Re: 7.1 Server License Question

[Jean weird]

This looks like a new defect. The workaround is to import data manually.

Did you see any message like 'the ARServer is unlicensed' in
arerror.logafter upgradation.


- Jean




On 2/12/08, Howard Richter <[EMAIL PROTECTED]> wrote:
>
> **
>
> At least that explains the issues I have seen. So convert works, but
> import not so much.
>
>
>
> Sounds like this should be a white paper.
>
>
>
> Thanks,
>
> hbr
>
>
> On Feb 11, 2008 6:58 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:
>
> > ** The back and forth I have gotten on this is as such.  If you upgrade
> > your 7.0 server to 7.1, the 7.0 license will work just fine.  If you
> > however delete or need to re-apply the license you don't have sufficient
> > fields in the License form to apply it properlyso you either need to
> > import the LIC file that has it all configured properly, or get a 
> > 7.1license for the same server...but you need to get your rep
> > involved...because a simple purge won't do it.
> >
> >  --
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *Howard Richter
> > *Sent:* Monday, February 11, 2008 4:36 PM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* 7.1 Server License Question
> >
> >
> > **
> >
> > I hope everyone's day is going well.
> >
> >
> >
> > I need to verify something on the 7.1 server licenses. Does a 7.0 server
> > license need to be reissued if you upgrade to 7.1.
> >
> >
> >
> > One BMC support person said yes and another said no.
> >
> >
> >
> > Thanks and have a great week,
> >
> >
> >
> > --
> > Howard Richter
> > ITIL Foundation Certified
> > Red Hat Certified Technician
> > CompTIA Linux+ Certified
> > [EMAIL PROTECTED]
> > Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
> > And looking for a new job!
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> > html___
> >
>
>
>
> --
> Howard Richter
> ITIL Foundation Certified
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> [EMAIL PROTECTED]
> Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward__Platinum 
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Re: Help with new 7.1 install

[Jean weird]

Barber,

It seems to be a defect of installer.

-- Jean


On 12/12/07, Barber, Sue <[EMAIL PROTECTED]> wrote:
>
> **
>
> Hello,
>
>
>
> We are trying to install a new server – version 7.1, patch 1, Linux OS (Red
> Hat Enterprise Linux 4 Update 5).
>
>
>
> Sequence of events:  Was told the patch was a full install, so tried
> that….then we installed version 7 as an overwrite, installed the approval
> server to eliminate the ARAPPNOTE 4501 and ARAPPERR 4583 messages.
> Installed patch 1, approval errors came back, but we connected (the one and
> only time) with the user tool, attempted to re-install approval server to
> re-eliminate the ARAPPNOTES and then started getting the below again ( we
> have seen these messages throughout the install)  Have a ticket in to BMC,
> but I don't think they understand what the problem is:
>
>
>
>
>
> $ ./arsystem start
>
> ./arsystem: line 369: ulimit: open files: cannot modify limit: Operation
> not permitted
>
> Action Request System initializing.
>
> Starting AR System Server
>
>
>
>  (ARNOTE 0)
>
>AR Monitor version 7.1.00 Patch 001 200711161033 started.
>
>
>
>  (ARNOTE 0)
>
>AR Monitor started.
>
>
>
>  (ARNOTE 0)
>
>ARMonitor child process (pid:4544) started.
>
> ./arserverd
>
> server: locale=[[ en_US.utf8 ]],
>
>  LANG=[[ en_US.utf8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]]
>
>
>
> Action Request System(R)  Server   Version 7.1.00 Patch 001 200711161033
>
> (c) Copyright 1991-2007 BMC Software, Inc.
>
>
>
> 390600 : SQL database is not available -- will retry connection (ARNOTE
> 590)
>
>ORA-01034: ORACLE not available
>
> ORA-27101: shared memory realm does not exist
>
> Linux-x86_64 Error: 2: No such file or directory
>
>
>
> Action Request System initialization is complete.
>
>
>
>
>
> Any suggestions?
>
>
>
> Sue
>
>
>
>
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Re: Remedy Link for SQL

[Jean weird]

Frans,

Remedy Link for SQL is compatible with windows OS. So install it on windows
to connnect to Remedy Server on Solaris.

- Jean.


