error handler and stop transaction

[Sandeep Pandey]

Dear All,

If I build an error handler which performs the set/push field to capture
the data, but don't throw an error, the error is considered as 'handled
successfully' and Remedy continues further operations.

Is there a way to stop further operations when we record error using error
handler? I am facing a problem when I have written error handler to store
custom error message and wanted to respond to third party but there are
other operations performing so I am not able to achieve my result.

Or is there any way we can store Faultstring message before responding to
third party and sending custom message to third party consuming remedy wsdl?
Thanks!!

Regards,
Sandy

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sample data in ITSM

[Sandeep Pandey]

Dear List,

I am going to install fresh ITSM version 9.0 in production environment. My
query is about sample data which comes with installer. Do we required
sample data to check while installing fresh installation because this will
unnecessarily consume user licenses aprrox # 15.

What are the advantages/disadvantages of sample data while ITSM operational?

Thanks.

BR,
Sandy

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Re: Email engine not working

[Sandeep Pandey]

Yes It was working since last one year and no change in email mail box
configuration. Suddenly issue came and surprised.

Thanks,

Sandey

On Sat, Apr 25, 2015 at 12:31 PM, Mayuresh Wagh 
wrote:

> **
>
> I think it could be email server authentication issue. Email engine
> supports only plain authentication. Check if something has changed on email
> server. Was it working at some stage?
>  On Apr 25, 2015 12:09 PM, "Sandeep Pandey" 
> wrote:
>
>> **
>> Hi Experts,
>>
>> I am facing below issue in stderr.log. I am able to successfully restsrt
>> the services of ar email engine but outgoing email not triggering. The
>> error logs form I am not getting anything.
>>
>> Apr 23, 2015 3:45:55 PM com.bmc.arsys.emaildaemon.LoggingModule doWork
>> SEVERE: Could not connect to :xxx.xxx.xxx
>> Apr 23, 2015 3:45:55 PM com.sun.mail.imap.IMAPStore protocolConnect
>> SEVERE: AUTHENTICATE failed.
>> javax.mail.AuthenticationFailedException: AUTHENTICATE failed.
>> at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474)
>> at javax.mail.Service.connect(Service.java:275)
>> at javax.mail.Service.connect(Service.java:156)
>> at
>> com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467)
>> at
>> com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2465)
>>
>> at
>> com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:500)
>>
>> at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:298)
>> at java.lang.Thread.run(Unknown Sourc
>>
>> Please help. Thanks.
>>
>> Sandy
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Email engine not working

[Sandeep Pandey]

Hi Experts,

I am facing below issue in stderr.log. I am able to successfully restsrt
the services of ar email engine but outgoing email not triggering. The
error logs form I am not getting anything.

Apr 23, 2015 3:45:55 PM com.bmc.arsys.emaildaemon.LoggingModule doWork
SEVERE: Could not connect to :xxx.xxx.xxx
Apr 23, 2015 3:45:55 PM com.sun.mail.imap.IMAPStore protocolConnect
SEVERE: AUTHENTICATE failed.
javax.mail.AuthenticationFailedException: AUTHENTICATE failed.
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at
com.bmc.arsys.emaildaemon.MBConnection.openStore(MBConnection.java:467)
at
com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2465)

at
com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:500)

at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:298)
at java.lang.Thread.run(Unknown Sourc

Please help. Thanks.

Sandy

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Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.

[Sandeep Pandey]

Dear Karthick,

Looks like db user "SA" you are using may be incorrect. Try with "aradmin"
db user.

Regards,
Sandeep Pandey

On Wed, Mar 25, 2015 at 12:27 PM, Karthick S  wrote:

> **
> Hi All,
>
> When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the below
> error message.
>
> Please advise on this.
>
>
> Windows 2013 R2 Server
>
> Database SQL 2005 (While Upgrading we are pointing to old DB)
>
> Installed JRE and JDK successfully.
>
> DEP configured.
>
>
> Regards,
>
> Karthick S
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Info

[Sandeep Pandey]

okay sir

On Thu, Feb 12, 2015 at 10:14 AM, Bipin Bhavsar 
wrote:

> **
> Hello,
>
> I sent you some document earlier today, I have Re-uploaded it
> on my Google Drive, Click Here
>  for easy
> access view
> and let me know your thoughts
>
> Regards
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Status and Assignment LOg

[Sandeep Pandey]

Hi Neha,

You can change audit style to "Form Style" and after that do the
configuration for field level auditing for the above fields you wanted to
be audited.

When the form is audited, data from the main-form fields configured for
auditing is copied to corresponding fields on the audit form. If there are
fields in the main form not configured for auditing, the corresponding
fields on the audit form are left blank.

Even you can do some customization on audit form if you want some other
manipulations may be for reporting etc.

Regards,
Sandeep Pandey
Remedy Developer


On Thu, Mar 6, 2014 at 10:39 AM, Neha Khandelwal  wrote:

> **
> Thanks for the reply.
> I saw Audit Style in HPD:Help Desk form for my application is set as "Log
> Style", and therefore changed field values are stored in Log field of Audit
> Log Form.
> I need to show following Incident history to user -
> *From Status**To Status*  *From Group** To Group* *Start Date*
> *End Date*
>
> I think, If I changed Form Audit Style to "Form Style", then alos I can
> not get above information straightforward.
>
> If anyone has also fulfilled same requirement, then please suggest me for
> the approach to follow.
>
> Regards
> Neha
>
>
>
>
>
> On Thu, Mar 6, 2014 at 7:00 AM, andres tamayo  wrote:
>
>> **
>> maybe audit log forms can help you with your requirement. first you have
>> to check if you have put the right audit configuration based on the fields
>> you want to keep record.
>>
>>
>>
>>
>> 2014-03-05 20:16 GMT-05:00 Neha Khandelwal :
>>
>>>  Hi List,
>>>
>>> Can you please assist me in below issue?
>>>
>>> Is there any form in BMC Remedy ITSM 7.6, which holds past history of
>>> HPD:Help Desk
>>> I mean  form which stores,
>>> 1. Current and previous status
>>> 2. Current and previous assignment information.
>>>
>>> I found in Assignment Log form only information related to assignment is
>>> available, but not the Status information.
>>>
>>> Regards
>>> Neha Khandelwal
>>>
>>>
>>> ___
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>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: upgrade 7.1 to 8.1 with ITSM

[Sandeep Pandey]

Thanks Carl and Kiran for providing information. Really helpful l
information.

So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we
have to work on creation/fixing of overlays for th e existing customization
before upgrading other applications.

Thanks,

Sandeep Pandey


On Sun, Mar 2, 2014 at 3:00 PM, Carl Wilson  wrote:

> **
>
> Hi,
>
> There is some very good information available here:
>
>
>
>
> https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/12/itsm-upgrade
>
>
> https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know
>
>
> https://docs.bmc.com/docs/display/public/itsm81/Understanding+how+upgrading+without+overlays+works
>
>
> --
>
>
>
> Kind Regards,
>
>
>
> *Carl Wilson*
>
>
>
> http://www.missingpiecessoftware.com/
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey
> *Sent:* 02 March 2014 06:45
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* upgrade 7.1 to 8.1 with ITSM
>
>
>
> **
>
> Dear All,
>
> We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and
> ITSM. I was going through documents but came to one doubt.
>
> We have few customization over Help Desk and CMDB in 7.1, so we have to
> have choose the upgrade stage called *upgrade arsystem server without
> overlay present*.
>
> So can we directly jump from 7.1 to 8.1 installer for upgrade in *without
> overlays present* scenario or we have to first upgrade in 7.6.04 and then
> only we can go for 8.1?
>
> Thanks & Regards,
>
> Sandeep Pandey
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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upgrade 7.1 to 8.1 with ITSM

[Sandeep Pandey]

Dear All,

We are planning to start upgrade from 7.1 to 8.1 latest version of ARS and
ITSM. I was going through documents but came to one doubt.

We have few customization over Help Desk and CMDB in 7.1, so we have to
have choose the upgrade stage called *upgrade arsystem server without
overlay present*.

So can we directly jump from 7.1 to 8.1 installer for upgrade in *without
overlays present* scenario or we have to first upgrade in 7.6.04 and then
only we can go for 8.1?

Thanks & Regards,
Sandeep Pandey

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Re: Remedy AR Server and LDAP

[Sandeep Pandey]

Hi,

Looks like the LDAP user credential configured in AREA LDAP configuration
form has been locked. Check the user configured in AREA LDAP form in AD and
unlock. After that changed password need to be change in AREA LDAP form as
well. Hope this will help!

Regards,
Sandeep Pandey


On Thu, Feb 27, 2014 at 8:40 PM, Pruitt, Christopher (Bank of America
Account)  wrote:

> Hello All,
>
> Has ever heard of a way to capture specific LDAP error code/return codes
> to display different messages?
>
> I don't think the different LDAP errors are controlled by any specific
> code we have control over and as far as I understand it the BMC Remedy
> engine uses a Java plugin that communicates to LDAP via a jar file. Meaning
> that is no source code. However, I found the following couple error
> messages in BMC documentation and it looks like the lockout message isn't
> coming from LDAP but from Remedy AR System Server itself...
>
> 623 Error
> Authentication failed.
> Make sure that your user name and password were entered correctly.
>
> 624 Error
> User account locked out due to too many bad password attempts.
> Consecutive login attempts failed because of invalid passwords. The AR
> System server administrator can configure the number of attempts to allow.
> To unlock your account, reset your password or contact your administrator.
>
> So we are trying to determine if there is a way to capture specific LDAP
> error code/return codes to display different messages.
>
> Any Feedback on this would be appreciated.
>
> Christopher Pruitt
> Business Consulting III
>
> HP Enterprises Services
> christopher.pru...@hp.com
> www.hp.com<http://www.hp.com/>
>
>
> Confidentiality Notice: This message and any files transmitted with it are
> intended for the sole use of the entity or individual to whom it is
> addressed, and may contain information that is confidential, privileged,
> and exempt from disclosure under applicable law. If you are not the
> intended addressee for this e-mail, you are hereby notified that any
> copying, distribution, or dissemination of this e-mail is strictly
> prohibited. If you have received this e-mail in error, please immediately
> destroy, erase, or discard this message. Please notify the sender
> immediately by return e-mail if you have received this e-mail by mistake.
>
>
>
>
>
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>

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Re: Integration between PHP BB3 and Remedy

[Sandeep Pandey]

Mac,

I am not sure what is your purpose of integration but I have seen php code
written for CR clash graphical representation in view field in change
request form.

BR,
Sandeep Pandey


On Wed, Feb 26, 2014 at 11:20 PM, Brian Goralczyk  wrote:

> **
> Mac,
>
> Since Remedy is so very easily accessed I can't see any reason that
> integration would even be a challenge.  I think the question is what they
> want to achieve with that integration.  But between web services, apis,
> direct db connections, to name the top few, I can't see how integration
> can't happen.
>
> Brian Goralczyk
>
>
> On Wed, Feb 26, 2014 at 11:29 AM, Mac Rhoades <
> cmrho...@rockwellcollins.com> wrote:
>
>> ** Greetings,
>> Does anyone know of any integration between PHP BB3 and Remedy or is this
>> even feasible? We have an wikipedia type page on our website that is hosted
>> by that app and management wants to know if there is any way to integrate
>> it with Remedy.
>>
>> ARS 7.6.04 (soon to be 8.1)
>>  *Mac Rhoades* / Sr Programmer/Analyst-Specialized Systems / IT Service
>> Management
>> 2205 Northmont Pkwy.
>> MS 352-100, Duluth, GA, 30096 USA
>> Phone: 678-252-4364 / VPN: 252-4364 / Mobile: 770-365-2149
>> *cmrho...@rockwellcollins.com* 
>> *www.rockwellcollins.com* <http://www.rockwellcollins.com/>
>>
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Reporting error

[Sandeep Pandey]

Shashi,

Looks like you are using set field or push field in some work flows and
passing value length is increasing as per actual field length. Enable logs
and check which work-flow causing this issue and then you can fix length of
that particular field by looking into that workflow. Hope this help you!

