6 month Contract Position Available in Boston, MA
I have a short term contract position available, January-June, 2012. Responsibilities include: ITSM 7.1 Support Assist with upgrade to 7.6.04 (BMC will also be on site) Support system after 7.6.04 upgrade ITSM Change Management a plus C#, XML, and Perl experience a plus Send Resume to rjg...@statestreet.commailto:rjg...@statestreet.com if interested. Best regards, Rich 謝 謝 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ •: 609-580-5802 Cell (: 617-756-4626 Information Classification: Limited Access ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
When will AR System 7.1 be out of Support?
I know it is near or in the past. I just need a confirmation of the date. Best regards, Rich Service Technology Development Manager State Street Bank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: When will AR System 7.1 be out of Support?
Thanks Misi That is what I assumed which is why we are in the process of upgrading now. Should be done by the end of Q1. - Original Message - From: Misi Mladoniczky [mailto:m...@rrr.se] Sent: Tuesday, November 29, 2011 02:35 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: When will AR System 7.1 be out of Support? Hi, When the next version is released. My bet is that it will happen during Q1 2012. Best Regards - Misi, RRR AB, http://rrr.se I know it is near or in the past. I just need a confirmation of the date. Best regards, Rich Service Technology Development Manager State Street Bank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Lifecycling Existing Unix ARS servers to Windows VM
I would not put production APP nor DB servers for Remedy on a VM servers. We live with (for cost considerations)filter and active link issues routinely in our DEV and test environments weekly. We handle a huge volume of tickets (over 2.5 million per year) in prod, and our systems are too critical to allow the hiccups caused on VMs. If you go to Windows, spec it properly with physical servers and you won't regret it. The mid-tier can be VMs, but we don't know yet if this will be and issue with the 7.6.04 version we are building out now. - Original Message - From: Jamie Boley [mailto:jbo...@aegonusa.com] Sent: Wednesday, November 23, 2011 01:43 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Lifecycling Existing Unix ARS servers to Windows VM Our existing Unix ARS hardware is up for lifecycle this year, and we are entertaining the possibility of moving away from Unix to Windows VM, because it will reduce the overall cost for our environment. I'm looking to see if anyone has had any expierence (or whether is is possible) replacing existing ARS servers from one OS to another while keeping the same database. Basicially here would be our scenerio: We currently have 4 Solaris ARS Servers, 4 Windows VM Midtier Servers, and a dedicated Oracle Database on AIX. We are looking to swap out the 4 Solaris ARS servers and replace them with 4 Windows VMs running ARS, while keeping the same Oracle database. Thoughts...conerns? Let me hear it :) Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Why ITIL is not standardize till now?
ITIL is a collection (Library) of Best Practices and it continues to evolve. We can influence these best practices. Refer to http://www.itlibrary.org/ to see how you can get involved with the ITIL evolution. Best regards, Rich 謝 謝 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: Wednesday, September 28, 2011 8:19 AM To: arslist@ARSLIST.ORG Subject: Re: Why ITIL is not standardize till now? Good Question... They seem to like to deal only with the academic generalities and refuse to roll up their sleeves and do the real work. I was fortunate do my ITIL Masters with one of the original founders of ITIL. He intimated that their goal was to provide a blueprint with general guidelines that could be adapted to various organizations; therefore, to actually get into the details would deter from their prime directive; ergo, organizations like Pink Elephant and guidelines like Pink Verify. Maybe in time as ITIL V3 matures - there will be more conclusive guidelines. On Sep 28, 1:15 am, IT (Amanullah Bashir Ahmed) ahmed...@emiratesnbd.com wrote: Hi there, I visited the link and got good information thanks for the link. But my query is Why ITIL itself is not making its own standards? Thanks Regards Amanullah IT Enterprise Applications -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Monday, September 26, 2011 12:45 AM To: arsl...@arslist.org Subject: Re: Why ITIL is not standardize till now? To further add to that - check the following links see if they help... 1) Pink Verify Standards http://www.pinkelephant.com/pinkverify/ 2) OGC Standards http://www.itil-officialsite.com/SoftwareScheme/ITILSoftwareScheme.aspx 3) BMC is gold level member of the OGC Standards. http://www.itil-officialsite.com/SoftwareScheme/EndorsedSoftwareTools... On Sep 25, 7:25 am, Brian Pancia panc...@finityit.com wrote: Look at ISO 2. This is pretty much the standard for ITIL. