RE: Question about parent groups

[Narayanan, Radhika]

Hi,

Can you please share your experiences on updating parent group for existing 
Companies on a production environment, in terms of how long did hierarchical 
group update take and how did you plan to update parent groups for many 
companies?

Thanks
Radhika Narayanan

From: ARSList  On Behalf Of LJ LongWing
Sent: Friday, February 8, 2019 8:14 PM
To: ARSList 
Subject: Re: Question about parent groups

Levi,
That is a valid defect and is associated to hierarchical groups, it's open and 
listed as 'in progress'

On Thu, Feb 7, 2019 at 8:30 PM Lippincott, Levi (OMA-GIS) 
mailto:levi.lippinc...@interpublic.com>> wrote:
Radhika,

I’m unable to find the defect now, I just emailed back on my support ticket to 
find out what’s going on and if they gave me the wrong defect ID, when I hear 
back I’ll let you know.

I’ll share the case details I opened.

Subject: Parent Group Members Unable to Modify Tickets for Child Groups

Description: We setup a Parent Group following the instructions here: 
https://docs.bmc.com/docs/ars91/en/using-a-parent-group-for-permissions-inheritance-609073717.html<https://urldefense.proofpoint.com/v2/url?u=https-3A__docs.bmc.com_docs_ars91_en_using-2Da-2Dparent-2Dgroup-2Dfor-2Dpermissions-2Dinheritance-2D609073717.html=DwMFaQ=H50I6Bh8SW87d_bXfZP_8g=blQKSsGpUV3vEddB0ufOi2izy5lUOikNQGO3le4xQkw=fBHm-Flfmthmp1l5eXLIU9J-TOOBr-bAOAvlnOce858=DRr58tJOfqRLYxniWNWpkWIXcuWUAf8RPnOYlZpRH9w=>
And then here: 
https://docs.bmc.com/docs/ars91/en/controlling-access-to-requests-for-hierarchical-groups-609073689.html#Controllingaccesstorequestsforhierarchicalgroups-82480<https://urldefense.proofpoint.com/v2/url?u=https-3A__docs.bmc.com_docs_ars91_en_controlling-2Daccess-2Dto-2Drequests-2Dfor-2Dhierarchical-2Dgroups-2D609073689.html-23Controllingaccesstorequestsforhierarchicalgroups-2D82480=DwMFaQ=H50I6Bh8SW87d_bXfZP_8g=blQKSsGpUV3vEddB0ufOi2izy5lUOikNQGO3le4xQkw=fBHm-Flfmthmp1l5eXLIU9J-TOOBr-bAOAvlnOce858=eQgbDw9CnyzSLYO3z2mwvugImYHqTHrTHRcS8OCdU_s=>
This is on the HPD:Help Desk form. Members of the Parent Group are unable to 
modify tickets without receiving this error:
"You do not have the authority to modify incident, """INC03459208""". You 
must be a member or an associate member of either the owner group () or the assigned group (). (ARERR 1291018)"


We went back and forth on this for a while until they realized the Parent 
Groups permissions were not effectively trickling down like the documentation 
says it should and they were going to fix it for 19.02.

I’ll send an update once I hear back from BMC.

Levi


From: ARSList mailto:arslist-boun...@arslist.org>> 
On Behalf Of Narayanan, Radhika
Sent: Thursday, February 7, 2019 9:06 PM
To: ARSList mailto:arslist@arslist.org>>
Subject: [EXTERNAL] RE: Question about parent groups

Hi,

Can you please share the description of defect id SW00552883 on parent groups?

Thanks
Radhika

From: ARSList mailto:arslist-boun...@arslist.org>> 
On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Thursday, February 7, 2019 5:03 AM
To: ARSList mailto:arslist@arslist.org>>
Subject: Re: Question about parent groups

Parent Groups are not working the way they are supposed to there is an open 
defect on this I reported and is being worked on.

SW00552883

I'm told it will be resolved in 19.02.
Sent from my iPhone

On Feb 6, 2019, at 5:23 PM, Fawver, Dustin 
mailto:faw...@mail.etsu.edu>> wrote:
LJ,

I had not considered that because I’m not at all familiar with it.  I was 
concerned at the time about having to update the group names on user profiles 
(a custom form), “Assigned to Group” field on tickets, string values in 
workflow and such.  I didn’t want things to break.  Amazingly enough, nothing 
broke, aside from these field accessibility issues.  As of now, I’m getting 
around this issue by adding folks to the old group.  Management would like for 
those old names to be removed as soon as I can find a feasible way of doing so.

Another factor that came into play is that when these groups were created eons 
ago, their group IDs were < 1000.  That range is now in the BMC restricted 
airspace.  I felt it best to have the new group IDs within the acceptable 
range.  I was thinking that if I also changed the group IDs for the old groups 
as well as the names, that would definitely meant having to touch the forms.

I hope this makes sense.
Thanks!
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu<mailto:itsh...@etsu.edu>
<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.etsu.edu_helpdesk=DwMGaQ=Ftw_YSVcGmqQBvrGwAZugGylNRkk-uER0-5bY94tjsc=DnVIGSEzlRIXfZATPlRnwApWkmEhQz97sCzMg1WKoKg=EJizdLriltgwcJGGOBPJTIx6r4MedvpoG1DOjrE2nhA=WcPcmh2UObHoPsuTWueWkodYeHomyK0Pbe0mBpxPmws=>

From: ARSList mailto:arslist-boun...@arslist.org>> 
On Behalf Of LJ LongWing
Sent: Wednesday, February 06, 2019 6:04 PM
To: ARSList mailto:a

RE: Question about parent groups

[Narayanan, Radhika]

Thank you Levi for the description.

Thanks
Radhika Narayanan

From: ARSList  On Behalf Of Lippincott, Levi 
(OMA-GIS)
Sent: Friday, February 8, 2019 8:58 AM
To: ARSList 
Subject: RE: Question about parent groups

Radhika,

I’m unable to find the defect now, I just emailed back on my support ticket to 
find out what’s going on and if they gave me the wrong defect ID, when I hear 
back I’ll let you know.

I’ll share the case details I opened.

Subject: Parent Group Members Unable to Modify Tickets for Child Groups

Description: We setup a Parent Group following the instructions here: 
https://docs.bmc.com/docs/ars91/en/using-a-parent-group-for-permissions-inheritance-609073717.html<https://urldefense.proofpoint.com/v2/url?u=https-3A__docs.bmc.com_docs_ars91_en_using-2Da-2Dparent-2Dgroup-2Dfor-2Dpermissions-2Dinheritance-2D609073717.html=DwQGaQ=H50I6Bh8SW87d_bXfZP_8g=blQKSsGpUV3vEddB0ufOi2izy5lUOikNQGO3le4xQkw=wxf1x_Xczv_aVM8FMV1FJdI3jDpJ2yXkOFQ_a-1G9Sw=Zul9-udm0MhrQq2dgmtsbPijgmzAr7CZlIbt_dSv0WA=>
And then here: 
https://docs.bmc.com/docs/ars91/en/controlling-access-to-requests-for-hierarchical-groups-609073689.html#Controllingaccesstorequestsforhierarchicalgroups-82480<https://urldefense.proofpoint.com/v2/url?u=https-3A__docs.bmc.com_docs_ars91_en_controlling-2Daccess-2Dto-2Drequests-2Dfor-2Dhierarchical-2Dgroups-2D609073689.html-23Controllingaccesstorequestsforhierarchicalgroups-2D82480=DwQGaQ=H50I6Bh8SW87d_bXfZP_8g=blQKSsGpUV3vEddB0ufOi2izy5lUOikNQGO3le4xQkw=wxf1x_Xczv_aVM8FMV1FJdI3jDpJ2yXkOFQ_a-1G9Sw=uca2mwFop3go58LeZdgME8UFxKBMWVPqsoHcGd78JYE=>
This is on the HPD:Help Desk form. Members of the Parent Group are unable to 
modify tickets without receiving this error:
"You do not have the authority to modify incident, """INC03459208""". You 
must be a member or an associate member of either the owner group () or the assigned group (). (ARERR 1291018)"


We went back and forth on this for a while until they realized the Parent 
Groups permissions were not effectively trickling down like the documentation 
says it should and they were going to fix it for 19.02.

I’ll send an update once I hear back from BMC.

Levi


From: ARSList mailto:arslist-boun...@arslist.org>> 
On Behalf Of Narayanan, Radhika
Sent: Thursday, February 7, 2019 9:06 PM
To: ARSList mailto:arslist@arslist.org>>
Subject: [EXTERNAL] RE: Question about parent groups

Hi,

Can you please share the description of defect id SW00552883 on parent groups?

Thanks
Radhika

From: ARSList mailto:arslist-boun...@arslist.org>> 
On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Thursday, February 7, 2019 5:03 AM
To: ARSList mailto:arslist@arslist.org>>
Subject: Re: Question about parent groups

Parent Groups are not working the way they are supposed to there is an open 
defect on this I reported and is being worked on.

SW00552883

I'm told it will be resolved in 19.02.
Sent from my iPhone

On Feb 6, 2019, at 5:23 PM, Fawver, Dustin 
mailto:faw...@mail.etsu.edu>> wrote:
LJ,

I had not considered that because I’m not at all familiar with it.  I was 
concerned at the time about having to update the group names on user profiles 
(a custom form), “Assigned to Group” field on tickets, string values in 
workflow and such.  I didn’t want things to break.  Amazingly enough, nothing 
broke, aside from these field accessibility issues.  As of now, I’m getting 
around this issue by adding folks to the old group.  Management would like for 
those old names to be removed as soon as I can find a feasible way of doing so.

Another factor that came into play is that when these groups were created eons 
ago, their group IDs were < 1000.  That range is now in the BMC restricted 
airspace.  I felt it best to have the new group IDs within the acceptable 
range.  I was thinking that if I also changed the group IDs for the old groups 
as well as the names, that would definitely meant having to touch the forms.

I hope this makes sense.
Thanks!
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu<mailto:itsh...@etsu.edu>
<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.etsu.edu_helpdesk=DwMGaQ=Ftw_YSVcGmqQBvrGwAZugGylNRkk-uER0-5bY94tjsc=DnVIGSEzlRIXfZATPlRnwApWkmEhQz97sCzMg1WKoKg=EJizdLriltgwcJGGOBPJTIx6r4MedvpoG1DOjrE2nhA=WcPcmh2UObHoPsuTWueWkodYeHomyK0Pbe0mBpxPmws=>

From: ARSList mailto:arslist-boun...@arslist.org>> 
On Behalf Of LJ LongWing
Sent: Wednesday, February 06, 2019 6:04 PM
To: ARSList mailto:arslist@arslist.org>>
Subject: [EXTERNAL] Re: Question about parent groups

Dustin,
I know this doesn't answer your question, but did you consider using the 
DataWizard to actually change the names instead of creating a whole new 
architecture?

On Wed, Feb 6, 2019 at 3:59 PM Fawver, Dustin 
mailto:faw...@mail.etsu.edu>> wrote:
Greetings!

Management wanted me to change the name of some groups, som

RE: Question about parent groups

[Narayanan, Radhika]

Hi,

Can you please share the description of defect id SW00552883 on parent groups?

Thanks
Radhika

From: ARSList  On Behalf Of Lippincott, Levi 
(OMA-GIS)
Sent: Thursday, February 7, 2019 5:03 AM
To: ARSList 
Subject: Re: Question about parent groups

Parent Groups are not working the way they are supposed to there is an open 
defect on this I reported and is being worked on.

SW00552883

I'm told it will be resolved in 19.02.
Sent from my iPhone

On Feb 6, 2019, at 5:23 PM, Fawver, Dustin 
mailto:faw...@mail.etsu.edu>> wrote:
LJ,

I had not considered that because I’m not at all familiar with it.  I was 
concerned at the time about having to update the group names on user profiles 
(a custom form), “Assigned to Group” field on tickets, string values in 
workflow and such.  I didn’t want things to break.  Amazingly enough, nothing 
broke, aside from these field accessibility issues.  As of now, I’m getting 
around this issue by adding folks to the old group.  Management would like for 
those old names to be removed as soon as I can find a feasible way of doing so.

Another factor that came into play is that when these groups were created eons 
ago, their group IDs were < 1000.  That range is now in the BMC restricted 
airspace.  I felt it best to have the new group IDs within the acceptable 
range.  I was thinking that if I also changed the group IDs for the old groups 
as well as the names, that would definitely meant having to touch the forms.

I hope this makes sense.
Thanks!
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu


From: ARSList mailto:arslist-boun...@arslist.org>> 
On Behalf Of LJ LongWing
Sent: Wednesday, February 06, 2019 6:04 PM
To: ARSList mailto:arslist@arslist.org>>
Subject: [EXTERNAL] Re: Question about parent groups

Dustin,
I know this doesn't answer your question, but did you consider using the 
DataWizard to actually change the names instead of creating a whole new 
architecture?

On Wed, Feb 6, 2019 at 3:59 PM Fawver, Dustin 
mailto:faw...@mail.etsu.edu>> wrote:
Greetings!

Management wanted me to change the name of some groups, some majorly and some 
not so much.  So I created the new groups and made them the parent of the 
respective old group.  According to 
https://docs.bmc.com/docs/itsm91/hierarchical-groups-using-a-parent-group-for-permission-inheritance-608490644.html,
 it says that all permissions assigned to a child group are passed on to its 
parent group.  However, what I’m seeing is that if a user account is a member 
of the parent group but not the child group, some elements of certain forms are 
inaccessible for that user account.

I was expecting that parent groups would be able to access things that the 
child groups can access.  Isn’t it supposed to work that way, or am I going to 
have to touch the forms and fields in Dev Studio and adjust permissions?
Thanks!
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu


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RE: Do 300,000 companies fit?

[Narayanan, Radhika]

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Narayanan, Radhika
Sent: 16 August 2015 15:28
To: arslist@ARSLIST.ORG
Subject: Do 300,000 companies fit?

Hi,

After loading 300,000 companies to COM:Company form in ITSM 8.1.02 Patch 1 
(Windows 2012/SQL Server 2012) that also created 300,000+ Groups in the Group 
form and group cache, when AR Server service was restarted , it fails to come 
up !

Is 300,000 too many groups for the AR Server?

SQL Log during service start shows AR Server is loading group_cache table. 
Armonitor.log shows the server pausing for 15 minutes each time and only on the 
4th retry the arserver.exe comes up. However, Developer Studio doesn't open and 
throws an error "RPC Timed out. Timeout during data retrieval due to busy 
server."

Is 300,000 Companies/Groups too many? We have to be able to create incidents 
against the 300,000 customer companies in ITSM. Is there an alternative?

Thanks
Radhika
+44 20718 25880





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Phase 3 Filter action threw ARERR and deleted record from form

[Narayanan, Radhika]

Hi,

I was under the impression that if a Phase 3 action on a submit filter met with 
ARERR error, then the submitted record will still be present on the form , will 
not get deleted or rolled back. However, I observed quite the contrary on ARS 
8.1.02.  Have you come across this before and how did you overcome?

I have a custom form on ITSM 8.1.02. Another system creates records into the 
custom form by consuming Remedy's web service [USER: webservices.user]. A 
filter on submit on the custom form has a Run process action  that executes a  
batch file. The batch file uses BMC javadataimport utility to import status 
into the same record that was just submitted [User: import.user]. Merge filters 
fire when that particular status value is set. One of the merge filters met 
with ARERR. After that the record submitted also got deleted ! Is this expected 
behavior?

