Re: OT: Baby Sofia

[Jim Manara]

Congratulations!  Sofia, welcome to our wonderful world.  She has the same
name as my grandmother, a good omen.  I wish her health and happiness. For
you, sleep now.  It doesn't get easier.


Jim Manara MBA, PMP, ITIL Expert, Kepner Tregoe Foundation, Remedy Consultant
jim.man...@thecambiaregroup.com
480-273-0934

Change is Growth,
Change is Cambiare!



On Fri, May 30, 2014 5:19 pm, Tauf Chowdhury wrote:
All,
Just wanted to share with you guys that we are proud parents to a baby
girl, Sofia, who was born on "05/25/2014 09:14:00 PM" (ET). She was 6lbs,
6oz and 19.5" tall. Everyone is doing well. Sleep is an issue so I guess
it's all normal.
Here's a pic!

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Re: Urgently looking for an ITIL Process Expert in Phoenix

[Jim Manara]

Does this mean I did not make the cut?  If this is a different
opportunity, I am interested.  If this is the same opportunity, I am still
interested.

New year starting in an interesting way.  :)

Happy New Year!


Jim Manara MBA, PMP, ITIL Expert, Kepner Tregoe Foundation, Remedy Consultant
jim.man...@thecambiaregroup.com
480-273-0934

Change is Growth,
Change is Cambiare!



Hello All,

Happy New Year!

We are urgently looking for an ITIL Process Expert with good Change
Management experience to be based in Phoenix. Initially, it will be a 4
months engagement with a possible extension.

Just wondered if anyone is available to start ASAP.

Look forward to your response.

Regards,
Kamiya Mehta
Resource Consultant

Fusion Business Solutions (UK) Ltd.
Unit 1, Walbrook Business Centre
Green Lane
Hounslow, Middlesex
TW4 6NW

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Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

[Jim Manara]

Lest we forget, Remedy began as a way to develop applications without
having to pay for expensive DBA talent.  The cycle appears to be nearing
its completion as managed solutions like ServiceNow leverage the delivery
of applications without having to pay for expensive Remedy talent.

We have become our parents.

There is still work out there and the rates are declining.  Still an all
inclusive of $50 per hour for a non local is an opportunity I would not
pursue.  Everyone has to make their own decision.

For those who have read this far, I am looking for a new contract.

Regards



Maybe it's because (random numbers on the way) BMC wants half a million
dollars to setup an install with a 20% annual support contract, and
'qualified developers' want $200/hr to develop in it.

Those numbers are quasi made up...but not entirely.  Don't get me
wrong...I
love Remedy, I have made my career with it for the last 15 years...it is
hands down, the best tool on the market at the moment to do what it
doesbut there is competition out there...some of them are doing it
faster/cheaper and nipping at BMC's heels.

I don't want anyone to take a job that is beneath themif you don't
like
the opportunity, or are some way shape or form 'insulted' by the amount of
money that is being offered...one of a few things will happen

1 - They will find someone at the rate they are looking for
2 - They will increase the rate till they find someone
3 - they will switch off the platform to something else that they can
afford to use
4 - insert your hypothetical outcome here

Having been in the position of hiring people in the past, we were told by
our recruiters that we just couldn't find 'qualified' people for less than
$120/hr...but guess what...we did, for the entire time I was on the
project.


On Fri, Sep 13, 2013 at 8:29 AM, David Charters <
da...@charterstechnologies.com> wrote:

