Disable Chat plugin on v.8.1.02
Hi, We want to get rid of that annoying exception occurring in tomcat logs when a user goes to the LandingConsole: java.lang.NullPointerException at com.bmc.arsys.social.chat.util.CryptoUtil.getAESEncryptedValue(CryptoUtil.java:140) at com.bmc.arsys.social.chat.ChatPlugin.handleEvent(ChatPlugin.java:226) at com.remedy.arsys.plugincontainer.impl.PluginEventServlet.postPluginInfo(PluginEventServlet.java:43) We don't use the Chat utility and the question is if we can disable it without changing the form. Inactivatig the plugin doesn't help much. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
CMDB API after migrating attributes to AST:Attributes
Hi, I hava couple of tools using Atrium CMDB API. Am I right that after moving lifecycle attributes (during upgrade from v.7.6.03 to v. 8.1) there is no way of obtaining values form attributes like AssetID or Status with that api? And I must switch to regular ars api...or mix them together... Cheers, Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
.NET API and CurrencyVale
Hi, I'm having problems properly setting up the currency values through .NET API (v. 7.5) My culture specific delimeter for decimal values is ,. And my code snippet looks like: string price = 12,34; CultureInfo culture = new CultureInfo(pl-PL); decimal value = Convert.ToDecimal(price, culture); BMC.ARSystem.CurrencyValue cv = new BMC.ARSystem.CurrencyValue(value, PLN); instance.Add(UnitPrice, cv, BMC.ARSystem.Constants.AR_DATA_TYPE_CURRENCY); context.SetInstance(className, instance); which gives me an error: BMC.ARSystem.ARException: Error (120147): Bad decimal value was supplied;Attr Name: UnitPrice --- The curreny value is not a valid decimal value Changing the CultureInfo to en-US sets the UnitPrice to 1 234,00 PLN Playing with the different decimal conversion or currency codes (USD) doesn't help either. Any help would be appreciated. Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARDBCPlugin and getEntry function call
Thanks for your explanation Still need some clarifications. My assumption is that RequestId equals to an identity column on a remote table. If the user searches for the login username, and the username is the record with Request ID e.g. 100 the qualification evolves to a query : select * from table where login = 'username' or select * from table where login like '%username%' (depends how the search is performed) but the getEntry function still gets 1 as an entryId. So my question is how can I control what is being passed to the function as an entryId. 2013/11/5 Jarl Grøneng jarl.gron...@gmail.com ** Hi From the C API documentation: Unique identifier for the entry to retrieve. It must correspond to a value in the external data source and must be unique, non-NULL, and either character or numeric data. For an external data source, the entry ID can have more than 15 characters. Therefore, the entry ID can consist of one or more values of type AREntryIdType and is represented by the AREntryIdList structure. -- J 2013/11/4 Misi Mladoniczky m...@rrr.se Hi, Field ID 1 has special meaning to Remedy. It is a max 15 character string. This is the key between the list of entries returned to you, and individual records retrieved with GetList. You must support field id 1 and the 15-character key in order to get this to work. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi listers, I'm trying to implement a custom ARDBCPlugin on the bassis of ARDBCSample code. So far I'm able to perform a seach on the entire table. The problem is with a paramtrized query. I got implemented support for a simle qualification criteria ( LIKE, =) Even though the query is constructed properly (eg. SELECT * FROM tablename WHERE login ='username') I have only first record returned (with Request ID = 1) regardless of the value of the login field. Upon further investigation I found that the getEntry function: getEntry(ARPluginContext context, String tableName, ListARVendorField fields, long transid, String entryId, int[] fieldIds) always gets 1 as a value of entryID parameter. My questions are: Where the value comes from and do I need to implement something to handle correctly returned value of entryId? How to get through this problem? Any help will be greatly appreciated. Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARDBCPlugin and getEntry function call
Hi listers, I'm trying to implement a custom ARDBCPlugin on the bassis of ARDBCSample code. So far I'm able to perform a seach on the entire table. The problem is with a paramtrized query. I got implemented support for a simle qualification criteria ( LIKE, =) Even though the query is constructed properly (eg. SELECT * FROM tablename WHERE login ='username') I have only first record returned (with Request ID = 1) regardless of the value of the login field. Upon further investigation I found that the getEntry function: getEntry(ARPluginContext context, String tableName, ListARVendorField fields, long transid, String entryId, int[] fieldIds) always gets 1 as a value of entryID parameter. My questions are: Where the value comes from and do I need to implement something to handle correctly returned value of entryId? How to get through this problem? Any help will be greatly appreciated. Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BIRT parameters
