Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013
Yes On Oct 27, 2012 5:37 PM, "Shafqat Ayaz" wrote: > ** > Yes. > > Thank you. > > * > * > *Shafqat Ayaz* > > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Susan Palmer > *Sent:* Wednesday, October 24, 2012 10:36 AM > *To:* arslist@ARSLIST.ORG > *Subject:* You need to VOTE on the thread: Bring back the ARSList MVP for > 2013 > > ** > Our goal is 1,000 votes. We are VERY SHORT of that number. Sadly this > is reflecting what was seen by Dan during the actual MVP voting this year. > > If you want the ARSList MVP award to continue reply to the "Bring back > the ARSList MVP for 2013" thread. You only need to hit reply, enter YES in > the body and send. Of course you're welcome to give an opinion but don't > feel obligated to confess that you didn't vote this year. > > Thanks, > Susan > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
[no subject]
Hi Sucharita, You can make a display only form and give the permissions on this form to a group. The restricted set of users can be added to this permission group and you can use this group permission to check which set of users sees which home page. Hope that helps. Rgds, Nisha On Mon, Nov 30, 2009 at 10:08 AM, Sucharita SINGHAL < sucharita.sing...@st.com> wrote: > ** > > Hello, > > > > Can someone suggest me the solution to following need. > > > > I want to make a display only form as the home page for a set of users. > > For rest of the users home page is the normal ‘Home page’. > > I also want the links to different applications on my new(alternate ) home > page. > > > > > > If I make the settings for the same in ‘AR System User Preference’ form, > > does it come into effect immediately or I need to make some other settings? > > > > Please detail out the procedure. > > > > > > *Thanks* > > *Regards* > > *Sucharita* > > *Remedy Development Team,PACC,ICT* > > *ST Microelectronics Pvt. Ltd.* > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- If you miss the lift to success...try the stairs!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" <>
Re: Problem in generating Log files
Hi Kiran, You need to login with your admin account (Demo for eg.) to get these options enabled. If your user account doesn't have admin permissions then these will not be enbled. Alternatively, for server side logging, you can go to admin tool and enable filter logging under Server Information ---> Logs. Rgds, Nisha On Sun, Aug 31, 2008 at 8:42 PM, kiran kodali <[EMAIL PROTECTED]> wrote: > ** Hi All, > > I am trying to generate a Log file. In the User tool When i go to > Tools-->Options-->Logging.. > > It doesn't allow me to select Server side options ( API, Database, Filter), > i could only select Client options ( Active link , Macros). > > How can i see filter logs? Please let me know. Thanks. > > -- > Kiran Kodali > Ph: 940-231-8524 > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- If you miss the lift to success...try the stairs!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: View Forms
Lisa, This error normally occurs when the table name that is being provided is different from the actual name in the db. Check for the name, spelling of the table in the database. The table name is case sensitive also. Hence take care of that as well while providing the name of the table. Also make sure that the table is in the aradmin d/b. Hope that helps. Rgd, Nisha. On 3/27/08, Kemes, Lisa <[EMAIL PROTECTED]> wrote: > > ** Also, I am typing the table name in CAPS. > > > Lisa > > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Kemes, Lisa > *Sent:* Thursday, March 27, 2008 12:05 PM > *To:* arslist@ARSLIST.ORG > *Subject:* View Forms > > > ** > > I'm trying to create a View Form that connects to a table on an Oracle > database and I'm getting the error message: > > "Requested database table not found. Please check the spelling (table > name is case-sensitive) (ARERR 481)." > > The table has aradmin added to the permission list. Is there anything > else I'm missing? > > AR Server 7.01 Patch 6 > Windows 2003 app Server > > *Lisa Kemes * > AR System Developer > Tyco Electronics > 717-810-2408 tel > 717-810-2124 fax > [EMAIL PROTECTED] > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- If you miss the lift to success...try the stairs!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: "Asynchronous even occured" and "glibc detected" when opening form