On 12/12/07, Ferreira, Frans F <[EMAIL PROTECTED]> wrote:
>
> **
>
> All Listers
>
>
>
> I need to integrate Altiris into the CMDB using the ALT2CMDB integration
> together with Remedy Link for SQL and EIE. The BMC Remedy Server is running
> on Solaris and the Altiris Database is on Windows Server 2003 Standard
> Edition.
>
>
>
> Does my EIE and Remedy Link for SQL need to run on a separate server in
> order to connect to Altiris Database and the Data Exchange Application needs
> to be installed on the Solaris machine?
>
>
>
> Any suggestions on the best configuration for the above?
>
>
>
>
>
> Frans Ferreira
>
>
>
> __
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Re: ARS Web Service issues

[Jean weird]

Darshana,

There are few defects fixed with ARServer patch 4 and patch 5.
Mid tier patch must be of the same level as ARserver.

- Jean


On 12/10/07, Darshana Jivan [MTN Network Solutions] <[EMAIL PROTECTED]>
wrote:
>
> **
>
> Hi
>
> Mid Tier Version
>
> 7.0.01 Patch 001 200701091113
>
> Web Server Information
>
> Microsoft IIS ServletExec/5.0.0.10
>
> Operating System Name
>
> Windows 2003
>
> Java Version
>
> 1.4.2_10
>
> I am currently on ARS 7.0.01 server and mid-tier. I have a web service
> which is being consumed by an app called BizTalk which is working fine but
> these web services where created when on version 6.3.  However, there are
> new elements that needed to be added to the web service and therefore I had
> to change the web service and map to the elements to the XML Schema. I have
> been testing the Web Service by using an InfoPath form to input the elements
> and then submit the data to see if the Ticket gets Logged and a response
> gets sent back with the Request ID. However, I am experiencing error
> messages on Info Path with No Response but when I check the Mid tier logs it
> states that the Ticket was Logged and the ref number does get returned. I
> have attached a mid tier log as a reference. I also used YATT which traces
> inputs and outputs on port 80 on the Midtier and see the response does not
> get sent whether when I am retrieving ticket details or creating a new
> ticket. I'm not sure where the problem could be.
>
> Has anyone struck this issue and managed to find a resolution, or does
> anyone have suggestions on what I could try?* *
>
> Dec 10, 2007 3:43:35 PM com.remedy.arsys.ws.services.ARServiceprocessRequest
> FINE: WS Total time = 1718
>
> Dec 10, 2007 3:43:35 PM com.remedy.arsys.ws.services.ARServiceperformOperation
> FINE: output document from AR Server:  encoding="utf-8"?>
>  xmlns:ns1="http://www.mtnns.co.za/remedy/ModifyEmailTicket"; xmlns:xsd="
> http://www.w3.org/2001/XMLSchema"; xmlns:xsi="
> http://www.w3.org/2001/XMLSchema-instance";>
> 
> 
> MTNNS44953
> 
> 
> 
>
> Dec 10, 2007 3:43:35 PM com.remedy.arsys.ws.services.ARServiceperformOperation
> FINE: WS Create time = 1453
>
> Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARServiceperformOperation
> FINE: input document: 
>  xmlns="http://www.mtnns.co.za/remedy/ModifyEmailTicket";>Claire
> CaninFAULTFaultFaultMTN
> Network SolutionsIT
> DevelopersDarshana
> JivantesttestXDarshana
> JivanccorpCorporation
> Claire[EMAIL 
> PROTECTED]27OpenNot
> AssignedNot
> AcceptedMinorLevel
> 2ccorpNorth
> WestClaire
> Canin
>
> Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARServicegetOperationInfo
> FINE: Operation Info: 
> 
>  topLevelElement="CreateAutomaticTickets"/>
>  topLevelElement="CreateAutomaticTicketsResponse"/>
> 
>
> Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARServiceprocessRequest
> FINE: LOGIN SUCCESS: User[Biztalk]
>
> Dec 10, 2007 3:43:34 PM com.remedy.arsys.session.Login initWebService
> FINE: Login: Axis Session is good !!!
>
> Dec 10, 2007 3:43:34 PM 
> com.remedy.arsys.ws.services.ARServicegetWebServiceInfo
> FINE: webService: MTNNS_EventLog_WS_ModifyAutomaticTickets
>
> Dec 10, 2007 3:43:34 PM 
> com.remedy.arsys.ws.services.ARServicegetWebServiceInfo
> FINE: server: 10.217.201.31
>
> Dec 10, 2007 3:43:34 PM 
> com.remedy.arsys.ws.services.ARServicegetWebServiceInfo
> FINE: nameSpace urn:MTNNS_EventLog_WS_ModifyAutomaticTickets
>
> Dec 10, 2007 3:43:34 PM 
> com.remedy.arsys.ws.services.ARServicegetWebServiceInfo
> FINE: operationName: CreateAutomaticTickets
>
> Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARService getInputDoc
>
> FINE: inputDocStr(before namespaces):  xmlns="urn:MTNNS_EventLog_WS_ModifyAutomaticTickets">http://www.mtnns.co.za/remedy/ModifyEmailTicket";>Claire
> CaninFAULTFaultFaultMTN
> Network SolutionsIT
> DevelopersDarshana
> JivantesttestXDarshana
> JivanccorpCorporation
> Claire[EMAIL 
> PROTECTED]27OpenNot
> AssignedNot
> AcceptedMinorLevel
> 2ccorpNorth
> WestClaire
> Canin
>
>
>
>
>
>
> Regards,
> Darshana Jivan
> Application Developer
>
> *)*: Cell: 0832000451
> ***: Email: [EMAIL PROTECTED]
>
>  MTN Corporate
> 39 Rivonia Road
> No1 Commerce Square 3rd Floor
> Sandhurst
> Johannesburg
> 2196
> P.O. Box 3070; Randburg; 2125; South Africa.
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Re: Remedy on zoned server?