> I am just very frustrated with receiving emails that want an ITSM Remedy
> ITIL V3 for $50.00 all inclusive. That is just completely ridiculous.
> Maybe
> I am just too old school. I know a company in Chicago that does nothing
> except convert Remedy customers to Service Now. They have 190 employees
> and
> that is all they do.
>
> Sincerely,
>
> David Charters
> Charters Technologies
> 317-331-8985
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia
> Sent: Friday, September 13, 2013 9:57 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET
> CLEARANCE
> - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract
> Rate
> $38-48/hr
>
> Interesting conversation.  I think the salary is pretty good given the
> area
> and the fact they are looking for an Admin.  This could be a great
> opportunity for someone who has only been doing Remedy for a couple
> years.
>
> I've interviewed and hired a number of Remedy Admin and Developers over
> the
> years.  A challenge we face is that we get a lot of developers that have
> been working with Remedy for years.  However, the last version they
> worked
> on was 4 releases back or they never worked with the ITSM Suite.  In my
> opinion this puts you at a junior level despite the years of experience.
> This is a hard pill for some to swallow.  This is like an organization
> looking for a Windows Admin that last worked with Windows NT.  From what
> I
> have seen over the years there is a disconnect between years' experience
> and
> level of expertise.  They are not the same.
>
> As far as security clearances go.  For a Secret clearance there
> shouldn't
> be
> a huge salary increase.  Interim Secret clearances can go through fairly
> quickly in most cases.  When you get to some of the other clearance
> levels
> out there it is a little different, but I don't think the salaries are a
> huge difference.  Just my two cents.
>
> Brian
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Differ, Alfred W CTR PHD NSWC,
> 210
> Sent: Thursday, September 12, 2013 9:05 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET
> CLEARANCE
> - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract
> Rate
> $38-48/hr
>
> This is a good discussion about the distinctions involved in the type of
> work we all do and how the cost of living impacts offers.
> It is even more cool when people in the area speak up in defense of the
> group recruiting for the job. It helps all of us sift out the real
> people
> from the wanna-bees.
>
> Whoever goes for this will have a clearer idea of what they are applying
> for
> now. 8)
>
>
> I've done both contract and FTE work and I know there is no good way to
> compare rate expectations. The 2x factor for 1099 contracts is just a
> start.
>
>
> Good luck to all involved.
>
> -al
>
>
> Alfred Differ - Sr. Database Engineer

Re: BMC Footprints

[Jim Manara]

I have some experience with Footprints.  It is a fine product for
companies at a stage or their growth cycle where resources are at a
premium (I know this can be true for many larger companies as well).  As
with any implementation, understanding the client's need is the overriding
factor.

Jim Manara
jim.man...@thecambiaregroup.com
480-273-0934

Change is Growth,
Change is Cambiare!

> Has anyone had any experience with Footprints?  Would you categorize it
> as ITSM lite?  Looking for a smaller tool for a midsized client.
>
>
>
> Lisa Kemes
>
> Remedy Consultant
>
> Dev Technology Group
>
>
>
>
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Re: huh? financial news for bmc ?

[Jim Manara]

My hair is not gray!  What you see is the sunlight reflecting off the
natural highlights in my hair.  Even indoors.

I have passed many mile markers.  If you can't stay flexible, then the
race gets harder.  Everyone needs different tools.  More important is
recognizing when to use them.

How many of you own only one screwdriver?

Jim Manara
jim.man...@thecambiaregroup.com
480-273-0934

Growth is Change,
Change is Cambiare!

> Heh. I only just passed that marker on the road and plan to be working for
> many more years. I know the flame changes in nature, but if it goes out
> I'm in trouble. 8)
>
> Depending on one vendor for more than three or four years is folly. I'm
> constantly impressed the Remedy product line has lasted as long as it has,
> but it has changed a lot over the years. To keep working in this niche, my
> 'flame' has already changed a number of times. While I hope it continues,
> I try to make sure I have reserve options. Someone is going to have to
> teach the process after it all goes into the cloud, right? While I'm sure
> the vendor will try to milk that need, there is nothing quite like a
> friendly face on site who isn't motivated to up-sell.
>
> -al
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Sylvain YVON
> Sent: Tuesday, May 21, 2013 12:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: huh? financial news for bmc ?
>
> **
> I don't know, a developer and even a consultant should try and learn new
> stuff every day. Maybe at 50 the flame is gone, but we can't rely on a
> single vendor for our careers on the long term, can we ?
>
>
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Re: ServiceNow as SRM replacement?

[Jim Manara]

The reason multiple products succeed in the market place (Windows, MAC) or
(Android, iOS) is because they address a need for some number of users. 
Look at the history of Project Management or Report Writing software.

Having spent a number of years in the Software Industry, the worst thing
to base a decision on is the offered price of new software.  The companies
stock value is based on new sales and growth of customer base.  The
dollars received for these elements are secondary to the volume.  Hence
your favorite salesperson is ready focus on price and how they will beat
any competitive offer.

The true measure is the value your organization will receive from the
software.  There is a place for both Remedy and SNOW.  The key is knowing
where your organization realizes the most value.

Jim Manara
jim.man...@thecambiaregroup.com
480-273-0934

Growth is Change,
Change is Cambiare!

