Re: ITSM 7.02 and Mid Tier 7.01 (SOLVED)
Under the IIS services Properties, Master Edit Properties of the WWW, under the ISAPI tab, I moved the Servlet Exec.dll up to be the highest "low" priority item, restarted IIS services, and it started working. Now I don't know if that fixed the issue or not, but nothing else was changed this morning. Something about a gift horse in the mouth and all that... JDK 1.5 JRE 1.5 New Atlanta 5 Win 2k IIS 5 Mid Tier 7.01 p 002 ARS 7 p 002 ITSM 7.02 p 003 ____ From: Simmons, Theodore J. Sent: Friday, March 23, 2007 10:51 AM To: 'arslist@ARSLIST.ORG' Subject: RE: ITSM 7.02 and Mid Tier 7.01 I have the Servlet Exec installed as an ISAPI. The current patch is applied. I am able to add my own forms and access those via the Mid Tier, but I can' t "Save As" an existing inaccessible form, and access it. Does anyone have ITSM 7.02 and Mid Tier 7.02 working together? Theo From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roney Samuel Varghese Sent: Wednesday, March 21, 2007 7:27 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.02 and Mid Tier 7.01 ** Dear Theo, A 404 error means that the server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address. This status code is commonly used when the server does not wish to reveal exactly why the request has been refused, or when no other response is applicable. Have you installed the Servlet Exec as an ISAPI or a service? Also did you try patching the Sevlet Exec with the latest patch? Also check if you can access any local jsp files on the IIS server. Hope this helps Regards, Roney Samuel Varghese On 3/20/07, Simmons, Theodore J. <[EMAIL PROTECTED]> wrote: ** I have installed all of the ITSM 7.02 applications, with patch 003 on a Windows 2003, SQL 2k environment. I have installed on a separate IIS server Mid Tier 7.01 p001. The problem arises when attempting to access the applications from the Home Page. I can access certain forms directly (AP:Central) or a " Test form" I create and add as an entry point from the Home Page. But when I attempt to access any applications I get a HTTP 404 error. BMC support thus far has been unable to find out why, I have checked the New Atlanta logs and Mid Tier logs to no avail. I can access the applications from the Home Page via the User tool. Has anyone else experienced similar behavior ? Or does anyone have any suggestions for troubleshooting this? Theo __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ITSM 7.02 and Mid Tier 7.01
I have the Servlet Exec installed as an ISAPI. The current patch is applied. I am able to add my own forms and access those via the Mid Tier, but I can' t "Save As" an existing inaccessible form, and access it. Does anyone have ITSM 7.02 and Mid Tier 7.02 working together? Theo From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roney Samuel Varghese Sent: Wednesday, March 21, 2007 7:27 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.02 and Mid Tier 7.01 ** Dear Theo, A 404 error means that the server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address. This status code is commonly used when the server does not wish to reveal exactly why the request has been refused, or when no other response is applicable. Have you installed the Servlet Exec as an ISAPI or a service? Also did you try patching the Sevlet Exec with the latest patch? Also check if you can access any local jsp files on the IIS server. Hope this helps Regards, Roney Samuel Varghese On 3/20/07, Simmons, Theodore J. <[EMAIL PROTECTED]> wrote: ** I have installed all of the ITSM 7.02 applications, with patch 003 on a Windows 2003, SQL 2k environment. I have installed on a separate IIS server Mid Tier 7.01 p001. The problem arises when attempting to access the applications from the Home Page. I can access certain forms directly (AP:Central) or a " Test form" I create and add as an entry point from the Home Page. But when I attempt to access any applications I get a HTTP 404 error. BMC support thus far has been unable to find out why, I have checked the New Atlanta logs and Mid Tier logs to no avail. I can access the applications from the Home Page via the User tool. Has anyone else experienced similar behavior ? Or does anyone have any suggestions for troubleshooting this? Theo __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Email Engine Issue
