tier-Service-Password: eUnGfxGSxL/QwhsbCsm+VfpUywKRb75nLHI+zfx1qSpy/p1zCDJXLX/Sv3KzlyhjrtjNUeJ85OvXRqUZOM2IFKAeLk1GeNCxNUMmk/Vzz4aUCBPwGfF+6w== Submitter-Mode: 1 Db-password: 6zS8VNd2S8rTVIFl3pgoBYxwhrCvwR3bj7QjnsA3yadDTOWBfBJIlkhdNyuCpXpV66FkElnk3x5eKfwEfM6SYeV2tYk7D3ZOJWZ0QdB4EwceZpGEJ7SWwQ== # AREA-LDAP-Port: 389 AREA-LDAP-Hostname: ldap.jmu.edu AREA-LDAP-Use-Groups: 0 AREA-LDAP-UseSSL: F AREA-LDAP-User-Base: ou=people,o=JMU AREA-LDAP-User-Filter: uid=$\USER$ AREA-LDAP-Bind-Password: [EMAIL PROTECTED]/[EMAIL PROTECTED];Wg! AREA-LDAP-Bind-User: cn=authenticatedBrowser,ou=UtilityAccounts,o=JMU External-Authentication-RPC-Socket: 390695 External-Authentication-Ignore-Excess-Groups: F Allow-Guest-Users: F # Filter-Log-File: /opt/remedy/db/filter.log User-Log-File: /opt/remedy/db/user.log Thread-Log-File: /opt/remedy/db/thread.log Alert-Log-File: /opt/remedy/db/alert.log Arfork-Log-File: /opt/remedy/db/fork.log Plugin-Log-File: /opt/remedy/db/plugin.log Server-Group-Log-File: /opt/remedy/db/srvgrp.log SQL-Log-File: /opt/remedy/db/sql.log API-Log-File: /opt/remedy/db/api.log Crossref-Blank-Password: T Homepage-Form: GN:ControlPanel Email-Import-Form-By-Default: T Preference-Server-Option: 1 Full-Text-Disable-Searching: T Plugin-Log-Level: 1239528 #Changed-By-Another-User : T Debug-mode: 0 You asked for armonitorlog. I am not aware of such a file. Please tell me more. In case you are interested, here is the armonitor.conf: SNMP-agent-enabled: F #/opt/remedy/bin/arsnmpd --server rem1 -f -c /opt/remedy/conf/arsnmpd.conf udp:161 Monitor-directory: /opt/remedy /opt/remedy/bin/arserverd -s rem1 -i /opt/remedy -l /etc/arsystem/rem1 /opt/remedy/bin/arsvcdsp -s rem1 -d /opt/remedy #/opt/remedy/bin/arservdsd -s rem1 -i /opt/remedy /opt/remedy/bin/arplugin -s rem1 -i /opt/remedy /usr/ar/AREmail/rem1/emaild.sh start We are at patch 2. We have the AREA LDAP plugin. The only application we have is Asset Management. We mainly use our own customized call tracking system. We didn't run a thread log, but we have another testing session scheduled for tomorrow and we can try it then. I'll appreciate any help you can give us. Thanks again, Dwayne Martin Original message Date: Mon, 18 Jun 2007 06:33:03 -0700 From: Mahesh Patil [EMAIL PROTECTED] Subject: Re:
Re: ERR: can't contact portmapper: RPC: Rpcbind failure - RPC: Failed (unspecified error)
Check if the RPC daemon is running on the server. On 6/15/07, Sharma, Tarun [EMAIL PROTECTED] wrote: ** Hello, ARS 6.3, OS- SunOS 5.9, DB –Oracle 9.2.0.7.0 We are getting an error while trying to re-start arsystem on one of our system. It is giving an error: 'RPC is not initialized' I looked at arsystem script, some part of script is like this: ……… RPC=`rpcinfo -p /dev/null 21` if [ $? != 0 ]; then echo RPC is not initialized. exit 0 fi ………. So I checked directly with command: rpcinfo –p. It is not giving any details of RPC and ports. It is giving error: ð rpcinfo: can't contact portmapper: RPC: Rpcbind failure - RPC: Failed (unspecified error) It seems that there is some problems with registered RPC Services. It would be a great help if somebody can share his views regarding this error or can suggest us exactly what we should do now to get out of this problem? -Tarun This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Server Pointing to new database is giving timeout errors during startup
server: Solaris 10 DB Oracle 10g Remote, solaris 10 I cloned a zoned server to a new server with a different name - Correction :- We actually cloned the OS instance to On 6/9/07, Chris Woyton [EMAIL PROTECTED] wrote: ** What do you mean by copied the server? Did you move the server's file system? What platform is the AR Server and DB running on? What DB are you using? Is it a remote or local DB? All those things could be factors so a little more info would help alot. :) -Chris Woyton -Original Message- *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ]*On Behalf Of *Emad Zaky *Sent:* Friday, June 08, 2007 2:42 PM *To:* arslist@ARSLIST.ORG *Subject:* Server Pointing to new database is giving timeout errors during startup ** Helll Listers, I installed the following: AR Server 7.0.1 Patch 2, Service Desk 7.0, Change 7.0,, SLM 7.0.3 successfully on a server, and I am setting load balancing. I turned the server off, copied the server to a new machine, changed the references in the files and started the server. It started successfully but gives this error: Timeout during data retrieval due to busy server -- retry the operation (itsmdevl03) ARERR - 93 And the Admin tool and user tools are locked out. The user tools unlocks after a while The error repeats periodically. Any ideas? Regards, Emad __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Server Pointing to new database is giving timeout errors during startup