Regards,
Sandeep Pandey


On Wed, Feb 19, 2014 at 9:04 AM, shashidhar M S
wrote:

> Hello Experts,
>
> Have anyone come across the below error? Your inputs are much appreciated.
>
> Error occurred in generating reports -
> ARERR[552] Failure during the SQL operation to the database ORA-12899:
> Value too large for column "ARADMIN"."T2258"."C71000"(Actual:51,
> Maximum:50)
>
> Thanks in Advance!!
>
> Regards,
> Shashi
>
>
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>

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due to escalation some text lines adding in arerror log

[Sandeep Pandey]

Dear Team,

There is one escalation running on so and so time and having two actions
(set change flag and process) running perfectly. However I getting below
lines added in arerror log for each records escalation qualification is
passing.

Sun Feb 09 01:25:01 2014  390603 : Failure while trying to run the
filter/escalation process (ARERR 24)
Sun Feb 09 01:25:01 2014 SET-CHANGE-FLAG 0

Could you please suggest what is the problem?

Regards,
Sandy

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Re: Open connection increasing

[Sandeep Pandey]

Dear Joe,

PID belongs to remedy application only.

Regards,
Sandeep


On Thu, Jan 30, 2014 at 3:37 AM, Joe D'Souza  wrote:

> **
>
> What application does that PID belong to which opens the 25K connections?
>
>
>
> Joe
>
>
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey
> *Sent:* Wednesday, January 29, 2014 3:53 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Open connection increasing
>
>
>
> **
>
> Dear Joe,
>
> Thanks for your reply.
>
> There are more than 25k active connections showing and 90 % are in
> established state connection which are internal between local address
> (application) to foreign address (application) with duplicate PID.
>
> We don't have AIE and ITSM. WE just have custom application deployed over
> ARS 7.6.04 sp4.
>
>
>
> Kindly suggest why too much internal established connections showing.
>
> And its increasing and finally at some extent its not allowing other user
> to connect because exceeding connections.
>
> Even its not allowing to restart the ars services and finally we rebooted
> the server itself.
>
>
>
> --
> Sandeep Pandey
> Remedy Developer
>
>
>
>
>
> On Tue, Jan 28, 2014 at 10:27 PM, Joe D'Souza  wrote:
>
> **
>
> You have not specified open connections from what to what. I am assuming
> you mean the connection between the AR Server to the database.
>
>
>
> Yes there used to be a bug a few versions ago (very early versions of 7.0
> and some of 6.x and some earlier ones too I think) with what used to be
> known as the EIE then (now AIE) where after a scheduled run of a data
> exchange to MS-SQL, the EIE engine would not close that connections and the
> next time the same schedule was to run, it would open another connection.
> BMC did fix that bug. Is this something similar?
>
>
>
> If so the work around until they fixed whatever it was that I had used was
> to stop the service from the command line using a windows scheduler (sort
> of a cron job), after the schedule was estimated to have finished it daily
> run. This killed the connection it opened. And then using another schedule,
> I started that service minutes before it was to run another schedule.
>
>
>
> You are on 76.04 SP4, and I do not think that EIE's successor AIE has a
> similar problem. So you would need to be more specific as to when you get
> these connections open, and when they fail to close if it is the connection
> to the database you are inferring.
>
>
>
> Joe
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey
> *Sent:* Tuesday, January 28, 2014 1:30 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Open connection increasing
>
>
>
> **
>
> Dear List,
>
> There are huge number of open connections (netstat -a) in server and due to 
> this arserver stops working. Following error getting in arerror log file. 
> Most of the connections from application side only.
>
>
>
> Tue Jan 14 10:34:25 2014  390620 : Cannot establish a network connection to 
> the AR System Plug-In server (ARERR 8760)
>
>
>
>
>
>
> Tue Jan 14 10:34:25 2014 RDC1-ERM-AP1 (5004) AREA : RPC: Miscellaneous 
> tli error - System error (Connection refused).
>
>
>
> Environment:
>
>
>
> ARS 7.6.04 SP4
>
> Windows 2k8
>
>
>
>
>
> Do we need to do any specific configuration for this? Or this is existing 
> bug/defect?
>
> Thanks in advance.
>
> --
> Sandeep Pandey
> Remedy Developer
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>   _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Sandeep Pandey
Remedy Developer | ITIL Practisioner

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Re: Open connection increasing

[Sandeep Pandey]

Dear Joe,

Thanks for your reply.

There are more than 25k active connections showing and 90 % are in
established state connection which are internal between local address
(application) to foreign address (application) with duplicate PID.

We don't have AIE and ITSM. WE just have custom application deployed over
ARS 7.6.04 sp4.

Kindly suggest why too much internal established connections showing.

And its increasing and finally at some extent its not allowing other user
to connect because exceeding connections.

Even its not allowing to restart the ars services and finally we rebooted
the server itself.

-- 
Sandeep Pandey
Remedy Developer



On Tue, Jan 28, 2014 at 10:27 PM, Joe D'Souza  wrote:

> **
>
> You have not specified open connections from what to what. I am assuming
> you mean the connection between the AR Server to the database.
>
>
>
> Yes there used to be a bug a few versions ago (very early versions of 7.0
> and some of 6.x and some earlier ones too I think) with what used to be
> known as the EIE then (now AIE) where after a scheduled run of a data
> exchange to MS-SQL, the EIE engine would not close that connections and the
> next time the same schedule was to run, it would open another connection.
> BMC did fix that bug. Is this something similar?
>
>
>
> If so the work around until they fixed whatever it was that I had used was
> to stop the service from the command line using a windows scheduler (sort
> of a cron job), after the schedule was estimated to have finished it daily
> run. This killed the connection it opened. And then using another schedule,
> I started that service minutes before it was to run another schedule.
>
>
>
> You are on 76.04 SP4, and I do not think that EIE's successor AIE has a
> similar problem. So you would need to be more specific as to when you get
> these connections open, and when they fail to close if it is the connection
> to the database you are inferring.
>
>
>
> Joe
>
>
>  ------
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey
> *Sent:* Tuesday, January 28, 2014 1:30 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Open connection increasing
>
>
>
> **
>
> Dear List,
>
> There are huge number of open connections (netstat -a) in server and due to 
> this arserver stops working. Following error getting in arerror log file. 
> Most of the connections from application side only.
>
>
>
> Tue Jan 14 10:34:25 2014  390620 : Cannot establish a network connection to 
> the AR System Plug-In server (ARERR 8760)
>
>
> Tue Jan 14 10:34:25 2014 RDC1-ERM-AP1 (5004) AREA : RPC: Miscellaneous 
> tli error - System error (Connection refused).
>
>
>
> Environment:
>
>
>
> ARS 7.6.04 SP4
>
> Windows 2k8
>
>
>
> Do we need to do any specific configuration for this? Or this is existing 
> bug/defect?
>
> Thanks in advance.
>
> --
> Sandeep Pandey
> Remedy Developer
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Open connection increasing

[Sandeep Pandey]

Dear List,

There are huge number of open connections (netstat -a) in server and
due to this arserver stops working. Following error getting in arerror
log file. Most of the connections from application side only.

Tue Jan 14 10:34:25 2014  390620 : Cannot establish a network
connection to the AR System Plug-In server (ARERR 8760)

Tue Jan 14 10:34:25 2014 RDC1-ERM-AP1 (5004) AREA : RPC:
Miscellaneous tli error - System error (Connection refused).

Environment:

ARS 7.6.04 SP4
Windows 2k8

Do we need to do any specific configuration for this? Or this is
existing bug/defect?

Thanks in advance.

-- 
Sandeep Pandey
Remedy Developer

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Re: flashboard not displaying from user tool

[Sandeep Pandey]

Hi,

Forget to mention that we have server group under there are two ars primary
and secondary. And flashboard displaying in primary server in the server
group if I am using either aruser client or either browser client. But in
primary server only in browser its diplaying flashboards not in aruser tool.
-- 
Sandeep Pandey
Remedy Developer

On Mon, Nov 4, 2013 at 10:47 PM, Sandeep Pandey wrote:

> Hi,
>
> In that case another user should not affect rite even some one has clear
> the local cache? I am not sure what is happening?
>
>  --
> Sandeep Pandey
> Remedy Developer
>
>
> On Mon, Nov 4, 2013 at 10:26 PM, Carl Wilson wrote:
>
>> **
>>
>> Hi,
>>
>> Have you tried deleting the User Tool local cache?
>>
>> This can sometimes become corrupted for certain forms/servers or if there
>> is a cached value that has changed, the system my not recognise it and
>> therefore stop rendering.
>>
>>
>> --
>>
>>
>>
>> Kind Regards,
>>
>>
>>
>> *Carl Wilson*
>>
>>
>>
>> http://www.missingpiecessoftware.com/
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey
>> *Sent:* 04 November 2013 16:32
>>
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: flashboard not displaying from user tool
>>
>>
>>
>> **
>>
>> Hi Fred,
>>
>> No. There was no DNS update.
>>
>> And in our test environment its working in both aruser as well as in
>> browser client. our test and prod is in same network.
>>
>>
>> --
>> Sandeep Pandey
>> Remedy Developer
>>
>> On Mon, Nov 4, 2013 at 9:52 PM, Grooms, Frederick W <
>> frederick.w.gro...@xo.com> wrote:
>>
>> **
>>
>> Was there a DNS update on your network?
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
>> *Sent:* Monday, November 04, 2013 10:17 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: flashboard not displaying from user tool
>>
>>
>>
>> **
>>
>> not that I know of...maybe someone else can chime in :)
>>
>>
>>
>> On Mon, Nov 4, 2013 at 9:14 AM, Sandeep Pandey  wrote:
>>
>> **
>>
>> Hi LJ,
>>
>> Default web path is already set. I rechecked that setting.
>>
>> Is anything else which I need to check and reconfigure may be?
>>
>>
>> --
>> Sandeep Pandey
>> Remedy Developer
>>
>>
>>
>> On Mon, Nov 4, 2013 at 9:06 PM, LJ LongWing  wrote:
>>
>> **
>>
>> I'm talking about the Server Administration console (Remedy Server),
>> Advanced tab, 'Default Web Path' setting.  If I'm not mistaken, that is
>> what's used to render the flashboards for the client.
>>
>>
>>
>> On Mon, Nov 4, 2013 at 8:16 AM, Sandeep Pandey  wrote:
>>
>> **
>>
>> Hi LJ,
>>
>> Are you talking about AR Server information or mid tier config page one
>> settings need to check?
>>
>> I didnt change anything in last few days. Earlier it was working fine in
>> both browser as well as in aruser tool. But since 2-3 days suddenly stopped
>> displaying flashboards in aruser tool but thru browser its showing.
>>
>> Even I puzzled because for both aruser tool and browser may uses same
>> setting for flashboards.
>>
>>
>> --
>> Sandeep Pandey
>> Remedy Developer
>>
>>
>>
>> On Mon, Nov 4, 2013 at 8:25 PM, LJ LongWing  wrote:
>>
>> **
>>
>> Sandeep,
>>
>> Even the user tool uses the Mid-Tier to render flashboards...I believe
>> the Client uses the settings in the server config of the mid-tier url to
>> get to the proper information.  Have those settings been changed?
>>
>>
>>
>> On Sun, Nov 3, 2013 at 11:48 PM, Sandeep Pandey  wrote:
>>
>> **
>>
>> Dear List,
>>
>> I have 2-3 flash-boards which is populating correctly in web browser but
>> its not populating via aruser tool. Even in aruser tool it was displaying
>> few days back but suddenly stopped displaying.
>>
>> Can any body suggest why behaving like this?
>>
>> Envt:
>>
>> 7.6.04 sp4
>>
>> windows 2k8
>>
>>
>> --
>> Sandeep Pandey
>> Remedy Developer
>>
>>
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>>
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>

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Re: flashboard not displaying from user tool

[Sandeep Pandey]

Hi,

In that case another user should not affect rite even some one has clear
the local cache? I am not sure what is happening?

