Re: RSSO 9.1.03
We are now able to manually authenticate, i.e.. login jsp, but SSO is not working. Not sure what we are missing. We’ve had a ticket open with BMC for a while now but just crickets… From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Salman Shaikh Sent: Monday, October 30, 2017 9:05 PM To: arslist@ARSLIST.ORG Subject: Re: RSSO 9.1.03 CAUTION EXTERNAL EMAIL DO NOT open attachments or click on links from unknown senders or unexpected emails ** what is the error message you are getting while logging in ? turn on rsso debug level logging to check the exact issue. refer this doc - https://docs.bmc.com/docs/rsso91/troubleshooting-authentication-issues-662400152.html#Troubleshootingauthenticationissues-LDAPauthenticationissues https://docs.bmc.com/docs/rsso91/working-with-logs-662400165.html Thanks, Salman On Sat, Oct 21, 2017 at 12:55 AM, Moellmer, Matthew <matthew.moell...@53.com<mailto:matthew.moell...@53.com>> wrote: ** Hello all, We are in process of upgrading to 9.1.03 – We are stuck on RSSO. It is installed, we have applied and validated all SSL Cert, we have configured and tested with LDAP in RSSO Admin successfully. However, we are unable to authenticate into ARS unless we use ARS Bypass and static account. Any have this issue? -Matt This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ CAUTION EXTERNAL EMAIL DO NOT open attachments or click on links from unknown senders or unexpected emails This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
RSSO 9.1.03
Hello all, We are in process of upgrading to 9.1.03 - We are stuck on RSSO. It is installed, we have applied and validated all SSL Cert, we have configured and tested with LDAP in RSSO Admin successfully. However, we are unable to authenticate into ARS unless we use ARS Bypass and static account. Any have this issue? -Matt This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Job Opportunity
Hello Jo’el, Is this on location only or would remote be considered? -Matt From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jo'el Vick Sent: Saturday, February 04, 2017 1:54 PM To: arslist@ARSLIST.ORG Subject: Job Opportunity ** All, I have two unique positions available with a large government contractor, supporting a mission critical Navy program. These positions are on fully funded four year contract and we are currently interviewing qualified candidates. Please see additional information below. ITSM Suite System Administrator Location: Suitland, MD Salary: $85-93,000 Clearance: TS/SCI Position Description: The ITSM Suite System Administrator shall: Manage the functionality and efficiency of a group of computers running on one or more operating systems. Maintains the integrity and security of servers and systems. Sets up administrator and service accounts. Maintains system documentation Interacts with users and evaluates vendor product. Execute Remedy Suite Administration. Candidate shall have 5-8 years of directly related experience in systems administration and analysis. 3+ years experience with Remedy ITSM Suite Knowledge of help desk operations and fundamentals 2+ years IT experience in a Windows/UNIX environment. Certifications: Security+CE, OR CISSP and ITIL V3 ITSM Suite System Administrator/Engineer Location: Suitland, MD Salary: $92-112,000 Clearance: TS/SCI Positon Description: The ITSM Suite System Administrator shall: Manage the functionality and efficiency of a group of computers running on one or more operating systems. Maintains the integrity and security of servers and systems. Sets up administrator and service accounts. Maintains system documentation Interacts with users and evaluates vendor products. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery. Develops and monitors policies and standards for allocation related to the use of computing resources. May program in an administrative language. Experience in ADDM, implementing Remedy work flow, group policies, and user level permissions. Qualifications 8-10 years of directly related experience in systems administration and analysis. Candidate shall have 4+ years of IT experience in Windows Server Administration 4+ years expert experience with Remedy ITSM Suite administration and development 1 year of ADDM (BMC Discovery) Knowledge of Helpdesk operations and fundamentals Certifications: Security+CE, OR CISSP and ITIL V3 If you are in the job market or would like to know more, please send me a copy of your most recent resume and let me know when a good time to talk would be. Have a great day, I look forward to speaking with you! Jo’el Jo’el Vick (435-773-7985) IT Recruiter LinkedIn Profile: https://www.linkedin.com/in/jo-el-vick-85bbb52 This message and any attached documents contain information which may be confidential, subject to privilege or exempt from disclosure under applicable law. These materials are intended only for the use of the intended recipient. If you are not the intended recipient of this transmission, you are hereby notified that any distribution, disclosure, printing, copying, storage, modification or the taking of any action in reliance upon this transmission is strictly prohibited. Delivery of this message to any person other than the intended recipient shall not compromise or waive such confidentiality, privilege or exemption from disclosure as to this communication. If you have received this communication in error, please immediately notify the sender and delete the message from your system. _ARSlist: "Where the Answers Are" and have been for 20 years_ This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Creating a CI though SR
I have a request from a customer to automate the creation of a CI through submission/approval of a Service Request. Has anyone considered OR done this before? ...Matt This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Remedy Developer Needed- Full Time Cincinnati, OH