> 1: Push Fields -> "SRM:SMI:InboundTxn_inbound-notify-ack`!" (ARERR 
> 286)
    Error while performing filter action: Error 286
    Filter "SRM:SMI:InboundTxn_inbound-notify-ack`!": No enabled 
error handler
End of filter processing (phase 1) -- Operation - MERGE on SRM:SMI:StagingForm 
- TSF13524329

*/DELETE FROM T3636 WHERE C1 = 'TSF13524329'

Thanks,
Radhika Narayanan
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RE: Regarding MS SQL Server to Oracle Migration

[Narayanan, Radhika]

Hi,

Is Alderstone CMT DB Migration solution also capable of migrating data from 
non-unicode SQL Server to Unicode SQL Server ?

Previous arlist posts recommend not to carry out DB migration to convert 
non-unicode to Unicode, instead install AR fresh with unicode and then use Java 
API to migrate data. However, to migrate ~400 GB data through Java API will 
need many months of time !

Thanks,
Radhika Narayanan

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Mohamed 
Kamruzzaman
Sent: Monday, March 05, 2018 10:35 PM
To: ARSList
Subject: Re: Regarding MS SQL Server to Oracle Migration

Hi Vinod,

Hope you are well. This is a scenario we have helped many customers with. As 
Gavin mentioned the Alderstone CMT solution can migrate data from MSSQL to 
Oracle at the database level maintaining all relationships and data integrity 
as well as doing all necessary conversation for the database particulars.

We had one customer who spent 12 months trying to develop and model the Remedy 
data model, after which they reached out to us and we were able to migrate from 
SQL to Oracle in a couple of months.

Let me know if this is of interest. Feel free to reach out.

Thanks
Mohamed

——
Mohamed Kamruzzaman
Alderstone Consulting
Personal Meeting 
Room
mobile: +1 650 308 4633
skype: mkamruzzaman
email: 
mohamed.kamruzza...@alderstone.com

Revolutionise your management of BMC Remedy ITSM Services with 
CMT

On 5 Mar 2018, at 6:03 PM, Gavin Coleman 
> wrote:

Have you looked at Alderstone's CMT product? I've used this before and can 
recommend it. It's blindingly fast and can perform data transformation as well.

https://www.alderstone.com



On 5 Mar 2018 4:55 pm, "Vinod Gaidhani" 
> wrote:
Hi Team,

We are planning to migrate from Microsoft to Linux [8.1 to 9.1] and as part of 
this, we will have to move to Oracle as well. Can anyone please share 
approach/experience of doing this at Database level using DBA utilities. Or 
there is no otherways but do it at API level only because of the way data 
handled in both databases [for LOBs/etc]

We have explored multiple tools which handles this at API level but 650GB data 
seems to be lot to be handled and verify by any tools out there.

Thanks,
Vinod Gaidhani.


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RE: How does Non-Unicode AR Server handle AREA LDAP authentication having unicode characters in CN ?

[Narayanan, Radhika]

Hi,

Thank you. I’m trying to reproduce this error on non-unicode ARS 9.1.03. If it 
gives the same error there due to AREA Plugin defect, perhaps it will be fixed 
on 9.1.03 ?

Thanks,
Radhika Narayanan

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing
Sent: Sunday, March 04, 2018 9:51 PM
To: ARSList
Subject: Re: How does Non-Unicode AR Server handle AREA LDAP authentication 
having unicode characters in CN ?

Radhika,
Ultimately the only thing that matters is the login name, so the CN in AD 
shouldn't matter, but apparently, everyone else is working but the unicode ones 
aren't?...if that's the case you may be dealing with a defect in the AREA 
pluginunfortunately for you, the version that you are on is no longer 
supported from a 'code fix' perspectiveso I'm not sure you are going to be 
able to get this working without doing either data cleanup to remove all of the 
unicode characters, or potentially converting to unicode 
yourselfunfortunately, if the problem is in the area plugin in relation to 
unicode, converting to unicode for Remedy might not help you out...

On Thu, Feb 22, 2018 at 7:34 AM, Narayanan, Radhika 
<radhika.naraya...@cgi.com<mailto:radhika.naraya...@cgi.com>> wrote:
Hi,

We’ve a non-unicode AR Server. Remedy Login Ids are in English only both on AD 
and AR Server.
Where the Active Directory had First or Last Name with Unicode character such 
as Vytautas Morkūnas, the corresponding name will be held in ITSM CTM:People 
form as Vytautas Morknas (ARS can’t store the Unicode character ū as it is 
currently installed as non-unicode). When this user logs in with correct AD 
password,  he/she gets Authentication failed.

In AREA Configuration, User Search Filter = sAMAccountName=$\USER$. In the AREA 
Plugin Log, we see that bind is successful for login id = abc1234 and AD 
returns the following : CN=Morkūnas\, Vytautas 
(abc1234),OU=Users,OU=xx,OU=yy,OU=zz,DC=xyz.
Even though bind is successful, AR still throws authentication failed error. Is 
it because AREA Plugin or ARS is unable to read the Unicode character in CN 
?CN=Morkūnas\, Vytautas (abc1234). Please suggest how to get authenticated 
successfully.

Environment: ARS & ITSM 8.1.02
Non-Unicode Setup.

Thanks,
Radhika Narayanan

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How does Non-Unicode AR Server handle AREA LDAP authentication having unicode characters in CN ?

[Narayanan, Radhika]

Hi,

We’ve a non-unicode AR Server. Remedy Login Ids are in English only both on AD 
and AR Server.
Where the Active Directory had First or Last Name with Unicode character such 
as Vytautas Morkūnas, the corresponding name will be held in ITSM CTM:People 
form as Vytautas Morknas (ARS can’t store the Unicode character ū as it is 
currently installed as non-unicode). When this user logs in with correct AD 
password,  he/she gets Authentication failed.

In AREA Configuration, User Search Filter = sAMAccountName=$\USER$. In the AREA 
Plugin Log, we see that bind is successful for login id = abc1234 and AD 
returns the following : CN=Morkūnas\, Vytautas 
(abc1234),OU=Users,OU=xx,OU=yy,OU=zz,DC=xyz.
Even though bind is successful, AR still throws authentication failed error. Is 
it because AREA Plugin or ARS is unable to read the Unicode character in CN 
?CN=Morkūnas\, Vytautas (abc1234). Please suggest how to get authenticated 
successfully.

Environment: ARS & ITSM 8.1.02
Non-Unicode Setup.

Thanks,
Radhika Narayanan
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RE: Session Clock on browser status bar

[Narayanan, Radhika]

Hi,

When I login directly to one of the Mid-tier servers , I’m able to view the 
session clock on status bar. But when I login through the Mid-tier Load 
balancer, then I’m unable to view session clock on browser!! I just noticed 
this.

As you said, Show Status Bar is already set to Yes on User preference record.

Thanks,
Radhika Narayanan
M: +91 7349776359 | Ext: 8073119
Out of Office:  Feb 19 -22 (IST Afternoon Only),  Mar 12 - 15

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Vinod Gaidhani
Sent: Friday, February 16, 2018 8:59 PM
To: ARSList
Subject: Re: Session Clock on browser status bar

Hi Radhika,

Try AR System User Preferences >> Misc tab >> Show Status Bar option. Default 
should be set to yes but can try resetting.

Thanks,
Vinod Gaidhani.

On Fri, Feb 16, 2018 at 9:12 AM, Narayanan, Radhika 
<radhika.naraya...@cgi.com<mailto:radhika.naraya...@cgi.com>> wrote:
Hi List,

After I login to ITSM Landing Console via Internet explorer, the session clock 
is not displayed in the status bar of Internet Explorer 11 browser. The status 
bar is visible, but empty. Neither Logged in user name nor AR Server Name nor 
session clock are displayed on status bar of browser. Request your help to 
display session clock.

Environment:
Mid-tier and ARS 8.1.02
Internet Explorer 11

Thanks,
Radhika Narayanan

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Session Clock on browser status bar

[Narayanan, Radhika]

Hi List,

After I login to ITSM Landing Console via Internet explorer, the session clock 
is not displayed in the status bar of Internet Explorer 11 browser. The status 
bar is visible, but empty. Neither Logged in user name nor AR Server Name nor 
session clock are displayed on status bar of browser. Request your help to 
display session clock.

Environment:
Mid-tier and ARS 8.1.02
Internet Explorer 11

Thanks,
Radhika Narayanan
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RESOLVED: Monitoring Remedy from Load balancer

[Narayanan, Radhika]

Thank you LJ Longwing.

Thanks,
Radhika Narayanan

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing
Sent: Monday, January 15, 2018 8:42 PM
To: ARSList
Subject: Re: Monitoring Remedy from Load balancer

Narayanan,
I have a tool that is available on my site that does exactly that

http://remedylegacy.com/tools/apllbmonitor/<https://urldefense.proofpoint.com/v2/url?u=http-3A__remedylegacy.com_tools_apllbmonitor_=DwMFaQ=H50I6Bh8SW87d_bXfZP_8g=blQKSsGpUV3vEddB0ufOi2izy5lUOikNQGO3le4xQkw=P-q0HYow-OUzOK8kTEUnQroT5yUKn5icTtzfEmb8NzU=6zpiDBDL7URSBcgKzN1qXq9r2eOvHtqNmgtVz62aNMA=>

it has rudimentary checks that it does OOTB but allows you to customize a 
filter guide on the server to perform whatever wellness checks you need to 
perform.

On Mon, Jan 15, 2018 at 2:51 AM, Narayanan, Radhika 
<radhika.naraya...@cgi.com<mailto:radhika.naraya...@cgi.com>> wrote:
Hi List,

Are there ways to route requests to Remedy AR Server nodes from F5 Load 
balancer based on health of the Remedy application , in addition to regular TCP 
Port based checking & routing?

There is F5 load balancer forwarding requests to AR Servers based on AR TCP 
Port health check. If a server responds on TCP port, then the load balancer 
will forward requests to that server based on routing algorithm. In 
circumstances, where port responds but Remedy application doesn’t respond,  
have you got suggestions on alternate ways of health check that can be 
implemented on Load balancer that is also taken into account before forwarding 
the request to AR Server(s)?

Thanks,
Radhika Narayanan


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Monitoring Remedy from Load balancer

[Narayanan, Radhika]

Hi List,

Are there ways to route requests to Remedy AR Server nodes from F5 Load 
balancer based on health of the Remedy application , in addition to regular TCP 
Port based checking & routing?

There is F5 load balancer forwarding requests to AR Servers based on AR TCP 
Port health check. If a server responds on TCP port, then the load balancer 
will forward requests to that server based on routing algorithm. In 
circumstances, where port responds but Remedy application doesn’t respond,  
have you got suggestions on alternate ways of health check that can be 
implemented on Load balancer that is also taken into account before forwarding 
the request to AR Server(s)?

Thanks,
Radhika Narayanan

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RE: ARMonitor should automatically start custom java plugin .jar

[Narayanan, Radhika]

Hi,

I meant custom Java programs that interact with the AR Server using Remedy API 
for Java and pass the data to external systems.

Thanks,
Radhika Narayanan
M: +91 7349776359 | Ext: 8073119 | VOIP: +44 20718 25880
Out of Office: Dec 25-26, 29 - Jan 1

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing
Sent: Thursday, December 21, 2017 9:59 PM
To: ARSList
Subject: Re: ARMonitor should automatically start custom java plugin .jar

Radhika,
When you say plugin, are you talking about a plugin that works within the 
Remedy Java Plugin framework, or are you talking about a custom Java 
application that you want Remedy to manage the starting of?

On Thu, Dec 21, 2017 at 9:08 AM, Narayanan, Radhika 
<radhika.naraya...@cgi.com<mailto:radhika.naraya...@cgi.com>> wrote:
Hi List,

Can you please share your knowledge on how to make custom java plugins start 
automatically with armonitor on ITSM 9.1.03 server?

Thanks,
Radhika Narayanan

From: ARSList 
[mailto:arslist-boun...@arslist.org<mailto:arslist-boun...@arslist.org>] On 
Behalf Of Narayanan, Radhika
Sent: Monday, December 18, 2017 7:40 PM
To: 'arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>'
Cc: Gunjalli, Kiran Kumar
Subject: ARMonitor should automatically start custom java plugin .jar

Hi List,

I need my custom java plugin to automatically start along with AR Server 
9.1.03. Hence, I added the .jar file to armonitor.cfg and added 
Server-Plugin-Alias entries to ar.cfg. When the AR Server service is started, I 
can see the java.exe in the Task Manager. However, it doesn’t seem to load 
fully, stops at 25 MB memory growth, with the following errors in the log file 
produced by custom plugin. It complains about missing arsys_api.xml file. Such 
a file is not present in ARServer folders either.

On the other hand, if I start the custom .jar manually on 9.1.03 server from 
command-prompt, it executes successfully. Also, following the same procedure, 
I’m able to successfully load similar, custom java plugins on ITSM 8.1.02 
server from armonitor. Unfortunately, that procedure doesn’t appear to work on 
ITSM 9.1.03 only. Please advise.

Log file shows:
DEBUG   2017-12-18 10:25:09,154 [main] 
com.bmc.thirdparty.org.apache.commons.configuration.ConfigurationUtils  - 
ConfigurationUtils.locate(): base is 
jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/pluginsvr/SF/lib/arapi91_build002.jar!/arsys_base.xml,
 name is arsys_api.xml
DEBUG   2017-12-18 10:25:09,154 [main] 
com.bmc.thirdparty.org.apache.commons.configuration.DefaultFileSystem  - Could 
not locate file arsys_api.xml at 
jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/pluginsvr/SF/lib/arapi91_build002.jar!/arsys_base.xml:
 JAR entry arsys_api.xml not found in D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arapi91_build002.jar
DEBUG   2017-12-18 10:25:09,158 [main] 
com.bmc.thirdparty.org.apache.commons.configuration.DefaultConfigurationBuilder 
 - Load failed for optional configuration xml: Cannot locate configuration 
source arsys_api.xml
DEBUG   2017-12-18 10:25:09,158 [main] 
com.bmc.thirdparty.org.apache.commons.configuration.DefaultConfigurationBuilder 
 - Creating configuration null with name default
DEBUG   2017-12-18 10:25:09,159 [main] 
com.bmc.thirdparty.org.apache.commons.beanutils.ConvertUtils  - Convert string 
'default.xml' to class 'java.lang.String'
DEBUG   2017-12-18 10:25:09,159 [main] 
com.bmc.thirdparty.org.apache.commons.beanutils.converters.StringConverter  - 
Converting 'String' value 'default.xml' to type 'String'
DEBUG   2017-12-18 10:25:09,160 [main] 
com.bmc.thirdparty.org.apache.commons.configuration.ConfigurationUtils  - 
ConfigurationUtils.locate(): base is 
jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/pluginsvr/SF/lib/arapi91_build002.jar!/arsys_base.xml,
 name is default.xml

armonitor.cfg holds 2 custom plugins, both don’t get loaded fully.

"D:\Java\jre1.8.0_144\bin\java" -Xmx1024m -classpath "D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arapi91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arapiext91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\ardoc91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arutil91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\log4j-1.2.14.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\sqljdbc4.jar;"  -jar  "D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\InboundPush.jar" 
com.bmc.arsys.pluginsvr.ARPluginServerMain -x  -i "D:\Program 
Files\BMC Software\ARSystem" -m

"D:\Java\jre1.8.0_144\bin\java" -Xmx1024m -classpath "D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arapi91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arapiext91_build001.jar;D:\Progra

RE: ARMonitor should automatically start custom java plugin .jar

[Narayanan, Radhika]

Hi List,

Can you please share your knowledge on how to make custom java plugins start 
automatically with armonitor on ITSM 9.1.03 server?

