Re: How to implement HA architecture?
Thanks you all! I learned a lot from you guys. But I still got something to confirm. What I have: 1) 4 physical machines MS Windows OS(2 for Mid-tier, 2 for ARS); 2) One physical F5 device; 3)One Oracle RAC hosting DB for ARS. My customer is primarily using Web client. Q1)Can I create two farms on one single F5 device? one for Mid-tier; one for ARS. Does this configuration have HA capability for ARS? I mean if one ARS server down, the whole system is still working. Q2)Does MS cluster provide one single entry and HA function for two ARS servers? I mean two ARS servers within one server group. If one ARS server down, MS cluster will switch to another ARS server. And this server will still pick up Administrative Operations, Escalation, Reconciliation, etc... Does MS cluster service equal to a F5 device from HA point view? I will post F5 device model that you may know. Best regards! Martin 2009/12/5 Kelly Deaver > ** > You may find this presentation handy as well. It was my attempt to > pull together the info in all the various install manuals - > http://communities.bmc.com/communities/docs/DOC-2841 > > Kelly Deaver > Effective Technologies > www.effect-tech.com > > kdea...@kellydeaver.com (ARSlist mail) > ke...@effect-tech.com (Business mail) > > > > Original Message > Subject: Re: How to implement HA architecture? > From: "Garrison, Sean (Norcross)" > Date: Fri, December 04, 2009 3:12 pm > To: arslist@ARSLIST.ORG > > True high availability allows your server to still be up and running if one > of the locations goes down. This is pretty much impossible with remedy > because the app server is highly dependent on the connection to the db. We > tried it with one of our remote locations and it took 45 minutes just for > one app server to start because the DB was located in Georgia and the App > server was in Ohio. Our ultimate solution was to replicate the db to ohio > and use the app servers in ohio (connecting to a local db in ohio) as hot > backups just in case the ones in georgia goes down. > > What Axton said below is pretty much our setup (except we have 3 app > servers and 4 mid-tier). The only thing we added was a hot backup > environment in another location. > > Hope that helps, > > Sean > > > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto:arslist** > @ARSLIST.ORG <http://email.secureserver.net/#Compose>] On Behalf Of Axton > Sent: Friday, December 04, 2009 10:42 AM > To: arslist@ARSLIST.ORG > Subject: Re: How to implement HA architecture? > > One more thing to add. You need to configure health checks in the F5 > for the midtier and arserver nodes. I have not fully vetted any of > these approaches, but these are my thoughts: > > ARS: > 1. port check (this mostly works) > 2. iRules in the F5 to simulate a session > > Midtier: > 1. HTTP post to a page that the web server displays > 2. HTTP post to a page that the servlet container renders (midtier config) > 3. HTTP post to a page that the midtier renders (home page) > 4. port check > > Axton Grams > > The opinions, statements, and/or suggested courses of action expressed > in this E-mail do not necessarily reflect those of BMC Software, Inc. > My voluntary participation in this forum is not intended to convey a > role as a spokesperson, liaison or public relations representative for > BMC Software, Inc. > > On Fri, Dec 4, 2009 at 9:40 AM, Axton wrote: > > For ARS: > > - Create an F5 farm for udp/111, tcp/111, and the port ars listens on > > - Enable session persistence based on src ip (needed due to floating > licenses) > > - Configure a server group in ARS > > > > For MidTier: > > - Create and F5 farm for tcp/80 and tcp/443 > > - Enable session persistence based on src ip (needed because midtier > > does not synchronize/use central store for session information) > > > > When you configure the midtier as to what arservers to point to, there > > are a couple of options: > > - point it to the ars farm: this causes issues because all midtier > > sessions go to the same arserver > > - point each midtier server to the individual server > > > > When working with the F5, you need the arservers to be on a network > > that gives a route to the db that does not traverse the F5. This is > > typically accomlished using a back end network that the arservers and > > db servers are connected to. > > > > Axton Grams > > > > The opinions, statements, and/or suggested courses of action expressed > > in this E-mail do not necessarily reflect those of BMC Software, Inc. > > My voluntary participation in this forum is
Re: How to implement HA architecture?