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of IT (Amanullah Bashir Ahmed) Sent: Sunday, September 25, 2011 3:31 AM To: arsl...@arslist.org Subject: Why ITIL is not standardize till now? ** Hi, Why ITIL is not standardize till now? If we see IEEE, they have their standards but ITIL don't have. Anybody knows about white paper on ITIL Standardization. Standards work best when they describe something in measureable terms that can be independently tested and verified. Standards define a definite output in unambiguous language to prevent miscommunications and misunderstandings. Thanks Regards Amanullah IT Enterprise Applications DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG11www.wwrug.comARSlist:Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Age old debate - categorizations
IMHO - it is neither Incident nor Change but a Service Request. The password function is not broken; it is doing what it is supposed to do by keeping you out when the password expires or is compromised. As Rick said, you are not managing passwords as CIs. Service Requests offer users a means to have someone doing something for you and provides the ability to define a workflow where approvals and service fulfillment tasks need to be performed separately (separation of duties is required in our banking environment). For CTIs, I believe with 7.6.04 you can restrict/reduce CTIs presented to user based on the role of user. For example, since I do not manage mutual funds, I should not have to wade through mutual fund CTIs. However, with a properly organized Knowledge Base, I should be able to search for what I am looking to do, and have the KM system provide the proper URL to launch the correct form with the correct CTI set. This is the direction we are taking and it seems to be a big improvement over having the user know exactly how to code the CTI to get we he(she) needs to go. Regards, Rich Service Technology Development Manager State Street Bank From: Rick Cook [mailto:remedyr...@gmail.com] Sent: Friday, September 23, 2011 10:31 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Age old debate - categorizations ** I am not an ITIL expert, but it would seem that the dividing line between an Incident request and a Change request would be whether a change to a CI was required. For a password reset, I think Incident. Remember that Change Management is really Configuration Management - Management of the Configuration Items, which user accounts are not. Rick On Sep 23, 2011 10:12 AM, Brian Pancia panc...@finityit.commailto:panc...@finityit.com wrote: Rick - very interesting. I have a situation right now where there is huge debate on what to track in each of the apps. Do requests belong in Incident Management? The debate in this situation is around password resets. This organization looks at them as requests and currently put them in the Change Management application. I personally would put them in the Incident Management application. The question would be are there requests that belong in the Incident Management app versus the Change Management app versus Work Orders? What about Event Management? High CPU or memory utilization probably does not cause service disruption and may or may not be a Problem if it is only 1 occurrence that was caused by something like a large import of data into a database. What about Security Incident Handling? Security events typically start of as a request to investigate some type of suspicious activity. Once the investigation is complete it is then determined whether it is an Incident or not. Which app would this start off in? So this brings up a bit of a dilemma when defining op cats. If we look at just the Incident Management application what do we track in there? If we just track incidents then why under Incident Type is there User Service Request? These are some of the questions I have faced from customers when defining op cats. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, September 23, 2011 9:39 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Age old debate - categorizations ** Actually, things like Update - Employee - Payroll Remove - Employee - Benefits Add - Employee - Training Update - Employee - Record In Process - Employee - Badge would be better tracked as Business Services. So the OpCats associated with those would be to Add/Update/Remove -- Account -- Application. The ProdCats would list the application, and the Service would sync up with those combinations to the degree that the Service Catalog had been configured to do so. This list: Monitor - Hardware - Server, Router, Switch Investigate - Improper Usage - Policy Remediate - Unauthorized Access - Network Mitigate - Data Spill - Classified Data don't seem like Incidents, because there is no service interruption being remediated. These seem like either Problems, Changes, or Requests. I hope one day to expand my document to cover those, but it is not in its present state intended for anything more than Incident. Rick On Fri, Sep 23, 2011 at 9:27 AM, Brian Pancia panc...@finityit.commailto:panc...@finityit.com wrote: ** Rick's white paper can be found here: https://communities.bmc.com/communities/docs/DOC-3231#comment-3060 Rick great white paper with some sound advice for people implementing the ITSM Suite. I'm curious to see more examples from everyone though. The challenge I am seeing is that the ITSM Suite is taking a shift into enterprise solutions that are used by some of the groups that support IT like HR, Finance, Telco, and Security. In a lot of instances these
