Re: Installing DSO option on an existing ARServer install
If it makes a difference, Windows 2003, MSSQL 2005. Thanks, Rob On 1/18/08, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** You didn't specify what OS so this is just a general observation. I think as long as you have the DSO forms and the executable all you need to do is uncomment the line in the armonitor.conf (armonitor.cfg in Windows) file and restart. If you don't have the forms you can import them (Distributed Mapping, Distributed Pending, Distributed Pool). Fred -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rob Backstrom *Sent:* Friday, January 18, 2008 9:17 AM *To:* arslist@ARSLIST.ORG *Subject:* Installing DSO option on an existing ARServer install Hello, ARS 7.0.1 patch 5 We have a ARSever running in Production and when it was built the DSO option was not installed. Now we need/want to enabled DSO and are wondering if it is possible to install DSO on the existing ARServer. In Development we have attempted to run the ARS install in upgrade mode but are having licensing issues (ticket open with BMC). I am just curious if anyone has added DSO over an existing AR Server install. The Currnet proudction system has alot of customization so rebuilding the server would be painful just to get DSO working. Maybe installing ARServer on another machine and then restoring that database backup? Just looking for any suggestions. Thanks, Rob __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Installing DSO option on an existing ARServer install
Hello, ARS 7.0.1 patch 5 We have a ARSever running in Production and when it was built the DSO option was not installed. Now we need/want to enabled DSO and are wondering if it is possible to install DSO on the existing ARServer. In Development we have attempted to run the ARS install in upgrade mode but are having licensing issues (ticket open with BMC). I am just curious if anyone has added DSO over an existing AR Server install. The Currnet proudction system has alot of customization so rebuilding the server would be painful just to get DSO working. Maybe installing ARServer on another machine and then restoring that database backup? Just looking for any suggestions. Thanks, Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SLM 7.0.3 data collector install
Hello, I installed SLM 7.0.3 and at the time did not install the Data Collector. Now I find out I need to install it and when I run the SLM install again I no longer get the Data collector install option. Does anyone know how to install the Data Colletcor manually or how to get it in the install steps again? Thanks, Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Turning off QUOTED_IDENTIFIER
Hello,
I am restoring a database on SQL7 (don't ask) for a ARS 5.0.1 (again don't
ask). the restore is fine and I have to run the ARS 501 install in upgrade
mode to be able to access the system. My problem is there are some SQL
commands in the workflow which are giving me a QUOTED_IDENTIFIER error, it
assumes the double quotes are column names in the database when it runs the
SQL code. I have QUOTED_IDENTIFER turned off, but when the Active links or
filters are run with a SQL command that contains double quotes it still
gives me the column does not exist when it shoudl be treating it as a value
and not a column.
I have tried several different option including adding the following in the
ardb.cfg file.
DB-Options:SQL Server
{
name:QUOTED_IDENTIFIER
value:OFF
}
Nothing seems to be working, any thoughts?
Thanks,
Rob
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Web Service - Date/Time field example
Hi, I am looking for an example of what a date/time field would look like when you submit via a web service. Does it use the # of seconds format 123214324 or an actual date/time value like Fri April 7, 2007 14:30. This is using the basic incident submit for ITSM 6. Thanks, Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Web Service Acknowledgement - example of information returned
Hi, I am looking for an example of what a web service would return when submitting a ticket to the Help Desk form (ITSM 6). I am really only intereted in the first time with the request id in it. I found the following from some Remedy Web Service Docucmentation, but I want to verify so they can have an idea of what they will have to work with. -- Successfully created a request with id: 015 Following values have been returned by OpGet Request_ID : 015 Assigned_To : Frank Create_Date : Wed Jul 17 20:12:10 PDT 2002 Last_Modified_By : Demo Modified_Date : Wed Jul 17 20:12:10 PDT 2002 Short_Description : Testing Axis Client Status : New Status_History : 2002-07-17T19:12:10-08:00 Demo -- Thanks, Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: emailing group with a dash in the email address