Thanks,
Radhika Narayanan

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Narayanan, 
Radhika
Sent: Monday, December 18, 2017 7:40 PM
To: 'arslist@ARSLIST.ORG'
Cc: Gunjalli, Kiran Kumar
Subject: ARMonitor should automatically start custom java plugin .jar

Hi List,

I need my custom java plugin to automatically start along with AR Server 
9.1.03. Hence, I added the .jar file to armonitor.cfg and added 
Server-Plugin-Alias entries to ar.cfg. When the AR Server service is started, I 
can see the java.exe in the Task Manager. However, it doesn't seem to load 
fully, stops at 25 MB memory growth, with the following errors in the log file 
produced by custom plugin. It complains about missing arsys_api.xml file. Such 
a file is not present in ARServer folders either.

On the other hand, if I start the custom .jar manually on 9.1.03 server from 
command-prompt, it executes successfully. Also, following the same procedure, 
I'm able to successfully load similar, custom java plugins on ITSM 8.1.02 
server from armonitor. Unfortunately, that procedure doesn't appear to work on 
ITSM 9.1.03 only. Please advise.

Log file shows:
DEBUG   2017-12-18 10:25:09,154 [main] 
com.bmc.thirdparty.org.apache.commons.configuration.ConfigurationUtils  - 
ConfigurationUtils.locate(): base is 
jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/pluginsvr/SF/lib/arapi91_build002.jar!/arsys_base.xml,
 name is arsys_api.xml
DEBUG   2017-12-18 10:25:09,154 [main] 
com.bmc.thirdparty.org.apache.commons.configuration.DefaultFileSystem  - Could 
not locate file arsys_api.xml at 
jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/pluginsvr/SF/lib/arapi91_build002.jar!/arsys_base.xml:
 JAR entry arsys_api.xml not found in D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arapi91_build002.jar
DEBUG   2017-12-18 10:25:09,158 [main] 
com.bmc.thirdparty.org.apache.commons.configuration.DefaultConfigurationBuilder 
 - Load failed for optional configuration xml: Cannot locate configuration 
source arsys_api.xml
DEBUG   2017-12-18 10:25:09,158 [main] 
com.bmc.thirdparty.org.apache.commons.configuration.DefaultConfigurationBuilder 
 - Creating configuration null with name default
DEBUG   2017-12-18 10:25:09,159 [main] 
com.bmc.thirdparty.org.apache.commons.beanutils.ConvertUtils  - Convert string 
'default.xml' to class 'java.lang.String'
DEBUG   2017-12-18 10:25:09,159 [main] 
com.bmc.thirdparty.org.apache.commons.beanutils.converters.StringConverter  - 
Converting 'String' value 'default.xml' to type 'String'
DEBUG   2017-12-18 10:25:09,160 [main] 
com.bmc.thirdparty.org.apache.commons.configuration.ConfigurationUtils  - 
ConfigurationUtils.locate(): base is 
jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/pluginsvr/SF/lib/arapi91_build002.jar!/arsys_base.xml,
 name is default.xml

armonitor.cfg holds 2 custom plugins, both don't get loaded fully.

"D:\Java\jre1.8.0_144\bin\java" -Xmx1024m -classpath "D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arapi91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arapiext91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\ardoc91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arutil91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\log4j-1.2.14.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\sqljdbc4.jar;"  -jar  "D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\InboundPush.jar" 
com.bmc.arsys.pluginsvr.ARPluginServerMain -x  -i "D:\Program 
Files\BMC Software\ARSystem" -m

"D:\Java\jre1.8.0_144\bin\java" -Xmx1024m -classpath "D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arapi91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arapiext91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\ardoc91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arutil91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\log4j-1.2.14.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\sqljdbc4.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\json-20141113.jar"  -jar  "D:\Program 
Files\BMC Software\ARSystem\pluginsvr\SF\OutboundPush.jar" 
com.bmc.arsys.pluginsvr.ARPluginServerMain -x  -i "D:\Program 
Files\BMC Software\ARSystem" -m

Thanks,
Radhika Narayanan

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RESOLVED: Transfer attachment from one AR Server to another AR Server through Java API

[Narayanan, Radhika]

Hi,

Thanks to LJ Longwing. Your suggestion resolved it. The attachment no longer 
vanishes after a setEntry by using a different Entry object for setting value.

Thanks,
Radhika Narayanan

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing
Sent: Monday, December 18, 2017 7:35 PM
To: ARSList
Subject: Re: Transfer attachment from one AR Server to another AR Server 
through Java API

Radhika,
I suspect that your Entry object 'userEntry' contains a blank Attachment field, 
and is as such, re-blanking ittry this

Stat=userEntry.get(Integer.valueOf(7)).getIntValue();
Entry statusEntry = new Entry();
if(Stat == 0){
  statusEntry.put(Integer.valueOf("7"), new Value("Config Check"));
}
if(Stat == 2){
  statusEntry.put(Integer.valueOf("7"), new Value("Start Processing"));
}

asu.setEntry(formName, entryID, userEntry, null, 0);


On Mon, Dec 18, 2017 at 6:09 AM, Narayanan, Radhika 
<radhika.naraya...@cgi.com<mailto:radhika.naraya...@cgi.com>> wrote:
Hi,

Thanks Eric Roys and LJ Longwing. Now while I’m able to copy the attachment 
from ITSM 9.1.03 server to ITSM 8.1.02 server, it lasts for less than a second. 
I’ve 2 Java API programs. The first one , running on source server, copies the 
attachment from 9.1 server to 8.1 server. After this, I can open the attachment 
on 8.1 server successfully. Less than a second later, a second Java API program 
running on 8.1.02 server is supposed to modify the status of that record [whose 
attachment I just copied] which is a completely independent operation. It 
updates the status successfully, but right after that, I can no longer open the 
attachment. Attachment shows 0 KB on 8.1 server now.

9.1 server code that is able to copy attachment successfully:
   String entryIdOut = asu1.createEntry("INT:TSF:Inbound:StagingForm", 
userEntry);
 
userEntry1=asu1.getEntry("INT:Inbound:StagingForm", entryIdOut, null);
 userEntry1.put(Integer.parseInt("91023"), 
new Value(attachValue));
 asu1.setEntry(formName, entryIdOut, 
userEntry1, null, 0);



8.1 server code modifies only status, not attachment file:
 Stat=userEntry.get(Integer.valueOf(7)).getIntValue();
  if(Stat == 0){
  userEntry.put(Integer.valueOf("7"), new 
Value("Config Check"));
  asu.setEntry(formName, entryID, userEntry, 
null, 0);
  }
   if(Stat == 2){
  userEntry.put(Integer.valueOf("7"), new 
Value("Start Processing"));
  asu.setEntry(formName, entryID, userEntry, 
null, 0);}


Am I not using the correct syntax? Should I update the attachment each time 
even if I’m not modifying it? Please advise.

Thanks,
Radhika Narayanan

From: ARSList 
[mailto:arslist-boun...@arslist.org<mailto:arslist-boun...@arslist.org>] On 
Behalf Of Roys, Eric
Sent: Friday, December 15, 2017 10:46 PM

To: ARSList
Subject: Re: Transfer attachment from one AR Server to another AR Server 
through Java API

Radhika,

Here is example of getting an attachment from an existing record and creating 
new record with the attachment.
In your case, the write new record would be with ARServerUser for your other 
instance to complete the attachment
from one system to another system process.


//make the call to remedy to get an entry object
Entry e = svr.getEntry(, , null);
//get actual content of attachment by getting blob for attachment field
byte[] content = svr.getEntryBlob(, , );
//get just the attachment value from interesting attachment field
AttachmentValue attachValue = (AttachmentValue)e.get().getValue();
//set content with the byte array from getBlob
attachValue.setValue(content);

//Then just do create Entry with new Entry object containing
//the AttachmentValue
Entry newEntry = new Entry();
newEntry.put(, new Value(attachValue));
//add any additional field values here

//then write to new record
System.out.println(svr.createEntry(, newEntry));



Hope that helps 

Eric


From: ARSList <arslist-boun...@arslist.org<mailto:arslist-boun...@arslist.org>> 
on behalf of LJ LongWing <lj.longw...@gmail.com<mailto:lj.longw...@gmail.com>>
Sent: Friday, December 15, 2017 9:54:56 AM
To: ARSList
Subject: Re: Transfer attachment from one AR Server to another AR Server 
through Java API

Radhika,
To retrieve an attachment from the source server you need to do two calls, one 
from an entry perspective to get the file name and size, and another from a 
getblob to get the actual attachment infothen when moving the attachment to 
the remote system you need to do the opposite setBlob....I don't think you then 
need to 

ARMonitor should automatically start custom java plugin .jar

[Narayanan, Radhika]

Hi List,

I need my custom java plugin to automatically start along with AR Server 
9.1.03. Hence, I added the .jar file to armonitor.cfg and added 
Server-Plugin-Alias entries to ar.cfg. When the AR Server service is started, I 
can see the java.exe in the Task Manager. However, it doesn't seem to load 
fully, stops at 25 MB memory growth, with the following errors in the log file 
produced by custom plugin. It complains about missing arsys_api.xml file. Such 
a file is not present in ARServer folders either.

On the other hand, if I start the custom .jar manually on 9.1.03 server from 
command-prompt, it executes successfully. Also, following the same procedure, 
I'm able to successfully load similar, custom java plugins on ITSM 8.1.02 
server from armonitor. Unfortunately, that procedure doesn't appear to work on 
ITSM 9.1.03 only. Please advise.

Log file shows:
DEBUG   2017-12-18 10:25:09,154 [main] 
com.bmc.thirdparty.org.apache.commons.configuration.ConfigurationUtils  - 
ConfigurationUtils.locate(): base is 
jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/pluginsvr/SF/lib/arapi91_build002.jar!/arsys_base.xml,
 name is arsys_api.xml
DEBUG   2017-12-18 10:25:09,154 [main] 
com.bmc.thirdparty.org.apache.commons.configuration.DefaultFileSystem  - Could 
not locate file arsys_api.xml at 
jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/pluginsvr/SF/lib/arapi91_build002.jar!/arsys_base.xml:
 JAR entry arsys_api.xml not found in D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arapi91_build002.jar
DEBUG   2017-12-18 10:25:09,158 [main] 
com.bmc.thirdparty.org.apache.commons.configuration.DefaultConfigurationBuilder 
 - Load failed for optional configuration xml: Cannot locate configuration 
source arsys_api.xml
DEBUG   2017-12-18 10:25:09,158 [main] 
com.bmc.thirdparty.org.apache.commons.configuration.DefaultConfigurationBuilder 
 - Creating configuration null with name default
DEBUG   2017-12-18 10:25:09,159 [main] 
com.bmc.thirdparty.org.apache.commons.beanutils.ConvertUtils  - Convert string 
'default.xml' to class 'java.lang.String'
DEBUG   2017-12-18 10:25:09,159 [main] 
com.bmc.thirdparty.org.apache.commons.beanutils.converters.StringConverter  - 
Converting 'String' value 'default.xml' to type 'String'
DEBUG   2017-12-18 10:25:09,160 [main] 
com.bmc.thirdparty.org.apache.commons.configuration.ConfigurationUtils  - 
ConfigurationUtils.locate(): base is 
jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/pluginsvr/SF/lib/arapi91_build002.jar!/arsys_base.xml,
 name is default.xml

armonitor.cfg holds 2 custom plugins, both don't get loaded fully.

"D:\Java\jre1.8.0_144\bin\java" -Xmx1024m -classpath "D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arapi91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arapiext91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\ardoc91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arutil91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\log4j-1.2.14.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\sqljdbc4.jar;"  -jar  "D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\InboundPush.jar" 
com.bmc.arsys.pluginsvr.ARPluginServerMain -x  -i "D:\Program 
Files\BMC Software\ARSystem" -m

"D:\Java\jre1.8.0_144\bin\java" -Xmx1024m -classpath "D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arapi91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arapiext91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\ardoc91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\arutil91_build001.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\log4j-1.2.14.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\sqljdbc4.jar;D:\Program Files\BMC 
Software\ARSystem\pluginsvr\SF\lib\json-20141113.jar"  -jar  "D:\Program 
Files\BMC Software\ARSystem\pluginsvr\SF\OutboundPush.jar" 
com.bmc.arsys.pluginsvr.ARPluginServerMain -x  -i "D:\Program 
Files\BMC Software\ARSystem" -m

Thanks,
Radhika Narayanan

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RE: Transfer attachment from one AR Server to another AR Server through Java API

[Narayanan, Radhika]

Hi,

Thanks Eric Roys and LJ Longwing. Now while I’m able to copy the attachment 
from ITSM 9.1.03 server to ITSM 8.1.02 server, it lasts for less than a second. 
I’ve 2 Java API programs. The first one , running on source server, copies the 
attachment from 9.1 server to 8.1 server. After this, I can open the attachment 
on 8.1 server successfully. Less than a second later, a second Java API program 
running on 8.1.02 server is supposed to modify the status of that record [whose 
attachment I just copied] which is a completely independent operation. It 
updates the status successfully, but right after that, I can no longer open the 
attachment. Attachment shows 0 KB on 8.1 server now.

9.1 server code that is able to copy attachment successfully:
   String entryIdOut = asu1.createEntry("INT:TSF:Inbound:StagingForm", 
userEntry);
 
userEntry1=asu1.getEntry("INT:Inbound:StagingForm", entryIdOut, null);
 userEntry1.put(Integer.parseInt("91023"), 
new Value(attachValue));
 asu1.setEntry(formName, entryIdOut, 
userEntry1, null, 0);



8.1 server code modifies only status, not attachment file:
 Stat=userEntry.get(Integer.valueOf(7)).getIntValue();
  if(Stat == 0){
  userEntry.put(Integer.valueOf("7"), new 
Value("Config Check"));
  asu.setEntry(formName, entryID, userEntry, 
null, 0);
  }
   if(Stat == 2){
  userEntry.put(Integer.valueOf("7"), new 
Value("Start Processing"));
  asu.setEntry(formName, entryID, userEntry, 
null, 0);}


Am I not using the correct syntax? Should I update the attachment each time 
even if I’m not modifying it? Please advise.

Thanks,
Radhika Narayanan

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Roys, Eric
Sent: Friday, December 15, 2017 10:46 PM
To: ARSList
Subject: Re: Transfer attachment from one AR Server to another AR Server 
through Java API

Radhika,

Here is example of getting an attachment from an existing record and creating 
new record with the attachment.
In your case, the write new record would be with ARServerUser for your other 
instance to complete the attachment
from one system to another system process.


//make the call to remedy to get an entry object
Entry e = svr.getEntry(, , null);
//get actual content of attachment by getting blob for attachment field
byte[] content = svr.getEntryBlob(, , );
//get just the attachment value from interesting attachment field
AttachmentValue attachValue = (AttachmentValue)e.get().getValue();
//set content with the byte array from getBlob
attachValue.setValue(content);

//Then just do create Entry with new Entry object containing
//the AttachmentValue
Entry newEntry = new Entry();
newEntry.put(, new Value(attachValue));
//add any additional field values here

//then write to new record
System.out.println(svr.createEntry(, newEntry));



Hope that helps 

Eric


From: ARSList <arslist-boun...@arslist.org> on behalf of LJ LongWing 
<lj.longw...@gmail.com>
Sent: Friday, December 15, 2017 9:54:56 AM
To: ARSList
Subject: Re: Transfer attachment from one AR Server to another AR Server 
through Java API

Radhika,
To retrieve an attachment from the source server you need to do two calls, one 
from an entry perspective to get the file name and size, and another from a 
getblob to get the actual attachment infothen when moving the attachment to 
the remote system you need to do the opposite setBlobI don't think you then 
need to do the setEntryare you doing the setBlob on the destination system?

