Re: Remedy vs. HelpStar
Check out altiris -- Sent from my BlackBerry Wireless Handheld -Original Message- From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Jun 01 07:22:46 2007 Subject: Remedy vs. HelpStar Our company is looking to see if there is another help desk product besides Remedy to use for ticketing. The primary reason for looking at another product is cost savings, as we will need to add a number of users/licenses to our existing Remedy system. Next week I begin my evaluation of HelpStar. I know the strength and extendibility of Remedy, and do not think a small product like HelpStar can compete. However, I still need to compare it objectively. Has anyone used and developed in HelpStar? Has anyone previously performed a side-by-side comparison with Remedy, and would be willing to compare notes? Any information would be helpful. Thanks. Stephen _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Form/Report showing total number of assigned, wip, resolved etc.
All, I am looking to create a form in remedy or a page within a form that will display a report dynamically that we currently produce manually using excel ( I know I wanted to throw stones too). Basically, I just need to know how to make a field in remedy that will do COUNT(Assigned = Tech Bench AND Tech = Joe.User). I know how to do this in crystal but crystal does not format like that real well. I think the best way to go is to just import an xls into remedy, use it as a background and create display fields over the fields they normally manually input. I realize this is simple but I cant seem to find the proper syntax to do it. Thanks, ARMY STRONG ! (remedy weak) John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax: 717-861-8414 CALL, FAX, or EMAIL the Pennsylvania National Guard Operations Desk and start a REMEDY Ticket for all RCAS issues or requests. Operations Desk Commercial: 717.861.2899 Operations Desk DSN: 312.491.2899 Operations Desk FAX: 717.861.8414 [EMAIL PROTECTED] Do not withhold good from those who deserve it, when it is in your power to act. Proverbs 3:27 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: COLSUM - How do I make a field show the sum of all tickets with a certain category or distict attribute ?
ALL, I am sure this is an easy one. I have a table that list all the tickets that meet a certain distinct attribute in this case a field called 'ServiceYesNo' Values In Service or Out of Service. The table displays fine but I don't want a list, all I want is a count. I am pretty sure I should use the COLSUM Function. I created an active link with a set fields, choosing the column and choosing COLSUM as the value. Oh great remedy gurus help this mere mortal that I may thwart the request for constant reporting data from my highers by giving them real time data..(Today IS Friday) THANKS !! John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax: 717-861-8414 CALL, FAX, or EMAIL the Pennsylvania National Guard Operations Desk and start a REMEDY Ticket for all RCAS issues or requests. Operations Desk Commercial: 717.861.2899 Operations Desk DSN: 312.491.2899 Operations Desk FAX: 717.861.8414 [EMAIL PROTECTED] Do not withhold good from those who deserve it, when it is in your power to act. Proverbs 3:27 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Flashboard Problem - Got to the bottom of it
All, Thank you to everyone that responded to help me (Axton, Fred, and others) with the Flashboard Problem where fields will not display over the flash board. Believe it or not it turned out to be a defect in the remedy software; I have a ticket in for them to develop a patch for the problem. Thanks, John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax: 717-861-8414 CALL, FAX, or EMAIL the Pennsylvania National Guard Operations Desk and start a REMEDY Ticket for all RCAS issues or requests. Operations Desk Commercial: 717.861.2899 Operations Desk DSN: 312.491.2899 Operations Desk FAX: 717.861.8414 [EMAIL PROTECTED] Do not withhold good from those who deserve it, when it is in your power to act. Proverbs 3:27 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Flashboards not cooperating.--- Remedy RANT ---
