Re: Anybody still doing Custom Development?

[Joanne Janssen]

Jason, Doug, Claire, Misi and all of those other folks whose posts I’ve
Read over the years without responding.  I wanted to say Happy Thanksgiving
and you are not alone in having tears in your eyes.  I mostly did Remedy
development in the mid to late 90’s with a brief Sojourn back into the
world in 2011-2016.  I miss the days when you could develop a system that
operated exactly as the customer wished.  I loved it.  Good luck to
everyone from one of the many quiet devotees

Joanne

On Wed, Nov 27, 2019 at 2:58 PM Roger Justice via ARSList <
arslist@arslist.org> wrote:

> I just completed a project that converted a customer from Service Now to
> Helix the main office is in the UK.. My initial role was to be the SN SME
> since I have over four years assisting companies do implementations. I do
> not do SN development I do requirement review with the SN developers that
> were offshore. I assisted in reviewing what was built in SN and how the
> capability could be converted to Remedy.
>
> I also did DWPA development for over four months and determined this is
> the next generation of Service Catalog that we needed when I was a BMC
> employee until they went private.
>
> If a customer reviews Smart IT and DWPA and understands the maturity of
> the ITSM processes and compares it to the OOTB Service Now BMC could still
> be successful.
>
> Both Remedy and Service now can have custom applications built as we know
> the question is does the CIO want a custom application or an industry
> standard.
>
> My 2 cents, a Remedy devotee since 2000.
>
>
> -Original Message-
> From: Jason Miller 
> To: arslist@arslist.org 
> Sent: Wed, Nov 27, 2019 2:44 pm
> Subject: Anybody still doing Custom Development?
>
> Hello my Lister family! As the list comes to a close in the near future I
> figured I would send my final post (in a non List admin role). I have two
> intentions with this post... One to have a final discussion regarding
> development on the AR System platform and 2) looking to find work doing AR
> System development or any Remedy work for that matter.
>
> 1)
> It has been years since our beloved List buzzed with posts from people
> sharing what they are building, how they are creatively enhancing ITSM (or
> building their own). We all experienced the transition from "we can build
> whatever the business needs on Remedy" to "we want ITSM out of the box."
> BMC stopped promoting Remedy as a platform to build your own solutions on
> years ago (actually, did they ever or was that left over from Remedy
> Corp?). Understandably many organizations had the desire to move to a
> packaged product that was supported and maintained by a vendor. I can't
> fault them.
>
> But I miss the creativity, the ingenuity, the excitement, and the reward
> of creating solutions (both ITSM related not ITSM related). Does this still
> exist anywhere?
>
> Even though I left my original Remedy home (Sharp HealthCare) a few years
> ago to relocate in Austin, the writing was on the wall there as well. I
> spent my last few years there building a lightweight ITSM suite from the
> ground up (because OOTB ITSM was too rigid and burdensome for that
> organization). However they are just about to go-live with Ivanti Service
> Manager, out of the box, no "customization". We had a history of building
> all kinds of business solutions, some not even IT related. Those will all
> go away when they retire their Remedy environment. Another Remedy shop
> where creativity and rapid development was king... gone.
>
> More recently at my current job, I built a filter a few weeks ago. It was
> a documented fix in a KA for an ITSM issue. Just being in Dev Studio again
> put a huge smile on my face. I was once again in my happy place, for those
> 5 minutes at least. It reminded me of the hours I spent a few years ago
> cranking out forms and workflow.
>
> Is anybody out there willing to share if they still use Remedy as a
> development platform? Is Remedy as a development platform really dead?
>
> While I would love for us to have a open conversation about what
> organizations are still doing Remedy development, I also understand there
> are confidentially concerns for some. Please feel free to email me directly
> if you wish (jason.mil...@gmail.com).
>
> 2)
> The contract I have been working under is quickly coming to an end and it
> is looking like I will need to find a new source of income. I would love to
> find out, not only are organizations still performing Remedy development,
> but even better if there are any with an opening for a Remedy Developer in
> Austin, TX or Remote.
>
> There is a ton of tech around me (the area has been called "Silicon Hills
> "), I know some of the
> companies in the area used Remedy at one point, but it appears completely
> dead here in Austin for Remedy work. Did BMC (heck, they even have an
> office here) really lose all of these customers to the competition?
>
> Hopefully th

Re: Pat Zandi

[Joanne Janssen]

Warren,

I'm so sorry to hear that.  He will be missed and I enjoyed working with
him for the brief time that I did.