Helll Listers, I installed the following: AR Server 7.0.1 Patch 2, Service Desk 7.0, Change 7.0,, SLM 7.0.3 successfully on a server, and I am setting load balancing. I turned the server off, copied the server to a new machine, changed the references in the files and started the server. It started successfully but gives this error: Timeout during data retrieval due to busy server -- retry the operation (itsmdevl03) ARERR - 93 And the Admin tool and user tools are locked out. The user tools unlocks after a while The error repeats periodically. Any ideas? Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Timeout errors and Application-Command Dispatch failures
Listers, I am getting a weird error on Solaris 10/ Oracle 10g / ARS7 Patch 2 / ITSM 7 Patch 2 When I start the server I get : Timeout during data retrieval due to busy server -- retry the operation (itsmdevl04) repetitively and the server restarts after a while. I run the rpcbind -w command restart the server and it works. However, in the arerror.log file I am getting Application-Command Dispatch failures for reconciliation, CMDB, BRIE and Assignment services Anyone faced this issue? Regards, Emad M. Zaky ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Admin Tool Freezes
Just curious...Did you configure a port? Also could you tell me what ITSMapps are installed? and what errors you are getting in the arerror.log Thanks, Emad On 5/26/07, Axton [EMAIL PROTECTED] wrote: Chances are the admin thread is busy doing other things. Group name changes, group creation, etc. will all tie up the admin thread for a period of time that is in direct correlation to the number of users and groups in the system for those operations. If you turn on api logging, you can grep the logs for everything that is running on queue 390600 (admin queue) to see what the thread is busy doing. It could be any number of things though, run process commands triggered by an operation performed on the admin queue, etc. Axton Grams On 5/26/07, Janie Sprenger [EMAIL PROTECTED] wrote: ** Hi, Wondering if anyone has seen this or has some ideas to resolve: ARS 7.0 patch 2 ITSM7 apps installed Win2003 Server SQL DB The problem is: Admin tool has started locking up after about 2 minutes of idle time, then click on any object and it hourglasses. Error returns – failed to load forms from server. While the admin tool is locked the user tool functions perfectly fine. This happens for all admin accounts on multiple machines (which would make sense with one thread)—also happens when only one admin is logged in. We have to restart the AR Server service to recover. Fortunately, it's a dev environment. So, here are things we have done to try to figure out the issue: If we start the service manually from a command line arserver –m the admin tool does not lock up. When starting from services – admin tool locks. In the armonitor.cfg file we have reduced the processes starting to only arserver – still locks up. We have tried patching the admin tool – still locks. We also tried reinstalling arserver with the 'Administrator' user account on that box—still locks. We've added debug-mode to ar.cfg and aren't seeing anything out of sorts in the logs. We've tried starting the service as the local admin – still locks. We're concluding that maybe there is a connectivity issue, although—we're not certain as to how that could be, since the user tool works fine. So, I'm wondering if anyone has any ideas as to what they think the problem could be, or places to look to troubleshoot/resolve. Thanks in advance. Janie __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC ITSM vs. Tivoli?