Axton, Thank you very much! Finial questions: does this means F5 is the only possible HA solution for Remedy system? If the customer don't have F5 for this project, is there any HA solution existing? Regards, Martin 2009/12/5 Axton > You can create many farms on a single F5 (of any type you choose). If > one arserver is down, things should just keep working as if nothing > were wrong. If you are going with a farm with many active nodes, I do > not see the need for MS Clustering. > > Axton Grams > > The opinions, statements, and/or suggested courses of action expressed > in this E-mail do not necessarily reflect those of BMC Software, Inc. > My voluntary participation in this forum is not intended to convey a > role as a spokesperson, liaison or public relations representative for > BMC Software, Inc. > > On Sat, Dec 5, 2009 at 2:49 AM, Martin Liu wrote: > > ** Thanks you all! > > > > I learned a lot from you guys. But I still got something to confirm. > > > > What I have: 1) 4 physical machines MS Windows OS(2 for Mid-tier, 2 for > > ARS); 2) One physical F5 device; 3)One Oracle RAC hosting DB for ARS. My > > customer is primarily using Web client. > > > > Q1)Can I create two farms on one single F5 device? one for Mid-tier; one > for > > ARS. Does this configuration have HA capability for ARS? I mean if one > ARS > > server down, the whole system is still working. > > > > Q2)Does MS cluster provide one single entry and HA function for two ARS > > servers? I mean two ARS servers within one server group. If one ARS > server > > down, MS cluster will switch to another ARS server. And this server will > > still pick up Administrative Operations, Escalation, Reconciliation, > etc... > > Does MS cluster service equal to a F5 device from HA point view? > > > > I will post F5 device model that you may know. > > > > Best regards! > > Martin > > > > > > > > > > 2009/12/5 Kelly Deaver > >> > >> ** > >> You may find this presentation handy as well. It was my attempt to > >> pull together the info in all the various install manuals - > >> http://communities.bmc.com/communities/docs/DOC-2841 > >> > >> Kelly Deaver > >> Effective Technologies > >> www.effect-tech.com > >> > >> kdea...@kellydeaver.com (ARSlist mail) > >> ke...@effect-tech.com (Business mail) > >> > >> > >> > >> Original Message > >> Subject: Re: How to implement HA architecture? > >> From: "Garrison, Sean (Norcross)" > >> Date: Fri, December 04, 2009 3:12 pm > >> To: arslist@ARSLIST.ORG > >> > >> True high availability allows your server to still be up and running if > >> one of the locations goes down. This is pretty much impossible with > remedy > >> because the app server is highly dependent on the connection to the db. > We > >> tried it with one of our remote locations and it took 45 minutes just > for > >> one app server to start because the DB was located in Georgia and the > App > >> server was in Ohio. Our ultimate solution was to replicate the db to > ohio > >> and use the app servers in ohio (connecting to a local db in ohio) as > hot > >> backups just in case the ones in georgia goes down. > >> > >> What Axton said below is pretty much our setup (except we have 3 app > >> servers and 4 mid-tier). The only thing we added was a hot backup > >> environment in another location. > >> > >> Hope that helps, > >> > >> Sean > >> > >> > >> > >> > >> -Original Message- > >> From: Action Request System discussion list(ARSList) > >> [mailto:arsl...@arslist.org] On Behalf Of Axton > >> Sent: Friday, December 04, 2009 10:42 AM > >> To: arslist@ARSLIST.ORG > >> Subject: Re: How to implement HA architecture? > >> > >> One more thing to add. You need to configure health checks in the F5 > >> for the midtier and arserver nodes. I have not fully vetted any of > >> these approaches, but these are my thoughts: > >> > >> ARS: > >> 1. port check (this mostly works) > >> 2. iRules in the F5 to simulate a session > >> > >> Midtier: > >> 1. HTTP post to a page that the web server displays > >> 2. HTTP post to a page that the servlet container renders (midtier > config) > >> 3. HTTP post to a page that the midtier renders (home page) > >> 4
How to configure Apache for Mid-tier(Tomcat)?
