Re: Moving ARS 6.3 - ARS 7.5
Hi Brittain,my fast procedure is: 1) Stop Remedy service in the old server 2) export file dump from the old server launch exp utility user=aradmin 3) in the new server connect with system user --create tablespace arsystem create tablespace arsystem datafile 'arsys1.dat' size 500M autoextend on; --create aradmin user create user aradmin identified by ar#admin# default tablespace arsystem; grant connect, resource,dba to aradmin; from a command windows: imp system/manager file=c:\temp\exp_ars.dmp log=c:\temp\exp_ars.log fromuser=aradmin touser=aradmin feedback=1 4) upgrade remedy version to 7.5 version 5) TEST, TEST, TEST. Ciao Mauro 2009/9/10 Brittain, Mark mbritt...@navisite.com ** HI All, I am planning on moving from ARS 6.3 on SunOS 5.9, Oracle 9.2 to ARS 7.5 Oracle 11g, Linux 5 (64-bit). Thought is to completely build the new box, install ARS 7.5 and the move the data over to the new server. Has anyone done this before? Any suggestions on the best way to more the data? Is there a better way? Thanks Mark Brittain * * This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: How do you PUSH to a Web Service ???
Sean you have the input values and the output values, so you can push your data in input values without returning output values. The Setfield from Web Service is a Push/Pull method best regards Mauro 2009/6/5, Sean Harrodine sean_rem...@yahoo.co.uk: ** Hi All, I wonder if anyone can assist me with what is hopefully a simple question with a simple answer on web services. I know that you can set the contents of a field by using a web service to go and extract the data from an external source Example modify entry on a form - this invokes the SET field to read data from WEB SERVICE, use a WSDL to go off, compare and match the Stock Market Symbol and then pull back the results and update the field on the form (Remedy example) But.my question is, if i wanted to PUSH the results of a field/s based on an SUBMIT or MODIFY out through a WEB SERVICE, how do i do it ? I want to be able to push data out under certain scenarios to another ticketing system and it will need to be sent to a Web Service. PUSH doesnt have the option to PUSH value to WEB SERVICEyou only seem to be able to do a SET FIELD and then Read Value From a Web service Am i being blind or just blindly dumb today ??? All help gratefully received. TIA Sean _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 'Failed to initialize JRE and internal java Module.(ARERROR 7017)
I find in the remedy support: With WAT 6.3.0.16, loading WS from Filter dialog,set action get an ARERR 7017: Failed to initialize JRE and internal java module when load button is pushed. The error says Failed to initialize JRE and internal java module. (ARERR 7017) Detailed info says that it could not found Java 2 Runtime Environment. JRE is installed and and in a Dos prompt, java runs fine. Product Environment Solution The problem could happens when you install Java after the WAT installation was completed. Those are the minimum steps to fix the problem: STEP 1 Uninstall JAVA and WAT from the server! STEP 2 For Windows, Install Java JDK 1.4.2 32 bits (un-install ANY PREVIOUS JAVA version) NOTE: Java 1.5 is not supported yet and set Windows Environment as follow *FOR WINDOWS: My Computer\Properties\Advanced tab:Environment Variables button*** ==JAVA_HOME=C:\j2sdk1.4.2_11 (please verify) ==PATH=C:\Program Files\AR System\Admin;%JAVA_HOME%\jre\lib;%JAVA_HOME%\bin (please verify - leave previous path information but eliminate ANY previous remedy or Java references) ==CLASSPATH=%JAVA_HOME%\lib\tools.jar STEP 3 Install the latest Windows Admin Tool (WAT) patch level. 2009/1/15, manoj jain manoj.jain4...@gmail.com: ** Hi All, while creating a web service i am facing one problem I got the following note while saving the web service. 'Failed to initialize JRE and internal java Module.(ARERROR 7017).' what can be the root cause of this error? what environmet variables are needed to be set? what are the prerequesitits on server and local machine? what else is need to be done? I have attached print shot of the error Thanks Regards, Manoj Jain __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: is it possible to set up two email boxes for one email engine
Hi Serouche in the form AR System Email Mailbox Configuration you have one record for each mailbox so you can configure more than one mailbox with different protocol (IMAP4,POP3, etc.) best regards Mauro 2008/12/15, Remedy Maniac remedy.man...@googlemail.com: dear listers, I am using the Email engine with a Unix MBOX email account. We would like to move to IMAP. It will be too long to explain why, but, I am wondering whether I could add a new Mailbox to the existing one on the same server. This second Mailbox will be attached to a second user on the same machine but will be configured to use IMAP. But both Mailboxes will be inside the same and uniq email engine on the same and uniq box. Is that possible? I believe yes. but as this is our production server, I would like somebody to confirm this. Thank you Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CLIENT-TYPE of 34 Question
