Re: Kinetic Request
Ramesh, A Kinetic two-cents here. We are using Kinetic V4.0.3 with ARS 6.3 over here and are happy with it. Approx 800 users. Set up to allow web submissions of Service Requests to active directory (i.e. Move User, Deactivate Account, etc). Auto-generates Remedy Change Requests and Tasks. The customers really like it and Kinetic support is terrific. Lawrence -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramesh (Rameshbabu) Peketi Nityananda Sent: Thursday, July 22, 2010 4:27 To: arslist@ARSLIST.ORG Subject: Kinetic Request ** Hi All, We are currently on ARS 7.1 with our custom Help Desk application and we are evaluating SRM products (Kinetic Request, BMC SRM) for our Service Desk. I have gone through the product videos available in the (Kinetic Request) website and it looks very interesting. I just want to hear the experiences(pros, cons) you guys had in using Kinetic Request. Thanks, Ramesh. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Unable to Report From Mid Tier ARERR 9246
Hi,
We see the below trying to run reports from Mid Tier. The BMC documentation
and everything else we've researched indicates that we need to verify the
report we are trying to run is still available in the Remedy Reports form. Our
reports are definitely in the Report form. Has anyone out there found a way
around this problem? We did much diligence in trying to correct this issue
before posting here.
ARERR [9246]
Cannot find report [Ljava.lang.String;@10dd4c8 of type null for form {2} on
server {3}. Please see your administrator.
Lawrence Parker
IT Service Support Tools
EDS
Remedy Engineering
1968 Gilbert Street
Norfolk, VA 23511
Tel: +1 757 963-1008
Mobile: +1 757 285-2368
E-mail: lawrence.par...@nmci-isf.com
We deliver on our commitments
so you can deliver on yours.
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Re: Unable to Report From Mid Tier ARERR 9246
Thanks Jason and Charles,
These are native .arr reports. We corrected the issue by reimporting the
ReportSelectionRun active link. It was passing qualification but not doing
anything. I do appreciate your feedback.
Larry
Lawrence Parker
IT Service Support Tools
EDS
Remedy Engineering
1968 Gilbert Street
Norfolk, VA 23511
Tel: +1 757 963-1008
Mobile: +1 757 285-2368
E-mail: lawrence.par...@nmci-isf.com
We deliver on our commitments
so you can deliver on yours.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason Miller
Sent: Thursday, September 03, 2009 15:52
To: arslist@ARSLIST.ORG
Subject: Re: Unable to Report From Mid Tier ARERR 9246
** Lawrence didn't specify if this a Crystal report or a native .arr report.
Lawrence, can you clarify the type of report? If it is a native report then we
do not need to travel down the road of troubleshooting Crystal.
Also can you tell us what version of ARS and Mid-Tier you are using?
Jason
On Thu, Sep 3, 2009 at 9:22 AM, Charles Baldi charles.ba...@gmail.com wrote:
**
Do you have your Crystal Reports or Business Objects server configured
properly? Did this ever work in the past?
On Thu, Sep 3, 2009 at 11:42 AM, Parker, Lawrence T
lawrence.par...@nmci-isf.com wrote:
Hi,
We see the below trying to run reports from Mid Tier. The BMC
documentation and everything else we've researched indicates that we need to
verify the report we are trying to run is still available in the Remedy Reports
form. Our reports are definitely in the Report form. Has anyone out there
found a way around this problem? We did much diligence in trying to correct
this issue before posting here.
ARERR [9246]
Cannot find report [Ljava.lang.String;@10dd4c8 of type null for
form {2} on server {3}. Please see your administrator.
Lawrence Parker
IT Service Support Tools
EDS
Remedy Engineering
1968 Gilbert Street
Norfolk, VA 23511
Tel: +1 757 963-1008
Mobile: +1 757 285-2368
E-mail: lawrence.par...@nmci-isf.com
We deliver on our commitments
so you can deliver on yours.
___
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http://www.arslist.org/
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Re: How to add new field mapping to existing webservice?
