unsubscribe
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Re: Numera Acquisition version 11
Just upgraded to version 11.0 of Footprints, the system as been effective down
for 2 days. Emails are not processing the system is extremely slow and people
are extremely irritated.. The engineers who istalled it and the ones here to
fix it are not making any progress
#firedsoon
Life is short enjoy it.
--- On Tue, 1/31/12, Joe Martin D'Souza wrote:
From: Joe Martin D'Souza
Subject: Re: Numera Acquisition
To: arslist@ARSLIST.ORG
Date: Tuesday, January 31, 2012, 11:44 AM
**
If you can’t afford our Tux, buy our jacket... We are still an awesome brand :-)
Joe
From: Kelly Deaver
Sent: Tuesday, January 31, 2012 11:42 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Numera Acquisition
**
Hi Listers,
I chatted with someone at BMC about this yesterday. A couple of notes from my
conversation -
The Footprints product line is a nice extension of what BMC does but is not an
overlap.
The Track-it product line is a small business version of what BMC does now with
their current ITSM offerings. They did pick up a lot of staff experienced in
developing/selling/implementing ITSM solutions. My guess, not my contact's
words, is that staff will be taught the other product lines and they will be
integrated in to future version of what BMC offers overall. Good staff are good
to have :)
Kelly Deaver
Unisys Corporation
kdea...@kellydeaver.com (ARSlist mail)
mailto:kelly.ctr.dea...@faa.gov (Business mail)
Original Message
Subject: Numera Acquisition
From: Andrew C Goodall
Date: Tue, January 31, 2012 8:52 am
To: arslist@ARSLIST.ORG
**
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Interesting acquisition – there sure is a lot of overlap with Remedy . I wonder
how this will play out?
http://www.numarasoftware.com
GaryHoagland GaryHoagland
Fear Uncertainty and Doubt being spread about the BMC Acquisition of
Numara. #GiveMeABreak Truth is the Best just got Better - BMC+Numara!
Andrew
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ARS to SQL over SSL and sha 256
Having issues with Remedy getting hung at start up, with SQL 2008 server over SSL and SHA 256. It only started after SSL was applied to SQL server. Remedy would hang as the service was started. looking for a solution to get it working with SSL and SHA 256 thanks.. Windows Server 2008 SP2 64bit Fresh Install SQL Server 2008 SP1 64bit remote Ars 7.5 , Atrium CMDB, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: WARNING on Microsoft MS11-030 KB2509553
Hello, Our Dev , and test box is working after the patch , but the ARS Service will not start. Does anyone have a fix for this? " You can sell and practice theory but, life in reality, has unexpected challenges that require decision and executions that were not covered in your lessons." by Jon Gee From: Joe Martin D'Souza To: arslist@ARSLIST.ORG Sent: Thursday, April 14, 2011 4:03 PM Subject: Re: WARNING on Microsoft MS11-030 KB2509553 ** That’s always a bad idea walking into the unknown even if there were no known issues. You never know because of the uniqueness of your environment, you may be the first to find out an issue. Its never a good idea to alter the production without testing it on at least one other non critical environment such as a test followed by dev or acceptance.. Joe From: pascale.sterr...@daimler.com Sent: Thursday, April 14, 2011 1:52 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: WARNING on Microsoft MS11-030 KB2509553 yes that is exactly what I am saying, They were about to apply that specific patch to ALL our environments at once. Including dev , test and Prod.They are now only going to patch our dev so we can validate. And from now on will test first on our dev environment. So a HUGE thanks to Chris. I did not know that they were not patching dev first. So that was a possible close call.Pascale jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 04/14/2011 10:48 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: WARNING on Microsoft MS11-030 KB2509553 ** You aren’t saying that your team was about to patch the production server without applying it to a sandbox or development or test environment right? I do not see the harm in applying it to a test or development environment even if it has been reported to not be working ‘out of the box’ – depending on what the error really is, it may be possible to tweak it to get it to work.. Joe From: pascale.sterrett@DAIMLER.COMSent: Thursday, April 14, 2011 1:42 PMNewsgroups: public.remedy.arsystem.generalTo: arslist@ARSLIST.ORGSubject: Re: WARNING on Microsoft MS11-030 KB2509553 ** Chris, My server team was about to install that patch next weekend. So thank you so much!! Just one clarification if you can. Do we need to prevent them from patching only the app server or also the MSSQL server? We do have a remote DB and they were going to patch both the app servers and our db. Thank you, Pascale Sterrett Thanks for the heads up, we were planning on applying that patch this weekend. I will stop that right away. