OT:Experienced Remedy Developer looking for Remote HelpDesk, Admin, Developer position

2009-06-02 Thread Steven Casey
Listers,

Sorry for the intrusion, but I'm looking for a remote Developer, Admin, even
HelpDesk position, I don't care which.  My wife is a Travelling Nurse and I
need a permanent (preferred) position to accomodate her profession.  I'm
flexible on rate/salary, since as long as I have an income, I will be able
to stay married.  I could really use something by July 13, 2009.  Contact me
offline for resume, references, etc.  Thank you in advance.

-- 
Best Regards,

Steve Casey
casey.st...@gmail.com
spc_...@yahoo.com

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Re: Problem installing CMDB on Japanese server

2009-06-02 Thread Steven Casey
Rick,
Are you installing from a disc?  Did you try copying to the HD and running
from there?  I only mention this as I've seen similar errors when installing
from disc, not just Remedy but other apps as well.  Don't know if it'll fix
it, but hey, might be worth a shot. hth

On Tue, Jun 2, 2009 at 2:09 PM, Rick Cook remedyr...@gmail.com wrote:

 ** I don't really expect any replies, but you never know.

 I am attempting to install Help Desk 6.0 on a Japanese Win2k3/SQL2kSP4
 server (Japanese OS and DB).

 I can get AR Server installed ok, installing first in English to get the
 metadata populated, then doing an Upgrade to include the Japanese.
 Rebooting after every step is a must.

 The problem is that I can't get past that.  If I try to install CMDB 1.0
 (any patch) or 1.1 (any patch), the install (running ObjectStore.exe)
 doesn't get past the Preparing Setup screen before it terminates with a
 very cryptic, short, and unhelpful error message.  It usually also corrupts
 the DB to the point where I have to re-install AR System before trying
 again.  The same is true if I try to let Help Desk install the CMDB.

 *Here are the error details:*

 Error Code: -5009 : 0x80070006
 Error Information:
 Ctor\ObjectWrapper.cpp (389)
 Kernel\Component.cpp (875)
 Kernel\CABFile.cpp (263)
 SetupDLL\SetupDLL.cpp (1611)
 PAPP:Remedy CMDB
 PVENDOR:Remedy (http://www.remedy.com)
 PGUID:8CB6C0F0-9384-414A-B7A7-A3B8290ED12B
 $7.1.100.1248PAK
 @Windows  Service Pack 2 (3790) IE 6.0.3790.3959

 Has anyone seen this before?

 Rick
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 Are_




-- 
Best Regards,

Steve Casey
610 Lake Cypress Circle
Oldsmar, FL 34677

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Re: Problem installing CMDB on Japanese server

2009-06-02 Thread Steven Casey
Is there any reason you cannot install the Japanese version itself right on
the Japanese server without doing the English first?  I know that when I was
doing bug fixes for 7.5, everything was very touchy.  I was working on some
graphical items, and if I changed Japanese views and was not on a Japanese
server, it corrupted the database.  It shouldn't do that on version 6 I
wouldn't think.  Is there any firewalling s/w on the system, like McAfee?

On Tue, Jun 2, 2009 at 5:09 PM, Rick Cook remedyr...@gmail.com wrote:

 ** No, I am installing with downloads from BMC Support.  Usually the patch
 site.

 Rick
 On Tue, Jun 2, 2009 at 2:06 PM, Steven Casey casey.st...@gmail.comwrote:

 **
  Rick,
 Are you installing from a disc?  Did you try copying to the HD and running
 from there?  I only mention this as I've seen similar errors when installing
 from disc, not just Remedy but other apps as well.  Don't know if it'll fix
 it, but hey, might be worth a shot. hth

 On Tue, Jun 2, 2009 at 2:09 PM, Rick Cook remedyr...@gmail.com wrote:

 **
  I don't really expect any replies, but you never know.

 I am attempting to install Help Desk 6.0 on a Japanese Win2k3/SQL2kSP4
 server (Japanese OS and DB).

 I can get AR Server installed ok, installing first in English to get the
 metadata populated, then doing an Upgrade to include the Japanese.
 Rebooting after every step is a must.

 The problem is that I can't get past that.  If I try to install CMDB 1.0
 (any patch) or 1.1 (any patch), the install (running ObjectStore.exe)
 doesn't get past the Preparing Setup screen before it terminates with a
 very cryptic, short, and unhelpful error message.  It usually also corrupts
 the DB to the point where I have to re-install AR System before trying
 again.  The same is true if I try to let Help Desk install the CMDB.