Hi List, http://ip_address/ http://ip_address/servicedesk http://ip_address/arsys are all better then http://ip_address:8080/arsys/ ITSM 7.6 is running on my Suse Enterprise Linux 10 p2 server. I think a nice URL is more easy to remember. I have installed Apache 2.0 web server on this machine. I googled mod_jk already. It seem we have to connect apache and tomcat together by mod_jk. Is there any have a short config guide or simple configuration file? Regards, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy
Hi List, My customer is going to buy a new PBX system. Currently, we are implementing Remedy ITSM 7.6 for them. They ask recommendation to me. As far as I know we support Avaya and Cisco CTI. But I don't know any specific CTI product or model. May I know your CTI product name and model? Is that good? How about integration effort? My customer need have 20~30 help-desk agent online. Any advice are welcomed! Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: safest and fastest way to delete AR Email records
Setup archive rule on this email form. You may keep one week email and delete all older records. Running this archive weekly. By this way, I had since cleaned up testing incident tickets on a production box before roll out. Regards, On 12/9/09, Axton wrote: > Look into the sql 'truncate table' to empty it initially. David has posted > what you need for the ongoing maintenance of the data. While doing the > initial delete, you probably want to look at the email error logs form, the > email attachments form, and all the other email forms. > > Axton > > On Tue, Dec 8, 2009 at 5:56 PM, Ex Soundgarden > wrote: > >> ** >> Hi All, >> >> I've been wandering around searching for some tips on how to delete 3 >> million records sitting in AR System Email Messages form. What I''m doing >> right now is just doing it by batch - deleting 10,000 records every now >> and >> then. From the past, I remember doing it directly in the database by >> re-creating the Email Messages table (which eventually dropped all the >> records). I had no problem with this. >> >> I just want to know if there are other ways to delete the records without >> going directly to the db? >> >> Thanks, >> Gabud >> >> >> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ > > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Remedy ITSM 7.6 with Siteminder 6.0
Hi list, Have you done this integration before? I heard a web agent will works on midtier server. I'm not suer how the user login in to system in this case. Do you know the authentication follow? User --> Siteminder agent --> get a token --> go to ARS server --> ARS request to Siteminder ldap --> ? Is this correct? Do you have any idea how to do this? any document? Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: ADV Re: Remedy ITSM 7.6 with Siteminder 6.0
Thanks Danny! Do I have to develop a plugin or something? siteminder and remedy are all product for many years. Is there anyone have experience on this? Thanks! Martin 2010/4/15 Danny Kellett > Hi, > > There is a description and diagtam here about siteminder etc. You dont > have to buy our product, you could create your own as the design will be > the same and thus the diagram should help you understand > > http://www.javasystemsolutions.com/jss/ssoplugin > > Kind regards > Danny > > > Hi list, > > > > Have you done this integration before? > > > > I heard a web agent will works on midtier server. I'm not suer how the > > user > > login in to system in this case. > > > > Do you know the authentication follow? > > > > User --> Siteminder agent --> get a token --> go to ARS server --> ARS > > request to Siteminder ldap --> ? > > > > Is this correct? > > > > Do you have any idea how to do this? > > > > any document? > > > > Thanks, > > > > -- > > Regards, > > > > 刘征 Martin Liu > > -- > > Blog: http://martinliu.cn > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: AIE 7.6: InitCMDBConnection - cannot access AR System server
Have you ever changed Demo's password after you installed AIE? If so, you have to change that password in AIE console. Hope this helps! Regards, Martin 2010/5/8 Jason Miller > ** We have Atrium Core 7.6 patch 1 on our test server (we just patched > yesterday to try and resolve this). We are experiencing an issue where Data > Exchanges stop working after working on other Data Exchanges. We see the > following errors in the AIE logs and can see the failure in aruser.log. > > [Thu May 06 2010 11:26:47.4910] - Error (623): > Authentication failed > [Thu May 06 2010 11:26:47.4910] - InitCMDBConnection - > cannot access AR System server:ITSM76APPSERVER. Error = 2 > [Thu May 06 2010 11:26:47.4910] - StartDataHandlers: > CMDB Data Handler failed to start. > > Logging workflow I see where an AL pulls the current credentials from > EIE:ApplicationSettings and passes those to aiexfer.exe correctly. It seems > that somewhere within the aiexfer.exe process it uses the credentials from > the EIE:DataExchange record. These records appear to get out of sync as > other Data Exchanges are being worked on. I unhid the fields on > EIE:DataExchange to try and manually correct the password. This triggers > workflow and changes the hash. I found that it works fine setting the > passwords in the db. > > As a temporary workaround I created a stored procedure that does the > following and put it behind a button so I don’t need to go into the db each > time the person managing the Data Exchanges starts seeing errors. > > UPDATE T710--EIE:DataExchange > SET > C102 = 'pw1',--Admin Password > C15185 = 'pw2,--Encrypted Password > C536871114 = 'pw3'--Admin PasswordN > WHERE C536870952 = 0--Use default destination AR server > > Has anybody else experienced this? > > Thanks, > Jason > > ARS 7.5 p4 > Atrium Core 7.6 p1 > Win 2008 R2 64-bit > SQL 2008 64-bit > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Locate a request via an URL
Xiaofeng, Take a look 95372-Mid-Tier-750.pdf . You should read from page 56. Martin 2010/5/17 Frank Caruso > ** Yes. This is a well documented feature in the Midtier Admin guide. The > link will looking something like this: > > http:///arsys/forms//HPD:Help+Desk/?eid= incident id> > > There are several other possibilities you can find in the documentation. > > > > On Mon, May 17, 2010 at 6:17 AM, jiang xiaofeng > wrote: > >> ** >> Hi all, >> >> Is it possible that I can open a details form of one specific request(such >> as an incident request from HPD:Help Desk) via an URL? Or any workaround? >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
How to rename object name?