Scott, Yes you are right. A lot of the people involved with Maximo are ex-Remedy(BMC) especially from sales and marketing. IBM's product and service portfolio still represents a challenge though, since they have a global alliance with BMC and historically they have been, and still are ( http://www-304.ibm.com/jct09002c/gsdod/solutiondetails.do?solution=27542expand=truelc=en), providing Remedy products and services for such a long time that I think its taking time for their sales and marketing to tune their message. It probably a nightmare explaining why they sell both products and then try to leverage Maximo over Remedy. And again, they've been doing Remedy for some time and are comfortable with their knowledge of the product. So until that's done Maximo has some time to develop into a strong competitor Regards, Emad M. Zaky On 5/16/07, Scott Hammons [EMAIL PROTECTED] wrote: ** Emad, Thank you for the clarification. I was just passing on the information that I know at this time. It appears that IBM will be putting quite a bit of its RD effort into improving the Maximo product. IBM already has a change management utility incorporated with it's CCMDB product. By the way some of the people that have told me the benefits of the IBM product line are ex-Remedy people that went to Maximo after being let go by BMC. Personally I always thought it was a big mistake for IBM to let go of their original service product. I'm a big fan of the Remedy product line and it looks like IBM has made these moves to go head to head with Remedy. I guess time will tell if it is a good move or not. Thanks, Scott -- *From:* Action Request System discussion list(ARSList) on behalf of Emad Zaky *Sent:* Wed 5/16/2007 16:07 *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC ITSM vs. Tivoli? ** I am sorry Scott, The Asset part in Maximo is good, since that's what Maximo was originally built for The rest of Maximo's ITSM still needs to evolve in a lot of aspects to compete with Remedy as well as other well established ITSM apps... On 5/16/07, Scott Hammons [EMAIL PROTECTED] wrote: ** Correction. IBM purchased a company called Maximo that has a service desk and asset management component. IBM also has CMDB called Change and Configuration Management Database (CCMDB). I can get info on this products out to you if you contact me off list. It appears to me that they are jumping back into the game through acquisition. From what I've heard about the product and it appears to compete well with the Remedy product suite. Hope this helps, Scott Scott Hammons Principal Tivoli Security Consultant Advanced Integrated Solutions, Inc. www.aisconsulting.net Email: [EMAIL PROTECTED] -- *From:* Action Request System discussion list(ARSList) on behalf of William Rentfrow *Sent:* Wed 5/16/2007 15:03 *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC ITSM vs. Tivoli? ** Tivoli ITSM = IBM Tivoli Storage Manager. This is not a ITSM type product whatsoever. Historically Tivoli used to own Tivoli Service Desk, which previous to IBM's acquisition was known as Software Artistry's product line Expert Advisor. The acquisition happened in 1997. Tivoli rebranded everything in 1998 and spun half of the product line off into a company named Coreport - Corepoint lasted 9 months. The entire product line was sold and killed off right around January of 2000. Anyone care to guess who bought it? (Rhymes with Beregrine) Tivoli does not have this type of product line any longer. Strangely I know of at least company still running the EA product line. IBM does have some CRM products but nothing extremely similar to Remedy. -- *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Rick Cook *Sent:* Wednesday, May 16, 2007 10:13 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC ITSM vs. Tivoli? ** Doug, have your people look at the Forrester Wave pdf (which you can get from BMC's web site) that compares Service Desk platforms. The Tivoli suite isn't in there, but about a dozen other (including BMC) are. *Rick* -- *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Anderson, Douglas W. *Sent:* Wednesday, May 16, 2007 8:01 AM *To:* arslist@ARSLIST.ORG *Subject:* BMC ITSM vs. Tivoli? ** Hello ARSList Wizard-folk, One of my co-workers has become enmeshed in a comparative analysis of BMC Remedy ITSM and IBM Tivoli ITSM. His group was all set to go with the ARS-version 7-based Incident, Problem, CMDB, Knowledge canned applications when someone asked, What about Tivoli? I am glad I'm not in his shoes but would like to try to help. If you have compared the BMC and Tivoli solutions and have any tales to tell, documents to share (anonymous attribution or not), or Tivoli gotchas