Thanks for passing on the news.

Joanne

On Wed, Jan 11, 2017 at 2:30 PM, Warren R. Baltimore II <
warrenbaltim...@gmail.com> wrote:

> **
> Folks,
>
> I wanted to take a few moments and let those of you who are following the
> list know that Pat Zandi passed away on Monday.
>
> Pat had been battling cancer for the last year.  He came to work for Dev
> Technology about a year or so before I did after he retired from the Air
> Force.  He was a great team mate, and a good guy.  He will be missed.
>
> His obituary can be found here:  http://www.colonialfuneralhome.com/home/
> index.cfm/obituaries/view/fh_id/11079/id/4062535
>
> Warren
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367 <(410)%20533-5367>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: [EXTERNAL] Friday is Friday and the ARSlist remains where it is for another month +-

[Joanne Janssen]

Dan,

As a long time listener (originally in the mid 90's), and not much of a
contributor (except that horrible time four years ago when I sent my resume
to the entire list by accident - still blushing), I wanted to speak for the
silent majority and say thanks to you and all of the superstars for your
passion and dedication to the ARS List.  I'm glad it's moving somewhere
other than the communities and wish you all luck in figuring our future.
It's a great community and interchange!  Thanks again

Joanne

On Fri, Sep 30, 2016 at 3:35 PM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:

> **
>
> Yippie Skippy!!
>
>
>
> I was not looking forward to losing the list and the great people that
> inhabit it!  Although I will not be loving in RemedyLand, I will still be
> keeping up to speed and trying not to forget what I already know.  Also,
> learning a lot of new stuff about SNOW.  Especially that they don’t like
> to be called SNOW because there is another package already called SNOW.
>
>
>
> We go live with that package on 10/9/2016.  With the exception of all
> together 2 months. I have been on call 24/7 for Remedy for 562,896,000
> seconds.
>
>
>
>
>
> Claire
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Daniel
> *Sent:* Friday, September 30, 2016 9:35 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* [EXTERNAL] Friday is Friday and the ARSlist remains where it
> is for another month +-
>
>
>
> **
>
> So, to be clear;
>
>
>
> The ARSlist is going to move, and not to BMC Communities.
>
> I will be deleting the ARSlist from BMC Communities, WWRUG will still
> exist in Communities.
>
> There are several reasons for both of these.
>
>
>
> However, for October ARSlist remains where it is whilst I  make certain it
> is going to the right new secure independent home.
>
>
>
> Dan
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Experience with Smart Reporting?

[Joanne Janssen]

Tauf and David,

Thanks for the reply. The product claims that you can create a formula
using an SQL based formula, but when I tried it, the report stopped
working.  Also how do you do a table in a smart reports?  They seem to have
a lot of graphs but no tables.

Also I don't believe that our customer is willing to spring for BMC
Analytics, though they are extremely dependent on our Crystal Reports right
now and I don't think Smart Report is going to be able to handle it.

I've watched the videos on-line.  Do you know if there is any other
training available out there?

Thanks again,

On Wed, Jun 22, 2016 at 11:55 AM, Tauf Chowdhury  wrote:

> **
> My organization has had Smart Reporting and we use Remedy onDemand. The
> tool is powerful and can deliver the reports but it's been buggy when it
> comes to calculating date/time queries. We are also having issues with the
> way user sessions are translated from ITSM to smart reporting. The handoff
> of the session is not clean.
> I don't know that you can run direct sql. You would probably need to
> create the views and the queries using the GUI and then view the SQL.
>
> Sent from my iPhone
>
> On Jun 22, 2016, at 11:22 AM, David Charters <
> da...@charterstechnologies.com > wrote:
>
> **
> Yes smart reporting will work for most reports. You can also implement BMC
> Analytics for complex reporting using cursors and other advanced functions,
> which if done right blows regular Crystal reports out of the water.
>
>
>
> Sent from my Verizon, Samsung Galaxy smartphone
>
>
>  Original message 
> From: Joanne Janssen  >
> Date: 6/22/16 11:04 AM (GMT-05:00)
> To: arslist@ARSLIST.ORG 
> Subject: Experience with Smart Reporting?
>
> **
> Hey,
>
> At this point I am a Remedy user/report developer, rather than a Remedy
> Developer, just as a preface (they won't let me get my hands on it!).  But
> my question is about Smart Reporting.  Has anyone used it to create
> reports?  We have developed some very sophisticated Crystal Reports,
> however we are transitioning to Remedy 9.1 and have been told that we can
> no longer use Crystal, due to security concerns.  I'm trying to create some
> of our simpler reports and have run into some snags.
>
> I've created Views for our HPD:Help_Desk based reports, and used some of
> the canned formulas that Remedy supplied successfully, but have not been
> able to create any of our customer SQL formulas.  Does anyone have any
> insight into this?
>
> Thanks
>
> Joanne
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Experience with Smart Reporting?

