Re: AIE 7.1 Patch 001 - no instance

[Kimberly Langley]

KURniADI,

Did you ever get an answer for the AIE installation on Solaris?  One of our 
customers is having the same problem, no instance created in the 
EIE:BackUpLoadFlag form on installation.  AIE 7.1 patch 002.

Best Regards,
Kim

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kurniadi
Sent: Monday, February 25, 2008 10:53 PM
To: arslist@ARSLIST.ORG
Subject: AIE 7.1 Patch 001 - no instance

I've just installed AIE 7.1 patch 001 on ARS 7.1patch 1 running
Solaris OS.

No error message during from the installation log file.

I can start the instance script "./service/bin/aie001 start"
successfully, but the problem is from AIE Console > Configuration >
Instances, there's no entry of instance

I tried AIE on ARS Windows too, the instance entry on the Instances
Console form created automatically by the installer.

On the AIE for Solaris, do I have create it manually? I don't see any
reference of creating that entry from AIE documentation.

Thanks

-KURniADI

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Re: OT:tomcat CPU Usage

[Kimberly Langley]

Patrick,

 

Did you ever get an answer to your questions about the CPU utilization with
Tomcat?

 

Thank you,

Kim Langley

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Tuesday, July 03, 2007 6:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:tomcat CPU Usage

 

** 

after about an hour of not touching the server .. it does drop off back
down..

But if you select Flashboards, or any mid-tier service, backup for a min of
1 more hour.

 

On 7/3/07, patrick zandi <[EMAIL PROTECTED]> wrote: 

By the Way .. 100% of the issue is in the area of I/O Other Bytes.. 

no other performance indicators are touched.. 

 

On 7/3/07, patrick zandi <[EMAIL PROTECTED] > wrote: 

I have already seen an issue with CPU usage and tomcat 5.5.26 on windows
2003 Server.

I have a Dual Quad Core Dell 2950 with 6 gig of ram. Prior to installing
tomcat with newatlanta and everything else.. except the db.

CPU usage has been low.. like 5% and peaking occasionally to 25%..

Tomcat is currently running at 40 - 50 % of total system CPU usage.. of 8
CPU's ?  

plus no one is even connected to it ?

 

Do I need to change a configuration setting here ?

-- 
Patrick Zandi 







-- 
Patrick Zandi 




-- 
Patrick Zandi __20060125___This posting was submitted
with HTML in it___ 


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Re: Install of Incident 7.02 - AppAdmin did not get loaded

[Kimberly Langley]

You should be able to look at the Incident 7.02 installation log (html) and
see what files did not get imported.  You can then import those manually if
you are just missing .arx and .def files.

Kim 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Monday, April 23, 2007 6:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Install of Incident 7.02 - AppAdmin did not get loaded

I wouldn't tempt fate.  :-)

Is reinstalling a possibility?


-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



"Lammey, Peter A." <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

04/20/2007 01:32 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Install of Incident 7.02 - AppAdmin did not get loaded






** 
We just finished an install of the Incident 7.02 and all went well except 
I forgot that I allocated all the Fixed licenses on the machine before I 
had run the install.
The installation seemed to fail to import and setup the appadmin ID since 
there were no fixed licenses available on the server.
Is there a way to import and setup the appadmin ID? 
I believe appadmin has a number of permissions and roles assigned to it so 
I would hate to have to manually create the ID and setup its permissions 
and roles from scratch.
Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 
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Re: New Support Policy?

[Kimberly Langley]

All BMC Partners that provide Level 1 support must have people that are ATS
Certified.   We accept calls 24 X 7 even if you do not have that level of
support with BMC, as I am sure most other Level 1 providers do as well.

Kim Langley
generationE Technologies

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kulkarni, Gururaj
Sent: Wednesday, April 18, 2007 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: New Support Policy?

I just want to add that currently Column Technologies has largest team of
ATS certified people in US. Also Column has won awards from BMC for last 5
years for best frontline support .One of the key factor is Column support
team escalates very few issues to BMC so resolution is faster than any other
VAR in field today.

thanks,


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Axton
Sent: Wednesday, April 18, 2007 3:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: New Support Policy?


My place of employment switched from BMC to TuringSMI last September.
I've been pleased with the support I receive.  Turing has a talented
pool of people in the States and I have their numbers.  That's a good
thing.  No more playing phone tag with people I don't know.

The people that work at Turing that provide support have the Remedy
ATS certification.  They are provided with tools and knowledge that
are not given out in regular training classes (debugging related info)
through this cert path.