https://cvg53.ngahrhosting.com/Main/careerportal/Job_Profile.cfm?szOrderID=157762=1=remedy Apply through link above or send resume in response. DUTIES AND RESPONSIBILITIES: * Demonstrates proven experience developing and Implementing BMC REMEDY ITSM solutions * Analyzes, codes, tests and documents complex enhancements made to new and/or existing programs. * Experience deploying REMEDY 7.x or higher * Serves as an L3 escalation for production support. * Interprets business requirements and identifies solutions to meet business objectives. * Oversees the advanced troubleshooting and problem resolution functions for software products. * May be technical lead on larger projects and may act as project lead on smaller projects/development efforts. * Reviews and recommends vendor products, develops technical specifications and interfaces with other applications. * Acts as a liaison to define business requirements and/or problems and initiates maintenance of existing programs or designs of a new application. - Matthew Moellmer Lead Applications Developer matthew.moell...@53.com p 513.534.3366 This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Remedy Developer/Cincinnati, OH
Looking for Remedy Developer here in Cincinnati. - Full Time - 7.x and up (current version 8.1) - ITSM/SRM/SLM (current version 8.1) Link below for details https://cvg53.ngahrhosting.com/Main/careerportal/Job_Profile.cfm?szOrderID=157762=1=developer - Matthew Moellmer This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
AssetLifeCycleStatus AST:Attributes in 8.1
We are trying to add a value to Asset Lifecycle Status on Base Element and it results in error: Update Failed: Field does not exist on current form. I understand that status is now held on AST:Attributes in 8.1 and I have updated there, but we keep status in sync between CMDB and AST:Attributes via custom workflow. I have gone through all logs and an unable to determine where the system thinks the field does not exist, has anyone had this problem before and/or have any ideas? Thanks in advance all! Matthew Moellmer This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SSO against 7.5
I have one server in a server pool returning PLGN TID: 004324 RPC ID: 01 Queue: AREA Client-RPC: 390695 /* Thu Jul 11 2013 11:47:51.3220 */AREA.SSO INFO User NOT logging in from Mid-Tier IP Address. It thinks its coming from my desktop instead of mid-tier. This must be a simple fix, but I cant find it... compared against all other working servers, all config is good.. any thoughts? Matthew Moellmer This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SSO against 7.5
Yes.. In plugin logs can see areasso.cfg load the correct IPS's but thinks it is coming from my local machine instead of mid-tier From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Thursday, July 11, 2013 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: SSO against 7.5 ** Have you configured that server as a valid IP in the sso.cfg file on your Remedy server? On Thu, Jul 11, 2013 at 9:54 AM, Moellmer, Matthew matthew.moell...@53.commailto:matthew.moell...@53.com wrote: ** I have one server in a server pool returning PLGN TID: 004324 RPC ID: 01 Queue: AREA Client-RPC: 390695 /* Thu Jul 11 2013 11:47:51.3220 */AREA.SSO INFO User NOT logging in from Mid-Tier IP Address. It thinks its coming from my desktop instead of mid-tier. This must be a simple fix, but I cant find it... compared against all other working servers, all config is good.. any thoughts? Matthew Moellmer This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Plugin Fail/Wont load 8.1
Seeing an odd issue wondering if anyone can offer assistance? I have a plugin that will not load. I have verified the path and the file does exist. - I have commented out the original line in ar.cfg and created a new one in case I had a typo, same problem. - I have copied the dll from a working server, same problem */UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC Software\ARSystem\areahub.dll Matthew Moellmer Remedy Applications Development FTB This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Plugin Fail/Wont load 8.1
Yes, areadldap.dll is also there. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, May 21, 2013 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Plugin Fail/Wont load 8.1 ** Matthew, Do you by chance also have the arealdap.dll in your plugin lines? On Tue, May 21, 2013 at 6:46 AM, Moellmer, Matthew matthew.moell...@53.commailto:matthew.moell...@53.com wrote: ** Seeing an odd issue wondering if anyone can offer assistance? I have a plugin that will not load. I have verified the path and the file does exist. - I have commented out the original line in ar.cfg and created a new one in case I had a typo, same problem. - I have copied the dll from a working server, same problem */UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC Software\ARSystem\areahub.dll Matthew Moellmer Remedy Applications Development FTB This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Plugin Fail/Wont load 8.1
Got past this… it looks like the 7.5 dll was copied over to the 8.1 server. As soon as I replaced it with 8.1 things were fine. Thanks all for the ideas! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, May 21, 2013 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Plugin Fail/Wont load 8.1 ** Matthew, Include double quotes before the D and at the end of the line Regards Danny On 21 May 2013, at 13:46, Moellmer, Matthew matthew.moell...@53.commailto:matthew.moell...@53.com wrote: ** Seeing an odd issue wondering if anyone can offer assistance? I have a plugin that will not load. I have verified the path and the file does exist. - I have commented out the original line in ar.cfg and created a new one in case I had a typo, same problem. - I have copied the dll from a working server, same problem */UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC Software\ARSystem\areahub.dll Matthew Moellmer Remedy Applications Development FTB This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BMC Support/EOL
