Remedy 6.0.1 and web services
Hello, Where I could find the compatibility matrix for Remedy 6.0.1? It is removed from the official site. I want to know whether this version of Remedy works with web services. Thanks in advance to all responders. Best Regards Konstantin Pavlov ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to Re Install SLM
Hi, If you have other environment with SLM, try to export the form SLM:Measurement and import it to the problem environment. Restart the service and try again. Maybe you must recreate all service target after that This fixed the issue in our environment. Regards Konstantin Pavlov From: owner-arsl...@arslist.org [mailto:owner-arsl...@arslist.org] On Behalf Of pintu mallick Sent: Thursday, January 29, 2009 11:47 AM To: arslist@ARSLIST.ORG Subject: How to Re Install SLM ** Hi Friends, I'm having and issue with SLM Module somehow few workflow got deleted. Now I'm getting this error while trying to create new incident The application is not licensed (ARERR 9858) ARERR [8800] The specified container owner name is incorrect : SLM:Measurement I want to do a re - install of SLM module. I did follow the steps as BMC explained on Install Overwrite section but didn't help. Please share your ideas how to uninstall SLM 7.0.3 and install again. ARServer - 7.0.1 Patch 9 ITSM - 7.0.3 - Patch 007 SLM - 7.0.3 Thanks Regards, Pintu __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
CMDB patching
Hi all I want to ask you something which bother me from the last week. I'm in the process of preparing of test environment for tracking all changes caused by the 7-th and 8-th ITSM patches. I read all the documentation regarding it - patching of all AR components (server, midtier, approval, assignment etc..) and found that I must first patch the CMDB. My test environment consist: All parts are 7.01 patch 6 AR server Email Flash Board Assignment Approval Midtier ServletExec 5.0.13 ITSM 7.0.01 without patches The CMDB is 2.01 without patches, but during the installation, it crashed twice and when I kill the process and restart the machine and on the 3-rd attempt the installation was successful. Now I trying to patch it with cmdb patch 6 but the error is that i must have version 1.1 patch 2. This is the result from SHARE: Application_Properties for CMDB records: But on the production is with one more row for BMC Atrium CMDB: Sorry, but I have no time possibility to read the whole documentation for CMDB and to check all topics from the list here and my question is: Is there any chance to force appearing of this record into the form (if this is the place for checking of version), I must reinstall the CMDB, create manually the missing record or there is some other trick for solving the issue? Thank you in advance. Best Regards Konstantin Pavlov Application Administrator ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.pngimage002.png
Re: Database issue
Hi all, Thanks for the information. I ask this because our support refuse future support if we change this value. Best Regards Konstantin Pavlov -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, October 30, 2007 5:16 PM To: arslist@arslist.org Subject: Re: Database issue I found this insightful: http://tkyte.blogspot.com/2007/02/i-learn-something-new-every-day.html Axton Grams On Oct 30, 2007 10:48 AM, Davies, J.T. [EMAIL PROTECTED] wrote: We went through this exact change about two months ago. Our 60gig DB went down to 13gig overnight after my DBA's rebuilt the tables with this parameter. I can't see a reason why you wouldn't use this on an Oracle database...(but then, I'm still pretty green to Oracle.) J.T. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, October 30, 2007 7:00 AM To: arslist@ARSLIST.ORG Subject: Re: Database issue This should not be a problem. Remedy simply alters the ddl for the create table statements when that parameter is changed. The effects on the dml (select, insert, update) should not be impacted by alterations made by your dba. Just make sure Remedy is down when your dba's are making the changes. Axton Grams On Oct 30, 2007 6:50 AM, Konstantin Pavlov [EMAIL PROTECTED] wrote: ** Hello all, Remedy 7.0.01 patch 004 Server Group DB:10.2.0.2.0 64bit We have this issue: We need to change our default value of DB parameter create storage in row, because our db is 64GB and we want to reduce size of it. storage in row clause is described in http://download.oracle.com/docs/cd/B14117_01/appdev.101/b10840/mm_dba. htm Before some months we change it from remedy admin tool - Server Information - Database - Store Clob in Row, but this is available only for new created forms and with clob for storing of data - like HPD HelpDerk. My question is: If we change this parameter to True for existing tables (directly in db) and our db admins recreate tables (export and import data) should this cause future problems for our prod Remedy data and/or db? Best Regards Konstantin Pavlov __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Database issue
Hello all, Remedy 7.0.01 patch 004 Server Group DB:10.2.0.2.0 64bit We have this issue: We need to change our default value of DB parameter create storage in row, because our db is 64GB and we want to reduce size of it. storage in row clause is described in http://download.oracle.com/docs/cd/B14117_01/appdev.101/b10840/mm_dba.htm Before some months we change it from remedy admin tool - Server Information - Database - Store Clob in Row, but this is available only for new created forms and with clob for storing of data - like HPD HelpDerk. My question is: If we change this parameter to True for existing tables (directly in db) and our db admins recreate tables (export and import data) should this cause future problems for our prod Remedy data and/or db? Best Regards Konstantin Pavlov ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
