Atrium Integrator Pentaho/Spoon Engine
Hey everyone, I have a no brainer question here. Obviously, we all know Atium Integrator replaces AIE. I have looked everywhere but cannot seem to locate the engine it uses? Does Atrium Integrator use the AIE engine? Sometimes on the old AIE you'd have to restart AIE to get it to run quickly. No biggie, however I am curious does Atrium Integrator have a different engine or is does it leverage the AIE engine? Also - does pentaho/spoon utilize the AIE Engine or since it is a client install is it just utilizing its own engine inside kettle on the client machine? I am looking at this from a server grouping perspective, should we use the same mentality on those other engines when server grouping if Atrium Integrator does indeed utilize some other engine? Sorry for the million questions in one post. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium Integrator Pentaho/Spoon Engine
Thanks Jesus, I am indepthly familiar with Atrium Integrator, pentaho spoon and AIE. My question is specifically about the engine that AI runs in. For us who have done large amounts of work with AIE over the years its common practice to restart AIE engine specific instances (AIE 001,002 respectively)to get AIE to run the job immediately versus waiting until AIE comes back around to running it on the AIE engine cycle. My question here is how do I stop/restart the engine that runs Atrium Integrator? Where does it run? When server grouped, it is best practice when doing CMDB work via AIE to push off AIE to its own separate server on the server group, because when doing imports you will dog out Arsystem if its not. My very specific question is how is this done with AI? Is there an engine that runs AI like there was on AIE, normally on AIE we would set the server group ranking form to push off AIE jobs to their own server, how does that work with AI? Is there a method to accomplish this via AI?Is there an engine? This is much deeper level question than simply defining the workings of AI. I appreciate the help thank you again. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Incident SLM Data
Hey everyone, I have a multitendency 7.1 system. My requirement is to pull all the SLM Data for only a certain company's Incident tickets that are not closed,resolved or cancelled. You have been kind enough to help me find the SLM Data on the SLM:Measurement form. Getting a certain company on the SLM:Measurement form is not hard as the title houses the company name for us. But I cannot figure out how to pull SLM:Measurement data for ONLY not closed, resolved or cancelled Incident tickets. I hope my explanation makes sense. Any ideas? Thank you! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Incident SLM Data
Thank you for your answer. I am migrating data from one system to another. Therefore, I am exporting the HPD:Help Desk ticket and the SLM:Measurement data. Ultimately, it will get joined back together again in the new system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Incident SLM Data
These two systems are very different versions. thank you! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Project CR's related changes
Hey Everyone, We use Project CR's and have child changes related to them. That is, related to the main project CR. How can I pull those out. For instance in my Project CR is CRQ123 how can I pull out all of CRQ123's child CR's. This is for a mass dump not just individual ones. I have to show all the project CR's and their Child CR's all at once. I hope that makes sense. I just can't figure out where to get that info from. I think CHG:Infrastructure Change for the Project CR (where it is Project CR) but I cant figure out how to get the relationship child CR's. Hope you can help. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SLM Data
What is the best way to pull SLM data out for an incident? I am pulling all the INCIDENT data out and would like to pull all the associated SLM data out with it. Is there a join form between the two? Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Disabling Users or specific companies
Hey Everyone, I am losing a specific company on a multi tendency system. I'd like to ensure all but about 5 people from said company can access the system. What is the best way to do that? We were going to disable access from the firewall however, they still need access for a handful of people. Disabling there is not feasible for our environment. I realize this is not a difficult issue, however I am really looking for what your personal experiences have led you to being, what you feel is best practice. Thanks in advance. Josh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Analytics with Custom ARS Forms?