 --
Sandeep Pandey
Remedy Developer


On Mon, Nov 4, 2013 at 10:26 PM, Carl Wilson  wrote:

> **
>
> Hi,
>
> Have you tried deleting the User Tool local cache?
>
> This can sometimes become corrupted for certain forms/servers or if there
> is a cached value that has changed, the system my not recognise it and
> therefore stop rendering.
>
>
> --
>
>
>
> Kind Regards,
>
>
>
> *Carl Wilson*
>
>
>
> http://www.missingpiecessoftware.com/
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey
> *Sent:* 04 November 2013 16:32
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: flashboard not displaying from user tool
>
>
>
> **
>
> Hi Fred,
>
> No. There was no DNS update.
>
> And in our test environment its working in both aruser as well as in
> browser client. our test and prod is in same network.
>
>
> --
> Sandeep Pandey
> Remedy Developer
>
> On Mon, Nov 4, 2013 at 9:52 PM, Grooms, Frederick W <
> frederick.w.gro...@xo.com> wrote:
>
> **
>
> Was there a DNS update on your network?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Monday, November 04, 2013 10:17 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: flashboard not displaying from user tool
>
>
>
> **
>
> not that I know of...maybe someone else can chime in :)
>
>
>
> On Mon, Nov 4, 2013 at 9:14 AM, Sandeep Pandey  wrote:
>
> **
>
> Hi LJ,
>
> Default web path is already set. I rechecked that setting.
>
> Is anything else which I need to check and reconfigure may be?
>
>
> --
> Sandeep Pandey
> Remedy Developer
>
>
>
> On Mon, Nov 4, 2013 at 9:06 PM, LJ LongWing  wrote:
>
> **
>
> I'm talking about the Server Administration console (Remedy Server),
> Advanced tab, 'Default Web Path' setting.  If I'm not mistaken, that is
> what's used to render the flashboards for the client.
>
>
>
> On Mon, Nov 4, 2013 at 8:16 AM, Sandeep Pandey  wrote:
>
> **
>
> Hi LJ,
>
> Are you talking about AR Server information or mid tier config page one
> settings need to check?
>
> I didnt change anything in last few days. Earlier it was working fine in
> both browser as well as in aruser tool. But since 2-3 days suddenly stopped
> displaying flashboards in aruser tool but thru browser its showing.
>
> Even I puzzled because for both aruser tool and browser may uses same
> setting for flashboards.
>
>
> --
> Sandeep Pandey
> Remedy Developer
>
>
>
> On Mon, Nov 4, 2013 at 8:25 PM, LJ LongWing  wrote:
>
> **
>
> Sandeep,
>
> Even the user tool uses the Mid-Tier to render flashboards...I believe the
> Client uses the settings in the server config of the mid-tier url to get to
> the proper information.  Have those settings been changed?
>
>
>
> On Sun, Nov 3, 2013 at 11:48 PM, Sandeep Pandey  wrote:
>
> **
>
> Dear List,
>
> I have 2-3 flash-boards which is populating correctly in web browser but
> its not populating via aruser tool. Even in aruser tool it was displaying
> few days back but suddenly stopped displaying.
>
> Can any body suggest why behaving like this?
>
> Envt:
>
> 7.6.04 sp4
>
> windows 2k8
>
>
> --
> Sandeep Pandey
> Remedy Developer
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
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Re: flashboard not displaying from user tool

[Sandeep Pandey]

Hi Fred,

No. There was no DNS update.

And in our test environment its working in both aruser as well as in
browser client. our test and prod is in same network.

-- 
Sandeep Pandey
Remedy Developer
On Mon, Nov 4, 2013 at 9:52 PM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> **
>
> Was there a DNS update on your network?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Monday, November 04, 2013 10:17 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: flashboard not displaying from user tool
>
>
>
> **
>
> not that I know of...maybe someone else can chime in :)
>
>
>
> On Mon, Nov 4, 2013 at 9:14 AM, Sandeep Pandey  wrote:
>
> **
>
> Hi LJ,
>
> Default web path is already set. I rechecked that setting.
>
> Is anything else which I need to check and reconfigure may be?
>
>
> --
> Sandeep Pandey
> Remedy Developer
>
>
>
> On Mon, Nov 4, 2013 at 9:06 PM, LJ LongWing  wrote:
>
> **
>
> I'm talking about the Server Administration console (Remedy Server),
> Advanced tab, 'Default Web Path' setting.  If I'm not mistaken, that is
> what's used to render the flashboards for the client.
>
>
>
> On Mon, Nov 4, 2013 at 8:16 AM, Sandeep Pandey  wrote:
>
> **
>
> Hi LJ,
>
> Are you talking about AR Server information or mid tier config page one
> settings need to check?
>
> I didnt change anything in last few days. Earlier it was working fine in
> both browser as well as in aruser tool. But since 2-3 days suddenly stopped
> displaying flashboards in aruser tool but thru browser its showing.
>
> Even I puzzled because for both aruser tool and browser may uses same
> setting for flashboards.
>
>
> --
> Sandeep Pandey
> Remedy Developer
>
>
>
> On Mon, Nov 4, 2013 at 8:25 PM, LJ LongWing  wrote:
>
> **
>
> Sandeep,
>
> Even the user tool uses the Mid-Tier to render flashboards...I believe the
> Client uses the settings in the server config of the mid-tier url to get to
> the proper information.  Have those settings been changed?
>
>
>
> On Sun, Nov 3, 2013 at 11:48 PM, Sandeep Pandey  wrote:
>
> **
>
> Dear List,
>
> I have 2-3 flash-boards which is populating correctly in web browser but
> its not populating via aruser tool. Even in aruser tool it was displaying
> few days back but suddenly stopped displaying.
>
> Can any body suggest why behaving like this?
>
> Envt:
>
> 7.6.04 sp4
>
> windows 2k8
>
>
> --
> Sandeep Pandey
> Remedy Developer
>
>
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: flashboard not displaying from user tool

[Sandeep Pandey]

Hi LJ,

Default web path is already set. I rechecked that setting.

Is anything else which I need to check and reconfigure may be?

-- 
Sandeep Pandey
Remedy Developer


On Mon, Nov 4, 2013 at 9:06 PM, LJ LongWing  wrote:

> **
> I'm talking about the Server Administration console (Remedy Server),
> Advanced tab, 'Default Web Path' setting.  If I'm not mistaken, that is
> what's used to render the flashboards for the client.
>
>
> On Mon, Nov 4, 2013 at 8:16 AM, Sandeep Pandey 
> wrote:
>
>> **
>> Hi LJ,
>>
>> Are you talking about AR Server information or mid tier config page one
>> settings need to check?
>>
>> I didnt change anything in last few days. Earlier it was working fine in
>> both browser as well as in aruser tool. But since 2-3 days suddenly stopped
>> displaying flashboards in aruser tool but thru browser its showing.
>>
>> Even I puzzled because for both aruser tool and browser may uses same
>> setting for flashboards.
>>
>> --
>> Sandeep Pandey
>> Remedy Developer
>>
>>
>> On Mon, Nov 4, 2013 at 8:25 PM, LJ LongWing wrote:
>>
>>> **
>>> Sandeep,
>>> Even the user tool uses the Mid-Tier to render flashboards...I believe
>>> the Client uses the settings in the server config of the mid-tier url to
>>> get to the proper information.  Have those settings been changed?
>>>
>>>
>>> On Sun, Nov 3, 2013 at 11:48 PM, Sandeep Pandey <
>>> sandeep.rem...@gmail.com> wrote:
>>>
>>>> **
>>>> Dear List,
>>>>
>>>> I have 2-3 flash-boards which is populating correctly in web browser
>>>> but its not populating via aruser tool. Even in aruser tool it was
>>>> displaying few days back but suddenly stopped displaying.
>>>>
>>>> Can any body suggest why behaving like this?
>>>>
>>>> Envt:
>>>> 7.6.04 sp4
>>>> windows 2k8
>>>>
>>>> --
>>>> Sandeep Pandey
>>>> Remedy Developer
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: flashboard not displaying from user tool

[Sandeep Pandey]

Hi LJ,

Are you talking about AR Server information or mid tier config page one
settings need to check?

I didnt change anything in last few days. Earlier it was working fine in
both browser as well as in aruser tool. But since 2-3 days suddenly stopped
displaying flashboards in aruser tool but thru browser its showing.

Even I puzzled because for both aruser tool and browser may uses same
setting for flashboards.

-- 
Sandeep Pandey
Remedy Developer


On Mon, Nov 4, 2013 at 8:25 PM, LJ LongWing  wrote:

> **
> Sandeep,
> Even the user tool uses the Mid-Tier to render flashboards...I believe the
> Client uses the settings in the server config of the mid-tier url to get to
> the proper information.  Have those settings been changed?
>
>
> On Sun, Nov 3, 2013 at 11:48 PM, Sandeep Pandey 
> wrote:
>
>> **
>> Dear List,
>>
>> I have 2-3 flash-boards which is populating correctly in web browser but
>> its not populating via aruser tool. Even in aruser tool it was displaying
>> few days back but suddenly stopped displaying.
>>
>> Can any body suggest why behaving like this?
>>
>> Envt:
>> 7.6.04 sp4
>> windows 2k8
>>
>> --
>> Sandeep Pandey
>> Remedy Developer
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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flashboard not displaying from user tool

[Sandeep Pandey]

Dear List,

I have 2-3 flash-boards which is populating correctly in web browser but
its not populating via aruser tool. Even in aruser tool it was displaying
few days back but suddenly stopped displaying.

Can any body suggest why behaving like this?

Envt:
7.6.04 sp4
windows 2k8

-- 
Sandeep Pandey
Remedy Developer

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Re: Email engine timeout - closing connection

[Sandeep Pandey]

Hi Kiran,

Email Engine which comes with AR Server 7604 sp 4.

Sandeep Pandey

On Tue, Oct 22, 2013 at 2:38 PM, Hullule, Kiran wrote:

> **
>
> This is a known remedy email engine bug.. what email engine version/patch
> your system running on?
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey
> *Sent:* Tuesday, October 22, 2013 2:35 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Email engine timeout - closing connection
>
> ** **
>
> ** 
>
> I am getting below error while sending auto notification.
>
> 451 4.4.2 Timeout - closing connection. a1sm34688135eem.1 - gsmtp
> com.sun.mail.smtp.SMTPSendFailedException: 451 4.4.2 Timeout - closing
> connection. a1sm34688135eem.1 - gsmtp at
> com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1
>
> ** **
>
> ** **
>
> I experienced (may be) above issue when we are sending two email (by two
> filter) to same recipients in one submit/modify condition. One filter
> notify action and again having another filter (different execution order)
> notify action but same same recipient.
>
>
> --
> Sandeep Pandey
> Remedy Developer 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
Sandeep Pandey
Remedy Developer | ITIL Practisioner

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Email engine timeout - closing connection

[Sandeep Pandey]

  I am getting below error while sending auto notification.

451 4.4.2 Timeout - closing connection. a1sm34688135eem.1 - gsmtp
com.sun.mail.smtp.SMTPSendFailedException: 451 4.4.2 Timeout - closing
connection. a1sm34688135eem.1 - gsmtp at
com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1
I experienced (may be) above issue when we are sending two email (by two
filter) to same recipients in one submit/modify condition. One filter
notify action and again having another filter (different execution order)
notify action but same same recipient.

-- 
Sandeep Pandey
Remedy Developer

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Re: incoming message is not getting parsed.

[Sandeep Pandey]

Hi,

Please check field 1 permission groups. Have you given all write permission
to the specific email interface user required for field1. seems only
permission issue for this user.


