Re: Congrats to Misi

[Sreenivas]

Congratulations Misi

Cheers,
Sreenivas

On 7/27/12, Carl Wilson  wrote:
> Hi,
> I would just like to congratulate Misi on the birth of his daughter, he
> informs me mother and daughter are doing well.
> She arrived on Friday and was 3.7 kilos and 49 cm.
>
>
> Cheers
> Carl
>
> http://www.missingpiecessoftware.com/
>
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Re: Issue in opening a display only form

[Sreenivas]

Hi,

It is a customized application and we are bringing all the tasks(there
are quite big number of tasks) into one single form. Earlier each task
has one display-only form. Users requested to build in this way.

Regards,
Sreenivas


On 6/29/12, Jose Huerta  wrote:
> Can you explain us why do you need that quantity of fields? Just curiosity.
>
> To show a lot of info?
> To use them as variables in code?
> ...
>
> Regards,
> Jose Huerta
> http://theremedyforit.com/
>
>
>
> On Thu, Jun 28, 2012 at 8:15 PM, Misi Mladoniczky  wrote:
>
>> Hi,
>>
>> I agree with Susan. Maybe your design is a little bit flawed, and you can
>> do this in another way?
>>
>> In any event, I still think you should do a Save-As on your form, and try
>> to open the new form. Did that work?
>>
>> The second thing would be to delete field. That should be quick enough if
>> you multiselect with the lasso.
>>
>>Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > I think you've probably generated some curiosity  with this issue.  I
>> have
>> > data forms with maybe 600 fields and other developers often express
>> > negative opinions about that.  I understand yours is a display form,
>> > but
>> > what are these fields for?  That is alot of fields!
>> >
>> > Susan
>> >
>> > On Thu, Jun 28, 2012 at 8:33 AM, Sreenivas  wrote:
>> >
>> >> Thanks Misi for quick response.
>> >>
>> >> We are trying by deleting recently added fields but there are 500
>> >> fields added in this week. Till now it is not yet getting opened in
>> >> user tool.
>> >>
>> >> Any other ideas please
>> >>
>> >> Is it really an issue if we have high number fields? We need to add
>> >> more fields on this form. it may cross 5k fields also.
>> >>
>> >> Regars,
>> >> Sreenivas
>> >>
>> >>
>> >>
>> >> On 6/28/12, Misi Mladoniczky  wrote:
>> >> > Hi,
>> >> >
>> >> > Make a copy of the form (save as) and try that one.
>> >> >
>> >> > If it does not work, remove half the fields and try that.
>> >> >
>> >> > That is a rather high number of fields...
>> >> >
>> >> > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>> >> 2011)
>> >> >
>> >> > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> >> > * RRR|License - Not enough Remedy licenses? Save money by
>> >> > optimizing.
>> >> > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> >> logs.
>> >> > Find these products, and many free tools and utilities, at
>> >> http://rrr.se
>> >> .
>> >> >
>> >> >> Dear All,
>> >> >>
>> >> >> We have 3844 fields on a display-only form. Does it cause any issue
>> >> >> while opening a form in user tool. It is working fine in thin
>> >> >> client
>> >> >> however when we open the same form in thick client, window gets
>> >> >> freezed. Any idea why it is not working in user tool.
>> >> >>
>> >> >> Environment:
>> >> >> ARS Server - 7.0.1
>> >> >> User Tool- 7.0.1
>> >> >> Oracle 10g
>> >> >>
>> >> >>
>> >> >> Regards,
>> >> >> Sreenivas
>> >> >>
>> >> >>
>> >>
>> ___
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>> >> >>
>> >> >
>> >> >
>> >>
>> ___
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>> >> >
>> >>
>> >>
>> >>
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>> >>
>> >
>> >
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>>
>>
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>
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Re: Issue in opening a display only form

[Sreenivas]

Thanks Misi for quick response.

We are trying by deleting recently added fields but there are 500
fields added in this week. Till now it is not yet getting opened in
user tool.