Hi Dwayne, If the records are being shown in the result list and not being displayed in the form when selected, then this probably means that there is a mismatch in the number of entries in t table and h table. Check the count of recorrds in t table and it's underlying h table. Rgds, Nisha Ramtri On 5/29/07, Dwayne Martin <[EMAIL PROTECTED]> wrote: Hi everyone, We have installed ARSystem onto a database copied from an old system. (New system ARS 7.01, patch2, Linux server, Oracle 10). We have a form with a single record that displayed fine in the old system. In the new you can display it OK in Query mode, but if you try to display the record or create a new record the WUT says "Asynchronous event occured" and the server shuts down. The server display says "glibc detected." And now something new just started happening. When you display the form in Query mode it comes up completely blank. If you do a search, the results lists displays data from the record, but the form itself is still totally blank. The ARSystem does not crash. I can't find any errors in any of the logs. I made a copy of the form, and it displays OK. Any idea what might be wrong? Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- If you miss the lift to success...try the stairs!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Archiving
Hi Gary, When archiving is enabled, the workflow doesn't get attached to the new archived form. It still remains with the primary form. Hence if there are multiple dependencies, as in, multiple other forms which have some data being displayed in the primary form, then if you archive the multiple forms also, the workflow will still have to be attached between archived forms. If you don't archive multiple forms and just archive primary for data then the workflow remains as it is. Hope that helps. Rgds, Nisha On 5/22/07, Gary Roach <[EMAIL PROTECTED]> wrote: ** List, Can anyone give any insight on Archiving records with multiple dependencies ?I understand how to turn archiving on, just wondering if anyone had additional info with multiple dependencies. ARS 6.3 Oracle DB Thanks, Gary Roach [EMAIL PROTECTED] Global Information Technology 1600 Technology Way Latrobe, PA 15650 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Need Help Immediately
Hello Bala. For the scenario that you have described below, you would need active links to perform the action and not filters. This is because active links fire on some user actions at client level like click of a button (as you want). You could use 1.) Push Field action (to push the data in form2) 2.) Message (to inform that entry has been submitted). The basic guide will help you out in understanding active links and various other actions. Hope that helps! Regards, Nisha Ramtri On 5/2/07, linksys <[EMAIL PROTECTED]> wrote: Hi all, I need help for doing the task.Reply immediately.Its urgent. Following tasks needs to completed using filters. 1)Form1 --> After entering the fields in the form,When user clicks the button, It will go to form2 2)Form2 --> Show the message that an entry is created form1. 3)While updating the record in Form1, Form2 shows the existing value and the updated value. Waiting for reply. Linksys -- View this message in context: http://www.nabble.com/Need-Help-Immediately-tf3680136.html#a10284555 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- If you miss the lift to success...try the stairs!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Regarding archiving of table fields...some help!
Hello Listers, Today I tried to enable archiving of one of the forms being used in my organisation. This form has some table fields which have some data coming from some second regular form through some workflow. When I archived only the main form containing the table field and not the second regular form, then in the archived form I could see the data in the table. However, when I archived the second regular form (in addition to the main form), I could not see the data in the table of the archived main form. The data was however available in the second archived form. As per the documentation, the workflow does not get attached to the archived forms. -->So instead of actually modifying the workflow and enabling it also for the archived forms, how can I ensure that I can overcome this issue? -->Has anyone ever come across this kind of issue? If yes, how has it been overcome? -->Have I missed something else which needs to be taken care of so that such table fields are populated with the data when archived? I got some suggestions offline but I would appreciate if there were some more of them. It'll be a great help if you could throw some light and suggest something. Thanks! Rgds, Nisha Ramtri ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Basic Help!