Hi, Try putting double or single quotes aroudn the email address. [EMAIL PROTECTED] or '[EMAIL PROTECTED]'. Used to work for us. Rob On 3/14/07, ARSList [EMAIL PROTECTED] wrote: ** Hello List! When ARS 6.03 ITSM 6.0 emails my other groups that do NOT have a - (dash) in the email address (e.g. [EMAIL PROTECTED]) they work. The one group that does have a - dash in the email address (e.g. [EMAIL PROTECTED]) the email message do NOT show up in the email messages form. Could this be a known issue? (That I don't know about?) The only thing I could find in the KM was KM-00011914 This references the character set in use by Java and if the character is not recognized by Java it won't work. *What character set does the Email Engine use for outgoing email messages?* ARS 6.03 Patch 20 Email Patch 20 Java 1.4.2_13 Servlet 5.0.13 Nick Nick Hromyak Information Technology Services Division California Department of Health Services Office: (916) 440-7158 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.0 Install as non-root user
Hello, I received the same ARERR 402 error when installing on AIX with Oracle 10.2. The error is coming up when the Remedy service is started (actually Stage 5 of the install), but I am only getting one bad definiton file --- 390600 : Incorrect format in the definition file (propList format -- 21\20\4\26\Default Administrator View\201\2\82400\202\2\51566\60019\4\15\ViewWebAlias183\251\6\0\252\6\0\264\6\0\162\2\7\203\40\1\205\40\1\268\40\1\166\4\8\0xe5dfd4\265\4\0\\266\4\0\\267\4\0\\256 (ARERR 402) schemaId=1 fieldId=0 vuiId=183 propList=21\20\4\26\Default Administrator View\201\2\82400\202\2\51566\60 AR System Server did not start in the allocated time. Do you want to continue waiting for the AR System Server to start [y] --- The AR Service will not start so there is no way to get in an correct the issue. Also this is during the install, is there a bug with the Oracle 10.2.0 and Remedy 7.0.2? Thanks, Rob On 1/31/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: It looks like each of the filters has a bad action and that is causing the count of actions to be off. When you imported did you mark the Replace Options on the Destination Server option? You have 7 bad action value, 7 Incorrect format in the definition file, and 7 numactions errors. I think each of the 7 filters has a bad action and that causes the numaction error. If necessary you might have to do the following ( *** LAST RESORT *** ) 1. Find the FilterID for each of the 7 filters. 2. In each of the FILTER_% tables delete the records for those FilterID(s) 3. Re-Import the 7 filters Hope this helps some. Fred ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Importing data from and Active Directory
So the best solution is to create a vendor form to get the data in? We are running on Solaris with Oracle DB(sandbox) and the AD of course is MS SQL. We were looking at having the AD server push the data into a separate Oracle DB and then create a vendor form against this table. But, is it possible to create a vendor form diretcly to the AD database? Would make things easier. Rob On 12/11/06, Roger Justice [EMAIL PROTECTED] wrote: ** Initially you want to map where you want this data to be stored and then use the Class Manager to modify any forms within the CMDB. I would suggest that you create a new staging form to import into and review the data. After you have gotten the data into the staging form you can use a filter to do a field match to import to the specific entry that matches. After all of this is tested you can then set an escalation to do the update. I would strongly suggest that you do not update the CMDB entry directly from the AD. Roger -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 11 Dec 2006 5:07 PM Subject: Importing data from and Active Directory ** Hi, Has anyone ever imported data from an Active Directory into the CMDB? We have 6 fields in the AD that store computer system information and we want to get this data into the CMDB. We have setup LDAP against the AD but I have never tried or even thought about importing data stored in the AD to Remedy. Currently running ITSM 7.0.1 and CMDB 2.0.1. Thanks, Rob __20060125___This posting was submitted with HTML in it___ -- *Check out the new AOL*http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http%3A%2F%2Fwww%2Eaol%2Ecom%2Fnewaol. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Importing data from and Active Directory
That is a good point, I assume nothing. Main reason for not having a solution yet is I have not been able to access the server with the admin tool due to firewall issues. Once I get access I guess I have some work on my hands. Rob On 12/12/06, Carey Matthew Black [EMAIL PROTECTED] wrote: Rob, You previously said: We have setup LDAP against the AD but ... So what do you think would be different about a Vendor form vs using the ARDBC LDAP plugin? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 12/12/06, Rob Backstrom [EMAIL PROTECTED] wrote: ** So the best solution is to create a vendor form to get the data in? We are running on Solaris with Oracle DB(sandbox) and the AD of course is MS SQL. We were looking at having the AD server push the data into a separate Oracle DB and then create a vendor form against this table. But, is it possible to create a vendor form diretcly to the AD database? Would make things easier. Rob snip -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 11 Dec 2006 5:07 PM Subject: Importing data from and Active Directory ** Hi, Has anyone ever imported data from an Active Directory into the CMDB? We have 6 fields in the AD that store computer system information and we want to get this data into the CMDB. We have setup LDAP against the AD but I have never tried or even thought about importing data stored in the AD to Remedy. Currently running ITSM 7.0.1 and CMDB 2.0.1. Thanks, Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Importing data from and Active Directory
