I have 2 questions... 1. Can anyone explain the additional activities that can be performed with Problem Master role in comparison with Problem User role? It is not clear from the BMC user guide
If I understand correctly Problem Master will have the permission to change the assignee or manager or update the status of the Problem at a given time. Will he be able to change the status from Completed to any other status (Say In Progress) ?? 2. Why does it allow to add work info when a Problem is Cancelled and Not while Completed? I guess it is working as designed, but just curious about the process/ business logic behind this. Thanks! -- View this message in context: http://www.nabble.com/Problem-Management-Roles---Process-Question-tp24757459p24757459.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