[Joanne Janssen]

Hey,

At this point I am a Remedy user/report developer, rather than a Remedy
Developer, just as a preface (they won't let me get my hands on it!).  But
my question is about Smart Reporting.  Has anyone used it to create
reports?  We have developed some very sophisticated Crystal Reports,
however we are transitioning to Remedy 9.1 and have been told that we can
no longer use Crystal, due to security concerns.  I'm trying to create some
of our simpler reports and have run into some snags.

I've created Views for our HPD:Help_Desk based reports, and used some of
the canned formulas that Remedy supplied successfully, but have not been
able to create any of our customer SQL formulas.  Does anyone have any
insight into this?

Thanks

Joanne

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Re: Opportunity in Suitland, MD for Cleared Remedy Developer

[Joanne Janssen]

Yes they should.  My apologies for replying.  I thought he sent it straight
to me.  sorry guys

On Tue, Sep 1, 2015 at 3:13 PM, Brian Goralczyk 
wrote:

> **
> I am thinking that those kinds of questions would be best handled off
> list.  But that is just my opinion.
>
> Brian Goralczyk
> Phone 574-643-1144
> Email bgoralc...@gmail.com
>
> On Tue, Sep 1, 2015 at 2:00 PM, Joanne Janssen  > wrote:
>
>> **
>> No clue, it requires a TS/SCI
>>
>> On Tue, Sep 1, 2015 at 1:28 PM, Madhava Reddy  wrote:
>>
>>> **
>>> Is it with US Census ?
>>>
>>> On Tue, Sep 1, 2015 at 11:20 AM, Joanne Janssen <
>>> joanne.jansse...@gmail.com> wrote:
>>>
>>>> **
>>>> All,
>>>>
>>>> I got approached by one of my companies recruiter to see if I knew
>>>> someone with Remedy Development experience with a clearance.  Full time
>>>> opportunity with great benefits.  Please let me know off list if you might
>>>> be interested.
>>>>
>>>> Thanks
>>>>
>>>> Joanne
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Opportunity in Suitland, MD for Cleared Remedy Developer

[Joanne Janssen]

No clue, it requires a TS/SCI

On Tue, Sep 1, 2015 at 1:28 PM, Madhava Reddy  wrote:

> **
> Is it with US Census ?
>
> On Tue, Sep 1, 2015 at 11:20 AM, Joanne Janssen <
> joanne.jansse...@gmail.com> wrote:
>
>> **
>> All,
>>
>> I got approached by one of my companies recruiter to see if I knew
>> someone with Remedy Development experience with a clearance.  Full time
>> opportunity with great benefits.  Please let me know off list if you might
>> be interested.
>>
>> Thanks
>>
>> Joanne
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Opportunity in Suitland, MD for Cleared Remedy Developer

[Joanne Janssen]

All,

I got approached by one of my companies recruiter to see if I knew someone
with Remedy Development experience with a clearance.  Full time opportunity
with great benefits.  Please let me know off list if you might be
interested.

Thanks

Joanne

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Re: Transition from 7.6.4 to 8.1 impact to reporting?

[Joanne Janssen]

Michelle,

Thanks for the info.  One more question:  what tool are you using for your
reports?  native Remedy or Crystal or something else?

And Ben,
Thanks I put in to get the spreadsheets to compare with, but haven't gotten
the e-mail with directions yet.  I'm looking forward to looking them over.