On Fri, Dec 15, 2017 at 7:42 AM, Narayanan, Radhika 
<radhika.naraya...@cgi.com<mailto:radhika.naraya...@cgi.com>> wrote:

Hi List,



I’m trying to transfer an attachment from a custom form on ITSM 9.1.03 to 
another custom form on ITSM  8.1.02 through Java API.

Here is the syntax used in the Java  program. The issue is that the while the 
file name is visible on 8.1.02 form after the transfer, when I open the file 
there is nothing within. I other words , an empty file got transferred. 
Something amiss, but what?

attach = asu.getEntryBlob("INT:Inbound:StagingForm", userEntry.getEntryId(), 
Integer.parseInt("91023"));



Even before sending, the actual content inside the attachment from that record 
appears to get emptied. What can we do about this? Please advise.



Thanks.



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Transfer attachment from one AR Server to another AR Server through Java API

[Narayanan, Radhika]

Hi List,

I'm trying to transfer an attachment from a custom form on ITSM 9.1.03 to 
another custom form on ITSM  8.1.02 through Java API.
Here is the syntax used in the Java  program. The issue is that the while the 
file name is visible on 8.1.02 form after the transfer, when I open the file 
there is nothing within. I other words , an empty file got transferred. 
Something amiss, but what?
attach = asu.getEntryBlob("INT:Inbound:StagingForm", userEntry.getEntryId(), 
Integer.parseInt("91023"));

Even before sending, the actual content inside the attachment from that record 
appears to get emptied. What can we do about this? Please advise.

Thanks.

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Do 300,000 companies fit?

[Narayanan, Radhika]

Hi,

After loading 300,000 companies to COM:Company form in ITSM 8.1.02 Patch 1 
(Windows 2012/SQL Server 2012) that also created 300,000+ Groups in the Group 
form and group cache, when AR Server service was restarted , it fails to come 
up !

Is 300,000 too many groups for the AR Server?

SQL Log during service start shows AR Server is loading group_cache table. 
Armonitor.log shows the server pausing for 15 minutes each time and only on the 
4th retry the arserver.exe comes up. However, Developer Studio doesn't open and 
throws an error RPC Timed out. Timeout during data retrieval due to busy 
server.

Is 300,000 Companies/Groups too many? We have to be able to create incidents 
against the 300,000 customer companies in ITSM. Is there an alternative?

Thanks
Radhika
+44 20718 25880





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Struct Admin and BMC Remedy Migrator

[Narayanan, Radhika]

Hi List,

In ARS 7.6.04 SP4, we plan to implement the Struct Admin Group Permission for 
AR System metadata forms in order to allow members of Struct Admin group to 
create forms/workflow in Developer Studio without Administrator permission.

Is it also possible to use BMC Remedy Migrator 7.6.04 and deploy forms/workflow 
from source to target AR Server with just Struct Admin Permission and without 
Administrator?

Thanks
Radhika


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Re: arserverd binding to 0.0.0.0

[Narayanan, Radhika]

Hi Axton/Longwing,

My first problem is that the AR Server itself is not starting when I setup 3 AR 
Servers in a server group on a single physical server. (ARS 8.1, RHEL 6.4)

AR Server 1: Server-Name: d1 (Load balancer), Server-Connect-Name: d10
AR Server 2: Server-Name: d1, Server-Connect-Name: d11
AR Server 3: Server-Name: d1, Server-Connect-Name: d11

The 3 AR Servers are on one physical server and in a server group. d10, d11, 
d12 are 3 different virtual IP Addresses/Names for the physical server.

AR Server service refuses to start. It complains armonitor.conf file cannot be 
found. Each AR Server (arsystem startup script) is looking for 
/etc/arsystem/d1/armonitor.conf !! d1 is the Load balancer = Server-Name in 
ar.conf.

I cannot use 1 armonitor.conf for 3 AR Servers. Can I? The server-connect-name 
is referred inside the armonitor.conf which is different for the 3 AR Servers!

I find this architecture/requirement equally weird. It was decided by the 
client. They want 3 AR Servers on one physical server in a server group. I’m 
trying to squeeze Remedy into it now.

Thanks
Radhika
+44 20718 25880

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: 20 February 2014 21:39
To: arslist@ARSLIST.ORG
Subject: Re: arserverd binding to 0.0.0.0

**
If done properly, the rpc port mapper could work on all interfaces for all 3 
servers.  I say could because it's probably not been proven/done, but in 
theory it should work.

Axton Grams

On Thu, Feb 20, 2014 at 9:59 AM, Axton 
axton.gr...@gmail.commailto:axton.gr...@gmail.com wrote:
You could setup redirection using iptables to achieve what you want. Each 
server would effectively be listening on all ip addresses on different ports, 
but the redirection would redirect things as desired.

http://www.cyberciti.biz/faq/linux-port-redirection-with-iptables/
http://blog.softlayer.com/2011/iptables-tips-and-tricks-port-redirection

On Wed, Feb 19, 2014 at 1:54 AM, Narayanan, Radhika 
radhika.naraya...@cgi.commailto:radhika.naraya...@cgi.com wrote:
**
Thank you so much, Axton, Fred and others.

Our client gave us one physical server with 3 virtual IP Addresses. And asked 
us to install AR Server on each of the virtual IP Addresses, all on same port. 
I guess I’m not able to use iptables restriction because I want to use the 
other IPs too , but for a second and third instance of AR Server.
I’ll write back to them stating that the current version of AR Server doesn’t 
support this. Perhaps I should raise an RFE.

Thanks again,

Radhika
+44 20718 25880

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: 19 February 2014 03:57
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: arserverd binding to 0.0.0.0

**
Network daemons bind to address/protocol/port.  0.0.0.0 means all addresses.  I 
looked through all the ar.conf parameters and flags supported by arserverd and 
it does not look like there is a way to tell arserverd to listed on a specific 
IP.  You could use iptables to restrict access on those other IP addresses 
since you are on linux.

Axton Grams

On Tue, Feb 18, 2014 at 11:21 AM, Grooms, Frederick W 
frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote:
As far as I know the ARS binaries do not bind to an IP.  They will bind to a 
TCP port if one is specified (and/or use portmapper if that is set).

If you are not connecting to the AR Server one item to check is the /etc/hosts  
file.  See if the name you used for your AR Server is listed as a valid name 
for an IP.  If it is then check if your DNS server has it listed.

Example:
   AR Server = arsdev01
   Physical Server = devserver1

   /etc/hosts file
  # Do not remove the following line, or various programs
  # that require network functionality will fail.
  127.0.0.1 localhost.localdomain localhost
  ::1   localhost6.localdomain6 localhost6
  192.168.1.101  devserver1 
devserver1.mycorp.comhttp://devserver1.mycorp.com arsdev01

   DNS has a cname record for arsdev01 pointing to 192.168.1.101


Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of 
Narayanan, Radhika
Sent: Tuesday, February 18, 2014 7:14 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: arserverd binding to 0.0.0.0

**
Hi List,

How can I make the arserverd executable listen on a given, specific IP Address 
and not on 0.0.0.0?

By default, arserverd binds to the interface 0.0.0.0. My RHEL 6.4 server has 5 
IP Addresses. I want it to bind only to one of the 5 IP Addresses that I 
mention in armonitor.conf.

armonitor.conf:
/apps/tim/ar/timw0/bin/arserverd.sh -s dc5chw-000 -i /apps/tim/ar/timw0 -l 
/etc/arsystem/dc5chw-000

In this line, the server name is mentioned as dc5chw-000. I want arserverd to 
bind only to this IP

Re: arserverd binding to 0.0.0.0

[Narayanan, Radhika]

Hi Theo,

You're right. I managed to install the 3 AR Servers by fooling the installer as 
you said. But when I configure them in a server group and start the servers one 
after the other, the service wouldn't start.

It complains armonitor.conf file cannot be found. It is looking for a folder in 
the Load balancer name in /etc/arsystem !

Thanks
Radhika
+44 20718 25880

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse
Sent: 21 February 2014 15:12
To: arslist@ARSLIST.ORG
Subject: Re: arserverd binding to 0.0.0.0

**
Hi Radhika!
The only way you will be able to do this is to fool Remedy into thinking each 
instance is running on a diferent hostname by:
1) Aliasing the 3 different server names in the host file.
2) Setting the HOSTNAME variable before installing / starting each copy of 
ARSystem.
This may or may not work, is a bit dangerous and can NOT be recommended for a 
production environment.

Best Regards,
Theo

On Fri, Feb 21, 2014 at 11:05 AM, Narayanan, Radhika 
radhika.naraya...@cgi.commailto:radhika.naraya...@cgi.com wrote:
**
Hi Axton/Longwing,

My first problem is that the AR Server itself is not starting when I setup 3 AR 
Servers in a server group on a single physical server. (ARS 8.1, RHEL 6.4)

AR Server 1: Server-Name: d1 (Load balancer), Server-Connect-Name: d10
AR Server 2: Server-Name: d1, Server-Connect-Name: d11
AR Server 3: Server-Name: d1, Server-Connect-Name: d11

The 3 AR Servers are on one physical server and in a server group. d10, d11, 
d12 are 3 different virtual IP Addresses/Names for the physical server.

AR Server service refuses to start. It complains armonitor.conf file cannot be 
found. Each AR Server (arsystem startup script) is looking for 
/etc/arsystem/d1/armonitor.conf !! d1 is the Load balancer = Server-Name in 
ar.conf.

I cannot use 1 armonitor.conf for 3 AR Servers. Can I? The server-connect-name 
is referred inside the armonitor.conf which is different for the 3 AR Servers!

I find this architecture/requirement equally weird. It was decided by the 
client. They want 3 AR Servers on one physical server in a server group. I'm 
trying to squeeze Remedy into it now.

Thanks
Radhika
+44 20718 25880tel:%2B44%2020718%2025880

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: 20 February 2014 21:39
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: arserverd binding to 0.0.0.0

**
If done properly, the rpc port mapper could work on all interfaces for all 3 
servers.  I say could because it's probably not been proven/done, but in 
theory it should work.

Axton Grams

On Thu, Feb 20, 2014 at 9:59 AM, Axton 
axton.gr...@gmail.commailto:axton.gr...@gmail.com wrote:
You could setup redirection using iptables to achieve what you want. Each 
server would effectively be listening on all ip addresses on different ports, 
but the redirection would redirect things as desired.

http://www.cyberciti.biz/faq/linux-port-redirection-with-iptables/
http://blog.softlayer.com/2011/iptables-tips-and-tricks-port-redirection

On Wed, Feb 19, 2014 at 1:54 AM, Narayanan, Radhika 
radhika.naraya...@cgi.commailto:radhika.naraya...@cgi.com wrote:
**
Thank you so much, Axton, Fred and others.

Our client gave us one physical server with 3 virtual IP Addresses. And asked 
us to install AR Server on each of the virtual IP Addresses, all on same port. 
I guess I'm not able to use iptables restriction because I want to use the 
other IPs too , but for a second and third instance of AR Server.
I'll write back to them stating that the current version of AR Server doesn't 
support this. Perhaps I should raise an RFE.

Thanks again,

Radhika
+44 20718 25880tel:%2B44%2020718%2025880

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: 19 February 2014 03:57
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: arserverd binding to 0.0.0.0

**
Network daemons bind to address/protocol/port.  0.0.0.0 means all addresses.  I 
looked through all the ar.conf parameters and flags supported by arserverd and 
it does not look like there is a way to tell arserverd to listed on a specific 
IP.  You could use iptables to restrict access on those other IP addresses 
since you are on linux.

Axton Grams

On Tue, Feb 18, 2014 at 11:21 AM, Grooms, Frederick W 
frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote:
As far as I know the ARS binaries do not bind to an IP.  They will bind to a 
TCP port if one is specified (and/or use portmapper if that is set).

If you are not connecting to the AR Server one item to check is the /etc/hosts  
file.  See if the name you used for your AR Server is listed as a valid name 
for an IP.  If it is then check if your DNS server has it listed.

Example:
   AR Server = arsdev01
   Physical Server = devserver1

   /etc/hosts file

Re: arserverd binding to 0.0.0.0

[Narayanan, Radhika]

Hi Fred,

Yes, you're so right. Only, in our case, the client is not willing to create 3 
virtual RHEL instances from the physical server. They give a reason that their 
vendor support costs will then become three-fold.

Thanks
Radhika
+44 20718 25880

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: 19 February 2014 19:42
To: arslist@ARSLIST.ORG
Subject: Re: arserverd binding to 0.0.0.0

So you have 1 physical server box with 3 IPs.   You could run 3 virtual Red Hat 
instances (each with 1 IP) and 3 separate ARS Installs with no problems.

Each Virtual Red Hat instance is separate (1 instance does not see the others) 
so you can install them all on the same port.  I believe one of our physical 
development servers here is something like 6 or 8 virtual Red Hat servers.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Narayanan, Radhika
Sent: Wednesday, February 19, 2014 1:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: arserverd binding to 0.0.0.0

** 
Thank you so much, Axton, Fred and others.

Our client gave us one physical server with 3 virtual IP Addresses. And asked 
us to install AR Server on each of the virtual IP Addresses, all on same port. 
I guess I’m not able to use iptables restriction because I want to use the 
other IPs too , but for a second and third instance of AR Server.
I’ll write back to them stating that the current version of AR Server doesn’t 
support this. Perhaps I should raise an RFE.

Thanks again,

Radhika
+44 20718 25880

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: 19 February 2014 03:57
To: arslist@ARSLIST.ORG
Subject: Re: arserverd binding to 0.0.0.0

** 
Network daemons bind to address/protocol/port.  0.0.0.0 means all addresses.  I 
looked through all the ar.conf parameters and flags supported by arserverd and 
it does not look like there is a way to tell arserverd to listed on a specific 
IP.  You could use iptables to restrict access on those other IP addresses 
since you are on linux.

Axton Grams

-Original Message-
On Tue, Feb 18, 2014 at 11:21 AM, Grooms, Frederick W  wrote:
As far as I know the ARS binaries do not bind to an IP.  They will bind to a 
TCP port if one is specified (and/or use portmapper if that is set).

If you are not connecting to the AR Server one item to check is the /etc/hosts  
file.  See if the name you used for your AR Server is listed as a valid name 
for an IP.  If it is then check if your DNS server has it listed.

Example:
   AR Server = arsdev01
   Physical Server = devserver1

   /etc/hosts file
      # Do not remove the following line, or various programs
      # that require network functionality will fail.
      127.0.0.1         localhost.localdomain localhost
      ::1                   localhost6.localdomain6 localhost6
      192.168.1.101  devserver1 devserver1.mycorp.com arsdev01

   DNS has a cname record for arsdev01 pointing to 192.168.1.101


Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Narayanan, Radhika
Sent: Tuesday, February 18, 2014 7:14 AM
To: arslist@ARSLIST.ORG
Subject: arserverd binding to 0.0.0.0

**
Hi List,

How can I make the arserverd executable listen on a given, specific IP Address 
and not on 0.0.0.0?