Hi, The new value should auto-populate on the web services left-hand pane. Right click in the right-hand pane and click New Element. Name the new element exactly what is displayed for your new field on the left and map it up. Lawrence Parker IT Service Support Tools EDS Remedy Engineering 1968 Gilbert Street Norfolk, VA 23511 Tel: +1 757 963-1008 Mobile: +1 757 285-2368 E-mail: lawrence.par...@nmci-isf.com We deliver on our commitments so you can deliver on yours. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lakhes Sent: Monday, August 17, 2009 10:50 To: arslist@ARSLIST.ORG Subject: How to add new field mapping to existing webservice? ** I added a new field to join form on which there is already a webservice exsisting and has output mapping for getListValues but ai am not able to add/map the newly added field to exsiosting output mapping. Any help is appreciated. thanks _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Dropping BMC Support
Another thing to consider is you will not be able to get license keys generated online should you need them. If you make a server change and need licensing for it, you will have to coord a purchase with BMC. Lawrence Parker IT Service Support Tools EDS Remedy Engineering 1968 Gilbert Street Norfolk, VA 23511 Tel: +1 757 963-1008 Mobile: +1 757 285-2368 E-mail: lawrence.par...@nmci-isf.com We deliver on our commitments so you can deliver on yours. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Friday, July 17, 2009 9:37 To: arslist@ARSLIST.ORG Subject: Re: Dropping BMC Support ** Off the top of the head. you loose support obviously you loose the free ability to move servers (keys - licenses) you loose the upgrade software you loose the patches you loose more money -- if you come back, (Some do not and pay for the whole thing again from scratch) -- Just a quick 2 Cents On Fri, Jul 17, 2009 at 9:20 AM, Pierson, Shawn shawn.pier...@sug.com wrote: ** This is correct, and it can be far-reaching. At my current employer, we were looking into purchasing ITSM a few years ago. Basically, BMC let us have it for paying back-maintenance from an old company. So basically what happened is that Company E went sold off Company C and went bankrupt. Company P merged with Company C and then both were purchased by Company S. When we decided to purchase ITSM, our BMC sales rep found out that Company E had licensed ITSM in the past, and as a result we could get it for merely paying back maintenance for a for a few years, which was a whole lot cheaper than buying it new. However, my point is that the reverse could also hold true. If you drop support, even if your company gets bought out or something else happens that can be traced back to your current company, you risk being told to pay back maintenance if you want to ever restore it. I would advise against dropping support unless your company is in absolute dire straits. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Friday, July 17, 2009 6:00 AM To: arslist@ARSLIST.ORG Subject: Re: Dropping BMC Support ** When you decide to restart support you'll be asked to pay the interim cost IIRC. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Parker Sent: 17 July 2009 09:06 To: arslist@ARSLIST.ORG Subject: Dropping BMC Support ** We are considering dropping our support contract with BMC. We've considered the implications of this as far tech support calls, licensing and new software releases. Was wondering if anyone has experience with dropping support and what other issues might have come up besides the above mentioned items. Thank you in advance. Richard _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
7.X Developer Needed
Site-R in Emmitsburg, MD, has an urgent need for a Remedy Developer. The position can be located on www.catapulttechnology.com . If you, or anyone know, with version 7 experience is looking, will you forward this on to them. Lawrence Parker IT Service Support Tools EDS Remedy Engineering 1968 Gilbert Street Norfolk, VA 23511 Tel: +1 757 963-1008 Mobile: +1 757 285-2368 E-mail: lawrence.par...@nmci-isf.com We deliver on our commitments so you can deliver on yours. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Upgrading to 10G Oracle and Hitting a Library Error