Hi, Does the BMC Remedy AR System ODA driver supports birt report parameters like other data connections? I've tried several synthax in the query (e.g. 'Field' = $my_param$) but none works for me. Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
.NET BMC.Atrium API - sorting attributes
Hi, I'm wondering if there is any method for sorting attributes within an instance of a CmdbInstance object. Prefered way is to have it sorted by keys or values. There used to be a CmdbSort() method but is no logner available (I'm on 7.5 api version) Any sugestions on this? Thanks, Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Setting the 112 field with a flow
Resolved, Apeard that it has nothing to do with Assigned Groups field. There was an ACTL setting some display field fired on Windows Loaded event. The reason why the record was displayed on WUT client and not on the web is due to different processing of that event on both clients. Thanks, Marek 2012/4/21 Joe Martin D'Souza jdso...@shyle.net ** I thought that’s how it was done but if this is really true, it may not be done at server level. Another interesting thought would be that for that particular version, how would multi tenancy work if 112 is failing on the web? After all that’s the heart and soul of implementing multi tenancy.. I may have missed your earlier posts where you’ll mentioned your specific versions.. Could you’ll bring what versions you’ll are on up again? Cheers Joe *From:* David Sanders david.sand...@westoverconsulting.co.uk *Sent:* Friday, April 20, 2012 5:22 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Setting the 112 field with a flow ** Sounds like a bug to me too – after all, the row level access control should be enforced at the server, not through the clients Dave David Sanders Solution Architect *Enterprise Service Suite @ Work / e-ServiceSuite * tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.e-servicesuite.co.uk [image: Description: cid:image001.gif@01CCE023.38E7E320]http://e-servicesuite.com/ *ITIL – SaaS – On Premise* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza *Sent:* 20 April 2012 21:51 *To:* arslist@ARSLIST.ORG *Subject:* Re: Setting the 112 field with a flow ** If it works on the WUT and not on the web and if you are certain your Mid-Tier recache has completed and worked, this sounds like a bug to me..* *** Did you contact BMC Support? What did they have to say about it. Joe *From:* John Atherly john.athe...@schneider-electric.com *Sent:* Friday, April 20, 2012 4:03 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Setting the 112 field with a flow ** On mine yes I even deleted Tomcats tempoary cache files then restarted Tomcat and cleared out my PC cache. I could see other changes to the form so the recache worked. _ * John Atherly* | *APC by Schneider Electric ** | Information, Process Organization (IPO)* | *Remedy Administrator / Developer* * Phone:* +305-266-5005 ext. 237 | * Email:* john.athe...@apcc.com %20john.athe...@apcc.com | *Site:*www.apc.com/ | *Address:* 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail *Joe Martin D'Souza jdso...@shyle.net* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 04/20/2012 03:57 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Setting the 112 field with a flow ** Did you recache the mid tier after creating that group and role? Joe *From:* Marek B. mare...@gmail.com *Sent:* Friday, April 20, 2012 9:47 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Setting the 112 field with a flow ** Hi, I'm dynamically setting permission to the record. User fires a workflow and sets the 112 field with the custom role name. In my application role name = group name. So I'm able to see that entry in database as: ;-1234567890; Also I can see it in the 112 field as : Role Name Request ID has permissions: Submitter and Role Name The weird situation is that a user which is assigned the role is able to see that request only from WUT client. Any web based client keeps on saying No matching request (or no permission to requests) ... Why the user can easily access that request from Windows Client and it's not accessible form web? Any help would be appreciated. Marek _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Setting the 112 field with a flow
Hi, I'm dynamically setting permission to the record. User fires a workflow and sets the 112 field with the custom role name. In my application role name = group name. So I'm able to see that entry in database as: ;-1234567890; Also I can see it in the 112 field as : Role Name Request ID has permissions: Submitter and Role Name The weird situation is that a user which is assigned the role is able to see that request only from WUT client. Any web based client keeps on saying No matching request (or no permission to requests) ... Why the user can easily access that request from Windows Client and it's not accessible form web? Any help would be appreciated. Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Setting the 112 field with a flow