Joanne

On Thu, Aug 6, 2015 at 5:53 PM, Lucero, Michelle <
michelle.luc...@bankofamerica.com> wrote:

> **
>
> Hi, Joanne:
>
>
>
> I would expect there to be changes.
>
>
>
> ITSM 8.1.02 was just a Service Pack, but came with significant changes and
> many undocumented features. ;)  Much to our surprise, one of the
> undocumented features was a change in field Ids for existing fields between
> ITSM 8.1.00 and ITSM 8.1.02 (aka SP2) .
>
>
>
> The impact of this was felt especially by the reporting team.   This was
> apparent on all of the main forms like Change, HPD:Help Desk, Work Order,
> etc….
>
> Shown below are the field Id discrepancies for the Work Order form when we
> upgraded from 8.1.00 to  8.1.02.
>
>
>
> *ITSM_8.1.02_FIELDID*
>
> *ITSM_8.1.00_FIELDID*
>
> *FIELDNAME*
>
> 420050002
>
> 55004
>
> Abydos Process Status
>
> 420050003
>
> 55008
>
> Abydos Process Version
>
> 420050101
>
> 55001
>
> Abydos Process Name
>
> 420050100
>
> 55005
>
> Abydos Template ID
>
> 420050103
>
> 55007
>
> Abydos SLA Name
>
> 420050005
>
> 55050
>
> Abydos Use Wizard?
>
> 420050001
>
> 55020
>
> Abydos Notify Text
>
> 42005
>
> 55021
>
> Abydos Notify Recipient
>
> 420050004
>
> 55009
>
> Abydos Tasks Generated
>
> 420050008
>
> 55068
>
> Total Fields Count
>
> 420050007
>
> 55011
>
> Override Group
>
> 420050102
>
> 55040
>
> Abydos AuditFlag
>
> 420050006
>
> 55110
>
> Active Tasks
>
> 420050012
>
> 55140
>
> z1D StatusInt
>
> 420050015
>
> 55500
>
> z1PF_ProcessDesigner
>
> 420050024
>
> 55113
>
> z5Text_Additional_Data
>
> 420050021
>
> 55115
>
> z2TH_ProcessData
>
> 420050106
>
> 55114
>
> z3Btn_Refresh_Table
>
> 420050025
>
> 55118
>
> z5Text_SRM_Title
>
> 420050020
>
> 55091
>
> z2TH_Add_SR_Data
>
> 420050022
>
> 55125
>
> z3Btn_Refresh_SRTable
>
> 420050014
>
> 55504
>
> z1PF_Additional Details
>
> 420050036
>
> 55116
>
> z2TF_Fld_Name
>
> 420050018
>
> 55117
>
> z2TF_Char_Val
>
> 420050017
>
> 55092
>
> z2TF_Add_SR_Data_FieldName
>
> 420050016
>
> 55093
>
> z2TF_Add_SR_Data_CharValue
>
> 420050104
>
> 55101
>
> btn_Abydos Wizard
>
> 420050105
>
> 55103
>
> btn_View Request Status
>
>
>
> Hope this helps,
>
> Michelle
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Ben Chernys
> *Sent:* Thursday, August 06, 2015 1:21 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Transition from 7.6.4 to 8.1 impact to reporting?
>
>
>
> **
>
> There are minor changes to existing schemas.  If you pick up our Free
> 7.6.04 and 8.1 forms and fields spreadsheets
> <http://softwaretoolhouse.com/freebies>, you can easily do “diff”s.
>
>
>
> Cheers,
>
> Ben Chernys
> Senior Software Architect
> [image: logoSthInc-sm]
>
> Canada / Deutschland
> Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
> Email:
> *Ben.Chernys_AT_softwaretoolhouse.com
> *Web:
> www.softwaretoolhouse.com
>
> We are a BMC Technology Alliance Partner
>
>
>
>
>
> Check out Software Tool House's free Diary Editor and our  Freebies
> <http://softwaretoolhouse.com/freebies> Section for ITSM Forms and Fields
> spreadsheet.
>
> *Meta-Update**,* our premium ARS Data tool, lets you automate your
> imports, migrations, *in no time at all*, without programming, without
> staging forms, without merge workflow.
>
>
>
> *Meta-Archive* does ITSM Archiving your way: with your forms and your
> multi-tenant rules, treating each root request as the tree of data and
> forms that it is it is.
>
>
>
> Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!
>
> You can keep your valuable data!
>
>
> http://www.softwaretoolhouse.com/
>
>
>
>
>
>
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behal

Re: Transition from 7.6.4 to 8.1 impact to reporting?