Hello all, I don't post a lot here but I do read a lot. Currently we are on version 7.5 which is scheduled for end of life 2nd qtr. 2013 I think. While trying to get a project moving and get the system upgraded I have found that we may not be given/granted all of the tools we need to make the move successfully. With that being said, has anyone dealt with BMC and falling out of support completely? This is something I haven't had to deal with in the past and if it comes down to it I am just wondering if any other customers have had to deal with this and what to expect. I am already working with BMC on this, so I am just looking for an outside opinion from others that may have dealt with this. Matthew Moellmer This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Support/EOL
7.6.04 is 2nd qtr 2015 from my understanding. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rackley, James Sent: Thursday, November 29, 2012 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Support/EOL Anyone know what the EOL is for 7.6.03? It came up in a meeting yesterday and I had no answer. v/r, Jim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, November 29, 2012 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Support/EOL Matthew, Going out of support can have many impacts. Depending on what your corporate direction is, and the criticality of your system, your company may have a policy that you MUST be up to date on patches/versions of software if for no other reason than security. They typically seem to want someone to escalate an issue to if a problem exists that is causing an outage. Neither of these would be possible if you stay on your current version beyond the EOL. Outside of that aspect of it, 7.5 was a stable version in general, and isn't prone to crashing on a regular basis, so if you drop out of support, then you aren't likely to have a system just dying on you regularily. On a separate note though, BMC in the past has required you to basically 'pay back rent' when you stop support, and then re-start at a later date...so the general 'savings' don't end up materializing if that is the thought behind potentially dropping support. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew Sent: Thursday, November 29, 2012 10:01 AM To: arslist@ARSLIST.ORG Subject: BMC Support/EOL ** Hello all, I don't post a lot here but I do read a lot. Currently we are on version 7.5 which is scheduled for end of life 2nd qtr. 2013 I think. While trying to get a project moving and get the system upgraded I have found that we may not be given/granted all of the tools we need to make the move successfully. With that being said, has anyone dealt with BMC and falling out of support completely? This is something I haven't had to deal with in the past and if it comes down to it I am just wondering if any other customers have had to deal with this and what to expect. I am already working with BMC on this, so I am just looking for an outside opinion from others that may have dealt with this. Matthew Moellmer This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 75. Users getting locked out
Users are successfully logging in to the system, however, when going into the incident management console are immediately locked out of the network… We can see that remedy is attempting to authenticate to the network again and sending user acct info with a null password through the USER log… BMC has also instrumented a debug arserver.exe to capture more information but that has not been helpful…. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Donald Morton Sent: Monday, June 14, 2010 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: 75. Users getting locked out ** How do you know it's sending a NULL password? Does the arplugin.log show that? Obviously, it is authenticating three times for one login attempt. I'd be curious to know if Remedy is trying to authenticate three times, or if some sort of AD gateway is doing it. Could it be trying each domain in turn and trying to determine the correct one, and getting the password wrong in all the other domains? Maybe by the time it gets to the right domain, you've used up all your attempts. On Jun 14, 2010, at 12:21 PM, Moellmer, Matthew matthew.moell...@53.com wrote: ** We can consistently recreate it through about a dozen users (others get locked out “sometimes”). Of the ones that get locked out consistently they simply login and open the incident management console… and voila, locked… That made us think maybe something related to licensing but all troubleshooting there also turned up empty. We have been working closely with IS to monitor exactly when it occurs and we can recreate it at will… BMC has been collecting log after log but I’m going on three weeks now…. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: Monday, June 14, 2010 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: 75. Users getting locked out ** Hi, Then can I ask is this happening when a person tried to login and it tries three times or is it where someone has already been logged on and then they try to do something and then they find they are locked out. We have found AR 7.5 sending authentication requests without a password which fails, then within a millisecond, it sends the password. Im starting to think its a “feature” Regards Danny This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated.
