Re: Error in email logs...resulting in email loss
Hi Sucharita, Check the emails (to field) for any invalid addresses, if selective emails are not being delivered. Thank you, Dhananjay From: Sucharita SINGHAL [via ARS (Action Request System)] [mailto:ml-node+s1093659n7593586...@n2.nabble.com] Sent: 13 November 2013 12:23 To: Dhananjay Deshpande Subject: Error in email logs...resulting in email loss ** Hello Team, We are errors in email Logs. Selective mails are getting blocked and not being sent to smtp server. Please find the error snapshot as below: nested exception is: java.net.SocketException: Broken pipe (errno:32) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:918) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Nov 13, 2013 11:00:51 AM com.sun.mail.smtp.SMTPTransport sendCommand SEVERE: Can't send command to SMTP host; nested exception is: java.net.SocketException: Broken pipe (errno:32) javax.mail.MessagingException: Can't send command to SMTP host; nested exception is: java.net.SocketException: Broken pipe (errno:32) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:374) at com.remedy.arsys.emaildaemon.SenderModule.closeTransport(SenderModule.java:129) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:317) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:54 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:55 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:56 AM com.sun.mail.smtp.SMTPTransport rcptTo SEVERE: Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 504 5.5.2 REMSPI_ARS: Recipient address rejected: need fully-qualified address javax.mail.SendFailedException: Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 504 5.5.2 REMSPI_ARS: Recipient address rejected: need fully-qualified address at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:323) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74) at
Re: Removing links in Email notifications?
You can modify the filters which sends these notification and uncheck the url option. From: Anders, Thomas (ext)-2 [via ARS (Action Request System)] [mailto:ml-node+s1093659n7591507...@n2.nabble.com] Sent: 06 September 2013 14:03 To: Dhananjay Deshpande Subject: Removing links in Email notifications? Listers, I want to remove the links at top of the Customer Receipt Information and Customer Resolution notification mails from our ITSM 7.6.03, but those links are not shown in the respective template. Is there a chance we can only remove this from the two notifications towards customer, and keep the link for the others? Thanks, Thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/Removing-links-in-Email-notifications-tp7591507.html To start a new topic under ARS (Action Request System), email ml-node+s1093659n1093659...@n2.nabble.commailto:ml-node+s1093659n1093659...@n2.nabble.com To unsubscribe from ARS (Action Request System), click herehttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=1093659code=ZGhhbmFuamF5LmRlc2hwYW5kZUBpbi5mdWppdHN1LmNvbXwxMDkzNjU5fC04NjQwNTQzOTI=. NAMLhttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=macro_viewerid=instant_html%21nabble%3Aemail.namlbase=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespacebreadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Removing-links-in-Email-notifications-tp7591507p7591509.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
When the news broke and which was kind of anticipated.. I believed it’s just a financial decision and such big financial decisions always come out of personal perspective.. and it’s always the people who make the technology and business flourish.. With so many of great people here.. (and I mean it), I like to hope that we have a long way to go.. (Hoping doesn’t require your hair to be grey ☺ ).. Dhananjay From: Joshua Schuller [via ARS (Action Request System)] [mailto:ml-node+s1093659n7589001...@n2.nabble.com] Sent: 22 May 2013 10:28 To: Dhananjay Deshpande Subject: Re: huh? financial news for bmc ? ** That is not a bad point.However, folks should also consider the big picture. Just think about what are you doing for discovery and run book automation? Monitoring? One big caution is that some alternate ITSM providers are just checking a box as far as saying we have that. Pull the covers and then LOL. Guess what, you are *required* to customize their Out-of-the-Box and nothing comes for free (even for a basic implementation). Still if you are all about custom (and on this list) then you already realize the inherent power of AR System Powered Apps has not been recently high-lighted. Remember the Remedy Your Business, Your Way slogan if that rings a bell? Cheers, Joshua Schuller ph: 1.347.220.5979 On Tue, May 21, 2013 at 3:43 PM, Jim Manara [hidden email]/user/SendEmail.jtp?type=nodenode=7589001i=0 wrote: My hair is not gray! What you see is the sunlight reflecting off the natural highlights in my hair. Even indoors. I have passed many mile markers. If you can't stay flexible, then the race gets harder. Everyone needs different tools. More important is recognizing when to use them. How many of you own only one screwdriver? Jim Manara [hidden email]/user/SendEmail.jtp?type=nodenode=7589001i=1 a href=tel:480-273-0934 value=+14802730934480-273-0934 Growth is Change, Change is Cambiare! Heh. I only just passed that marker on the road and plan to be working for many more years. I know the flame changes in nature, but if it goes out I'm in trouble. 