The reason multiple products succeed in the market place (Windows, MAC) or (Android, iOS) is because they address a need for some number of users. Look at the history of Project Management or Report Writing software.
Having spent a number of years in the Software Industry, the worst thing to base a decision on is the offered price of new software. The companies stock value is based on new sales and growth of customer base. The dollars received for these elements are secondary to the volume. Hence your favorite salesperson is ready focus on price and how they will beat any competitive offer. The true measure is the value your organization will receive from the software. There is a place for both Remedy and SNOW. The key is knowing where your organization realizes the most value. Jim Manara jim.man...@thecambiaregroup.com 480-273-0934 Growth is Change, Change is Cambiare! > Couple comments: > > 1. The cost of SNOW implementation and 5 years of "licenses" was still > cheaper than our incomplete Remedy implementation (in our scenario) > > I can sell you a marble - that will cost less than SNOW implementation and > 5 years licenses. That is sort of a misleading thing to consider. > The REAL question is -- does your company > -operate better > -operate faster > -positioned for flexibility > > Because - reality is -- a company is willing to pay more - for a solution > that gives them > -operate better > -operate faster > -positioned for flexibility > (so cost is a bad litmus test, unfortunately - just an easy litmus test) > *** We should come up with a way to measure improvement. > (that could really end some debates) (Maybe nobody creates such a test - > because nobody actually wants to know (hmmmmm)) > > From what I hear from SNOW converts is that they are not > -operating better > -operating faster > -positioned for flexibility > > They are just using a different tool - almost a big net 0. > (which is a waste of time/money/attention) > > 2. SNOW is working with FEDRAMP to be an authorized cloud vendor for the > US > Federal Gov > *** This is a good thing for SNOW > > 3. SNOW has worked in every browser type I have tried (I'm looking at you > SRM 8) > *** To me -- this is showstopper type of stuff (1 and 2 above -- these are > debates) -- having people (customers) not be able to use your self-service > unless they fall under your "See list of supported browsers" is quite > limiting and is an unwise position to be in. > > > *** I KNOW THIS IS PRO KINETIC STATEMENT *** > The real benefit (low hanging fruit) for most Remedy customers right now > is > Self Service/Request Management > IMHO - the lowest hanging fruit - is to just hang an enhancement on to > your > existing solution (whether ITSM 7.6.x, 7,6,custom,???) > This is the Kinetic approach -- install a module (Kinetic Request) -- and > start configuring your Self Service > To me - it makes NO SENSE to upgrade your world to v8 just to get SRM8 > etc > (crazy) > > Just install Calendar -- start configuring your calendars -- no need to > upgrade the whole shooting match. > > Just install Surveys -- start configuring your surveys -- no need to > upgrade the whole shooting match. > etc... > > The BMC ITSM approach of "swallow whole pill" is an unwise approach for a > customer. > You should only touch what needs touching :) (Isn't that a fundamental of > good operations management???) > Upgrading Incident,Change,CMDB, Asset, SLM, RKM, blah blah blah -- to get > a > nicer looking SRM - is [fill in blank]!!! > > (((I should probably say "You should only touch what needs touching" ))) > (Not sure if that character will make it through email programs (it was a > T > M (trademark)) > > Wouldn't it seem like a better approach to be something like this: > > 1) Solid ARS > 2) Solid ITSM base -- Incident,Chg, etc (All modular) > 3) Functional enhancements: > Calendaring > Surveying > Purchasing > Knowledge Mgmt > Dashboards > Costing > Time Mgmt > Proj Mgmt > (the list goes on) > > Instead of getting a new (more solid) ITSM base over and over? > > Could you imagine the breadth of functionality that could be built if the > base quit changing? > (Oh - and BTW - the added functionality is "selectable" -- so you don't > have to have it - if not relevant) > > Maybe I should design a new ITSM world. > (Any takers???) > > We could build a consortium -- each member company would pay $10k/year -- > with unlimited usage > > I bet we could get 50 companies to start pretty easily. Then after V1 -- > we would get 200 companies to join... > > > > -John > > > > > -- > > *John Sundberg* > Kinetic Data, Inc. > "Your Business. Your Process." > > *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) > Feb. 25th - March 1st in Denver, CO. For more information click here - > KEG<http://www.kineticdata.com/Events/KEG.html> > > 651-556-0930 I john.sundb...@kineticdata.com > www.kineticdata.com I community.kineticdata.com > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