AXTON, Thank you for taking the time to respond to my issue. However, a simple difference between remedy admin and user does not solve my problem. If I cant put labels on flashboards then why use them at all. If anyone has any idea how to fix this I would appreciate the assistance, all I have gotten so far is the usual remedy level 2 troubleshooting which while helpful is stuff I already kinda (with humility I speaketh) know. If we have this many problems with change, I really am concerned about moving forward with the large BMC Purchase that we are looking into. I cant get simple answers to simple problems, I never had these problems with Altiris !! Ok, I am ranting sorry...but it's Friday so humor is allowed... John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax: 717-861-8414 CALL, FAX, or EMAIL the Pennsylvania National Guard Operations Desk and start a REMEDY Ticket for all RCAS issues or requests. Operations Desk Commercial: 717.861.2899 Operations Desk DSN: 312.491.2899 Operations Desk FAX: 717.861.8414 [EMAIL PROTECTED] Do not withhold good from those who deserve it, when it is in your power to act. Proverbs 3:27 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, May 22, 2007 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: Flashboards not cooperating. Might just be a limitation or difference in the way view fields are rendered in the client versus admin tool. I've seen the same thing before. In the flashboard object, do you have an advanced properties tab? If so, you can set some finer grained properties on the display properties, major/minor tick marks and lines, x/y axis label font size, color of the lines within the chart, etc. Axton Grams On 5/22/07, Mosco, John D. [EMAIL PROTECTED] wrote: I want to use vertical, horizontal lines and text boxes (im in version 6.x). I don't understand it if I pull the fields above the flashboard it shows, and I have already brought to front. It displays correctly in Admin but not in user. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, May 22, 2007 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboards not cooperating. What were you able to do with the text fields that you couldn't do with the flashboards axis labels? In 7.x (maybe for earlier versions), you can set the font type, size, style, etc for any of the text labels within the fb. Axton Grams On 5/22/07, Mosco, John D. [EMAIL PROTECTED] wrote: ** All, Have a flashboard that I built using bar graph to display certain variables of types of tickets. After building the flashboard I created text fields on top of it so I could label the bars and areas better. They display in remedy admin but not in user. Permissions are correct Views are correct It's brought to front, and yet it is sitting behind the flashboard, if I move the fields above the board they show. Any ideas ? John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax: 717-861-8414 CALL, FAX, or EMAIL the Pennsylvania National Guard Operations Desk and start a REMEDY Ticket for all RCAS issues or requests. Operations Desk Commercial: 717.861.2899 Operations Desk DSN: 312.491.2899 Operations Desk FAX: 717.861.8414 [EMAIL PROTECTED] Do not withhold good from those who deserve it, when it is in your power to act. Proverbs 3:27 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, May 22, 2007 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: AR Email Can't connect error?-FIXED Thanks, The Remedy Application Service password worked and is now connecting. Welton __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers
Re: Flashboards not cooperating.--- Remedy RANT ---
Yeah, that may be what I have to do, thanks, it just irritates me that I cannot do simple things I want to. Thanks Fred, John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax: 717-861-8414 CALL, FAX, or EMAIL the Pennsylvania National Guard Operations Desk and start a REMEDY Ticket for all RCAS issues or requests. Operations Desk Commercial: 717.861.2899 Operations Desk DSN: 312.491.2899 Operations Desk FAX: 717.861.8414 [EMAIL PROTECTED] Do not withhold good from those who deserve it, when it is in your power to act. Proverbs 3:27 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 24, 2007 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboards not cooperating.--- Remedy RANT --- John, Since it seems that in the User tool the FlashBoards field is always being placed on top of your fields have you tried something like putting the Flashboards field in a tab and having your fields outside of the tab on the main page? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, May 24, 2007 8:36 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboards not cooperating.--- Remedy RANT --- Sure, I wish I could help more with this one. What it sounds like is that there is a difference in how the view/trim fields are rendered between the admin and user tool. The best advice I can give in a case like this is to seek an alternate approach to accomplish the task at hand. What kind of labels are you looking to put on the fb? vertical/horizontal axis labels, legend labels, chart title, etc.? Fb should be able to accomodate these things natively without requiring the use of trim fields. If you group based on 2 values in your fb variable, individual chart titles are introduced, but your range of available chart types is narrowed down as well. Axton Grams On 5/24/07, Mosco, John D. [EMAIL PROTECTED] wrote: AXTON, Thank you for taking the