[Jean weird]

Aaron,

Try changing TCD-Specific-Port/ Pluin-port of the second server and restart
it.
Also check if you are not getting any licensing issues.

-- Jean.


On 12/6/07, Aaron Keller <[EMAIL PROTECTED]> wrote:
>
> **
>  Has anyone been able to set up two remedy servers on a zoned solaris 10
> box?
> We have one running, and a second installed (on a second zone) but when
> attempting to access the second, keep getting: RPC: Rpcbind failure - RPC:
> Authentication error
> Could it be that RPC binds persist across zones?
>
>
> -drake
>
> SunCom is the wireless company that's committed to doing things differently.
>
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Re: How e-mail error message generates?

[Jean weird]

Ajit,

I think the connection is not established with mail server.

Please refer email engine config guide.

Can you send emails by telnet session to the mail server ?

If no, the problem could be related to mail server.

If yes, check config details on email engine config form.

Email engine debug logs would be helpful to troubleshoot.

-- Jean


On 11/27/07, Ajit Patil <[EMAIL PROTECTED]> wrote:
>
> Hi All,
>
> Can any one tell me how email error messages generated in log file?
>
> I am getting Java Exceptions like following
>
> null
> java.lang.NullPointerException
>at
> com.remedy.arsys.emaildaemon.CreatorModule.createMessageHeader(
> CreatorModule.java:1566)
>at
> com.remedy.arsys.emaildaemon.CreatorModule.createMessage(
> CreatorModule.java:1349)
>at
> com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:398)
>at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
>at java.lang.Thread.run(Unknown Source)
>
> Please suggest me some Remedy Java API related material...
>
> Thanking you,
> Ajit
> --
> View this message in context:
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> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
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Re: Date issues

[Jean weird]

ARS picks up date format from Operating System.

You can set ARDATE parameter in ar.cfg/ ar.conf.
For example.

ARDATE=%d.%m.%y %H:%M:%S
If you do not set this variable, the system uses the date format for the
language specified by the LANG environment variable.

-- Jean

On 11/24/07, Mauro Monteiro <[EMAIL PROTECTED]> wrote:
>
> ** Hi everyone,
>
> I would like to know how i can configure a date time zone to work with *
> BRST* (Brazilian Summer Time).
>
> Thanks,
> MMS
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Re: Q: Email Engine Attachments

[Jean weird]

 Hello Craig,

This doesn't look like a problem with email engine.

The winmail.dat format is a proprietary Microsoft file that has special
meaning to only microsft clients. The only way to fix this is to contact the
administrator of the exchange server that the email originated from (or if
the user is just outlook without an exchange server the user themselves) and
requesting that they either change the server to make sure this does not
happen, or refrain from using the specific formatted mail.

If the user wants to use formatted mail, they can use HTML mail, which does
not suffer from this problem.

For more information about this issue, take a look at the following:

http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b278061

http://support.microsoft.com/default.aspx?scid=kb;EN-US;149203

http://support.microsoft.com/default.aspx?scid=kb;EN-US;138053

or do a google search for "Microsoft Exchange Frequently Asked Questions"

Or for a much more entertaining look at this problem, do a google search for
"winmail.dat hell" or "winmail.dat "
-- Jean

On 11/21/07, Craig Carter <[EMAIL PROTECTED]> wrote:
>
> **
>
> Has anyone encountered a problem where attachments sent out via email and
> received by clients using Juno, AOL, etc, has been converted to
> "winmail.dat" which the user then has a problem opening because they have no
> associated programs?  I searched the ARSList archives and didn't find
> anything.
>
>
>
> ARS 6.3 P13, Email Engine, text format messages
>
> Outlook Client/Exchange Server/MAPI
>
> Not using Email templates
>
>
>
> Craig Carter, RSP
>
>
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