Any other ideas please

Is it really an issue if we have high number fields? We need to add
more fields on this form. it may cross 5k fields also.

Regars,
Sreenivas



On 6/28/12, Misi Mladoniczky  wrote:
> Hi,
>
> Make a copy of the form (save as) and try that one.
>
> If it does not work, remove half the fields and try that.
>
> That is a rather high number of fields...
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> Dear All,
>>
>> We have 3844 fields on a display-only form. Does it cause any issue
>> while opening a form in user tool. It is working fine in thin client
>> however when we open the same form in thick client, window gets
>> freezed. Any idea why it is not working in user tool.
>>
>> Environment:
>> ARS Server - 7.0.1
>> User Tool- 7.0.1
>> Oracle 10g
>>
>>
>> Regards,
>> Sreenivas
>>
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>>
>
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Issue in opening a display only form

[Sreenivas]

Dear All,

We have 3844 fields on a display-only form. Does it cause any issue
while opening a form in user tool. It is working fine in thin client
however when we open the same form in thick client, window gets
freezed. Any idea why it is not working in user tool.

Environment:
ARS Server - 7.0.1
User Tool- 7.0.1
Oracle 10g


Regards,
Sreenivas

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Re: Drop-down field with append feature

[Sreenivas]

Hello Swetha,

If the user want to select from the menu list and not to enter his own
value, place $MENU$ in Pattern on Attributes tab of field properties. Which
will not allow the user to enter his own value. User can select only listed
values from the list.

I hope this will solve ure prob.

Thanks,
Sreeni

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Re: Drop-down field with append feature

[Sreenivas]

Hello Swetha,

Write an active link to disable this character field after submit.

Thanks,
Sreeni

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Frequent changes in Remedy Java API from 5.1 to 7.5 version

[Sreenivas]

Hello All,

Please describe the list of frequent changes done by BMC on Remedy Java API.
We come to know that BMC is changing the couple of Java Classes(objects)
very frequently. As we are planning to start using Java API in ARS 5.1
version. We are also planning to migrate to 7.5. To avoid major changes
after upgrading to 7.5, please give us more details. What are the
precautions we have to take while using this API.


Thanks,
Sreeni

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Re: Email Notifications not populating filed information

[Sreenivas]

We are using HTML templates. We have used Request ID field in these
templates and I have verified on both the machines there is no difference in
all the templates. Surprisingly it is not working for few Users on Test
machine.

Thanks,
Sreeni

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Re: Email Notifications not populating filed information

[Sreenivas]

Any advice please.

On Fri, Aug 28, 2009 at 2:56 PM, Sreenivas  wrote:

> Hi John,
>
> Request ID and other fields has permissions(Public-Read, IM-Write). The
> User who creates a record has IM and even Administrator access in the User
> profile. On submission of this record an email should send to either this
> user mail or an external mail. But both the Users are failing to receive
> this record information. But surprisingly When I supply my email ID am able
> to see the same record. :)
>
> We haven't used Assignee Group(ID 112) field at all in our forms. Why it is
> working in development machine and not in Test machine. As I earlier stated
> Operating Systems are different, do we have to consider any other factors.
>
> Please let me know any solution.
>
> Thanks,
> Sreeni
>

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Re: Email Notifications not populating filed information

[Sreenivas]

Hi John,

Request ID and other fields has permissions(Public-Read, IM-Write). The User
who creates a record has IM and even Administrator access in the User
profile. On submission of this record an email should send to either this
user mail or an external mail. But both the Users are failing to receive
this record information. But surprisingly When I supply my email ID am able
to see the same record. :)

We haven't used Assignee Group(ID 112) field at all in our forms. Why it is
working in development machine and not in Test machine. As I earlier stated
Operating Systems are different, do we have to consider any other factors.

Please let me know any solution.

Thanks,
Sreeni

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Re: Email Notifications not populating filed information

[Sreenivas]

Please find the details below for your Qs.
In each filter notification we are sending selected fields, not all the
fields.

