Re: [Non-DoD Source] Re: Outgoing email not creating worklog
Look for the Active link INT:FNDHPD:EMS:SendMail_151_PWLG make sure if it has been overlaid that new Run IF fits and the push to HPD:WorkLog is there. This is from v 9.1...i no longer have access to v7.6.04 Thanks, Elmo Gentry Remedy Application Developer ITSM-J631, Jacobs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, May 23, 2017 3:05 PM To: arslist@ARSLIST.ORG Subject: [Non-DoD Source] Re: Outgoing email not creating worklog ** Could there be a chance that somebody with admin access may have deleted the entry accidentally either directly through the interface or through some customized workflow? That is where I would look at for missing entries in a database. The other possibility would be if the database was restored at some point and there was a loss of some of the transactional data during restoration? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, May 22, 2017 10:35 AM To: arslist@ARSLIST.ORG Subject: Outgoing email not creating worklog Hi All & Happy Monday Have a situation where the user sent an email from the Incident and a work log entry was not created. I was able to verify the AR System Email Message was created, sent and received. Haven't had this issue reported once in over 4 years and could not replicate. Also could not find anything on the BMC KB on this. Has anyone run into this issue? ARS 7.6.04 SP5 ITSM 7.6.04 SP2 Thanks Mark Mark Brittain | Senior Systems Engineer | 315.634.9337 125 Elwood Davis Road | Syracuse NY 13212 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Job - Remedy Solutions Architect/Developer
https://jacobsexternal-jacobstechnology.icims.com/jobs/21152/job Job Title: Remedy Solutions Architect/Developer # Positions: 1 Overview: We are actively searching for qualified candidates for this outstanding opportunity. We are currently identifying candidates and conducting interviews. You may contact us at h...@usog.jacobs.com if you have any questions about this potential opening. Jacobs is actively seeking a Remedy Solutions Architect/Developer at the U.S. Special Operations Command in Tampa Florida. The Remedy Solutions Architect will be responsible for implementing and developing best practices for delivery of the BMC Remedy ITSM suite (Version 7.6.04 and 8.1) Atrium CMDB Product Family (Version 7.6.04 and 8.1), and BMC MyIT (Version 2.2) Responsibilities: Remedy Solutions Architect/Developer Job Description: The Remedy Architect/Developer will participate in usability and requirements meetings and then implement a solution or workflow based on specific customer needs. He/she will install, configure, customize, deploy and administer BMC products to include the integration of BMC products and other third party applications. The Remedy Architect/Developer will participate in usability and requirements meetings and then implement a solution or workflow based on specific customer needs. He/she will assess, develop, install, configure, document and test all proposed solutions and create migration packages for deployment into the production environment. The Remedy Architect/Developer will be responsible for configuring and integrating BMC products with other third party applications and databases. Qualifications: Minimum Education/Experience Requirements: Bachelor's degree in a computer or system science discipline and fourteen (14) years experience or equivalent combination of education and experience. Must be able to obtain DoD IAT Level II certification (Comp TIA Security+, CCNA, etc) certification within six (6) months of being hired. Required Skills: * Full product life-cycle to include development, integration, testing and documentation using contemporary delivery methodologies (Scrum, Agile, RUP, etc.). * Custom Remedy workflow, forms, reports and filters to meet specified requirements. * ARS administration (v7.6 or above). Version 8.1 preferred * ARS development (v7.6 or above including Filters, Active links, Mid-tier web interface, and a help desk module). * Extensive experience with BMC Remedy Developer Studio * Extensive experience with CMDB reconciliation against multiple data sets * Experience with web services and Atrium Integrator * SQL Database administration preferred * Excellent negotiation skills with the ability to work with others to reach mutually agreed upon solutions. * Strong problem solving skills with the ability to influence consensus and agreements. * Solid written and verbal communications skills. * Ability to communicate and work effectively with a variety of government and contractor individuals at all levels. * Ability to work autonomously; self-starter. * Ability to work occasional night and weekend shifts to support operations and product upgrades. * Position includes on-call responsibilities one week a month. Preferred Certifications: * ITIL V3/V2 Foundations * BMC Certified Administrator: BMC Remedy IT Service Management 7.6.04 Interim Secret Clearance required to start with ability to obtain Top Secret/SCI Clearance. Thanks, Elmo Gentry Remedy Application Developer ITSM-J631, Jacobs DSN: 299-0340 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Auto Complete Issue
