Re: BMC Aeroprise Mobility Suite
Hi Warren, Yes. You can install Mobility Suite (7.6.04) on VM. Regards, Shweta. On 12/9/11, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: Does anyone know if the Mobility Suite (7.6.04) can be installed on a Virtual Windows Machine? I can't find a compatability matrix for the Aeroprise stuff and the installation guide only discusses actual hardware needs (Windows Servers). Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
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Re: How can I create a ticket in Remedy using Outlook Forms
Rajat, You can probably an send an email to Remedy on Log Case button click and at the Remedy end you can parse this email to extract required data and create a ticket in Remedy. You can use Email templates. Regards, Shweta. From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Rajat Sharma [rajatsha...@eaton.com] Sent: Wednesday, April 15, 2009 12:18 PM To: arslist@ARSLIST.ORG Subject: How can I create a ticket in Remedy using Outlook Forms ** I want to create a ticket in Remedy using Outlook Forms. I will be creating a button Log Case in the Outlook Form and on clicking the Log Case button, a ticket should automatically be created in Remedy filling all the information like Summary, Description, CTI's, Case Type, Priority, Requestor etc. Can any one please help me in this case by providing me the detailed steps of doing this or some sort of source code in the form of Macros or VB Script or any other script which can be run on clicking the Log Case button on the Outlook form which will directly create a ticket in Remedy with the details like Summary, Description, CTI's, Case Type, Priority, Requestor etc. getting filled up automatically in the Remedy ticket. Best Regards Rajat _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Disclaimer: This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at a href=http://www.techmahindra.com/Disclaimer.html;http://www.techmahindra.com/Disclaimer.html/a externally and a href=http://tim.techmahindra.com/Disclaimer.html;http://tim.techmahindra.com/Disclaimer.html/a internally within Tech Mahindra. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Regarding web service
Hi Sucharita, If you are consuming a webservice hosted by other application, which returns multiple values, you simply have to write a filter with set field action. You can map multiple fields in the output mapping. Regards, Shweta. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sucharita SINGHAL Sent: Tuesday, February 10, 2009 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: Regarding web service Hi Ravi, Could you please tell me how can this be done. Can simply creating a web service do it? Or any different way of creating a web service is required for multiple values returning to remedy. Thanks Regards Sucharita -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, February 04, 2009 6:12 PM To: arslist@ARSLIST.ORG Subject: Re: Regarding web service it depends on what your application supports. If your application can consume a webservice, you could publish a webservice in remedy and consume the webservice from your application. You could send as many values as you want to remedy and remedy could return multiple values in the response back to your application. If you are trying to send mulitple values from remedy to your application, yes you could consume multiple values to your application. HTH Sucharita SINGHAL wrote: Hello Support, I have a query regarding web services. We are planning an integration between remedy and another application. If an external application is returning multiple values and remedy has to accept it. Is it possible to be done through a web service and if Yes, how? Thanks Regards Sucharita __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Disclaimer: This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at a href=http://www.techmahindra.com/Disclaimer.html;http://www.techmahindra.com/Disclaimer.html/a externally and a href=http://tim.techmahindra.com/Disclaimer.html;http://tim.techmahindra.com/Disclaimer.html/a internally within Tech Mahindra.
Re: MidTier Link to a form in NEW mode instead of SEARCH mode
Hi Aravind, You can specify the mode in the URL http:// mid_tier_server/arsys/servlet/ViewFormServlet?form=formnameserver= servermode=Submitusername=user_namepwd=password Regards, Shweta From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sreenivas, Aravind Sent: Tuesday, January 06, 2009 12:47 PM To: arslist@ARSLIST.ORG Subject: MidTier Link to a form in NEW mode instead of SEARCH mode ** Hi, A URL of the type https://midtier_server/ars/forms/remedy_app_server/form_name always brings up the form in SEARCH mode. We want to provide our customers with a URL which will open the form in NEW mode instead of the default SEARCH mode. Is there any modification that can be done to the above URL to make the form open in NEW mode? I know that the form has Entry Point (visible in Home Page) where we can mention whether it will open in New or Search mode, but what I want is a URL equivalent which will perform the same function. Any help is appreciated. ARS 6.3 p020 Sybase 12 on Solaris 9 Apache/Tomcat Cheers Aravind S __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Disclaimer: This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at a href=http://www.techmahindra.com/Disclaimer.html;http://www.techmahindra.com/Disclaimer.html/a externally and a href=http://tim.techmahindra.com/Disclaimer.html;http://tim.techmahindra.com/Disclaimer.html/a internally within Tech Mahindra. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Web service