I have gotten this error, because the Account under the logon properties didn't have permission to send through the MAPI account I was using in the Remedy Email Config. I changed the logon properties of the Email Engine to be an account that has permissions, generally I use the same account login as the MAPI account I have set up in Remedy Email Config, to the MAPI account you are attempting to use in Remedy. HTH Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shanmugadas, Suresh Sent: Wednesday, March 21, 2007 2:56 PM To: arslist@ARSLIST.ORG Subject: Email Engine Issue Hello All ARS 7.0.1 Patch 1 Win 2003 server Oracle 10g Email Engine 7.0.1 Java JDK 1.5.0_10 When I upgraded from ARS 6.3 to 7.0.1 I am running into the following errors with the email engine. When I tried to send an email, I get these errors Invalid class pointer. javax.mail.MessagingException: Invalid class pointer. at com.remedy.mail.mapi.MAPINative.createMessage(Native Method) at com.remedy.mail.mapi.MAPIMessage.createNative(MAPIMessage.java:240) at com.remedy.mail.mapi.MAPITransport.createNativeMessage(MAPITransport.java:120) at com.remedy.mail.mapi.MAPITransport.sendMessage(MAPITransport.java:60) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:359) at com.remedy.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:211) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) Has anyone seen this before, earlier I had the unable to login to MAPI ,error which I resolved it by running the Email Engine service as a domain account. Any Help would be appreciated. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, January 30, 2007 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Netcool 7.1 + ARS 7.0.1 ? We have portmapper, and fixed TCP. Netcool is using the AR_TCP_PORT setting, just to rule out portmapper weirdness Netcool logs show sucessful connection, but it shows the same message when we put in a bogus server name. We've opened a netcool ticket... -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Jarl Grøneng <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 01/30/2007 12:42 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Netcool 7.1 + ARS 7.0.1 ? Dumb question: Do your ar server running with tcp port? What does the netcool logs say? -- Jarl On 1/30/07, Tony Worthington <[EMAIL PROTECTED]> wrote: > Has anyone had any success using the linux Netcool 7.1 v5.1 adapter > against an ARS 7.0.1 server? > > We've tried both the 6.3 and 7.0.1 api's and neither work. I have on API > and user logging, and there are no connection attempts from netcool. > > I won't go into specifics as this will quickly drift to a netcool > discussion, but if someone with a working setup could contact me off list > I'd appreciate it. > > Thanks, > Tony > > -- > Tony Worthington > [EMAIL PROTECTED] > 262-703-5911 > > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, Inc. > and may contain information which is confidential and proprietary. > If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. > If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time > without any further consent. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___
ITSM 7.02 and Mid Tier 7.01
I have installed all of the ITSM 7.02 applications, with patch 003 on a Windows 2003, SQL 2k environment. I have installed on a separate IIS server Mid Tier 7.01 p001. The problem arises when attempting to access the applications from the Home Page. I can access certain forms directly (AP:Central) or a "Test form" I create and add as an entry point from the Home Page. But when I attempt to access any applications I get a HTTP 404 error. BMC support thus far has been unable to find out why, I have checked the New Atlanta logs and Mid Tier logs to no avail. I can access the applications from the Home Page via the User tool. Has anyone else experienced similar behavior? Or does anyone have any suggestions for troubleshooting this? Theo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
TISM 7.02 Mid Tier
Hey listers, Any one get "HTTP 404 page not found" errors trying to access the ITSM 7.02 apps from the Home Page via Mid Tier 7.01 patch 1? I can access the User form directly, Approval Central application. If I import the object list def, and enable that from the mid tier config page, I can see the forms listed, but are unable to access them. I have checked off the "standard view" from the Mid Tier config page. I have installed patch 003 for the ITSM 7.02 apps. Any help or suggestions would be greatly appreciated. Windows 2k SQL 2k IIS 5 ARS 7 patch 1 New Atlanta 5 Java 1.42 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
arimportcmd
Good day all, I am attempting to run an arimportcmd in a filter with mapping, but I seem to be hitting it wrong Should I use quotes? Do I need the full path for the arimportcmd? Win2k ARS 6.3 p 18 Thanks for any help Theo No error : arimportcmd -u "User" -p "Password" -m "CiscoImport_DEV" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: SMS Discovery service (UNCLASSIFIED)