Yes I confirm Client-type = 34 is for web service operation Mauro 2008/9/29 Leihkauff, Kenneth [EMAIL PROTECTED] Can anyone confirm that the Remedy Client Type for transactions originating from Web Services will be 34? When I create a filter to capture the CLIENT-TYPE (keyword) from a Web Service transaction I get 34. Is this a reliable and consistent value that can be expected? Below is an extract from Remedy's Configuration manual on client types but it does not list 34 as one of the client types... Thanks. -Ken L. CLIENT TYPES from configuration manual: Following are the Disable-Client-Operation tag numbers 1—AR System clients prior to the 5.0 version 2—BMC Remedy Administrator 3—BMC Remedy User 4—BMC Remedy Import 5—Distributed Server Option 6—AR System ODBC 7—Approval Server 8—AR System web server (waserver) 9—Mid tier (version 5.0 and later) 10—Palm Pilot 11—Flashboards 12—Flashboards mid tier 13—Enterprise integration 14—arreload 15—arcache 16—ardist 17—runmacro 18—armaild, armailex (pre-5.1) 19—arimportcmd 20—Report creator plug-in 21—BMC Remedy Alert 4000—Driver (sample program) 4001—Distributor of application 4002—arhelp 4003—arjanitor 4004—armenu 4005—arstruct 4006—artext 4007—arsqled 4008—archgsel Ken Leihkauff North American Integrated Services Management Center (NAISMC) Science Applications International Corp. (SAIC) Phone: 865-425-5107
Re: Opening same ticket after submit
Hi Gary you can do with an Active Link on afterSubmit 2 action - openWindows with RequestID=$LASTID$ - closeWindows best regards Mauro 2008/8/6 Gary Opela (Corporate) [EMAIL PROTECTED] ** I've always used an active link to open the ticket just after submission. I was just checking to make sure there isn't an option somewhere that will do this automatically, like a configuration option or server setting that says to reopen ticket after created. Am I stuck using an AL? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com *Best Product, Best People, Best Price**TM* *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company*** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to use XPATH(/ROOT/Qualification)
Elinore
you can write a routine
for example:
Qualification = ; // give a valid qualification
Result = proxy.OpGetList(Qualification);
int i = 0;
while (i Result.Length)
{
Console.WriteLine(Result.GetValue(i));
i++;
}
proxy.Dispose();
2007/11/8, Elinore AR [EMAIL PROTECTED]:
Hi, thanks for your reply!
I am using web services to search for Incidents. I created another
form that calls the search function of the web service and plans to
display the data on a table field (testing the web services this way
but planning on consuming the web service online using C#). How do I
display/get all the results of the query? I can display the result if
it is only a single record, but I don't know how it's done for
multiple records.
~ Eli ~
http://docs.google.com/Doc?id=df5vs5vj_0fvdv72
On Nov 7, 4:45 pm, Rakshit Bhandary [EMAIL PROTECTED] wrote:
Hi,
You dont have to map it to any field in your form. The calling party
should
pass the qualification as you would give in the Advanced search bar. E.g
.
'User Name' = Rakshit. This will return all the matchinf records to
the
calling party.
Regards,
Rakshit
On 11/7/07, Elinore AR [EMAIL PROTECTED] wrote:
Hi, can anyone show me how to use XPATH(/ROOT/Qualification)?
Need to know how to loop through the dataset returned by XPATH(/ROOT/
Qualification). Can anyone give an example?
TIA.
~ Eli ~
http://docs.google.com/Doc?id=df5vs5vj_0fvdv72
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Re: How to refresh a parent form?
Hi Dmitry You can use an AL sending an EVENT to parent form AL after submit runProcess PERFORM-ACTION-SEND-EVENT @ Refresh create an other Al on parent form with runif $EVENTYPE$=Refresh and event checked Ciao Mauro 2007/6/7, Bezhenar, Dmitry [EMAIL PROTECTED]: Hello List, I use an additional display-only form to set some values into the parent regular. After changes are commited and a user closes the display-only form I need to refresh the parent form in order to display the new values without pressing F5 button. How can I do it? Thank you. Kind regards / С уважением **Dmitry Bezhenar *SIEMENS* Siemens IT Solutions and Services Kozhevnicheskij Per. 6 Moscow / Russia Tel.+7 495 737 2697 Mob. +7 916 615 7978 Email [EMAIL PROTECTED]
ardbc file system plugin for version 7
Hello I try to setup the ardbc file system plugin for version 7 using the version 5 code I compile with arapi70.lib and add Plugin: ardbcfs.dll to the ar.cfg file and reboot the Remedy service when I create a Vendor Form I don't see the the entry RMDY.ARDBC.FILESYS where is the problem? Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Mid tier Auth error - Help!!