time to respond to my issue. However, a simple difference between remedy admin and user does not solve my problem. If I cant put labels on flashboards then why use them at all. If anyone has any idea how to fix this I would appreciate the assistance, all I have gotten so far is the usual remedy level 2 troubleshooting which while helpful is stuff I already kinda (with humility I speaketh) know. If we have this many problems with change, I really am concerned about moving forward with the large BMC Purchase that we are looking into. I cant get simple answers to simple problems, I never had these problems with Altiris !! Ok, I am ranting sorry...but it's Friday so humor is allowed... John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax: 717-861-8414 CALL, FAX, or EMAIL the Pennsylvania National Guard Operations Desk and start a REMEDY Ticket for all RCAS issues or requests. Operations Desk Commercial: 717.861.2899 Operations Desk DSN: 312.491.2899 Operations Desk FAX: 717.861.8414 [EMAIL PROTECTED] Do not withhold good from those who deserve it, when it is in your power to act. Proverbs 3:27 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, May 22, 2007 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: Flashboards not cooperating. Might just be a limitation or difference in the way view fields are rendered in the client versus admin tool. I've seen the same thing before. In the flashboard object, do you have an advanced properties tab? If so, you can set some finer grained properties on the display properties, major/minor tick marks and lines, x/y axis label font size, color of the lines within the chart, etc. Axton Grams On 5/22/07, Mosco, John D. [EMAIL PROTECTED] wrote: I want to use vertical, horizontal lines and text boxes (im in version 6.x). I don't understand it if I pull the fields above the flashboard it shows, and I have already brought to front. It displays correctly in Admin but not in user. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, May 22, 2007 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboards not cooperating. What were you able to do with the text fields that you couldn't do with the flashboards axis labels? In 7.x (maybe for earlier versions), you can set the font type, size, style, etc for any of the text labels within the fb. Axton Grams On 5/22/07, Mosco, John D. [EMAIL PROTECTED] wrote: ** All, Have a flashboard that I built using bar graph to display certain
Re: Flashboards not cooperating.
All, I still have no answer on this. I built a flashboard with bar graphs, then used text fields and viertical lines to make it clear to read. They all appear to be behind the flashboard in Remedy User (6.X) but they are 'brought to front' in remedy admin. Any body know how to fix this ??? Thanks, John -Original Message- From: Mosco, John D. Sent: Tuesday, May 22, 2007 12:22 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Flashboards not cooperating. I want to use vertical, horizontal lines and text boxes (im in version 6.x). I don't understand it if I pull the fields above the flashboard it shows, and I have already brought to front. It displays correctly in Admin but not in user. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, May 22, 2007 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboards not cooperating. What were you able to do with the text fields that you couldn't do with the flashboards axis labels? In 7.x (maybe for earlier versions), you can set the font type, size, style, etc for any of the text labels within the fb. Axton Grams On 5/22/07, Mosco, John D. [EMAIL PROTECTED] wrote: ** All, Have a flashboard that I built using bar graph to display certain variables of types of tickets. After building the flashboard I created text fields on top of it so I could label the bars and areas better. They display in remedy admin but not in user. Permissions are correct Views are correct It's brought to front, and yet it is sitting behind the flashboard, if I move the fields above the board they show. Any ideas ? John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax: 717-861-8414 CALL, FAX, or EMAIL the Pennsylvania National Guard Operations Desk and start a REMEDY Ticket for all RCAS issues or requests. Operations Desk Commercial: 717.861.2899 Operations Desk DSN: 312.491.2899 Operations Desk FAX: 717.861.8414 [EMAIL PROTECTED] Do not withhold good from those who deserve it, when it is in your power to act. Proverbs 3:27 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, May 22, 2007 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: AR Email Can't connect error?-FIXED Thanks, The Remedy Application Service password worked and is now connecting. Welton __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Still having problems with Flashboards, anybody have any ideas ?