API call to sign a client OFF
IS there an API call we can make to sign a person off from the client? We are working on a blackberry approval app the runs into a problem if the person is signed on to Remedy ITSM 7.0.1. The approval works if the person is not signed onto Remedy, but fails if he/she is signed on. The caveat would be they would have to sign-in again, but that may be better than failing they BB approval because they forgot to sign-out when they stepped away from their desk. Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ *: 609-580-5802 Cell (: 617-756-4626 Information Classification: Limited Access
Re: API call to sign a client OFF
No, but thanks for the tip. I will look into it. Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ *: 609-580-5802 Cell (: 617-756-4626 Information Classification: Limited Access From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dane, Deoashish Sent: Monday, May 23, 2011 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: API call to sign a client OFF ** Hi Richard, Did you try? ARTermination �C for C. serverUser.logout() for Java Thanks -Deo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gard, Richard J Sent: Monday, May 23, 2011 8:34 PM To: arslist@ARSLIST.ORG Subject: API call to sign a client OFF ** IS there an API call we can make to sign a person off from the client? We are working on a blackberry approval app the runs into a problem if the person is signed on to Remedy ITSM 7.0.1. The approval works if the person is not signed onto Remedy, but fails if he/she is signed on. The caveat would be they would have to sign-in again, but that may be better than failing they BB approval because they forgot to sign-out when they stepped away from their desk. Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ *: 609-580-5802 Cell (: 617-756-4626 Information Classification: Limited Access _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
RKM 7.06.03 and the Fat Client
I was under the impression that ITSM 7.6.03 supported the fat client (User Tool?), but now I am discovering that RKM 7.6.03 generates Java-script errors unless you run it from the mid-tier (web). What gives? Knowledge Article Javascript error when accessing Search Knowledge Management in RKM 7.6.03 in the USER TOOL [Back to Answers]https://kb.bmc.com/infocenter/index?page=answers Back to Answershttps://kb.bmc.com/infocenter/index?page=answers [Printer Friendly Version]https://kb.bmc.com/infocenter/index?page=contentid=KA327237pmv=printimpressions=falseviewlocale=en_US Printer Friendlyhttps://kb.bmc.com/infocenter/index?page=contentid=KA327237pmv=printimpressions=falseviewlocale=en_US [Rate Content]https://kb.bmc.com/infocenter/index?page=contentid=KA327237actp=searchviewlocale=en_USsearchid=1300975655195#rate Rate this Pagehttps://kb.bmc.com/infocenter/index?page=contentid=KA327237actp=searchviewlocale=en_USsearchid=1300975655195#rate Knowledge Article ID: KA327237 Version: 1.0 Status: Published Published date: 01/20/2011 Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore inline: image001.gifinline: image002.gifinline: image003.gif
Re: ITSM 7.6.4
David, We are planning for our next global deployment of ITSM (7.6.03/4). The new solution will hopefully address considerable performance issues experienced by remote users of our current 7.1 deployment. The current deployment is located on the eastern seaboard where a large portion of my customer base is located. However, my clients in Asia Pacific (fastest growing) and Europe have complained about slow performance. What is the recommended implementation of ITSM 7.6.03/4 that will present the best response times for all users of the system? We have considered placing mid tier and app servers in the remote regions, but I don't have data to support this design. The reference architecture document (http://documents.bmc.com/supportu/documents/49/03/114903/114903.pdf) does not speak to this design challenge directly. Suggestions greatly appreciated. Best regards, Rich 謝 謝 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, March 08, 2011 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 Not a rumor. There is a Statement of Direction posted: 24-Sep-2010 Provides end of life information for BMC Remedy ITSM Classic views. http://documents.bmc.com/products/documents/46/22/174622/174622.pdf -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.
