Re: Gather info without a write license

[Satya Miller]

THANK YOU SO MUCH!  That worked!

On Wed, Mar 6, 2019 at 10:37 AM LJ LongWing  wrote:

> permissions on a field are related to when you can change the field.  If
> you don't have a license, the only way to create the record is if the
> 'allow any user to submit' checkbox is setthis will allow read/read
> restricted users to create the record without a write license.  Every other
> permission only takes place after the record is created.
>
> On Wed, Mar 6, 2019 at 9:28 AM Satya Miller  wrote:
>
>> Thank you for the information!  Unfortunately, I think I'm missing
>> something.  I created a new form and added one field.  Updated the
>> permissions of the one field to include change rights to Assignee, General
>> Access, OBOAssignee, and Submitter.  I keep receiving the error "You do not
>> have write license" error.  Is there something specific I need to do to
>> allow for a read license user to write?
>>
>> On Fri, Mar 1, 2019 at 9:03 AM Walters, Mark 
>> wrote:
>>
>>> Yes, read licenses allow submission of new requests – see
>>> https://docs.bmc.com/docs/ars1808/license-types-for-users-to-access-bmc-remedy-ar-system-server-820496984.html
>>>
>>>
>>>
>>> *From:* ARSList  *On Behalf Of *Satya
>>> Miller
>>> *Sent:* 01 March 2019 14:54
>>> *To:* ARSList 
>>> *Subject:* [EXTERNAL] Gather info without a write license
>>>
>>>
>>>
>>> Morning,
>>>
>>>
>>>
>>> Hoping someone has a quick answer.  I’ve been asked to create a form to
>>> basically create a questionnaire in Remedy that will be sent out to
>>> specific users to complete.  This information will not be integrated into
>>> any of the out of the box Remedy data.  We’d need the users to log into
>>> Remedy so it tracks who filled out the form, etc.  is there a way to do
>>> this without a write license?
>>> BMC Software Limited Registered Office: Building E2, Eskdale Road,
>>> Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in
>>> England No. 1927903 The content of this email is confidential. If you are
>>> not the addressee, you may not distribute, copy or disclose any part of it.
>>> If you receive this message in error, please delete this from your system
>>> and notify the sender immediately.
>>> --
>>> ARSList mailing list
>>> ARSList@arslist.org
>>> https://mailman.rrr.se/cgi/listinfo/arslist
>>>
>> --
>> ARSList mailing list
>> ARSList@arslist.org
>> https://mailman.rrr.se/cgi/listinfo/arslist
>>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Gather info without a write license

[Satya Miller]

Thank you for the information!  Unfortunately, I think I'm missing
something.  I created a new form and added one field.  Updated the
permissions of the one field to include change rights to Assignee, General
Access, OBOAssignee, and Submitter.  I keep receiving the error "You do not
have write license" error.  Is there something specific I need to do to
allow for a read license user to write?

On Fri, Mar 1, 2019 at 9:03 AM Walters, Mark  wrote:

> Yes, read licenses allow submission of new requests – see
> https://docs.bmc.com/docs/ars1808/license-types-for-users-to-access-bmc-remedy-ar-system-server-820496984.html
>
>
>
> *From:* ARSList  *On Behalf Of *Satya Miller
> *Sent:* 01 March 2019 14:54
> *To:* ARSList 
> *Subject:* [EXTERNAL] Gather info without a write license
>
>
>
> Morning,
>
>
>
> Hoping someone has a quick answer.  I’ve been asked to create a form to
> basically create a questionnaire in Remedy that will be sent out to
> specific users to complete.  This information will not be integrated into
> any of the out of the box Remedy data.  We’d need the users to log into
> Remedy so it tracks who filled out the form, etc.  is there a way to do
> this without a write license?
> BMC Software Limited Registered Office: Building E2, Eskdale Road,
> Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in
> England No. 1927903 The content of this email is confidential. If you are
> not the addressee, you may not distribute, copy or disclose any part of it.
> If you receive this message in error, please delete this from your system
> and notify the sender immediately.
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Gather info without a write license

[Satya Miller]

Morning,

Hoping someone has a quick answer.  I’ve been asked to create a form to
basically create a questionnaire in Remedy that will be sent out to
specific users to complete.  This information will not be integrated into
any of the out of the box Remedy data.  We’d need the users to log into
Remedy so it tracks who filled out the form, etc.  is there a way to do
this without a write license?
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Issue with the Incident Management Console table data for the Assigned To All My Groups?