All, I still have no answer on this. I built a flashboard with bar graphs, then used text fields and viertical lines to make it clear to read. They all appear to be behind the flashboard in Remedy User (6.X) but they are 'brought to front' in remedy admin. Any body know how to fix this ??? I am unable to get an answer from remedy support right now because apparently our support contract ran out, which I am working on fixing. Thanks, John -Original Message- From: Mosco, John D. Sent: Tuesday, May 22, 2007 12:22 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Flashboards not cooperating. I want to use vertical, horizontal lines and text boxes (im in version 6.x). I don't understand it if I pull the fields above the flashboard it shows, and I have already brought to front. It displays correctly in Admin but not in user. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, May 22, 2007 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboards not cooperating. What were you able to do with the text fields that you couldn't do with the flashboards axis labels? In 7.x (maybe for earlier versions), you can set the font type, size, style, etc for any of the text labels within the fb. Axton Grams On 5/22/07, Mosco, John D. [EMAIL PROTECTED] wrote: ** All, Have a flashboard that I built using bar graph to display certain variables of types of tickets. After building the flashboard I created text fields on top of it so I could label the bars and areas better. They display in remedy admin but not in user. Permissions are correct Views are correct It's brought to front, and yet it is sitting behind the flashboard, if I move the fields above the board they show. Any ideas ? John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax: 717-861-8414 CALL, FAX, or EMAIL the Pennsylvania National Guard Operations Desk and start a REMEDY Ticket for all RCAS issues or requests. Operations Desk Commercial: 717.861.2899 Operations Desk DSN: 312.491.2899 Operations Desk FAX: 717.861.8414 [EMAIL PROTECTED] Do not withhold good from those who deserve it, when it is in your power to act. Proverbs 3:27 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, May 22, 2007 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: AR Email Can't connect error?-FIXED Thanks, The Remedy Application Service password worked and is now connecting. Welton __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Flashboards not cooperating.
All, Have a flashboard that I built using bar graph to display certain variables of types of tickets. After building the flashboard I created text fields on top of it so I could label the bars and areas better. They display in remedy admin but not in user. 1. Permissions are correct 2. Views are correct 3. It's brought to front, and yet it is sitting behind the flashboard, if I move the fields above the board they show. Any ideas ? John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax: 717-861-8414 CALL, FAX, or EMAIL the Pennsylvania National Guard Operations Desk and start a REMEDY Ticket for all RCAS issues or requests. Operations Desk Commercial: 717.861.2899 Operations Desk DSN: 312.491.2899 Operations Desk FAX: 717.861.8414 [EMAIL PROTECTED] Do not withhold good from those who deserve it, when it is in your power to act. Proverbs 3:27 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, May 22, 2007 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: AR Email Can't connect error?-FIXED Thanks, The Remedy Application Service password worked and is now connecting. Welton __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Flashboards not cooperating.