By default, arserverd binds to the interface 0.0.0.0. My RHEL 6.4 server has 5 
IP Addresses. I want it to bind only to one of the 5 IP Addresses that I 
mention in armonitor.conf.

armonitor.conf:
/apps/tim/ar/timw0/bin/arserverd.sh -s dc5chw-000 -i /apps/tim/ar/timw0 -l 
/etc/arsystem/dc5chw-000

In this line, the server name is mentioned as dc5chw-000. I want arserverd to 
bind only to this IP Address. How can I achieve this?

Environment: ARS  8.1 Patch 2 on RHEL 6.4

Thanks
Radhika
+44 20718 25880




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/etc/arsystem/servername/armonitor.conf

[Narayanan, Radhika]

Hi List,

Environment: ARS 8.1, RHEL 6.4

When I install ARServer, by default , the armonitor.conf gets placed in 
/etc/arsystem/servername/armonitor.conf

Is it possible to move the armonitor.conf to a folder of my choice? The 
arsystem startup script appears to have a hard-coded reference to 
/etc/arsystem/servername/armonitor.conf. Can I modify this to another path ?

Thanks
Radhika
+44 20718 25880


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Re: arserverd binding to 0.0.0.0

[Narayanan, Radhika]

Hi,

Today I tried that. 

If I install 3 AR Servers on one physical server on 3 ports connected to one 
database, it only works if they're not part of a server group.

If I add the 3 AR Servers in one physical server into a server group, the 
Remedy service refuses to start. Can you please suggest a way to handle this?

Environment: ARS  8.1 Patch 2 on RHEL 6.4

Thanks
Radhika
+44 20718 25880


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: 20 February 2014 19:57
To: arslist@ARSLIST.ORG
Subject: Re: arserverd binding to 0.0.0.0

Then the only way to have multiple ARS system running on the same machine is to 
put them on different TCP ports (and only 1 of them can use portmapper)

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Narayanan, Radhika
Sent: Thursday, February 20, 2014 8:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: arserverd binding to 0.0.0.0

Hi Fred,

Yes, you're so right. Only, in our case, the client is not willing to create 3 
virtual RHEL instances from the physical server. They give a reason that their 
vendor support costs will then become three-fold.

Thanks
Radhika
+44 20718 25880

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: 19 February 2014 19:42
To: arslist@ARSLIST.ORG
Subject: Re: arserverd binding to 0.0.0.0

So you have 1 physical server box with 3 IPs.   You could run 3 virtual Red Hat 
instances (each with 1 IP) and 3 separate ARS Installs with no problems.

Each Virtual Red Hat instance is separate (1 instance does not see the others) 
so you can install them all on the same port.  I believe one of our physical 
development servers here is something like 6 or 8 virtual Red Hat servers.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Narayanan, Radhika
Sent: Wednesday, February 19, 2014 1:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: arserverd binding to 0.0.0.0

** 
Thank you so much, Axton, Fred and others.

Our client gave us one physical server with 3 virtual IP Addresses. And asked 
us to install AR Server on each of the virtual IP Addresses, all on same port. 
I guess I’m not able to use iptables restriction because I want to use the 
other IPs too , but for a second and third instance of AR Server.
I’ll write back to them stating that the current version of AR Server doesn’t 
support this. Perhaps I should raise an RFE.

Thanks again,

Radhika
+44 20718 25880

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: 19 February 2014 03:57
To: arslist@ARSLIST.ORG
Subject: Re: arserverd binding to 0.0.0.0

** 
Network daemons bind to address/protocol/port.  0.0.0.0 means all addresses.  I 
looked through all the ar.conf parameters and flags supported by arserverd and 
it does not look like there is a way to tell arserverd to listed on a specific 
IP.  You could use iptables to restrict access on those other IP addresses 
since you are on linux.

Axton Grams

-Original Message-
On Tue, Feb 18, 2014 at 11:21 AM, Grooms, Frederick W  wrote:
As far as I know the ARS binaries do not bind to an IP.  They will bind to a 
TCP port if one is specified (and/or use portmapper if that is set).

If you are not connecting to the AR Server one item to check is the /etc/hosts  
file.  See if the name you used for your AR Server is listed as a valid name 
for an IP.  If it is then check if your DNS server has it listed.

Example:
   AR Server = arsdev01
   Physical Server = devserver1

   /etc/hosts file
      # Do not remove the following line, or various programs
      # that require network functionality will fail.
      127.0.0.1         localhost.localdomain localhost
      ::1                   localhost6.localdomain6 localhost6
      192.168.1.101  devserver1 devserver1.mycorp.com arsdev01

   DNS has a cname record for arsdev01 pointing to 192.168.1.101


Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Narayanan, Radhika
Sent: Tuesday, February 18, 2014 7:14 AM
To: arslist@ARSLIST.ORG
Subject: arserverd binding to 0.0.0.0

**
Hi List,

How can I make the arserverd executable listen on a given, specific IP Address 
and not on 0.0.0.0?

By default, arserverd binds to the interface 0.0.0.0. My RHEL 6.4 server has 5 
IP Addresses. I want it to bind only to one of the 5 IP Addresses that I 
mention in armonitor.conf.

armonitor.conf:
/apps/tim/ar/timw0/bin/arserverd.sh -s dc5chw-000 -i /apps/tim/ar/timw0 -l 
/etc/arsystem/dc5chw-000

In this line, the server name is mentioned as dc5chw-000. I want arserverd to 
bind only to this IP Address. How can I achieve

arserverd binding to 0.0.0.0

[Narayanan, Radhika]

Hi List,

How can I make the arserverd executable listen on a given, specific IP Address 
and not on 0.0.0.0?

By default, arserverd binds to the interface 0.0.0.0. My RHEL 6.4 server has 5 
IP Addresses. I want it to bind only to one of the 5 IP Addresses that I 
mention in armonitor.conf.

armonitor.conf:
/apps/tim/ar/timw0/bin/arserverd.sh -s dc5chw-000 -i /apps/tim/ar/timw0 -l 
/etc/arsystem/dc5chw-000

In this line, the server name is mentioned as dc5chw-000. I want arserverd to 
bind only to this IP Address. How can I achieve this?

Environment: ARS  8.1 Patch 2 on RHEL 6.4

Thanks
Radhika
+44 20718 25880


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Re: arserverd binding to 0.0.0.0

[Narayanan, Radhika]

Thank you so much, Axton, Fred and others.

Our client gave us one physical server with 3 virtual IP Addresses. And asked 
us to install AR Server on each of the virtual IP Addresses, all on same port. 
I guess I’m not able to use iptables restriction because I want to use the 
other IPs too , but for a second and third instance of AR Server.
I’ll write back to them stating that the current version of AR Server doesn’t 
support this. Perhaps I should raise an RFE.

Thanks again,

Radhika
+44 20718 25880

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: 19 February 2014 03:57
To: arslist@ARSLIST.ORG
Subject: Re: arserverd binding to 0.0.0.0

**
Network daemons bind to address/protocol/port.  0.0.0.0 means all addresses.  I 
looked through all the ar.conf parameters and flags supported by arserverd and 
it does not look like there is a way to tell arserverd to listed on a specific 
IP.  You could use iptables to restrict access on those other IP addresses 
since you are on linux.

Axton Grams

On Tue, Feb 18, 2014 at 11:21 AM, Grooms, Frederick W 
frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote:
As far as I know the ARS binaries do not bind to an IP.  They will bind to a 
TCP port if one is specified (and/or use portmapper if that is set).

If you are not connecting to the AR Server one item to check is the /etc/hosts  
file.  See if the name you used for your AR Server is listed as a valid name 
for an IP.  If it is then check if your DNS server has it listed.

Example:
   AR Server = arsdev01
   Physical Server = devserver1

   /etc/hosts file
  # Do not remove the following line, or various programs
  # that require network functionality will fail.
  127.0.0.1 localhost.localdomain localhost
  ::1   localhost6.localdomain6 localhost6
  192.168.1.101  devserver1 
devserver1.mycorp.comhttp://devserver1.mycorp.com arsdev01

   DNS has a cname record for arsdev01 pointing to 192.168.1.101


Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of 
Narayanan, Radhika
Sent: Tuesday, February 18, 2014 7:14 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: arserverd binding to 0.0.0.0

**
Hi List,

How can I make the arserverd executable listen on a given, specific IP Address 
and not on 0.0.0.0?

By default, arserverd binds to the interface 0.0.0.0. My RHEL 6.4 server has 5 
IP Addresses. I want it to bind only to one of the 5 IP Addresses that I 
mention in armonitor.conf.

armonitor.conf:
/apps/tim/ar/timw0/bin/arserverd.sh -s dc5chw-000 -i /apps/tim/ar/timw0 -l 
/etc/arsystem/dc5chw-000

In this line, the server name is mentioned as dc5chw-000. I want arserverd to 
bind only to this IP Address. How can I achieve this?

Environment: ARS  8.1 Patch 2 on RHEL 6.4

Thanks
Radhika
+44 20718 25880
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Application-Bus-Time2-Assoc takes up to 11 sec to finish

[Narayanan, Radhika]

Hi,

We've a scenario on ITSM 7.6.03 server (Windows 2008/SQL 2008) where 
Application-Bus-Time2-Assoc-Add  Diff commands are taking anything between 6 - 
11 sec to finish.

If I created one incident by opening the browser, the time between + CE and -CE 
calls on HPD:Help Desk form is about 5 sec. The Application-Bus-Time2-Assoc-Add 
 Diff commands on out of the box SLM Filters take only a few milli seconds to 
finish.

However, if a Java API Program created 20 incidents in a duration of 80 
seconds, Application-Bus-Time2-Assoc-Add  Diff commands on the very same SLM 
Filters take 6 - 11 sec to finish. The first incident takes 60 - 80 sec to 
finish and so is the 20th incident.

The AR Server CPU reaches 100% (arserver.exe shows 100%) and remains there for 
~ 80 sec. This API program connects to 2 Private RPC Queues with 6 threads each.


1)  How can I find out what causes arserver.exe to reach 100% ?

2)  How can I reduce the time taken by Application-Bus-Time2-Assoc-Add  
Diff filters?

These are the filters that take longer to finish from the API/SQL/Filter log.

Application-Bus-Time2-Assoc-Add/Diff Actions:


1)  SLM:Measurement:ReqProcOverallStartTimeCALLGUIDE

2)  SLM:Measurement:ReqProcOverallStartTimeUpdateSLODueDateX

3)  SLM:Measurement:MilestoneReqCalcTimeForPercentStartPositiveX

4)  SLM:Measurement:ReqProcOverallStartTimeCalGoalSchedGoalTimeForRefEndGoal

5)  
SLM:Measurement:ReqSetWarningGoalPushFieldsToEventSchedulewhenMeasStart`!

Set fields action:

* SLM:Measurement:MilestoneReqCreateEventScheduleEntryLoggingSearch

Thanks
Radhika
+44 20718 25880




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arwklga no output

[Narayanan, Radhika]

Request your help with arwklga. When I execute this command ,

arwklga -sMAX -w foldername logfile.log

I don't seem to get any meaningful output. The index.html just shows the below. 
I installed Arwklga 2.16 following the instructions in arwklga.rtf.  ITSM 
7.6.03 is being used.

StatisticValue

start timeThu Dec 20 16:40:03 2012
end time  Thu Jan 1 05:30:00 1970
elapsed time  -376667:49:57.
api count 0
sql count  0
form count 0
table count 0
user count  1
fast thread count 0
list thread count  0
api exception count0
sql exception count1,001

Thanks
Radhika
+44 20718 25880




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This e-mail and any attachment is for authorised use by the intended 
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information and/or be subject to legal privilege. It should not be copied, 
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recipient then please promptly delete this e-mail and any attachment and all 
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Re: arwklga no output

[Narayanan, Radhika]

Hi,

It is API, SQL and filter log, all in one file. An extract given below.

The timestamp reads like Wed Dec 19 2012 09:48:15.8540. I hope this is the 
correct format for arwklga?

FLTR TID: 002180 RPC ID: 400188 Queue: Prv:390665 Client-RPC: 
390665USER: ibrsdUser   
z1D_Impact (301355700) = 3000
FLTR TID: 002180 RPC ID: 400188 Queue: Prv:390665 Client-RPC: 
390665USER: ibrsdUser 1: Set 
Fields
SQL  TID: 002180 RPC ID: 400188 Queue: Prv:390665 Client-RPC: 
390665USER: ibrsdUser /* on Wed Dec 
19 2012 09:48:15.8390 */SELECT T2902.C1 FROM T2902 WHERE ((T2902.C1 IS NOT 
NULL) AND (N'PRIORITY_4' = T2902.C302210100)) ORDER BY 1 ASC
SQL  TID: 002180 RPC ID: 400188 Queue: Prv:390665 Client-RPC: 
390665USER: ibrsdUser /* on Wed Dec 
19 2012 09:48:15.8540 */OK
SQL  TID: 002180

API  TID: 002180 RPC ID: 400188 Queue: Prv:390665 Client-RPC: 
390665USER: ibrsdUser /* on Wed Dec 
19 2012 09:48:15.7920 */+CE ARCreateEntry -- schema INT:Staging from 
Unidentified Client (protocol 17) at IP address 164.9.6.70
FLTR TID: 002180 RPC ID: 400188 Queue: Prv:390665 Client-RPC: 
390665USER: ibrsdUser /* on Wed Dec 
19 2012 09:48:15.8070 */ Start filter processing (phase 1) -- Operation - 
CREATE on INT:Staging - NULL

Thanks
Radhika
+44 20718 25880


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: 20 December 2012 19:06
To: arslist@ARSLIST.ORG
Subject: Re: arwklga no output

**
Radhika,
What are the contents of the log?  It looks like you don't have either API or 
SQL logging in the file...is it by chance a Filter log you are analyzing?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Narayanan, Radhika
Sent: Thursday, December 20, 2012 4:18 AM
To: arslist@ARSLIST.ORG
Subject: arwklga no output

**

Request your help with arwklga. When I execute this command ,

arwklga -sMAX -w foldername logfile.log

I don't seem to get any meaningful output. The index.html just shows the below. 
I installed Arwklga 2.16 following the instructions in arwklga.rtf.  ITSM 
7.6.03 is being used.

StatisticValue

start timeThu Dec 20 16:40:03 2012
end time  Thu Jan 1 05:30:00 1970
elapsed time  -376667:49:57.
api count 0
sql count  0
form count 0
table count 0
user count  1
fast thread count 0
list thread count  0
api exception count0
sql exception count1,001

Thanks
Radhika
+44 20718 25880



Think green - keep it on the screen. This e-mail and any attachment is for 
authorised use by the intended recipient(s) only. It may contain proprietary 
material, confidential information and/or be subject to legal privilege. It 
should not be copied, disclosed to, retained or used by, any other party. If 
you are not an intended recipient then please promptly delete this e-mail and 
any attachment and all copies and inform the sender. Thank you.
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_


Think green - keep it on the screen.

This e-mail and any attachment is for authorised use by the intended 
recipient(s) only. It may contain proprietary material, confidential 
information and/or be subject to legal privilege. It should not be copied, 
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recipient then please promptly delete this e-mail and any attachment and all 
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Re: arwklga no output - RESOLVED

[Narayanan, Radhika]

Hi,

The server is located in Sweden, the log file read on standing for onsdag in 
Swedish. But I read on as the English word on. Replaced that with Wed 
(Wednesday). Now it shows meaningful output.

Thanks
Radhika
+44 20718 25880


From: Narayanan, Radhika
Sent: 20 December 2012 20:12
To: 'arslist@ARSLIST.ORG'
Subject: RE: arwklga no output

Hi,

It is API, SQL and filter log, all in one file. An extract given below.

