Re: AREA LDAP SSL

[Miller, Karl]

This may be of some help.  The NSS Tools were installed as a Linux package, but 
since these are used only to create the .DB files (which you can move to the 
correct locations on your Windows systems), they may help.

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/03/13/remedy-8--digital-certificates




Karl Miller |  Principal Product Manager - Remedy Platform | BMC Software  
W  678-779-4998  |  C  678-779-4998 

The industry’s leading ITSM solution now available via Software as a Service 
(SaaS)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Pritchard
Sent: Monday, February 10, 2014 4:36 AM
To: arslist@ARSLIST.ORG
Subject: AREA LDAP SSL

We are running ARS 7.6.04 SP2 on a Windows 2008 Server.

Our LDAP servers were changed to require SSL connections to LDAP yesterday, 
without any warning.  Our remedy servers will no longer let users in.  I need 
to enable SSL in LDAP but am having trouble finding out how to create the 
certificate database.  We are running on a Secure system so I am unable to 
download any additional software to do this.  

Is there a way to create the cert7.db file using software from the windows 2008 
server or remedy?


Dan

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Re: Reference Server clarification

[Miller, Karl]

Ken,
Yes, it should be the original (unmodified) versions of the 
applications.  This is so the upgrade tools can compare the existing versions 
of objects with the unmodified variants to identify the ones that should be 
flagged as modified for possible conversion to overlays.

Best Regards,
Karl


Karl Miller |  Principal Product Manager - Remedy Platform | BMC Software
W  678-779-4998  |  C  678-779-4998

The industry's leading ITSM solution now available via Software as a Service 
(SaaS)http://www.bmc.com/ondemand

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Tuesday, January 21, 2014 1:54 PM
To: arslist@ARSLIST.ORG
Subject: Reference Server clarification

**
(dumb) question

We are in an upgrade from non-overlay system to 8.1 were we restored a copy of 
the prod DB onto a staging server and upgraded ARS to 8.1. In the stage that 
talk about running BPCU then setting up an clean OOB reference server to 
re-import the origin objects (for objects were BPCU created an overlay), should 
the reference server be an old 7.x server or 8.1?

I am thinking the old 7.x since I haven't run the application upgrades yet.  
However, I believe this step is optional. What is really the benefit of 
restoring those origin objects (especially since the upgrade is going to wipe 
them out (most of them I assume)?

Thanks
Ken




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