Re: Incident Management Console

[Gajanan Swami]

Hi,

I think I'm missing something when trying to add new columns to Incident 
management Console table.

I have added columns into the watch list form and data values appear into 
console after selecting watch list only. However field is available for other 
options like Select My Group/All Groups but no data into the newly added 
columns now. Not sure what is missing even workflow looks upto the Incident 
form through EXTERNAL.

Regards,
Gajanan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Anusha Das
Sent: Saturday, October 27, 2012 6:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management Console

**
Mark,

   The table that appears in the Incident Management console actually pulls 
data using EXTERNAL table qualification and it pulls it from a few different 
sources, but to answer your question, it is on the HPD:Incident Management 
Console form itself.

   My understanding is that if you makes the changes on the Incident Mgmt 
Console form, it will reflect the changes on the Home Page as well. We have 
made some customizations to the Incident Mgmt Console and see it reflected if 
Incident Mgmt Console is added to to the Home Page.

Date: Sat, 27 Oct 2012 04:15:16 +0530
From: ravira...@hotmail.com
Subject: Re: Incident Management Console
To: arslist@ARSLIST.ORG

**
Mark
If you want to add new colums in the overview console

You have to configure the ARDBCAppQuery plugin for the new field.
For adding a new field follwo the below steps
Create the field in SHR:ARDBC:Overview Console_template form and on 
SHR:ARDBC:Overview Console form
Create an entry in the SHR:ARDBCFields form
if the field is a Selection field, create Value records in the 
SHR:ARDBCEnumLookup form
Restart the AR Plugin Server


Thanks
Ravi Rai



Date: Fri, 26 Oct 2012 08:32:38 -0400
From: mbritt...@navisite.com
Subject: Incident Management Console
To: arslist@ARSLIST.ORG

**
Hi All,

I am working in ITSM 7.6.04 and I need to show or hide some of the columns. 
There question I have is "where  is the table". If I look in the HPD: Incident 
Management Console, the database/ID name is  z2TH_incidents/302087200. Also if 
I look in the HPD: HomePageContent:RL_IncidientConsole , the name/ID is the same

How does that work? My guess is what appears in the Incident Management Console 
is a view of the other form.
So where would I make the change?

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360



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Re: WebServiceSoapClient class (ARERR 9130)

[Gajanan Swami]

Here you go...

 

You can refer 'KM-00012192' for same.

 

Regards,

Gajanan

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of 
Sent: Friday, July 16, 2010 7:21 AM
To: arslist@ARSLIST.ORG
Subject: WebServiceSoapClient class (ARERR 9130)

 

** 

Hi All,

 

We are noticing the below mentioned error message when we restart remedy
service in arerror.log

 

Can't locate the WebServiceSoapClient class (ARERR 9130)

 

I could find the attached KB article but is of no help how can I proceed
in debugging this further

 

 

Regards,

 

Prashanth 

 

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