The timestamp reads like Wed Dec 19 2012 09:48:15.8540. I hope this is the 
correct format for arwklga?

FLTR TID: 002180 RPC ID: 400188 Queue: Prv:390665 Client-RPC: 
390665USER: ibrsdUser   
z1D_Impact (301355700) = 3000
FLTR TID: 002180 RPC ID: 400188 Queue: Prv:390665 Client-RPC: 
390665USER: ibrsdUser 1: Set 
Fields
SQL  TID: 002180 RPC ID: 400188 Queue: Prv:390665 Client-RPC: 
390665USER: ibrsdUser /* on Wed Dec 
19 2012 09:48:15.8390 */SELECT T2902.C1 FROM T2902 WHERE ((T2902.C1 IS NOT 
NULL) AND (N'PRIORITY_4' = T2902.C302210100)) ORDER BY 1 ASC
SQL  TID: 002180 RPC ID: 400188 Queue: Prv:390665 Client-RPC: 
390665USER: ibrsdUser /* on Wed Dec 
19 2012 09:48:15.8540 */OK
SQL  TID: 002180

API  TID: 002180 RPC ID: 400188 Queue: Prv:390665 Client-RPC: 
390665USER: ibrsdUser /* on Wed Dec 
19 2012 09:48:15.7920 */+CE ARCreateEntry -- schema INT:Staging from 
Unidentified Client (protocol 17) at IP address 164.9.6.70
FLTR TID: 002180 RPC ID: 400188 Queue: Prv:390665 Client-RPC: 
390665USER: ibrsdUser /* on Wed Dec 
19 2012 09:48:15.8070 */ Start filter processing (phase 1) -- Operation - 
CREATE on INT:Staging - NULL

Thanks
Radhika
+44 20718 25880


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: 20 December 2012 19:06
To: arslist@ARSLIST.ORG
Subject: Re: arwklga no output

**
Radhika,
What are the contents of the log?  It looks like you don't have either API or 
SQL logging in the file...is it by chance a Filter log you are analyzing?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Narayanan, Radhika
Sent: Thursday, December 20, 2012 4:18 AM
To: arslist@ARSLIST.ORG
Subject: arwklga no output

**

Request your help with arwklga. When I execute this command ,

arwklga -sMAX -w foldername logfile.log

I don't seem to get any meaningful output. The index.html just shows the below. 
I installed Arwklga 2.16 following the instructions in arwklga.rtf.  ITSM 
7.6.03 is being used.

StatisticValue

start timeThu Dec 20 16:40:03 2012
end time  Thu Jan 1 05:30:00 1970
elapsed time  -376667:49:57.
api count 0
sql count  0
form count 0
table count 0
user count  1
fast thread count 0
list thread count  0
api exception count0
sql exception count1,001

Thanks
Radhika
+44 20718 25880



Think green - keep it on the screen. This e-mail and any attachment is for 
authorised use by the intended recipient(s) only. It may contain proprietary 
material, confidential information and/or be subject to legal privilege. It 
should not be copied, disclosed to, retained or used by, any other party. If 
you are not an intended recipient then please promptly delete this e-mail and 
any attachment and all copies and inform the sender. Thank you.
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recipient then please promptly delete this e-mail and any attachment and all 
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IBRSD and Multiple BEM servers

[Narayanan, Radhika]

Hi List,

We've an instance of IBRSD on our ITSM 7.6.03 server. Can this instance be 
configured to integrate with multiple BEM servers?

Multiple BEM servers will raise incidents with ITSM. And ITSM has to respond 
back to all the BEM servers. Is this configuration possible to achieve?

Thanks in advance,


Radhika
+44 20718 20262

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recipient then please promptly delete this e-mail and any attachment and all 
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attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Remedy Table Recreation

[Narayanan, Radhika]

Hi,

 

That is a lot of useful info. Thanks for that. We're working on SQL
Server DB Replication for reporting purposes. The reporting DB uses
views. When a field is added to a regular/join form, does the view get
dropped and recreated or does it get altered?

 

When the DB Replication is ON, we are not being allowed to modify forms
using Developer Studio. We're forced to remove the replication, modify
forms and then install Replication again. Is there an alternative to
this?

 

SQL Server 2008 is what we use.

 

Thanks

Radhika

+44 20718 20431

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Wednesday, February 29, 2012 11:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Table Recreation

 

** 

The information you provide is always helpful.  Thanks to your first
response we have what we need to move forward.

Axton

On Feb 29, 2012 12:06 PM, Mueller, Doug doug_muel...@bmc.com wrote:

Axton,

OK, the implementation was not carried to the complete degree for Oracle
as
was originally planned.  There is again discussion about why not.

For ALL databases, all data tables (T/H/B all have the entry ID as a
unique
value) and ALL metadata tables (several of the ones you call out you
will find
have a new column in later releases that provides that unique value)
have a
unique value that should have unique index on it.

Sybase and MS SQL have these unique keys all defined as primary keys.

Oracle at this time did not take that final step of defining them as
unique keys
and just have them as unique indexes.

The argument of the team was that the DB replication technology of
Sybase and
MS SQL required the use of primary keys so we did that.  The DB
replication
technology of Oracle just required a unique indexed field exist so we
did that
for Oracle and didn't go the last step as it was not required for DB
replication.

Now, you can of course add the primary key characteristic if you want to
all of
the tables (and it is being discussed internally).


Now, one final challenge for you is that this work has been being done
over a
couple of releases and it is not fully in place for everyone until the
7.6.04
release.  So, you will not have some of the work that was done for
Oracle in
your 7.5 installation.

Sorry for the slightly incorrect information about Oracle and the
primary key.
We are there with other DBs and at the doorstep with Oracle with unique
indexes
on every table.

I hope this correction is helpful,

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Monday, February 27, 2012 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Table Recreation

We did not see a primary key defined for the T, H, or B tables, or the
meta-data tables, so we created a primary key on those tables.  We
did, however, see a unique index on all the T, H, and B tables.  We
are rethinking our approach because in later versions of Oracle
Streams they added an option to use a unique index, versus an explicit
primary key, for replication purposes.

I was referred to this KA on my inquiry to support:
https://kb.bmc.com/infocenter/index?page=contentid=KA305401

Which, at the end, states:

In essence this is not something that is currently available in AR
System, the only primary keys added was for Sql Server and Sybase
because those were the only two databases that needed primary keys for
replication. The thought was that other databases don't need to have
primary keys and they can be replicated just with the presence of
unique indexes.

While this appears to be true today, this was no always the case.
This is still not true for some of the meta-data tables because they
have neither a unique index or a primary key constraint (e.g.,
actlink_set_char, actlink_set, filter_notify).  While replication can
still work on these tables, it forces the database to perform a table
scan for each replicated record, comparing the value of every column.

The primary key can be defined at the time the table is created or
after the table is created and is different from a unique index.  Take
this DDL from a stock system for table B1:

create table b1 (
   c1 varchar2(15 byte) not null enable,
   c158 varchar2(255 byte),
   co158 number(15,0),
   cc158 number(15,0))
/
create unique index ib1 on b1 (c1)
/

While this table has a unique constraint through index ib1, it does
not have a primary key defined.  Compare this to the DDL for the same
table with the primary key constraint:

create table b1 (
   c1 varchar2(15 byte) not null enable,
   c158 varchar2(255 byte),
   co158 number(15,0),
   cc158 number(15,0),
   constraint sys_pk_3933 primary key (c1)
/
create unique index ib1 on b1 (c1)
/

We looked to add this to the ardb.conf at the time a form is created,
but that is a no go because the ardb.conf entries only append a suffix
to the create table statements, 

Re: ARERR 314 Field does not exist on Current form

[Narayanan, Radhika]

Hi,

 

Thanks. Yes, I tried changing workspace. Still same error - either ARERR
314 on some machines or ARERR 489 on others. 

When I attempt to modify a CMDB attribute from CMDB Class Manager, I get
ARERR 314 again. As a result, the CMDB attribute change fails. 

The error occurs when I attempt to modify core fields on regular forms
too. The error occurs both during .def Import or modification from dev
studio. 

 

Thanks

Radhika

+44 20718 20262

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz
Sent: 27 September 2011 03:26
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 314 Field does not exist on Current form

 

** 

Have you tried changing the work space? I am currently working with BMC
on this issue. The work space gets corrupted somehow and you start
getting all sorts of errors when you open workflow and try to save
things. Give it a try, who knows it might even fix it!!

 

only a life lived for others is a life worthwhile (A. Einstein)

Shafqat Ayaz



 



From: Cecil, Ken kce...@hubbell.com
To: arslist@ARSLIST.ORG
Sent: Monday, September 26, 2011 6:43 AM
Subject: Re: ARERR 314 Field does not exist on Current form

If it is not a system field, you could try something like this:

  Export all of the data in that field along with the request id field
to a file as a backup.
  Remove the field from the form (after noting all of its properties)
and save the form
  Add the field back to the form with the same field-id and properties.
  Import the data that was saved.
  Test again to see if your patch and/or Sync UI will work.

Just a thought.
Ken.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Narayanan, Radhika
Sent: Friday, September 23, 2011 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 314 Field does not exist on Current form

Hi,

Yes, it does. On 3 machines , with different workspace folders, I get
ARERR 314 Field does not exist on Current form field id.
On 2 machines, on any workspace folder, I get a warning ARWARN 489 At
least one set field failed in a multi-field operation.

However, Patch installation and Sync UI are failing due to error
received while modifying forms. 

Thanks
Radhika
+44 20718 20262


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: 23 September 2011 18:49
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 314 Field does not exist on Current form

Does this happen when dev studio is run from another machine?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Narayanan, Radhika
Sent: Friday, September 23, 2011 7:12 AM
To: arslist@ARSLIST.ORG
Subject: ARERR 314 Field does not exist on Current form

Hi List,

Can you share your thoughts on troubleshooting this error that occurs on
Developer Studio 7.6.03 ?

Whenever a new field is added or an existing field is modified on a form
(any type of form), I get the below error:
Save failed on form name
Field does not exist on Current form field id - Code: 314

However, the changes are saved successfully in spite of the error. But
patch installation and CMDB Sync UI fail due to this error.

AR Server: 7.6.03
ITSM 7.6.03
OS: Windows 2008
DB: SQL Server 2008 R2

ARAPILOGGING from Developer Studio shows Error 489 - At least one set
field failed in a multi-field operation.  
SQL/API Log from AR Server doesn't show any error. API and SQL are
completed successfully.

Thanks
Radhika
+44 20718 20262


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Think green - keep

ARERR 314 Field does not exist on Current form

[Narayanan, Radhika]

Hi List,

Can you share your thoughts on troubleshooting this error that occurs on 
Developer Studio 7.6.03 ?

Whenever a new field is added or an existing field is modified on a form (any 
type of form), I get the below error:
Save failed on form name
Field does not exist on Current form field id - Code: 314

However, the changes are saved successfully in spite of the error. But patch 
installation and CMDB Sync UI fail due to this error.

AR Server: 7.6.03
ITSM 7.6.03
OS: Windows 2008
DB: SQL Server 2008 R2

ARAPILOGGING from Developer Studio shows Error 489 - At least one set field 
failed in a multi-field operation.  
SQL/API Log from AR Server doesn't show any error. API and SQL are completed 
successfully.

Thanks
Radhika
+44 20718 20262


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Re: ARERR 314 Field does not exist on Current form

[Narayanan, Radhika]

Hi,

Yes, it does. On 3 machines , with different workspace folders, I get ARERR 314 
Field does not exist on Current form field id.
On 2 machines, on any workspace folder, I get a warning ARWARN 489 At least one 
set field failed in a multi-field operation.

However, Patch installation and Sync UI are failing due to error received while 
modifying forms. 

Thanks
Radhika
+44 20718 20262


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: 23 September 2011 18:49
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 314 Field does not exist on Current form

Does this happen when dev studio is run from another machine?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Narayanan, Radhika
Sent: Friday, September 23, 2011 7:12 AM
To: arslist@ARSLIST.ORG
Subject: ARERR 314 Field does not exist on Current form

Hi List,

Can you share your thoughts on troubleshooting this error that occurs on 
Developer Studio 7.6.03 ?

Whenever a new field is added or an existing field is modified on a form (any 
type of form), I get the below error:
Save failed on form name
Field does not exist on Current form field id - Code: 314

However, the changes are saved successfully in spite of the error. But patch 
installation and CMDB Sync UI fail due to this error.

AR Server: 7.6.03
ITSM 7.6.03
OS: Windows 2008
DB: SQL Server 2008 R2

ARAPILOGGING from Developer Studio shows Error 489 - At least one set field 
failed in a multi-field operation.  
SQL/API Log from AR Server doesn't show any error. API and SQL are completed 
successfully.

Thanks
Radhika
+44 20718 20262


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Re: Critical: 7.6.04 AR Servers in server group keep crashing

[Narayanan, Radhika]

Hi,

 

I'm going through exactly the same thing at the moment. But I'm using
ARS 7.6.03 and ITSM 7.6.03.  3 servers in a server group.

 

You can turn on API/SQL/Filter, Server group, ARSignald, Thread logs
with Copy-Cache-Logging: T in ar.conf. That is to see if you're able to
view anything with the log files.  In our case, we got little info
there. But all we found is that the server group did not agree with the
ranking of operations configured in AR System Server Group Operation
Ranking form.

 

You can follow BMC's recommendation on ranking Operations within a
server group. (Admin Guide .pdf) There is also a white paper on
Installing and Configuring Server groups.pdf. This helped resolve the
crash problem on one of our environments.

Admin, Approval, CMDB, BRE should be ranked 1 on one of the servers in
the server group. Should be ranked 2 on the second server in the server
group. And so on for the other servers in the server group. It is also
advisable to rank Admin server with 1 for other operations like AIE,
Recon, FTS, DSO. Escalation and Archive should be ranked 1 on one of the
non-admin servers. 

If your servers are up for 9 min as you found on armonitor.log, that
should be enough time to quickly do this before it goes down.  Then
restart all 3 servers - Admin first.

OR

Stop all 3 servers. Remove one of them (admin server) from server group.
Start service. Ensure it stays up for 10 min at least. Ensure the
ranking operations is correct. Then stop it. Add back to server group.
Start back. If it stays up, you can bring back the other servers one
after the other.

 

Thanks

Radhika

+44 20718 20262

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: 12 July 2011 17:34
To: arslist@ARSLIST.ORG
Subject: Critical: 7.6.04 AR Servers in server group keep crashing

 

** 

All,

I have a ticket open with BMC but basically, my ar servers keep
crashing. All I can see in the ARmonitor log is either this line:

Tue Jul 12 07:54:54 2011 ARMonitor child process (pid:4332) died
with 3221226356.

d:\program files\bmc software\arsystem\arserver.exe

 

OR

 

Tue Jul 12 07:43:34 2011 ARMonitor child process (pid:1172) died
with 3221225477.

d:\program files\bmc software\arsystem\arserver.exe

 

Any ideas? Arerror just shows the server restarting. 



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Max AR Servers to Mid-tier

[Narayanan, Radhika]

Hi List,

Is there any recommendation on the max no. of AR Servers that can be
safely added to a Mid-tier without incurring a drop in response times or
performance?
If there is no such limit, can you please recommend optimal Mid-tier
config settings, JVM settings to support that? Anything on pre-fetch and
cache persistence?