ITSM Feature Addition History - 7.1 to 7.6.03
Is there a document that lists the feature delta from 7.1 to 7.6.03? I have tried to search the archives for notices like: “Announcing BMC Remedy Action Request System” but come up empty on the website. Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ *: 609-580-5802 Cell (: 617-756-4626 Information Classification: Limited Access
Re: Long running ITSM 7.6 upgrade
** Our plan is to install 7.6.03 on bare metal (new hardware) and migrate our SRM, RKM and CHM apps to it. No-one uses the new system until migration is complete and tested. The current Prod system will then become UAT, and our UAT systems will become part of DEV. We don't do upgrades often, so this approach seems to work best. We support 3000+ demanding global users who operate 24/7. We can't afford down time of more than 4-5 hours on a Friday night. The switch is more of a DNS repoint and test. From: sphilben [mailto:sphil...@mac.com] Sent: Friday, January 28, 2011 02:40 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Long running ITSM 7.6 upgrade All: We are in the process of working out our upgrade path from ARS 7.1/ITSM 7.0.03 to ARS 7.6/ITSM 7.6. The upgrade of ARS is pretty straightforward and relatively quick. The ITSM pieces, on the other hand, take forever. The upgrade path looks like this: SRM 2.2 p4 CMDB 7.5 p5 SRM 7.6 p1 CMDB 7.6 p2 ITSM 7.6 p1 SLM 7.6 SLM 7.6 p1 I am currently working on ITSM 7.6 on our DEV server. Should it really take 10+ hours? How am I supposed to get this done during our maintenance window? Has anyone else gone through this mess and survived? Does anyone have a strategy on how to get this done in less than 24 hours (or whatever it ends up taking)? We have failover servers that we could try and use but I don't see how we can do it there early (like we are going to do during the ARS upgrade). Not sure how I can go to the powers that be and tell them they will be down for a whole day in order to upgrade some software. Thanks. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Integrating with Windows Active Directory
Has anyone integrated directly with Windows AD as opposed to LDAP? Can you clue me in on what needs to be modified? Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ *: 609-580-5802 Cell (: 617-756-4626 Information Classification: Limited Access From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Allen Crouder Sent: Thursday, January 06, 2011 4:45 PM To: arslist@ARSLIST.ORG Subject: test ** test _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Integrating with Windows Active Directory
How is Remedy (7.1) talking to LDAP for NT authentication (rather than Remedy id/pwd admin)? Can this NT authentication in Remedy (what Remedy uses) be changed to native Win AD calls? We have multiple Domains in our company and some domains are not authenticating in Remedy. I am told by my AD team that I need to go directly to Windows AD in order for the authentication to work. Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ *: 609-580-5802 Cell (: 617-756-4626 Information Classification: Limited Access From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Friday, January 07, 2011 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: Integrating with Windows Active Directory ** I assume you are referring to integrations for the purpose of authentication. Active Directory uses LDAP for it's back end store. Some extensions that Active Directory provides include NTLM and Kerberos, which are seperate authentication mechanisms. These extensions still rely on the back end store, which is LDAP. Using NTLM and Kerberos are possible through the mid-tier through some customization. To my knowledge NTLM and Kerberos authentication are not feasible with the native client, ARUser, but I have not spent much time digging into this aspect of authentication. You can look to author an AREA plugin that uses either Kerberos or NTLM, but the client still has to pass the necessary information to the plugin to complete the authentication handshake. 2011/1/7 Gard, Richard J rjg...@statestreet.commailto:rjg...@statestreet.com ** Has anyone integrated directly with Windows AD as opposed to LDAP? Can you clue me in on what needs to be modified? Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ *: 609-580-5802 Cell (: 617-756-4626 Information Classification: Limited Access
Re: Recommendations for Load Balancers and Mid-Tier Servers
Christopher We have implemented load balancing effectively at SSB; two web servers (remwebprod), two app servers (itsmappprod), SQL2008 DB server with replication. Internal application references must use the aliases and not physical server names or IP. Best regards, Rich 謝 謝 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Information Classification: Limited Access From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Friday, December 10, 2010 11:25 AM To: arslist@ARSLIST.ORG Subject: Recommendations for Load Balancers and Mid-Tier Servers Hello All, We are in the discovery process for setting up some new mid-tier servers. We are looking at standing up some HP ProLiant DL380 G6 Servers and am seeking some recommendations for Load Balancers. Anyone have some suggestions for some good load balancers for these servers? Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ [cid:image001.png@01CB985E.8E8771A0] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. inline: image001.png
Re: Recommendations for Load Balancers and Mid-Tier Servers