Forgot the environment: ARS 7.603 Midtier: 7.6.03 2012/4/20 Marek B. mare...@gmail.com Hi, I'm dynamically setting permission to the record. User fires a workflow and sets the 112 field with the custom role name. In my application role name = group name. So I'm able to see that entry in database as: ;-1234567890; Also I can see it in the 112 field as : Role Name Request ID has permissions: Submitter and Role Name The weird situation is that a user which is assigned the role is able to see that request only from WUT client. Any web based client keeps on saying No matching request (or no permission to requests) ... Why the user can easily access that request from Windows Client and it's not accessible form web? Any help would be appreciated. Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: DSO doesn't start
Thank you Axton. This is a local instalation on a production environment we are having it right way. 2012/2/6 Axton axton.gr...@gmail.com ** This part means that the executable can not load the shared library. You need to update your LD_LIBRARY_PATH, LIB_PATH, etc. depending on your OS. * libcmdbsvr7603_lx64.so: cannot open shared object file: No such file or directory * This part means that you are trying to start something that is already started: *Another copy of the server is already running on the same RPC socket (ARERR 35) * I strongly advise you not run your arserver as root. Use an account with lower privileges. You are playing with fire doing this. Axton Grams On Mon, Feb 6, 2012 at 8:56 AM, Marek B. mare...@gmail.com wrote: ** Hi list, Launching arservdsd process gives us following error: ProcessMain : Error encountered while loading the shared library (ARERR 9750) libcmdbsvr7603_lx64.so: cannot open shared object file: No such file or directory ProcessMain : Another copy of the server is already running on the same RPC socket (ARERR 35) started Mon Feb 6 14:29:10 2012 by pid 4310 No matter if the process is started manually or with armonitor. Arserverd is already running and lsof is showing: lsof /opt/bmc/AtriumCore/cmdb/server/bin/libcmdbsvr7603_lx64.so COMMANDPID USER FD TYPE DEVICESIZENODE NAME arserverd 4310 root memREG 253,1 1421796 4656376 /opt/bmc/AtriumCore/cmdb/server/bin/libcmdbsvr7603_lx64.so There is a coresponding license for AR Distributed Server Option. Any sugestions would be appreciated ARS : 7.6.03 Linux RedHat 5.4 regards, Marek _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Assignment for a reopened Work Order
Hi, In SRM 7.6.03 when complex request is reopened a new work order is created based on ootb template. The new WO is always assigned to one group according to general assignment rule. I would like to have an option to route it to different groups. Is there a way to get it by setting categorization in the new work order or doing some other customization? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Assignment for a reopened Work Order
I agree that reopening complex request may cause more problems But for those with two or three sequential work orders better option is to give the possibility of reopening the request. Leaving the decision of possible redirection to a separeate group assigned to the new work order. The only problem here is to have assigned different groups for different service requests. 2012/1/7 John Sundberg john.sundb...@kineticdata.com ** I would encourage you to say A request cannot be reopened -- and if anything -- a complex request cannot be reopened. Can you imagine the logic for the task tree? Process: 1) User fills in a request -- submits it 2) Task tree runs (26 tasks) based on original submit data -- call the tasks a..z 3) Work orders start getting worked and completed 4) User REOPENS request -- changes some data - resubmits Now -- does the task engine start over ??? Does it redo a..z? Based on the new data -- maybe a,b should not run (but they have already been completed) Based on the new data -- maybe new tasks a', b' should run Based on the new data -- maybe tasks a,b should run -- but be sent to different people. (how do you pull the old ones back?) The generic logic to handle a reopen is near impossible. It is far easier to not reopen a request (a complex one)... (there are other ways to handle this -- I am just suggesting that a reopen is probably the least attractive) -John On Sat, Jan 7, 2012 at 3:07 AM, Marek B. mare...@gmail.com wrote: ** Hi, In SRM 7.6.03 when complex request is reopened a new work order is created based on ootb template. The new WO is always assigned to one group according to general assignment rule. I would like to have an option to route it to different groups. Is there a way to get it by setting categorization in the new work order or doing some other customization? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
