Is it possible to generate a XSD-file from cmdbdriver???
Hi all, I can export a definition file from cmdbdriver. Is it possible to generate a xsd file (as W3C standard) from definition file or directly from cmdbdriver. I need a xsd file to import CIs as xml file thru cmdbdriver? I found only some samples of xsd files on the filesystem. We're using CMDB 2.1p1 with additional classes on sun solaris10. with best regards, marc ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
MidTier logout-exception
Hi all, I installed ITSM on solaris 10u4 with remote oracle database 10gR2. Used software packages: ARS 7.1p1 (all packages) FTS 6.0p5 CMDB 2.1p1 ITSM (AM, IM, PM, CM) 7.0.3p7 SLM 7.1 AIE 7.1 Tomcat 5.5.25 Apache 2.2.8 (with mod_jk-1.2.26-httpd-2.2.6.so) Java 1.5.0_14 I get an error on webclient after logout like this: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.NoClassDefFoundError: com/remedy/arsys/api/ARException com.remedy.arsys.stubs.ServerLogin.logout(Unknown Source) com.remedy.arsys.stubs.ServerLoginHost.setHostLoggingOut(Unknown Source) com.remedy.arsys.stubs.SessionData.dispose(Unknown Source) com.remedy.arsys.session.LogoutServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) com.remedy.arsys.session.LogoutServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:690) javax.servlet.http.HttpServlet.service(HttpServlet.java:803) note The full stack trace of the root cause is available in the Apache Tomcat/5.5.25 logs. Apache Tomcat/5.5.25 List of midtier/WEB-INF/lib: arapi71.jar arcmn71.jar ARInterfaces70.jar arrpc71.jar arsys_sample.xml arutil71.jar ARWebReportViewer.jar axis.jar blowfishj.jar cecore.jar celib.jar ceplugins.jar cereports.jar cesession.jar cmdbapi21.jar commons-beanutils.jar commons-codec-1.3.jar commons-collections-3.2.jar commons-configuration-1.3.jar commons-digester-1.7.jar commons-discovery-0.2.jar commons-lang-2.2.jar commons-logging-1.1.jar Config.jar CorbaIDL.jar cos.jar ebus405.jar ehcache-1.2.4.jar GraphPlugin.jar icu4j.jar jaxrpc.jar libarjni71.so libarutiljni71.so libcmdbapi21.so libcmdbjni21.so libicudatabmc.so libicudatabmc.so.32 libicudatabmc.so.32.0 libicui18nbmc.so libicui18nbmc.so.32 libicui18nbmc.so.32.0 libicuiobmc.so libicuiobmc.so.32 libicuiobmc.so.32.0 libicuucbmc.so libicuucbmc.so.32 libicuucbmc.so.32.0 libxerces-cbmc.so libxerces-cbmc.so.26 libxerces-cbmc.so.26.0 libxerces-depdombmc.so libxerces-depdombmc.so.26 libxerces-depdombmc.so.26.0 log4j-1.2.14.jar log4j.xml Logger.jar MetafileRenderer.jar MidTier.jar oncrpc.jar rasapp.jar rascore.jar ReportCommon.jar saaj.jar Serialization.jar spring.jar Support.jar URIUtil.jar webreporting.jar websvc71.jar wsdl4j-1.5.1.jar Where is my fault? Thanks. With best regards, Marc ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
AW: Problem with CCM Calendar (ITSM Suite 7.03p7)
Hi, this is a good hint. I found some old *70* (jar/so) files. I remove these and I'll try it again. Thank you very much for this hint. with best regards, Marc Prang Von: strauss [mailto:[EMAIL PROTECTED] Gesendet: Mittwoch, 27. Februar 2008 22:12 An: arslist@ARSLIST.ORG Betreff: Re: Problem with CCM Calendar (ITSM Suite 7.03p7) ** CCM Calendar is a ticking time bomb on ARS 7.1 - any version from beta to Patch 001. Trying to manipulate the calendar is guaranteed to crash the mid-tier tomcat instance. Support _finally_ found a fix for it in early February - you have to use the *70* files (dlls in my case) from 7.0.1 patch 6 in the mid-tier-install-dir/WEB-INF/lib directory instead of the ones that are installed by 7.1. If you have the misfortune of sharing tomcat with other apps, or have more than one tomcat instance on the server, you may have to separate them in terms of which dlls are shared by other apps - I found that the Kinetic Request 4.0.3.1 web would not work with the patch 006 dlls, only earlier versions, but you probably don't have the path problems I have on Windows servers. I know this fixes CCM Calendar on Windows; you will have to see if it helps in your environment. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marc Prang Sent: Wednesday, February 27, 2008 1:26 PM To: arslist@ARSLIST.ORG Subject: Problem with CCM Calendar (ITSM Suite 7.03p7) ** Hi all, I've a problem with CCM Calendar. I installed on our solaris 10u4 machine with ars 7.1p1, midtier, flashboards, email, approval, assignment, cmdb 2.1p1, aie, itsm-suite 7.03p7, slm 7.1. Flashboards and Mid-Tier (Home Page and SLM) works fine but if I open CCM Calendar from AR Home Page (it's equal with fat client or browser) and I'll get an error message from tomcat in my right, big frame of ccm calendar like this: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.NoClassDefFoundError com.remedy.arsys.api.DefaultProxyManager.getProxy(DefaultProxyManager.ja va:60) com.remedy.arsys.api.Util.ARSetSessionConfiguration(Util.java:184) com.remedy.arsys.plugincontainer.impl.ARConversionHelper.convertTo70(Unk nown Source) com.remedy.arsys.plugincontainer.impl.PluginContextImpl.getServerUser(Un known Source) com.bmc.ccm.calendar.plugin.RequestDispatcher.handleRefreshAction(Reques tDispatcher.java:200) com.bmc.ccm.calendar.plugin.RequestDispatcher.dispatchRequest(RequestDis patcher.java:161) com.bmc.ccm.calendar.plugin.DashboardPlugin.processRequest(DashboardPlug in.java:40) com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unkno wn Source) com.remedy.arsys.plugincontainer.impl.PluginContainer.