Re: Remedy performance Overseas
I have faced slowness issues on the mid-tier HPUX some time ago. I applied the settings on article KM-00018220 and it really worked well. I also remember a great white paper on how to improve and measure mid-tier performance, but I can't find it in the dark, dark depths of the new support web site However,you didn't mention which ARS/Mid-tier version you're using Regards, Emad M. Zaky On 5/17/07, Shellman, David [EMAIL PROTECTED] wrote: ** There has been some testing in house with Riverbed for other applications. It was noted that the compression helped reduce bandwidth issues. It was also noted that compression does not help solve latency issues that are inherent with wide area networks and communicating half way around the globe. As for overseas performance, where we've seen issues the root of the problem was with the local area network on their end. Once the LAN's were redesigned and rebuilt performance issues went away. We have also seen some issues with Mid-tier access from overseas. We're still trying to isolate one area that seems to have a big issue. In this case it's one user so it's not a high priority item. Dave -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *John Atherly *Sent:* Thursday, May 17, 2007 11:16 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy performance Overseas ** Has anyone used Riverbed? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC ITSM vs. Tivoli?
I am sorry Scott, The Asset part in Maximo is good, since that's what Maximo was originally built for The rest of Maximo's ITSM still needs to evolve in a lot of aspects to compete with Remedy as well as other well established ITSM apps... On 5/16/07, Scott Hammons [EMAIL PROTECTED] wrote: ** Correction. IBM purchased a company called Maximo that has a service desk and asset management component. IBM also has CMDB called Change and Configuration Management Database (CCMDB). I can get info on this products out to you if you contact me off list. It appears to me that they are jumping back into the game through acquisition. From what I've heard about the product and it appears to compete well with the Remedy product suite. Hope this helps, Scott Scott Hammons Principal Tivoli Security Consultant Advanced Integrated Solutions, Inc. www.aisconsulting.net Email: [EMAIL PROTECTED] -- *From:* Action Request System discussion list(ARSList) on behalf of William Rentfrow *Sent:* Wed 5/16/2007 15:03 *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC ITSM vs. Tivoli? ** Tivoli ITSM = IBM Tivoli Storage Manager. This is not a ITSM type product whatsoever. Historically Tivoli used to own Tivoli Service Desk, which previous to IBM's acquisition was known as Software Artistry's product line Expert Advisor. The acquisition happened in 1997. Tivoli rebranded everything in 1998 and spun half of the product line off into a company named Coreport - Corepoint lasted 9 months. The entire product line was sold and killed off right around January of 2000. Anyone care to guess who bought it? (Rhymes with Beregrine) Tivoli does not have this type of product line any longer. Strangely I know of at least company still running the EA product line. IBM does have some CRM products but nothing extremely similar to Remedy. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Wednesday, May 16, 2007 10:13 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC ITSM vs. Tivoli? ** Doug, have your people look at the Forrester Wave pdf (which you can get from BMC's web site) that compares Service Desk platforms. The Tivoli suite isn't in there, but about a dozen other (including BMC) are. *Rick* -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Anderson, Douglas W. *Sent:* Wednesday, May 16, 2007 8:01 AM *To:* arslist@ARSLIST.ORG *Subject:* BMC ITSM vs. Tivoli? ** Hello ARSList Wizard-folk, One of my co-workers has become enmeshed in a comparative analysis of BMC Remedy ITSM and IBM Tivoli ITSM. His group was all set to go with the ARS-version 7-based Incident, Problem, CMDB, Knowledge canned applications when someone asked, What about Tivoli? I am glad I'm not in his shoes but would like to try to help. If you have compared the BMC and Tivoli solutions and have any tales to tell, documents to share (anonymous attribution or not), or Tivoli gotchas that ought to be examined carefully, please let me know (on- or off-list). Many thanks for any insights, Doug Anderson __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SLM Install - SOLVED