I've a case where it requires 9 AR Servers to be added to one Mid-tier
server. (There are 2 Mid-tier servers in a load balanced configuration,
though.)

Background: 
Mid-tier 7.6.03 on Windows 2008 x64
7 servers with ITSM 7.6.03
2 servers with ITSM 7.0.03

Thanks
Radhika
+44 20718 20262


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recipient then please promptly delete this e-mail and any attachment and all 
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Multiple Domain AR External Authentication

[Narayanan, Radhika]

Hi List,

 

Can you please shed some light on pre-requisites to get AREA LDAP 
Authentication working against multiple domains?

 

Environment: ARS 7.6.03

Domain in which AR Server is a member server: domain1

Domains in which users are present: domain1 and domain2.

 

There is NO trust relationship between domain1 and domain2. However, the ports 
389 and 53 are opened from Remedy application server to domain2 AD Server.

AREA LDAP Configuration form is set up with domain1 and domain2. Users on 
domain1 get authenticated successfully. For users on domain2 , we get 
Authentication Failed error.

What are the pre-requisites for enabling AREA LDAP Authentication against 
multiple domains in terms of AD trust, firewalls to be opened or anything on 
configuration/network/infrastructure level?

 

 

Thanks

Radhika


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recipient then please promptly delete this e-mail and any attachment and all 
copies and inform the sender. Thank you.

Re: Remove Logos from ITSM Forms

[Narayanan, Radhika]

Hi,
 
Replace will be simpler than remove, I think.
 
You can replace the BMC images in the respective Image objects with the logo of 
your company. For ex., replace the image in SHR:SHR:Console-BMC-Logo Image 
object with the logo of your company. This will reflect in all those forms 
where this image object is referenced.
 
If you want to remove, you may have to hide the panel and button fields 
carrying the image(s) on each user-facing form. Plus, you also have to do 
something like move around the other fields to fill the gap created.
 
Thanks
Radhika
+44 20718 20262



From: Action Request System discussion list(ARSList) on behalf of jaya munjal
Sent: Fri 2/18/2011 5:26 PM
To: arslist@ARSLIST.ORG
Subject: Remove Logos from ITSM Forms


** 
Hi List
 
Can anyone suggest the best way to remove logos from all the ITSM forms. Does 
anyone have the utility which can do this? 
 
I am on ARS 7.6.03, ITSM 7.6.03, Mid-Tier 7.6.04, OS - Windows 2008 and Oracle 
10g database.
 
any suggestions would be helpful.
 
Thanks
Jaya

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com.bmc.arsys.apiext.data.DataImport

[Narayanan, Radhika]

Hi List,

 

Is there a special way of calling the java dataimport utility from
within a run process action of a filter?

 

java -Xms64m -Xmx512m com.bmc.arsys.apiext.data.DataImport -v -D 4 -x
sedevhubapp1 -u username-p password -a 6543 -f formname -l
E:\SMIDataImport\SMIimportlog.log -o
E:\SMIDataImport\SRSFImport%1.arx

 

I'm trying to execute the above Java Dataimport utility from the Run
Process action of a filter. It doesn't execute. I can successfully
execute the above dataimport utility directly from command prompt from
any folder path including the folder path where arserver.exe is located.
(Environment variables set as per BMC document.)

 

I tried to put the dataimport utility into a Windows batch file. Again
the batch file executes directly from command-prompt , but not from
within run process action. Is there a special way of calling the java
dataimport utility from filter?

 

OS: Windows Server 2008

AR Server 7.6.03 

 

Thanks

Radhika

+44 20718 20262



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Re: com.bmc.arsys.apiext.data.DataImport

[Narayanan, Radhika]

Hi,

 

Thanks for your responses. It works for me now.

 

Had to call the dataimport utility as  .\dataimporttool\DataImport [options] in 
the Run process action of filter. I was earlier invoking java -Xms64m -Xmx512m 
com.bmc.arsys.apiext.data.DataImport [options] which didn't appeared to only 
work from command prompt, but not from filter.

 

Thanks

Radhika

+44 20718 20262

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Amita Kumar (amitaku)
Sent: 04 October 2010 17:18
To: arslist@ARSLIST.ORG
Subject: Re: com.bmc.arsys.apiext.data.DataImport

 

** 

Hi Radhika,

 

Can you try ./arsystem env before the command. 

It works for me for runmacro command.

 

Regards,

Amita

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Narayanan, Radhika
Sent: Monday, October 04, 2010 4:06 PM
To: arslist@ARSLIST.ORG
Subject: com.bmc.arsys.apiext.data.DataImport

 

** 

Hi List,

 

Is there a special way of calling the java dataimport utility from within a run 
process action of a filter?

 

java -Xms64m -Xmx512m com.bmc.arsys.apiext.data.DataImport -v -D 4 -x 
sedevhubapp1 -u username-p password -a 6543 -f formname -l 
E:\SMIDataImport\SMIimportlog.log -o E:\SMIDataImport\SRSFImport%1.arx

 

I'm trying to execute the above Java Dataimport utility from the Run Process 
action of a filter. It doesn't execute. I can successfully execute the above 
dataimport utility directly from command prompt from any folder path including 
the folder path where arserver.exe is located. (Environment variables set as 
per BMC document.)

 

I tried to put the dataimport utility into a Windows batch file. Again the 
batch file executes directly from command-prompt , but not from within run 
process action. Is there a special way of calling the java dataimport utility 
from filter?

 

OS: Windows Server 2008

AR Server 7.6.03 

 

Thanks

Radhika

+44 20718 20262


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CMDB Class Id

[Narayanan, Radhika]

Hi,

 

Can you help me resolve this error that I get when creating a CI
instance in a custom class in CMDB 7.5?

Could not find a class with ClassId : OB005056983d094NLlSgIC99KAg34Q

 

The API/Filter log has:

+WFFAPI ARIWfFilterAPI -- Service name BMC.FILTERAPI.NORM.ENGINE

FLTR TID: 1095362880 RPC ID: 006772 Queue: Fast  
Client-RPC: 390620USER: radhika
-WFFAPIFAIL 

FLTR TID: 1095362880 RPC ID: 006772 Queue: Fast  
Client-RPC: 390620USER: radhika
   Application-Invoke-External-Filter
bmc.cmdb.cmdbEngine PHASE=1 CLIENTTYPE=3

FLTR TID: 1095362880 RPC ID: 006772 Queue: Fast  
Client-RPC: 390620USER: radhika
   Exit code: 1  Value: 

FLTR TID: 1095362880 RPC ID: 006772 Queue: Fast  
Client-RPC: 390620USER: radhika
   Could not find a class with ClassId :
OB005056983d094NLlSgIC99KAg34Q 

FLTR TID: 1095362880 RPC ID: 006772 Queue: Fast  
Client-RPC: 390620USER: radhika
  Error while performing filter action: Error 120527

FLTR TID: 1095362880 RPC ID: 006772 Queue: Fast  
Client-RPC: 390620USER: radhika
  Filter CMDB:Instance:InvokeCMDBEngine01: No enabled error
handler

 

 

Thanks

Radhika

Ph: +44 118 965 0344

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runmacro.cat /Linux

[Narayanan, Radhika]

Hi,

Can you please advise on resolving the following error when attempting
to execute runmacro on AR Server 7.5 running on Linux 5.6. I'm running
command as root directly on the server.

Can not open catalog file runmacro.cat

BMC KM-00018219 did not work for me. 

echo $LANG
en_US.UTF-8

Thanks
Radhika
Ph: +44 20718 20262


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Re: runmacro.cat /Linux

[Narayanan, Radhika]

Hi,

Thanks for the reply. Should I add the path /usr/share/locale to NLSPATH in 
.bash_profile to get ./runmacro working?

Thanks
Radhika
Ph: +44 20718 20262
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Friday, September 18, 2009 6:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: runmacro.cat /Linux

Radhika,

I think you can find all of the availalbe locals for this file based
on this command (or at least a similar command)

find /usr/share/locale/ -name runmacro.cat


I think this should work for you:

LANG=en_US

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Fri, Sep 18, 2009 at 7:50 AM, Narayanan, Radhika
radhika.naraya...@logica.com wrote:
 Hi,

 Can you please advise on resolving the following error when attempting
 to execute runmacro on AR Server 7.5 running on Linux 5.6. I'm running
 command as root directly on the server.

 Can not open catalog file runmacro.cat

 BMC KM-00018219 did not work for me.

 echo $LANG
 en_US.UTF-8

 Thanks
 Radhika
 Ph: +44 20718 20262


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CMDB 7.5

[Narayanan, Radhika]

Hi List,

 

In Atrium Explorer 7.5, I'm unable to view the lines marking
MemberofCollection, ElementLocation and Impact relationships. However,
I'm able to view the lines corresponding to Component and Dependency
relationships.

 

It is strange that the CIs are listed correctly in the Atrium Explorer.
I only can't see the lines connecting the CIs. And the problem only
appears to be with 3 relationships - MemberofCollection, ElementLocation
and Impact!

 

Environment: Windows 2003, ARS 7.5, Atrium CMDB 7.5 Patch 1

 

Thanks

Radhika

Ph: +44 20718 20262

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Re: Digital Signatures

[Narayanan, Radhika]

Hi David,

Thank you for pointing me to the document. There is a note in the
document that says AR System provides electronic signatures but not
digital signatures.. How can we integrate a 3rd party digital signature
with Remedy?

Thanks
Radhika
Ph: +44 20718 20262
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Tuesday, July 14, 2009 7:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Digital Signatures

There's a white paper on this found here:

10-May-2008 How to use AR System and Approval Server to support a
compliance audit that requires proof of signatures by responsible
parties.
PDFhttp://documents.bmc.com/supportu/documents/14/12/91412/91412.pdf

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.


From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of HonnourPrahalladachar, PhaniRaja
[phaniraja.honnourprahalladac...@logica.com]
Sent: Monday, July 13, 2009 11:16 PM
To: arslist@ARSLIST.ORG
Subject: Digital Signatures

**
Hi List,

How can we integrate digital signatures with Remedy? Specially with
approval process?

Environment: ARS 7.1, ITSM 7.0.3, Windows 2003

Regards,
Phani Raja H.P.


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a Logica a respeitar o ambiente n?o imprimindo este correio electr?nico.
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filter API REMEDY.ARF.CAI

[Narayanan, Radhika]

Hi List,

How can I find out the functionality behind the filter API
REMEDY.ARF.CAI ? It is used in the Out-of-the-box ITSM 7 filter
CAI:EVT:Outbound_Modify_StartFilterAPI_Local.



I find just the following in the plugin log. 
*/+CALL  ARFilterApiCall  -- filter API REMEDY.ARF.CAI
*/REMEDY.ARF.CAI FINE Entering ARFilterApiCall
*/REMEDY.ARF.CAI FINEST Adding request to queue for
SRM_OUT_CREATE_APP_REQUEST (GUID:SR00110A615E78cRncRgcmNzJQ0o8D)

*/REMEDY.ARF.CAI FINEST Request added to queue for
SRM_OUT_CREATE_APP_REQUEST (GUID:SR00110A615E78cRncRgcmNzJQ0o8D)

*/REMEDY.ARF.CAI FINE Status of processed request = Running

*/REMEDY.ARF.CAI FINE Leaving ARFilterApiCall.
*/-CALLOK


Thanks in advance.

Radhika
Direct : +44 20718 20262
Extn : 20262



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RAC / ATS

[Narayanan, Radhika]

Hi,

A request to those of you who have appeared for RAC / ATS Certificate
courses from BMC or is aware of it.

1. Could you please tell me what is the course pattern and examination
pattern ? 
2. How long each ? 
3. Which version ? ARS 7.0.1 or 6.3 ? (Say in May 2007)
4. Descriptive Answers for Questions or Objective Questions ?
5. For the application development exercise in RAC , do they provide a
PC with Remedy installed ready for us to develop an  application ?
So, I don't have to carry a laptop, do I ?
6. Found an arslist thread on ATS. Thanks to Hall Chad - chahal. Do RAC
candidates also have access to web/books during
   the course ?
7. Is RAC an examination from day 1 or does it have training class(es)
too ?
8. Should the application developed for RAC touch all the features
offered by Remedy such as API,Flashboards,host Web  Services  consume
with a .NET/Java Application,Incoming Email engine, customize .css ...?
Or would it be on core ARS?
9. RAC: Would the application allotted to us be technically complex ,
say for ex., Financial Accounting System or a general topic like
Purchase Order Module ?
10. RAC: Should I submit a Requirements Spec, Technical Design document,
unit test cases to instructor before  proceeding with the development ?
11. RAC: Should I bear in mind to limit the scope of my
requirements/design to what I can complete in the given time
without trying to be over-ambitious ?
12. Any other useful tips ?

Thanks in advance.


Radhika
Direct : +44 20718 20262
Extn : 20262



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Re: Mid Tier 6.3 Stylesheets

[Narayanan, Radhika]

Hi,

I added the following link to the web content header HEAD /HEAD of the web 
view of my form. But when the form is displayed, it never applies the custom 
stylesheet survey.css, always seems to apply only the default ARSystem.css.

LINK rel=stylesheet 
href=../../../../resources/stylesheets/survey.css/LINK

Environment : ARS 5.1.2 Patch 1389, Mid-tier 6.3 Patch 13, Windows 2000.

I also populated the Custom Style Sheet field in the AR System User Preferences 
form as below , without success.
http://webserver/arsys/resources/standard/stylesheets/survey.css

Can you please tell me what is going wrong ?

Thanks
Radhika
Direct : +44 20718 20262
Extn : 20262


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Neil A. Carson
Sent: 09 March, 2006 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier 6.3 Stylesheets


You can put a link to a different style sheet in the web content header for 
that form.

Neil

- Original Message - 
From: Carin Sinclair [EMAIL PROTECTED]
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 08, 2006 9:50 AM
Subject: Mid Tier 6.3 Stylesheets


 List,

 Is there a way that I can have one form use a diferent stylesheet than the
 rest of the forms.


 Carin

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ARNOTE (10000)

[Narayanan, Radhika]

Hi,

Is there a way to stop just the ARNOTE (1) or ARWARN (1) or ARERR 
(1) from being displayed in a Remedy message ?
I only want the message to be displayed to the user and not the ARNOTE and 
number.

Environment : ARS 5.1.2 Patch 1389, Mid-tier 6.3 Patch 13, Windows 2000.

Thanks
Radhika
Direct : +44 20718 20262
Extn : 20262



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Custom .css

[Narayanan, Radhika]

Hi,

How can I link a custom .css to a Standard-windows view of a form ?
Also how can I link a custom .css to a web view of a form ?

Environment : ARS 5.1.2 Patch 1389, Mid-tier 6.3 Patch 13, Windows 2000.

Can the .css be given any name or should it only be arsystem.css ? In which 
folder should I place it ?

link rel=stylesheet 
href=../../../../resources/stylesheets/ARSystem.css/link

Thanks
Radhika
Direct : +44 20718 20262
Extn : 20262



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Re: ARNOTE (10000)

[Narayanan, Radhika]

Hi,

Thanks for the detailed info. How can we achieve this in the Mid-tier ? I want 
to remove the ARNOTE only for messages displayed on one particular form, not 
all.

Environment : ARS 5.1.2 Patch 1389, Mid-tier 6.3 Patch 13, Windows 2000.

Thanks
Radhika
Direct : +44 20718 20262
Extn : 20262


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Heider, Stephen
Sent: 27 November, 2006 9:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARNOTE (1)


Radhika,

As far as I know the message number can not be removed in the Windows
User Tool, yet it can be removed in Mid Tier by modifying some
configuration files (I did it a year ago and don't remember exactly
where at this point).