> Couple comments:
>
> 1. The cost of SNOW implementation and 5 years of "licenses" was still
> cheaper than our incomplete Remedy implementation (in our scenario)
>
> I can sell you a marble - that will cost less than SNOW implementation and
> 5 years licenses. That is sort of a misleading thing to consider.
> The REAL question is -- does your company
> -operate better
> -operate faster
> -positioned for flexibility
>
> Because - reality is -- a company is willing to pay more - for a solution
> that gives them
> -operate better
> -operate faster
> -positioned for flexibility
>  (so cost is a bad litmus test, unfortunately - just an easy litmus test)
>  *** We should come up with a way to measure improvement.
> (that could really end some debates) (Maybe nobody creates such a test -
> because nobody actually wants to know (hm))
>
> From what I hear from SNOW converts is that they are not
> -operating better
> -operating faster
> -positioned for flexibility
>
> They are just using a different tool - almost a big net 0.
> (which is a waste of time/money/attention)
>
> 2. SNOW is working with FEDRAMP to be an authorized cloud vendor for the
> US
> Federal Gov
> *** This is a good thing for SNOW
>
> 3. SNOW has worked in every browser type I have tried (I'm looking at you
> SRM 8)
> *** To me -- this is showstopper type of stuff (1 and 2 above -- these are
> debates) -- having people (customers) not be able to use your self-service
> unless they fall under your "See list of supported browsers" is quite
> limiting and is an unwise position to be in.
>
>
> *** I KNOW THIS IS PRO KINETIC STATEMENT ***
> The real benefit (low hanging fruit) for most Remedy customers right now
> is
> Self Service/Request Management…
> IMHO - the lowest hanging fruit - is to just hang an enhancement on to
> your
> existing solution (whether ITSM 7.6.x, 7,6,custom,???)
> This is the Kinetic approach -- install a module (Kinetic Request) -- and
> start configuring your Self Service…
> To me - it makes NO SENSE to upgrade your world to v8 just to get SRM8
> etc…
> (crazy)
>
> Just install Calendar -- start configuring your calendars -- no need to
> upgrade the whole shooting match.
>
> Just install Surveys -- start configuring your surveys -- no need to
> upgrade the whole shooting match.
> etc...
>
> The BMC ITSM approach of "swallow whole pill" is an unwise approach for a
> customer.
> You should only touch what needs touching :) (Isn't that a fundamental of
> good operations management???)
> Upgrading Incident,Change,CMDB, Asset, SLM, RKM, blah blah blah -- to get
> a
> nicer looking SRM - is [fill in blank]!!!
>
> (((I should probably say "You should only touch what needs touching"™ )))
> (Not sure if that character will make it through email programs (it was a
> T
> M (trademark))
>
> Wouldn't it seem like a better approach to be something like this:
>
> 1) Solid ARS
> 2) Solid ITSM base -- Incident,Chg, etc… (All modular)
> 3) Functional enhancements:
> Calendaring
> Surveying
> Purchasing
> Knowledge Mgmt
> Dashboards
> Costing
> Time Mgmt
> Proj Mgmt
> (the list goes on)
>
> Instead of getting a new (more solid) ITSM base over and over?
>
> Could you imagine the breadth of functionality that could be built if the
> base quit changing?
> (Oh - and BTW - the added functionality is "selectable" -- so you don't
> have to have it - if not relevant)
>
> Maybe I should design a new ITSM world.
> (Any takers???)
>
> We could build a consortium -- each member company would pay $10k/year --
> with unlimited usage…
>
> I bet we could get 50 companies to start pretty easily.  Then after V1 --
> we would get 200 companies to join...
&

Re: ADV: RRR Sessions @ WWRUG12

[Jim Manara]

**
Great announcement.The material I have prepared is for the Wednesday 4 PM session on RRR|License.  We should talk if you want me to present the additional topic.  :)I look forward t seeing you next week.Jim Manara480-273-0934  


 Original Message 
Subject: ADV: RRR Sessions @ WWRUG12
From: Misi Mladoniczky <m...@rrr.se>
Date: Fri, October 12, 2012 9:20 am
To: arslist@ARSLIST.ORG

Hi,

I agree with Kunal Sonawala, there is a lot of sessions, and the ones
related to RRR stuff is not something you would want to miss out on ;-)

There are 5 sessions more or less related to the RRR tools and utilities,
and this year we actually have 3 users speaking.