I have a guy that is using the Auto Complete function for Change Coordinator and Change Manger very often. Basically he does not use the mouse at all. When the user is typing the auto complete is showing incorrect user names for a group that is set in the Coordinator group field. Or the response is no matches found. DO NOT USE THE MOUSE TO ACCESS THE MENU. In an existing ticket clear out the coordinator group and type a group name. Once the list comes up using the tab/arrows highlight the group. Tab to the Coordinator field and type a letter of a valid person in the group. What is the impact to your business for this problem? (number and type of users effected, potential loss of revenue, project delay). Slowing users down with processing tickets. BMC had a demo with me and we did find that if you typing the name in the Change Coordinator fileld...user that do not have the System Role for a coordinator for the selected group still will show in the list. ARS: 7.6.04 SP5 201504301638 MT: Version 8.1.SP02 Patch 001 201411190135 IE version: 10.0.9200.17267 Update Version 10.0.25 Thanks, Elmo Gentry Remedy Application Developer ITSM-J631, Jacobs DSN: 299-0340 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Remedy Position
Jacobs Technology has an immediate opening for an experienced Remedy developer. Must have experience with ITSM and CMDB development. -Must be able to obtain TS / SCI security clearance but can start with an Interim Secret clearance -Must be US Citizen -Must have documented experience (6 - 12 years) doing Remedy development to include experience with active links, forms, active link guides, filters, etc in version 7.6.04 and newer BMC Certified Professional or Accredited Administrator certification preferred. Position is a full time direct hire position with Jacobs in beautiful Tampa, FL. Compensation package includes medical, dental, 401k, stock purchase program, education assistance, competitive pay and relocation assistance. To learn more about this exciting opportunity and apply, please visit the following link: https://jacobsexternal-jacobstechnology.icims.com/jobs/19551/remedy-solution s-architect-developer/job Be sure to put Elmer Gentry down for a referral. Thanks, Elmo Gentry Remedy Application Developer ITSM-J636, Jacobs DSN: 299-0340 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
FW: Job - Remedy Solutions Architect/Developer (UPDATE)
Job Title: Remedy Solutions Architect/Developer THIS IS A FULL TIME JOB WITH BENEFITS, MUST BE ONSITE. Job Title: Remedy Solutions Architect/Developer Overview: Jacobs is actively seeking a Remedy Solutions Architect/Developer at the U.S. Special Operations Command in Tampa Florida. The Remedy Solutions Architect will be responsible for implementing and developing best practices for delivery of the BMC Remedy ITSM suite (Version 7.6.04 and 8.1) Atrium CMDB Product Family (Version 7.6.04 and 8.1), and BMC MyIT (Version 2.2) Responsibilities: Remedy Solutions Architect/Developer Job Description: The Remedy Architect/Developer will participate in usability and requirements meetings and then implement a solution or workflow based on specific customer needs. He/she will install, configure, customize, deploy and administer BMC products to include the integration of BMC products and other third party applications. The Remedy Architect/Developer will participate in usability and requirements meetings and then implement a solution or workflow based on specific customer needs. He/she will assess, develop, install, configure, document and test all proposed solutions and create migration packages for deployment into the production environment. The Remedy Architect/Developer will be responsible for configuring and integrating BMC products with other third party applications and databases. Qualifications: Minimum Education/Experience Requirements: Bachelor's degree in a computer or system science discipline and