What problems are you having? I found once I was able to get connection through the SMS Admin Console, installed on the remedy resource server, get a login put in the SMS Local Admin group on the SMS server, get read/resource permissions to the queries and collections through the SMS Admin console, and finally if you are using SMS 2003, and this may be only for my environment, but the login Remedy discovery service was using needed to be in the DCOM local group on the SMS Server. Now this was all true before I started receiving the latest error. Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mench, Ryan M CTR USA DOIM Sent: Wednesday, January 31, 2007 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: SMS Discovery service (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Theodore, I am going through the pain of configuring the SMS discovery service as well, but I have yet to see the error you described. Just curious, is 5.6 a new install? The reason I ask is EIE 7.0 is compatible with Remedy 6.0 and abovecould save you some upgrade pain in the future. --- Ryan M. Mench Remedy Development United States Army Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 (719)524.0514 --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Simmons, Theodore J. Sent: Wednesday, January 31, 2007 1:07 PM To: arslist@ARSLIST.ORG Subject: SMS Discovery service Hey all, I have installed BMC Discovery Service 2003 for 5.6 and created an exchange to the SMS_Computer Systems, and when the exchange begins to run, I get a weird error in the debug log. AR System key list created in form 'AST-SMSCompSysStage' [14:48:07,01/31/07] - SMSAdapter.GetKeyList creating key list without any query [14:48:07,01/31/07] - SMSAdapter key list created using sql command: SELECT DISTINCT ResourceID FROM SMS_G_System_COMPUTER_SYSTEM ORDER BY ResourceID [14:48:07,01/31/07] - Data query: SELECT DISTINCT ResourceID FROM SMS_G_System_COMPUTER_SYSTEM ORDER BY ResourceID [14:48:07,01/31/07] - Changing AR System key ResourceID to data type 2 to match vendor field type. [14:48:07,01/31/07] - Start to sort AR key list. [14:48:07,01/31/07] - Duplicate key found:Key [1]: 10066 [14:48:07,01/31/07] - Duplicate key found:Key [3]: 10075 [14:48:07,01/31/07] - Duplicate key found:Key [5]: 10109 [14:48:07,01/31/07] - Duplicate key found:Key [7]: 1011. .. And this list extends on for about 400 entries or so, any ideas? As per usual I am having issues with the BMC KB today. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: SMS Discovery service (UNCLASSIFIED)
5.6 is for the 6.3 ars and 5.6 ITSM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mench, Ryan M CTR USA DOIM Sent: Wednesday, January 31, 2007 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: SMS Discovery service (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Theodore, I am going through the pain of configuring the SMS discovery service as well, but I have yet to see the error you described. Just curious, is 5.6 a new install? The reason I ask is EIE 7.0 is compatible with Remedy 6.0 and abovecould save you some upgrade pain in the future. --- Ryan M. Mench Remedy Development United States Army Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 (719)524.0514 --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Simmons, Theodore J. Sent: Wednesday, January 31, 2007 1:07 PM To: arslist@ARSLIST.ORG Subject: SMS Discovery service Hey all, I have installed BMC Discovery Service 2003 for 5.6 and created an exchange to the SMS_Computer Systems, and when the exchange begins to run, I get a weird error in the debug log. AR System key list created in form 'AST-SMSCompSysStage' [14:48:07,01/31/07] - SMSAdapter.GetKeyList creating key list without any query [14:48:07,01/31/07] - SMSAdapter key list created using sql command: SELECT DISTINCT ResourceID FROM SMS_G_System_COMPUTER_SYSTEM ORDER BY ResourceID [14:48:07,01/31/07] - Data query: SELECT DISTINCT ResourceID FROM SMS_G_System_COMPUTER_SYSTEM ORDER BY ResourceID [14:48:07,01/31/07] - Changing AR System key ResourceID to data type 2 to match vendor field type. [14:48:07,01/31/07] - Start to sort AR key list. [14:48:07,01/31/07] - Duplicate key found:Key [1]: 10066 [14:48:07,01/31/07] - Duplicate key found:Key [3]: 10075 [14:48:07,01/31/07] - Duplicate key found:Key [5]: 10109 [14:48:07,01/31/07] - Duplicate key found:Key [7]: 1011. .. And this list extends on for about 400 entries or so, any ideas? As per usual I am having issues with the BMC KB today. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
SMS Discovery service
Hey all, I have installed BMC Discovery Service 2003 for 5.6 and created an exchange to the SMS_Computer Systems, and when the exchange begins to run, I get a weird error in the debug log. AR System key list created in form 'AST-SMSCompSysStage' [14:48:07,01/31/07] - SMSAdapter.GetKeyList creating key list without any query [14:48:07,01/31/07] - SMSAdapter key list created using sql command: SELECT DISTINCT ResourceID FROM SMS_G_System_COMPUTER_SYSTEM ORDER BY ResourceID [14:48:07,01/31/07] - Data query: SELECT DISTINCT ResourceID FROM SMS_G_System_COMPUTER_SYSTEM ORDER BY ResourceID [14:48:07,01/31/07] - Changing AR System key ResourceID to data type 2 to match vendor field type. [14:48:07,01/31/07] - Start to sort AR key list. [14:48:07,01/31/07] - Duplicate key found:Key [1]: 10066 [14:48:07,01/31/07] - Duplicate key found:Key [3]: 10075 [14:48:07,01/31/07] - Duplicate key found:Key [5]: 10109 [14:48:07,01/31/07] - Duplicate key found:Key [7]: 1011. .. And this list extends on for about 400 entries or so, any ideas? As per usual I am having issues with the BMC KB today. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Mid Tier and Resource on Same Server
