Re: Escalation does not push vendor form data to regular form (UNCLASSIFIED)

2010-11-02 Thread Michaud, Christopher W Mr CTR US USA MEDCOM USAMITC 
Classification:  UNCLASSIFIED 
Caveats: NONE

Mahendra,

You could use a SQL view for the LDAP connection and then use AIE to import. 
This also solves the known issue with not being able to use date fields when 
querying your vendor form.

Christopher Michaud


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Tuesday, November 02, 2010 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation does not push vendor form data to regular form

** 
Mahendra,
 
You are right.. AIE is not an option. I wasn’t thinking correctly.
 
John’s suggestion seems pretty good. There should be no reason why that should 
not work.
 
Joe
 
 
From: John Atherly mailto:john.athe...@apc.com>  
Sent: Tuesday, November 02, 2010 8:16 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Escalation does not push vendor form data to regular form
 

Set the Escalation to do a set filed on the vendor form.Create a filter to 
do the push field action on modify
_
 

John Atherly  |  APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-789-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com|   Site: 
www.apc.com/ http://www.apc.com/>   |   Address: 132 Fairgrounds Road, 
West Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail 




Mahendra Mahalkar  
Sent by: "Action Request System discussion list(ARSList)"  

11/02/2010 02:42 AM 
Please respond to
arslist@ARSLIST.ORG


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Subject
Re: Escalation does not push vendor form data to regular form   






** 
Will AIE work for Ldap data structure, what should I put for mapping? External 
Data to ARSystem form, right? But all the time in prior versions we used vendor 
form which worked perfect. 

  
Regards, 
Mahendra Mahalkar 



On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza mailto:jdso...@shyle.net> > wrote: 
** 
Have you tried using AIE as an alternative? Can’t really think about why an 
Escalation should fail but AIE should work.. It worked for me although I can’t 
say I have tried it for 7.6.03 
  
Joe 
  
From: Mahendra Mahalkar mailto:mahendra.mahal...@gmail.com>  
Sent: Tuesday, November 02, 2010 1:58 AM 
Newsgroups: public.remedy.arsystem.general 
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG>  
Subject: Re: Escalation does not push vendor form data to regular form 
  
** 
I checked the escalation logs, there I found only NULL values pushing to 
staging form. 

  
Regards, 
Mahendra Mahalkar 



On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza mailto:jdso...@shyle.net> > wrote: 
** 
You haven’t turned off Escalations on that server have you? 
  
Turn on your Escalation Log’s. This may tell you something if you think you 
have done everything else right.. 
  
Joe 
  
From: Mahendra Mahalkar mailto:mahendra.mahal...@gmail.com>  
Sent: Tuesday, November 02, 2010 1:46 AM 
Newsgroups: public.remedy.arsystem.general 
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG>  
Subject: Escalation does not push vendor form data to regular form 
  
** 
Hi All, 
I want to transfer ldap data from vendor form to staging form(regular form). 
ARS version - 7.6.03, DB - MS SQL 2005 
For this, I created one escalation with push field action in which it 
create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. 
Mapped the vendor data to staging form. The issue is that escalation pushing 
NULL to staging form though I can see/query the vendor form data from arsystem. 
I tried the following scenarios also --- 
  

*   Created another vendor form, no luck 
*   Created another escalation, no luck 
*   Tried escalation to push vendor to another regular form, no luck 
*   Tried with matching ids in push field action, no luck 
*   tried same escalation between two regular forms where it worked 
perfect, but why it not working between vendor and regular form. 
*   Tried with vendor form with one field only, no luck 
*   I know it was easy to create such transfer prior to 7.6.03, is there 
any issue with this 7.6.03 version?

Help is appreciated. I am going to raise this issue with BMC Support also. 


  
  
  
Regards, 
Mahendra

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Classification:  UNCLASSIFIED 
Caveats: NONE

Re: Online vs. Instructor Led On Site Training (UNCLASSIFIED)

2010-09-01 Thread Michaud, Christopher W Mr CTR US USA MEDCOM USAMITC 
Classification:  UNCLASSIFIED 
Caveats: NONE

Joe

One downside to online classes is the distractions caused when
instructor/students have poor connectivity or  audio/video configuration
difficulties. I experienced this during an online CMDB class in which a
couple students from Brazil were having lots of connectivity issues and
another user couldn't get her mic working. Unfortunately, the instructor
had to spend a lot of time assisting them in troubleshooting their
issues and it took away from class time. 

That said, the online training was good, but certainly a bit less
interactive than onsite -- which in itself wouldn't be bad if it wasn't
the same price as onsite.

-Chris


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Wednesday, September 01, 2010 1:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Online vs. Instructor Led On Site Training

** 
After having a few months of real life experience with SRM, and noticing
the product has stabilized a lot more than its predecessor versions, I
was thinking of taking some training on this.. Any pointers? I believe
there is no option for taking an online course but only classroom? True?
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Chowdhury, Tauf
Sent: Tuesday, August 31, 2010 5:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Online vs. Instructor Led On Site Training


** 

I don't know if they are diminishing or just moving away from
being "BMC hosted" and being "Partner hosted." I've definitely seen a
lot more partner offerings when it comes to instructor led classroom
courses and less from BMC. However, BMC looks like it is pushing all of
the "BMC hosted" classes to a virtual classroom environment. A good
example of this is the SRM training. It is now completely all virtual
(last I checked). 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 





From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, August 31, 2010 5:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Online vs. Instructor Led On Site Training

 

For me, instructor led onsite is the way to go.