Hi Darshana You have to set the same password in the admin tool / server information / connection settings and in the mid-tier console , AR Sever Settings , ADMIN PASSWORD Ciao Mauro 2007/3/27, Darshana Jivan [MTN Network Solutions] [EMAIL PROTECTED]: ** Hi, I have just installed remedy mid tier version 7 and when I try accessing the mid tier via web services I get the authentication failed error message. Bellow is the log file on mid tier. Please assist. Mar 27, 2007 4:03:12 PM com.remedy.arsys.stubs.GoatHttpServletpostInternal FINE: GoatHttpServlet: Caught GoatException Throw ARException - MessageType: 2 MessageNum: 623 MessageText: Authentication failed AppendedText: Mar 27, 2007 4:03:12 PM com.remedy.arsys.ws.services.PublicWSDLServletdoRequest FINE: WSDL Request:: server: 10.217.201.14 webService: MTNNS_EventLog_WS_ModifyAutomaticTickets Mar 27, 2007 4:02:53 PM com.remedy.arsys.stubs.GoatHttpServletpostInternal FINE: GoatHttpServlet: Caught GoatException Throw Error - 9280 Mar 27, 2007 4:02:53 PM com.remedy.arsys.ws.services.PublicWSDLServletdoRequest FINE: WSDL Request:: server: nisporc02 webService: MTNNS_EventLog_WS_ModifyAutomaticTickets Mar 27, 2007 4:02:31 PM com.remedy.arsys.stubs.GoatHttpServletpostInternal FINE: GoatHttpServlet: Caught GoatException Throw ARException - MessageType: 2 MessageNum: 623 MessageText: Authentication failed AppendedText: __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ITSM Expert Job
For Info write to [EMAIL PROTECTED] *BMC Remedy ITSM 6.0/7.0 Developer* ONE-ANS is looking for Senior Level Remedy ITSM Developers as a part of its CRM Practice in Milan. Our CRM unit provides process and technology consulting to IT organizations. *Responsibilities:* - As a part of our team you will leverage your Remedy background to support the development of BMC Remedy ITSM 6.0/7.0 and the definition of operational processes such as incidentproblem management, change management and asset management. - The role include understanding Business Requirements, Assessment as-is business process flows, documentation and validation target process flows with stakeholders, development of detailed technology designs, and construction of BMC Remedy ITSM-based solutions. *Requirements:* - Expertise in BMC Remedy ARS platform including experience in ITSM 6.0/7.0: Help Desk, Change and Asset modules. - Must have experience with multiple BMC Remedy based implementations. - Experience in the Service Management processes and/or tools. - Experience with Remedy API programming a plus. - Experience integrating Remedy platform with external databases (asset/inventory systems) a plus - Experience in Unix Scripting (shell and Perl), Web Scripting. (Jscript and HTML ) a plus - Knowledge and/or certification in ITIL and/or eTOM a plus. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy on Citrix servers?
** Yes we have 3 Citrix Metaframe Server with 300 users, we use centralized preferences too Ciao Mauro 2006/8/2, Covert, Jack [EMAIL PROTECTED]: ** Hello all, anybody using the user tool w/ Citrix?__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Windows Username
**
ops!
rename .txt in .jsp
ciao
Mauro
2006/7/25, Heider, Stephen [EMAIL PROTECTED]:
**
Mauro,
Our email filter removed the attachment because of the file extension. Could you resend it with a file extension of .txt.
Thanks.
Stephen
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG
] On Behalf Of Mauro PedoneSent: Tuesday, July 25, 2006 7:30 AMTo: arslist@arslist.org
Subject: Re: Windows Username
**
Hi Andrew
I find this jsp page in remedy support,
it works well, but you have to disabled Anonymous Access and enable
Basic Authentication and Integrated Windows authentication
Ciao
Mauro
2006/7/25, Andrew Wood [EMAIL PROTECTED]:
This has been asked loads of times and there are loads of answers, all ofthem long and none relevant.
