Using Change for Release Mgmt,

[Richard Parker]

ITSM 7.0.1
ARS 7.1

Have been tasked with using change mgmt to track monthly releases. The 7.0
version of ITSM does not have the Release Mgmt. module. (I think that comes
with 7.5 and above).

One thought is to create a master change record to track the entire release
and create child change records for each "tool" being enhanced. Each "tool"
owner could then create tasks for each enhancement or bug fix and those
could be assigned out to the indivudal developers.


Looking for how others might approach this solution.

Thank you

Rich

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Re: Fair warning - for contractors out there (UNCLASSIFIED)

[Richard Parker]

Oooohh   .snap!

On Tue, Apr 20, 2010 at 5:00 PM, Michaud, Christopher W Mr CTR US USA MEDCOM
USAMITC  wrote:
>
> Classification:  UNCLASSIFIED
> Caveats:  NONE
>
>
>
> Having worked (for almost two and half years) in the group which has this
> opening, I can tell you it's not the job that isn't real. However, it is a
> moot point as this position was recently filled with someone who was up
> front and honest about their development and project experience.
>
>
> Christopher Michaud
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of David Drake
> Sent: Monday, April 19, 2010 1:11 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Fair warning - for contractors out there
>
> For anyone who would need or like details, please feel free to hit me up
> directly
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Joe
> D'Souza
> Sent: Mon 4/19/2010 10:20 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Fair warning - for contractors out there
>
>
> **
> This is as good a site as any to share information such as this.. David,
> could you please let us know of what your exact experience was? I may be
> looking for work soon so information such as this would same me time..
>
> Joe
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]on Behalf Of Warren Baltimore
>Sent: Monday, April 19, 2010 12:46 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Fair warning - for contractors out there
>
>
>** David, can you expand on that a bit?
>
>
>On Mon, Apr 19, 2010 at 12:13 PM, David Drake
>  wrote:
>
>
>**
>
>This may or may not be appropriate to this venue.
>However, this is not a real job.  There've been several
> folks who've wasted their time and resources, myself included
unfortunately,
> in this position.  Should you see it listed again, steer clear.
>
>
>
>Passing this on for your information.  Contact me for full
> work
>statement, if interested.
>
>Summary:
>Senior Remedy Developer, Fort Sam Houston, TX
>
>- Responsible for all the technical systems supporting and
> implementing
>the CMDB and Remedy ticketing system. The current and
> planned systems
>that the administrators will work on include: Custom SQL
> query creation,
>SQL admin work, Remedy customization, server maintenance,
> and security
>compliance.  The developer will validate deployment plans,
> conduct
>training sessions, and engineer checklists for monitoring
> and
>maintenance.
>
>- Travel may be involved (5%)
>
>- Clearance may be required
>
>- Contractor: Aleut Communications Services (aleutcomm.com
>  )
>
>
>Please do not print this email unless it is absolutely
> necessary.
>
>The information contained in this electronic message and
any
> attachments to this message are intended for the exclusive use of the
> addressee(s) and may contain proprietary, confidential or privileged
> information. If you are not the intended recipient, you should not
> disseminate, distribute or copy this e-mail. Please notify the sender
> immediately and destroy all copies of this message and any attachments.
>
>WARNING: Computer viruses can be transmitted via email. The
> recipient should check this email and any attachments for the presence of
> viruses. The company accepts no liability for any damage caused by any
virus
> transmitted by this email.
>
>www.wipro.com 
>
>_attend WWRUG10 www.wwrug.com 
> ARSlist: "Where the Answers Are"_
>
>
>
>
>--
>Warren R. Baltimore II
>Remedy Developer
>410-533-5367
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> Please do not print this email unless it is absolutely necessary.
>
> The information contained in this electronic message and any attachments
to
> this message are intended for the exclusive use of the addressee(s) and
may
> contain proprietary, confidential or privileged information. If you are
not
> the intended recipient, you should not disseminate, distribute or copy
this
> e-mail. Please notify the sender immediately and destroy all copies of
this
> message and any attachments.
>
> WARNING: Computer viruses can be transmitted via email. The recipient
should
> check this email and any attachments for the presence of viruses. The
> company accepts no liability for any damage caused by any virus
transmitted
> by this email.
>
> www.wipro.com
>
>

Contract

[Richard Parker]

Wondering if there is anyone out there that has worked at Verizon
doing Remedy development?
I constantly see job postings and am wondering whether there is a very
large team or they have issues keeping contractors.