 When the mail is sent correctly, all of the fields are sent to some of the
users?
Yes. when the mail sent correctly , the selected fields are populated for
some users.

When the fields are not sent, are ALL the fields missing or just some of the
fields?
All the fields are failed to populate.

Which fields are sent correctly and which fields are not?
All(Selected fields in the filter notify) are failed for some users

Isolate a user who receives good mail and one who receives bad.
Alignment is not correct and not populating the data for each field. One
column to display the Field Name, other column to display data. All field
names are displaying as it is static data.

Are their group memberships absolutely identical?
Irrespective of the group sending notifications by entering email id and
hitting a button to notify the customer.

Is one or the other assigned to a role on the ticket that generates the
mail? Submitter? Assignee? A member of a group in the Assignee Groups field?
same as above

Basically some users are getting correct notification and others are failing
to get. Strange One. :(

Thanks for your valuble suggestions... :)

Thanks,
Sreeni

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Re: Email Notifications not populating filed information

[Sreenivas]

Thanks Doug for your reply.

We have couple of HTML templates for certain events. All the fields involved
in notification are having public permission. It is working fine on
development machine for both Remedy user profiles and external users.
Problem with pre-production box.

Environment:
ARS 5.1.2 patch1313
Oracle 9.2.0.6

*Development OS: Sun Solaris 5.9*
*Pre-Production OS: HP U 9000/899*
**
Is there any problem with Operating System. Do I have to configure any
thing. I have verified EmailDaemon.properties file on both the machines.
Both are having similar properites.

Any advice could be helpful.

Thanks,
Sreeni

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Email Notifications not populating filed information

[Sreenivas]

Hi All,

We have used email templates to populate certain fields for certain events
on a form. For some users getting the field information and some uers are
getting blank data. This is happening only on pre-production box, but
working fine on development machine. Advance thanks for your advices.

Env:
ARS 5.1
Oracle 9i
SUN Solaris

Thanks,
Sreeni

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Re: Guidelines to work with Java Plugins

[Sreenivas]

Thank you Carey.

I want to use ARDBC, ARF plugins. If you can tell me more about technical it
could be helpful to start up.
I have theoritical knowledge on both the plugins after I read Integration
Guide.

Thanks,
Sreeni

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Guidelines to work with Java Plugins

[Sreenivas]

Hi All,

Please guide me how to start with Java Plugins in Remedy environment.
Basically I am looking for Configuration settings and starting a Java plugin
from the Remedy environment. Please share any document if you have other
than Integration Guide.

Environment:
ARS 7.1
Oracle 10g
Windows XP, SUN-OS


Thanks,
Sreeni

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Re: Approval Issue

[Sreenivas]

If the approver, Owner, Requester are same then sending duplicate
notifications to same person. You need check whether they are same or
individual before sending notifications. If they are same then notify only
once.

Thanks,
Sreeni

On Thu, Jul 16, 2009 at 3:05 PM, manoj jain wrote:

> ** Hi Remedians,
>
>
> I have stucked in very strange problem.
> In change management for implementation phase some times approvers getting
> 1 notification sometimes 2notifications sometimes 3 notification so i am
> getting what exactly the problem.
> Please guide me.
>
> Thanks & regards,
> Manoj Jain
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> Are"_

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Re: MidTier Link to a form in NEW mode instead of SEARCH mode (RESOLVED)

[Sreenivas, Aravind]

Perfect. Thank you very much.

Aravind

 

On Tue, Jan 6, 2009 at 5:30 PM, Shweta Dhaneshwar
 wrote:

** 

Hi Aravind,

 

You can specify the mode in the URL

 

http://
/arsys/servlet/ViewFormServlet?form=&server=<
server>&mode=Submit&username=&pwd=

 

Regards,

Shweta

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sreenivas, Aravind
Sent: Tuesday, January 06, 2009 12:47 PM
To: arslist@ARSLIST.ORG
Subject: MidTier Link to a form in NEW mode instead of SEARCH mode

 

** 

Hi,

 

A URL of the type
https:///ars/forms//
always brings up the form in SEARCH mode.

