Re: SRM issue with Incident SRDs
I though about doing it that way, but the Incident type is not a field available in the AOT for me to map and set. Do you recall if you were on SRM 7.6.4? this is the version that we're on. Thanks for any addiitonal help you can provide. Maria Calabrese Bose Corporation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
SRM issue with Incident SRDs
Currently working on the implementation of SRM 7.6.4 (within the ITSM suite) I am setting up Service Request Definitions for Incidents. So far I have done the following: Created an Incident template, which sets the Incident type to User Service Restoration Created an AOT and registered the template to it, which createds an Incident record. Created a PDT Created the SRD When I submit the Service Request, the Incident type field shows as User Service Request instead of User Service Restoration. Has anyone come accross this issue? If you have Incident SRDs, what is the Incident Type being set to, and how are you accomplishing that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Reporting
Hello, We are working on upgrading to ARS6.3 and Help Desk 6. We are looking at the reporting aspect at this time. We curretly use Business Objects. We will have to recreate the Business Objects universe. Does anyone know of a data dictionary that would give us a list of all the fields used in the application and how they're being used to that we can build this universe? Any help will be greatly appreciated. Thanks Maria Calabrese Bose Corporation ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