Saravanan, This would usually happen if you rename the web service or do a copy of existing web service. Try creating a new web service. Regards, Shweta From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Vijay Dodla Sent: Monday, July 14, 2008 6:12 PM To: arslist@ARSLIST.ORG Subject: Re: Web service ** Did you check the URL in xml file ? When u move the code from dev to test then the URL's do not change .See that the URL's are pointing to your target and test server. Extract the XML file and check the URL ,if they are not pointing to test then change them and save and then load them again. On Mon, Jul 14, 2008 at 12:09 AM, Saravanan Palaniappan [EMAIL PROTECTED] wrote: ** Hi all, We have written a webservice and we have published the webservice to one of our upstream system..The same service works perfectly in development server whereas it is not working fine in our test environment. We are getting the error message as The location does not have the required Web Service, Please check the URL of the Web Service when we try to load the webservice from the upstream system... Any thoughts? Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Disclaimer: This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at a href=http://www.techmahindra.com/Disclaimer.html;http://www.techmahindra.com/Disclaimer.html/a externally and a href=http://tim.techmahindra.com/Disclaimer.html;http://tim.techmahindra.com/Disclaimer.html/a internally within Tech Mahindra. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Create incident through email
Saravanan, I believe there is nothing available OOTB to automate ticket creation using email engine. You will have to customize it. You will have to build workflow on AR System Email Messages form. Thanks and regards, Shweta Dhaneshwar| Tiscali | Tech Mahindra Manikchand, Pune, India * Office: +91 (0) 20 65001651 Email: [EMAIL PROTECTED] www.techmahindra.com http://www.techmahindra.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: Thursday, May 08, 2008 10:48 AM To: arslist@ARSLIST.ORG Subject: Create incident through email All, I have a requirement of creating incident in ITSM through the email. Is there any out of box functionality available in ITSM to create ticket via email? Please let me know how to do if it is found. Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Disclaimer: This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at a href=http://www.techmahindra.com/Disclaimer.html;http://www.techmahindra.com/Disclaimer.html/a externally and a href=http://tim.techmahindra.com/Disclaimer.html;http://tim.techmahindra.com/Disclaimer.html/a internally within Tech Mahindra. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Web service
Hi Saravanan, Get operation would return a single record depending on the qualification. You could probably add few more fields in the qualification to fetch the right record. Regards, Shweta From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: Tuesday, March 11, 2008 12:41 PM To: arslist@ARSLIST.ORG Subject: Web service Hi all, I am trying to publish a web service using a get operation and my intention is to get the most recent record of my search. I have been trying a lot with the qualification field in the web service example: 'EMP ID' = XPATH(/ROOT/EMP_ID), but couldn't succeed in it. This particular qualification results in showing the first matching request rather than the recent request... Could some one please help me on this? One more question: How could we use this qualification in the webservie for any operation? Could you explain with some example? - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Disclaimer: This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at a href=http://www.techmahindra.com/Disclaimer.html;http://www.techmahindra.com/Disclaimer.html/a externally and a href=http://tim.techmahindra.com/Disclaimer.html;http://tim.techmahindra.com/Disclaimer.html/a internally within Tech Mahindra. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Regarding ARRER[90]
Hi Rameshwar, I did face similar issue with one perticular user when the user tried to log in. After un-installing the anti virus from the users machine the error vanished. As Michiel has stated the problem wud be because of some fiewall setting. Regards, Shweta On 11/5/07, Rameshwar Avuku [EMAIL PROTECTED] wrote: ** Hi guys, I am getting the following error *'ARERR [90] Cannot establish a network connection to the AR System server : arserver (0) : RPC:Success'* , eventhough i give proper server name and port number Can you please help me how to resolve this issue?? Thanks for helping Thanks Rameshwar [image: Naukri Resume]http://adworks.rediff.com/cgi-bin/AdWorks/click.cgi/www.rediff.com/signature-home.htm/[EMAIL PROTECTED]/1503566_1496716/1502984/1?PARTNER=3OAS_QUERY=null+target=new+__20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Form Appearance
Hi, I did face similar problem before.Try deleting client side cache files(*.arf,*.arv) and then open the HPD:Helpdesk form. Hope this helps. Shweta Dhaneshwar. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID Sent: Monday, April 09, 2007 2:38 PM To: arslist@ARSLIST.ORG Subject: Form Appearance ** Dear Listers, I'm kinda puzzled why my changes on the HPD:Helpdesk form does take effect. I had actually change the background appearance of the form by Form-Current View- Properties - Appearance - click browse and change the appearance. I had did the same thing as above for the form called Remedy Support and able to see the changes immediately. I also did this changes in the various views of HPD:Helpdesk form e.g Requester, Support and Admin but when I login to the User tool, I can only see the changes on the Remedy Support form but not on the HPD:Helpdesk form. What could be the problem? Any idea? Best Regards, Siti Hawa Bee UOB EMAIL DISCLAIMER Any person receiving this email and any attachment(s) contained, shall treat the information as confidential and not misuse, copy, disclose, distribute or retain the information in any way that amounts to a breach of confidentiality. If you are not the intended recipient, please delete all copies of this email from your computer system. As the integrity of this message cannot be guaranteed, neither UOB nor any entity in the UOB Group shall be responsible for the contents. Any opinion in this email may not necessarily represent the opinion of UOB or any entity in the UOB Group. __20060125___This posting was submitted with HTML in it___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR SHR:Reporting