One alternative in the WUT is using your own pop-up display mechanism
instead of Remedy's.  I do that here with a tiny .Net console app that
wraps all the functionality of the .Net MessageBox.Show method.  When I
need to display a message (Active Links only) I call this app, which
then returns the user's selection (ie. OK, Yes, No, Cancel).

The only limitation is the max length of the command line (I believe
Windows XP is 8192 characters).  

I wish BMC would begin to utilize the built in functions in Windows
since the Windows User Tool only runs on Windows.  MessageBox and MsgBox
have been available for many years.

HTH

Stephen


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Narayanan, Radhika
Sent: Monday, November 27, 2006 10:59 AM
To: arslist@ARSLIST.ORG
Subject: ARNOTE (1)

Hi,

Is there a way to stop just the ARNOTE (1) or ARWARN (1) or
ARERR (1) from being displayed in a Remedy message ?
I only want the message to be displayed to the user and not the ARNOTE
and number.

Environment : ARS 5.1.2 Patch 1389, Mid-tier 6.3 Patch 13, Windows 2000.

Thanks
Radhika
Direct : +44 20718 20262
Extn : 20262



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Re: Unix/Oracle - Windows/SQL Server

[Narayanan, Radhika]

Hi,

The easiest way is to use the search objects option in the admin tool (on a 
recently synchronized search database.)

But if you haven't synchronized the search database, you can run the following 
SQL statements to find out. I don't know the tables corresponding to escalation 
actions.
So, you'ld have to hunt for them.

/* These were created for SQL Server 2000/Windows 2000 environment. Please map 
to Oracle/Unix as appropriate*/

/* Active Links with Direct SQL Actions*/

Select name from actlink , actlink_sql
where actlink_sql.actlinkId  = actlink.actlinkId and enable = 1

/* Active Links with Run Process Actions*/
Select name from actlink , actlink_process
where actlink_process.actlinkId  = actlink.actlinkId and enable = 1

/* Filters with Direct SQL Actions*/

Select name from filter , filter_sql
where filter_sql.filterId  = filter.filterId 

/* Filters with Run Process Actions*/
Select name from filter , filter_process
where filter_process.filterId  = filter.filterId 

Thanks
Radhika
Direct : +44 20718 20262
Extn : 20262


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Bezhenar, Dmitry
Sent: 06 October, 2006 12:55 PM
To: arslist@ARSLIST.ORG
Subject: Unix/Oracle - Windows/SQL Server


Hello List,

We are now migrating our server from Solaris 9 - Oracle 9.2 environment to 
Windows - SQL Server one.

There are 2 problems with this process -

1. Run process
2. Direct SQL

Is there a way to search for every workflow element which contains these 
actions? In order to find out if this particular action will work on a 
different platform.

Thank you.

PS: I've tried to do it with a *.def files using notepad with no success.

Kind Regards
Dmitry Bezhenar

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Re: Can Distributed Pools help ?

[Narayanan, Radhika]

Hi,

You can increase the thread count (from the User tool) for a given distributed 
pool if you're expecting it to be getting more requests. The default is 1.

I hope you're using DSO through a private queue with an optimal Min and Max 
threads configured in proportion to your
DSO activity.

If you've sufficient threads configured for your DSO private queue, then the 
pools will work concurrently. (Dependant on the free memory, CPU and load on 
ARServer)

(Page 20 of DSOAdminGuide-630.pdf)

Thanks
Radhika
Direct : +44 20718 20262
Extn : 20262


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Tarun Kumar SHARMA
Sent: 22 September, 2006 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Can Distributed Pools help ?


Hello,

We have 4 live servers of remedy with HD 6.x,ARS 6.3 and we are using DSO 
between Helpdesk and some other forms.
We want to make 2 Distributed pool (A and B)one for Helpdesk form and the other 
one for some other forms. 

Does A and B pool work independently or they will be dependent to each other by 
some means ?

For e.g. If there are a 20 records in pool A and 3000 records in other pool 
B(and pool B activity starts first), then both pool sends data independently or 
there may be the possibility that pool A will wait of transferring all 3000 
records of pool B and then it will transfer 20 records.

Actually our need is to work independently with more than one queue so that 20 
records will not wait for 3000 records.

Regards,
Tarun

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Re: Shared Workflow across ARS Servers

[Narayanan, Radhika]

**



Hi,

There's one thing that I've tested on ARS 5.1.2 on Windows 2000 using 
browser client. If the second server wasn't registered with portmapper, 
then the workflow couldn't execute. You see, we can't 
specify the port in a Set Fields From or Direct SQL actions for the second 
server.

Try 
registering the second server with portmapper, it may execute if that was the 
only reason for the error.

( I 
didn't have to explicitly login to the second server. The shared workflow 
will execute on the second server even if you're only logged into the first 
server
as 
long as the second server is registered with portmapper.)

Thanks Radhika Direct : +44 20718 
20262 Extn : 20262 

  -Original Message-From: Action Request System 
  discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of 
  Conrad PereiraSent: 19 September, 2006 10:27 AMTo: 
  arslist@ARSLIST.ORGSubject: Re: Shared Workflow across ARS 
  Servers** 
  Hi Rodney,
  
  Thanks for the info. I haveenabled both the servers in the accounts 
  dialog box on the user tool and then tried to pick the value from the form on 
  the second server. It still gives the error "Form does not exist on server" or 
  now a new error "ARERR [150] A server name must be supplied in the control 
  record" 
  
  Also, in the admin tool - Server Information - Connection Strings 
  - Remote Workflow, a local password has been defined and an entry in the 
  table has been made of the second server and thepassword. The same 
  settings have been done on the second server with the local password and an 
  entry of the first server and thepassword. The password is same in all 
  the four places. 
  Any other settings that require to be done? FYI, both the servers 
  areconnecting through differentTCP Port Nos. as well.
  
  Thanks,
  Conrad
  On 9/18/06, Rodney 
  Harris [EMAIL PROTECTED] 
  wrote: 
  
** 


Hi 
Conrad,

What you are 
describing should work just fine. You can do client side operations such as 
active links and table fields across multiple servers. The main limitation 
with this approach is that the client must be logged in to each server. That 
usually means that their passwords must be synchronised across both servers. 
In your case it sounds like the user you are testing with has no access to 
one of the forms on one of the servers or is not logged in to one of the 
servers. Just as you added the second server in the admin tool each user 
must do the same in their user tool. 

This feature also 
works across the web as long as both servers are connected to the same 
mid-tier.


Rod 
Harris 

CMS Asset 
Solutions







From: Action Request System 
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] 
On Behalf Of Conrad 
PereiraSent: Monday, 18 
September 2006 3:20 PMTo: 
arslist@ARSLIST.ORGSubject: Shared Workflow across ARS 
Servers

** 



Hi 
Listers,



I have 
installed two ARS Servers on one Server. I have some workflow that has to be 
executed between the two ARS servers. In the Admin Tool - Accounts 
dialog box both the servers are added. When doing an Active Link, in 
theSet fields action, both the servers show up and a workflow has been 
done to Set a Value calling from the second ARS server form to the first ARS 
server form. The Active Link has been saved successfully. When testing it in 
the user tool, it gives the error "Form does not exist on server". We 
wereinformed that in order for this kind of shared workflow to work, 
both the servers need to be licensed with a Server License. We licensed the 
servers now, however the problem still persists. 



Has 
anyonedone this kind of development before? Is there a limitation that 
this works only for active links and not for other objects? 




Looking 
forward for your reply.



Thanks,



Conrad 
Pereira

CyberMAK Information Systems

Manama,


Bahrain
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Run process for .cmd files

[Narayanan, Radhika]

Title: Run process for .cmd files
**






Hi,


I'm trying to run a .cmd file from the Run Process of a filter. The following is the command line in the Run process command.

cmd /c start EIG.cmd $1$ 


But it is not executing. Could you please tell me what is the correct syntax ?


The file EIG.cmd is present in a path that is added to the PATH environment variable. I've also tried the path explicitly like cmd /c start C:\Program Files\EIG.cmd $1$

It doesn't work either.


The file EIG.cmd itself is correctl When I manually open a command prompt window and execute the same file, it works correctly. It just doesn't open

from within a filter !


Thanks

Radhika

Direct : +44 20718 20262

Extn : 20262



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Workflow to fire on every restart of Remedy

[Narayanan, Radhika]

Title: Workflow to fire on every restart of Remedy
**






Hi,


I want to set a field in a form based on a condition. And I want to do this every time the Remedy service is restarted ( and only when it is restarted).

(Setting a field on the form should trigger the filters on Modify of that form.) How should I do this ?


( ARS 5.1.2 Patch 1389, customized ITSM 5.5, SQL Server 2000, Windows 2000, 2 instances of Remedy in an active-passive cluster and

2 instances of SQL Server 2000 in an active-passive cluster )


Thanks

Radhika


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Re: Workflow to fire on every restart of Remedy

[Narayanan, Radhika]

Hi,

Thanks for the response. The reason I want to do this is :

We're building an interface between 2 remote Helpdesk Systems. Ticket data is 
going to be exchanged.
When we receive ticket data from the remote system, it has to be processed 
before it is finally updated into
HPD:Helpdesk. 

If Remedy service fails or a timeout due to a busy server occurs in the midst 
of processing, there would be unprocessed records lying in the temporary table.

I was wondering how we could restart processing when remedy is restarted.

Thanks
Radhika

Direct : +44 20718 20262
Extn : 20262

PS : I just found out that the submission transaction (made by the 3rd Party 
integrator which sits between the 2 helpdesk systems) itself would be rolled 
back if Remedy service fails during processing. That means there would never be 
unprocessed
records. Makes my life easy. I hope it really works that way. However, 
armonitor.cfg seems a good idea. I'll remember that.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black
Sent: 05 September, 2006 2:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow to fire on every restart of Remedy


Radhika,

While I am not sure what you are trying to achieve. However, based on
the stated requirement I would consider something along the following
path...

Add a line to your armonitor.cfg config file to run a command line
program to do a submit(or modify) of a record in the form of interest.
I would suggest that you look at the driver, or JavaDriver program.
You could also write your own API client too. For the windows env you
might need to actually implement a Windows Service to make this a
clean solution too. (You may find that the process is called several
times (4 times in less than 30 seconds immediately following start
up.) then not called anymore.

Ref: ConfigGuide-630.pdf page: 310.
  (Yea I know you said 5.1.2, but the same should apply to that
version, I just do not have those docs loaded anymore.)


But some questions for you about what your really trying to do...

About the form in question:
 ) How many data records are there in this form?
 ) What value are you setting this field to? (a timestamp?)
 ) Are you trying to do something with respect to Server Clustering?

Their might be easier ways to achieve whatever it is that your trying
to do. However, you did not describe what that really is.

Good luck.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.




On 9/5/06, Narayanan, Radhika [EMAIL PROTECTED] wrote:
 **


 Hi,

 I want to set a field in a form based on a condition. And I want to do this
 every time the Remedy service is restarted ( and only when it is restarted).

 (Setting a field on the form should trigger the filters on Modify of that
 form.) How should I do this ?

 ( ARS 5.1.2 Patch  1389, customized ITSM 5.5, SQL Server 2000, Windows 2000,
 2 instances of Remedy in an active-passive cluster and

 2 instances of SQL Server 2000 in an active-passive cluster )

 Thanks
 Radhika

 Direct : +44 20718 20262
 Extn : 20262

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HelpDesk 6.0 Installation - Fail to load prerequisite applications

[Narayanan, Radhika]

Title: Trouble with using AR System .NET API version 1.2.1761.15495
**



Hi,

  
  While installing HelpDesk 6.0 (base setup) on a 
  production server,I'm getting the following error :
  
  Setup is currently installing Remedy Object Store 
  components..."Failed to load prerequisite 
  applications."
  
  Environment : Windows 2003 Server, 2GB RAM , 13 GB 
  free Hard Disk space, ARS 6.3 Patch 17, Helpdesk 6.0 (Not yet 
  licensed.)
  
  ARS 
  6.3 Patch 17 installation was successful. Able to connect to Remedy using User 
  and Admin tools. But Helpdesk installation is failing with the above error 
  message.
  
  Please help torectify this and install 
  successfully.
  
  I'm 
  installing sample data also with Helpdesk. When I used the same files to 
  install on an unlicensed development server, there were no such 
  errors.
  
  Regards
  Radhika
  +44 
  20718 20262
  
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Re: Problems with ARS Client tools - RPC Connection Refused error

[Narayanan, Radhika]

**



We've 
seen such cases with our users where they had installed an application related 
to MS Proxy client. When they uninstalled the application, they 

were 
able to connect to remedy. This is probably true with some 
othermemory-resident applications ( may be pcAnywhere too ) which could be 
listening on ports. And when we attempt to connect to 
remedy using a named port that's already used by one of the memory-resident 
applications, we get this error.

At 
anotherinstancea user had set up an environment variable for 
ARTCPPORT to the wrong port no. Hence couldn't connect to remedy servers 
not using that port no. or registered with portmapper.

But in 
both the above cases, the users were able to connect to Remedyby browser, 
only wasn't able to connect by the windows client tool which ruled 
out
any 
other firewall related problems with their gateway or IP or 
PC.

Thanks Radhika Direct : +44 20718 
20262 Extn : 20262 

  -Original Message-From: Action Request System 
  discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of 
  Campbell, Grant ISent: 12 July, 2006 12:57 AMTo: 
  arslist@ARSLIST.ORGSubject: Problems with ARS Client tools - RPC 
  Connection Refused error** 
  
  I am having a very 
  strange problem with my Remedy Client tools on my workstation. I have a 
  rather significant number of servers I am normally able to connect to, but 
  recently I cannot connect to any of them. I am receiving the very 
  familiar errormessage:
  
  ARERR [90] Cannot 
  establish a network connection to the AR System server :my server 
  name(0): RPC: Miscellaneous tli error - System error (Connection 
  refused)
  
  Normally this 
  indicates a problem at the server end and I've seen it many times before, 
  however, I am getting this for *every* server I try to connect to. 
  I know this is a specific problem with my workstation because I can connect to 
  these servers from other workstations (through Terminal Server or VNC). 
  Others can connect to these servers. I have exhausted a 
  significant number of troubleshooting steps: 
  (uninstalling/reinstalling...using older and new versions of ARS...cleaning 
  registry entries...even running in "Safe mode").I'm at the place 
  where I'm going to start uninstalling other software to see if that is the 
  problem.
  
  I was just 
  wondering if anyone has see this as a "client" problem 
  before.
  
  ~~~Grant Campbell 
  
  EDS - 
  Canada Central Application 
  Delivery Unit - Remedy Development TeamOshawa Shopping Centre : 419 King St. W, Suite 3550 : 
  Oshawa, ON 
  Canada L1J 2K5 Phone:+1-905-429-3203 : 
  Cell:+1-905-435-7572 : E-mail:[EMAIL PROTECTED] 
  ~~~
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Flashboards - Can Line Graph show calculated Percent ?

[Narayanan, Radhika]

Hi,

Please let me  know if it is possible to do something as follows in Flashboards 
and display it as a Line graph.

Count(A) / Count(B) * 100 (A Percentage)

Hence I've two Flashboard variables, one for each count. How can I divide the 
two Flasboard variables , and multiply
by 100 and display in a Flashboard as a line graph ?

A pie-chart automatically displays a percent. But I'ld like to see historical 
data.

Thanks in advance

Radhika


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