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, April 14, 2011 10:49 AM To: arslist@ARSLIST.ORG Subject: WARNING on Microsoft MS11-030 KB2509553 After applying this patch to my Reference Server for the 7.6.04 upgrade: Windows 2003 R2 x64 with ARS 7.1.00.003 CMDB 2.1.00.02 and ITSM 7.0.03.009 etc., SQL Server 2005 on remote server), the AR Service immediately and absolutely refuses to start. On reboot from the security patches (there were 15 total) the AR Server would not start automatically, and all subsequent attempts to start it manually saw the armonitor start, then crash. While troubleshooting with BMC support, it could not even be started from the command line. Removing the KB2509553 security update and rebooting solved the problem immediately, with the ARS service starting normally. The only other AR server that I had applied this patch (and all of the others) to was the Staging Server (Windows 2003 R2 x64 with ARS 7.6.04 CMDB 2.1.00.02 and ITSM 7.0.03.009 etc.), and it has a local SQL Server hosting the db so it was not affected. Note that on the problem AR Server, it was still possible to run the SQL Server Management Studio client (2008) and connect to the remote db normally, even though the ARS service could not. Security Bulletin MS11-030 KB2509553 is a Critical patch for a vulnerability in DNS resolution that could allow remote code execution; it slammed the door shut on something that ARS depends on. Until BMC comes up with a soluti
incoming email conf issue..
Hello, I am having a difficult time resolving my issue with incoming email. Once email services are turned on this is the stderr log output. I am hoping someone has seen this before and can point me in the right direction. system 7.5.00 Patch 006 201007180200 on 2008 windows server stderr log:___ Dec 29, 2010 3:31:54 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: ERROR (306): Value does not fall within the limits specified for the field; (Maximum length - 100) : HPD:IncidentInterface_Create : Description ERROR (552): Failure during SQL operation to the database; The statement has been terminated.String or binary data would be truncated. (SQL Server 8152) ERROR (306): Value does not fall within the limits specified for the field; (Maximum length - 100) : HPD:Help Desk : Description Thanks Jon Gee 301-594-1379 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
stderr message for email
I am using IMAP to retrive mail and recieved this in my stderr log. can someone shed some light ? thanks Dec 3, 2010 2:16:08 PM com.sun.mail.imap.IMAPFolder open SEVERE: A2 BAD Duplicate folders "Junk E-mail" were detected in the mailbox. Therefore the user's connection was disconnected. javax.mail.MessagingException: A2 BAD Duplicate folders "Junk E-mail" were detected in the mailbox. Therefore the user's connection was disconnected.; nested exception is: com.sun.mail.iap.BadCommandException: A2 BAD Duplicate folders "Junk E-mail" were detected in the mailbox. Therefore the user's connection was disconnected. at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:829) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2033) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:562) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:293) at java.lang.Thread.run(Unknown Source) Caused by: com.sun.mail.iap.BadCommandException: A2 BAD Duplicate folders "Junk E-mail" were detected in the mailbox. Therefore the user's connection was disconnected. at com.sun.mail.iap.Protocol.handleResult(Protocol.java:296) at com.sun.mail.imap.protocol.IMAPProtocol.select(IMAPProtocol.java:610) at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:813) " You can sell and practice theory but, life in reality, has unexpected challenges that require decision and executions that were not covered in your lessons." by Jon Gee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
ARS / TIBCO interface
Hello, I am looking for someone who has expertise/ experience interfacing to remedy systems through a TIBCO interface. Feel free to contact me directly at 301-594-1379 Thanks Jon Gee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Site company relationship issue 7.6
2008 server, 7.6 I noticed in my drop down boxes for site, I rarely are populated. Only 2 sites appear out of 118 sites. Those two sites are also the only ones marked as Primary Alias* in the Site Company Relationships form. I believe this is also cause other problems in the system regarding assignment loads. We are getting error 164; "Invalid Company, Region, Site Group and Site " I verify the site is there and yet the only thing I can think of is the Primary Alias is not checked. I can't ask our developer " long time friend" because we just ran out of hours on the contract yesterday. I can't change the Alias field to Primary because the Demo user doesn't have access. Help - just a user We will have new funding soon :-) " You can sell and practice theory but, life in reality, has unexpected challenges that require decision and executions that were not covered in your lessons." by Jon Gee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: CI Name ???