Hi List, I am going to rename a form. But, "Save as" is the only avaliable option from file menu. The 'rename' is gray out. What I want is just rename, I don't need one more form. Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
In Develop Studio. It seems right/Left/up/down key can not move any field.
Is there any other short key which can move field? I remember it is possible thing back to Remedy Administrator. Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
How to disable person CI creating?
Hi List, I have Remedy ITSM 7.6.01 installed. The Person CI will be created when I add a new user. But, I don't need Person CI in CMDB. Is there any way could disable persion CI creating? Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
ARS benchmark testing tools
Hi list, we are going to have performance benchmark testing recently. How do you monitor ars and midter server? What tool do you usually use for the following things? *memory leaking *CUP *Disk How do you identify performace bottlenecks？ My ARS is running on Windows 2003 server 32bit; DB is on a remote HP-UX oracle 10g. Midtier is Apache + tomcat -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
What's the min sheet number of people.xls? DMT question
Hi List, I am import people data via Data management tool. In People.xls, it has 20 sheets. I only put some sample data just in 02 CTM-People sheet. The xls can be convented to csv file. I can see my sample people in csv file. After I import csv data, there are 0 people is imported. Why? all peoples should be imported? I am not sure if other sheet should be fill in some data too. -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
How to configure LB with mid-tier?
Hi List, How do you configure health check in LB? Do you use StatusCheckServlet (in ARS sp4+)? I will have two mid-tiers (VMWare machine) behind a F5 LB. How to configure F5 LB for this architecture? Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
How do I know user number?
Hi List, I'd like to know how many users are on the same mid-tier. Any log? where to check? -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
How ARS servers take care of escalations on shared DB?
I have not configured server group yet. Do I got duplication data or actions? Thanks! Martin -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: How ARS servers take care of escalations on shared DB?
But my question is how is things goinh without server group set it up. If I got two ARS servers are running against a shared DB. thanks! Martin On 2/11/11, Walters, Mark wrote: > No, escalations are run on only one server in the group. You configure > which server this is, and which server should take over the activity I the > event of the primary server failing, via the AR System Server Group > Operation Ranking form. > > Mark > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin Liu > Sent: 11 February 2011 07:55 > To: arslist@ARSLIST.ORG > Subject: How ARS servers take care of escalations on shared DB? > > I have not configured server group yet. Do I got duplication data or > actions? > > Thanks! > Martin > > -- > Regards, > > 刘征 Martin Liu > -- > Blog: http://martinliu.cn > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 > www.wwrug.com ARSList: "Where the Answers Are" > -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: How ARS servers take care of escalations on shared DB?
:-) That make more sense to me. I am just thinking how to configure that out and don't get into trouble. Is there anyone having that kind of configuration on production machine? I had configured server group before. In most case, I got plugin error after put all servers in a group. If I don't care workfllow too much. Do servers suppose to run out side of server on a shared DB? That's the best practice for this case? Thanks you all! Martin On 2/11/11, Walters, Mark wrote: > In that case you need to manually disable escalations on all but one of the > servers. If you don't you'll have multiple instances of the same escalation > running - whether this is a problem will depend on what the escalation > does. > > Mark > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin Liu > Sent: 11 February 2011 10:42 > To: arslist@ARSLIST.ORG > Subject: Re: How ARS servers take care of escalations on shared DB? > > But my question is how is things goinh without server group set it up. > If I got two ARS servers are running against a shared DB. > thanks! > Martin > > On 2/11/11, Walters, Mark wrote: >> No, escalations are run on only one server in the group. You >> configure which server this is, and which server should take over the >> activity I the event of the primary server failing, via the AR System >> Server Group Operation Ranking form. >> >> Mark >> >> -----Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin Liu >> Sent: 11 February 2011 07:55 >> To: arslist@ARSLIST.ORG >> Subject: How ARS servers take care of escalations on shared DB? >> >> I have not configured server group yet. Do I got duplication data or >> actions? >> >> Thanks! >> Martin >> >> -- >> Regards, >> >> 刘征 Martin Liu >> -- >> Blog: http://martinliu.cn >> >> __ >> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> > > > -- > Regards, > > 刘征 Martin Liu > -- > Blog: http://martinliu.cn > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 > www.wwrug.com ARSList: "Where the Answers Are" > -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: How ARS servers take care of escalations on shared DB?