Thank you.

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Re: Dropping BMC Support

[Richard Parker]

Thank you for all of you resonses. Great information to help with my
decision.

On Sun, Jul 19, 2009 at 9:35 PM, patrick zandi  wrote:

> ** Concerning the Third party support is now totally dependent on BMC to
> say yes or no on that one.. and Last I heard was since Jul of last year,
> none have been approved..
> I wonder if anyone knows of a case dispelling this information?
>
>
> On Sun, Jul 19, 2009 at 12:03 PM, Bing  wrote:
>
>> ** There are many issues to consider:
>>
>> As Patrick points out, you will lose tech support, upgrades, patches, and
>> replacement keys.
>>
>> As David points out, there are some "gotcha's" with selectively removing
>> support.  For example, anything you drop from support will require a purge
>> form.  (Yes, BMC/Remedy actually expects you to stop using any product not
>> under support.  We've tried for years to convince them their own license
>> agreement says *perpetual* use, not "only under maintenance" use, but to
>> no avail.)  Also, similar products cannot be separated into some on
>> maintenance and some not.  (For example, you can either remove all AR User
>> licenses from maintenance, or none -- you cannot remove only *some*licenses 
>> from maintenance.)  And if you drop support and later decide you
>> need it again, then you will be asked to make retroactive payments, with
>> list price uplifts, to restore maintenance.  (If the lapse is two years or
>> more, you may also be asked to pay an "interest surcharge".)  Finally, you
>> may find your BMC/Remedy team mildly-to-extremely upset that you want to
>> drop maintenance, so plan ahead and allow a few months to finalize a new
>> support agreement with an acceptable invoice.
>>
>> There are also alternatives, as some resellers and third-parties offer
>> BMC/Remedy support services at slightly reduced prices.  Check the
>> BMC/Remedy website for more details.
>>
>> -- Bing
>>
>> Bradford Bingel ("Bing")
>> b...@itm3.com (email)
>> 925-260-6394 (mobile)
>>
>>  --
>>  *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] *On Behalf Of *Richard Parker
>> *Sent:* Friday, July 17, 2009 1:06 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Dropping BMC Support
>>
>>  ** We are considering dropping our support contract with BMC. We've
>> considered the implications of this as far tech support calls, licensing and
>> new software releases.
>>
>> Was wondering if anyone has experience with dropping support and what
>> other issues might have come up besides the above mentioned items.
>>
>> Thank you in advance.
>>
>> Richard
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>>
>
>
>
> --
> Patrick Zandi
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>

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Dropping BMC Support

[Richard Parker]

We are considering dropping our support contract with BMC. We've considered
the implications of this as far tech support calls, licensing and new
software releases.

Was wondering if anyone has experience with dropping support and what other
issues might have come up besides the above mentioned items.

Thank you in advance.

Richard

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SAML and SSO

[Richard Parker]

Does anyone out there have experience with setting up SSO using a SAML
(token) and LDAP?

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Re: Remedy Developer Needed

[Richard Parker]

I was trying so hard not to mess this up ...

The job is located in Northern Virginia. I think the contact email will give
the rest away ..

On 3/20/07, Richard Parker <[EMAIL PROTECTED]> wrote:


Job Description:  Design, develop and administer Remedy ARS and related
product solutions to meet the needs of release, change and incident
management processes

Job Responsibilities:

   - Use knowledge acquired from hands-on learning or associated with a
   Bachelor's Degree in computer science or related field.
   - Design and develop solutions that meet the needs of the business
   and follow established design plans.
   - Provide advanced level operational support for existing Remedy
   system during and outside regular business hours.
   - Meet regularly with customers to understand fully their business
   needs.
   - Perform QA testing (end-to-end, unit and regression testing) for
   the system.
   - Demonstrate a thorough understanding of industry standard
   technical tools, applications, and procedures.
   - Work with internal and external customer to gather requirements.
   - Creatively apply technical knowledge to determine solutions and
   solve complex problems.
   - Use experience and analysis to develop creative and innovative
   solutions.
   - Research and make recommendations on technical issues.