Regards,
Sandeep Pandey


On Fri, Oct 18, 2013 at 11:22 PM, Remedy consultant wrote:

> ** Hello All,
>
> We have structured email interface (using template) .We are on ARS 7.1
> version.
>
> It was working fine till yesterday but it is not working. Whenever we are
> sending email to particular mail id and when that email template gets
> parsed ,i am getting following error :
>
> You do not have write access (at create time) to field 1
>
> We have already check user which is created for this email interface and
> that user has fixed license. I have already restarted email engine as well
> as ar server successfully.
>
> Could you please help me to resolve this issue?
>
> Regards,
>
> Amit B _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
Sandeep Pandey
Remedy Developer | ITIL Practisioner

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Re: The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382

[Sandeep Pandey]

Hi Karthik,

This error comes because one or more unique indexes on form where you
creating records. The values on the entry you
are submitting or modifying duplicate the field (or fields) defined in the
unique index. Review the values for the entry to make sure that values that
must be unique are unique.

Have you recently created unique index on that form?

-- 
Sandeep Pandey
Remedy Developer | ITIL V3

On Tue, Oct 1, 2013 at 11:43 PM, Karthick S  wrote:

> **
> Hi All,
>
> We have few escalation which runs in the month end and creates tickets
> automatically depending on criteria .
>
> Last time it didn't ran and when i checked the Arerror log found this
> below error.
>
> Wed Oct 02 04:00:06 2013  390603 : The value(s) for this entry violate a
> unique index that has been defined for this form (ARERR 382).
>
> When i enabled the Server side logs and i couldnt find the exact ARERR 382,
>
> Can anyone help me on this..
>
> --
> **
> **
> *Thanks and Regards,*
> *Karthick S*
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: table not refreshing correctly

[Sandeep Pandey]

Thanks Jason and Joe for our responses.

This was my mistake..I didnt check table form and I assumed wrongly.
Actually table was pointing some other form and in that form that record
was still present. Now I wrote filter to delete that record on condition
(status= delete) as well and all things are working fine now. thanks.
-- 
Sandeep Pandey
Remedy Developer

On Fri, Sep 20, 2013 at 5:33 AM, Joe D'Souza  wrote:

> **
>
> Good point.. Have seen that bunny a few times where server references were
> not stripped off..
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, September 19, 2013 4:03 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: table not refreshing correctly
>
> ** **
>
> ** 
>
> Or is the table field pointing to a different AR server?
>
> On Sep 19, 2013 11:53 AM, "Joe D'Souza"  wrote:
>
> ** 
>
> The table field is probably pointed to another shadow table that displays
> that list (like a consolidated list type of a table that existed before the
> plugin). That entry must be not deleted. Check to see what table the table
> field is pointed to and make sure your workflow refreshes that table after
> the delete.
>
>  
>
> Joe
>
>  
>  ----------
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey
> *Sent:* Thursday, September 19, 2013 10:22 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* table not refreshing correctly
>
>  
>
> ** 
>
> Dear List,
>
> There is some weired issue I am facing. There is a table on home page
> which shows all TTs. On TT page there is Cancel button which delete TT
> record from db via run process if you want. But after delete still i am
> able to see that record on table. table refreshed as well and re logging as
> well. I checked in database that record doesn't exist. Even if we double
> clicked that record from table it says there is no matching criteria
> This is happening in only test environment. In production this is
> working fine. I compared logs didn't get anything. Anyone faced this issue?
> 
>
>  
>
> ARS:7604 sp4
> 
>
>
> --
> Sandeep Pandey
> Remedy Developer
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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table not refreshing correctly

[Sandeep Pandey]

Dear List,

There is some weired issue I am facing. There is a table on home page which
shows all TTs. On TT page there is Cancel button which delete TT record
from db via run process if you want. But after delete still i am able to
see that record on table. table refreshed as well and re logging as well. I
checked in database that record doesn't exist. Even if we double clicked
that record from table it says there is no matching criteria This is
happening in only test environment. In production this is working fine. I
compared logs didn't get anything. Anyone faced this issue?


ARS:7604 sp4

-- 
Sandeep Pandey
Remedy Developer

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Re: ARERR [9130] Error encountered while executing a Web Service

[Sandeep Pandey]

Hi Fred,

After restructuring the wsdl file as well not able to invoke, still the
same exception getting "Could not deserialize Soap message".
-- 
Sandeep Pandey
Remedy Developer

On Wed, Aug 21, 2013 at 8:19 PM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> **
>
> Sure you can modify the WSDL.
>
> Save the WSDL to a file, edit it, and then re-import it to the ARS filter
> from a file instead of a URL
>
> ** **
>
> Here is an example of one I altered (I added the comments around the array
> structure and changed the data returned to ARS to be a string.  I was
> able to do this for this call as the data returned to me was really just an
> ID number)   
>
> 
>
>   
>
> 
>
> ** **
>
> 
>
> 
>
>
>
> 
>
> ** **
>
> Fred
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey
> *Sent:* Wednesday, August 21, 2013 9:20 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARERR [9130] Error encountered while executing a Web
> Service
>
> ** **
>
> ** 
>
> Thanks for your reply Fred.
>
> ** **
>
> Yes I loaded wsdl successfully but while invoking only I am getting
> exception due to may be arrayofstring or list type of data type in output
> mapping.
>
> Could you please light some input how to modify the structure? Is it
> possible to restructure the external wsdl in our ars compatible format?
> Thanks.
>
> Regards,
>
> Sandeep Pandey
>
> ** **
>
> On Wed, Aug 21, 2013 at 7:07 PM, Grooms, Frederick W <
> frederick.w.gro...@xo.com> wrote:
>
> I'm surprised that it would let you load it with an array in it.   ARS
> does not support array's in web service calls
>
> Depending on what you need to do with the data you can save the WSDL to a
> file and modify the structure (i.e.  Change the Array to a simple string)
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey
> Sent: Wednesday, August 21, 2013 3:40 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARERR [9130] Error encountered while executing a Web Service
>
> **
>
> Dear List,
> Any ideas please!!
> please find below java plugin error.
> 2013-08-21 11:14:32,878 ERROR [pool-2-thread-2]
> com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) -
> ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE
> ERROR (9130): Error encountered while executing a Web Service; Could not
> deserialize Soap message
> at
> com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(WSPlugin.java:158)
> at
> com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(WSPlugin.java:151)
> at
> com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown
> Source)
> at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown
> Source)
> at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown
> Source)
> at
> com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown
> Source)
> at
> com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)
> at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown
> Source)
> at
> com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source)
> at
> com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source)
>     at
> java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
> at
> java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
> at java.lang.Thread.run(Unknown Source)
>
> Anyone face this kind of issue. Thanks inadvance.
> Regards,
> Sandeep Pandey
>
> -Original Message-
> On Tue, Aug 20, 2013 at 12:36 PM, Sandeep Pandey 
> wrote:
> Dear List,
> Can anyone help me out here
> While invoking the external web service, I am getting exception saying
> "ARERR [9130] Error encountered while executing a Web Service : Could not
> deserialize Soap message". However I dint get any exception while loading
> wsdl and saving filter.
> I can see there is one ArrayOfString data type in output mapping. Is this
> cause problem? Any idea how to tackle in output mapping if ArrayOfString
> kind of data type in output mapping.
> Thanks in advance.
>
> Regards,
> Sandeep Pandey
>
> -Original Message-
> On Sun, 

Re: Monitor Ticket Status

[Sandeep Pandey]

Dear Suresh,

There can be option in email integration where you can customize automatic
reply after successful creation/modification of ticket in remedy. This can
be achieve by writing filter workflow.

Regards,
Sandeep Pandey


On Wed, Aug 21, 2013 at 7:44 PM, Suresh Loganathan wrote:

> **
> Team,
>
> I faced different question from my project.
>
> The scenario is if the end user creating a ticket via email, the ticket
> has been created. He/ She need to see the ticket status. Remeber, don't
> have remedy access. IS it possible to see the ticket work info and status.
>
> We have one option i.e., Email Notiifcation. Except that any option ? if
> any idea hit your mind, please share the detail.
>
> I would appreciate your swift response.
>
> Regards,
>
> Suresh Loganathan.
> +91 87544 2224091
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ARERR [9130] Error encountered while executing a Web Service

[Sandeep Pandey]

Thanks for your reply Fred.

Yes I loaded wsdl successfully but while invoking only I am getting
exception due to may be arrayofstring or list type of data type in output
mapping.

Could you please light some input how to modify the structure? Is it
possible to restructure the external wsdl in our ars compatible format?
Thanks.

Regards,
Sandeep Pandey

On Wed, Aug 21, 2013 at 7:07 PM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> I'm surprised that it would let you load it with an array in it.   ARS
> does not support array's in web service calls
>
> Depending on what you need to do with the data you can save the WSDL to a
> file and modify the structure (i.e.  Change the Array to a simple string)
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey
> Sent: Wednesday, August 21, 2013 3:40 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ARERR [9130] Error encountered while executing a Web Service
>
> **
> Dear List,
> Any ideas please!!
> please find below java plugin error.
> 2013-08-21 11:14:32,878 ERROR [pool-2-thread-2]
> com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) -
> ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE
> ERROR (9130): Error encountered while executing a Web Service; Could not
> deserialize Soap message
> at
> com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(WSPlugin.java:158)
> at
> com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(WSPlugin.java:151)
> at
> com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown
> Source)
> at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown
> Source)
> at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown
> Source)
> at
> com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown
> Source)
> at
> com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)
> at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown
> Source)
> at
> com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source)
> at
> com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source)
> at
> java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
> at
> java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
> at java.lang.Thread.run(Unknown Source)
>
> Anyone face this kind of issue. Thanks inadvance.
> Regards,
> Sandeep Pandey
>
> -Original Message-
> On Tue, Aug 20, 2013 at 12:36 PM, Sandeep Pandey 
> wrote:
> Dear List,
> Can anyone help me out here
> While invoking the external web service, I am getting exception saying
> "ARERR [9130] Error encountered while executing a Web Service : Could not
> deserialize Soap message". However I dint get any exception while loading
> wsdl and saving filter.
> I can see there is one ArrayOfString data type in output mapping. Is this
> cause problem? Any idea how to tackle in output mapping if ArrayOfString
> kind of data type in output mapping.
> Thanks in advance.
>
> Regards,
> Sandeep Pandey
>
> -Original Message-
> On Sun, Aug 18, 2013 at 1:58 PM, Sandeep Pandey 
> wrote:
> Dear List,
> I am trying to consume a third party web service via filter. I am able to
> load and mapping the fields successfully and created filter as well but
> while trying to consume by user tool (while creating request) its throwing
> following error.
>
> ARERR [9130] Error encountered while executing a Web Service : Could not
> deserialize Soap message
> Is anyone face the same problem?
>
> Thanks in advance for your help!
>
>
> --
> Sandeep Pandey
> Remedy Developer
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 
Sandeep Pandey
Remedy Developer | ITIL Practisioner

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Re: ARERR [9130] Error encountered while executing a Web Service

[Sandeep Pandey]

Dear List,

Any ideas please!!

please find below java plugin error.

2013-08-21 11:14:32,878 ERROR [pool-2-thread-2]
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) -
ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE

ERROR (9130): Error encountered while executing a Web Service; Could not
deserialize Soap message

at
com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(WSPlugin.java:158)

at
com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(WSPlugin.java:151)

at
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown
Source)

at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source)

at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source)

at
com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown
Source)

at
com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)

at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown
Source)

at
com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source)

at
com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source)

at
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)

at
java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)


Anyone face this kind of issue. Thanks inadvance.