Hello Listers, I have a basic query. Is it possible to change the properties of a regular form through some workflow? To elaborate further, can I use an active link/filter/escalation to modify the properties of a form? I have a form which has more than 600 fields. Now this form has many tables etc. which are taking data from some other regular forms. I want to now enable archiving for this main form. So instead of manually modifying all related forms and enable individual archiving, can I just modify the properties of forms in bulk and enable archiving through some workflow? Thanks. Rgds, Nisha Ramtri ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ODBC use underscores / Crystal Reports Server
Hi John, Select this check box if you are running Crystal Reports and there are field names or form names in your reports that contain special characters. Selecting this check box causes the special characters to be replaced by underscores. Hope that helps! Regards, Nisha Ramtri On 3/27/07, Ben Cantatore <[EMAIL PROTECTED]> wrote: ** No it's not actually required. Although I highly recommend it so you stay consistant with Reports created by Remedy. *John Kovalcik <[EMAIL PROTECTED]>* Sent by: "Action Request System discussion list(ARSList)" < arslist@ARSLIST.ORG> 03/27/2007 10:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ODBC use underscores / Crystal Reports Server ** Listers, Does anyone know if it is necessary to use "ODBC use underscores" on the ODBC connection for Remedy when reporting with Crystal Reports Server. I know for using Crystal through the User Tool it is necessary but is it if you are using Crystal Reports server or Business Objects Enterprise ??? Thanks, John M. Kovalcik Service Management Sr. Analyst ITIL Foundations Certified Global Information Technology Kennametal Inc. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- If you miss the lift to success...try the stairs!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Mid-tier vs. User client!
Hello All, We are currently on ARS6.3/HD6.0. Some of our users use the Remedy web interface and we have some users using Remedy user tool/client as well. Just out of curiousity, what should should be actively promoted with the users? The mid-tier client or the user tool? What would be the advantages of either one on the other? Thanks. Warm Regards, Nisha Ramtri ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: IE7.0 Compatible with Mid- tier 6.3
Hello Jaya, Just to let you know that currently we are also testing IE 7 with mid-tier 6.3 and I have been using this since last 20 days. No problem has come uptil now. Warm Regards, Nisha Ramtri STMicroelectronics Pvt. Ltd. Extn:199-6247 Direct: 0120-4006247 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben HCS Nederland Sent: Friday, December 29, 2006 2:06 AM To: arslist@ARSLIST.ORG Subject: Re: IE7.0 Compatible with Mid- tier 6.3 ** Hi listners, At this moment Remedy doesn't officially support IE 7.0 in combination with the 6.3 midtier. However, Remedy says that it "should work" without any problems. This is the answer Remedy support gave me: "6.3 and 7.0 Mid-Tier are not supported with IE 7.0 but "SHOULD" work ok, we do not know of any issues with these version of Mid-Tier (other than the tabbing issue which is in 7.0.1 as well)...7.0.1 Mid-Tier does support IE7 with the one known limitation of multiple tab feature which we will not be addressing until next release of Mid-Tier ." Regards, Ben _ Date: Wed, 27 Dec 2006 13:17:41 -0500 From: [EMAIL PROTECTED] Subject: Re: IE7.0 Compatible with Mid- tier 6.3 To: arslist@ARSLIST.ORG ** We have ARS 7 working with IE 7. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 27 Dec 2006 1:04 PM Subject: Re: IE7.0 Compatible with Mid- tier 6.3 ** I have used IE 7 on MT 6.3 and haven't seen any apparent problems with it.