Fred, Thanks for your real word experience. I am much more clear then before. Regards, Martin On 2/11/11, Grooms, Frederick W wrote: > We do that now (to spread the load across multiple servers so escalations > are not blocked). With Escalation pools it is not as much of a problem > these days, but we started this back in 4.5.2 using multiple ARS servers > against a database. > > There are 2 ways to do something like this: > > The static way: Each Escalation has in its Run-If something like: > ($SERVER$ LIKE "%1") >The servers would have names like 01, 02, ... > > The Data Driven method: You have a form with a single record in it (say a > Configuration form). It has a field for each server for Escalation control > (i.e. Escalation Server 1, Escalation Server 2, ...). The Escalations all > run on join forms of your data form and the Configuration form. The Run-If > in the Escalation has something like: ($SERVER$ = 'Escalation Server 1') > > Fred > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin Liu > Sent: Friday, February 11, 2011 5:43 AM > To: arslist@ARSLIST.ORG > Subject: Re: How ARS servers take care of escalations on shared DB? > > :-) > That make more sense to me. I am just thinking how to configure that > out and don't get into trouble. > > Is there anyone having that kind of configuration on production machine? > > I had configured server group before. In most case, I got plugin error > after put all servers in a group. > > If I don't care workfllow too much. Do servers suppose to run out side > of server on a shared DB? That's the best practice for this case? > > Thanks you all! > Martin > > On 2/11/11, Walters, Mark wrote: >> In that case you need to manually disable escalations on all but one of >> the >> servers. If you don't you'll have multiple instances of the same >> escalation >> running - whether this is a problem will depend on what the escalation >> does. >> >> Mark >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin Liu >> Sent: 11 February 2011 10:42 >> To: arslist@ARSLIST.ORG >> Subject: Re: How ARS servers take care of escalations on shared DB? >> >> But my question is how is things goinh without server group set it up. >> If I got two ARS servers are running against a shared DB. >> thanks! >> Martin >> >> On 2/11/11, Walters, Mark wrote: >>> No, escalations are run on only one server in the group. You >>> configure which server this is, and which server should take over the >>> activity I the event of the primary server failing, via the AR System >>> Server Group Operation Ranking form. >>> >>> Mark >>> >>> -Original Message- >>> From: Action Request System discussion list(ARSList) >>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin Liu >>> Sent: 11 February 2011 07:55 >>> To: arslist@ARSLIST.ORG >>> Subject: How ARS servers take care of escalations on shared DB? >>> >>> I have not configured server group yet. Do I got duplication data or >>> actions? >>> >>> Thanks! >>> Martin >>> >>> -- >>> Regards, >>> >>> 刘征 Martin Liu >>> -- >>> Blog: http://martinliu.cn >>> >>> ______ >>> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >>> >> >> >> -- >> Regards, >> >> 刘征 Martin Liu >> -- >> Blog: http://martinliu.cn >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 >> www.wwrug.com ARSList: "Where the Answers Are" >> > > > -- > Regards, > > 刘征 Martin Liu > -- > Blog: http://martinliu.cn > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
How to translate buildin production cat and operation cat into other language?
Hi list, We can have a set of English exl files from DMT. Once I had translated production cat into Chinese, I was trying to import it. But I got duplicate error message. Do I have to deleate or disable all of buildin prod cat items? As we know part of foundation data (prod/op cat etc) are not localized language, it still in English. The user can not understand it. What do you deal with it? I won't translate them via app admin console. Do you guys have any good practice can help me out here? Thanks, Martin -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