[Satya Miller]

Sorry for the delayed response!  From the Incident Management Console,
click on "More Filters" at the top to the right of the drop downs.  Ensure
that there are no items chosen in the drop downs all the tabs.  This is
what's being filtered.

On Wed, Mar 7, 2018 at 2:21 AM, Abhishek2019  wrote:

> Hi Satya, Please could you provide detail for your below input:- "Click on
> More Filters all the way to the right of the Search String. When we had
> this issue we had fields saved in here which was causing the issue. This
> needs to be fixed on each person's profile, if this is your issue." Early
> response will be highly appreciated. Cheers, AA
> --
> Sent from the ARS (Action Request System) mailing list archive
>  at Nabble.com.
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Issue with the Incident Management Console table data for the Assigned To All My Groups?

[Satya Miller]

SClick on More Filters all the way to the right of the Search String.  When
we had this issue we had fields saved in here which was causing the issue.
This needs to be fixed on each person's profile, if this is your issue.

On Wed, Feb 21, 2018 at 1:50 AM, Abhishek2019 
wrote:

> Hi Experts, We are getting count mismatch on the Incident Management
> Console for the Number of Incidents under "Assigned To All My Groups":-
> Role - Assignee - Count is 100 Owner - Count is 150 All - Count 100 So i
> believe ALL count should be atleast equal to 150...?? We are in ITSM
> 8.1.02 Also no application preference settings applied. Early response will
> be highly appreciated. Cheers, AA.
> --
> Sent from the ARS (Action Request System) mailing list archive
>  at Nabble.com.
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: What triggers outgoing email messages to be sent?

[Satya Miller]

Tom,

All emails will be queued in the form called "AR System Email Messages".
Just search for Message Type "Outgoing" then delete them all.  Of course if
you need to delete incoming, too, you can do that.

Satya

On Mon, May 2, 2016 at 12:35 PM, Tom Siegel  wrote:

> Hi Folks - I am fairly new to Remedy coming from the SDE world and have a
> question about outgoing email notifications. We moved our production db
> down to Dev and QA. We have mailbox configurations on both servers for
> incoming and outgoing, both enabled. We also have the BMC Remedy Email
> Engine services stopped. We have been testing away in QA writing records to
> the AR System Email Messages form and now I need to turn start the email
> service so I can test incoming emails. My question is do I need to do any
> clean up before I start the service? I don't want to send out any emails
> that have been queued up while the service has been stopped.
>
> Thanks - Tom
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Proper Case

[Satya Miller]

It's an SQL backend.  We're on RemedyOnDemand v8.1.  We need to fix the
data before we import it into the People form.

On Fri, Apr 22, 2016 at 11:05 AM, Thomas Miskiewicz <tmisk...@gmail.com>
wrote:

> Is this about fixing the data or implementing a case insensitive search?
> What database are you using?
>
> Thomas
>
> > On 22 Apr 2016, at 10:20, Satya Miller <only1sa...@gmail.com> wrote:
> >
> > **
> > Morning!
> >
> > I was hoping someone has an idea to help me with something.  I have a
> form that has two fields (First Name and Last Name) in it.  The data is not
> "clean."  I need to convert the data in these two fields to Proper Case.
> In other words, capitalize each word, or if possible even Capitalize
> correctly like O'Connell.  I searched the ARSList and the last suggestion
> was from 2005.  I was hoping there might be a better solution now.
> >
> > Thanks in advance for you help.
> > _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Proper Case

[Satya Miller]

We are using a web service to populate the staging form. We were going to
correct the data in the staging form before we populated the people form.
If there is a better way to correct the data using a web service before we
populate the staging form I'd be most appreciative in hearing them!

On Fri, Apr 22, 2016 at 9:55 AM, Kelly Logan <kelly.lo...@raptek.com> wrote:

> **
> The basics are simple, but there are some caveats to be careful of.
>
>1. Some names do not have only the first letter capitalized (McDonald,
>BillyRae...etc). You may want to have an exception list to check against.
>2. Last name hyphens and suffixes can be tricky as well. "Jr." is
>fine, but you don't want to end up with "Chisholm-brickell" or "Whitelaw
>Iii".
>
> It might be worth checking to see if there is a web service you could
> consume that checks for these kinds of exceptions. Seems like someone
> should have that out there by now.
>
> On Fri, Apr 22, 2016 at 10:39 AM, Rick Cook <remedyr...@gmail.com> wrote:
>
>> **
>>
>> You will have to sequence the string functions. Use one to identify the
>> first character of each field, then another to ensure that the is upper
>> case. Then the next one will ensure that the rest are lower case.
>>
>> Rick
>> On Apr 22, 2016 7:35 AM, "Satya Miller" <only1sa...@gmail.com> wrote:
>>
>>> **
>>> I could only find Upper and Lower.  Nothing about Proper Case.
>>>
>>> On Fri, Apr 22, 2016 at 9:22 AM, Rick Cook <remedyr...@gmail.com> wrote:
>>>
>>>> **
>>>>
>>>> The string functions should be able to do that.  Look in the appendix
>>>> of your AR System documents.
>>>>
>>>> Rick
>>>> On Apr 22, 2016 7:21 AM, "Satya Miller" <only1sa...@gmail.com> wrote:
>>>>
>>>>> **
>>>>> Morning!
>>>>>
>>>>> I was hoping someone has an idea to help me with something.  I have a
>>>>> form that has two fields (First Name and Last Name) in it.  The data is 
>>>>> not
>>>>> "clean."  I need to convert the data in these two fields to Proper Case.
>>>>> In other words, capitalize each word, or if possible even Capitalize
>>>>> correctly like O'Connell.  I searched the ARSList and the last suggestion
>>>>> was from 2005.  I was hoping there might be a better solution now.
>>>>>
>>>>> Thanks in advance for you help.
>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
>
>
> --
> Kelly Logan
> Senior Consultant
> Rapid Technologies, Inc. <http://www.raptek.com>
> Office: 313-651-7169
> Cell: 313-645-4552
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Proper Case

[Satya Miller]

I could only find Upper and Lower.  Nothing about Proper Case.

On Fri, Apr 22, 2016 at 9:22 AM, Rick Cook <remedyr...@gmail.com> wrote:

> **
>
> The string functions should be able to do that.  Look in the appendix of
> your AR System documents.
>
> Rick
> On Apr 22, 2016 7:21 AM, "Satya Miller" <only1sa...@gmail.com> wrote:
>
>> **
>> Morning!
>>
>> I was hoping someone has an idea to help me with something.  I have a
>> form that has two fields (First Name and Last Name) in it.  The data is not
>> "clean."  I need to convert the data in these two fields to Proper Case.
>> In other words, capitalize each word, or if possible even Capitalize
>> correctly like O'Connell.  I searched the ARSList and the last suggestion
>> was from 2005.  I was hoping there might be a better solution now.
>>
>> Thanks in advance for you help.
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Proper Case

[Satya Miller]

Morning!

I was hoping someone has an idea to help me with something.  I have a form
that has two fields (First Name and Last Name) in it.  The data is not
"clean."  I need to convert the data in these two fields to Proper Case.
In other words, capitalize each word, or if possible even Capitalize
correctly like O'Connell.  I searched the ARSList and the last suggestion
was from 2005.  I was hoping there might be a better solution now.

Thanks in advance for you help.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Cry for help! Task Management System

[Satya Miller]

Have you seen this?  Or am I not understanding your question?  This is for
8.1

https://docs.bmc.com/docs/display/public/change81/Creating+a+basic+task+group+template


On Tue, Apr 12, 2016 at 1:10 PM, Warren R. Baltimore II <
warrenbaltim...@gmail.com> wrote:

> **
> For the last week, I have been trying to find some documentation that
> actually explains how to go about creating tasks and task group templates.
> And as usual, I am left with the opinion that the Documentation for Remedy
> has become an absolute embarrassment!
>
> I was able to find (under Change Management) a 19 page document on TMS,
> but while it extensively explained what I would call the theory behind the
> process, it did not give instructions on how to actually create these
> templates.
>
> Basically, I have not found a decent piece of documentation that says
> "Here are the steps you take to create a Task Group".  This is the kind of
> information these fields want.  Same for Task Templates.  You know A
> MANUAL!
>
> Does anyone know where I might find this information (ARS/ITSM 9.0.01)?
> It wouldn't surprise me if I have been looking in the wrong place.
>
>
> Anyone else have similar issues with the Documentation Wiki?
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Needed: Remedy Developer/Admin

[Satya Miller]

Please see job posting on Dice:

https://www.dice.com/jobs/detail/Remedy-Developer%26%2347Administrator-SpectraTech-LLC-Washington-DC-20415/10475348/104636?icid=sr3-1pq=%22spectratech%22l

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years