Regards,
Sandeep Pandey



On Tue, Aug 20, 2013 at 12:36 PM, Sandeep Pandey
wrote:

> Dear List,
>
> Can anyone help me out here
>
> While invoking the external web service, I am getting exception saying
> "ARERR [9130] Error encountered while executing a Web Service : Could not
> deserialize Soap message". However I dint get any exception while loading
> wsdl and saving filter.
>
> I can see there is one ArrayOfString data type in output mapping. Is this
> cause problem? Any idea how to tackle in output mapping if ArrayOfString
> kind of data type in output mapping.
>
> Thanks in advance.
>
>
> Regards,
> Sandeep Pandey
>
>
>
>
> On Sun, Aug 18, 2013 at 1:58 PM, Sandeep Pandey 
> wrote:
>
>> Dear List,
>>
>> I am trying to consume a third party web service via filter. I am able to
>> load and mapping the fields successfully and created filter as well but
>> while trying to consume by user tool (while creating request) its throwing
>> following error.
>>
>> ARERR [9130] Error encountered while executing a Web Service : Could not
>> deserialize Soap message
>>
>> Is anyone face the same problem?
>>
>> Thanks in advance for your help!
>>
>> --
>> Sandeep Pandey
>> Remedy Developer
>>
>
>
>
> --
> Sandeep Pandey
> Remedy Developer | ITIL Practisioner
>

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Re: ARERR [9130] Error encountered while executing a Web Service

[Sandeep Pandey]

Dear List,

Can anyone help me out here

While invoking the external web service, I am getting exception saying
"ARERR [9130] Error encountered while executing a Web Service : Could not
deserialize Soap message". However I dint get any exception while loading
wsdl and saving filter.

I can see there is one ArrayOfString data type in output mapping. Is this
cause problem? Any idea how to tackle in output mapping if ArrayOfString
kind of data type in output mapping.

Thanks in advance.


Regards,
Sandeep Pandey




On Sun, Aug 18, 2013 at 1:58 PM, Sandeep Pandey wrote:

> Dear List,
>
> I am trying to consume a third party web service via filter. I am able to
> load and mapping the fields successfully and created filter as well but
> while trying to consume by user tool (while creating request) its throwing
> following error.
>
> ARERR [9130] Error encountered while executing a Web Service : Could not
> deserialize Soap message
>
> Is anyone face the same problem?
>
> Thanks in advance for your help!
>
> --
> Sandeep Pandey
> Remedy Developer
>



-- 
Sandeep Pandey
Remedy Developer | ITIL Practisioner

___
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ARERR [9130] Error encountered while executing a Web Service

[Sandeep Pandey]

Dear List,

I am trying to consume a third party web service via filter. I am able to
load and mapping the fields successfully and created filter as well but
while trying to consume by user tool (while creating request) its throwing
following error.

ARERR [9130] Error encountered while executing a Web Service : Could not
deserialize Soap message

Is anyone face the same problem?

Thanks in advance for your help!

-- 
Sandeep Pandey
Remedy Developer

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Re: Webservice-Please share your knowledge

[Sandeep Pandey]

Hi Robin,

Please ask about the external wsdl or url which remedy will consume first.
Then go through all the operations external system is providing and mainly
which you are looking for. Later on need to do mapping analysis, between
remedy and external system for input and output parameters.

Once your mappings are ready, you can use remedy developer studio and
create filter to consume external system web services. Many more things
related to create web services, you can refer BMC Remedy Integration guide
for the same.

Hope this will help you. Let me know if you need any further details.
-- 
Sandeep Pandey
Remedy Developer


On Tue, Jul 9, 2013 at 11:46 AM, Robin Mathew wrote:

> Hi all,
>
> Please help me with webservice based solution for this requirement.
>
> Requirement
>
> 1.User performs a search on a field in Form A.
>
> 2.Remedy application pull records from an external application and display
> the results to the user.The search result can be many records(more than
> 200).Hence,Remedy should show results in smaller chunks(50 records each) to
> the user.
>
> 3.User selects one of the search results in Form A and save the record.
>
> Please suggest a design/solution for this.
>
> Note:
>
> External team has given the approval for webservice based solution only
> for this requirement.
>
> Regards
> Robin
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Midtier over Internet

[Sandeep Pandey]

Thanks Rick.

Now I understood the networking part involved. I think now I can talk to my
network team and get it resolve this after enabling ssl encryption in
midtier.

Thanks Jason for your input for SSL enabling.


-- 
Sandeep Pandey
Remedy Developer


On Thu, May 16, 2013 at 12:18 AM, Rick Westbrock wrote:

> **
>
> Depending on how the company handles DNS you may need to add an external
> DNS entry to point to the server or possibly just enable external
> advertisement of an existing DNS record. Depending on your network
> architecture you may need to add a NAT and/or PAT translation on the
> firewall in addition to opening the ports. If you are using an RFC-1918
> private address for the server then a NAT translation will be required but
> if not then you should just need to allow the ports. Your network security
> team may be taking care of all this for you in the background but I thought
> it was worth mentioning. Hopefully for security reasons your public
> mid-tier server doesn’t have a public IP address (at least that’s my
> opinion).
>
> ** **
>
> Personally I prefer using a private IP on the mid-tier server and putting
> it into a DMZ, then allowing the required back-end ports through the
> firewall to the application server which would live in the secure zone
> behind the firewall. You could even run a separate mid-tier server in the
> secure zone for internal users so that they don’t have to bounce into the
> DMZ; going that route you would probably want to use the same DNS name but
> associate it to a different IP for internal versus external DNS.
>
> ** **
>
> ** **
>
> -Rick
>
> ** **
>
> ___
>
> Rick Westbrock
>
> QMX Support Services
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey
> *Sent:* Wednesday, May 15, 2013 8:06 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Midtier over Internet
>
> ** **
>
> ** 
>
> Thanks Jason.
>
> I have opened port already 8080. Do we mention ssl encryption during
> installation or we can do later after doing configuration setting change in
> midtier?
>
> How to check? Is that https rather than http?
>
> Sandeep Pandey
> Remedy Developer
>
> ** **
>
> On Wed, May 15, 2013 at 8:21 PM, Jason Miller 
> wrote:
>
> ** 
>
> You only need to open the port for the web server to the World (usually 80
> or 8080 or 8443 or 443). I strongly  recommend using SSL encryption if you
> are not already (I recommend it for internal only access as well).
>
> Jason
>
> On May 15, 2013 7:43 AM, "Sandeep Pandey" 
> wrote:
>
> ** 
>
> Dear List,
>
> ** **
>
> I have installed Midtier and ARS in single box and remedy web page
> correctly functioning in Intranet network having firewall.
>
> Will it work over the Internet outside the Intranet if firewall setting we
> remove? Or any thoughts?
> 
>
> Do we have any other settings related to firewall from the ARS
> application/mid tier side if we disable/enable firewall?
>
> ** **
>
> Web Server Information: Apache Tomcat/6.0.20
>
> ARS 7.6.04 SP4
>
>
> --
> Sandeep Pandey
> Remedy Developer 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
>
>
>
> -- 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Midtier over Internet

[Sandeep Pandey]

Thanks Jason.

I have opened port already 8080. Do we mention ssl encryption during
installation or we can do later after doing configuration setting change in
midtier?

How to check? Is that https rather than http?

Sandeep Pandey
Remedy Developer


On Wed, May 15, 2013 at 8:21 PM, Jason Miller wrote:

> **
>
> You only need to open the port for the web server to the World (usually 80
> or 8080 or 8443 or 443). I strongly  recommend using SSL encryption if you
> are not already (I recommend it for internal only access as well).
>
> Jason
> On May 15, 2013 7:43 AM, "Sandeep Pandey" 
> wrote:
>
>> **
>> Dear List,
>>
>> I have installed Midtier and ARS in single box and remedy web page
>> correctly functioning in Intranet network having firewall.
>>
>> Will it work over the Internet outside the Intranet if firewall setting
>> we remove? Or any thoughts?
>> Do we have any other settings related to firewall from the ARS
>> application/mid tier side if we disable/enable firewall?
>>
>>
>> Web Server Information: Apache Tomcat/6.0.20
>> ARS 7.6.04 SP4
>>
>> --
>> Sandeep Pandey
>> Remedy Developer
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




--

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Midtier over Internet

[Sandeep Pandey]

Dear List,

I have installed Midtier and ARS in single box and remedy web page
correctly functioning in Intranet network having firewall.

Will it work over the Internet outside the Intranet if firewall setting we
remove? Or any thoughts?
Do we have any other settings related to firewall from the ARS
application/mid tier side if we disable/enable firewall?


Web Server Information: Apache Tomcat/6.0.20
ARS 7.6.04 SP4

-- 
Sandeep Pandey
Remedy Developer

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Re: **Remedy Developer/Admin in Sunny South Florida!**

[Sandeep Pandey]

Hi Lindsey,

I am having experience in BMC Remedy, CMDB and ITSM, Custom Remedy etc. I
am from India. Earlier I have worked for many other countries like Sweden,
Indonesia as a Remedy Developer/Consultant.

Currently I am working for  one of the Telecom Remedy Project in Doha
(Qatar).

Can I apply for this position? Kindly let me know so I can send you my
updated CV.

-- 
Sandeep Pandey
Remedy Developer
+974 55694688

On Wed, May 15, 2013 at 3:17 AM, Lindsey Herrup  wrote:

> You want to work for a company in Sunny South Florida with long term
> potential? My client is actively seeking skilled professionals for a large
> scale project! Please see the details and let me know if you or someone you
> know are interested (we have a great referral program in all of IT)
>
> Architect, deploy, support, and provide training for Remedy Products.
>  Responsibilities include, but are not limited to:
> -   Configure and customize BMC 7X Remedy Applications
> -   Provide solution designs based on requirements
> -   Scope and develop custom applications
> -   Provide system and customization documentation
> -   System troubleshooting
> -   Install and configure all Remedy Applications
> -   Implement integrations to the 7X Remedy applications
> -   Provide leadership and project management
> -   Mentor staff
> -   Experience with incident, problem, change, configuration and asset
> management, CMDB, knowledge management.
> -   Knowledge of ITIL and other IT Best Practices frameworks
>
> Please let me know as soon as possible! Will move relatively quickly and
> has competitive compensation!
>
> Best Regards,
> Lindsey Herrup
> KForce Technology
> 954-489-2624
> lher...@kforce.com
>
>
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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Remedy 8.1.00 V Setup

[Sandeep Pandey]

Hi Hari,

Looking in terms of financial, you can go for Windows 2008 standard OS
rather than going on enterprise. It will save you lot and serve your
purpose. And there would be no performance issue as well. Remaining
specification looks good.