[Joanne Janssen]

It includes ITSM

On Thu, Aug 6, 2015 at 1:39 PM, Lucero, Michelle <
michelle.luc...@bankofamerica.com> wrote:

> **
>
> Hi, Joanne:
>
>
>
> Does your transition include ITSM 8.1.02?  Or, is this just AR System?
>
>
>
> Michelle
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Joanne Janssen
> *Sent:* Thursday, August 06, 2015 12:14 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Transition from 7.6.4 to 8.1 impact to reporting?
>
>
>
> **
>
> That's a good start!  But you know its always the little things that get
> ya.  Well see
>
>
>
> On Thu, Aug 6, 2015 at 12:49 PM, LJ LongWing 
> wrote:
>
> **
>
> there is not a fundamental shift or anything if that's what you are asking
> :)
>
>
>
> On Thu, Aug 6, 2015 at 10:48 AM Joanne Janssen 
> wrote:
>
> **
>
> All,
>
> Our organization is transitioning from V7.6.4 to V8.1 and I am responsible
> for a number of reports.  I have been assured by the team that there are no
> changes to the underlying database, but have not been given access to test
> this out.  Does anyone know if there are changes to field names, tables or
> relationships between tables?  I hate to find out on the fly.
>
> Thanks
>
> Joanne
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> --
> This message, and any attachments, is for the intended recipient(s) only,
> may contain information that is privileged, confidential and/or proprietary
> and subject to important terms and conditions available at
> http://www.bankofamerica.com/emaildisclaimer. If you are not the intended
> recipient, please delete this message.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Transition from 7.6.4 to 8.1 impact to reporting?

[Joanne Janssen]

That's a good start!  But you know its always the little things that get
ya.  Well see

On Thu, Aug 6, 2015 at 12:49 PM, LJ LongWing  wrote:

> **
> there is not a fundamental shift or anything if that's what you are asking
> :)
>
> On Thu, Aug 6, 2015 at 10:48 AM Joanne Janssen 
> wrote:
>
>> **
>> All,
>>
>> Our organization is transitioning from V7.6.4 to V8.1 and I am
>> responsible for a number of reports.  I have been assured by the team that
>> there are no changes to the underlying database, but have not been given
>> access to test this out.  Does anyone know if there are changes to field
>> names, tables or relationships between tables?  I hate to find out on the
>> fly.
>>
>> Thanks
>>
>> Joanne
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Transition from 7.6.4 to 8.1 impact to reporting?

[Joanne Janssen]

All,

Our organization is transitioning from V7.6.4 to V8.1 and I am responsible
for a number of reports.  I have been assured by the team that there are no
changes to the underlying database, but have not been given access to test
this out.  Does anyone know if there are changes to field names, tables or
relationships between tables?  I hate to find out on the fly.

Thanks

Joanne

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Re: Training for new admin/developer

[Joanne Janssen]

I took the BMC Administrator courses when I came back to Remedy 2 years
ago.  They were good.  I took them through BMC.

Joanne


On Wed, Oct 23, 2013 at 2:13 PM, Hodgdon, Paul  wrote:

> **
>
> Anyone have any recommendations on some online training for a new
> admin/developer?  Do you recommend BMC classes or through another vendor?*
> ***
>
> ** **
>
> [image: Description: Description: Description:
> cid:image001.png@01CB1CFE.724B27B0]
>
> IT Accounts & ITSM Applications Manager
>
> University of New Hampshire
>
> Client Services
>
> Primary: (603) 862-2377
>
> Alternate: (603) 862-4242
>
> paul.hodg...@unh.edu
>
> http://accounts.unh.edu
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: [EXTERNAL] Re-Open Date

[Joanne Janssen]

Natalie,

Thanks for the info.  I thought that what you described might be the
case, but on this contract, I am the reporting guru and (my Remedy
privileges are extremely limited) so I'm not able to see hidden fields
except by querying the database. Looks like I'll be digging through
the audit log.  At least I know there is no easy way around it.

Thanks again!