The mid Tier users would mostly be requestors submitting their own incidents; this would be for a group of about 5000, althought there is a charge to limit the client ONLY to the Service desk. There are about 135 remedy client users producing 40 tickets or so an hour producing approx 6400 tickets/month, and 1000 change/tasks a month There are 2 integrations running on escalations/view forms. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Thursday, November 16, 2006 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier and Resource on Same Server Just wondering - could you give us some usage statistics like: - how many web users (Mid-Tier) / hour you have (how many tickets/ modifications) - how many Remedy client users / hour you have (hom many tickets/ modifications) - how many integrations you have The reason is - that it sounds like you have some experience in your system to drive your requirements - it would be nice to get a feel for your user size. Thanks, -John John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Nov 16, 2006, at 9:43 AM, strauss wrote: No kidding - I've got 10gb RAM and dual opterons under both SQL Server 2005 and the AR server 7.0.01 (separate servers now, but originally shared during our early testing) and I am ordering another box equally strong for mid-tier because the 6gb RAM dual Xeon machine I have mid-tier on right now is inadequate to the task. This is definitely hogzilla software when it comes to hardware resources. And yes, these are all HP DL385s but storage is local or attached SCSI, not SAN. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer Sent: Thursday, November 16, 2006 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier and Resource on Same Server That was my first reaction as well. I'm glad Rick spoke up first. 7.x is a memory hog. Go to 8GB of RAM to be on the safe side. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, November 16, 2006 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier and Resource on Same Server ** Oh, Ted, don't even think about running that combo on anything less than 4 GB of RAM, and for your usage, I would think even that to be probably on the low end of acceptable. Who would build an 8x server with just 1 GB RAM? That makes no sense at all. It isn't adequate for any of the tasks, much less all of them. Rick On 11/16/06, Simmons, Theodore J. <[EMAIL PROTECTED]> wrote: Listers- Would it be advisable to put Miditer 7.x,ARS 7.x running the ITSM 7.x applications on the same server with the below configuration? The alternative would be to use one of the below configurations for Resource only and then use MID Tier on a shared IIS server. Expected 120 users of ITSM and using the Mid Tier as a Requestor to the greater corporate environment of 5000 users. The server would be a standalone box dedicated only to Remedy. Any and all opinions welcome. Windows 2003 IIS #1 HP Proliant SAN Attached Server 8- WAY OPTERON 254 2.8 GHZ 1 GB RAM GIGABIT Ethernet Or #2 HP Proliant SAN Attached Server 4-way OPTERON 254 2.8 GHZ 4 GB RAM GIGABIT Ethernet __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Mid Tier and Resource on Same Server
So is it recommended keeping the two separate MID Tier and Resource? On another note, I did confirm that the configurations originally posted were a typo. Would a 8 processor 8 GB RAM HP Server be good for both? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, November 16, 2006 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier and Resource on Same Server No kidding - I've got 10gb RAM and dual opterons under both SQL Server 2005 and the AR server 7.0.01 (separate servers now, but originally shared during our early testing) and I am ordering another box equally strong for mid-tier because the 6gb RAM dual Xeon machine I have mid-tier on right now is inadequate to the task. This is definitely hogzilla software when it comes to hardware resources. And yes, these are all HP DL385s but storage is local or attached SCSI, not SAN. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer Sent: Thursday, November 16, 2006 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier and Resource on Same Server That was my first reaction as well. I'm glad Rick spoke up first. 7.x is a memory hog. Go to 8GB of RAM to be on the safe side. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, November 16, 2006 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier and Resource on Same Server ** Oh, Ted, don't even think about running that combo on anything less than 4 GB of RAM, and for your usage, I would think even that to be probably on the low end of acceptable. Who would build an 8x server with just 1 GB RAM? That makes no sense at all. It isn't adequate for any of the tasks, much less all of them. Rick On 11/16/06, Simmons, Theodore J. <[EMAIL PROTECTED]> wrote: Listers- Would it be advisable to put Miditer 7.x,ARS 7.x running the ITSM 7.x applications on the same server with the below configuration? The alternative would be to use one of the below configurations for Resource only and then use MID Tier on a shared IIS server. Expected 120 users of ITSM and using the Mid Tier as a Requestor to the greater corporate environment of 5000 users. The server would be a standalone box dedicated only to Remedy. Any and all opinions welcome. Windows 2003 IIS #1 HP Proliant SAN Attached Server 8- WAY OPTERON 254 2.8 GHZ 1 GB RAM GIGABIT Ethernet Or #2 HP Proliant SAN Attached Server 4-way OPTERON 254 2.8 GHZ 4 GB RAM GIGABIT Ethernet __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Mid Tier and Resource on Same Server
Both good points, but alas those are the configurations the Windows folks gave me as choices. I will double check with them to make sure that low RAM is accurate. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer Sent: Thursday, November 16, 2006 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier and Resource on Same Server That was my first reaction as well. I'm glad Rick spoke up first. 7.x is a memory hog. Go to 8GB of RAM to be on the safe side. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, November 16, 2006 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier and Resource on Same Server ** Oh, Ted, don't even think about running that combo on anything less than 4 GB of RAM, and for your usage, I would think even that to be probably on the low end of acceptable. Who would build an 8x server with just 1 GB RAM? That makes no sense at all. It isn't adequate for any of the tasks, much less all of them. Rick On 11/16/06, Simmons, Theodore J. <[EMAIL PROTECTED]> wrote: Listers- Would it be advisable to put Miditer 7.x,ARS 7.x running the ITSM 7.x applications on the same server with the below configuration? The alternative would be to use one of the below configurations for Resource only and then use MID Tier on a shared IIS server. Expected 120 users of ITSM and using the Mid Tier as a Requestor to the greater corporate environment of 5000 users. The server would be a standalone box dedicated only to Remedy. Any and all opinions welcome. Windows 2003 IIS #1 HP Proliant SAN Attached Server 8- WAY OPTERON 254 2.8 GHZ 1 GB RAM GIGABIT Ethernet Or #2 HP Proliant SAN Attached Server 4-way OPTERON 254 2.8 GHZ 4 GB RAM GIGABIT Ethernet __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Mid Tier and Resource on Same Server
Listers- Would it be advisable to put Miditer 7.x,ARS 7.x running the ITSM 7.x applications on the same server with the below configuration? The alternative would be to use one of the below configurations for Resource only and then use MID Tier on a shared IIS server. Expected 120 users of ITSM and using the Mid Tier as a Requestor to the greater corporate environment of 5000 users. The server would be a standalone box dedicated only to Remedy. Any and all opinions welcome. Windows 2003 IIS #1 HP Proliant SAN Attached Server 8- WAY OPTERON 254 2.8 GHZ 1 GB RAM GIGABIT Ethernet Or #2 HP Proliant SAN Attached Server 4-way OPTERON 254 2.8 GHZ 4 GB RAM GIGABIT Ethernet ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Citizens Response
I implemented this at a quasi-federal project last spring (CR 5.01), and it works pretty well out of the box, it is able to automatically create issues from email (with attachments), respond to customers with formatted emails, update issues automatically (with attachements) etc...Although that isn't terribly difficult to do with ARS workflow, it was nice to plug and play that kind of functionality, although, there are few things, 1) BMC Remedy is in the process of considering it for End of Life (I don't think it is supported in version 7.x yet) 2) if you have ITSM installed already, BMC Remedy doesn't recommend installing it side by side, I did it for ITSM 5.6 and Cit Response 5.1 and I haven't run into problems, 3) the customer base for Cit Response is pretty small, which may be why they are considering it for EOL. If I was to go back, I would choose Customer Support, which is similar application. I believe a new Customer Support is coming out for version 7.x in the next month or so. Hope this helps, we added a few enhancements to the application for usability. Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, November 02, 2006 1:31 PM To: arslist@ARSLIST.ORG Subject: Citizens Response Anybody have any experience with BMC's Citizens Response application and can give opinions on whether it would be worth investing time\money into? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