 

We want to provide our customers with a URL which will open the form in
NEW mode instead of the default SEARCH mode. Is there any modification
that can be done to the above URL to make the form open in NEW mode?

 

I know that the form has Entry Point (visible in Home Page) where we can
mention whether it will open in New or Search mode, but what I want is a
URL equivalent which will perform the same function.

 

Any help is appreciated.

 

ARS 6.3 p020

Sybase 12 on Solaris 9

Apache/Tomcat 

 

Cheers

 

Aravind S

 

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MidTier Link to a form in NEW mode instead of SEARCH mode

[Sreenivas, Aravind]

Hi,

 

A URL of the type
https:///ars/forms//
always brings up the form in SEARCH mode.

 

We want to provide our customers with a URL which will open the form in
NEW mode instead of the default SEARCH mode. Is there any modification
that can be done to the above URL to make the form open in NEW mode?

 

I know that the form has Entry Point (visible in Home Page) where we can
mention whether it will open in New or Search mode, but what I want is a
URL equivalent which will perform the same function.

 

Any help is appreciated.

 

ARS 6.3 p020

Sybase 12 on Solaris 9

Apache/Tomcat 

 

Cheers

 

Aravind S

 


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Re: Sending Emails to Groups

[Sreenivas, Aravind]

What will happen if the user enters some other number (say "2007") in
the email ID field which by chance matches some other group ID (and
assuming no user exists with username = 2007) ? As per the current
logic, email should be sent out to all members of the group ID 2007.

Next, what if the user enters "Public" in the email ID field (assuming
that a user with this name doesn't exist) ? Since it doesn't find a
match in user form but finds a match in the Group form, it should send
emails to everybody.

If so, only creating a user with username = 0 might not be sufficient as
it will not cover all the groups.

Or am I wrong?

 

Aravind

 

 

---

On Thu, Dec 4, 2008 at 1:00 AM, bullcreek.com <[EMAIL PROTECTED]>
wrote:

 

If you create a user with the login of "0" (zero) and then try to send
an email to that user it will find it.  What happens is that the server
first looks for records in the User form with a matching login of the
string you specify, if it doesn't find any matching entries, then it
will look in the Group form for any matching entries and if it finds
one, it will send the email to all members of the matching Group entry.

HTH

Phil Bautista
President / CEO
Bull Creek Data Corporation
www.bullcreek.com  
Remedy Approved Consultant (RAC)
512-731-0304

 


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Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat

[Sreenivas, Aravind]

Thank you, all, for your responses.

 

Aravind

 

 

 

On Thu, Nov 20, 2008 at 9:57 PM, strauss <[EMAIL PROTECTED]> wrote:

** 

If you restart the web server (and mid-tier) without first clearing the
cache, the mid-tier reads in the exiting persistent pre-fetch cache file
(takes about 1 minute on our servers).  Only if you flush the cache in
the mid-tier configuration tool and then restart the mid-tier will the
complete pre-fetch run (takes 24 minutes on our servers).  The
persistent pre-fetch only works properly on 7.1.00.002 
and later; earlier releases did not re-read the existing pre-fetched
cache properly after a restart, especially after a tomcat crash and
restart.

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/

 

 


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Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat

[Sreenivas, Aravind]

 

We recently observed that when we restart our app/web server
(Tomcat/Apache), majority of the files in the cache directory (*.data
and *.index) are updated (/webapps/ars/cache). We have enabled
persistent cache option and have a few of the biggest forms in
pre-fetch.

 

1. For forms mentioned in the prefetch xml, am I correct in assuming
that :

a. these are fetched when I start/restart the app/web server AND the
other forms (i.e. those not mentioned in the prefetch xml) are not
fetched? 

b. The forms not mentioned in the prefetch are fetched only when a user
tries to access the forms and its out-of-date (assuming Enable check is
switched on)?