Carol, Dashboards can be used with custom forms. No extra work is needed. When utilizing Dashboards with custom forms I find it important to create the form with the Dashboards software in mind. Dashboards is normally utilized as a higher level metric than Analytics. In other words, it doesn't have the fidelity to get in the weeds as much as Analytics. However, dashboards offers better graphic presentation. These graphic depictions utilize data a bit differently than Analytics, therefore I find a need to take this into account when designing a custom form to utilize with Dashboards. Hope that helps :-) Josh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM Request Detail information
Thanks for the answers. Currently, there are Change/Incidents that fulfill the Service Requests. However, we are not pushing the questions to the Notes field. The notes field displays text to click View Service Link for details. When that is clicked it takes the user back to the Request Details. I tried SRD:MultipleQuestionResponse but the return is not linked to the REQ number. I can tell each question has a different instance but those could be grouped however they are not linked to the correct REQ number. The number it has looks like the same format as the REQ number but without the REQ. When I put in an actual REQ number without the REQ in that field I do not get back the questions that are associated with that Service Request. Our end goal is to migrate our Service Requests (and Change, and Incident) to another system. When I pull from SRM:Request I get all the information I need except for the Request Details (which is where the question answers are). At the end of the day, I'd like to be able to pull the Service Request Details (on the request details screen) answers per Service Request as an export for all Service Requests. Thanks for any help. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM Request Detail information
That is exactly what I was looking for. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SRM Request Detail information
Hi, hope you all can help. I'm trying to pull out question answers in our SRM system. We don't map them to anywhere in incident or change. They are just used in the Service Requests. They are shown in the Request Details screen under Provided Information. Ultimately, I'm trying to pull an extract of all our service requests but when I did a pull on SRM:Request I didn't get the request details portion of the request. I tried to go to the request details form but I can't search on it. I believe its HTML. How do I, or what form are those question answers on in SRM. How can pull it along with the SRM data like Req # etc... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AR System 7.1 Filter Phasing Issue
I currently have a staging form that I am using to format some data and push it to the HPD:IncidentInterface_Create form. I am having an issue with three filters and the order in which they run. The first filter in the series pushes the data to the Interface_Create form, The issue Im having is with Filter #2 which has a set fields in it. My desired functionality is for this filter to set a field on my staging form that contains the Incident Number field value from the HPD:IncidentInterface_Create form generated by the Push from filter #1. The current set fields action looks something like this: Set fields if: Request ID = $LAST ID$. Set: INC_ID to $Incident Number$. The main issue I can see, is no matter how I order it using filter guides, or `! the name of the filter, the set fields filter is always running first, since that actions takes place in the first phase, and all pushes are deferred to phase 2. The third filter pushes attachments into the HPD:WorkLog form and sets the incident number to the number generated by the Interface_Create record in the Incident Number field. In the mean-time I've setup an escalation on interval to trigger the filters to grab the INC Number and push a worklog entry, and set a processed flag on my form so that it doesn't go through multiple passes. I'd prefer to handle it all with the filters on the initial submit if possible and avoid the use of escalations in the process. If anyone has any ideas as to a possible solution to this issue, it would be much appreciated. Thanks, Josh Cook ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
2 Remedy Development (Contract) Positions - Atlanta GA (Fortune 500 Client).
** We currently have 2 openings for Remedy Developers (see below). These are 6+ month contracts. Resources would be required to work through our payroll as a W-2 contractor (unfortunately we cannot accept C2C or 1099). Remedy Developer I The Developer is highly proficient and certified in the area of Remedy IT Service Management 7 application development. Emphasis on this position is on development of customizations and configuration of the ITSM 7 application. Must have experience configuring the ITSM 7 suite Must have experience implementing CMDB 2.0 Must be have experience in creating data exchanges using EIE to pull data from sources like Tivoli and MRO and insert into CMDB Must have experience in implementing AREA and ARDBC for integration with an LDAP directory Must be able to create design documents based off of conceptual design documents and then develop against that design. Must be able to create technical documentation for customizations and configurations. Must be able to work as a member of a team. Senior Remedy Developer The Senior Developer II delivers consultation on customer processes, industry best practices, Remedy system design, integration design, or functional specification generation. Also must be highly proficient and certified in the area of Remedy IT Service Management 7 application development. Required to have experience in a lead position on at least one ITSM 7 roll out. Emphasis on this position is on data/requirements gathering, consulting and design. Some coding/configuration tasks will also be required. Must be able to meet with customers, gather feedback and requirements and turn those into conceptual design and/or detailed design documents Must have experience configuring the ITSM 7 suite Must have experience implementing CMDB 2.0 Must be have experience in creating data exchanges using EIE to pull data from sources like Tivoli and MRO and insert into CMDB Must have experience in implementing AREA and ARDBC for integration with an LDAP directory Must be able to create design documents based off of conceptual design documents and then develop against that design. Must be able to create technical documentation for customizations and configurations. Must be able to work as a member of a team. If interested, please forward your resume and rateto [EMAIL PROTECTED] Thanks! Josh Nazarian Managing Director Principle Solutions Group 990 Hammond Drive, Suite 890 Atlanta, GA 30328 770.399.4500 Main 770.399.4530 Direct 404.273.0656 Mobile 404.920.3431 Fax [EMAIL PROTECTED] Please visit us at: www.principlesolutions.com Principle Solutions Group is a Professional Services firm that delivers high quality IT staffing, executive search, and software development consulting services to corporations nationwide. Local listings, incredible imagery, and driving directions - all in one place! __20060125___This posting was submitted with HTML in it___