All, BMC support checked the install with me using webex and recommended several things. The last recommendation was the one which worked, although I did not believe it will do a lot. They asked me to burn a copy of the installation files on a CD and install from the CD. I did not have access to a CD at the time therefore we created an ISO image and mounted it...and it worked!!! There is a similar issue mentioned in the release notes however the workaround mentioned doesn't work. They also recommended installing SLM 7.0.3, however I didn't do that Another defect that was found is that the .html file was empty...it is resolved in 7.0.3 again... I asked that they try and never use Install shield on solaris again, and instead use the good ol' CLI :) Thanks for everyone who helped Regards Emad On 5/15/07, Joe D'Souza [EMAIL PROTECTED] wrote: ** Emad, Probably time to check the license and make sure the information is in sync with the main AR Server license. If the host name or some other information does not match the AR Server license information it is very likely that the license is not a valid license and is not being validated at the time the license file is being read. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Emad Zaky *Sent:* Monday, May 14, 2007 3:04 PM *To:* arslist@ARSLIST.ORG *Subject:* SLM Install ** Hi, I am installing SLM 7.0 Patch 2, using the GUI provided on Solaris (I am using Hummingbird). I get at a stage where the installation can't detect the SLM License and the dev mode cache and it terminates the installation. Has anyone faced this before? Is there a different installation method? Regards, Emad __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
SLM Install
Hi, I am installing SLM 7.0 Patch 2, using the GUI provided on Solaris (I am using Hummingbird). I get at a stage where the installation can't detect the SLM License and the dev mode cache and it terminates the installation. Has anyone faced this before? Is there a different installation method? Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Automatic generation of passwords for imported users..
Hi Joey, I implemented this previously by using a mathematical formula on the user name using filters. Worked perfectly. You could do the same on any field. Regards, Emad On 5/11/07, Eric Cleereman (IT) [EMAIL PROTECTED] wrote: Hi Joe, We had a similar issue in the past. We were able to push the last four digits of each person's SSN to the password field on creation. Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Joe D'Souza Sent: Friday, May 11, 2007 11:46 AM To: arslist@ARSLIST.ORG Subject: Automatic generation of passwords for imported users.. This is an idea I have but not sure if it would work... I wonder if anyone has tried something similar.. I wanted to generate random passwords for imported users, and email them this password after this user was created. I have a customer here who wants to move from Magic to Remedy, and I have got the user data from Magic. While importing this data to Remedy, I had this thought of generating a GUID, and using the last 10 characters of the GUID as the password. I do not really care if this is not a unique string across the board though chances are it might be unique since I'm picking the end of the string and not the beginning which tends to be not unique for consecutive records.. So on getting the last few characters - say 10 characters, I was thinking of putting it in a display only field, and pushing this value to the Password field during the creation of the record, and emailing the user this string using a filter with a `! as a post fix on its name.. Will this actually work to generate a password? Has anyone tried something similar before pushing a simple text string into the password field?? Joe No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.6.8/797 - Release Date: 5/10/2007 5:10 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ITSM 7 and the Mystery of the Disappearing Reports
Hello All, I installed AR 7.0.2, Incident, Problem and Change (7 patch2). At every stage of the installation I took a back up and checked the applications. Solaris 10, Oracle 10g I checked the reports after installing incident, Problem and they were ok. After installing Change all the reports disappeared and the Change reports are now present. I went to the report form and all the reports are present including incident and Problem. So, Dear Listers, Can anyone solve the mystery of the disappearing reports?!! Regards, Emad M. Zaky *Wondering why BMC Didn't make an easier, quicker and better installation* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 7 and the Mystery of the Disappearing Reports