Topic: Workflow Debugging Using Log Files
- Tuesday 11:00am, Misi, RRR

Topic: Trouble Free ITSM Migrations by Harnessing the Remedy Object
Modification Log & RRR|Chive
- Tuesday 05:00pm, Rod Harris, Headline Consulting

Topic: Finding the Right (Minimum) Number of Licenses in a Changing Remedy
Environment
- Wednesday 04:00pm, Misi, RRR

Topic: BMC Remedy (ITSM) Upgrade - Data migration with RRR|Chive - Lessons
Learned
- Thursday 12:pm, Mark Lev, RightStar Systems Inc.

Topic: Data Model Driven Development with Automatic Form Generation
- Thursday 12:pm, Jim Manara, The Cambiare Group

How to find important sessions and topics?
Go to http://www.wwrug12.com/breakouts.html and search for "RRR"!

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

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Re: RUG Airport Question

[Jim Manara]

**
When I booked my hotel room, I inquired about transportation from the airport.The young lady I spoke with stated there is no shuttle from the hotel.  The estimated taxi fare is $20.Jim Manara480-273-0934  


 Original Message 
Subject: Re: RUG Airport Question
From: Rick Cook 
Date: Wed, September 19, 2012 4:04 pm
To: arslist@ARSLIST.ORG

** There should be a hotel shuttle from SJC.  Worst case, it isn't a long cab ride, and there shouldn't be any shortage of people to share a cab with if you need to. Rick On Sep 19, 2012 7:00 PM, "Sanford, Claire"  wrote: **   Thanks!   I could not remember how I went last time I went to San Jose.  All I remembered was taking a train.      SJC -> Train to hotel!     That was so long ago.  I think it was my first RUG!  Maybe my 2nd.   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, September 19, 2012 5:48 PM To: arslist@ARSLIST.ORG Subject: Re: RUG Airport Question   **  I would not recommend taking the train from SFO to San Jose.  You’ll have to navigate three different systems [BART, CalTrain and the Light Rail (or a bus)] to get to the Fairmont.     If you really need to fly into SFO, I would take an airporter shuttle service (like SuperShuttle) or something similar.   But even better, just fly into SJC.   -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc.   The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.    From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, September 19, 2012 3:21 PM To: arslist@ARSLIST.ORG Subject: RUG Airport Question    **  In the same light…     I am about to make the airline reservations…    Do more people fly into SJC or SFO and take the train to San Jose?   I hate to fly… so I am looking at non-stop…  They keep offering SFO as well as SJC.   Claire     _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"__attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Day light saving time

[Jim Manara]

**
Indiana and Arizona are states that do not celebrate Daylight Savings Time.  The second setting for -5 is likely for Indiana.Jim Manara480-273-0934  


 Original Message 
Subject: Day light saving time
From: "Cen, Jianqi" 
Date: Mon, March 19, 2012 12:42 pm
To: arslist@ARSLIST.ORG

**  Hi:   A user believes there is a bug related to daylight time saving in software. I can reproduce it.  Steps:   1). If I have locale->TimeZone sets to blank, and creates an incident, its "Create Date" is 2012-03-19 01:55:06 PM.    2). However, when I change the TimeZone to GMT-5:00 (EST) America/New_York, "Create Date" of the same incident becomes 2012-03-19 12:55:06 PM. There is one hour defference.   My time zone is GMT-5:00 (EST) US & Canada. These two time zones are GMT-5:00. Do you know why these two GMT-5:00 setting shows one hour defference for the same incident.   This happens to incidents created between new day light saving time (second week of March) and old day light saving time (first week of April).    Thanks      Jianqi Cen      _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: Licenses

[Jim Manara]

**
Misi, Thank you for the comprehensive response.  I am clear on how licensing works and your explanation has clarified my understanding.  However, I may have hidden my real question in the weeds of my post...How are tokens tracked when the Type = Fixed and the Application = Float or Type = Float and Application = Fixed?What happens if all Float tokens are assigned but the person has a Fixed Application license?Jim Manara480-273-0934  


 Original Message 
Subject: Re: Licenses
From: Misi Mladoniczky 
Date: Sat, March 17, 2012 2:25 am
To: arslist@ARSLIST.ORG

Hi,

If we are talking about the Fixed (named) licenses, the counting is not an
issue, right. It is just a matter of searching the License Type and
Application License fields in the User form.

The Floating (concurrent) licenses are more interesting, as they are
counted on the fly when they are "needed". The counting is not really that
hard, the problem is to understand when this "need" arise.