In a corporate environment, use the corporate load balancer. I would only use the Apache LB if I were trying to do it on the cheap and did not have something like ACE or LD. Best regards, Rich 謝 謝 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Information Classification: Limited Access From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Michael Latham Sent: Friday, December 10, 2010 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Recommendations for Load Balancers and Mid-Tier Servers ** If you are using Apache then I recommend, Apache+Tomcat configuration. Other than that there are a plethora of options out there under both open and closed source licenses. Sent from my Windows Phone From: Pruitt, Christopher (Bank of America Account) Sent: Friday, December 10, 2010 11:25 AM To: arslist@ARSLIST.ORG Subject: Recommendations for Load Balancers and Mid-Tier Servers Hello All, We are in the discovery process for setting up some new mid-tier servers. We are looking at standing up some HP ProLiant DL380 G6 Servers and am seeking some recommendations for Load Balancers. Anyone have some suggestions for some good load balancers for these servers? Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ [cid:image003.png@01CB9854.80347F30] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Recommendations for Load Balancers and Mid-Tier Servers
Hi John, I did not mean to disparage Apache LB solutions. It clearly has its place and will serve well. I use them for lab work when I need to test a solution behind an LB. It all depends on your corporate standards, DNS and IP management, business continuity plan, cross datacenter failover and the like. I have never thought of using Apache LB outside the lab. I am not sure if it is even allowed here. However, our corporate LB is now brand XXX (don't really care what it is because that is what I am supposed to use). I have used Apache, F5, LD, CSS and DD. Being a user, I never needed to build my own LB using Apache for a production Application with critical importance. I use what the network guys say I should use. They register the aliases, define the VIPs, and support/config the infrastructure devices. - Original Message - From: John Baker [mailto:jba...@javasystemsolutions.com] Sent: Friday, December 10, 2010 04:52 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Recommendations for Load Balancers and Mid-Tier Servers Rich, Apache is arguably the most widely used web server in the world, and does a great job of load balancing. I've done a lot of work for investment banks that can only be described as very corporate, and Apache has been a key component in their infrastructure. The problem with Apache and Midtier is mod_jk. I wrote an article on this last week. John -- Single Sign On for AR System http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Statement of Direction regarding EOL of Remedy User client has been amended.
I agree. It is a deal breaker without it. Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ (: 609-580-5802 Cell (: 617-756-4626 Information Classification: Limited Access From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Molenda Sent: Saturday, July 24, 2010 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Just my 2 cents here - yes Copy to New is Broken in ITSM - create a P1 ticket with BMC on the errors - per module... The CNTL-T function is utilized A BUNCH for other reasons... Robert On Sat, Jul 24, 2010 at 4:29 AM, Kelly Deaver kdea...@kellydeaver.com wrote: ** Please DON'T add copy to new as an AR enhancement. With the way hidden fields work in ITSM, it is an evil we fight daily. I end up with all kinds of bad results from people using copy to new on Incident and People records. The applications should have a standard copy to new function like the one implemented in Change to assure that the RIGHT fields get copied to new! Also, the ability to restrict who can create a macro would be helpful along the same line. We have problems with the average Joe creating a macro that ends up doing bad mojo when run. Macro should be a programmers tool, not an end user tool in this day and time. The apps and AR have much more elegant ways to do the things that macro users once had to do on their own. Kelly Deaver L-3 Stratis / FAA Contractor kdea...@kellydeaver.com (ARSlist mail) kelly.ctr.dea...@faa.gov (Business mail) Original Message Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. From: David Sanders david.sand...@westoverconsulting.co.uk Date: Fri, July 23, 2010 10:46 am To: arslist@ARSLIST.ORG ** Hi Shawn The Copy-to-New functionality is not intelligent �C it does not know what fields you may or may not need clearing out to avoid problems with your application data. However, it is easy to add this intelligence by creating an active link that fires on the event Copy-to-New for each form that sets the appropriate fields to $NULL$. If these active links do not exist in the application you are using, you should put in an enhancement request. Regards David Sanders Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk mailto:david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Friday, July 23, 2010 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. David, I’m aware of that, however, the last time I tried to use Copy to New on something like an Incident from the Windows User Tool, it copied over some fields that it shouldn’t have (I think a GUID or something) and it didn’t work. It’s been a while since I tried that, but at least it didn’t used to work consistently for ITSM. I think that’s why the “Copy Change” item exists in Change Management as well. Thanks, Shawn Pierson Remedy Developer | Southern Union _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