 Personal performance and Valued Behaviors include:

Effectively interpreting and acting on customer needs of increasing
complexity.

Interact with teammates and customers on a daily basis to achieve
department/work unit goals and initiatives.

Communicate effectively to influence decisions.

Articulate opinions and provide constructive performance feedback to
advance the performance of the work unit.

Foresees potential technical or business issues within department and
makes recommendations on how to resolve them.

Required Skills:

   - Approximately 4-6 years directly related experience.
   - Focused experience in Remedy ARS, MidTier, and DSO
   - Database technology concepts and terminology knowledge
   - Experience with Sybase, specifically stored procedures and complex
   queries..
   - UNIX experience, in particular Solaris, especially shell
   scripting.
   - An ability to develop solutions quickly
   - Demonstrated communication and analytical skills
   - Individuals must demonstrate outstanding customer service skills

Desired Skills:

   - Motivated, responsible individual who requires little supervision
   - Ability to solve simple to highly complex problems independently
   - Experience with XML, SOAP, Perl (ARSPerl), C, Java, Remedy API and
   Sybase are highly desired.
   - Development experience with Business Objects and/or Crystal
   Reports


Education/Experience: Bachelor's degree or equivalent experience plus 4-6
years direct job related experience are required..

Unique Requirements: This job requires on-demand work schedule changes to
meet business needs. This job may require limited travel.

If interested please contact :
[EMAIL PROTECTED]
(703)431-0349



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Remedy Developer Needed

[Richard Parker]

Job Description:  Design, develop and administer Remedy ARS and related
product solutions to meet the needs of release, change and incident
management processes

Job Responsibilities:

  - Use knowledge acquired from hands-on learning or associated with a
  Bachelor's Degree in computer science or related field.
  - Design and develop solutions that meet the needs of the business and
  follow established design plans.
  - Provide advanced level operational support for existing Remedy
  system during and outside regular business hours.
  - Meet regularly with customers to understand fully their business
  needs.
  - Perform QA testing (end-to-end, unit and regression testing) for the
  system.
  - Demonstrate a thorough understanding of industry standard technical
  tools, applications, and procedures.
  - Work with internal and external customer to gather requirements.
  - Creatively apply technical knowledge to determine solutions and
  solve complex problems.
  - Use experience and analysis to develop creative and innovative
  solutions.
  - Research and make recommendations on technical issues.

Personal performance and Valued Behaviors include:

Effectively interpreting and acting on customer needs of increasing
complexity.

Interact with teammates and customers on a daily basis to achieve
department/work unit goals and initiatives.

Communicate effectively to influence decisions.

Articulate opinions and provide constructive performance feedback to advance
the performance of the work unit.

Foresees potential technical or business issues within department and makes
recommendations on how to resolve them.

Required Skills:

  - Approximately 4-6 years directly related experience.
  - Focused experience in Remedy ARS, MidTier, and DSO
  - Database technology concepts and terminology knowledge
  - Experience with Sybase, specifically stored procedures and complex
  queries..
  - UNIX experience, in particular Solaris, especially shell scripting.
  - An ability to develop solutions quickly
  - Demonstrated communication and analytical skills
  - Individuals must demonstrate outstanding customer service skills

Desired Skills:

  - Motivated, responsible individual who requires little supervision
  - Ability to solve simple to highly complex problems independently
  - Experience with XML, SOAP, Perl (ARSPerl), C, Java, Remedy API and
  Sybase are highly desired.
  - Development experience with Business Objects and/or Crystal Reports


Education/Experience: Bachelor's degree or equivalent experience plus 4-6
years direct job related experience are required..

Unique Requirements: This job requires on-demand work schedule changes to
meet business needs. This job may require limited travel.

If interested please contact :
[EMAIL PROTECTED]
(703)431-0349

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