Thanks Rebecca, That is simuliar to the format we thought about. I appreciate your quick response. " You can sell and practice theory but, life in reality, has unexpected challenges that require decision and executions that were not covered in your lessons." by Jon Gee From: "Boyd, Rebecca E." To: arslist@ARSLIST.ORG Sent: Fri, June 18, 2010 4:46:03 PM Subject: Re: CI Name ??? ** We use this basic format: Model: Serial Number So a laptop would be “T400:LVN1234” and a monitor “20" Flat Panel: V6C67343” Our asset manager chose this & it seems to work well for everyone who deals with assets. Rebecca From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jon Gee Sent: Friday, June 18, 2010 3:00 PM To: arslist@ARSLIST.ORG Subject: CI Name ??? ** I am gathering data for the CMDB and asset console for 7.6. I am loading workstations, laptops, Monitors, blackberrys, Servers, Routers, switches, firewalls, for example they are not all the same make and brand. I was hoping for some ideas for CI Names, and CI ID that may have been used that work well. thanks " You can sell and practice theory but, life in reality, has unexpected challenges that require decision and executions that were not covered in your lessons." by Jon Gee _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"__attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
CI Name ???
I am gathering data for the CMDB and asset console for 7.6. I am loading workstations, laptops, Monitors, blackberrys, Servers, Routers, switches, firewalls, for example they are not all the same make and brand. I was hoping for some ideas for CI Names, and CI ID that may have been used that work well. thanks " You can sell and practice theory but, life in reality, has unexpected challenges that require decision and executions that were not covered in your lessons." by Jon Gee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
scanners for asset management
Can anyone suggest a scanner and software for remedy asset management integration? It should be quick and easy to use. We are using 7.5 Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
: CMDB Altiris
Is anyone using Altiris as their CMDB discovery tool? if you have integrated this with Remedy please let me know how it has worked for you.. Wondering if a discovery tool such as Topology Discovery or Tideway needs to be purchased if we have Altiris. " You can sell and practice theory but, life in reality, has unexpected challenges that require decision and executions that were not covered in your lessons." by Jon Gee : rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Multiple POC's
Hello, I am working on my foundation data for Incident and some equipment ie routers in remote offices may have multiple Points of Contact for the site. I do not see in the where you can add multiple POC's for a site or CI Can you help direct me Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Pending Times
I would also like to know the answer to this. --- On Tue, 2/3/09, Shafqat Ayaz wrote: From: Shafqat Ayaz Subject: Pending Times To: arslist@ARSLIST.ORG Date: Tuesday, February 3, 2009, 5:28 PM ** Hi All this question has probably been asked before, I have checked the archives and did not find anything, so here goes. Is there any place in Incident Management where it stores the total time while the Incident was in a Pending Status? ITSM 7.01 Many thanks for your help Shafqat Ayaz __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: ITSM 7 Operational Categorizations
I would love a copy of the list myself. Please Thanks in advance. --- On Wed, 11/5/08, Jon Chau <[EMAIL PROTECTED]> wrote: From: Jon Chau <[EMAIL PROTECTED]> Subject: Re: ITSM 7 Operational Categorizations To: arslist@ARSLIST.ORG Date: Wednesday, November 5, 2008, 7:50 PM ** Greetings all, I was wondering if anyone had a copy of this that they could send to me. It looks like BMC revamped their developer network site and I can't find it. Thanks in advance! Jon On Fri, May 2, 2008 at 10:20 AM, Rick Cook <[EMAIL PROTECTED]> wrote: ** I wish I had published this last year, but better late than never, I suppose. This is a link to a paper I just wrote up on how to set up Operational Categorizations in ITSM 7. Not a procedural manual like BMC provides, but one that actually gives an example of values that one might use, and instructions on how to keep the lists short. I used it once at a customer site, and it seemed to work well. A few others have begun to make use of it as well, so I thought I would formalize it and make it available to anyone who might gain from it. http://developer.bmc.com/jiveProd/entry!default.jspa?categoryID=861&externalID=3231&fromSearchPage=true Rick __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