8) Depending on one vendor for more than three or four years is folly. I'm constantly impressed the Remedy product line has lasted as long as it has, but it has changed a lot over the years. To keep working in this niche, my 'flame' has already changed a number of times. While I hope it continues, I try to make sure I have reserve options. Someone is going to have to teach the process after it all goes into the cloud, right? While I'm sure the vendor will try to milk that need, there is nothing quite like a friendly face on site who isn't motivated to up-sell. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:[hidden email]/user/SendEmail.jtp?type=nodenode=7589001i=2] On Behalf Of Sylvain YVON Sent: Tuesday, May 21, 2013 12:34 AM To: [hidden email]/user/SendEmail.jtp?type=nodenode=7589001i=3 Subject: Re: huh? financial news for bmc ? ** I don't know, a developer and even a consultant should try and learn new stuff every day. Maybe at 50 the flame is gone, but we can't rely on a single vendor for our careers on the long term, can we ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/huh-financial-news-for-bmc-tp7588575p7589001.html To start a new topic under ARS (Action Request System), email ml-node+s1093659n1093659...@n2.nabble.commailto:ml-node+s1093659n1093659...@n2.nabble.com To unsubscribe from ARS (Action Request System), click herehttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=1093659code=ZGhhbmFuamF5LmRlc2hwYW5kZUBpbi5mdWppdHN1LmNvbXwxMDkzNjU5fC04NjQwNTQzOTI=. NAMLhttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=macro_viewerid=instant_html%21nabble%3Aemail.namlbase=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespacebreadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/huh-financial-news-for-bmc-tp7588575p7589004.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
Re: OT: An unexpected fork in the road...
Hi David, A very best wishes for your future endeavours . Dhananjay From: Misi Mladoniczky [via ARS (Action Request System)] [mailto:ml-node+s1093659n7587856...@n2.nabble.com] Sent: 05 April 2013 12:54 To: Dhananjay Deshpande Subject: Re: OT: An unexpected fork in the road... Hi David, You have put a lot of energy into making it easier for all of us to interact with BMC. I hope someone picks up the baton... I remember meeting you, brand new, at BMC User World 2006 if I remember right. You, me and Carey Matthew Black sat down in a room and discussed interaction with BMC Support and the Enhancement Request process. We have come a long way since then :-) Good luck to you David! Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, I watched the movie Moneyball a few nights ago. Billy Beane (general manager for the Oakland A's) had advice for delivering bad news - just give it to 'em straight. So here goes. As of April 5th, I'm no longer an employee of BMC Software, Inc. While my disclaimer has always stated that my participation in this group wasn't an official function for BMC, obviously this turn of events puts a significant kink in my continued involvement in the ARSList. :-) Note that this is in no way a result of the April Fool's posting that I sent out... lest someone jump to an errant conclusion. I won't be able to discuss any details of the situation, but you guys deserved to hear the news straight from the horse's a er... mouth. This has been an amazing 7 years of my career and all of you are the reason for that. This is the most vibrant, animated and supportive group I've ever had the pleasure to be a part of. I've met many of you in person, talked with even more in virtual space, but I feel like a part of a family with all of you. I will truly miss the opportunity to represent the brand and products that you channel so much passion and positive energy towards. This E-mail address ([hidden email]/user/SendEmail.jtp?type=nodenode=7587856i=0mailto:[hidden email]/user/SendEmail.jtp?type=nodenode=7587856i=1) will cease functioning, but I've created a new E-mail address ([hidden email]/user/SendEmail.jtp?type=nodenode=7587856i=2mailto:[hidden email]/user/SendEmail.jtp?type=nodenode=7587856i=3) and subscribed to the list as a private citizen. I'll continue to contribute what I can - just from a different vantage point. So this isn't goodbye - just a change in the weather... -David J. Easter (Previously) Manager of Product Management, AR System The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/OT-An-unexpected-fork-in-the-road-tp7587836p7587856.html To start a new topic under ARS (Action Request System), email ml-node+s1093659n1093659...