Hi, Has anyone ever imported data from an Active Directory into the CMDB? We have 6 fields in the AD that store computer system information and we want to get this data into the CMDB. We have setup LDAP against the AD but I have never tried or even thought about importing data stored in the AD to Remedy. Currently running ITSM 7.0.1 and CMDB 2.0.1. Thanks, Rob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Tomcat and Crystal Reports Server XI
** When we upgraded to ARS 6.3 (ITSP 4.0) we tried to get Crystal XI running, spent nearly a month chasing BMC and BO around trying to get answers. In the end I installed Crystal 10 and I had it up and running in 10 minutes. Thru all the meetings I had with BO, it seems they changed their security model on XI and Remedy would no longer work with it (something was mentioned about using model like DOD). I know the license pricing of XI is much cheaper then version X due to small business bundles, this is why we spent the time trying to get XI working. In the end we had all users needing report to user The AR user tool and not support reporting via Mid Tier. My question: does Crystal XI work with Remedy 7.0.1?? Thanks, Rob Date: Tue, 14 Nov 2006 18:34:32 -0600From: [EMAIL PROTECTED]Subject: Re: Tomcat and Crystal Reports Server XITo: arslist@ARSLIST.ORG** I finally got Crystal Report ServerXI running on the Tomcat 5.5.17 server that mid-tier 7.0.01 installs yesterday. Most of what you need to do is not documented, or scattered all over the place in pieces in the BO documentation and less so in the Tomcat "documentation" which usually tells you to try something that does not work. Note that when you install Crystal Report ServerXI on Windows it will want to run either with IIS and .NET 2.0, or with Java - in which case it installs it's own version of Tomcat 5.something in its own directory structure by default as a JAp server, but still uses IIS for the web server. I was trying to get it to use both the Tomcat JAp AND the Tomcat Web server component that mid-tier will install if coaxed to do so. Note also that the mid-tier-installed Tomcat 5.5.17 has been patched to run with Java 1.4.2 ... normally Tomcat 5.5 wants Java 1.5. ServletExec and RKM and several other things want 1.4.2, not 1.5. Crystal Enterprise Standard 9.0 as bundled with Crystal Reports Professional 8.0 correctly served up reports for mid-tier 5.1.2 (our current production system) and 6.3, and before that Crystal Enterprise Standard 8.5 for mid-tier 5.0. This is NOT working properly for XI and mid-tier 7.0.01. My working theory is that BO changed the licensing model of the web component server bundled with Crystal Reports Professional form one with 5 concurrent un-named licenses to one with 5 named licenses, and mid-tier is incapable of using that configuration. I reported this as far back as the ITSM EA and have re-reported it this week. It is a show stopper, and BMC Remedy has not been able to explain it. And no, I have no plans (or budget) to purchase a full-blown Crystal/BOXI server of some sort just to make the reports bundled with ITSM 7 work in the mid-tier. If we have to buy some sort of concurrent license for it in order to make reporting work, that will be an unexpected expense. Christopher Strauss, Ph.D.Remedy Database AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason MillerSent: Tuesday, November 14, 2006 5:58 PMTo: arslist@ARSLIST.ORGSubject: Tomcat and Crystal Reports Server XI ** I am in the process of deciding which direction to go for my Mid-Tier 7.0.01 setup. I have read the benchmarking paper comparing IIS with ServletExec, IIS with Tomcat for the JSP engine with the JK Connector and Tomcat for the web server and JSP engine. The last option of running Tomcat as the web server and JSP engine looks pretty appealing but then I remember a posting from Christopher Strauss on 9/18/06 questioning running Crystal Reports Server XI (among other things) on Tomcat. We don’t currently own CR Server but are considering it. I have looked at the Business Objects website for requirements and haven’t found documentation stating that a JSP engine is needed. I don’t ever remember having to have a JSP engine for CR Enterprise 8.5 or 9 but it has been years since I have done one of those installs so maybe I forgot about that part. I did find that Tomcat 5.0.27 is supported as the web server for CR Server XI. http://support.businessobjects.com/communityCS/TechnicalPapers/cr_server_xi_supported_platforms.pdf Can anybody give me some specifics as to what the problem would be with running CR Server with Tomcat? Thanks, Jason__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Be one of the first to try Windows Live Mail. __20060125___This posting was submitted with HTML in it___
Looking for example of a macro performing a modify/update
** I am having a hard time finding an example of a macro doing a modify/update to work from. Any one have a quick example they could send me? Thanks, RobBe one of the first to try Windows Live Mail. Windows Live Mail. __20060125___This posting was submitted with HTML in it___
Re: How do I get the Run Process to return a value and enter it into a field?