[no subject]
Hi, I want to adjust datetime field based on integer field changed. User want to see hours of the datetime increasing or decreasing while pressing the spinner. Application-Bus-Time2-Add or -Diff is are the functions behind. But how to get this functionality to happen online? Thanks. Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
SRM 7.6.03 - error with handling attachments - more info
Hi, Upon further investigation turned out that described situations occurs only when CAI plugin is registerd to the private queue which has more then 1 thread. Having it configured like this: Type RPCmin max *Private 390694 1 1* * * *and in CAI Plugin Registy:* *Private Queue **390694, * *Number of Threads 2 * doesn't cause any errors. This queue is dedicated for the CAI plugin. Any tips for the correct setting? (having only one thread is not acceptable) thanks, Marek --- Hi, When the attachment is added to the service request form I'm supposed to see a note in the work info of the fulfilment application just to refer to the service request for the attachment. But it doesn't work. There is no log in the work info. No matter if it's standard or advanced form and the fulfilment application is incident or work order. I'm pretty sure that there was no customization to the workflow. If I look into the CAI:Events form there is that entry (Event: SRM_OUT_UPDATE_APP_REQUEST_WORKLOG) with the error message: 99011: There is no entry matching qualification. Update failed., ; and the arjavaplugin log displays: ERROR [pool-2-thread-1] com.bmc.itsm.cai.filterapi.cai.worker.UpdateEventWorker (UpdateEventWorker.java:59) - Qualification of Update Event:SR001a648a8258J8OfTgAGJK5AVbCh matches 0 entries, there is nothing to update several times. So all the retries of updating failed. I can make it work by modifying that entry (changing the value of RetryCounter) from CAI:Events -then the log in the work info appears The question is why at the time of workflow the CAI mechanism cannot find the proper record. thanks, Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
SRM 7.6.03 - error with handling attachments
Hi, When the attachment is added to the service request form I'm supposed to see a note in the work info of the fulfilment application just to refer to the service request for the attachment. But it doesn't work. There is no log in the work info. No matter if it's standard or advanced form and the fulfilment application is incident or work order. I'm pretty sure that there was no customization to the workflow. If I look into the CAI:Events form there is that entry (Event: SRM_OUT_UPDATE_APP_REQUEST_WORKLOG) with the error message: 99011: There is no entry matching qualification. Update failed., ; and the arjavaplugin log displays: ERROR [pool-2-thread-1] com.bmc.itsm.cai.filterapi.cai.worker.UpdateEventWorker (UpdateEventWorker.java:59) - Qualification of Update Event:SR001a648a8258J8OfTgAGJK5AVbCh matches 0 entries, there is nothing to update several times. So all the retries of updating failed. I can make it work by modifying that entry (changing the value of RetryCounter) from CAI:Events -then the log in the work info appears The question is why at the time of workflow the CAI mechanism cannot find the proper record. thanks, Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Special characters while consuming web service
Hi, We got problem with the data encoding while consuming an external web service. All the data viewed from forms or database seem to look fine. Althoug in the outgoing SOAP message I can see: ?xml version=1.0 encoding=UTF-8? ... ns1:ticket_descriptionz#x119;#x15B;ciowy brak ost#x119;p/ns1:ticket_description Any sugestions what to check? ARS 7.6.03 Oracle 11g OS:Linux RedHat 2.6.18 regards, Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
SRM 7.6.03 Entitlement
Hi, I'm facing problems in setting up entitlement rules in mulititenancy environment. For exclusion entitlement rule where Everyone is not entitled to see one particular SRD for Company A I am not able to see the others SRDs for Company A as well. Setting this SRD as Global doesn't exclude the visibility. So I'm able to see this one SRD and still the others for Company A don't show up. Flushing entitlement cache doesn't help. Is there any known defect for this functionality or I'm doing somthing wrong? regards, Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Web service method invoking