In the reporting console On 5/11/07, Joe DeSouza [EMAIL PROTECTED] wrote: ** So where did you find them missing? I'm not quite sure I understand your question.. - Original Message From: Emad Zaky [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, May 11, 2007 1:50:58 PM Subject: ITSM 7 and the Mystery of the Disappearing Reports ** Hello All, I installed AR 7.0.2, Incident, Problem and Change (7 patch2). At every stage of the installation I took a back up and checked the applications. Solaris 10, Oracle 10g I checked the reports after installing incident, Problem and they were ok. After installing Change all the reports disappeared and the Change reports are now present. I went to the report form and all the reports are present including incident and Problem. So, Dear Listers, Can anyone solve the mystery of the disappearing reports?!! Regards, Emad M. Zaky *Wondering why BMC Didn't make an easier, quicker and better installation* -- Yahoo! oneSearch: Finally, mobile search that gives answershttp://us.rd.yahoo.com/evt=48252/*http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC, not web links. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 7 and the Mystery of the Disappearing Reports
You're right..I installed english and french Language packs. If I select the english Locale the change reports appear, if I choose the French Locale the French reports appear for all products... So what the solution for this? On 5/11/07, strauss [EMAIL PROTECTED] wrote: ** Did you localize your server or the application - that has always had the effect of hiding the canned reports because they have inconsistent Locale data... null, en, or en_US. They have to match the server locale to be seen in the consoles. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Emad Zaky *Sent:* Friday, May 11, 2007 1:46 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM 7 and the Mystery of the Disappearing Reports ** In the reporting console On 5/11/07, Joe DeSouza [EMAIL PROTECTED] wrote: ** So where did you find them missing? I'm not quite sure I understand your question.. - Original Message From: Emad Zaky [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, May 11, 2007 1:50:58 PM Subject: ITSM 7 and the Mystery of the Disappearing Reports ** Hello All, I installed AR 7.0.2, Incident, Problem and Change (7 patch2). At every stage of the installation I took a back up and checked the applications. Solaris 10, Oracle 10g I checked the reports after installing incident, Problem and they were ok. After installing Change all the reports disappeared and the Change reports are now present. I went to the report form and all the reports are present including incident and Problem. So, Dear Listers, Can anyone solve the mystery of the disappearing reports?!! Regards, Emad M. Zaky *Wondering why BMC Didn't make an easier, quicker and better installation* -- Yahoo! oneSearch: Finally, mobile search that gives answers http://us.rd.yahoo.com/evt=48252/*http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC, not web links. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Solaris zoned servers (Virtual) : URGENT
Kevin, I have done this on a whole root zone, and its working fine. You will need a license on each ar server however. The problem i am facing is installation speed. Its taking a ridiculously long time on a powerful machine. I am not sure if this has something to do with Virtualization or not. I am going to try and test this on a physical solaris server and compare times. Thanks, Emad On 5/11/07, Wallace, Kelvin [EMAIL PROTECTED] wrote: ** Emad, I was told by a Sun Solaris Product Manager that the functionality of zones was built into Solaris 9 – but for Solaris 9 you only have one zone. We have AR 7 running on a Solaris 10 server, but not using multiple zones. We also use Oracle for our db… This whole concept has me thinking of questions [someone may know the answer to the following questions]: If Oracle were in a separate zone, would you need to connect as a remote db? Or would it be better to keep the Oracle install in the same zone? Can you have multiple AR servers running in different zones? Would this create licensing issues? I would be interested to hear from anyone running AR System using or planning to use zones. Regards, Kelvin -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Emad Zaky *Sent:* Thursday, May 10, 2007 10:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Solaris zoned servers (Virtual) : URGENT ** Hi, Has anyone installed AR 7 or ITSM 7 on a solaris 10 Zone (a software virtual machine)? Did you face any problems?? Regards, Emad M. Zaky __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Solaris zoned servers (Virtual) : URGENT