I want to use vertical, horizontal lines and text boxes (im in version 6.x). I don't understand it if I pull the fields above the flashboard it shows, and I have already brought to front. It displays correctly in Admin but not in user. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, May 22, 2007 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboards not cooperating. What were you able to do with the text fields that you couldn't do with the flashboards axis labels? In 7.x (maybe for earlier versions), you can set the font type, size, style, etc for any of the text labels within the fb. Axton Grams On 5/22/07, Mosco, John D. [EMAIL PROTECTED] wrote: ** All, Have a flashboard that I built using bar graph to display certain variables of types of tickets. After building the flashboard I created text fields on top of it so I could label the bars and areas better. They display in remedy admin but not in user. Permissions are correct Views are correct It's brought to front, and yet it is sitting behind the flashboard, if I move the fields above the board they show. Any ideas ? John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax: 717-861-8414 CALL, FAX, or EMAIL the Pennsylvania National Guard Operations Desk and start a REMEDY Ticket for all RCAS issues or requests. Operations Desk Commercial: 717.861.2899 Operations Desk DSN: 312.491.2899 Operations Desk FAX: 717.861.8414 [EMAIL PROTECTED] Do not withhold good from those who deserve it, when it is in your power to act. Proverbs 3:27 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, May 22, 2007 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: AR Email Can't connect error?-FIXED Thanks, The Remedy Application Service password worked and is now connecting. Welton __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Windows Vista Question
Tim, You can not install SQL Server 2005 on a client OS, you can install the express version which has allot of the functionality but like mysql has allot of limitations and very limited administrative functionality (mostly its frustrating). Regarding Vista, We are staying away from it until at least SP1 (so I hear), I can not find any reason to move to it the only real benefit I see with it is it is prettier which is no reason to migrate. Like NT before SP4, 2K before SP3, and XP before SP1 (or arguable SP2) it is basically not worth it but hey if you like graphics (Dont get me started on Remedy) John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 'We the people' From: Action Request System discussion list(ARSList) on behalf of Heider, Stephen Sent: Wed 3/14/2007 7:48 AM To: arslist@ARSLIST.ORG Subject: Re: Windows Vista Question ** Timothy, There is an issue with installing SQL Server 2005 and Vista. SP2 for SQL is supposed to correct this but it didn't work on my computer. There is also an issue with Visual Studio 2005 and Vista. A VS patch was recently released but it didn't work. My computer and video card are new and fully compatible with Vista, so it's not a hardware issue. I have been running Office 2007 and Vista Ultimate 64-bit since Vista RTM and Office RTM were released last November. Because of the lack of stability and the incompatibilities I have decided to get rid of it. This week I went back to Windows XP. In my opinion and based on my experience Vista is not ready yet. I will probably wait until SP1 is released before looking at Vista again. On a related note, since you have multiple instances of ARS running on your notebook, the free Virtual PC 2007 is good and will run on Vista. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Button Sent: Tuesday, March 13, 2007 5:47 PM To: arslist@ARSLIST.ORG Subject: Windows Vista Question ** OK.here is a question. I am a consultant who carries around multiple ARSERVER instances on my Laptop. I have a 5x, and 7x server loaded on a Windows XP laptop. I already am aware of the client limitations; but are there limitations to AR System Server living on a Vista machine with say SQL Server?? Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problems connecting to Oracle following 10g client install...
Brian, Upgrading Oracle in General is not a good idea, you would probably do better to do an export of your data, install Oracle 10G (if remedy supports it) and pull your data back in. I am not sure of the differences between 5 and 7 with 9.2 but the differences between 9 and 10 are numerous. John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 'We the people' From: Action Request System discussion list(ARSList) on behalf of [EMAIL PROTECTED] Sent: Tue 2/6/2007 7:05 AM To: arslist@ARSLIST.ORG Subject: Re: Problems connecting to Oracle following 10g client install... Rick, I tried upgrading an oracle 9.2 database from version 5.1.2 to 7.0.1 on my laptop. I installed the Oracle 10g client and used this as instructed. I could never get the service to start. It would always time out. I watched what Remedy was up to through Enterprise Manager and could see it talking to the database, presumably trying to build its cache. It would keep starting more and more connections. It was driving me crazy until I was advised by a colleague that you cannot upgrade