fourteen (14) years experience or equivalent combination of education and experience. Required Skills: * Full product life-cycle to include development, integration, testing and documentation using contemporary delivery methodologies (Scrum, Agile, RUP, etc.). * Custom Remedy workflow, forms, reports and filters to meet specified requirements. * ARS administration (v7.6 or above). Version 8.1 preferred * ARS development (v7.6 or above including Filters, Active links, Mid-tier web interface, and a help desk module). * Extensive experience with BMC Remedy Developer Studio * Extensive experience with CMDB reconciliation against multiple data sets * Experience with web services and Atrium Integrator * SQL Database administration preferred * Excellent negotiation skills with the ability to work with others to reach mutually agreed upon solutions. * Strong problem solving skills with the ability to influence consensus and agreements. * Solid written and verbal communications skills. * Ability to communicate and work effectively with a variety of government and contractor individuals at all levels. * Ability to work autonomously; self-starter. * Ability to work occasional night and weekend shifts to support operations and product upgrades. * Position includes on-call responsibilities one week a month. * Ability to obtain DoD IAT Level II certification within 6 months of being hired. Preferred Certifications: * ITIL V3/V2 Foundations * BMC Certified Administrator: BMC Remedy IT Service Management 7.6.04 Interim Secret Clearance required to start with ability to obtain Top Secret/SCI Clearance. Thanks, Elmo Gentry Remedy Application Developer ITSM-J636, Jacobs DSN: 299-0340 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Job - Remedy Solutions Architect/Developer
Looking for referrals Job Title: Remedy Solutions Architect/Developer # Positions: 1 Overview: Jacobs is actively seeking a Remedy Solutions Architect/Developer at the U.S. Special Operations Command in Tampa Florida. The Remedy Solutions Architect will be responsible for implementing and developing best practices for delivery of the BMC Remedy ITSM suite (Version 7.6) Atrium CMDB Product Family (Version 7.6), Atrium Discovery and Dependency Mapping (ADDM Version 8.2). Responsibilities: Remedy Solutions Architect/Developer Job Description: The Remedy Architect/Developer will participate in usability and requirements meetings and then implement a solution or workflow based on specific customer needs. He/she will install, configure, customize, deploy and administer BMC products to include the integration of BMC products and other third party applications. The Remedy Architect/Developer will participate in usability and requirements meetings and then implement a solution or workflow based on specific customer needs. He/she will assess, develop, install, configure, document and test all proposed solutions and create migration packages for deployment into the production environment. The Remedy Architect/Developer will be responsible for configuring and integrating BMC products with other third party applications and databases. Qualifications: Minimum Education/Experience Requirements: Bachelor's degree in a computer or system science discipline and fourteen (14) years experience or equivalent combination of education and experience. Required Skills: * Specific to BMC Remedy: o Full product life-cycle to include development, integration, testing and documentation using contemporary delivery methodologies (Scrum, Agile, RUP, etc.). o Custom Remedy workflow, forms, reports and filters to meet specified requirements. o ARS administration (v7.6 or above). o ARS development (v7.6 or above including Filters, Active links, Mid-tier web interface, and a help desk module). o Extensive experience with BMC Remedy Developer Studio o RDBMS-based solutions implementation. o Database Administration and Crystal Reports/Business Objects experience with analytics and dashboard reporting. o Excellent negotiation skills with the ability to work with others to reach mutually agreed upon solutions. o Strong problem solving skills with the ability to influence consensus and agreements. o Solid written and verbal communications skills. o Ability to communicate and work effectively with a variety of government and contractor individuals at all levels. o Ability to work autonomously; self-starter. Preferred Certifications: * ITIL V3/V2 Foundations * BMC Certified Administrator: BMC Remedy IT Service Management 7.6.04 Interim Secret Clearance required to start with ability to obtain Top Secret/SCI Clearance. Thanks, Elmo Gentry Remedy Application Developer ITSM-J636, Jacobs DSN: 299-0340 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AIF: Mapped fields creating an Incident