So - just how do you pass the windows username to a field in a web form inremedy?If the username is 'auser' and the remedy login name is 'anthony user', ineed to pass the windows username to a field on the remedy web form so
that i can then extrapolate the remedy username so that the user can seetasks allocated to them. Simple? The workflow for the extrapolation isalready in place and works fine when I manually enter 'auser' into a
field. The trick is to get the windows username in there automatically.This is to be a read only lookup task list which is why we're bypassingthe manual login.___
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%
/**
Author Bryan Behling
THIS FILE IS PROVIDED AS AN EXAMPLE ONLY. REMEDY BMC SUPPORT ARE IN NO WAY
RESPONSIBILE
FOR OR SUPPORT THIS CODE. THIS IS STRICTLY A STARTING POINT OR EXAMPLE OF WHAT
CAN BE DONE.
-- INSTRUCTIONS AND REQUIREMENTS TO USE THIS FILE --
This file is for using an NT domain login account name to login directly into a
Mid-Tier form and bypass the login process. The Remedy User account (set up in
the Remedy User form) MUST have a blank password, as it is not possible to pull
the password information from an NT domain login.
In order for this to work correctly, you need to follow the following steps to
configure
your IIS web server to user NT authentication. You will also need to correct
the information in the response.sendRedirect() method at the bottom of the
page to match you environment. See the comments at the end of this file for
details.
For IIS 4.0 (Windows NT 4.0) and IIS 5.0 (Windows 2000), Basic Authentication
must be enabled in the WWW Service Master Properties and the individual web
server Properties dialogs. You will also most likely want to enable Integrated
Windows authenticaion.
1. Open the Internet Service Manager (Microsoft Management Console).
2. Open the Properties dialog for your server. First, expand the Internet
Information Server entry until you can see the icon for your server. Then
right-click the server icon and select Properties from the pop-up menu.
3. Make sure WWW Services is selected in the Master Properties combo-box.
4. Click the Edit button.
5. Select the Directory Security tab.
6. Under Anonymous Access and Authentication Control, click the Edit button.
7. Make sure Anonymous Access is disabled and Basic Authentication and
Integrated Windows authentication are enabled.
8. By default, the IIS will authenticate users only in the local domain. If you
need to authenticate users in a network domain, click the Edit button next to
Default domain for basic Authentication and specify the network domain in the
resulting dialog.
9. Click OK to close all dialogs.
10. Open the Properties dialog for each configured web server (there may be
only one, named Default Web Server).
11. Repeat steps 6 through 9 for each configured web server.
**/
/** --- Start of code --- **/
String ruser = request.getRemoteUser();
String realname = ;
/** Debug logging statement to see if the remote user is getting set correctly.
**/
System.out.println(Remote User is: + ruser);
/** Loop to parse out the [Domain.com\] of the ruser so that we are left with
only the NT domain account name **/
int startpoint = ruser.indexOf(\\) + 1;
int endpoint = ruser.length();
for(int x = startpoint; x endpoint; x++)
{
realname += ruser.charAt(x);
}
/** Debug logging statement to see if the ruser name was parsed correctly **/
/** System.out.println(br realname is: + realname); **/
response.sendRedirect(http://10.190.2.145/arsys/servlet/LoginServlet?server=weblap1username=;
+ realname + pwd=goto=/arsys/apps/server_name/application_name);
/** --- End of code --- **/
/** You must adjust the response.sendRedirect() method above to correctly match
you webserver, context path, ARServer
Re: Windows Username
** You can set the field with $USER$ 2006/7/25, Andrew Wood [EMAIL PROTECTED]: but how do you get the result placed into a field on a remedy web form?___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: left outer join in Join Form
** Thank you Michiel Regards Mauro 2006/5/15, Michiel Beijen [EMAIL PROTECTED]: you can create outer and inner joins with Remedy join forms.Outer joins will always have form A as the left form. Regards,MichielOn 5/15/06, Mauro Pedone [EMAIL PROTECTED] wrote: ** Hi all I want create a Join Form with a left outer join, is it possible with Remedy Admin? Or I have to create a DB view first? Thanks Ciao Mauro __20060125___This posting was submitted with HTML in it___ ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Web Views Tool Bar
** go to: Form/Current View/Properties Tab:Appearance Web Toolbar=Hidden ciao Mauro 2006/4/28, Frank Caruso [EMAIL PROTECTED]: Trying to figure out how to remove all of the buttons that MidTier 6.03places at the top of every form. These are the Search, Set To Defaults, Help, Home, etc I've tried turing off all menu items in the Form ViewProperties but that did nothing. The type of view we are using is Windowsfor each form.ARS 5.01.01 p1232MidTier 6.03Sybase Solaris and LINUX___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