Hi, Has anyone installed AR 7 or ITSM 7 on a solaris 10 Zone (a software virtual machine)? Did you face any problems?? Regards, Emad M. Zaky ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Installing ITSM7.0 on Solaris 10
Hi, Has anyone faced a situation where you get this message? Waiting for the server...Ok and it repeats a random amount of time. Sometimes it works, and sometimes I have to bounce the services for the installation to move Thanks Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SSO - Again
John, No. Nothing in the white paper simply returns the userid/password/auth string. nothing like that. You can retrieve the windows login, but after that you can't retrieve the password. The way it is implemented is that you have to provide the password. Regards, Emad On 12/15/06, John Baker [EMAIL PROTECTED] wrote: Stephen, There's a whitepaper that covers the WUT SSO interface - it's really very simple; nothing more than something you write that returns the userid/password/auth string. J ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CMDB 2.0 on a 7.0 server mapped to 6.0 apps on a 6.3 Server. (y/n)?
Hi Ron, I have some BMC presentations which say that upgrading using ITSM 6.0 and CMDB 2.0 is possible. However, there is nothing mentioned about the mapping. I'd like some information on that too. Regards, emad On 12/18/06, Ron Tavares [EMAIL PROTECTED] wrote: ** Hello List, I have a general question pertaining to the implementation of CMDB. We are currently running AR Server 6.3, with 6.0 Help Desk and Change, as well as a couple of custom-built apps. We want to implement CMDB, but would rather go with the latest and greatest, v2.0. As I understand it, this would require ARS 7.0, but as we are not ready to upgrade our entire system, the thought is to install ARS 7 on a second server with CMDB 2.0and have it map to our existing 6.3 system and apps.Here is where we are getting mixed feedback. All agree this can be done, however, some say it is not worth the effort as it would require significant mapping between CMDB 2.0 and our 6.0 apps. Obviously I am not looking to get a solution on this as there is a lot more to the picture than I've explained here. But any thoughts or experiences regarding this subject would be appreciated. Thanks .ron __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Minimum requirements for DB
There is a very nice white paper on sizing its called sizing and capacity planning for BMC Remedy ITSM 7.0 and CMDB 2.0 There you will find a LOT of useful information, for different sized installations. Regards Emad M. Zaky On 12/18/06, Taker, Jason [EMAIL PROTECTED] wrote: ** Folks, I can't seem to find a whole hell of a lot on the support site regarding minimum requirements for the database when installing ARS 7 + full ITSM application. Can anyone point me out, or send me, to the document referring to this type of information? I'm only looking for the hardware specs (Memory, processor(s) OS etc), I've got the list of supported platforms Much appreciated *Jason Taker* *Sierra Systems* 220 Laurier Avenue West, Suite 800 Ottawa, ON K1P 5Z9 Tel | 613.236.7888 ext. 282 Fax | 613.236.9333 ***www.SierraSystems.com* http://www.sierrasystems.com/ Notice Regarding Confidentiality This email, including any and all attachments, (this Email) is intended only for the party to whom it is addressed and may contain information that is confidential or privileged. Sierra Systems Group Inc. and its affiliates accept no responsibility for any loss or damage suffered by any person resulting from any unauthorized use of or reliance upon this Email. If you are not the intended recipient, you are hereby notified that any dissemination, copying or other use of this Email is prohibited. Please notify us of the error in communication by return email and destroy all copies of this Email. Thank you. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
SSO - Again