For the AR User license, it is quite easy. The system grabs the license
tooken, and allocates the license, as soon as you access data in the
system, such as searching, refreshing a table, or using a set-fields to
retrieve server data.

If AR User Floating license tokens were available, everything is ok. If
one was not available, the user gets a Floating Read instead. The error
message from having the Floating Read will not be given until the user
actually modifies data, which can confuse people.

As for the Application License, they work in the exact same way. The only
difference is that each application has a set of forms tied to it. Each
application form that requires a license is tagged with that application.

This explains why you see different last-access-times if you review a user
that has multiple application licenses.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> ** So I buy Fixed and Floating Licenses, sorry Named and Concurrent.
> I can obtain AR User and Separate Application Licenses.  I can get these
> application licenses bundled or by the application.  In today's world I do
> not have to purchase both User and Application licenses for any individual
> because the application license contains the User license.
> In an environment with COTS Applications and Custom Forms, I need AR User
> licenses for people who only work with the custom forms.  I need
> Application licenses for those who work with the COTS Applications and who
> may or may not work with the custom forms.
> Now the User Form asks for License Type, Read, Fixed, Floating, Restricted
> Read.  (OK named or concurrent)
> Then it asks for the Application License in a text field.  Sorry for the
> simplified example:
>
> So person 1 is assigned a License Type Fixed and BMC Incident Mgmt FixedSo
> person 2 is assigned a License Type Floating and BMC Incident Mgmt
> FloatingSo person 3 is assigned a License Type Fixed and BMC Change Mgmt
> FloatingSo person 4 is assigned a License Type Floating and BMC Problem
> Mgmt Fixed
> How does the application identify how many licenses are remaining?  Both
> of the Fixed and Floating variety as well as for each application.
>
> Jim Manara480-273-0934
>
>  _attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Licenses

[Jim Manara]

**
So I buy Fixed and Floating Licenses, sorry Named and Concurrent.I can obtain AR User and Separate Application Licenses.  I can get these application licenses bundled or by the application.  In today's world I do not have to purchase both User and Application licenses for any individual because the application license contains the User license.In an environment with COTS Applications and Custom Forms, I need AR User licenses for people who only work with the custom forms.  I need Application licenses for those who work with the COTS Applications and who may or may not work with the custom forms.Now the User Form asks for License Type, Read, Fixed, Floating, Restricted Read.  (OK named or concurrent)Then it asks for the Application License in a text field.  Sorry for the simplified example:So person 1 is assigned a License Type Fixed and BMC Incident Mgmt FixedSo person 2 is assigned a License Type Floating and BMC Incident Mgmt FloatingSo person 3 is assigned a License Type Fixed and BMC Change Mgmt FloatingSo person 4 is assigned a License Type Floating and BMC Problem Mgmt FixedHow does the application identify how many licenses are remaining?  Both of the Fixed and Floating variety as well as for each application.Jim Manara480-273-0934
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Re: Standard for Old tickets

[Jim Manara]

**
Also consider:  Does completing the ticket trigger a Customer Satisfaction survey?  You might be surprised by the reaction of the populace to what was considered a "dead issue."  Tread lightly and inform the Incident Manager.Jim Manara480-273-0934  


 Original Message 
Subject: Re: Standard for Old tickets
From: "Pierson, Shawn" 
Date: Wed, November 30, 2011 9:55 am
To: arslist@ARSLIST.ORG

**   I personally would not make such a decision on what to do to those tickets.  Instead, the process owner of Incident Management should be made aware of the fact, provided a report, and they should decide what happens from there.  We had a similar problem at my employer several years ago until we started publishing reports and I built some rules into SLM to help guide people to close things in a timely manner.   Thanks,   Shawn Pierson  Remedy Developer | Southern Union    From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, November 30, 2011 10:43 AM To: arslist@ARSLIST.ORG Subject: Standard for Old tickets    **  Hi All,   This is probably a common problem. I have some open tickets that are 3-4 years old and the assigned person has never gone back to close. My thinking is if the ticket is open for more than a year, it’s a dead issue. As such I would like to go in an close these to get them out of the queue. However these same assigned persons will likely scream some injustice if I do so.   Is anyone aware of a best practice or ITIL standard that I can use to justify closing these tickets?   Thanks Mark   Mark Brittain Remedy Developer NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897    This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_   Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender.   _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Re: NEWS: ITSM6 and CMDB2 on ARS7

[Jim Manara]

**



I had a brief conversation with Doug on this topic at 
BMCW  The retrofit is under development and I am anxiously awaiting 
it.