 

2. Is there any way in which we can tell the app/web server not to fetch
forms (either mentioned in prefetch or not) when we restart the app/web
server? We would like it to use what data it already has in the cache
directory before it was restarted, rather than it fetching the forms
from the server again after its restarted.

 

3. What is the purpose of the USERNAME in the prefetch xml? Should only
an admin username be defined here or will any ID do?

 

I skimmed through the documentation available, but was unable to get
clarity on the above.

 

ARS 7.1 patch 003 on solaris

MT 7.1 patch 005 on apache 2_2/tomcat 5-5.5.25

 

Thanks

Aravind

 



From: "Easter, David" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG

Sent: Wednesday, November 19, 2008 6:50:50 PM 


Subject: Re: Mid-Tier 7.1.0 Performance Issue -- Tomcat


** 

The use of persistent cache is so that you don't have to go fetch again
after the Mid-Tier is restarted.  

 

BMC Remedy Mid Tier performance (persistent cache)

In AR System 7.1, forms currently cached in memory can now be serialized
to a file, which enables these forms to be read back into memory when
the application server hosting the mid tier application is restarted
(after a normal shutdown).

 

Pre-fetch is for when the forms haven't yet been fetched.  It ensures
that the fetching occurs prior to the first request for the form.  That
way, users don't have to wait for the Mid-Tier to fetch the form - it's
already there and cached for them.

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 

 


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Re: menus choices

[Sreenivas]

Hi Daniele,

Create an AL with Change Field action. You can attach a menu when the value
selectd as "A" else donot attach a menu to the second field. You can attach
a menu by selecting option *Attach Menu to Field. *I hope your problem
solved.

Thanks,
Sree

On Wed, Oct 22, 2008 at 3:55 PM, Jason <[EMAIL PROTECTED]> wrote:

> **  You can use the Change Field action in an active link to change the
> menu on the field. However, you can't add a menu to a field that doesn't
> already have one attached and you can't remove a menu from a field that has
> a menu attached. To work around the issue. Create 2 fields with the same
> display name and put them on top of eachother. Add the menu to 1 of them.
> Use active links to show/hide the correct field and change the menu. For
> easy reporting. You could add a couple filters to the form to sync the data
> in the 2 fields.
>
>
>
> Jason
>
> - Original Message 
> From: Daniele B. <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, October 22, 2008 11:46:02 AM
> Subject: menus choices
>
> Hello Listers,
>
> Since this is my first post, be kind ok? :-)
>
> This is my question:
> In a form there are two field linked to relative menus.
> If an user select "A" from the first menu I need to put the second
> menu to Display Tipe: Drop-Down list.
> Else (if the user select from the first menu a value != A) users have
> to edit the second field  or select from second menu ( Display Tipe:
> Edit).
>
> Does anyone have any thoughts or suggestions?
>
> TIA
>
> Daniele
>
>
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Re: How to update Time field based on Timezone

[Sreenivas Reddy]

Hi All,

Environment Details

SunOS 5.10 (Solaris)
Oracle 10g
ARS 7.0.0.1 Patch3

When User update Time Zone from Tools->Options->Locale->Time Zone
through Remedy User, It is being updated in ARSystem User Preference
Form. All the Date/Time fields are displaying based on Time Zone
settings, but Time fields are not updating. I know remedy will not
change the Time fields based on Time Zone. How to update Time fields
through remedy Workflow.

Thanks,
Sree


Sreenivas Reddy wrote:
> Hi All,
>
> How to update Time field based on Timezone. I knew that Remedy won't
> support this(like Date/Time field), but can we do it through workflow.
> Please let me know the solution.
>
> Thanks,
> Sree
>
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How to update Time field based on Timezone

[Sreenivas Reddy]

Hi All,

How to update Time field based on Timezone. I knew that Remedy won't
support this(like Date/Time field), but can we do it through workflow.
Please let me know the solution.

Thanks,
Sree

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