@n2.nabble.commailto:ml-node+s1093659n1093659...@n2.nabble.com To unsubscribe from ARS (Action Request System), click herehttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=1093659code=ZGhhbmFuamF5LmRlc2hwYW5kZUBpbi5mdWppdHN1LmNvbXwxMDkzNjU5fC04NjQwNTQzOTI=. NAMLhttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=macro_viewerid=instant_html%21nabble%3Aemail.namlbase=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespacebreadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/OT-An-unexpected-fork-in-the-road-tp7587836p7587866.html Sent from the ARS (Action Request
Re: BMC going private
Great way to start day... :) driverless help desk - surely worth it :) Dhananjay From: Easter, David [via ARS (Action Request System)] [mailto:ml-node+s1093659n7587698...@n2.nabble.com] Sent: 01 April 2013 12:32 To: Dhananjay Deshpande Subject: OT: BMC going private ** I'm sure many of you have seen the news articles on BMC going private - e.g. Exclusive: Buyout firms team up to take BMC Software private - sourceshttp://finance.yahoo.com/news/exclusive-buyout-firms-team-bmc-152725678.html. I just wanted to assure everyone that this will be nothing but a positive for the future of AR System. By removing the need to answer to shareholder value, BMC can be less conservative about innovation choices - which could lead to substantial leaps forward in user experience and customer return on investment. By melding the two well established idioms of thinking outside the box and providing out-of-the-box functionality, we'll be able to create instant value for our customers the first time they interact with our products. Before even a new line of code is written, BMC Customer Support will be implementing new policies to improve BMC's Customer Satisfaction Index (CSI). Inspired by the acronym, BMC has created crack teams of IT forensic investigators in several major cities that can be called out to the scene of a violent IT event - crashes, network issues causing link death, abnormal parent or child process termination, etc. These teams will work on an issue until it's resolved or until a new case comes up in the next week - whichever comes first. Another area of focus will be heavier participation in social media. While BMC is active on Twitter and Facebook, we'll be expanding into Vine. Customers will be able to submit a description of their incident to Customer Service as long as the issue can be described in six seconds or less. The response will also honor the six second limit of Vine, although content is further limited because it takes about five seconds to say Hi, this is Jeff from BMC Support. Our goal at BMC is to provide you with an excellent customer service experience. Related to this, there's an Instagram interface under development that will enable customers to take a picture of the error message on their screen but make it appear to be from an Apple ][ plus circa 1979. We've decided that moving AR System to Java was the wrong way to go - so we'll be switching over to utilizing more off-the-shelf technologies like IFTTThttps://ifttt.com/ to drive workflow and using a modern GUI provided by the same engine that drives Minecrafthttps://minecraft.net/. By using these ready-made technologies, we'll be able to realize a huge competitive advantage as our developers work on features unique to BMC. While I can't really talk about far futures much, I can say that we're partnering with other technology leaders in the industry to get ahead of the curve. A strong partnership with Google is being investigated to create a driverless help desk.We'll be building on the BMC Virtual Agent technology and Google's driverless car AI to work customer submitted help desk tickets to completion while the Technical Support Engineer sits back and reads the paper, drinks a latte, etc. I look forward to sharing this future with all of you. Amazing possibilities resulting in leadership freedom of opportunity look sensational! -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect reality or those of BMC Software, Inc. My voluntary attempt at humor in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ARSlist: Where the Answers Are and have been for 20 years_ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/OT-BMC-going-private-tp7587698.html To start a new topic under ARS (Action Request System), email ml-node+s1093659n1093659...@n2.nabble.commailto:ml-node+s1093659n1093659...@n2.nabble.com To unsubscribe from ARS (Action Request System), click herehttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=1093659code=ZGhhbmFuamF5LmRlc2hwYW5kZUBpbi5mdWppdHN1LmNvbXwxMDkzNjU5fC04NjQwNTQzOTI=.