Our turnaround rate (measured in fixes available in the form of binary
patches) has come way off the floor since using BMC support directly.

We still work with the BMC resolution team/engineers as needed,
depending on the nature of the problem.  The BMC site is also still
used for all our licensing related issues (new licenses, purges, etc.)
and we retain our supportweb logins for the kb, patches, downloads,
etc.

Just my observations.

Axton Grams

On 4/18/07, Wilson, Bruce B <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> The trail is becoming more twisted.
>
>
>
> Apparently, when you now call the BMC support center with a new issue, you
> no longer speak to a support technician.
>
> Instead, you speak to someone who takes some cursory notes and creates a
> ticket for you.
>
> Basically, it is the same thing as if you were to go online via Remedy
> support and create your own ticket.
>
>
>
> I remember previous to this, you got someone who could not speak very good
> English and would attempt to solve your problem with the limited knowledge
> they had and would then TEXT MESSAGE the BMC support engineer you
previously
> were able to speak directly to.
>
>
>
> Add the fact that the on-line Remedy knowledge base is incredibly slow to
> search and retrieve and you basically complete the poor support.
>
>
>
> We are paying thousands and thousands of dollars for incredibly poor
support
> that seems to continuously get worse.
>
> What is next?
>
>
>
>
>
> I am seriously considering utilizing a non-BMC service center for support.
>
> I am told at one vendor, the technicians go through a certification
program.
>
> You get the same person each time you call so they get to become familiar
> with you.
>
> Does anyone have any good (or bad) experiences with non-BMC service center
> vendors?
>
>
>
> Sorry for venting, but enough is enough!
>
>
>
>
>
> Bruce Wilson
>
> C&S Remedy Administrator
>
> Norfolk Southern Corporation
>
> Atlanta, GA __20060125___This posting
> was submitted with HTML in it___


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Re: arintegration702.win.zip - what does this install??

[Kimberly Langley]

Joe,

 

I believe these are the integration pieces for Incident, Problem, Change and
Asset Management to enable SLM to work with them.

 

Kim 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, April 12, 2007 1:31 PM
To: [EMAIL PROTECTED]
Subject: arintegration702.win.zip - what does this install??

 

What do the contents of BMC AR Integration install?

I don't really recall installing this on any previous version of SLM (that
used to be SLA)..

 

Joe

 

  _  

Get
  your own web address.
Have a HUGE year through Yahoo! Small Business.

__20060125___This posting was submitted with HTML in
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Re: ITSM6 Asset Reports failing

[Kimberly Langley]

Ben,

 

Do you have your default dataset set, in your Configuration Manager/Asset
Inventory Settings? It's been a while back, but I believe this is what I had
to do to get this same issue with reporting fixed.  

 

There is also a list of reports that do not work for Asset 6.0, unless you
modify/correct them, there is a KB (KM-00023912 that lists all of them.
And also a KB (KM-00022058) on reporting issues, One that comes to mind
is setting to use ODBC underscores, on the User tool/Advanced tab.

 

Kim

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Friday, March 23, 2007 8:42 AM
To: arslist@ARSLIST.ORG
Subject: ITSM6 Asset Reports failing

 

List,

 

We're testing out-of-the-box reports for assets and are getting errors from
Crystal regarding the qualification.

 

The particular reports are selected and run from SHR:Reporting (typically
accessed by end users via the Reports link off of the Support/Management
Consoles).

 

Nearly all of the asset reports in question have the following somewhere in
the base qualification set on the Report form:

 

'400127400' = $1711100$

 

Where '400127400' is the DatasetID field on BMC:BMC_AssetBase and $1711100$
is the field zTmpGlobalDataSetID on SHR:Reporting (the "control panel" where
forms are run from).

 

zTmpGlobalDataSetID is typically set to a string corresponding to the
currently selected Dataset (e.g. "BMC.Asset")

 

If I modify the report qualification to something like: '400127400' =
"BMC.Asset", the report runs fine and I get assets in that dataset.

 

But if I leave the report qualification as is, I see an error kicked back
from Crystal similar to this:

 

Error in formula  . 

'{BMC_BMC_AssetBase.DatasetId} = $1711100$'

The remaining text does not appear to be part of the formula.

 

 

It appears to me that the workflow passing the qualification onto Crystal
isn't subtituting the data value in field: $1711100$, but rather passing the
field ID surrounded by dollar signs.  Anyone run into and tackled this
problem before?  We're beating our heads against the wall trying to figure
this out.

 

Ben

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