-- 
Sandeep Pandey
Remedy Developer


On Thu, May 2, 2013 at 5:22 AM, Joe D'Souza  wrote:

> **
>
> Looking at it in a financial perspective however, I would think it’s a
> whole lot better to give that additional CPU and RAM as recommended, than
> the installation to take twice or trice as long, especially if the resource
> performing that installation costs around 100/hr or over. If that install
> takes over 4 to 6 hours and all that the resource is doing at that time is
> overseeing the installation, that’s about 600 bucks right there at the
> minimum.
>
> ** **
>
> And considering its POC, assuming that there might be possibilities of
> wiping and reconfiguring and spending a few more hours on rebuilding a
> slightly different configuration – do the math. Its way cheaper to double
> up on the hardware upfront than to go skimpy on it.
>
> ** **
>
> Sometimes it is easy to forget these hidden costs.
>
> ** **
>
> I would stick with the configuration you started out with if that has
> already been approved, instead of committing that lesser than 12 GB or 2
> core CPU’s might work just as fine.
>
> ** **
>
> Just my two cents.
>
> ** **
>
> Joe
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *laurent matheo
> *Sent:* Wednesday, May 01, 2013 3:42 PM
> *To:* arslist@ARSLIST.ORG
>
> *Subject:* Re: Remedy 8.1.00 V Setup
> 
>
>  ** **
>
> Hi :)
>
>
> So you just have ARS and CMDB? No ITSM, SRM, SLM?
> I guess that on the same VM you'll also have a mid-tier and the database?
> Will you install the web services Atrium Core and a Tomcat for it?
>
>
> CPU: 4 core indeed, 2 would be the limit.
>
> Processing speed: I would say it doesn't matter that much.
> If it's a poc the CPU processing speed isn't really a problem. I got a
> laptop which is an octocore 2.30 Ghz but which is overall more powerfull /
> faster that most of my customers dev / staging environment.
>
> RAM: seems a bit high if you have only ARS+CMDB+Integrator.
> I made a 8.1 VM with 12 GB ram but with all the stack (ARS, CMDB, ITSM,
> SRM, SLM, Integrator server, Openfire, tomcat for mid-tier, tomcat for
> Atrium Core webservices, sql server) and right now after one day use I'm
> using 9 GB with several Firefox and Chrome opened, developer studio and
> Data Import Tool on the VM.
> I guess in your case you could go to 10 if you don't install the Tomcat
> for the Atrium Webservices. Or even 8 GB but I wouldn't be that comfortable
> here. Right now with web browsers closed and dev studio / data import
> closed I'm using 7.74 GB RAM (so with all stack and Tomcat for Atrium WS
> using nearly 500 MB).
>
> HDD:
> It seems a lot. I'm using 66 GB used right now but once again, I have all
> the stack, online help, Analytics and BO XI 4, Dashboards and so on.
>
>
> My advice is to limit the SQL Server memory setting at 4 GB.
> I would go for Java 1.7 x64 and Tomcat 7 x64 (or use the Tomcat from
> installer).
> As for OS, are those the 2008 or 2008 R2 versions? I always work with R2
> and they work fine (with latest SP on both).
>
> Then more importantly it depends what you want to do with this POC VM.
> Just a demo "here is what is the CMDB" or big reconciliations, a lot of
> data, interfaces and so on?
>
> Anwyay, a POC is there to show off to customers most of the time. So if
> you can take a cool hardware rig with 12 GB RAM, a very fast HDD (or SSD)
> and 4 CPU, do it.
>
>
> On 01 May, 2013,at 09:14 PM, Hari Vishwakarma 
> wrote:
>
>  ** Hi,
>
> I am going to install Remedy 8.1.00 version for POC purpose.
> Can anyone suggest what per-requisites should I consider before starting
> the Remedy 8.1.00 version.
>
> Objective: To install Remedy 8.1.00 V
> Components of 8.1.00 V inculdes: AR Server, CMDB( Atrium Core &
> Integrator),No ITSM in consideration
> Environment: Windows
>
> Currently the planning in mind as per BMC recommendations are:
>
> Hardware Pr-requisites:
>
> Server type: VM
>
> Server details:
>
> 1. Processor type : 4 core CPU processor
> 2. Processing speed: >= 3 GHz( Can we consider less than this, if yes,
> what were its pros & cons)
> 3. RAM: 12 GB( Can we consider less than this as well, if yes, what were
> its pros &am

Re: Installation Error

[Sandeep Pandey]

Hi Abdul,

Is database remote? What is OS? Which Database?

check arerror log file as well.

-- 
Sandeep Pandey
Remedy Developer

On Thu, May 2, 2013 at 1:47 AM, laurent matheo  wrote:

> **
> You should check the "/ARSystem/arserver/db/arerror.log" file and the
> installation log file which is in the temp folder, usually something like
> "c:/users/administrator/appdata/local/temp/" folder.
> Perhaps the ARmonitor service already (still) exists?
>
> On 01 May, 2013,at 10:14 PM, Abdullah Baytops <
> abayt...@onefederalsolution.com> wrote:
>
> I had installed 7.6.04 on a server in our environment in which were using
> and today I decided to uninstall it from our app server and database
> server.  In then tried to reinstall it on our servers and all day I have
> been not able to install the server from the setup.exe files provided onto
> the existing DB (MS SQL Server) or App Server.  Is there something the DB
> may be maintaining or holding in a certain location since it was installed
> on the sever before.  When I run the installer we get 90% through the
> installation and it fails.  When I look at the DB it has been created but
> the services will not start.
>
> Any ideas would be great.
>
> V/R
> Abdul Baytops
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Could find the libjava.sl while running installer on HP Itanium.

[Sandeep Pandey]

Hi All,

I am facing one issue when we run ARSuite 7604 SP3 installer on HP Itanium
Platform getting following error,

"Couldnt find libjava.sl and JRE". Please see attached.

What our team has identified is that the installer tries to pick up
the JAVA for PA-RISC instead of JAVA-ITANIUM while the installer
starts and throws the error instead.

The* question is "how does the installer script works while it starts
and how does it identifies which java version to pick up?*" Is there a
command we can run to elaborate the installer script while it
executes?


-- 
Sandeep Pandey
Remedy Developer

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<>

Re: HP UX: Upgrading install Oracle failed to connect the database.

[Sandeep Pandey]

Hi Fred,

Please see following output. Looks okay below configuration. please
suggest. Thanks.

 sqlplus

SQL*Plus: Release 11.2.0.3.0 Production on To Nov 1 20:46:44 2012

Copyright (c) 1982, 2011, Oracle. All rights reserved.


 cd $ORACLE_HOME/lib

ls -al libclntsh*

lrwxr-xr-x 1 oraars oinstall 45 okt 8 08:45 libclntsh.so ->
/ems/u01/product/11.2.0/lib/libclntsh.so.11.1

lrwxr-xr-x 1 oraars oinstall 12 okt 8 08:39 libclntsh.so.10.1 ->
libclntsh.so

-rwxr-xr-x 1 oraars oinstall 120559664 okt 8 08:46 libclntsh.so.11.1

-rwxr-xr-x 1 oraars oinstall 120559664 okt 8 08:39 libclntsh_nopthread.so



-- 
Sandeep Pandey
Remedy Developer



On Fri, Nov 2, 2012 at 1:08 AM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> When you run the SQLPLUS does it come up and show it is the Oracle 11
> version?
>#> sqlplus
>SQL*Plus: Release 11.2.0.1.0 Production on Thu Nov 1 13:45:36 2012
>Copyright (c) 1982, 2009, Oracle.  All rights reserved.
>
> If I remember correctly you also need to go in and add a symbolic link in
> the oracle library directory.  To check do the following:
>#>  cd $ORACLE_HOME/lib
>#>  ls -al libclntsh*
>
> You will see something like:
>-rwxrwxr-x   1 {user}  {group}   45396816 Sep  9  2010
> libclntsh.so.11.1
> lrwxrwxrwx   1 {user}  {group}17 Jan  6  2011
> libclntsh.so -> libclntsh.so.11.1
> lrwxrwxrwx   1 {user}  {group}12 Jan  6  2011
> libclntsh.so.10.1 -> libclntsh.so
>
> In your case you probably only have "libclntsh.so.11.1".   If so then
> create the 2 symbolic links:
>#>  ln -s libclntsh.so.11.1  libclntsh.so
>#>  ln -s libclntsh.so  libclntsh.so.10.1
>
> Fred
>
> -----Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey
> Sent: Thursday, November 01, 2012 1:24 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: HP UX: Upgrading install Oracle failed to connect the
> database.
>
> ** Hi Patrick,
>
> Sorrywent for vacation.
>
> Still the same issue we are facing today "Failed to connect database" and
> in installer log we found following line.
>  "LOG EVENT {Description=[SET PROPERTY
> VALIDATION_ERROR_RESULT],Detail=INVALID_OCI_ORACLE_CONNECTION_UNIX]}"
>
> We tried to fix by all possibilities from our side but no luck. Seems
> something is missing still some where.
>
> LD_LIBRARY_PATH is pointing now to the 64bit.
>
> I am able to do sqlplus and tnsping as well. Please suggest.
>
> --
> Sandeep Pandey
> Remedy Developer
>
> -Original Message-
> On Thu, Oct 25, 2012 at 1:27 AM, patrick zandi wrote:
> ** Can I assume.. you are working sir ?
>
> -Original Message-
> On Tue, Oct 23, 2012 at 9:42 AM, patrick zandi wrote:
> it should say something like  11.2.0/lib
>
>
> -Original Message-
> On Tue, Oct 23, 2012 at 9:40 AM, patrick zandi wrote:
> There is your problem right there..
> LD_LIBRARY_PATH=/ems/u01/
> product/10.2.0/lib:
>
>
> 10.2  is 32bit  -- not 64bit.. so it looks like your DBA are blowing
> smoke..
>
> -Original Message-
> On Tue, Oct 23, 2012 at 9:29 AM, Sandeep Pandey wrote:
> ** Hi Patrick,
>
> Able to do sqlplus and TNSPING as well.
>
> We did LD_LIBRARY_PATH is pointing to the 64bit as per dbs confirms, but
> no hope.
>
> LD_LIBRARY_PATH=/ems/u01/product/10.2.0/lib:/ems/u01/product/10.2.0/lib32
> is set like this currently.
>
>
> --
> Sandeep Pandey
> Remedy Developer
>
> -Original Message-
> On Tue, Oct 23, 2012 at 5:59 PM, patrick zandi wrote:
> ** prior to installing can you use sqlplus and login,
> can you do a TNSPING?
> if those are working -- off the 64bit side.. then you should be fine..
> but if you LD_LIBRARY_PATH is pointing to the 32bit, first, and not the
> 64bit first..
> and you cannot use the sqlplus from the 11..  this is a great start
> On Tue, Oct 23, 2012 at 8:27 AM, Sandeep Pandey 
> wrote:
> ** Yes Patrick,
>
>
> You are correct.  Yes we are pointing new oracle client 64 bit for install
> upgrade. Do you know any fix or solution for this?
>
> --
> Sandeep Pandey
> Remedy Developer
>
> -Original Message-
> On Tue, Oct 23, 2012 at 5:50 PM, Patrick Zandi wrote:
> **
> But you are using 7.1 : that does not use 64 bit, so here is the thought.
> Is you box with oracle 32 bit client 10 let's say and 11.2 in the same box,
> so is your selection for the install pointing to the new client? Just
> asking. 2 different paths... Just a thought
>
> Sent from my iPhone
>
> -Original Message-
> On Oct 23, 2012, at 

Re: HP UX: Upgrading install Oracle failed to connect the database.

[Sandeep Pandey]

Hi Patrick,

Sorrywent for vacation.

Still the same issue we are facing today "Failed to connect database" and
in installer log we found following line.
 "LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=INVALID_OCI_ORACLE_CONNECTION_UNIX]}"

We tried to fix by all possibilities from our side but no luck. Seems
something is missing still some where.

LD_LIBRARY_PATH is pointing now to the 64bit.

I am able to do sqlplus and tnsping as well. Please suggest.


