Using Change for Release Mgmt,
ITSM 7.0.1 ARS 7.1 Have been tasked with using change mgmt to track monthly releases. The 7.0 version of ITSM does not have the Release Mgmt. module. (I think that comes with 7.5 and above). One thought is to create a master change record to track the entire release and create child change records for each tool being enhanced. Each tool owner could then create tasks for each enhancement or bug fix and those could be assigned out to the indivudal developers. Looking for how others might approach this solution. Thank you Rich ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Fair warning - for contractors out there (UNCLASSIFIED)
Oooohh .snap! On Tue, Apr 20, 2010 at 5:00 PM, Michaud, Christopher W Mr CTR US USA MEDCOM USAMITC christopher.micha...@us.army.mil wrote: Classification: UNCLASSIFIED Caveats: NONE Having worked (for almost two and half years) in the group which has this opening, I can tell you it's not the job that isn't real. However, it is a moot point as this position was recently filled with someone who was up front and honest about their development and project experience. Christopher Michaud -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Drake Sent: Monday, April 19, 2010 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Fair warning - for contractors out there For anyone who would need or like details, please feel free to hit me up directly From: Action Request System discussion list(ARSList) on behalf of Joe D'Souza Sent: Mon 4/19/2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: Fair warning - for contractors out there ** This is as good a site as any to share information such as this.. David, could you please let us know of what your exact experience was? I may be looking for work soon so information such as this would same me time.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Warren Baltimore Sent: Monday, April 19, 2010 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Fair warning - for contractors out there ** David, can you expand on that a bit? On Mon, Apr 19, 2010 at 12:13 PM, David Drake david.dr...@wipro.com wrote: ** This may or may not be appropriate to this venue. However, this is not a real job. There've been several folks who've wasted their time and resources, myself included unfortunately, in this position. Should you see it listed again, steer clear. Passing this on for your information. Contact me for full work statement, if interested. Summary: Senior Remedy Developer, Fort Sam Houston, TX - Responsible for all the technical systems supporting and implementing the CMDB and Remedy ticketing system. The current and planned systems that the administrators will work on include: Custom SQL query creation, SQL admin work, Remedy customization, server maintenance, and security compliance. The developer will validate deployment plans, conduct training sessions, and engineer checklists for monitoring and maintenance. - Travel may be involved (5%) - Clearance may be required - Contractor: Aleut Communications Services (aleutcomm.com http://aleutcomm.com/ ) Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com http://www.wipro.com/ _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10
Contract
Wondering if there is anyone out there that has worked at Verizon doing Remedy development? I constantly see job postings and am wondering whether there is a very large team or they have issues keeping contractors. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Dropping BMC Support
Thank you for all of you resonses. Great information to help with my decision. On Sun, Jul 19, 2009 at 9:35 PM, patrick zandi remedy...@gmail.com wrote: ** Concerning the Third party support is now totally dependent on BMC to say yes or no on that one.. and Last I heard was since Jul of last year, none have been approved.. I wonder if anyone knows of a case dispelling this information? On Sun, Jul 19, 2009 at 12:03 PM, Bing b...@itm3.com wrote: ** There are many issues to consider: As Patrick points out, you will lose tech support, upgrades, patches, and replacement keys. As David points out, there are some gotcha's with selectively removing support. For example, anything you drop from support will require a purge form. (Yes, BMC/Remedy actually expects you to stop using any product not under support. We've tried for years to convince them their own license agreement says *perpetual* use, not only under maintenance use, but to no avail.) Also, similar products cannot be separated into some on maintenance and some not. (For example, you can either remove all AR User licenses from maintenance, or none -- you cannot remove only *some*licenses from maintenance.) And if you drop support and later decide you need it again, then you will be asked to make retroactive payments, with list price uplifts, to restore maintenance. (If the lapse is two years or more, you may also be asked to pay an interest surcharge.) Finally, you may find your BMC/Remedy team mildly-to-extremely upset that you want to drop maintenance, so plan ahead and allow a few months to finalize a new support agreement with an acceptable invoice. There are also alternatives, as some resellers and third-parties offer BMC/Remedy support services at slightly reduced prices. Check the BMC/Remedy website for more details. -- Bing Bradford Bingel (Bing) b...@itm3.com (email) 925-260-6394 (mobile) -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Richard Parker *Sent:* Friday, July 17, 2009 1:06 AM *To:* arslist@ARSLIST.ORG *Subject:* Dropping BMC Support ** We are considering dropping our support contract with BMC. We've considered the implications of this as far tech support calls, licensing and new software releases. Was wondering if anyone has experience with dropping support and what other issues might have come up besides the above mentioned items. Thank you in advance. Richard _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Dropping BMC Support