 *Here are the error details:*

 Error Code: -5009 : 0x80070006
 Error Information:
 Ctor\ObjectWrapper.cpp (389)
 Kernel\Component.cpp (875)
 Kernel\CABFile.cpp (263)
 SetupDLL\SetupDLL.cpp (1611)
 PAPP:Remedy CMDB
 PVENDOR:Remedy (http://www.remedy.com)
 PGUID:8CB6C0F0-9384-414A-B7A7-A3B8290ED12B
 $7.1.100.1248PAK
 @Windows  Service Pack 2 (3790) IE 6.0.3790.3959

 Has anyone seen this before?

 Rick
 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_




 --
 Best Regards,

 Steve Casey
 610 Lake Cypress Circle
 Oldsmar, FL 34677
 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_


 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_




-- 
Best Regards,

Steve Casey
610 Lake Cypress Circle
Oldsmar, FL 34677

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OT: Experienced Remedy Developer looking for remote or C2C contract.

2009-05-11 Thread Steven Casey
10+ years experience as a Remedy Developer looking for remote or contract
work.  Resume and references furnished upon request.  Please contact
off-line.  Thank you.

-- 
Best Regards,

Steve Casey
813-334-5949

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OT:Experienced Remedy Developer Available - Remote Preferred

2009-05-06 Thread Steven Casey
I have 8+ years experience in Remedy development.  Former RAC.  Looking for
remote (preferred), or contract work.  Please contact me offline for
details.  Thanks in advance.

Steven Casey
spc_...@yahoo.com
casey.st...@gmail.com

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Re: ARS 7.0.0 patch 2 problem

2007-11-15 Thread Steven Casey
well, it's a .dll so it's be a windows box.  I'd try using oraload before 
the install.  If you have issues, it will be apparent using oraload.  
Search for the executable in the extracted installation files.  Remedy uses 
this to install.

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Re: ITSM 7 MidTier Install

2007-02-23 Thread Steven Casey
Yes, I know exactly what's going on.  If you check the mid-tier logs, 
you'll find exceptions caused by some strange timezone in Canada (or 
someplace else).  You'll need to go to the timezone directory on the mid-
tier server, and copy a good timezone.js to the timezone.js that it's 
complaining about.  That'll resolve your issue.  hth

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Notify Action

2006-09-14 Thread Steven Casey
**
I ran into that issue on RHLinux against Oracle 10g. I believe it was bugged. The workaround I had was to create a filter setting the html field with the value of the text on the ArSystem Email Messages form, and hiding the text field. Seemed to work ok. hth
-- Best Regards,Steve Caseycasey.steveatgmail.com
__20060125___This posting was submitted with HTML in it___


Re: ARServer 7.0p1/ARAdmin 7.0p1 - Objects not showing in Admin Tool

2006-09-13 Thread Steven Casey
Axton,
Would you, by chance, be logging in with an RPC port specified?  I had some 
issues creating forms and fields when specifying one in my Accounts 
section.  When I tried to create a new form, I'd get the message Form01 
does not exist on the server, and the window would close.  I'd check the 
Form list, and it wouldn't be there, but if I did a 'F5', it would refresh 
and display 'Form01'.  I was then able to change the name of the form.

When I created fields, let's say 5 new ones, and tried to save the form, 
I'd get unable to save/update form error.  I would try to save 5 times 
(one for each field added)and would get the error every time, but the 6th 
time it would save fine.

Turning off the specified rpc port during login resolved the issues.

hth

SPARC Solaris9
Oracle 9i
ARS 7

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Installing ARS 7 on SPARC Solaris - Issue and resolution

2006-08-25 Thread Steven Casey
All,
I thought I'd share my recent experiences installing ARS 7 on SPARC 
Solaris.  ARS 7 was built on the Oracle 10g 32-bit libraries.  
Unfortunately Oracle does not have a 32-bit 10g client for SPARC Solaris.  
They do have one for x86 Solaris, but it will not work.  (Which leaves me 
to wonder how they certified this on this platform to start with).

If you attempt to install with the standard 64-bit 10g client, you'll get 
error messages similar to the following:
'ld.so.1: arserverd: 
fatal: /usr/local/oracle/product/10.2.0/lib/libnnz10.so: wrong ELF class: 
ELFCLASS64'

In order to have the installation complete, I downloaded the Oracle 
Instantclient from Oracle.com, along with all the add-ons.  I extracted the 
instant client at the same level as the Oracle 10g client:
/usr/local/oracle/product/10.2.0
/usr/local/oracle/product/instantclient

I then copied all the 'lib*' files from the instantclient directory to 
the /usr/local/oracle/product/10.2.0/lib directory, and re-ran the 
install.  The installation completed without errors.  

It may be possible to just use the 'Instantclient' instead of the full-
blown 10g client.  I haven't tested yet, but theoreticaly, it should work.

Hope this helps someone save some time and effort.

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