Hi, I'm having problem with consuming a web service from a filter. This is a weird situation: one of many methods from a service is giving an error: javax.jbi.messaging.MessagingException: HTTPBC-E00701: Failed to locate the operation in the requested endpoint http://j2ee.netbeans.org/wsdl/ItsmEndpointBpel/wsITSM2Oceane,wsITSM2OceaneService,wsITSM2OceanePort,Consumerthat matches the message signature The others methods work fine. Additionally this method can be succesfully consumed from other web service clients (SoapUI). I did a test saving wsdl to a file and referencing that file instead of an url. This once worked, but when I went back to the url the problem has returned. Switching back again to a wsdl or xml file doesn't help. My question is if there is a place where ARS placing or cashing wsdl definitions which can be flushed? Any other help would be appreciated. Here is the captured soap message. Is this message generated correctly? Note ns1 and ns0 tags.Shouldn't be the same type? soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi= http://www.w3.org/2001/XMLSchema-instance;soapenv:Body ns1:Inform xmlns:ns0=http://xml.netbeans.org/schema/schemaOceaneITSM.xsd; xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi= http://www.w3.org/2001/XMLSchema-instance; xmlns:ns1= http://j2ee.netbeans.org/wsdl/ItsmEndpointBpel/wsITSM2Oceane; ns0:system_managerticketidsomedata/ns0:system_managerticketid ns0:timestamp2011-08-25T15:02:20+02:00/ns0:timestamp ns0:ticket_natureidsomedata/ns0:ticket_natureid ns0:ticket_typeidsomedata/ns0:ticket_typeid ns0:ticket_startdate2011-08-25T15:20:49+02:00/ns0:ticket_startdate ns0:ticket_descriptionsomedata/ns0:ticket_description ns0:ticket_expectedrestorationdate2011-08-25T21:51:21+02:00/ns0:ticket_expectedrestorationdate ns0:ticket_initialrestorationdate2011-08-25T21:51:21+02:00/ns0:ticket_initialrestorationdate ns0:service_typeidsomedata/ns0:service_typeid ns0:service_valuesomedata/ns0:service_value ns0:system_agentgroupsomedata/ns0:system_agentgroup /ns1:Inform/soapenv:Body/soapenv:Envelope ARS - 7.6.03 thanks, Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM Request with no fullfilment application
In that option you will end up having two service request definitions, one for quicklaunch, second for the proper service and customer will have two requests registered. The reason I stick to AIF include SRM's functionality of approvals. Any other ideas? 2011/6/28 Chowdhury, Tauf tauf.chowdh...@frx.com ** Dumb question… Where is the data from the AIF going? If the idea is to just fill out a web form and send the info somewhere, you can use the OOB Quicklaunch configuration for the SRD and have it launch your AIF in context. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Marek B. *Sent:* Tuesday, June 28, 2011 10:00 AM *To:* arslist@ARSLIST.ORG *Subject:* SRM Request with no fullfilment application ** ** ** Hi List, We've got service request where no incident or work order ticket is required to be registered. Customers just need to open an Advanced Interface Form, fill all necessary fields and send request. The entire workflow is executed automatically and all I need to do is make sure the request will be closed. How this can be done, given that you need a Process and an Application Object attached to an SRD? thanks, Marek _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
SRM Request with no fullfilment application
Hi List, We've got service request where no incident or work order ticket is required to be registered. Customers just need to open an Advanced Interface Form, fill all necessary fields and send request. The entire workflow is executed automatically and all I need to do is make sure the request will be closed. How this can be done, given that you need a Process and an Application Object attached to an SRD? thanks, Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
SRM - individual approval
Hi list, I need to create an approval process where an approver is a person I only know while sending request. These approvers are not members of any particular group. Am I right that in such scenario there is no use of the Approval Mappings form? Which allows me to create only mappings for a group or a particular individual. If so, what is the best approach for creating approval process and tie it to my service request. thanks, Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: http://arswiki.org/
Thanks, but unfortunatelly not fully archived. I remember there use to be some samples of Data Visualization Plugins, cannot find it there 2011/6/4 Juan Ingles juan.n...@gmail.com Don't know what happened to the site, but you're in luck, it's on the WaybackMachine: http://web.archive.org/web/20090303173605/http://arswiki.org/wiki/Main_Page Juan Ingles On Fri, Jun 3, 2011 at 1:17 PM, Marek B. mare...@gmail.com wrote: ** Hi list, http://arswiki.org/ What happened to this site? If it's closed, any chance to have is cached somewhere... Thanks Marek _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
http://arswiki.org/
Hi list, http://arswiki.org/ What happened to this site? If it's closed, any chance to have is cached somewhere... Thanks Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
SRM 7.6.03 different behaviour between clients during submitting a request