** Thanks, worked perfect. Date: Thu, 5 Oct 2006 09:44:36 -0600From: [EMAIL PROTECTED]Subject: Re: How do I get the "Run Process" to return a value and enter it into a field?To: arslist@ARSLIST.ORG** Hey Rob, To return a value, you use a ‘Set Field’ action with the $PROCESS$ key word rather than the ‘Run Process’ action. Create a Set Field and read value from CURRENT TRANSACTION. Then choose the field, and from the Value menu choose PROCESS and then add the process string. The resulting value will look like: $PROCESS$ process command For example, I made a set field with a process in a filter on a unix server, with the value as: $PROCESS$ ls And my return value was, indeed, a listing of the root directory contents… From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rob BackstromSent: Wednesday, October 04, 2006 9:37 PMTo: arslist@ARSLIST.ORGSubject: How do I get the "Run Process" to return a value and enter it into a field? ARS 6.3I have a filter trigger a "Run Process", I have seen statements that the workflow can wait for a value to return (in our case 1-2 seconds). And ideas on how I can retrieve this value?Thanks,Rob Be one of the first to try Windows Live Mail.__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___Be one of the first to try Windows Live Mail. __20060125___This posting was submitted with HTML in it___
How do I get the Run Process to return a value and enter it into a field?
** ARS 6.3 I have a filter trigger a "Run Process", I have seen statements that the workflow can wait for a value to return (in our case 1-2 seconds). And ideas on how I can retrieve this value? Thanks, RobBe one of the first to try Windows Live Mail. __20060125___This posting was submitted with HTML in it___
Is there a way to update a field on a form via command prompt on ARS server?
** ARS 6.3 The runmacro command says it will work, but I have not found an example to work form, anybody have one? Or is there another way to update a field without using a macro.I would like to stay away from modify by email and directly modify the database via ODBC connection. Thanks, RobBe one of the first to try Windows Live Mail. Windows Live Mail. __20060125___This posting was submitted with HTML in it___
Tips or Tricks needed for improving performance of Mid-Tier 7.0/6.3
** We are running ITSM 7.0completely patched on an ARS (7.0), Mid-Tier (7.0),Database(SQL 2000)all on separate servers. I am looking for any suggestions on improving the performance of the Mid-Tier? Mid Tier server specs are: 2 x 3.4 GHz Zeon processors 4 GB RAM Thanks, RobBe one of the first to try Windows Live Mail. Windows Live Mail. __20060125___This posting was submitted with HTML in it___
Re: ITSM 7 in Production?
** Hi Den, Wehave a client going live on Oct 16th with ITSM 7.0 Incident, Problem, Change and SLM. If you want to get some more information just email me offline (account below) Rob [EMAIL PROTECTED] Date: Tue, 3 Oct 2006 10:47:16 -0600From: [EMAIL PROTECTED]Subject: ITSM 7 in Production?To: arslist@ARSLIST.ORG** Has anyone put ITSM 7 in production yet? How long did it take you? We planned 6 months.We are just trying to do our testing, eval and have come across many issues and are having second thoughts. We are on ITSM 5.6 currently. I've noticed a few things that might cause some grief for our users and admin's. The shift just in processes for configuration of base system, CTI into product tiers and operational tiers, ticket submission for IN/PM/CHG, putting a CMDB to tie in properly. All the new roles, permission groups. It's almost a wholesale change for the product and we should just cut over. We are looking at some different options now that include Putting ITSM 5.6 on the ARS 7 Going to ITSM 6 Staying on current version. Comments/Suggestions anyone? Den __20060125___This posting was submitted with HTML in it___Be one of the first to try Windows Live Mail. Windows Live Mail. __20060125___This posting was submitted with HTML in it___