-- 
Sandeep Pandey
Remedy Developer

On Thu, Oct 25, 2012 at 1:27 AM, patrick zandi  wrote:

> ** Can I assume.. you are working sir ?
>
>
> On Tue, Oct 23, 2012 at 9:42 AM, patrick zandi wrote:
>
>> it should say something like  11.2.0/lib
>>
>>
>>
>> On Tue, Oct 23, 2012 at 9:40 AM, patrick zandi wrote:
>>
>>> There is your problem right there..
>>> LD_LIBRARY_PATH=/ems/u01/
>>>>
>>>> product/10.2.0/lib:
>>>
>>>
>>>
>>> 10.2  is 32bit  -- not 64bit.. so it looks like your DBA are blowing
>>> smoke..
>>>
>>>
>>> On Tue, Oct 23, 2012 at 9:29 AM, Sandeep Pandey <
>>> sandeep.rem...@gmail.com> wrote:
>>>
>>>> ** Hi Patrick,
>>>>
>>>> Able to do sqlplus and TNSPING as well.
>>>>
>>>> We did LD_LIBRARY_PATH is pointing to the 64bit as per dbs confirms,
>>>> but no hope.
>>>>
>>>> LD_LIBRARY_PATH=/ems/u01/product/10.2.0/lib:/ems/u01/product/10.2.0/lib32
>>>> is set like this currently.
>>>>
>>>>
>>>> --
>>>> Sandeep Pandey
>>>> Remedy Developer
>>>>
>>>>
>>>> On Tue, Oct 23, 2012 at 5:59 PM, patrick zandi wrote:
>>>>
>>>>> ** prior to installing can you use sqlplus and login,
>>>>> can you do a TNSPING?
>>>>> if those are working -- off the 64bit side.. then you should be fine..
>>>>> but if you LD_LIBRARY_PATH is pointing to the 32bit, first, and not
>>>>> the 64bit first..
>>>>> and you cannot use the sqlplus from the 11..  this is a great start
>>>>>
>>>>> On Tue, Oct 23, 2012 at 8:27 AM, Sandeep Pandey <
>>>>> sandeep.rem...@gmail.com> wrote:
>>>>>
>>>>>> ** Yes Patrick,
>>>>>>
>>>>>>
>>>>>> You are correct.  Yes we are pointing new oracle client 64 bit for
>>>>>> install upgrade. Do you know any fix or solution for this?
>>>>>>
>>>>>> --
>>>>>> Sandeep Pandey
>>>>>> Remedy Developer
>>>>>>
>>>>>>  On Tue, Oct 23, 2012 at 5:50 PM, Patrick Zandi 
>>>>>> wrote:
>>>>>>
>>>>>>> **
>>>>>>> But you are using 7.1 : that does not use 64 bit, so here is the
>>>>>>> thought. Is you box with oracle 32 bit client 10 let's say and 11.2 in 
>>>>>>> the
>>>>>>> same box, so is your selection for the install pointing to the new 
>>>>>>> client?
>>>>>>> Just asking. 2 different paths... Just a thought
>>>>>>>
>>>>>>> Sent from my iPhone
>>>>>>>
>>>>>>> On Oct 23, 2012, at 7:49, Sandeeps Pandey 
>>>>>>> wrote:
>>>>>>>
>>>>>>>  ** Hi Patrick,
>>>>>>>
>>>>>>>
>>>>>>> We are using 64 bit clients only. But not able to proceed.
>>>>>>>
>>>>>>> Checked everything tnsnames.ora, listner, env etc in place and
>>>>>>> running fine.
>>>>>>>
>>>>>>> --
>>>>>>> Sandeep Pandey
>>>>>>> Remedy Developer
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Oct 23, 2012 at 5:08 PM, Patrick Zandi 
>>>>>>> wrote:
>>>>>>>
>>>>>>>> **
>>>>>>>> 64 bit libraries
>>>>>>>> You went from 32 to 64
>>>>>>>> You need 64bit client looks like ur issue
>>>>>>>>
>>>>>>>> Sent from my iPhone
>>>>>>>>
>>>>>>>> On Oct 23, 2012, at 6:55, Karthik  wrote:
>>>>>>>>
>>

Re: HP UX: Upgrading install Oracle failed to connect the database.

[Sandeep Pandey]

Hi Patrick,

Able to do sqlplus and TNSPING as well.

We did LD_LIBRARY_PATH is pointing to the 64bit as per dbs confirms, but no
hope.

LD_LIBRARY_PATH=/ems/u01/product/10.2.0/lib:/ems/u01/product/10.2.0/lib32
is set like this currently.

-- 
Sandeep Pandey
Remedy Developer


On Tue, Oct 23, 2012 at 5:59 PM, patrick zandi  wrote:

> ** prior to installing can you use sqlplus and login,
> can you do a TNSPING?
> if those are working -- off the 64bit side.. then you should be fine..
> but if you LD_LIBRARY_PATH is pointing to the 32bit, first, and not the
> 64bit first..
> and you cannot use the sqlplus from the 11..  this is a great start
>
> On Tue, Oct 23, 2012 at 8:27 AM, Sandeep Pandey 
> wrote:
>
>> ** Yes Patrick,
>>
>>
>> You are correct.  Yes we are pointing new oracle client 64 bit for
>> install upgrade. Do you know any fix or solution for this?
>>
>> --
>> Sandeep Pandey
>> Remedy Developer
>>
>>  On Tue, Oct 23, 2012 at 5:50 PM, Patrick Zandi wrote:
>>
>>> **
>>> But you are using 7.1 : that does not use 64 bit, so here is the
>>> thought. Is you box with oracle 32 bit client 10 let's say and 11.2 in the
>>> same box, so is your selection for the install pointing to the new client?
>>> Just asking. 2 different paths... Just a thought
>>>
>>> Sent from my iPhone
>>>
>>> On Oct 23, 2012, at 7:49, Sandeeps Pandey 
>>> wrote:
>>>
>>>  ** Hi Patrick,
>>>
>>>
>>> We are using 64 bit clients only. But not able to proceed.
>>>
>>> Checked everything tnsnames.ora, listner, env etc in place and running
>>> fine.
>>>
>>> --
>>> Sandeep Pandey
>>> Remedy Developer
>>>
>>>
>>> On Tue, Oct 23, 2012 at 5:08 PM, Patrick Zandi wrote:
>>>
>>>> **
>>>> 64 bit libraries
>>>> You went from 32 to 64
>>>> You need 64bit client looks like ur issue
>>>>
>>>> Sent from my iPhone
>>>>
>>>> On Oct 23, 2012, at 6:55, Karthik  wrote:
>>>>
>>>> ** I had this issue way back when i was installing 5.x on HP UX and it
>>>> was issue with oracle binaries being wrongly installed.
>>>>
>>>> Did you check the compatibility matrix and install the correct
>>>> binaries? Double check this please as the error says the same here
>>>>
>>>> - Karthik
>>>>
>>>> On 23 October 2012 16:10, Sandeep Pandey wrote:
>>>>
>>>>> ** Dear List,
>>>>>
>>>>> We are facing one issue when we trying to upgrade the 7.1 P11 to
>>>>> 7.6.04 SP 3 ARS on HP-UX i3. We are running installer and one point of 
>>>>> time
>>>>> getting below error.
>>>>>
>>>>> Warning! Failed to connect to the database.
>>>>> Possible causes: tnsnames.ora does not exist or has incorrect
>>>>> connection details
>>>>> Missing 64 bit Oracle client libraries
>>>>> Insufficient privileges for oracle client libraries.
>>>>>
>>>>> Error in insall log:
>>>>> LOG EVENT {Description=[SET PROPERTY
>>>>> BMC_LEGACY_ARCFG_EXISTS],Detail=[true]}
>>>>> (Oct 22 2012 12:49:22.319 PM
>>>>> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>>>>>LOG EVENT {Description=[SET PROPERTY
>>>>> VALIDATION_ERROR_RESULT],Detail=[INVALID_OCI_ORACLE_CONNECTION_UNIX]}
>>>>> (Oct 22 2012 12:49:22.329 PM
>>>>> +0200),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseOptionsValidationTask,
>>>>>    LOG EVENT {Description=[Validation
>>>>> error],Detail=[INVALID_OCI_ORACLE_CONNECTION_UNIX]}
>>>>> (Oct 22 2012 12:49:22.764 PM
>>>>> +0200),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
>>>>>LOG EVENT {Description=[COMPLETED
>>>>> InstallationTask],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseOptionsValidationTask]}
>>>>> (Oct 22 2012 12:51:12.791 PM
>>>>> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>>>>>LOG EVENT {Description=[SET PROPERTY
>>>>> VALIDATION_ERROR_RESULT],Detail=[VALIDATION_SUCCESS]}
>>>>> (Oct 22 2012 12:51:12.811 PM
>>>>> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>>>>>LOG EVENT {Description=[SET PROPERTY VALIDATION_FEATURE],Detail=[]}
>>>>>
>>>>> We did so many things but no help.
>>>>>
>>>>> Anyone see or fix?
>>>>>
>>>>>
>>>>> --
>>>>> Sandeep Pandey
>>>>> Remedy Developer
>>>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>>
>>>>
>>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>>
>>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>>
>>>
>>>
>>>
>>>
>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>
>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>
>>
>>
>>
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
>
>
> --
> Patrick Zandi
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: HP UX: Upgrading install Oracle failed to connect the database.

[Sandeep Pandey]

Yes Patrick,

You are correct.  Yes we are pointing new oracle client 64 bit for install
upgrade. Do you know any fix or solution for this?
-- 
Sandeep Pandey
Remedy Developer

On Tue, Oct 23, 2012 at 5:50 PM, Patrick Zandi  wrote:

> **
> But you are using 7.1 : that does not use 64 bit, so here is the thought.
> Is you box with oracle 32 bit client 10 let's say and 11.2 in the same box,
> so is your selection for the install pointing to the new client? Just
> asking. 2 different paths... Just a thought
>
> Sent from my iPhone
>
> On Oct 23, 2012, at 7:49, Sandeeps Pandey 
> wrote:
>
> ** Hi Patrick,
>
>
> We are using 64 bit clients only. But not able to proceed.
>
> Checked everything tnsnames.ora, listner, env etc in place and running
> fine.
>
> --
> Sandeep Pandey
> Remedy Developer
>
>
> On Tue, Oct 23, 2012 at 5:08 PM, Patrick Zandi wrote:
>
>> **
>> 64 bit libraries
>> You went from 32 to 64
>> You need 64bit client looks like ur issue
>>
>> Sent from my iPhone
>>
>> On Oct 23, 2012, at 6:55, Karthik  wrote:
>>
>> ** I had this issue way back when i was installing 5.x on HP UX and it
>> was issue with oracle binaries being wrongly installed.
>>
>> Did you check the compatibility matrix and install the correct binaries?
>> Double check this please as the error says the same here
>>
>> - Karthik
>>
>> On 23 October 2012 16:10, Sandeep Pandey wrote:
>>
>>> ** Dear List,
>>>
>>> We are facing one issue when we trying to upgrade the 7.1 P11 to 7.6.04
>>> SP 3 ARS on HP-UX i3. We are running installer and one point of time
>>> getting below error.
>>>
>>> Warning! Failed to connect to the database.
>>> Possible causes: tnsnames.ora does not exist or has incorrect connection
>>> details
>>> Missing 64 bit Oracle client libraries
>>> Insufficient privileges for oracle client libraries.
>>>
>>> Error in insall log:
>>> LOG EVENT {Description=[SET PROPERTY
>>> BMC_LEGACY_ARCFG_EXISTS],Detail=[true]}
>>> (Oct 22 2012 12:49:22.319 PM
>>> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>>>LOG EVENT {Description=[SET PROPERTY
>>> VALIDATION_ERROR_RESULT],Detail=[INVALID_OCI_ORACLE_CONNECTION_UNIX]}
>>> (Oct 22 2012 12:49:22.329 PM
>>> +0200),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseOptionsValidationTask,
>>>LOG EVENT {Description=[Validation
>>> error],Detail=[INVALID_OCI_ORACLE_CONNECTION_UNIX]}
>>> (Oct 22 2012 12:49:22.764 PM
>>> +0200),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
>>>LOG EVENT {Description=[COMPLETED
>>> InstallationTask],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseOptionsValidationTask]}
>>> (Oct 22 2012 12:51:12.791 PM
>>> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>>>LOG EVENT {Description=[SET PROPERTY
>>> VALIDATION_ERROR_RESULT],Detail=[VALIDATION_SUCCESS]}
>>> (Oct 22 2012 12:51:12.811 PM
>>> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>>>LOG EVENT {Description=[SET PROPERTY VALIDATION_FEATURE],Detail=[]}
>>>
>>> We did so many things but no help.
>>>
>>> Anyone see or fix?
>>>
>>>
>>> --
>>> Sandeep Pandey
>>> Remedy Developer
>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
>
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: HP UX: Upgrading install Oracle failed to connect the database.

[Sandeep Pandey]

Hi Patrick,

We are using 64 bit clients only. But not able to proceed.

Checked everything tnsnames.ora, listner, env etc in place and running fine.