from 5.1.2 to 7.0.1. You have to go through version 7.0.0 first. I don't know what the problem is though. I have now done an install of 7.0.0 over my 7.0.1 and it starts ok. I have yet to upgrade this to 7.0.1 though through lack of free time. I also want to restore the database back to 5.1.2 and try the upgrade to 7.0.0 and then 7.0.1 to see what the result is. But have yet to find the time! Brian Bishop -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: 05 February 2007 17:59 To: arslist@ARSLIST.ORG Subject: Re: Problems connecting to Oracle following 10g client install... Thanks for the quick reply. I pasted a copy of tnsnames.ora in the new 10g \Network\Admin folder, but am still getting the same error. tnsping shows the correct use of sqlnet.ora and tnsnames.ora, so that looks good. Not sure what to try next. rp On Feb 5, 12:13 pm, Grooms, Frederick W [EMAIL PROTECTED] wrote: Usually each client has it's own tnsnames.ora file. Check the client install folder\Network\Admin for a tnsnames.ora file. You may need to copy the 9i one into the 10g folder. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Monday, February 05, 2007 11:03 AM To: [EMAIL PROTECTED] Subject: Problems connecting to Oracle following 10g client install... Hello all, Windows 2000 AS Ora 9i ARS 5.1.2 upgraded to 7.0.1 I installed the 10g client, but am unable to start arserver following the 7.0.1 upgrade. Found no errors in the install log, but found the following in the arerror.log Mon Feb 05 11:13:38 2007 ORA-06401: NETCMN: invalid driver designator Mon Feb 05 11:13:38 2007 390600 : Cannot initialize contact with SQL database (ARERR 551) Mon Feb 05 11:13:38 2007 Stop server Mon Feb 05 11:13:38 2007 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) I can connect via SQL Plus as ARAdmin. I have my old 9i client installed, and tnsnames.ora is in the 9i path. Was the 10g client installation supposed to create a new or modify the old tnsnames.ora file? Tia, Rick ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Reports
All, I am trying to create a report showing count of all open tickets sorted by Group\Technician\Status, is there any guide out there than can help with general reporting ? Thanks, John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy: SQL Configuration and Optimization
All, Does anyone know of an SQL Configuration and Optimization guide specifically for Remedy ? I Thanks, John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax: 717-861-8414 'We the people' ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Malloc Error
Alex, We had the same error on our server, it turned out to be an error with the print spoller service hanging, try disabling the print spooler service and see what that does. My contact info is below if you have further questions. John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax: 717-861-8414 'We the people' -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alex Straph Sent: Tuesday, January 16, 2007 12:46 PM To: arslist@ARSLIST.ORG Subject: Malloc Error One of our servers have developed a Malloc Error (ARERR 300) whenever we try to do some maintenance work on the server. This includes taking a definitions file download of all workflow. Normally, we usually don't have any issues but the error has been hitting us since yesterday. No other details are given with this message We are using a Windows 2003 Server with MSSQL 2005 with 4 GB of RAM. Our database is set up so that the max memory it takes up is 1 GB. Does anyone have any ideas why this error is happening? Thanks. Alex _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy and Altiris Intetgration
All, I recently installed and configured the Altiris Connector for Remedy and am successfully pulling data into remedy from Altiris. I was looking to see if others were doing this so we could collaborate on best practices, advice, share forms and ideas etc. Thanks, John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax: 717-861-8414 'We the people' ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy: Disaster Recovery - Data Exports
** All, I am trying to find the best way to make sure that I have a good disaster revovery plan. I already set up SQL Backups full and diff etc. From my class two weeks ago (admin 2) it seems the best way to be able to bring your data back though is to do a data export and then import. Is there anyway to automate this on a schedule or do I need to have my junior admins just do this every day ? Thanks, John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax:717-861-8414 'We the people' __20060125___This posting was submitted with HTML in it___
Remedy Admin: Where do I go from here ?
** All, I just returned from Remedy Admin 2 (ver.7); I have basically been winging it for nearly 2 years now and finally got some training. Can anyone please direct me to resources beyond the two books I took away from the class ? Things that you have found helpful etc. Thanks, John Mosco W01/GS-11 IT Coordinator Customer Support Manager Pennyslvania Army National Guard JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax:717-861-8414 'We the people' __20060125___This posting was submitted with HTML in it___