75. Users getting locked out
Using blank password/cross reference/NT Authentication users are able to login to the system but immediately after word get their network account locked... Has anyone run into this issue? Matthew Moellmer Fifth Third Bank Remedy Applications Development matthew.moell...@53.com 513.358.2027 This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 75. Users getting locked out
Thanks for the response Marcelo We can see that the lockout is coming from 3 failed attempts at login... According to the logs the account attempts to authenticate with a NULL password, this is sent from the same Remedy Server in which the user authenticates. Our only work around right now is setting static passwords which creating administrative nightmares for us Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Monday, June 14, 2010 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: 75. Users getting locked out ** I am experiencing this same issue but only when I'm logged into my production and dev box at the same time. And it doesn't happen all the time. When I look to see what is it locking the account, it only shows that the Kerberos ticket process locked my account... I still cannot figure out why it's locking. The good thing is that it doesn't happen to my users, just to me and only when logged into both environments. I wonder if it has to do with the data visualization fields within Remedy. (i.e. the flashboards on the Chg Mgmt Console)... mine sometimes gives me an 623 Auth error. There is a free utility called Alockout available on microsoft's website which may be helpful. Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Moellmer, Matthew Sent: Monday, June 14, 2010 9:42 AM To: arslist@ARSLIST.ORG Subject: 75. Users getting locked out ** Using blank password/cross reference/NT Authentication users are able to login to the system but immediately after word get their network account locked... Has anyone run into this issue? Matthew Moellmer Fifth Third Bank Remedy Applications Development matthew.moell...@53.com 513.358.2027 This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 75. Users getting locked out
Thanks for the response Tauf, We know the cause is multiple failed attempts, sending null passwords... and this doesn not happen on the mid-tier... only the thick client. Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, June 14, 2010 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: 75. Users getting locked out ** If your environment is Windows AD, then the AD admin should be able to tell you what the cause was (too many log in attempts, bad password). It could be some sort of policy setting which monitors the rate at which you log in to a system(s). On the mid tier side, you can check the session timeout to make sure it has a set value. The AUTH 623 error was happening to me and I had to reset my Mid Tier admin pw and the AR system pw in the Mid Tier config. The KB on BMC's site is: KB 20024728 Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Monday, June 14, 2010 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: 75. Users getting locked out I am experiencing this same issue but only when I'm logged into my production and dev box at the same time. And it doesn't happen all the time. When I look to see what is it locking the account, it only shows that the Kerberos ticket process locked my account... I still cannot figure out why it's locking. The good thing is that it doesn't happen to my users, just to me and only when logged into both environments. I wonder if it has to do with the data visualization fields within Remedy. (i.e. the flashboards on the Chg Mgmt Console)... mine sometimes gives me an 623 Auth error. There is a free utility called Alockout available on microsoft's website which may be helpful. Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Moellmer, Matthew Sent: Monday, June 14, 2010 9:42 AM To: arslist@ARSLIST.ORG Subject: 75. Users getting locked out ** Using blank password/cross reference/NT Authentication users are able to login to the system but immediately after word get their network account locked... Has anyone run into this issue? Matthew Moellmer Fifth Third Bank Remedy Applications Development matthew.moell...@53.com 513.358.2027 This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 75. Users getting locked out
Hi Danny, That's actually the first thing we tried as an effort to restrict anything outside of Remedy from trying to auth.. same issue Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: Monday, June 14, 2010 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: 75. Users getting locked out ** Try adding this to the ar.conf and restart External-Authentication-Return-Data-Capabilities: 31 Kind regards Danny This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 75. Users getting locked out
We can consistently recreate it through about a dozen users (others get locked out sometimes). Of the ones that get locked out consistently they simply login and open the incident management console... and voila, locked... That made us think maybe something related to licensing but all troubleshooting there also turned up empty. We have been working closely with IS to monitor exactly when it occurs and we can recreate it at will... BMC has been collecting log after log but I'm going on three weeks now From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett Sent: Monday, June 14, 2010 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: 75. Users getting locked out ** Hi, Then can I ask is this happening when a person tried to login and it tries three times or is it where someone has already been logged on and then they try to do something and then they find they are locked out. We have found AR 7.5 sending authentication requests without a password which fails, then within a millisecond, it sends the password. Im starting to think its a feature Regards Danny This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