Joanne

On 5/29/13, Stroud, Natalie K  wrote:
> Joanne:
>
> Well, we are on ITSM 7.6.04 SP2, so hopefully this will get you close to an
> answer.
>
> I don't know how familiar you are with the re-open feature in ITSM, but
> while you can set the status back to something earlier if it is resolved,
> that's not actually how BMC seems to define a reopened incident (as far as I
> can tell).  If the incident is Closed or Cancelled, you can use the re-open
> incident feature if you have the functional role of Support Group Lead or
> Support Group Manager for the ticket's Owner Group.  This functional role
> makes a Re-Open Incident option available under one of the navbars on the
> left, and if you use it, what that will do is generate a new ticket with
> some of the data from the original ticket and a Re-Opened From relationship
> to the original, which will remain in either Closed or Cancelled status.  It
> will also add a date/time value to a field that in Analytics is called
> Incident Reopened Date, though I can't tell offhand what field that maps to
> on the incident form. And you can see that this makes reporting fairly
> straightforward - just search this Incident Reopened Date field and look for
> the Re-opened From or Re-opened By relationship in the appropriate
> relationship table.
>
> If you just move the status from Resolved to something earlier, it doesn't
> look to me like the Incident Reopened Date field gets populated.
>
> So, as far as reporting on reopened tickets using the definition of resolved
> to any open status, I'm not seeing an easy way to do that. (Yeah, you can
> troll through the audit log, but while that might be possible, I wouldn't
> call it easy.)
>
> So unless you're on a different Service Pack and you want to do the research
> to confirm that this behavior isn't different in your version, I'm afraid
> there's not much good news.  :(
>
> Good luck!
>
> Natalie Stroud
> SAIC @ Sandia National Laboratories
> ARS-ITSM Reporting Specialist
> Albuquerque, NM USA
> nkst...@sandia.gov
> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joanne Janssen
> Sent: Wednesday, May 29, 2013 10:30 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: [EXTERNAL] Re-Open Date
>
> Sorry about that It is indeed ITSM and it is 7.6.04.  It's been a while
> since I needed to send a question in.
>
> On 5/29/13, Stroud, Natalie K  wrote:
>> Joanne:
>>
>> I suggest that you tell us what application and version you are using.
>> I'd tend to assume ITSM, but it could be a custom ticketing app, and
>> sometimes behavior varies between versions.
>>
>> Thanks,
>>
>> Natalie Stroud
>> SAIC @ Sandia National Laboratories
>> ARS-ITSM Reporting Specialist
>> Albuquerque, NM USA
>> nkst...@sandia.gov
>> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joanne Janssen
>> Sent: Wednesday, May 29, 2013 10:14 AM
>> To: arslist@ARSLIST.ORG
>> Subject: [EXTERNAL] Re-Open Date
>>
>> I'm doing some reports on the number of incidents that we re-opened,
>> where re-opening is defined as moving from Resolved to any open state
>> and not from Closed to any other state.  I've looked on the web, but
>> can't tell and don't have access to the admin tool to check.  Is
>> Re-opened date populated when an incident moves from Closed to an Open
>> state or did I get lucky and it is populated when an incident moves from
>> Resolved to an Open state.
>>
>> Thanks in advance,
>>
>> Joanne
>>
>> __
>> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>> __
>> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
>

Re: [EXTERNAL] Re-Open Date

[Joanne Janssen]

Sorry about that It is indeed ITSM and it is 7.6.04.  It's been a
while since I needed to send a question in.

On 5/29/13, Stroud, Natalie K  wrote:
> Joanne:
>
> I suggest that you tell us what application and version you are using.  I'd
> tend to assume ITSM, but it could be a custom ticketing app, and sometimes
> behavior varies between versions.
>
> Thanks,
>
> Natalie Stroud
> SAIC @ Sandia National Laboratories
> ARS-ITSM Reporting Specialist
> Albuquerque, NM USA
> nkst...@sandia.gov
> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joanne Janssen
> Sent: Wednesday, May 29, 2013 10:14 AM
> To: arslist@ARSLIST.ORG
> Subject: [EXTERNAL] Re-Open Date
>
> I'm doing some reports on the number of incidents that we re-opened, where
> re-opening is defined as moving from Resolved to any open state and not from
> Closed to any other state.  I've looked on the web, but can't tell and don't
> have access to the admin tool to check.  Is Re-opened date populated when an
> incident moves from Closed to an Open state or did I get lucky and it is
> populated when an incident moves from Resolved to an Open state.
>
> Thanks in advance,
>
> Joanne
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers
> Are, and have been for 20 years"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re-Open Date

[Joanne Janssen]

I'm doing some reports on the number of incidents that we re-opened,
where re-opening is defined as moving from Resolved to any open state
and not from Closed to any other state.  I've looked on the web, but
can't tell and don't have access to the admin tool to check.  Is
Re-opened date populated when an incident moves from Closed to an Open
state or did I get lucky and it is populated when an incident moves
from Resolved to an Open state.