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of 
[EMAIL PROTECTED]Sent: Thursday, September 21, 2006 8:49 
AMTo: arslist@ARSLIST.ORGSubject: Re: NEWS: ITSM6 and 
CMDB2 on ARS7
** 

Whilst 
I do not remember it being officially announced at BUW, I am told that it 
was.

  -Original Message-From: Action Request System 
  discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Shyam 
  AttavarSent: September 21, 2006 02:26To: 
  arslist@ARSLIST.ORGSubject: [Norton AntiSpam] Re: NEWS: ITSM6 and 
  CMDB2 on ARS7** 
  
  

  
  In fact, I had a fairly long conversation with the Development Manager 
  for the CMDB as well as the Product Manager for CMDB and both of them agreed 
  that they already were working on a patch for ITSM 6 suite of applications 
  (the release date for the patch is still not finalized as of 
  yet) that would work with CMDB 2.0.1 on AR 7.0.1 which as per some 
  conversation should be releasing soon Oct/Nov timeframe. This was based on the 
  feedback they recieved from various customers that they would not consider 
  moving to ITSM 7.0, but wanted Federation, CI Viewer, better Reconciliation 
  that is available in CMDB 2.x.
   
  I don't believe that this is an officially announced. However, this has 
  been confirmed and I have been having further conversations with the 
  development manager since BUW about related things, so that we can plan for it 
  from a logistics perspective.
   
  Cheers,
  --
  Shyam
   
  "Watson, Matthew (Melbourne)" <[EMAIL PROTECTED]> wrote in 
  message news:[EMAIL PROTECTED]...This 
  was a fairly hot topic at BUW, it seems a lot of people would liketo use 
  the CI Viewer from CMDB 2.0 without having to upgrade to ITSM 
  7.However, nothing was promised at all by BMC, there was no 
  "official"announcement that I'm aware of. It was merely a discussion 
  topic. It maybe something that BMC are now working on based on the BUW 
  feedback, butthat's about all I took away from it.As far as the 
  effort goes, it will obviously vary but CMDB 1.1 - CMDB2.0 will be a lot 
  simpler than ITSM 6 - ITSM 7.  Matt-Original 
  Message-From: Action Request System discussion 
  list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Rick cookSent: 
  Thursday, 21 September 2006 6:02 AMTo: arslist@ARSLIST.ORGSubject: Re: 
  NEWS: ITSM6 and CMDB2 on ARS7First issue:  ITSM 6 on ARS 7.  
  I know that works.  So let's proceed tothe real unknown:  The 
  CMDB 2.0/ITSM 6 relationship.The word I heard was that there was no 
  *official* integration betweenthe two, though they may offer a way to do 
  that sometime.  But considerthe architecture - what's different about 
  CMDB 1.x and 2.0?  The CDM.It seems to me that if you're willing to 
  modify (if necessary) yourmapping from your ITSM 6 apps to the CMDB 2.0 
  CDM, and update yourinterfaces to the CMDB, specifically from the Asset 
  console, I can'tthink of a reason it could not work.  Is it 
  potentially labor intensive?Yes.  Is it impossible?  I think 
  not.  Is it worth the effort?  That'sup to you.The only 
  potential glitches I see are potential ones with someexecutables, but I 
  think that could be dealt with.  The problem is thatI don't know 
  anyone who's actually done it.Rick-Original 
  Message-From: Action Request System discussion 
  list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of igor 
  ivanovSent: Wednesday, September 20, 2006 12:49 PMTo: arslist@ARSLIST.ORGSubject: NEWS: 
  ITSM6 and CMDB2 on ARS7Hi,I'm under impression that someone 
  ... on BMCUW told everybody that ITSM6will work with CMDB2 and ARS 7 
  (patched).Is it 
  correct?>>>Response 
  from "You-Know-Who":Unfortunately I do not have any documentation 
  which verifies that ITSM 6will work with CMDB 2.0.  I have checked 
  the compatibility matrix and wehave no official compatibilty for ITSM 6.0 
  and CMDB 2.0.  If and when we receive a statement of 
  compatibility and a whitepaper wewill be able to assist with this 
  configuration. 
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