Online is advantageous in that you do not have to travel, it is
cheaper, you can work while taking the training, or sit at home and
"watch the kids" while learning. 

But in my opinion, having to sit in a classroom ensures that you
dedicate 100% of your attention to what is being thought. Without the
distractions of work, family, work... (did I say work?).  Also, there
are some really great instructors which don't mind staying late and
showing you some cool stuff or having their brain picked at. 

 

Are instructor led classes diminishing?

 

Marcelo 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Atherly
Sent: Tuesday, August 31, 2010 3:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Online vs. Instructor Led On Site Training

 

** 

You do not get the full classroom experence. People attend not
to ask ques(ions. Thus making the lear lless than in a classroom





  From: Jase Brandon [jasebran...@gmail.com]
  Sent: 08/31/2010 04:36 PM AST
  To: arslist@ARSLIST.ORG
  Subject: Online vs. Instructor Led On Site Training


** Hello All,
Does anyone have any preferences regarding Online BMC Training
vs. On site Instructor led training?
I have taken WBT's before and enjoy the experience of taking an
instructor led class on site, but have never done a virtual classroom
instructor led training. 
My concern is that the Online BMC class won't have all the
benefits of the classroom. Thoughts anyone?

Thanks,

Jase Brandon
Quality Technology Services

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Classification:  UNCLASSIFIED 
Caveats: NONE

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Re: Fair warning - for contractors out there (UNCLASSIFIED)

2010-04-20 Thread Michaud, Christopher W Mr CTR US USA MEDCOM USAMITC 
Classification:  UNCLASSIFIED
Caveats:  NONE



Having worked (for almost two and half years) in the group which has this
opening, I can tell you it's not the job that isn't real. However, it is a
moot point as this position was recently filled with someone who was up
front and honest about their development and project experience.


Christopher Michaud


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Drake
Sent: Monday, April 19, 2010 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fair warning - for contractors out there

For anyone who would need or like details, please feel free to hit me up
directly



From: Action Request System discussion list(ARSList) on behalf of Joe
D'Souza
Sent: Mon 4/19/2010 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Fair warning - for contractors out there


**
This is as good a site as any to share information such as this.. David,
could you please let us know of what your exact experience was? I may be
looking for work soon so information such as this would same me time..
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Warren Baltimore
Sent: Monday, April 19, 2010 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Fair warning - for contractors out there


** David, can you expand on that a bit?


On Mon, Apr 19, 2010 at 12:13 PM, David Drake
 wrote:


** 

This may or may not be appropriate to this venue.  
However, this is not a real job.  There've been several
folks who've wasted their time and resources, myself included unfortunately,
in this position.  Should you see it listed again, steer clear.
 
 
 
Passing this on for your information.  Contact me for full
work
statement, if interested. 

Summary:
Senior Remedy Developer, Fort Sam Houston, TX

- Responsible for all the technical systems supporting and
implementing
the CMDB and Remedy ticketing system. The current and
planned systems
that the administrators will work on include: Custom SQL
query creation,
SQL admin work, Remedy customization, server maintenance,
and security
compliance.  The developer will validate deployment plans,
conduct
training sessions, and engineer checklists for monitoring
and
maintenance. 

- Travel may be involved (5%)

- Clearance may be required

- Contractor: Aleut Communications Services (aleutcomm.com
 )


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-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: Change Template Not Triggering Approvals (UNCLASSIFIED)

2010-03-15 Thread Michaud, Christopher W Mr CTR US USA MEDCOM USAMITC 
Classification:  UNCLASSIFIED
Caveats:  NONE



Christie,

Review the Approval Process Configuration form and ensure the rules
defined are correct for your process requirements.

Thank you,

Christopher Michaud

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS
Sent: Friday, March 12, 2010 5:01 PM
To: arslist@ARSLIST.ORG
Subject: Change Template Not Triggering Approvals

**
We have created an approval mapping record & a change template.  The
Change Template has some tasks associated to it.  But when I select the
change template the approval mapping does not get triggered.  But If I
manually create a change with the EXACT same categories it works.  Then
I created a change and manually selected the categories & manually added
one task.  Then I moved the change out of draft and the approval mapping
did not trigger.  I created a template that with the correct categories
& no task templates and the approvals triggered.  Why are the approvals
not triggering if there are tasks associated to the change before it
leaves draft?
 
Can anyone tell me what I might be doing wrong or is this a "feature"?
 
ARS 7.1 p 6
ITSM 7.0.3 p 9
Window 2003
MS SQ 2005
IIS/Tomcat
RKM 7.2 p 2
MidTier 7.1 p 6
 
 


Christie Pargeter
Legacy Health
IS - Programming
SR Technical Analyst
cparge...@lhs.org 
  1120 Building 
tel: 503-415-5149   
 
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Classification:  UNCLASSIFIED
Caveats:  NONE

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