Thanks in advance,

Joanne

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Re: EXTERNAL: Re: Bring back the ARSList MVP for 2013

[Joanne Janssen]

I'd also like to see it continue.  I think it's great to recognize
those folks who devote so much of their free time to helping out
others. It's what brought me back to the list as soon as I started
working in Remedy again.  It's a great place to be.

Joanne

On 10/23/12, Reiser, John J  wrote:
> Count me in.
> I vote, just wish I could vote on sending me to the WWRUG.
> 8 years since I've been to a RUG.
> Thank you,
> ---
> John J. Reiser
> Remedy Developer/Administrator
> Senior Software Development Analyst
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Tuesday, October 23, 2012 4:03 PM
> To: arslist@ARSLIST.ORG
> Subject: EXTERNAL: Re: Bring back the ARSList MVP for 2013
>
> I voted this year, last year, and a few years sporadically before that.. But
> to keep it alive I promise to vote every year going forward for as long as I
> am in this little ARS world..
>
> About 990 more responses to go! Buck up people!
>
> Joe
>
> -Original Message-
> From: Grooms, Frederick W
> Sent: Tuesday, October 23, 2012 3:12 PM Newsgroups:
> public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: Re: Bring back the ARSList MVP for 2013
>
> The fact that there have been over 400 different individuals posting to the
> list since July 1st (at least according to my ARS List email folder and a
> quick distinct query) and that small a number of votes is a sad commentary
> on people in general.
>
> Let's keep it going people
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
> Sent: Tuesday, October 23, 2012 2:05 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: MVP 2012 - Congratulations LJ Longwing!
>
> **
> I just counted the number of votes again.
> Using raw numbers of the number of registrations on the list, 1% voted. In
> other words, under 50 votes.
>
> Let’s see if we beat that on comments about keeping it before you get too
> excited about it returning.
>
> The only reason I am ending it is because I think the level of voting
> reflects the level of interest; and reflects that the arslist and
> participation in it is now for the most part taken for granted.
>
> Activity on, and interest in, the actual list has not grown in the last
> couple of years, but certainly has not diminished either!
>
> Keep Calm, Carry On.
>
> Daniel
> P.s. there were a lot of Hawaiin shirts, just there were so many attendees
> this year, 488 in fact
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
> Sent: October 23, 2012 1:05 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: MVP 2012 - Congratulations LJ Longwing!
>
> **
> As I told LJ and the others in our midnight on discussion:
> IF there is a really big, and by big I mean say, 10% of the list, That sends
> emails or creates a really long thread about continuing it, I might be
> convinced to bring it back.
>
> But with 2.5% voting, although they usually reach the right conclusion, It
> says to me that the ARSlist is a commodity now and there isn’t that much
> interest in The Award.
>
> To Clarify and somewhat repeat what I said at the conference:
>
> There is no longer a separate session for the ARSlist Awards, it is part of
> an opening session dedicated to all awards
>
> The ARSlist carries on, and for now as “just an email list”
>
> Doing some Awards related to the ARSlist carries on The ARSlist MVP Award
> is now retired I will be doing the 20th Anniversary of the ARSlist next
> year.
>
> Twinkies and Hawaii shirts have a life of their own.
> I will be throwing a wrinkle into that next year as well ☺
>
> Dan
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Tami Palacky
> Sent: October 23, 2012 11:31 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: MVP 2012 - Congratulations LJ Longwing!
>
> **
> Congrats LJ !!!
> I hope you did a good job of convincing Dan continue with the awards.  i did
> vote and try to every year ... i dont do more on teh ARRList than read the
> posts everyonce in a while, but you do notice those that are helpful in the
> responses
>
> -Original Message-
> On Thursday, October 18, 2012 5:13:09 PM UTC-4, Joe Martin D'Souza wrote:
> **
>
> You had it coming a long time!
>
> Joe
>
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
> www.wwrug12.com ARSList: "Where the Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arsl