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: jaya munjal <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, December 26, 2006 4:52:28 AM Subject: IE7.0 Compatible with Mid- tier 6.3 ** Hi List In my organization, we are upgrading our browsers to IE7.0. I wanted to know if Remedy officially supports IE7.0 with ARS 6.3 In the compatibility matrix on IE 6 is mentioned, I thought may be that not upgraded. Therefore wanted your views if any one out there is also using IE 7.0. I have done few test of my application on IE 7 and it is working fine. Wanted to know fellow listmates experiences Regards Jaya __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ _ <http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=ht tp://www.aol.com/newaol> Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125___This posting was submitted with HTML in it___ _ Probeer Live.com: je eigen persoonlijke opstartpagina met alleen de dingen die jij belangrijk vindt op één plek. binnen één omgeving. <http://www.live.com/getstarted> __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ClearCase
Hello Doug, We had integrated ClearCase with Remedy on our development server without any major hiccups. The entire process is well defined in AdvanceGuide-6.30 pages 323-340. Hope that helps! Warm Regards, Nisha Ramtri STMicroelectronics Pvt. Ltd. Extn:199-6247 Direct: 0120-4006247 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: Tuesday, January 09, 2007 2:26 AM To: arslist@ARSLIST.ORG Subject: ClearCase ** Anyone out there integrated ClearCase (Rational) with Remedy version 6.x? Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Form Permissions issue on mid tier
** Hi, You can set the form permissions in this case and give the access to only those groups whom you want should be accessing the form. Remove public access from the form in this case. Hope that helps! Warm Regards, Nisha Ramtri Remedy Development, ITAC, ST Microelectronics Ltd. Plot#1, Knowledge Park-III, Greater Noida. Ph# (0120)3916000 Extn:6247 PSTN# (0120)4006247 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of parikshit saxenaSent: Friday, November 10, 2006 3:15 PMTo: arslist@ARSLIST.ORGSubject: Form Permissions issue on mid tier ** Hi All We are trying to limit the accesss for a particuler group of user on our application vies on mid tier 6.3. The issue here is that the URL can be manipulated now by any user logging into the application and hence all sensitive data is exposed. We are trying to give Hidden permissions on the critical forms for this group, so that data can be accessed from those, but the forms are hidden on the web client. But this doesn't seem to work here. Though the forms are not coming in the object list on ARUser now, but they are still visible on mid tier (despite of cache flush). Would be grateful if someone can provide some insights on this. Regards Parikshit Find out what India is talking about on - Yahoo! Answers India Send FREE SMS to your friend's mobile from Yahoo! Messenger Version 8. Get it NOW __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Need help with URL parameter passing in Mid-Tier
** If you are opening the form in submit mode, try out checking the option 'Set Fields to Default Values'. That might help! Warm Regards, Nisha Ramtri Remedy Development From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Patel, Kamlesh R.Sent: Thursday, November 09, 2006 10:24 PMTo: arslist@ARSLIST.ORGSubject: Need help with URL parameter passing in Mid-Tier ** Hi all, I know this should work but I can’t get it to work. I am attempting to open a form in submit more and set the field id 8 (short desc) to “test”. In my case form opens but does not set the value in field 8 or for that matter any other field I try. I have already checked permissions on forms and fields. Environment: ARS 5.1.2 Mid-Tier 6.0.1 http://mid-tier-server/arsys/servlet/ViewFormServlet? Mode=Submit&form=test123&server=myappserver&F8=test Kamlesh __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Problem with attachment fields on form opening as a dialog!