Thanks Mark! Great scoop. Will give it a go and let you know how goes. Larry Lawrence Parker IT Service Support Tools EDS Remedy Engineering 1968 Gilbert Street Norfolk, VA 23511 Tel: +1 757 963-1008 Mobile: +1 757 285-2368 E-mail: lawrence.par...@nmci-isf.com We deliver on our commitments so you can deliver on yours. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Friday, May 08, 2009 2:40 To: arslist@ARSLIST.ORG Subject: Re: Upgrading to 10G Oracle and Hitting a Library Error As you are aware you need to use the 9i client for ARS 6.3 regardless of the backend database version and the error indicates that the server cannot find this. If you have the ARS server and db on the same system (with Oracle-SID: in ar.conf) you will need to configure ARS as though it was using a remote database. Setup the 9i client with the appropriate tnsnames.ora and make sure you have; Oracle-Two-Task: connection_description_from_tnsnames.ora Dbhome-directory: path_to_9i_client Mark From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Parker, Lawrence T [lawrence.par...@nmci-isf.com] Sent: 08 May 2009 00:06 To: arslist@ARSLIST.ORG Subject: Upgrading to 10G Oracle and Hitting a Library Error Hi, Hoping someone has hit this bridge before. We are on ARS 6.3 Patch 20 and have a requirement to upgrade to Ora 10G. We've successfully upgraded the database but see a No Such File error on libclntsh.so.9.0 when starting Remedy. The matrix indicates we should be ok on 10G with the 9i client and we've been diligently trying to get past this error. All AR processes start except for arserverd. Have any of you hit this in the past? Lawrence Parker IT Service Support Tools EDS Remedy Engineering 1968 Gilbert Street Norfolk, VA 23511 Tel: +1 757 963-1008 Mobile: +1 757 285-2368 E-mail: lawrence.par...@nmci-isf.com We deliver on our commitments so you can deliver on yours. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Upgrading to 10G Oracle and Hitting a Library Error
Mark, I hate to sound corny but can't think of a better way to say it: YOU DA MAN!!! Your info below pointed us right, smack at the problem and we're good to go. Thank you sir Larry Lawrence Parker IT Service Support Tools EDS Remedy Engineering 1968 Gilbert Street Norfolk, VA 23511 Tel: +1 757 963-1008 Mobile: +1 757 285-2368 E-mail: lawrence.par...@nmci-isf.com We deliver on our commitments so you can deliver on yours. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Friday, May 08, 2009 2:40 To: arslist@ARSLIST.ORG Subject: Re: Upgrading to 10G Oracle and Hitting a Library Error As you are aware you need to use the 9i client for ARS 6.3 regardless of the backend database version and the error indicates that the server cannot find this. If you have the ARS server and db on the same system (with Oracle-SID: in ar.conf) you will need to configure ARS as though it was using a remote database. Setup the 9i client with the appropriate tnsnames.ora and make sure you have; Oracle-Two-Task: connection_description_from_tnsnames.ora Dbhome-directory: path_to_9i_client Mark From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Parker, Lawrence T [lawrence.par...@nmci-isf.com] Sent: 08 May 2009 00:06 To: arslist@ARSLIST.ORG Subject: Upgrading to 10G Oracle and Hitting a Library Error Hi, Hoping someone has hit this bridge before. We are on ARS 6.3 Patch 20 and have a requirement to upgrade to Ora 10G. We've successfully upgraded the database but see a No Such File error on libclntsh.so.9.0 when starting Remedy. The matrix indicates we should be ok on 10G with the 9i client and we've been diligently trying to get past this error. All AR processes start except for arserverd. Have any of you hit this in the past? Lawrence Parker IT Service Support Tools EDS Remedy Engineering 1968 Gilbert Street Norfolk, VA 23511 Tel: +1 757 963-1008 Mobile: +1 757 285-2368 E-mail: lawrence.par...@nmci-isf.com We deliver on our commitments so you can deliver on yours. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Upgrading to 10G Oracle and Hitting a Library Error
Hi, Hoping someone has hit this bridge before. We are on ARS 6.3 Patch 20 and have a requirement to upgrade to Ora 10G. We've successfully upgraded the database but see a No Such File error on libclntsh.so.9.0 when starting Remedy. The matrix indicates we should be ok on 10G with the 9i client and we've been diligently trying to get past this error. All AR processes start except for arserverd. Have any of you hit this in the past? Lawrence Parker IT Service Support Tools EDS Remedy Engineering 1968 Gilbert Street Norfolk, VA 23511 Tel: +1 757 963-1008 Mobile: +1 757 285-2368 E-mail: lawrence.par...@nmci-isf.com We deliver on our commitments so you can deliver on yours. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