User Lockouts 7.5
User Lockouts in 7.5 What we do know... when the server locks my users out it sends a NULL password in the authentication string... It's as if the cross-reference/NT authentication isn't picking up their network password?? Some users all of the time, when using their network password (null PW in people form) get locked out every single time they open the Incident Management Console. They do not get locked out if they open the incident form directly. Some users all of the time, when using their network password (null PW in people form) get locked out every single time they attempt to save or run a macro Some users some of the time get locked out at random times without rhyme or reason... Please help... any ideas... anything... this is escalated as high as it can go with BMC it's not going anywhere with them!!! Matthew Moellmer Fifth Third Bank Remedy Applications Development matthew.moell...@53.com 513.358.2027 This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Ad Hoc Approvals in 7.5
Using the out of box ad hoc approvals in 7.5 results in an error Remedy Application Service Error -- Cannot find first approver. I put in a defect with BMC and trying to get it escalated. Meanwhile, has anyone run into this? Anyone aware of a work around..? This is time critical for us. Matthew Moellmer Fifth Third Bank Remedy Applications Development matthew.moell...@53.com 513.358.2027 This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
7.5 Adhoc approvals
Manually adding an approver to the Change Module in 7.5 results in approvals being bypassed erroneously. You can test this by manually adding an approver and moving through the process flow. Has anyone dealt with this or found a work around? We have automated collector forms which rely on adhoc approvals and unable to get them to work... Matthew Moellmer Fifth Third Bank Remedy Applications Development matthew.moell...@53.com 513.358.2027 This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 Adhoc approvals
We actually don't use that button, but a collector form does allow our customer to select from a predefined list of approvers. Because the approver is still technically manually selected, we have to incorporate the adhoc process. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, February 08, 2010 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 Adhoc approvals ** Hi Matt, I can personally attest to this issue. It seems to me this is a bug. At this point, you have two options: 1. You can either disable adding ad-hoc users by hiding the button on the change form 2. You can fix this, which means a customization Adding ad-hoc users is totally discouraged (actually more like forbidden) from a change control/audit perspective. Ideally, any approver should be pre-defined in advance: that IS a best practice. So if you want to go with the option that will make your auditors happy, hide that button from the change form to prevent adding ad-hoc approvers. Of course this means that all your approvers need to be correctly pre-defined as per your approval processes. Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Moellmer, Matthew [matthew.moell...@53.com] Sent: Monday, February 08, 2010 2:02 PM To: arslist@ARSLIST.ORG Subject: 7.5 Adhoc approvals ** Manually adding an approver to the Change Module in 7.5 results in approvals being bypassed erroneously. You can test this by manually adding an approver and moving through the process flow. Has anyone dealt with this or found a work around? We have automated collector forms which rely on adhoc approvals and unable to get them to work... Matthew Moellmer Fifth Third Bank Remedy Applications Development matthew.moell...@53.com 513.358.2027 This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Oracle Case insensitive search:any proven easy way?
Build workflow to set all to upper on submit and search -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of surya4u Sent: Thursday, April 24, 2008 2:16 PM To: arslist@ARSLIST.ORG Subject: Oracle Case insensitive search:any proven easy way? We have implemented Remedy ITSM 7.1 on Oracle. Customer needs case insensitive searches!! is there any way other than using ALTER SESSION query,because there is proven performance impact. Best way is to go for SQL SERVER?? anyone know about easy way in oracle to make case insensitive search?anyone tried in real life?any impact with remedy performance? -- View this message in context: http://www.nabble.com/Oracle-Case-insensitive-search%3Aany-proven-easy-w ay--tp16851310p16851310.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Parenthesis
( 'Status' = ACTIVE) AND ('tmp_SurveyDate' = $NULL$) AND (( 'Q1' !=
$NULL$ ) AND ( 'Response 1' = $NULL$ )) OR (( 'Q2' != $NULL$ ) AND (
'Response 2' = $NULL$ ))
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, February 05, 2008 1:44 PM
To: arslist@ARSLIST.ORG
Subject: Parenthesis
**
I'm having a heck of a time trying to get this Run If statement
to work:
(( 'Status' = ACTIVE) AND ('tmp_SurveyDate' = $NULL$) AND (
'Q1' != $NULL$ ) AND ( 'Response 1' = $NULL$ )) OR (( 'Q2' != $NULL$
) AND ( 'Response 2' = $NULL$ ))
I want this filter to run if: (Q1 is not null and Response 1 is
Null) OR (Q2 is not Null or Response 2 is Null) but only if the Status
is Active and the tmp_SurveyDate is Null
No matter where I put my parenthesis, Remedy keeps putting them
where it wants to and it's running my filter even though the
tmp_SurveyDate field NOT Null.
Any ideas?
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
[EMAIL PROTECTED]
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