We are considering dropping our support contract with BMC. We've considered the implications of this as far tech support calls, licensing and new software releases. Was wondering if anyone has experience with dropping support and what other issues might have come up besides the above mentioned items. Thank you in advance. Richard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SAML and SSO
Does anyone out there have experience with setting up SSO using a SAML (token) and LDAP? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy Developer Needed
Job Description: Design, develop and administer Remedy ARS and related product solutions to meet the needs of release, change and incident management processes Job Responsibilities: - Use knowledge acquired from hands-on learning or associated with a Bachelor's Degree in computer science or related field. - Design and develop solutions that meet the needs of the business and follow established design plans. - Provide advanced level operational support for existing Remedy system during and outside regular business hours. - Meet regularly with customers to understand fully their business needs. - Perform QA testing (end-to-end, unit and regression testing) for the system. - Demonstrate a thorough understanding of industry standard technical tools, applications, and procedures. - Work with internal and external customer to gather requirements. - Creatively apply technical knowledge to determine solutions and solve complex problems. - Use experience and analysis to develop creative and innovative solutions. - Research and make recommendations on technical issues. Personal performance and Valued Behaviors include: Effectively interpreting and acting on customer needs of increasing complexity. Interact with teammates and customers on a daily basis to achieve department/work unit goals and initiatives. Communicate effectively to influence decisions. Articulate opinions and provide constructive performance feedback to advance the performance of the work unit. Foresees potential technical or business issues within department and makes recommendations on how to resolve them. Required Skills: - Approximately 4-6 years directly related experience. - Focused experience in Remedy ARS, MidTier, and DSO - Database technology concepts and terminology knowledge - Experience with Sybase, specifically stored procedures and complex queries.. - UNIX experience, in particular Solaris, especially shell scripting. - An ability to develop solutions quickly - Demonstrated communication and analytical skills - Individuals must demonstrate outstanding customer service skills Desired Skills: - Motivated, responsible individual who requires little supervision - Ability to solve simple to highly complex problems independently - Experience with XML, SOAP, Perl (ARSPerl), C, Java, Remedy API and Sybase are highly desired. - Development experience with Business Objects and/or Crystal Reports Education/Experience: Bachelor's degree or equivalent experience plus 4-6 years direct job related experience are required.. Unique Requirements: This job requires on-demand work schedule changes to meet business needs. This job may require limited travel. If interested please contact : [EMAIL PROTECTED] (703)431-0349 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Developer Needed
I was trying so hard not to mess this up ... The job is located in Northern Virginia. I think the contact email will give the rest away .. On 3/20/07, Richard Parker [EMAIL PROTECTED] wrote: Job Description: Design, develop and administer Remedy ARS and related product solutions to meet the needs of release, change and incident management processes Job Responsibilities: - Use knowledge acquired from hands-on learning or associated with a Bachelor's Degree in computer science or related field. - Design and develop solutions that meet the needs of the business and follow established design plans. - Provide advanced level operational support for existing Remedy system during and outside regular business hours. - Meet regularly with customers to understand fully their business needs. - Perform QA testing (end-to-end, unit and regression testing) for the system. - Demonstrate a thorough understanding of industry standard technical tools, applications, and procedures. - Work with internal and external customer to gather requirements. - Creatively apply technical knowledge to determine solutions and solve complex problems. - Use experience and analysis to develop creative and innovative solutions. - Research and make recommendations on technical issues. Personal performance and Valued Behaviors include: Effectively interpreting and acting on customer needs of increasing complexity. Interact with teammates and customers on a daily basis to achieve department/work unit goals and initiatives. Communicate effectively to influence decisions. Articulate opinions and provide constructive performance feedback to advance the performance of the work unit. Foresees potential technical or business issues within department and makes recommendations on how to resolve them. Required Skills: - Approximately 4-6 years directly related experience. - Focused experience in Remedy ARS, MidTier, and DSO - Database technology concepts and terminology knowledge - Experience with Sybase, specifically stored procedures and complex queries.. - UNIX experience, in particular Solaris, especially shell scripting. - An ability to develop solutions quickly - Demonstrated communication and analytical skills - Individuals must demonstrate outstanding customer service skills Desired Skills: - Motivated, responsible individual who requires little supervision - Ability to solve simple to highly complex problems independently - Experience with XML, SOAP, Perl (ARSPerl), C, Java, Remedy API and Sybase are highly desired. - Development experience with Business Objects and/or Crystal Reports Education/Experience: Bachelor's degree or equivalent experience plus 4-6 years direct job related experience are required.. Unique Requirements: This job requires on-demand work schedule changes to meet business needs. This job may require limited travel. If interested please contact : [EMAIL PROTECTED] (703)431-0349 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