Hi Listers, I read BMC white paper titiled, Integrating BMC Remedy ARS with SSO Authentication Systems and Other Client-Side Login Intercept Technologies, where it talks about how to implement SSO. SSO as I understand it means that the application will login using the user's windows credentials once the user clicks on it. However, after trying out the codes, it seems what BMC are proposing is just an intercept to the Login i.e. When you login a dll will run to pick up the username\password and pass it to Remedy. This means that in the intercept we will be able to capture the username, but no password. The password has to be somehow be calculated in Remedy as well as in the intercept DLL, which is sort of hard coding the passwords. As far as security goes, I understand why the windows password is tightly guarded, but I am wondering how do other application using windows SSO and why can't Remedy do that? Regards, Emad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SSO - Again
Well Patrick...I actually wrote and compiled the DLL successfully. And when I hardcode the username and password, I click on the user tool and it successfully logs in. I can get the user name using an NT Api call, but the password is not possible. What support told me is that I have to use a hardcoded password ( or a password which is calculated from the user name for example), and find out the password inside the DLL. I still don't think that 100% SSO is implemented yet. On 12/13/06, patrick zandi [EMAIL PROTECTED] wrote: ** Oh and don't ask me for help with the .dll file.. Cause I need help too.. I cannot get seem to get support help on it.. or even help compiling it.. so Unless someone else does it.. I am stuck too.. But I have been told -- some big names with remedy have this working.. not sure who ? Maybe one of you ? On 12/13/06, patrick zandi [EMAIL PROTECTED] wrote: However, after trying out the codes, it seems what BMC are proposing is just an intercept to the Login i.e. When you login a dll will run to pick up the username\password and pass it to Remedy. This means that in the intercept we will be able to capture the username, but no password. The password has to be somehow be calculated in Remedy as well as in the intercept DLL, which is sort of hard coding the passwords. As far as security goes, I understand why the windows password is tightly guarded, but I am wondering how do other application using windows SSO and why can't Remedy do that? it is a MultiStep process to hook this up.. Work through support.. Windows AR SERVER and Windows Mid-Tier ONLY.. ( I would love to hear otherwise.. but have not yet) Actually the way it happens is First LDAP is running and you can login with your userid and password to the LDAP to AD and it checks that.. Then you are to hook up the SSO portion to the server.. and test that .. -- which does not use a password -- Thru mid-tier only. Then you are to hook up the AREA-HUB to the server and make sure that both LDAP and SSO are working together.. Then you can CREATE a .dll -- Which is not supplied by remedy .. that just replaces the SSO Code from the mid-tier with the SSO Code in the UserTool.. and IF this .dll is Present.. then it will log you on accordingly.. -- Access can be controlled in many different ways.. Either you have an USER account or Just one in AD. IF your AD is setup with a Remedy Group for Write licenses, then you configure appropriately. IF your AD does not have this - Then you could use a Default.. or UserForm.. it si a Tri-Configuration. Hope this helps you some.. but there is no embedded anything .. it just does it.. Remember this is a onion approach. Each layer has a specific job to do.. if one layer is not configured properly it will not work. On 12/13/06, Emad Zaky [EMAIL PROTECTED] wrote: ** Hi Listers, I read BMC white paper titiled, Integrating BMC Remedy ARS with SSO Authentication Systems and Other Client-Side Login Intercept Technologies, where it talks about how to implement SSO. SSO as I understand it means that the application will login using the user's windows credentials once the user clicks on it. However, after trying out the codes, it seems what BMC are proposing is just an intercept to the Login i.e. When you login a dll will run to pick up the username\password and pass it to Remedy. This means that in the intercept we will be able to capture the username, but no password. The password has to be somehow be calculated in Remedy as well as in the intercept DLL, which is sort of hard coding the passwords. As far as security goes, I understand why the windows password is tightly guarded, but I am wondering how do other application using windows SSO and why can't Remedy do that? Regards, Emad __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
