ARERR [8922]

[Gentry, Elmo - Raleigh, NC]

ARS 6.3 Patch 22 Support Build, MidTier 6.3 Patch 22, Sun Solaris 10, Oracle 9i 
RAC Database(2 nodes), 5 Active Directory Servers. We have been having slow 
response and hanging for about a week.

Nothing is showing in the API, Plug-In, API or Escalation logs

ARERR [8922]: The authentication service is not responding. Cannot connect to 
the system at this time. Contact your AR System Administrator for assistance.

   /* Sat Jan 23 2010 12:37:11.8093 */ 
  connect timeout used: 55000

This error does not show every time but it does from time to time.
Thanks,

Elmo Gentry
Remedy-IT
United States Postal Service

Don't be too anxious about the credit due you. Do your best, and be patient. 
Forget about yourself, and let others "remember." Success is much sweeter that 
way.


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Re: Separation of Duties

[Gentry, Elmo - Raleigh, NC]

Here is what I found documented: 

 

Subadministrators can perform the following functions:

􀂄 Administer any application or form to which their group has

subadministrator access.

􀂄 Create and administer filters, active links, and escalations connected to

forms to which their group has subadministrative access.

􀂄 Create and administer menus.

􀂄 Create forms.

􀂄 Create applications (depending on the forms to which the

subadministrator has access).

􀂄 Create active link and filter guides.

􀂄 View server information settings.

 

No of these can be allowed.  We need to separate/prevent all of the above.  If 
the permission allows the user to create anything, filters, forms, etc that is 
too much access.  When I say sub-admin I mean really application/data 
admin….only to create data, i.e. CTI’s, Groups. Users, Location, Approvals, etc.

 

 

Thanks,

 

Elmo Gentry 
Remedy Application Development
Business Systems Analyst



 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Rick Cook
Sent: Wednesday, March 05, 2008 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Separation of Duties

 

** SubAdmins are your ticket.  Only give Administrator access to developers, 
and SA to everyone else.  It's more work to set it up, but will get you what 
you want.  All the info you need is in the docs.

Rick

On Wed, Mar 5, 2008 at 8:02 AM, Gentry, Elmo - Raleigh, NC <[EMAIL PROTECTED]> 
wrote:

** 

Overview: I need to separate the Admin permission (creating Forms, AL's, 
Filters, everything in the admin tool, etc) from everything in the 
Configuration Manager console (CTI's, Location, Groups, etc).

I need to duplicate ALL of Configuration Manager console actions with a 
non-Admin, Sub-Admin like permissions.

Any thoughts or suggestions?  Preferable easy thoughts and/or suggestions. *

Currently running ITSM 5.6; Problem, Change and Asset.  ITSM 7 is not really an 
option at this time

Thanks,

 

Elmo Gentry

Remedy Application Development 

Business Systems Analyst

United States Postal Service 
4200 Wake Forest Rd 
Raleigh, NC 27668-9000
[EMAIL PROTECTED] 

 

United States Postal Service Logo with Eagle <http://blue.usps.gov/> 

 

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Separation of Duties

[Gentry, Elmo - Raleigh, NC]

Overview: I need to separate the Admin permission (creating Forms, AL's,
Filters, everything in the admin tool, etc) from everything in the
Configuration Manager console (CTI's, Location, Groups, etc).

 

I need to duplicate ALL of Configuration Manager console actions with a
non-Admin, Sub-Admin like permissions.

 

Any thoughts or suggestions?  Preferable easy thoughts and/or
suggestions. :-)

 

 

Currently running ITSM 5.6; Problem, Change and Asset.  ITSM 7 is not
really an option at this time

 

Thanks,

 

Elmo Gentry

Remedy Application Development 

Business Systems Analyst

United States Postal Service 
4200 Wake Forest Rd 
Raleigh, NC 27668-9000
[EMAIL PROTECTED] 



 

   

 


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