-- 
Sandeep Pandey
Remedy Developer


On Tue, Oct 23, 2012 at 5:08 PM, Patrick Zandi  wrote:

> **
> 64 bit libraries
> You went from 32 to 64
> You need 64bit client looks like ur issue
>
> Sent from my iPhone
>
> On Oct 23, 2012, at 6:55, Karthik  wrote:
>
> ** I had this issue way back when i was installing 5.x on HP UX and it was
> issue with oracle binaries being wrongly installed.
>
> Did you check the compatibility matrix and install the correct binaries?
> Double check this please as the error says the same here
>
> - Karthik
>
> On 23 October 2012 16:10, Sandeep Pandey  wrote:
>
>> ** Dear List,
>>
>> We are facing one issue when we trying to upgrade the 7.1 P11 to 7.6.04
>> SP 3 ARS on HP-UX i3. We are running installer and one point of time
>> getting below error.
>>
>> Warning! Failed to connect to the database.
>> Possible causes: tnsnames.ora does not exist or has incorrect connection
>> details
>> Missing 64 bit Oracle client libraries
>> Insufficient privileges for oracle client libraries.
>>
>> Error in insall log:
>> LOG EVENT {Description=[SET PROPERTY
>> BMC_LEGACY_ARCFG_EXISTS],Detail=[true]}
>> (Oct 22 2012 12:49:22.319 PM
>> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>>LOG EVENT {Description=[SET PROPERTY
>> VALIDATION_ERROR_RESULT],Detail=[INVALID_OCI_ORACLE_CONNECTION_UNIX]}
>> (Oct 22 2012 12:49:22.329 PM
>> +0200),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseOptionsValidationTask,
>>LOG EVENT {Description=[Validation
>> error],Detail=[INVALID_OCI_ORACLE_CONNECTION_UNIX]}
>> (Oct 22 2012 12:49:22.764 PM
>> +0200),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
>>LOG EVENT {Description=[COMPLETED
>> InstallationTask],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseOptionsValidationTask]}
>> (Oct 22 2012 12:51:12.791 PM
>> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>>LOG EVENT {Description=[SET PROPERTY
>> VALIDATION_ERROR_RESULT],Detail=[VALIDATION_SUCCESS]}
>> (Oct 22 2012 12:51:12.811 PM
>> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>>LOG EVENT {Description=[SET PROPERTY VALIDATION_FEATURE],Detail=[]}
>>
>> We did so many things but no help.
>>
>> Anyone see or fix?
>>
>>
>> --
>> Sandeep Pandey
>> Remedy Developer
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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HP UX: Upgrading install Oracle failed to connect the database.

[Sandeep Pandey]

Dear List,

We are facing one issue when we trying to upgrade the 7.1 P11 to 7.6.04 SP
3 ARS on HP-UX i3. We are running installer and one point of time getting
below error.

Warning! Failed to connect to the database.
Possible causes: tnsnames.ora does not exist or has incorrect connection
details
Missing 64 bit Oracle client libraries
Insufficient privileges for oracle client libraries.

Error in insall log:
LOG EVENT {Description=[SET PROPERTY BMC_LEGACY_ARCFG_EXISTS],Detail=[true]}
(Oct 22 2012 12:49:22.319 PM
+0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
   LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[INVALID_OCI_ORACLE_CONNECTION_UNIX]}
(Oct 22 2012 12:49:22.329 PM
+0200),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseOptionsValidationTask,
   LOG EVENT {Description=[Validation
error],Detail=[INVALID_OCI_ORACLE_CONNECTION_UNIX]}
(Oct 22 2012 12:49:22.764 PM
+0200),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
   LOG EVENT {Description=[COMPLETED
InstallationTask],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseOptionsValidationTask]}
(Oct 22 2012 12:51:12.791 PM
+0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
   LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[VALIDATION_SUCCESS]}
(Oct 22 2012 12:51:12.811 PM
+0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
   LOG EVENT {Description=[SET PROPERTY VALIDATION_FEATURE],Detail=[]}

We did so many things but no help.

Anyone see or fix?


-- 
Sandeep Pandey
Remedy Developer

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Upgrade process for HP-UX Cluster environment

[Sandeep Pandey]

Dear List,

Can anyone suggests me before upgrading AR Server from 7.1 p11 to 7.6.04
sp3?

We have HP-UX cluster environment and having two remedy application node
with virtual host. So while proceeding for the up gradation what should be
the sequence to proceed? In which application node we should upgrade first
in clustered environment of HP-UX?

Is any KB available for the same or any suggestion very much appreciable.
Many Thanks.

-- 
Sandeep Pandey
Remedy Developer

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Getting error when running installer 7.6.04 sp3 on HP UX Itanium via Xmanager

[Sandeep Pandey]

Dear List,

When I am trying to run installer  of  AR Server 7.6.04 SP3 "/
Disk1/InstData/VM/ setup.bin" on my HP-UX box, getting following error via
Xmanager.

Launching installer...

Error: Could not find libjava.sl
Error: Could not find Java 2 Rune Time Environment.

And then prompt comes...

Can anybody help me out here. Many Thanks.

My OS: HP-UX B.11.31
Installer:ARSuiteKit_midtierWar_7604SP3_HpuxItanium.tar


-- 
Sandeep Pandey
Remedy Developer

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BMC Analytics For BSM 7604

[Sandeep Pandey]

Dear List,

Is it Mandatory to install "SAP BusinessObjects XI Enterprise Release 3.1
SP3 or R2 SP5" before installing BMC analystics for BSM 7604? Where we will
get the installer for "SAP BusinessObjects XI Enterprise Release 3.1 SP3 or
R2 SP5" or is this comes along with BMC analytics?. Is this licensed
product?

Kindly let me know if anyone having idea for the same. Do we require any
thing additionally to implement BMC Analytics for BSM? Thanks.

-- 
Sandeep Pandey
Remedy Developer

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Re: date format in 7.6.4

[Sandeep Pandey]

Hi Luisa,

Could you please check server preference date format settings.
Looks taking the date format from server preference and sending the dates
values. please configure the required one.

-- 
Sandeep Pandey
Remedy Developer


2012/9/14 Luisa Clotilde Carena 

> **
>
>
> Hi all,
>
>
> in a form there are 3 data field and 3 text field, a filter set the value
> in data field in text field and i have these result
>
> datafield text field value i expected
>
> 13/09/2012 14.12.00 9/13/2012 13/09/2012 14.12.00
> $DATE$ 9/14/2012 14/09/2012 11.05.12
>
> if I send a mail containing a data field the value is in mm/dd/ format
> without time instead of dd/mm/ hh.mm.ss
>
> can sameone help me?
>
> thank you
>
>
>
> Luisa Carena
> Gestione Postazioni Periferiche e Asset
> SGS BP
> Gruppo Banco Popolare
> via Negroni 12 - 28100 Novara
> Tel: 0321-663995
> Email: luisaclotilde.car...@sgsbp.it
>
> 
>
> La presente comunicazione e' destinata esclusivamente al soggetto indicato 
> piu' sopra quale destinatario o ad eventuali altri soggetti
> autorizzati a riceverla. Essa contiene informazioni strettamente 
> confidenziali e riservate, la cui comunicazione o diffusione a terzi
> e' proibita, salvo che non sia stata espressamente autorizzata.Se avete 
> ricevuto questa comunicazione per errore, Vi preghiamo di darne
> immediata comunicazione al mittente e di cancellarne ogni evidenza dai Vostri 
> supporti.
> 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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AR System 8.0 and ITSM 8.0 release

[Sandeep Pandey]

Dear List,

Is anyone aware when AR System 8.0 release and ITSM 8.0 release is coming?
Suppose AR System will come then how many months will take to come ITSM 8.0
as well. What would be the interval of time to come ITSM 8.0 after AR
System 8.0? Whats new in AR System 8.0? Please share the ideas.

Many Thanks.

-- 
Sandeep Pandey
Remedy Developer

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Re: Flashboard License

[Sandeep Pandey]

Many Thanks Misi and David for this info.

-- 
Sandeep Pandey
Remedy Developer

On Wed, Sep 5, 2012 at 7:14 PM, Easter, David  wrote:

> > You will probably need to go into Add/Remove licenses and add the
> Flashboard Server license for it to work though.
>
> Even that is no longer true.  The license is no longer checked for,
> therefore no entering of a license is necessary.
>
> -David J. Easter
> Manager of Product Management, AR System
> BSM & Atrium Solutions Management
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Wednesday, September 05, 2012 4:25 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Flashboard License
>
> Hi,
>
> It has been included in the normal server license for some time.
>
> You will probably need to go into Add/Remove licenses and add the
> Flashboard Server license for it to work though.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Dear List,
> >
> > We are going to Install ARS 7.6.04 sp2 with ITSM pack. We will going to
> > install Flashboard.
> >
> > Do we need any kind of license for Flashboards/dashboards ?
> >
> > --
> > Sandeep Pandey
> > Remedy Developer
> >
> >
> ___
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> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
> >
>
>
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>
>
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Flashboard License

[Sandeep Pandey]

Dear List,

We are going to Install ARS 7.6.04 sp2 with ITSM pack. We will going to
install Flashboard.

Do we need any kind of license for Flashboards/dashboards ?

-- 
Sandeep Pandey
Remedy Developer

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Junk Characters not accepting Remedy Web Service

[Sandeep Pandey]

Hi All,

Its look Remedy web service only support ASCII type. If suppose third party
(consumer) sends UTF-8 type values in attributes..then our Web serivce
throws exception and not able to create record in Remedy Form.

 Any one having ideas about this.Please help me.
-- 
Sandeep Pandey
Remedy Developer | ITIL Practisioner

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Re: what is the purpose of RUN Macro option

[Sandeep Pandey]

Hi Kiran,

You can use the Run Macro action to specify a macro to run whenever the
active link is executed in BMC Remedy User. (The Run Macro active link
action is not available for the web client.) The macro can perform any
operation or series of operations. If the macro contains parameters, you can
specify values for those parameters, including a value from a field in the
current request.

-- 
Sandeep Pandey
Remedy Developer | ITIL Practisioner


On 10/11/09, kiran  wrote:
>
> ** Hi listers,
>
> i would like to know the function of Run macro in an AL?
>
> regards,
> Kiran
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Re: Date Time Conversion Issue in Remedy

[Sandeep Pandey]

Hi Amey,

In Remedy, Date field stores internally in database as an integer format.
And its count seconds from January 1, 1970.

So, while you are sending data from other database, first convert your date
in to integer. and then map with remedy date fields.

For testing purpose, just send some integer value from stored procedure end
and check the date field is coming or not in Remedy end.


-- 
Regards,

Sandeep pandey
Remedy Consultant
On Wed, Aug 5, 2009 at 12:44 AM, AMEY BHOSALE  wrote:

>  ** Hi All,
> I have an issue in conversion of Date Time Format which is retrieved by
> calling a stored Procedure from other Database into Remedy
>
> So the workflow is there an Filter which has Set Field Action consisting of
> Webservice where the input and Output Parameters are mapped.So this
> webservice runs on the XMLGATEWAY calling the stored procedure.
>
> There is a form in Remedy which will store the details retrieved from
> stored procedure.The fields in the form are mapped in Xmlgateway Template
> (Create) and Template (Query).
>
> The Template(Create) will create the record in the Remedy Form with the
> Output recieved from the Template(Query) which contains the stored procedure
> details.
>
> So there are there date time fields which are returned by stored procedure
> having the formats as below : -
>
> Two Date Time fields have format as :- MM/dd/ hh:mm:ss for e.g
> 4/17/2008 12:00:00
> One Date Time field has format as :-/MM/dd hh:mm:ss for e.g 2008/
> 4/17 12:00:00
>
> So in the Create Template of Xmlgateway i specified the above formats but
> when the record is created in Remedy the other values are captured but the
> date time format fields the value is blank.
>
> When i checked Catalina.out log file found that it is not able to convert
> this date format into Remedy.
>
> So can anyone let me know what format of date time needs to be specified in
> Create Template of Xmlgateway ?
>
>
> Regards,
>
> Amey Bhosale
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>

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