With an AIF(Template With Backend Mappings ARS 7.6.4) can I use the BMC defined mapped fields to define which path(AOT) to take in the PDT when before creating the incident fulfillment record? Configuration PDT: The PDT has the following at the decision point 'Type Of Request' = Password Reset (if yes goes to one AOT if no then goes to the next decision point) Type Of Request = Desktop Issue, etc. So all my decision points use the variable 'Type Of Request' SRD: Has the variable 'Type Of Request' mapped to SR Type Field 1 Process/Workflow: AIF: In my AIF I have set the SR Type Field 1 via active link to the value that is selected for the field 'Type OF Request' SR: SR is created with the 'SR Type Field 1' populated with, i.e. Password Reset The SR is created but no Incident recordNo errors in the SR(Process and Questions tab) So I guess my question is...is there workflow that is missing that forces the PDT to use that 'SR Type Field 1' for validation or is that field only used to pass data to the SR for a work order? Thanks, Elmo Gentry Remedy Application Developer ITSM-J61 Jacobs Technology, Inc. 813-826-0340 (work) DSN: 299-0340 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Application-Command Approval Add-Sig Run Process
Trying to reuse OOTB code in my own attempt to automatically add approvals to a Change from the Assignee of the tasks. I have a filter to run the following Run process like you may find in AL INT:APRCHG:CSG:SaveNextApprover_RefreshFields_217_Close Application-Command Approval Add-Sig -s $Form Name$ -e $CHGReqID$ -t $ChangeProcess$ -o $Group ID$ -1 0 -2 999 When ran via the AL: ACTL Checking INT:APRCHG:CSG:SaveNextApprover_RefreshFields_217_Close (217) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL z1D Char04 (100068) = SGP1212 | CAB-Member CLAT /* Thu May 03 2012 17:12:58.7530 */+API call CLAT /* Thu May 03 2012 17:12:58.8550 */-API call ACTL 1: Run Process ACTL @@: 139\55\INT:APRCHG:CSG:SaveNextApprover_RefreshFields_217_Close\1\3\0\1336075453\0\0\\54\4\100058\0\100066\0\100067\0\100068\0\\ ACTL Run Process on server ACTL Server: remedy71 ACTL Process: Application-Command Approval Add-Sig -s CHG:Infrastructure Change -e CRQ00012409 -t Change Level IA - Business -o SGP1212 | CAB-Member -1 0 -2 999 ACTL Success ACTL 2: Close Window I have the above Run Process fired via a filter when a record is modified. Here is the filter log: /* Fri May 04 2012 11:46:36.8120 */ Filter Level:0 Number Of Filters:1802 Checking +HP:RFCAutoApprovals-AddSignatures FLTR TID: 003280 RPC ID: 007696 Queue: Fast Client-RPC: 390620USER: elmo.gentry 0: Process FLTR TID: 003280 RPC ID: 007696 Queue: Fast Client-RPC: 390620USER: elmo.gentry Application-Command Approval Add-Sig -s CHG:Infrastructure Change -e CRQ00016133 -t Change Level IA - Business -o SGP2704 | CAB-Member -1 0 -2 999 But nothing happen... ARS 7.1 Approval Server 7.6.03 Change 7.0.03 P 006 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: query help
Are your parentheses correct?
(NOT('Field1' LIKE %/%)
Thanks,
Elmo Gentry
Remedy Developer
HP Enterprise Services
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Thursday, March 01, 2012 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: query help
Thanks Axton. I've not used NOT before.
Your example does work querying the incident form, etc. But does not work on my
vendor form (I said view form before, that's incorrect, my fault). Also
'field1' is a character field...
'field1' LIKE %/% -- works and returns the expected results. But I want the
opposite.
NOT 'field1' LIKE %/% -- no entries are returned.
Anything else I could try?
Thanks - Marcelo
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Thursday, March 01, 2012 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: query help
NOT 'field1' LIKE %/%
On Thu, Mar 1, 2012 at 3:21 PM, Martinez, Marcelo A marc...@cpchem.com wrote:
**
I've drawn a blank.. need help creating a query.
I have a field (field1) on a view form that I want to search for all records
that do not contain symbol / (forward slash).
Example of data in field:
ABC/123
ABB
ABC/345
DEF/555
DEF
XY
I only need the query to return ABB, DEF, XY.
I can do 'field1' LIKE %/% ---but how do I do the opposite?
I've tried: 'field1' != %/% ---this does not work.
Thanks for the help,
Marcelo
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