Re: ARerror.log file size control
You can define the log size limit in Server Information page or by adding it in ar.cfg. Dhananjay From: Suresh Loganathan [via ARS (Action Request System)] [mailto:ml-node+s1093659n7584913...@n2.nabble.com] Sent: Monday, November 26, 2012 4:35 PM To: Dhananjay Deshpande Subject: Re: ARerror.log file size control ** Team, Do we have any option once the arerror.log file meets particular boundary file size then takes the back up and make it as empty? Thanks in Advance, Suresh On Mon, Nov 26, 2012 at 1:31 AM, Neha Khandelwal [hidden email]/user/SendEmail.jtp?type=nodenode=7584913i=0 wrote: Hello All, There is a requirement to control size of arerror.log file. Is there any option or setting available through which arerror.log file can be made empty automatically, if it size goes beyond a particular limit. OR The only option is to manually open the file and remove its contents? Thanks in advance Regards Neha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/ARerror-log-file-size-control-tp7584912p7584913.html To start a new topic under ARS (Action Request System), email ml-node+s1093659n1093659...@n2.nabble.com To unsubscribe from ARS (Action Request System), click herehttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=1093659code=ZGhhbmFuamF5LmRlc2hwYW5kZUBpbi5mdWppdHN1LmNvbXwxMDkzNjU5fC04NjQwNTQzOTI=. NAMLhttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=macro_viewerid=instant_html%21nabble%3Aemail.namlbase=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespacebreadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/ARerror-log-file-size-control-tp7584912p7584914.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Change a Support Group Structure, ITSM
Hi, You can use the Data Wizard Tool for the same. Dhananjay From: lars.j.pettersson [via ARS (Action Request System)] [mailto:ml-node+s1093659n7455198...@n2.nabble.com] Sent: Wednesday, April 11, 2012 11:51 AM To: Dhananjay Deshpande Subject: Change a Support Group Structure, ITSM ** Hi, suppose that we have this entry in form Support Group Support Company: xxx Support Organization: yyy Support Group Name: zzz There are Team Members, Templates, Problems, Incidents, Changes, Auto-routing and more. Now, Support Group Name zzz has to be moved to Support Organization 'aaa'. How do you perform this action? I have got the information that a new Group entry has to be created, all team members manually moved, all templates handled manually, and all other forms too where xxx/yyy/zzz exist. 'The Data Wizard are not working on Unix and shall not be used' have I heard. To make this operation manually takes a lot of time, there must be a better way? Thanks, Lars _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/Change-a-Support-Group-Structure-ITSM-tp7455198p7455198.html To start a new topic under ARS (Action Request System), email ml-node+s1093659n1093659...@n2.nabble.com To unsubscribe from ARS (Action Request System), click herehttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=1093659code=ZGhhbmFuamF5LmRlc2hwYW5kZUBpbi5mdWppdHN1LmNvbXwxMDkzNjU5fC04NjQwNTQzOTI=. NAMLhttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=macro_viewerid=instant_html%21nabble%3Aemail.namlbase=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespacebreadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Change-a-Support-Group-Structure-ITSM-tp7455198p7459279.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are