Hi, While submitting a request from a web client I got a following error: Required field cannot be reset to a NULL value : 7 (ARERR 326) If I register a request from a windows client the request works fine!!! It's weird because the SRS:SRC:SaveServiceRequest-CreateSR_NoAttach Actl has Status=In Review hardcoded. Other fields get populated, the issue is just with the Status field and just from a brower. Any suggestions? __ Log from a browser (IE, Firexofox - the same): ... ActiveLink: SRS:SRC:SaveServiceRequest-CreateSR_NoAttach True actions: action 0 ARACTCallGuide(@, SRS:SRC:Generate Instance Id, false, undefined, undefined) ActiveLink: SRS:SRC:Generate Instance Id False actions: action 1 Push-fields 7 = ... Log from a WUT: ... ACTL Continuing SRS:SRC:SaveServiceRequest-CreateSR_NoAttach (100) ACTL 1: Push Fields ACTL To Schema SRM:Request on Server @ CLAT /* Tue Jan 11 2011 15:02:28.7030 */+API call CLAT /* Tue Jan 11 2011 15:02:28.7030 */-API call ACTL (7) = 1500 Thanks, Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Deleting entry with api
Hi listers, Is there any method to delete an entry in a custom form via java or dotnet api? Using a DeleteEntry method gives me no administrative permissions error, which is correct and I don't want to give such permissions. Also I don't want to create any extra workflow on server side. Is it feasible? regards, Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: What's wrong with this configuration
Mark, Right, servers have Server-Name variable set to ARS_LoadBalancer. But when I set this as an only option in the midtier I'm getting a ARERR [9388] Authentication failed error while logging via web. And ARERR [9280] Server not present in the configured servers list - ARS1 while trying to display a flashboard from WUT. Something sill is messed up.. 2009/2/20 Mark Gemmell markgemm...@yahoo.com Adding to Fred's comments about IP Names... If I understand your description correctly you have a virtual IP for the AR Server farm called ARS_LoadBalancer with two AR servers in the farm (ARS1 and ARS2 I assume?). The mid tier servers should only know of ARS_LoadBalancer (not the individual AR servers ARS1 and ARS2). These servers should have as their server name (in ar.conf or ar.cfg) ARS_LoadBalancer. I assume you have configured correctly session affinity in the load balancers. Best of luck Mark --- On Thu, 19/2/09, Grooms, Frederick W frederick.w.gro...@xo.com wrote: From: Grooms, Frederick W frederick.w.gro...@xo.com Subject: Re: What's wrong with this configuration To: arslist@ARSLIST.ORG Date: Thursday, 19 February, 2009, 4:36 PM Make sure that each ARS Server knows itself by both the local server name and the load balancer nane In the ar.conf (ar.cfg for Windows) add the other names as additional IP-Name entries. Server-Name: ARS1 IP-Name: ARS1.blabla.net IP-Name: ARS_LoadBalancer IP-Name: ARS_LoadBalancer.blabla.net Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marek B. Sent: Thursday, February 19, 2009 5:47 AM To: arslist@ARSLIST.ORG Subject: What's wrong with this configuration Hi, Our environment consists of 2 ARServers with loadbalancer and 2 MidTiers with a separate loadbalancer. AR Server Setting for MT1 are: one entry for ARS1 and one for ARS_LoadBalancer, MT2 the same respectively. The settings for Preference Server, Data VisualizationModule Server, HomePage Server, Authentication Server are set to ARS1 The problem is if we go to the home page via MT_Loadbalancer all the application links are doubled. One link is for ARS1 and the second for ARS_LoadBalancer. If I remove the ARS_LoadBalancer entry from MT1 the page displays fine, but instead of this we got problem with displaying flashboards when entering via loadbalancer. Static mappings of IP addresses for host names are as follows: host file for ARS1: IP_of_MT1 MT1 IP_of_ARS1ARS_LoadBalancer host file for MT1: IP_of_ARS1ARS_LoadBalancer Please help me figure out what the correct configuration should be to get rid of the annoying behaviour. regards, Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
What's wrong with this configuration
Hi, Our environment consists of 2 ARServers with loadbalancer and 2 MidTiers with a separate loadbalancer. AR Server Setting for MT1 are: one entry for ARS1 and one for ARS_LoadBalancer, MT2 the same respectively. The settings for Preference Server, Data VisualizationModule Server, HomePage Server, Authentication Server are set to ARS1 The problem is if we go to the home page via MT_Loadbalancer all the application links are doubled. One link is for ARS1 and the second for ARS_LoadBalancer. If I remove the ARS_LoadBalancer entry from MT1 the page displays fine, but instead of this we got problem with displaying flashboards when entering via loadbalancer. Static mappings of IP addresses for host names are as follows: host file for ARS1: IP_of_MT1 MT1 IP_of_ARS1 ARS_LoadBalancer host file for MT1: IP_of_ARS1 ARS_LoadBalancer Please help me figure out what the correct configuration should be to get rid of the annoying behaviour. regards, Marek ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