Hi, Its been long I havent worked on reportsbut I think Category 1, Category 2 and Category 3 are hidden fields on the Report form. Hope this helps, Shweta. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID Sent: Thursday, November 23, 2006 2:50 PM To: arslist@ARSLIST.ORG Subject: AR SHR:Reporting ** Hi, I wanted to create new report type for reporting in the dialog form SHR:Reporting. I checked and found that it was link to a menu called SHR:Report:Reports List. I checked the menu and found that the value were derived from a form called Report. Value passed called category 1, Category 2, category 3 and Report Name. I then checked the Report form but did not see the field name called Category 1, Category 2 and category 3. So where can I configure a new report name to be reflected in the drop down selection field Report Name*? Appreciate if anyone can assist me on this. Best Regards, Siti Hawa Bee UOB Group, TSD - IT Helpdesk *: mailto: [EMAIL PROTECTED] mailto: [EMAIL PROTECTED] My Favourite Quote No person can be a great leader unless he takes genuine joy in successes of those under him - W A Nance United Overseas Bank Limited Singapore Company Reg No. 193500026Z Privileged/Confidential information may be contained in this communication (which includes any attachment). If you are not an intended recipient, you must not use, copy, disclose, distribute or retain this communication or any part of it. Instead, please delete all copies of this communication from your computer system and notify the sender immediately by reply email. Thank you. __20060125___This posting was submitted with HTML in it___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Redirect to Login page after logout from Support Console(web)
** Thanks a lot for your response. Regards, Shweta Dhaneshwar From: Grooms, Frederick WSent: Tue 10/10/2006 6:58 PMTo: arslist@ARSLIST.ORGSubject: Re: Redirect to Login page after logout from Support Console(web) ** Use the keyword HOMEURL. From the online help: $HOMEURL$The base location of mid tier installation. This keyword will only be expanded on the web client and will return NULL in the user tool. The $HOMEURL$ keyword enables you to use the relative path to the application resources when creating workflow. For example, in the Set Fields action, you can enter the following text for the Set Value for the View Field: $HOMEURL$/Resources/test.html The URL is resolved at the runtime and loads a different file without changing the Set Fields action You have to call the Logout Servlet or the user will never be presented with the login prompt. To redirect them to the login page you would use something like the following URL: $HOMEURL$/arsys/servlet/LogoutServlet?goto=$HOMEURL$/arsys/forms/devsrv-arsapp01/Remedy+Support Of course only do this if they are logged in thru the web to begin with: ($CLIENT-TYPE$ = 9) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SHWETA DHANESHWAR (WT01 - TECHNOLOGY INFRASTRUCTURE SERVICES (GS))Sent: Tuesday, October 10, 2006 2:50 AMTo: arslist@ARSLIST.ORGSubject: Redirect to Login page after logout from Support Console(web) ** Hi List, The requirement of one of our client is as follows: The support person should be redirected to login page after he logs out from the support console. For implementing this requirement, we can use run process :PERFORM-ACTION-OPEN-URL [current or new]URL_string In the URL string, we do not want to hard code the base address...since it might change(shared midtier) ex: http://10.203.65.14/arsys/forms/devsrv-arsapp01/Remedy+Support http://10.203.65.15/arsys/forms/devsrv-arsapp01/Remedy+Support Please suggest an approach of implementing this requirement. I want to know two things How to extract the IP addr from the current sessionbefore user clicks on logout button...capture it somewhereso that it can be used in the run process(i.e to redirect to login page) Howto make the base address dynamic. Regards, Shweta Dhaneshwar. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.www.wipro.com __20060125___This posting was submitted with HTML in it___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __20060125___This posting was submitted with HTML in it___
Redirect to Login page after logout from Support Console(web)
** Hi List, The requirement of one of our client is as follows: The support person should be redirected to login page after he logs out from the support console. For implementing this requirement, we can use run process :PERFORM-ACTION-OPEN-URL [current or new]URL_string In the URL string, we do not want to hard code the base address...since it might change(shared midtier) ex: http://10.203.65.14/arsys/forms/devsrv-arsapp01/Remedy+Support http://10.203.65.15/arsys/forms/devsrv-arsapp01/Remedy+Support Please suggest an approach of implementing this requirement. I want to know two things How to extract the IP addr from the current sessionbefore user clicks on logout button...capture it somewhereso that it can be used in the run process(i.e to redirect to login page) Howto make the base address dynamic. Regards, Shweta Dhaneshwar. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __20060125___This posting was submitted with HTML in it___