** Hello, I have a requirement here to add an attachment pool to HPD:Solutions form to enable a person to add any file as part of solution/knowledgebase. I have added the attachment pool and given the necessary permissions to the pool and also to the attachment fields defined therein. I have another link on the Home page which opens up this solution page in a dialog form. The problem I am facing now is that attachment pool is visible but the attachment fields defined therein is not visible and hence I cannot see the attached files. The permissions are there however. Is there something which I need to check out in case the form mode being opened in dialog? We are on HD6.0/ARS6.3 patch016. Please suggest. Thanks! Warm Regards, Nisha Ramtri Remedy Development, ITAC, ST Microelectronics Ltd. Plot#1, Knowledge Park-III, Greater Noida. Ph# (0120)3916000 Extn:6247 PSTN# (0120)4006247 __20060125___This posting was submitted with HTML in it___
Re: request crashing user tool - malloc failed
** Hello Nyall, We were also facing this problem here. Actually we have integrated Remedy with HP OVO and tickets coming from this were having a large amount of data. We then took care through filters to extract just the first 2000 characters and populate the same in work log field. Haven't faced a problem after that about crashing of user tool. Warm Regards, Nisha Ramtri Remedy Development, ITAC, ST Microelectronics Ltd. Plot#1, Knowledge Park-III, Greater Noida. Ph# (0120)3916000 Extn:6247 PSTN# (0120)4006247 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nyall McCavittSent: Tuesday, September 19, 2006 1:31 PMTo: arslist@ARSLIST.ORGSubject: [Possible SPAM]Re: request crashing user tool - malloc failed ** Hi,Just thought that I would keep you up to date on this issue.In turns at that one of the tickets that was causing this problem had a diary field of over 900MB!! I have isolated the relevant tickets ( 5 other tickets with a diary field of around 300MB is size), exported the data at the db level and updated the diary fields at the db level to ensure that they have no data in them. The system works perfectly now.The only trick now is to analyse the data to try and figure out why it gone up to 900MB and get some of the original Work Log data back in.Thanks for your help.NyallMcKenzie, James J C-E LCMC HQISEC/L3 wrote: ** Nyall and Raido: I'm willing to state that the affected action has a very large diary or attachment associated with it. If you attempt to export the record from your database, Oracle can handle the data collection, but Remedy cannot. Thus, you see a large increase in memory usage and then the crash. If you care to explore, you can look at the CLOB storage for that record and find the record is very large. Don't know how this happens as the limit for a diary field under Oracle is 1MB of text. If you need help, I think that I can provide a little bit of it. James McKenzie L-3 GSI __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: How to run Active Link in (New) mode, but not (Search) Mode
Hi, If you want the active link workflow to fire only on create mode and not on search mode then you can use the $OPERATION$ keyword in this case and specify in the run-if of the active link $OPERATION$!="QUERY". Additionally you can look up for the various values for $OPERATION$ keyword. Hope that helps! Warm Regards, Nisha Ramtri Remedy Development, ITAC, ST Microelectronics Ltd. Plot#1, Knowledge Park-III, Greater Noida. Ph# (0120)3916000 Extn:6247 PSTN# (0120)4006247 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of GoDario27 Sent: Thursday, August 10, 2006 6:36 PM To: arslist@ARSLIST.ORG Subject: How to run Active Link in (New) mode, but not (Search) Mode Total newbie here... (blush) I have an active link that populates the assign-to group and individual fields on window load of the HPD:HelpDesk form, however when they click Search for Request, the HPD:HelpDesk form opens in (Search) mode and they have to delete the auto-populated information prior to searching (if they are searching for something else). How do I limit an active link to only run in (New) mode? Not even sure if I have the lingo right...mode/view?! Any help/documentation you could provide to point me in the right direction would be greatly appreciated! I've looked in the documentation but am not sure how to even word it to find it! s:) Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Problem in Table Field
Hi, You can check the permissions of the columns of the table field and additionally check the permissions of the form. If APP-Support is not there and add so. Looks like an access problem. Warm Regards, Nisha Ramtri Remedy Development, ITAC, ST Microelectronics Ltd. Plot#1, Knowledge Park-III, Greater Noida. Ph# (0120)3916000 Extn:6247 PSTN# (0120)4006247 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of karlochacon Sent: Wednesday, August 09, 2006 11:10 PM To: arslist@ARSLIST.ORG Subject: Problem in Table Field hello I got this probem i have a Table Field and its columns ok. the point is when i a support user is loged in the aplication can not see anything, but the table field show the information match 3 entries return - 3 entries matched (3 just to say any number), well that support user can not see the information, but the information is retrieved. on the other hand an admin or management can see the data without any problem. it seems like the data in support is invisible. im not kidding, what could the trouble be? thanks a lot -- View this message in context: http://www.nabble.com/Problem-in-Table-Field-tf2080239.html#a5730521 Sent from the ARS (Action Request System) forum at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Oracle licenses query
Title: Message ** Hello All, I have a question regarding the licenses. Are Oracle licences included in the Remedy licences (which means there's no need to buy Oracle licences on top of Remedy ones)??Regards,Nisha Ramtri __20060125___This posting was submitted with HTML in it___
SERIOUS!!!---Help with Table Refresh
Title: Message ** Hello All, I have a display only form which has a table field on it. This table A (for eg.) has the entries coming into it from some backend form. Now there's an active link guide which is pushing multiple entries into this backend form and when I add a "change field" action to refresh this display-only table field after the active link guide action, it fails to refresh on the web client even though data is already pushed by the guide. On native console, refresh is taking place properly. Can anyone suggest where I might be going wrong for the same??? Please suggest what should be done in order to refresh data in the table on web also. I am blocked due to this now!! Thanks. Warm Regards, Nisha Ramtri Remedy Development, ITAC, ST Microelectronics Ltd. Plot#1, Knowledge Park-III, Greater Noida. Ph# (0120)3916000 Extn:6247 PSTN# (0120)4006247 __20060125___This posting was submitted with HTML in it___
Help with table field qualification!!!!!!!