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:710) javax.servlet.http.HttpServlet.service(HttpServlet.java:803) note The full stack trace of the root cause is available in the Apache Tomcat/5.5.25 logs. Apache Tomcat/5.5.25 Midtier0.log tells: Feb 27, 2008 7:56:17 PM - FINE (com.remedy.log.SESSION) : No preference server for this user Demo Using default preferences. Feb 27, 2008 7:56:17 PM - CONFIG (com.remedy.log.CONFIG) : Loaded properties file /usr/ar/mid-tier/WEB-INF/classes/locale.properties Feb 27, 2008 7:56:17 PM - FINE (com.remedy.log.SESSION) : No preference server for this user Demo Using default preferences. Feb 27, 2008 7:56:18 PM - FINE (com.remedy.log.INTERNAL) : Throw Error - 9391 Feb 27, 2008 7:56:18 PM - FINE (com.remedy.log.INTERNAL) : Throw Error - 9394 Feb 27, 2008 7:56:18 PM - FINE (com.remedy.log.INTERNAL) : Caused due to Throw Error - 9391 Feb 27, 2008 7:56:18 PM - FINE (com.remedy.log.DVMODULE) : Exception while trying to find plugin Flashboard in the server q4de47sy072.gdc-bln03.t-system s.com Throw Error - 9394 Feb 27, 2008 7:56:19 PM - FINE (com.remedy.log.DVMODULE) : The plugin url is file:/usr/ar/mid-tier/PluginsCache/LocalDisk/Flashboard/classes.jar file:/usr/ar/mid-tier/PluginsCache/LocalDisk/Flashboard/classes.jar Feb 27, 2008 7:56:19 PM - FINE (com.remedy.log.DVMODULE
Problem with CCM Calendar (ITSM Suite 7.03p7)
) at com.remedy.arsys.plugincontainer.impl.PluginContextImpl.getServerUser(Un known Source) at com.bmc.ccm.calendar.plugin.RequestDispatcher.handleRefreshAction(Reques tDispatcher.java:200) at com.bmc.ccm.calendar.plugin.RequestDispatcher.dispatchRequest(RequestDis patcher.java:161) at com.bmc.ccm.calendar.plugin.DashboardPlugin.processRequest(DashboardPlug in.java:40) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unkno wn Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:710) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Applica tionFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilt erChain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValv e.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValv e.java:174) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java :127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java :117) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve. java:108) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:1 51) at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200) at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283) at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:773) at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java: 703) at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket. java:895) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool .java:689) at java.lang.Thread.run(Thread.java:595) Does anyone know where is the problem? Thank you very much. With best regards, Marc Prang ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
no clear installation of cmdb (2.1p1) on solaris
hello all, i installed ars 7.1p1, approval, email, flashboard, assignment and midtier. now i tried sometimes to install cmdb 2.1 or 2.1p1 on our solaris 10 but the installation wasn't clear. BMCAtriumCMDB-install.log: ... - Entering loadApplication loadApplication /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1.xml BMC Atrium CMDB (core) 2147483647 -- loading: BMC Atrium CMDB (core) mode: mask: 2147483647 -- Loading definitions and data for BMC Atrium CMDB (core). This step may take from several minutes to an hour. Please wait. Loading ... RIKLoadApp /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1.xml BMC Atrium CMDB (core) 2147483647 /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik loadapp -x hostname -t 2408 -u Demo -f /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1. xml -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumCMDB -k 2147483647 -m rc: 1 [ERROR] Non-zero code returned from RIKLoadApp. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] RIKLoadApp returned error code 1 There were errors during BMC Atrium CMDB (core) load. Please check /usr/tmp/cmdb/BMCAtriumCMDB-install.log for more details. ([ERROR] RIKLoadApp returned error code 1) Finish loading BMC Atrium CMDB (core) Donnerstag, 7. Februar 2008 10:41 Uhr MET - Exiting loadApplication ... Action Request System initialization is complete. ARSWaitForServerStart Donnerstag, 7. Februar 2008 10:49 Uhr MET ARSWaitForBusyServer 60 Waiting for the server... RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval: [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval: [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 0 retval: 0 OK ... - Entering loadApplication loadApplication /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.xml Reconciliation Engine 2147483647 -- loading: Reconciliation Engine mode: mask: 2147483647 -- Loading definitions and data for Reconciliation Engine. This step may take from several minutes to an hour. Please wait. Loading ... RIKLoadApp /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.xml Reconciliation Engine 2147483647 /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik loadapp -x hostname -t 2408 -u Demo -f /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.x ml -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumCMDB -k 2147483647 -m rc: 2 [ERROR] Non-zero code returned from RIKLoadApp. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] RIKLoadApp returned error code 2 There were errors during Reconciliation Engine load. Please check /usr/tmp/cmdb/BMCAtriumCMDB-install.log for more details. ([ERROR] RIKLoadApp returned error code 2) Finish loading Reconciliation Engine Donnerstag, 7. Februar 2008 10:53 Uhr MET - Exiting loadApplication ... ARSWaitForBusyServer 60 Waiting for the server... RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval: [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval: [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 0 retval: 0 OK What have I to do? May you help me? Thank you very much, with best regards, Marc Prang
AW: no clear installation of cmdb (2.1p1) on solaris
Hi Phil, thank you, I'll try it. ;-) with best regards, Marc -Originalnachricht- Von: Action Request System discussion list(ARSList) An: arslist@ARSLIST.ORG Gesendet: 07.02.2008 15:14 Betreff: Re: no clear installation of cmdb (2.1p1) on solaris Marc: I've been fighting some Remedy installation errors on unix myself lately. Here are a couple of notes that might help you troubleshoot: 1. The rc: 90 errors are not a problem -- the script restarted the Remedy daemons and tries to log in once or twice per minute to see if the server is back up again. There will usually be a few rc: 90 errors before arserverd is ready. 2. The first RIKLoadApp command appears the be the primary problem. Try editing the installer script and change -C (which means no output to console) to -c (show output on console). Then run the installer again -- the console output might help diagnose the problem. 3. The second RIKLoadApp command might be failing because the first RIKLoadApp failed. Good Luck, --Phil - Original Message From: Marc Prang [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, February 7, 2008 4:16:02 AM Subject: no clear installation of cmdb (2.1p1) on solaris hello all, i installed ars 7.1p1, approval, email, flashboard, assignment and midtier. now i tried sometimes to install cmdb 2.1 or 2.1p1 on our solaris 10 but the installation wasn't clear. BMCAtriumCMDB-install.log: ... - Entering loadApplication loadApplication /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1.xml BMC Atrium CMDB (core) 2147483647 -- loading: BMC Atrium CMDB (core) mode: mask: 2147483647 -- Loading definitions and data for BMC Atrium CMDB (core). This step may take from several minutes to an hour. Please wait. Loading ... RIKLoadApp /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1.xml BMC Atrium CMDB (core) 2147483647 /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik loadapp -x hostname -t 2408 -u Demo -f /usr/ar/hostname/cmdb/en/workflow/adf_objectstore_1. xml -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumCMDB -k 2147483647 -m rc: 1 [ERROR] Non-zero code returned from RIKLoadApp. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] RIKLoadApp returned error code 1 There were errors during BMC Atrium CMDB (core) load. Please check /usr/tmp/cmdb/BMCAtriumCMDB-install.log for more details. ([ERROR] RIKLoadApp returned error code 1) Finish loading BMC Atrium CMDB (core) Donnerstag, 7. Februar 2008 10:41 Uhr MET - Exiting loadApplication ... Action Request System initialization is complete. ARSWaitForServerStart Donnerstag, 7. Februar 2008 10:49 Uhr MET ARSWaitForBusyServer 60 Waiting for the server... RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval: [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 90 retval: [ERROR] Non-zero code returned from GetSvrInfo. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] Cannot establish a network connection to the AR System server RIKGetSvrInfo 173 wfbs_tmp /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo -x hostname -t 2408 -u Demo -f -m -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumC MDB -o 173 rc: 0 retval: 0 OK ... - Entering loadApplication loadApplication /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.xml Reconciliation Engine 2147483647 -- loading: Reconciliation Engine mode: mask: 2147483647 -- Loading definitions and data for Reconciliation Engine. This step may take from several minutes to an hour. Please wait. Loading ... RIKLoadApp /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.xml Reconciliation Engine 2147483647 /home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik loadapp -x hostname -t 2408 -u Demo -f /usr/ar/hostname/cmdb/en/workflow/adf_recon_engine.x ml -l /usr/ar/hostname/cmdb -C -L -n BMCAtriumCMDB -k 2147483647 -m rc: 2 [ERROR] Non-zero code returned from RIKLoadApp. Please check logs in /usr/ar/hostname/cmdb/Logs. [ERROR] RIKLoadApp returned error code 2 There were errors during Reconciliation Engine load. Please check /usr/tmp/cmdb/BMCAtriumCMDB-install.log for more details. ([ERROR] RIKLoadApp returned error code 2) Finish loading Reconciliation Engine Donnerstag, 7. Februar 2008 10:53 Uhr MET - Exiting loadApplication ... ARSWaitForBusyServer 60 Waiting
