HowTo Increase Size of Attachments for outgoing Emails in ITSM 7.6.04 ?

[Oliver Nitsche]

Hello ARSList,

I´m realy new at administering AR System Server 7.6.04 and 
ITSM and i hope you can help a bloody beginner ;-)



Actually I had to increase the size for attachments which will be attached 
to outgoing emails from 2 MB up to 50 MB.



Therefore I used the Developerstudio to modify the Form CT:Email System.




I set the Views in an overlay and modified the field property for line 
ldquo;Email Attachmentrdquo; in the blue box for Email Attachments at the 
bottom of this form.



I have increased the value Field/Max Size up to 50 and saved all the 
changes.



Then I have tested it, but the form only accepts attachments with a size, 
less than 2 MB.



The save behavior occurs after a reboot of my Test System.



In the next step I set the Value for Max Size to ldquo;0rdquo;.



Here the Form also accepts only files with a size less than 2 MB.

 In my last test i set the value to  saved the changes and 
reboot the server, but the form did not accept files who are greater than 2 
MB.

 When i try to attach a file greater than 2 MB i revice the 
following Error Message :

 The size of the attachment is too large. Maximum size of 
available slot is {0} bytes. (ARERR 9210)



Is there maybe any workflow which must be edited?



It is a complete clean and fresh installation of ITSM 7.6.04 SP2.

 The Mailserver has no limit for outgoing Emails.



I hope anybody can give me some hints to fix this Problem?



Thank you in advance and have a nice day / weekend ;-)



Yours OliverNormal0
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Direct URL for create or search a Incident

[Oliver Nitsche]

I'm still quite new in administrating and developing with the ARSystem.

I have now a question but i haven´t found any information.

I hope you can help me with the following question?

To simplify the work of colleagues in our service desk, we are looking for a 
way to create a link for search or create incidents directly through the 
browser.

Is there a way to create a link wich can stored as a bookmark, so the Page for 
e.g. creating a new Incident, can opened directly by using this bookmark in the 
browser?

Thank you very much in advance for your support.

Have a nice Day

Oliver

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