Classification: UNCLASSIFIED Caveats: NONE Mahendra,
You could use a SQL view for the LDAP connection and then use AIE to import. This also solves the known issue with not being able to use date fields when querying your vendor form. Christopher Michaud -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Tuesday, November 02, 2010 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** Mahendra, You are right.. AIE is not an option. I wasn’t thinking correctly. John’s suggestion seems pretty good. There should be no reason why that should not work. Joe From: John Atherly <blockedmailto:john.athe...@apc.com> Sent: Tuesday, November 02, 2010 8:16 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form Set the Escalation to do a set filed on the vendor form. Create a filter to do the push field action on modify _____________________________________________________________________________________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com <blockedmailto: john.athe...@apcc.com> | Site: www.apc.com/ <blockedhttp://www.apc.com/> | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Mahendra Mahalkar <mahendra.mahal...@gmail.com> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza <jdso...@shyle.net <blockedmailto:jdso...@shyle.net> > wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe From: Mahendra Mahalkar <blockedmailto:mahendra.mahal...@gmail.com> Sent: Tuesday, November 02, 2010 1:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG <blockedmailto:arslist@ARSLIST.ORG> Subject: Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza <jdso...@shyle.net <blockedmailto:jdso...@shyle.net> > wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe From: Mahendra Mahalkar <blockedmailto:mahendra.mahal...@gmail.com> Sent: Tuesday, November 02, 2010 1:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG <blockedmailto:arslist@ARSLIST.ORG> Subject: Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- * Created another vendor form, no luck * Created another escalation, no luck * Tried escalation to push vendor to another regular form, no luck * Tried with matching ids in push field action, no luck * tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. * Tried with vendor form with one field only, no luck * I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. Regards, Mahendra _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Classification: UNCLASSIFIED Caveats: NONE