Title: Message ** Hello All, I have a display only form which has a table field which gets data populated from some backend table. Now this backend table has multiple entries of a particular user/region and I want that only distinct values should be populated in the display-only table. How can this be achieved? How should the table qualification be built in this case? I tried using External with set fields in some char field as qualification but this did not get processed. Any ideas how it can be done?? Thanks. Warm Regards, Nisha Ramtri Remedy Development, ITAC, ST Microelectronics Ltd. Plot#1, Knowledge Park-III, Greater Noida. Ph# (0120)3916000 Extn:6247 PSTN# (0120)4006247 __20060125___This posting was submitted with HTML in it___
DSO help for HelpDesk application
Hello Listers, I want to clear some confusion that I have regarding the concept of DSO or Distributed Server Option which is being currently used as a mechanism to transfer tickets between 1 server to another. For DSO to transfer tickets from server A to server B, is it necessary for both the servers to have DSO license or only the sending server to have DSO license. Can the receiving server receive the licenses even though it doesn't have the DSO license applied to it? Also does the DSO process 'arservdsd' needs to be running on receiving server or the server can receive tickets even though DSO process is not running on it??? So out of the following 3 situations which is correct one if server A sends tickets to server B through DSO i.e. server B is the receiving the ticket?? 1.) Server B should have DSO license applied to it and DSO process arservdsd should be running on it. 2.) Server B doesn't have DSO license on it and no DSO process is running on it. 3.) Server B doesn't have license on it and DSO process is running on it. Any help in this regard will be very useful and helpful in clearing all remaining doubts. Thanks. Warm Regards, Nisha Ramtri __/__/ __/__/__/ Remedy Team, __( __/ ITAC, NOIDA-INDIA, __) __/ Tel : 120-2512021-30 __/__/ __/ Extn : 6247 STMicroelectronics ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Web giving issues
Hello All, We have one of our servers where we had installed patch 15 for mid-tier to solve an issue. We are on ARS6.03. But due to some reasons we had to rollback to patch 14 for mid-tier. Now at the same time we were also importing the def of HP:Helpdesk form one other server to this server. Now after rollback to patch 14 and import I have noticed that web is behaving strangely. The native client of HelpDesk on citrix server works fine. The problem is that any fields where things have to be written manually are not allowing me to type anything in it. The cursor control is going to those fields but when I try to type anything , I am unable to do so. However, when I click on the expand box of these fields, I am able to type in the information required. This is happening only on web and not on native client. It's happening on fields like Summary, Description, Requester Login etc. I have tried to re-import the def again and evn on doing so this remains as it is. Is this something related to def import? Or is this related to the patch installed for mid-tier etc.? Can anyone suggest a way out of this? Thanks. Warm Regards, Nisha Ramtri __/__/ __/__/__/ Remedy Team, __( __/ ITAC, NOIDA-INDIA, __) __/ Tel : 120-2512021-30 __/__/ __/ Extn : 6247 STMicroelectronics ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