Re: Career Opportunity - Remedy Administrator / Developer Full-Time Permanent & Part-time Contract

[Joanne Janssen]

Sorry guys

On Wed, Jul 11, 2012 at 6:11 PM, Joanne Janssen
wrote:

> Eric,
>
> I am interested in pursuing new opportunities, but concerned as I e-mailed
> you my resume a few months ago and never heard anything.  I am hoping that
> it was because I am interested in working in Maryland, closer to my home.
> I've attached my resume.  Please let me know whether you are interested,
> but don't have anything in Maryland, are interested and have opportunities
> in Maryland, or are not interested.
>
> Thanks
>
> Joanne
>
>  On Wed, Jul 11, 2012 at 12:05 PM, Eric Chasteen <
> eric.s.chast...@gmail.com> wrote:
>
>> **
>> We have several Remedy Administrator / Developer Career Opportunities at
>> ActioNet for Full-Time Permanent and Part-time Contract.
>>
>> If you are interested, please Email me directly with your resume at
>> echast...@actionet.com.
>>
>> Regards,
>>
>> Eric Chasteen, PMP, ITIL V3, CSM
>> Remedy Practice Manager
>>
>> ActioNet, Inc.
>> 2600 Park Tower Drive, Suite 1000
>> Vienna, VA 22180
>> Phone: 512.277.0121
>> Email: echast...@actionet.com
>> Web: www.actionet.com
>>
>> Remedy Application Developer / System Admin
>>
>> Education Bachelors Degree
>> Experience 5-7 Yrs
>> Citizenship Requirement US Citizen
>> Clearance Required Public Trust
>> Location  Oklahoma, Maryland, Washington DC, & Working from Home
>>
>> Job Responsibilities
>>
>>- Perform installation, configuration, feature design, development &
>>data loads for BMC Remedy applications.
>>- Responsible for programming work flow, enhancements & integrations
>>with BMC Remedy Incident, Change, Knowledge, Service Level Management,
>>Service Request, Reporting, Asset Management, BMC Atrium CMDB, BMC
>>BladeLogic for Clients (Marimba), & BMC ADDM Discovery.
>>- Create & maintain design specifications, architectural diagrams, &
>>process diagrams supporting & communicating changes to BMC Remedy
>>applications.
>>- Maintain knowledge of latest BMC Remedy technology.
>>- Perform customizations of BMC Remedy applications based on guidance
>>with project manager, architect, ITIL practice leads & customers.
>>- Triage & fix defects found in BMC Remedy applications & provide
>>24x7 on-call support.
>>- Maintain & adhere to source code, configuration management, release
>>management & software engineering best practices.
>>- Willingness to travel.
>>- Perform other duties as required.
>>
>>
>> Skills Required
>>
>>- Perform requirements elicitation, feature design, & feature
>>development.
>>- Developing & configuring Applications using BMC Remedy technology.
>>- Experience with & knowledge of BMC Remedy AR System 7.5+, BMC
>>Atrium CMDB 7.5+ & BMC Remedy IT Service Management 7.5+.
>>- Remedy Developer Studio experience.
>>- Possess strong communication skills & a team player.
>>- Knowledge of Linux, Solaris, Windows, MS SQL Server & Oracle
>>platforms.
>>- Strong communication & presentation skills.
>>- Strong organization & time management skills.
>>- Strong analytical & problem solving skills.
>>
>>
>> Skills Preferred
>>
>>- Experience & knowledge of BMC Remedy ITSM suite, CMDB, ADDM
>>Discovery, Marimba & Blade Logic Client Automation applications.
>>- Worked in a Help Desk organization or IT Application Development
>>team environment.
>>- ITIL v3, Remedy Skilled Professional or Remedy certifications.
>>
>>
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>

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ARERR 191005

[Joanne Janssen]

Hey,

This is my first time posting in a long, long time, so please excuse any
awkwardness.

We are running SRM on 7.6.04 and have successfully created SRDs up until
Monday.  Since Monday we are receiving an ARERR 191005 error whenever we
try to save an SRD.  As far as we know nothing changed between Friday when
we were able to save the SRDs and Monday when we started getting the error.

Remedy's support site has some info on a AR IMPORT ERR 191005, but the only
info on ARERR 191005 seems to be after initial install.

Anyone encounter this or have an idea on how to resolve it?

Thanks

Joanne

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