Print Preview doesn't appear on clicking 'Print' button
This issue occurs for some of the users where they have "BMC Remedy user v7.1 Patch 004 " pushed through packaging. While clicking on Print button on the Incident/ Change Request screen, normally the Print preview appears before we print. This doesn'appear the same for all users. It directly goes to print. I tried to reinstall the application and did not work. I ensured it is not a login issue but specific to some PC. I did not find any settings for Print Preview. Is there anything I am missing here? PS: User DSN entry does not exist in my PC and it absolutely works fine at my PC. -- View this message in context: http://www.nabble.com/Print-Preview-doesn%27t-appear-on-clicking-%27Print%27-button-tp24826475p24826475.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Problem Management Roles - Process Question
I have 2 questions... 1. Can anyone explain the additional activities that can be performed with Problem Master role in comparison with Problem User role? It is not clear from the BMC user guide If I understand correctly Problem Master will have the permission to change the assignee or manager or update the status of the Problem at a given time. Will he be able to change the status from Completed to any other status (Say In Progress) ?? 2. Why does it allow to add work info when a Problem is Cancelled and Not while Completed? I guess it is working as designed, but just curious about the process/ business logic behind this. Thanks! -- View this message in context: http://www.nabble.com/Problem-Management-Roles---Process-Question-tp24757459p24757459.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Dialogs/ Pop ups on Mid Tier - Remedy version 7.1
Thanks for your reply. This suddenly disappeared. Not sure what the root cause was. -- View this message in context: http://www.nabble.com/Dialogs--Pop-ups-on-Mid-Tier---Remedy-version-7.1-tp24643387p24716213.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Dialogs/ Pop ups on Mid Tier - Remedy version 7.1
One the user is facing this strange issue. When he tries to search the web for Incidents or Change Requests, he gets a dialog box with an error "No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278)" on clicking Ok, one more web dialog appears "Data Types are not appropriate for relational operation (ARERR 313)" followed by a confirm save request dialog box. This user has only Incident viewer and Infrastructuer change Viewer permission. This absolutely works fine on the QA environment for the same user with same permissions. When I login with my Id on his machine, it works fine for me without any pop ups. This issues is there for his entire group. I tried deleting cookies, but didnt help. Has anybody faced this issue before? Please suggest. -- View this message in context: http://www.nabble.com/Dialogs--Pop-ups-on-Mid-Tier---Remedy-version-7.1-tp24643387p24643387.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
